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Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, promoting health and wellbeing and supporting them to realise their hopes, dreams and aspirations? Creative Support is a not-for-profit organisation which provides high-quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual, and promotes their independence and community engagement. We are seeking a warm, compassionate and proactive Extra Care Registered Manager to provide person-centered care and support to our services users. The service based in vibrant, multi-generational Cecil Gardens which supports service users to be independent and foster connections with the community. Being the CQC Registered Manager, you will be responsible for the operational management of Cecil Gardens along with a wider senior team. Cecil Gardens rated Good in ALL domains in 2026. We are on the journey to being an outstanding extra care service, and are looking for an ambitious, committed registered manager who is ready to help us and those we support reach our goals. Working in collaboration with the landlord, stakeholders and local health and social care services, you will ensure that the highest standards of care and support are provided. You will ensure that the service empowers clients and meets their needs and preferences. You will work in conjunction with service users’ families and friends to promote a positive atmosphere within the service. The ability to work in an empathetic and holistic way in order to maintain orientation and independence is essential. You must be flexible, energetic and reliable. You will be responsible for managing a team of care staff at Cecil Gardens. You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access employment, education, and social opportunities. We value the personal skills and interests you will bring to both the role and to the lives of the people we support. You must be willing to work occasional shifts including mornings, evenings and weekends. Previous experience in services for people with a range of support needs is essential. Your approach will be warm, person centered and respectful. Creative Support is committed to your continuous professional development and you will have the opportunity to explore your training and development needs. Vacancy Reference Number:88147 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK

Senior Account Manager Location: Hook, Hampshire Job Type: Full time, 37.5 hours per week Contract Type: Permanent Salary: £35,000 to £42,000 per annum You will take the lead in driving the success of your teams client campaigns through excellent, regular client communication and delivery of agreed tactics across PR, digital, social, content and creative, achieving the agreed results. As the media le... ZIPC1_UKTJ

• Build and strengthen new and existing client relationships to achieve long-term partnerships and increased sales., • The successful candidate will serve as the main point of contact in all matters related to client concerns and needs., • Maintain accurate client records making any changes to CRM system., • Engineering: Proficiency in C# and expert-level knowledge of HTML, CSS, and JavaScript. Experience with modern JS frameworks (e.g., React, Angular) is a plus., • Design Tools: Deep hands-on experience with the Adobe Creative Cloud suite., • Brand Expertise: A proven track record of implementing and maintaining strict brand guidelines and design systems across large-scale digital platforms., • UX Principles: Solid understanding of user-centred design (UCD), accessibility standards (WCAG), and information architecture., • Collaboration: Strong ability to "translate" between technical and non-technical stakeholders.

Production Manager – Digital SVOD & Social Media Advertising for Sports & Blue Chip Location: West London Working Pattern: Hybrid – 4 Days Per Week Onsite Rate to Umbrella: £350 – £443 Per Day (Inside IR35 rate to umbrella) Contract Length: 6 Months (w/ Potential Extension) Production Manager working with a globally recognised entertainment and streaming video company in West London. The Digital Production Manager will be working for the in-house creative team, supporting advertising sales and brand partnerships across streaming, digital and sports platforms. Looking for similar experience managing production of SVOD, digital and social advertising assets with blue-chip brand experience, ideally Sports. The Role The role would lead execution of all internal creative and production elements to deliver brand partnerships, including sponsorship idents, tagged trailers, social assets, podcasts and custom branded content. Optimising existing processes, this role would be expected to develop our creative offering, working with both internal stakeholders and external agencies to deliver best in class opportunities. There may be a requirement to organise, brief and attend production shoots, including managing talent. Key Responsibilities • Lead all production management and execution for Advertising partnerships, including sponsorship idents, tagged tune-ins, social and custom content., • Managing process, timelines and creative sign off with clients and internal stakeholders, • Optimising processes and workflows and creative development., • Updating guidelines, external collateral, legal and compliance changes, • Overseeing third party vendors, including contracting and payments, • Work with trade marketing team on case studies and creative examples, • Campaign management of branded content deals across the Digital Network, including sports partnerships., • Managing scheduling, optimising campaign delivery, tracking and reporting., • Managing production shoots, talent onboarding, budgets, etc, • Creative and strategic resource for sponsorship and partnership opportunities Experience Required • Strong Production Manager experience including similar experience managing production of SVOD, digital and social advertising assets with blue-chip brand experience, ideally Sports., • Strong time management and organisational skills, • Creative thinker with strong understanding of the media landscape, • Experience working with Blue Chip companies, • Experience executing branded content, • Experience executing sports content – strongly preferred, • Process driven with experience working in time pressure environment., • Self-motivated and confident to work with minimal supervision If you’re a confident, self-starting Production Manager with experience in a similar high-profile entertainment and sports campaigns, we’d love to hear

Who we are: Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we've swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we've left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches. Our diverse portfolio boasts a mix of groundbreaking global travel trade shows tailored for elite influencers and trendsetters. At This is Beyond, we're relentless in our pursuit of crafting unparalleled experiences. We meticulously curate our guest list, recognising that chemistry is paramount, and we vehemently reject mundane formats. Prepare to be immersed in exclusive, inspiring environments that blur the lines between work and leisure - because that's where true business brilliance thrives. Join us on our journey, where innovation knows no bounds and excellence is the standard. The role: As an Event Leader, you will be responsible for the overall strategic direction, commercial success and flawless delivery of one of This is Beyond’s major events. You will lead a multidisciplinary team across sales, marketing, content and operations, ensuring every element of the event aligns with our values, brand standards and business objectives. This role requires equal parts strategic thinking and hands-on leadership. You will shape the event’s long-term vision, develop and deliver its commercial strategy, and ensure it continues to evolve as a world-class platform that connects and inspires the most influential players in luxury travel. You will not simply deliver an event; you will nurture a living community of people and ideas. You will build something that grows year after year, creating experiences that inspire leaders, shift perspectives and spark lasting change. What you will do: Strategic Leadership and Direction • Set and deliver the event’s strategic roadmap, ensuring it drives growth, impact and industry leadership., • Own the event’s P&L, overseeing budgeting, forecasting and financial performance to meet ambitious revenue and profitability targets., • Monitor market trends, customer insights and competitor activity to inform innovation and maintain a competitive edge., • Contribute to company-wide strategic discussions, helping to shape the future direction of This is Beyond’s portfolio. Team Leadership and Development • Lead and inspire a team of senior managers and heads of department across sales, marketing and operations., • Foster a culture of clarity, accountability and collaboration, ensuring everyone is aligned to shared goals., • Coach, mentor and support your team to achieve their potential, encouraging ownership, innovation and continuous improvement., • Model leadership behaviours that reflect This is Beyond’s values: trust, curiosity, integrity, excellence and generosity. Commercial and Analytical Focus • Drive revenue and audience growth through effective commercial strategies and data-led decision making., • Oversee exhibitor and buyer acquisition, retention and satisfaction, ensuring a consistently high calibre of participants., • Evaluate event performance using clear metrics, drawing insights to refine strategy and enhance results., • Balance creativity and commerciality, ensuring that every innovation adds measurable value. Customer and Stakeholder Engagement • Act as the senior ambassador for your event, engaging and networking directly with industry leaders, partners and stakeholders., • Build and nurture strong, long-term relationships with exhibitors, buyers and sponsors., • Represent This is Beyond with confidence, energy and authenticity in meetings, presentations and international forums., • Ensure every customer touchpoint reflects the exceptional service, quality and attention to detail for which our brand is known. Innovation and Experience Design • Lead the continuous evolution of your event’s format, content and experience., • Collaborate with creative and production teams to ensure the event feels alive, relevant and ahead of its time., • Champion innovation, exploring new formats, technologies and approaches that deepen engagement and community value., • Ensure the overall experience consistently delivers on our promise: to create meaningful connections that drive personal and professional transformation. What you will need: • A strong commercial mindset grounded in real-world experience. You will likely come from a background in luxury hospitality, sales and marketing, or business development, ideally within luxury hotels, luxury events or travel brands, • Experience in budget management, P&L ownership, and commercial strategy development. A strong understanding of the dynamics of premium client relationships, the power of storytelling in driving sales, and the discipline of delivering commercial results., • Strong strategic and analytical skills, with a track record of making data-driven decisions., • You will be confident leading complex P&Ls, developing growth strategies and motivating teams to exceed ambitious targets. You will be a proven excellent negotiator, stakeholder manager, team manager and relationship-builder., • An operational mindset with hands-on event management experience. You will understand the intricacies of event delivery, logistics and on-site execution, and can translate strategy into flawless real-world experiences., • Ability to manage multiple priorities in a fast-paced, global environment., • Willingness to travel internationally to oversee event execution and engage with key stakeholders., • Most importantly, you will have the energy and hunger to build on success; to take something extraordinary and make it even better. Our Values • Curiosity - Always ask why. Open your mind to new perspectives and possibilities, and never settle., • Integrity - Be driven by good, not greed. You control your decisions, so make your actions count., • Teamwork - Empower others and leave your ego at the door. Good relationships are a competition of generosity. Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard. Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. How to Apply: Ready to join our team? Explore all our available career opportunities and apply by visiting our careers site at careers.thisisbeyond.com. Connect with our network and discover how you can contribute to our exciting journey!

We're looking for a Senior Retention Manager who will own and drive our customer retention strategy and activities. This is a high-impact role for someone who thrives in a fast-paced, entrepreneurial environment and is energised by data and driving real commercial results. You'll lead our email marketing, loyalty programme and broader retention initiatives, working to deepen customer relationships, increase repeat purchase rates, and maximise lifetime value. This role requires someone who can balance strategic thinking with hands-on execution. If you're commercially minded, target-driven, and passionate about building customer loyalty through smart, creative campaigns, this role is for you. KEY RESPONSIBILITIES Retention & Loyalty Strategy • Devise the overarching customer retention strategy, working closely with internal teams, • Set and achieve ambitious retention targets (including repeat purchase rates and lifetime value) and set a robust measurement approach, • Create a detailed email strategy that outlines how this channel can drive a step change in customer retention, • Create the strategy and roadmap for our loyalty programme, • Work with our customer data tool to understand customer behaviour and identify opportunities Email Marketing • Lead the execution of the email marketing strategy, working with the Marketing Manager and content teams, • Analyse performance data to optimise campaigns, flows, and drive continuous improvement, • Implement testing, segmentation, and personalisation plans, • Oversee our marketing automation platform (Klaviyo), ensuring best practice in deliverability and compliance, • Oversee the email delivery process, driving efficiencies where appropriate, • Drive marked improvement in email performance metrics Loyalty Programme • Own the loyalty programme roadmap and business impact, • Manage programme evolution, including tiers, benefits, and exclusives, • Drive membership growth and incremental revenue, • Manage our loyalty platform, Yotpo and optimise loyalty communication across all channels Direct Mail & Physical Communications • Own the retention strategy for direct mail channel, • Plan ongoing customer journeys for this channel, • Monitor the behaviour of customers recruited through this channel Performance & Analytics • Set clear retention KPIs with senior leadership and own reporting, • Use data to uncover insights, identify trends and inform strategy, • Monitor customer behaviour to increase repeat rate and LTV, • Present regular performance updates to senior leadership, • Stay current on industry trends and best practices ABOUT YOU Requirements & Skills • 5+ years in retention marketing within ecommerce, with demonstrable results, • Data-driven—experience working with data tools to understand customer behaviour and define retention strategies, • Email marketing expertise—deep knowledge of email strategy and hands-on experience of using a marketing automation platform (Klaviyo experience highly desirable), • Loyalty experience—you have been heavily involved in the management and optimisation of a loyalty programme, • Strong commercial acumen—you understand the numbers and are comfortable reporting results and KPIs to senior leadership, • Leadership experience—you've managed and developed team members and can lead with impact, • Hands-on operator—as well as being strategic you can execute at pace and aren't afraid to get into the detail, • Excellent communicator—strong written and verbal communication skills, • Knowledge of data protection regulations (GDPR, PECR) Personal Qualities • Target-driven: You're motivated by goals and love the challenge of exceeding them, • Proactive: You don't wait to be told what to do—you see opportunities and take initiative, • Resilient: You thrive under pressure and are comfortable working in a dynamic, evolving business, • Curious: You're always learning, testing, and looking for ways to improve, • Collaborative: You work well with others and can influence across the business, • Passionate: You care about small businesses and want to help them succeed Work structure This is a full-time hybrid role, including 2-3 days in our Twickenham office. About Holly & Co We’re a young but growing entrepreneurial company looking to build our brilliantly driven and kind team. We are a B Corp and committed to our role as a business to provide an inclusive, thriving and safe environment for all our team. Our culture is one based in kindness, to not only one another but our Co’s, the wider world, and our planet. We are committed to building a company that is a force for good. We learn from others, have a big vision and move fast. ‘Fast-paced entrepreneurial environment’ is often used, but we really are! We invest in our team for the long term and want to grow as a family together. A note Diversity and inclusion are important to Holly & Co. Diversity is about embracing differences, being inclusive, creating possibilities, and growing together to improve performance and the working environment. We celebrate and embrace everyone's differences and treat every colleague with dignity and respect. We know that diverse and inclusive teams help us deliver our best work, and we love to see applications from groups who are currently underrepresented in our industry. Please let us know if you have any accessibility requirements or any other questions () APPLYING We would love to receive a cover letter to support your application, including: • Why you're interested in this role and Holly & Co, • Why you think you would be a good fit, • Your proudest retention or email marketing achievement (with some detail of what you did and the results), • How you use data day to day to monitor and drive your retention activities, please do give some examples. Closing date: Tuesday 10th March

Facilities Manager (Hard & Soft) Permanent, Full Time ISS Facilities is recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract. As Facilities Manager, you will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance. Key Responsibilities • Oversee hard and soft FM service delivery across multiple sites, • Manage client relationships and proactively resolve service issues, • Ensure full compliance with statutory requirements and SFG20 maintenance standards, • Manage site-based teams including supervisors, engineers, and cleaners (where applicable), • Oversee subcontractor performance, compliance, and service quality, • Ensure accurate reporting and CAFM system (Maximo) updates, • Monitor KPIs, SLAs, and performance metrics, • Ensure all health & safety standards are met, including safe systems of work, • Maintain full ownership of operational performance across your portfolio About You • Proven experience in a Facilities Management role, • Strong understanding of both hard and soft FM services, • Experience managing client expectations in a complex contract environment, • Previous people management / line management experience, • IOSH Managing Safely qualification, • Understanding of statutory compliance requirements, • Working towards Level 3 or Level 4 qualification in Facilities Management This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical. If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

HR Business Partner 12 Month Contract Chiswick - Hybrid An opportunity has arisen for an experienced HR Business Partner to join a well-established and respected engineering and construction business in Chiswick. Operating for more than 100 years, with offices across the globe, the company has been providing its services to clients in the energy sector, working on large mega-projects across oil and gas and energy transition. The HR Business Partner will report into the HR Manager and will be responsible for building positive and effective partnering relationships with assigned client groups and the wider business to support the delivery of comprehensive and robust HR services. The HR BP will ensure that managers and employees are aware of the policies and procedures and able to operate them effectively and make sound judgement on issues to find workable solutions. To support business requirements in a full range of Business Partnering responsibilities including recruitment, retention, training and development, well-being, employee relations. Other responsibilities include: • Building strong, credible relationships with internal and external stakeholders to enable understanding of the operational and strategic challenges and support needed., • Partnering with Functional Leads, COE’s and stakeholders to successfully deliver HR strategies to support business performance and organisational strategic delivery., • Partnering with functional leads to deliver change management initiatives across the UK and Europe - including planning and implementing organisational and people change, working across business functions to develop ideas, consult and advise on translating vision into actionable plans., • Partnering with COE’s and functional leads to deliver local and global L&D and workforce planning strategies such as functional reviews, international transfers, succession planning, talent reviews and skills gaps analysis exercises., • Designing and leading the implementation and delivery of engagement and retention strategies in partnership with COE’s, Functional Leads and line managers., • Leading and supporting local and global HR initiatives and projects., • Partnering with functional leads in setting and managing headcount and staffing budgets., • Proactive ER management - taking a data led approach to identify employee relations trends, recommending solutions, and coaching line managers to take any actions required to proactively mitigating ER issues., • Own the end-to-end employee life cycle – partnering with line managers and acting as a single point of contact for employees within client group. To be considered for this opportunity, you must possess the following education, skills and experience: • Must be degree educated or equivalent work experience, • CIPD (Level 5 or 7) or working towards completion of a recognized HR Qualification is preferrable., • Delivering HR in complex, international matrix organisations, • Good all round, diverse relevant experience gained at Business Partner level, • Redundancy processes, collective consultations, grievance, disciplinary, employment tribunal, • Organisational change – participating and representing, • Resourcing experience – interviewing and providing guidance to those hiring, • Ability to question and challenge where this is necessary, • Working experience at HRBP level in an Engineering or Construction environment preferable, • Ability to work accurately and at pace with a group of managers of varying seniority., • Grounded and commercially driven knowledge of relevant employment law interpretation and application., • Ability to research, develop and promote/implement new policy or projects, • Solution driven ability to work with managers/teams.Willing to ‘own the problem’ and find creative solutions., • Ability to interpret situations, present solutions and understand impacts of decisions taken

Sales Event Manager Who are we? OMB Events is an event management company that offers management services, including wedding planning, venue management, equipment hire, styling, and event management for a range of private and corporate events in both the UK and Europe. We pride ourselves on offering exceptional customer service and the ultimate guest experience. OMB Events currently manage four venues in London and are now looking for a Sales Event Manager to join the team and help drive business growth within the company. The role is full time and would be split between our office in Parsons Green and our venues in Putney, Hammersmith, and Westminster. Our hours are 9am – 5pm, however some evening or weekends may be required, and this would be given back to you in Lieu time. What are we looking for? An enthusiastic Sales Event Manager to join our Sales & Events team. This person will work closely with the CEO and COO and would be responsible for the following: • Managing reactive sales, • Replying to enquiries, • Arranging venue viewings, • Client management - answering any questions while building their event documents – using our software – Tripleseat, • Managing proactive sales where needed, • Personal diary management, • Reaching venue KPIs, • Team player, • Self-motivated, • Event management where needed (working with the other senior event managers), • Forge strong relationships with other team members we have in our different venues, • Work closely with our accountant to make sure all client invoicing is correct, • Encompassing the company’s vales while working closely with any marketing, social media, enquiry and booking management, events and more., • Help with creative proposals for clients, • Attend meetings, events and network, • Competent administration skills (Microsoft), • Developing a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income. Our team is creative, organised, and fabulous! We are looking for someone who can jump straight in and hit the ground running! Your Skills, Knowledge and Behaviours • Passion for hospitality, • Driven and confident, • A strong team player, • Excellent interpersonal and communication skills, both written and verbal, • Excellent organisation and planning skills, • Experience with delivering a high standard of customer service, • A proactive attitude, • Ability to multitask, • A background in hospitality/ customer service, • University Degree preferable, • We want candidates that are passionate about the hospitality industry who thrive in a sales environment. What do we offer? • Along with a competitive compensation package, we also offer:, • 28 days holiday (this includes bank holidays), • Working with a close team of 5 people, • Social team activities that we attend seasonally, • Various learning and development opportunities to allow you to further your career with us, • Chance to work with a large range of suppliers and venues, on a number of different events around the UK., • Training and support, • Office located in Parsons Green Salary: £30,000- £35,000

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do To be the best partner in driving lasting change for our clients, BCG continuously invests in, develops, and partners with specialty businesses to deepen expertise, broaden capabilities, and deliver differentiated impact. The most senior leaders in these businesses are Managing Directors (MDs). To support their success and the continued growth of our specialty businesses, BCG is seeking a highly capable professional to lead the MD Framework (compensation, incentives, expectations, career path) and Operations agenda. This role will own the MD framework end to end, with primary responsibility for the evolution of the MD model based on a deep understanding of business strategy, objectives, and outcomes—and translating those into clear expectations, incentives, and operating mechanisms. Today, we support a diverse and growing set of businesses including Platinion, Inverto, BrightHouse, Expand, BCG U, and Quantis. As these businesses continue to scale and diversify, a key priority will be to design scalable, flexible, and efficient operations that can support businesses at different stages of maturity. As a core member of the Global team, the Director will partner closely with our colleagues within Global Rewards and key stakeholders in PAs and business leaders, bringing a strong business partnership mindset and demonstrated experience shaping and evolving senior talent strategies. This role will work very closely with MD Executive Talent Senior HR BPs who oversee the talent lifecyle of MDs (lateral hiring, onboarding, upslot, promotions, career path changes, compensation and graduation). • Support the definition and ongoing refinement of the MD HR vision and strategy, challenging the status quo and introducing innovative ideas and perspectives., • Contribute to the planning and prioritization of strategic initiatives and investments, ensuring alignment with firm and business-unit objectives., • Own the design, governance, and enterprise-wide rollout of the MD model across all SBUs., • MD model includes compensation, incentives, expectations and career path., • Own the continuous evolution of the MD model, ensuring philosophical consistency, transparency, and alignment with business strategy while driving ongoing improvement., • Develop a deep understanding of business objectives and SBU priorities, translating desired outcomes into the required behaviors, focus areas, and performance expectations for MDs., • Design, model, and evaluate compensation and performance scenarios to enable informed decision-making and strategic trade-offs., • Translate enterprise and business-unit strategies into clear, individual-level commercial and performance expectations for MDs., • Analyze business and financial performance to inform compensation outcomes, partnering closely with Finance teams., • Further develop the MD EVP beyond compensation and benefits, incorporating meaningful recognition of accomplishments, promotions, and key milestones., • Design and optimize back-end operational processes to ensure efficient, scalable MD HR operations., • Support end-to-end MD lifecycle processes, including contracting, onboarding, annual talent cycles, and compensation processes (e.g., target setting, performance measurement)., • Partner closely with Global Rewards, BI&A, and the Projects Senior Manager to identify technology needs, assess solutions, and support implementation., • Lead and develop a small team (currently one CS3) providing operational support to HR Business Partners. We are looking for someone who: • Thrives in a fast-paced, global, intellectually intense, and service-oriented environment, • Is an active team player with excellent interpersonal and influencing skills, tact, a positive attitude and an ability to generate trust, influence, and build relationships with senior stakeholders, • Possesses strong analytical and conceptual skills to successfully own and evolve the MD model, • Is a creative solution seeker, an avid learner and problem solver who proactively seeks to improve the experience and quality of support delivered to our stakeholders, • Has strong oral and written communication skills and the ability to adapt to various audiences and communicate effectively, • Is a self-starter with the ability to work independently with limited supervision, • Demonstrates high integrity, ethics and respect for confidentiality and sensitivity of personal information What You'll Bring • Bachelor's Degree or equivalent in business, Human Resources or related field, • 10+ years of experience in business or Human Resources with strong expertise in conceptual framing and modelling, • Experience in consulting strongly desirable, • Experience in managing complex stakeholder group and a strong track-record of building deep-lasting relationships with key stakeholders, • Proficiency in managing large sets of confidential information and advanced analytics, • Strong skills in Windows Office (in particular, PowerPoint and Excel) and new digital information sharing and management tools (Egnyte, Slack, etc.) Who You'll Work With As a member of our Global HR team, the MD HR Executive Talent Senior Manager will liaise effectively with the senior leaders of our Specialty Businesses, BCG Centers of Expertise, regional and local HR Ops and Finance counterparts as well as internal lawyers. This will involve working remotely with team members, stakeholders and counterparts, located in various geographies. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Help London’s entrepreneurs thrive London is powered by its small businesses — from high street makers to local service providers and digital entrepreneurs. At London & Partners , our mission is to drive resilient, sustainable and inclusive economic growth for the capital. Purpose of role The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as, provide insights that can support improvements in our support for SMEs as well as optimise our operations. This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact. o Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations • Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rules, • Support on all aspect of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists and project plans, as directed., • Support the team in tracking project performance against targets, co-ordinating and updating progress of documents, reports for the programme and input and update of quality business support and services data into CRM database and other reporting mechanisms to support the delivery of the Made Smarter programme, • Create reports to meet compliance obligations on a regular basis from data recorded on CRM database. Retrieving and cleansing data as requested to support the timely provision of insights and datasets to inform service improvements, • Contribute to optimising our operations by providing insights from data to guide improvements, • Support the team to liaise with key stakeholders and other organisations to help maintain excellent working relationships; supporting the team with a wide range of stakeholders at various levels, decide on appropriate responses to queries and respond, when necessary, on behalf of the team, • Carry out any other administrative tasks for the project as required, including booking rooms and refreshments and handle day to day enquires and supporting the booking system, • Manage email inboxes as required to ensure that programme queries are dealt with in a timely and professional manner, • Coordination of workshops with delivery partners which could include creating and collecting feedback from partners, venue booking, registering attendees and other associated tasks, • Any other reasonable duties to support the Small Business Directorate., • Knowledge of project management, including data analysis, project planning and evaluation, • Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills, • In-depth knowledge of Excel and other MS Office tools including PowerPoint and Word, • In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable, • Knowledge of data collection software (e.g. google forms, smart survey) desirable, • Excellent written and verbal communication skills, • Strong interpersonal and customer service skills, • Ability to effectively develop and implement work plans, • Organise all tasks to be delivered to the required standards., • Ability to achieve deadlines and targets, • Excellent attention to detail with high professional standards, • Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment In addition, you will be able to demonstrate attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so Personal style and behaviour · Service-driven, with a passion for delivering exceptional stakeholder value · Proactive team player, contributing creative and innovative solutions to projects and objectives. · Adopts an agile approach, remaining productive in ambiguous and fast changing environments. · Helps foster collaboration, constructive dialogue and builds trust with peers. · A learning mindset, using challenges and opportunities to improve team and own performance. · Through good self-awareness, motivates oneself, seeking opportunities to develop own potential. · Takes responsibility and ownership of project tasks, continuously aiming to improve performance. • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Prior to commencing your application , ___ Permanent; Full-time Salary: Up to £38,000.00 per annum Location: Royal Opera House, Covent Garden The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: ___ and ___. The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Learning and Participation (L&P) is central to RBO’s mission of making the extraordinary for everyone. Our work in schools and communities up and down the country is driven by our free, curriculum-linked programmes, specially designed to inspire creativity, broaden participation and diversify the future of ballet and opera. These sit alongside industry-leading talent development projects, regional partnerships, and a raft of daytime events, family activities, exhibitions and concerts. We invest in teacher development for system change, drive innovation through digital learning and build a network of partnerships across the country and high levels of advocacy. To help with our ambitious growth strategy the team are looking to recruit a Digital Learning Producer, who will work closely with the Digital Strategy Manager to produce high-quality digital learning content for schoolteachers and students participating in the RBO Schools programmes. An ideal candidate for this post will be able to demonstrate: • Experience in creating highly engaging digital learning content for a range of audiences, including teachers and young people, • Experience of producing text, graphics, audio and video content, • Experience of using CMS functionality to edit web pages, • Experience of commissioning and managing internal and external graphic designers and video content creators as well as external production companies, • Understanding of creative process with a real flair for developing original ideas that learners find highly engaging and effective, • Confident image editing skills e.g., using Adobe Photoshop The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible. The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising. A full job description can be found ___. For more information about working with the Royal Ballet and Opera, ___ For a list of potential reasonable adjustments, ___ If you have any access requirements for your application, please contact the RBO Recruitment Team on If you are applying as an internal candidate, ___ Closing date for applications: 11:59pm, 15th March 2026 To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.

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We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share. Home Palace: Hampton Court Palace Status: Established/Permanent Salary: £51,896, Per Annum Days/Hours of work: Full time, 36 hours per week. About the role and about you We are a team of people who love and look after six of the most wonderful palaces in the world. As Commercial Projects and Events Manager you will be developing and working with organisations to deliver brand new, unexplored business streams across a range of areas but with a focus on commercial events. In partnership with the Head of Events, you will drive the development of new commercial income streams, identifying, pitching and driving forward new opportunities across all our sites. You must be a self-starter and a quick learner with the ability to work on your own initiative. You must be flexible and adaptable in your approach, with the ability to engage with and influence all stakeholders. You will work well in a team environment and it’s important you have excellent IT skills. You’ll have proven experience of managing events within a venue and running events on an operational level. In-depth knowledge of the events industry is essential and any knowledge of working within a heritage setting will stand you in good stead. To be considered as our Commercial Projects and Events Manager, you will need: Substantial project management experience, with a track record of managing event operations within complex venues Experience of working to, and achieving, ambitious financial targets Experience of record keeping and information management Experience of managing projects involving multiple stakeholders A passion for growing and developing commercial initiatives Confidence and strong problem-solving and creative thinking capabilities The ability to work independently on multiple tasks to prioritise competing deadlines Benefits include: Hybrid working Enhanced holiday entitlement Generous Employers Pension Contributions (up to 11%) Annual Pay reviews & Bonuses Critical Illness Cover & Life Assurance Family friendly policies and benefits Staff discounts and free entry to all palaces Please find further information in the attached job profile. Closing date: 15th March 2026 We are also committed to high quality Safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our charity who does not meet our required standards You may also have experience in the following: Commercial Events Manager, Events Operations Manager, Venue Events Manager, Commercial Project Manager, Events & Commercial Manager, Head of Events (Commercial), Events Development Manager, Commercial Partnerships Manager, Venue Commercial Manager, Corporate Events Manager, Event Operations Lead, Events Programme Manager, Hospitality & Events Manager, Heritage Events Manager, Business Development Manager (Events) REF-(Apply online only)

We have an amazing opportunity for an Assistant Manager to work for one of the country's leading Educational Training Providers. You will support the Education Manager with effective management of the curriculum, ensuring the needs of learners and employers are met, including delivery of Functional Skills, Personal & Social Development, and work-based programmes. Location: London Candidates must have the following skills, experience and qualifications to be considered: • A relevant first degree and/or professional qualification, and a teaching qualification, • Evidence of continuous professional development, together with the ability to develop and manage an achievement-focused team, • A creative and flexible approach towards achieving objectives and deadlines, • Persuasive and supportive leadership and staff management skills, • The ability to identify and implement continuous improvements to the curriculum in line with the needs and demands of learners and employers, • An innovative approach and proactive style together with highly developed communication skills and the natural ability to influence others, • Successful experience of managing curriculum development and change, quality systems, processes and the performance of teaching staff in ways which have improved learner outcomes You will receive: • 25 days holiday per annum plus Bank Holidays, • Lunchtime finish on Fridays, • Pension scheme, • Holiday Purchase Scheme, • Wellbeing Centre, • Medicash or private medical insurance, • 24-hour Employee Assistance Programme, • Refer to the Friend incentive scheme., • Life Day and Volunteering Day in addition to annual leave Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible. If you have not been contacted within 5 days, then unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities If you feel you meet the above criteria, please apply

Quality Engineer Role Purpose The Quality Engineer is responsible for ensuring that Ferrovial Construction projects at Heathrow Airport meet client requirements, company procedures, and industry standards. The role promotes a Right First-Time culture and oversees quality assurance and control for site teams, subcontractors, and suppliers. Location: Heathrow Airport Reporting Line: Quality Manager, Ferrovial Construction Key Responsibilities • Primary on‑site point of contact for project teams, subcontractors, and suppliers for all quality control and quality assurance matters., • Ensure compliance with client requirements and Ferrovial quality processes through regular site visits and factory acceptance testing (FAT) of off-site manufactured products., • Plan and lead quality audits and inspections (on-site and at supplier facilities), coordinating with clients and stakeholders, and issuing findings and corrective actions promptly., • Carry out routine construction quality inspections to confirm they meet requirements, including verifying test results, tolerances, materials, execution, and visual aspects., • Assist the Quality Manager in establishing the Quality Verification Plan (QVP) with the client and identify which aspects of the design require verification during construction., • Raise a non-conformance if issues arise, follow resolution steps, and record progress. Analyse trend data and report as needed., • Review, verify and sign control records and inspections, such as site records and related documents, and ensure they are prepared, assembled, and communicated promptly., • Support the construction team in developing the relevant quality controls, such as Inspection & Test plan (ITP) and ensure that the controls are accepted before work starts., • Verify that all materials utilised and installed conform to the required specifications and approved before use., • Assist with digitalising and implementing quality processes, including inspection sheets., • Work with construction, departmental managers and document controllers to ensure quality standards are documented and properly implemented., • Submit Health & Safety Files, Site Records, Production Certification documents and update and distribute Works Package Quality documents, including site records and testing., • Coordinate with the client to confirm benchmarking and sampling events, and ensure their timely completion., • Engage with the project teams and suppliers to reinforce the Quality Culture by supporting Toolbox Talks and weekly quality sessions. Key Skills & Experience • Background in construction Quality Control and Assurance (QC/QA)., • Knowledge of inspections, ITPs, SATs, FATs and documentation., • Strong communication and collaboration skills., • Experience in regulated environments (desirable)., • Quality management plan experience *Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws. #WeAreFerrovial

Education, Communication and Outreach Officer Salary: £32,000 - £38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury.. What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Deputy Nursery Manager Seeking a Deputy Nursery Manager ideally someone with previous supervisory, Room Leader or Managerial experience. Ideally someone that holds a Ba degree such as BA in Early Childhood Studies or has QTS, Qualified Teaching Status . Or alternatiely Level 3 qualification CACHE, NVQ , BTEC and is passionate about working with children. Starting salary: £33,000- £35,000pa + excellent further training and career progression opportunities, paid holidays. Job Description: Duties and responsibilities include supervising early years practitictions and nursery assistants, working with babies , toddlers and children. Overseeing planning and implementing creative and learning activities for children in line with the EYFS , Early Years Foundation Stages. Interactoing with parents and show rounds, ensuring safety and well being of children at all times, following and overseeing safeguarding policies and procedures are being implemented, working alongside Nursery Manager in the overall running of the establishment. To apply and organise a interview please send CV to link provided. Deputy Nursery Manager

Training Specialist – Hayes, UK (Hybrid) Salary: £40,000 Benefits: 25 days holiday, Company Bonuses, pension, private healthcare, staff discounts, learning & development opportunities We’re looking for a confident, engaging, and adaptable Training Specialist to join a brand-new role supporting the Education and Advocacy Manager. You’ll co-deliver 2-day training seminars for up to 24 delegates, plus evening events, ensuring participants are engaged and everything runs smoothly. You’ll receive full product training and, after 6 months, run seminars independently. What you’ll do: Deliver engaging training seminars and evening events for internal teams and key accounts Plan and organise training logistics, ensuring smooth delivery Adapt your delivery to different learners and audiences, keeping the room engaged Travel across the UK, with occasional weekend events (4 per year, including festivals), and international travel across Europe and Ireland Contribute creative ideas to enhance the training experience What we’re looking for: Experience managing people, delivering training, or supporting key accounts in customer-facing or sales roles Confident, engaging, and fun personality with the ability to command a room Organised, flexible, and able to adapt to fluid situations Full UK driving licence and happy to travel Passion for helping others learn and develop Additional Details: Flexible working required to support field-based training activities. UK and international travel required

JOB DESCRIPTION POST TITLE: Package Manager ( Hybrid ) LOCATION: Ealing, London W5 HOURS OF DUTY: 40 hours a week (inclusive of lunch break) SALARY: £37-40 k (dependent on experience) RESPONSIBLE TO: Service Manager MAIN CONTACTS: * Clients & family members * The AICS Group staff * Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers. * Rehabilitation support worker SPECIAL CONDITIONS OF SERVICE: * An enhanced Disclosure and Barring Service check will be undertaken. * Maintain confidentiality in respect of the client. * Able and willing to work flexibly at various locations. ABOUT THE ROLE: The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager. All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years’ experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills. MAIN DUTIES: Client & Package Management • Complete and update the client’s care plan, risk assessment and rehabilitation support workers guide • Work closely with the client’s MDT team to complete all client documentation • Attend client MDT meetings monthly or as scheduled • Attend and contribute towards emergency strategy meetings • Highlight, recognise, and report any safeguarding concerns • Liaise with client and their professional team regarding rehabilitation goals • Organise and host all staff team meetings on behalf of your client • Offer daily and ongoing support to all rehabilitation support worker • Give clients professional advice, support, and guidance where necessary • Complete full package reviews with client, case manager and/or professionals when required • Organise/monitor the day-to-day activities of rehabilitation support worker working with clients • Create and make amendments to MACH (daily reports) forms using the online system • Monitor Rehabilitation support workers using the MACH Form (daily reports) systems • Oversee general client development (Rehab Programme) • Ensure that client files are compliant to The AICS Group & CQC standards • Complete a quarterly audit on selected client files • Keep up to date with CQC legislation regarding standards of care for clients • Recruitment of appropriate staff to match existing clients’ requirements • Send speculative ‘Profile Cards’ to clients and/or clients’ case manager • Keep in communication with your clients regarding changes to any company procedures • Arrange and host team meetings on the clients’ behalf • Complete documents for client files in line with CQC standards • Visit clients quarterly or when necessary • Complete client home spot check on clients (including clients from other packages) • Record and monitor any client complaints Rehabilitation support workers Management • Assist with the introduction of new rehabilitation support workers to clients & the organisation • Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries) • Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration) • Complete and amend any potential candidate profile cards when required • Complete quarterly supervisions with all rehabilitation support worker • Monitor rehabilitation support workers performance according to the organisation’s disciplinary policy • Support all rehabilitation support workers with personal and professional development plans • Provide as much information as possible to rehabilitation support workers on any potential clients • Organise client and rehabilitation support workers meet and greets / interviews • Check and update the Staff Plan system with rehabilitation support workers availability • Complete and send out weekly or monthly client rotas Payroll Management • Check timesheets for accuracy and expense claims as and when required • Confirm rehabilitation support workers weekly hours using the Staff Plan system • Assist accounts with any payroll amendments, issues, or concerns • Assist accounts with any invoice amendments, issues, or concerns • Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary • Communicate directly with clients regarding any credit control issues, if required New Referral Management • Taking new referrals over the phone, face to face or via email • Complete an initial referral form and file for future reference • Update your client new referral pipeline form • Send case manager or client the rate schedule, client information sheet and terms of business • Arrange an initial referral meeting with client, client’s representative and/or case manager • Complete the initial care plan, initial risk assessment and environmental risk assessment • Communicate directly with recruitment department regarding any recruitment needs • Communicate directly with the case manager or client’s representative regarding potential rehabilitation support workers • Organise meet & greets / interviews with the rehabilitation support workers and client • Complete the clients’ ‘Home folder’ and arrange for it to be on site • Ensure the business has accurate information on all new clients – Case managers, solicitors, funders, other professionals and next of kin • Clarify expense policy and procedure & emergency shift cover procedure • Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)

We have an amazing opportunity for an Assistant Manager to work for one of the country's leading Educational Training Providers. You will support the Education Manager with effective management of the curriculum, ensuring the needs of learners and employers are met, including delivery of Functional Skills, Personal & Social Development, and work-based programmes. Location: Greater London Candidates must have the following skills, experience and qualifications to be considered: • A relevant first degree and/or professional qualification, and a teaching qualification, • Evidence of continuous professional development, together with the ability to develop and manage an achievement-focused team, • A creative and flexible approach towards achieving objectives and deadlines, • Persuasive and supportive leadership and staff management skills, • The ability to identify and implement continuous improvements to the curriculum in line with the needs and demands of learners and employers, • An innovative approach and proactive style, together with highly developed communication skills and the natural ability to influence others, • Successful experience of managing curriculum development and change, quality systems, processes and the performance of teaching staff in ways which have improved learner outcomes You will receive: • 30 days holiday per annum plus Bank Holidays, • Lunchtime finish on Fridays, • Pension scheme, • Holiday Purchase Scheme, • Wellbeing Centre, • Medicash or private medical insurance, • 24-hour Employee Assistance Programme, • Refer to the Friend incentive scheme., • Life Day and Volunteering Day in addition to annual leave Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible. If you have not been contacted within 5 days, then unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities If you feel you meet the above criteria, please apply

Site Engineer Report To: Section Engineer, Project Manager Location: Heathrow Airport Heathrow Airport Ferrovial Construction has been working at Heathrow Airport for over 12 years delivering some of the most complex infrastructure projects to high quality, safety and environmental standards. We have focused on design and build projects with a mix of contractual arrangements. This has enabled us to refine our management procedures in response to Heathrow’s Employers Requirements and Ferrovial Construction own internal management systems. Since joining Heathrow’s framework, Ferrovial Construction has delivered a variety of airside and landside projects across the whole airport. For example, we have delivered new taxiways and rehabilitated existing taxiways and the southern runway. We have also redeveloped sterile and grass areas and replaced critical assets, such as fire main, fuel main and HV ducts. We are currently working alongside Heathrow to rehabilitate assets with expired design life’s and plan for a future runway resurfacing project. We are constantly designing and planning our works around critical assets and engaging with different key stakeholders in order to deliver Heathrow value for money. Responsibilities: Safety, Health, Environment & Sustainability * Production of Method Statements Task Briefing and Risk Assessments to be approved by supervising engineers * Contribution to production of all Permits to works, including briefing to the workforce. Carries out Safety Inspections. Hazard Identification and contribution to development of Safe System of Work * Know the company procedures and statutory regulations relating to environmental and waste management issues. Carry out necessary monitoring under the guidance of others. Dimensional/Spatial Control * Provides dimensional control for a section of the works * Undertakes as built surveys for a section of the works and presents results in format that can be included in project records if required * Establishes and maintains secondary control on the project from primary control. Checks dimension design data early, raising technical queries to eliminate delays from insufficient information * Ensures that appropriate as built surveys are undertaken, correctly recorded and communicated * Manages the survey equipment ensuring it is suitable for the works and in calibration so that there are no dimensional control errors due to survey equipment Workmanship, Quality, Inspection & Testing * Raises Non-Conformance Report (NCR) for all non-conformances and reports potential non-conformances * Produces Inspection and Test Plans (ITP) that correctly interpret the specified quality requirements * Implements the Inspection and Test Plan (ITP) and the Request for Witness and Approval (RWA) procedures. Collates and files quality records for potential inclusion in quality assurance documentation * Maintaining accurate records Daily Diary, photographs, records of site discussions. Carries out quality control checks using internal check sheets where appropriate * Applies the company and external technical information to help achieve the specified quality requirements. Adopts and promotes a culture of “right first time” * Works to Weekly Programme and marks up progress achieved weekly. Production of accurate daily diary of resources, including labour, plant, materials, subcontractors and outputs Information, Change Control & Records * Files and maintains the engineer’s drawings and specifications so that the current information is always presented to them * Marks up drawings & specifications with any changes referencing the documentation that verifies the change * Interprets and abstracts construction information from the drawings and specification and provides this to the supervisors and operatives in a clear and understandable way using sketches Permanent Works Materials, Products, Plant & Systems * Measures materials usage and provides quantity information for preparation of material call off / requisitions * Carries out on site testing of materials, products, plant and systems as required by their role * Setting out * The provision of sketches detailing the setting out information installed Construction Methods, Practices and Innovation * Reads and understands method statements and makes sure that site operations follow these methods accurately reporting any variances to supervisors and his supervising engineer * Produces sketches and drawings to clarify methods and construction sequences Temporary Works/Systems & Cranes * Understand and have a good command of temporary works and permits to load. Takes on the role of temporary works inspector for standard temporary works they are involved with * Makes sure that temporary works on their section are identified and the temporary works procedure is applied to them Engineering Knowledge – Capture, Sharing & Using * Interrogate design information and determine if there are sufficient details to construct the works. Raise relevant documentation (e.g. TIEs, TQs, CVIs, etc.) with assistance from supervising engineers / managers, to resolve discrepancies and anomalies detected. * Effective communication of technical information to the workforce and liaison with functions/support services within the project team in a timely & accurate manner. * Provide feedback to supervising engineers / managers on the effectiveness of materials, specialist contractors, plant and designers being used on site. Preparation of basic calculations/drawings/sketches Experience & Knowledge The candidate will ideally possess the following experience and knowledge: * Proven experience of working with concrete structures and civil engineering/building construction. * Prior experience in Civil Engineering. Prior experience in Architectural and Landscaping packages Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws

Section Engineer Location: Heathrow Airport The Project: Ferrovial Construction has been working at Heathrow Airport for over 10 years delivering some of the most complex infrastructure projects to high quality, safety and environmental standards. We have focused on design and build projects with a mix of contractual arrangements. This has enabled us to refine our management procedures in response to Heathrow’s Employers Requirements and Ferrovial Construction own internal management systems. Since joining Heathrow’s framework, Ferrovial Construction has delivered a variety of airside and landside projects across the whole airport. For example, we have delivered new taxiways and rehabilitated existing taxiways and the southern runway. We have also redeveloped sterile and grass areas and replaced critical assets, such as fire main, fuel main and HV ducts. We are currently working alongside Heathrow to rehabilitate assets with expired design life’s and plan for a future runway resurfacing project. We are constantly designing and planning our works around critical assets and engaging with different key stakeholders in order to deliver Heathrow value for money. The Role: Section Engineer will be responsible for the management of the construction site in order to achieve required project delivery to the customers’ objectives, while maintaining standards of health and safety, quality, environmental impact and cost control. They will deliver multiple on-going projects, to the specified quality, the required programme and to the maximum commercial performance. The post-holder will work closely with the Commercial Department, engineers and surveyors to ensure that projects are completed in a safe manner whilst customer requirements and expectations are always maintained or exceeded. Key Responsibilities: * Set a high personal example of safety and environmental behavior. * Supervise subcontractors, assistant and site engineers and work force, for instance ensuring they understand he RAMS before commencing the shift on setting out methods and techniques. * Check the shift engineers setting out to ensure it is correct. Also ensure they are following their own responsibilities (testing materials, briefing operatives, filling in check sheets). * Ensure reasonable survey book standards and daily diaries are maintained by engineers • Supporting their manager. * Attending and sometimes running the coordination meetings with stakeholders and subcontractors. * Ensure that the 3D information drawings and specification documents contain sufficient, accurate information for construction of the works. Formally request any missing information in sufficient time to allow the programme to proceed without delay. * Ensure that inspection and test plans are completed and digitally recorded as required by the PMP / Specification, including a check of dimension accuracy and quality. * Prepare and monitor a 2-4 weeks programme with the subcontractor and other suppliers * Monitor the work under their control to ensure that any unsafe work conditions and non-compliance with company policies and procedures are promptly remedied. Also considering plant, labour, material costs and programme. * Carry out material take off and requisitions as requested by sub agent / agent. * Completing Method Statements / Inspection Test Plan / MAR/ Task Briefings and reviewing such documents that have been prepared by others. * Order materials and maintain register of all orders placed and confirmed. * Completing Temporary Works Design Briefs and Inspecting temporary works structures once the training has been received. * Maintain good working relations with client / designer / RE, together with our supply chain. Communicate with foremen and gangers to ensure full understanding of information provided. * Confirm in writing, on the same day, any verbal instructions issued to subcontractors and ensure that comprehensive records of resources employed on additional works are maintained. * Ensure all delivery tickets are cost coded and passed to accounts dept. for processing. Carry out other relevant duties as required from time to time. Key Skills and Experience: * Successful experience at a management engineering level in construction (on site) specifically in civil engineering and/or utilities * Demonstrated application of growing commercial and contractual knowledge * Experience of working in a cost-conscious environment * Good people management experience. Experience in managing subcontractors. Experience in stakeholder’s management (client) * Relationship building with external parties is a critical requirement * Significant civil engineering technology knowledge with significant previous experience * A highly capable construction problem solver * Excellent communication skills and ability to interact at a variety of levels. * Computer literacy advance * CSCS card Desirable skills: * Airport experience/ critical areas experience * Experience of working in an international organization * Experience in stakeholder’s management (Key stakeholders apart from client) * Member of the Institution of Civil Engineers or equivalent Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws

Quality Manager (On‑Site Role) The Quality Manager is responsible for ensuring that Ferrovial Construction projects at Heathrow Airport meet client requirements, company procedures, and industry standards. Managing six Quality Engineers, the role promotes a Right First-Time culture and oversees quality assurance and control for site teams, subcontractors, and suppliers. Location: Heathrow Airport Reporting Line: Project Quality Lead, Ferrovial Construction Key Responsibilities * Primary on‑site point of contact for project teams, subcontractors, and suppliers for all quality control and quality assurance matters. * Ensure compliance with client requirements and Ferrovial quality processes through regular site visits and factory acceptance testing (FAT) of off-site manufactured products * Create a Quality Management Plan (QMP) for each project that outlines its quality arrangements. * Plan and lead quality audits and inspections (on-site and at supplier facilities), coordinating with clients and stakeholders, and issuing findings and corrective actions promptly * Carry out routine construction quality inspections to confirm they meet requirements, including verifying test results, tolerances, materials, execution, and visual aspects. * Establish the Quality Verification Plan (QVP) with the client and identify which aspects of the design require verification during construction. * Raise a non-conformance if issues arise, follow resolution steps, and record progress. Analyse trend data and report as needed. * Review, verify and sign control records and inspections, such as site records and related documents, and ensure they are prepared, assembled, and communicated promptly. * Support the construction team in developing the relevant quality controls, such as Inspection & Test plan (ITP) and ensure that the controls are accepted before work starts. * Verify that all materials utilised and installed conform to the required specifications and approved before use. * Assist with digitalising and implementing quality processes, including inspection sheets. * Work with construction, departmental managers and document controllers to ensure quality standards are documented and properly implemented. * Submit Health & Safety Files, Site Records, Production Certification documents and update and distribute Works Package Quality documents, including site records and testing. * Coordinate with the client to confirm benchmarking and sampling events, and ensuring their timely completion. * Engage with the project teams and suppliers to reinforce the Quality Culture by leading Toolbox Talks and weekly quality sessions. Key Skills & Experience * Strong background in construction Quality Control and Assurance (QC/QA). * Experience managing teams. * Knowledge of inspections, ITPs, SATs, FATs and documentation. * Strong communication and collaboration skills. * Experience in regulated environments (desirable). * Quality management plan experience * Knowledge of calibration and testing methodologies. *Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws. #WeAreFerrovial

MB894: Technical Manager Location: Hammersmith Salary: £40,000 - £45,000 subject to experience (Up to £50,000 with commission and bonus) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme. Overview: First Military Recruitment is proudly working in partnership with a fantastic Events Management business who are looking to recruit a Technical Manager on a permanent basis due to growth. Success as a Venue Technical Manager will require strong leadership skills to direct and manage other technical personnel. Beyond technical prowess, the essence of this role lies in forging enduring relationships, especially with the venue’s in-house events team. Your ability to foster trust and rapport will be the cornerstone of your success. This is an important role that provides an interface between technical and commercial requirements with responsibility for the planning and on-site delivery of a variety of events to ensure the smooth delivery of projects. Ultimately, your success will be demonstrated by the creation and successful execution of seamless events. You may currently be working as an AV Project Manager in live events, or, as an experienced Senior AV Technician, looking to make the next move in your career. This role requires a strong technical background, with an all-round knowledge of using audio-visual equipment and, in particular LED and associated video technologies. You will need to demonstrate experience of working at conferences, congresses and award shows. A reasonable knowledge of virtual events and associated streaming/platforms would also be useful. Duties and responsibilities: Technical Operations: Oversee the planning, setup (get-ins), operation, and de-rigging (get-outs) of all AV, lighting, sound, and rigging equipment for a wide range of events (conferences, live performances, exhibitions, etc.). Equipment Management: Assist in the maintenance of all in-house equipment to a high standard, manage the on-site technical inventory, and coordinate necessary repairs, PAT testing, and upgrades etc. Project and Financial Management: Translate creative briefs into technical reality, produce detailed technical specifications and drawings (e.g., CAD plans). Client and Stakeholder Liaison: Serve as the primary technical contact for clients, promoters, and visiting production companies, ensuring their technical needs are met within the venue's capabilities. Team Leadership: Supervise, schedule, and coach in-house technical staff, casuals, and external freelancers, fostering a collaborative and high-performing team environment. Health and Safety: Enforce rigorous health and safety procedures, conduct risk assessments and method statements (RAMS), ensuring that all activities comply with relevant legislation (e.g., CDM regulations). Innovation and Development: Stay abreast of the latest AV technologies and support the development of new services and efficient operational procedures. Qualifications and experience: Previous extensive experience as a live event AV technician, and especially LED skills/experience; this might be as an employee of an events AV company, within a venue, or, as a freelance technician. Technical production management experience in live events. Experience with Analog Way products and, in particular, experience the Aquilon system would be useful. Good understanding of event power, cable runs and event-based health and safety Some understanding of virtual events and associated technologies CAD skills (deciphering and creating) in Vectorworks or equivalent CAD program Ability to confidently calculate lens throws, lighting angles, weight loads, speaker dispersion, power draws, sight lines, floor load restrictions etc Ability to troubleshoot and problem solve technical and other project related issues under pressure. Good IT skills including being competent with Microsoft Office (Word, Excel and PowerPoint) A professional and courteous manner, and ability to radiate calmness and confidence under pressure Good written and verbal communication A good level of numeracy and excellent attention to detail A’ Levels as a minimum, preferably a relevant degree MB894: Technical Manager Location: Hammersmith Salary: £40,000 - £45,000 subject to experience (Up to £50,000 with commission and bonus) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme

MB857: Senior Venue AV Account Manager Location: Hammersmith Salary: £42,500 - £47,500 + Bonuses (circa £7,000pa) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme. Overview: First Military Recruitment is proudly working in partnership with a fantastic Events Management business who are looking to recruit a Senior Venue AV Account Manager on a permanent basis due to growth. This is an exciting opportunity to work in a new state of the art facility which opens in March 2026. Moreover, this is an opportunity to lead and manage the AV team in the Centre that is full of the latest large format LED screens and cutting-edge technology. The venue will open with a large variety of spaces and our client will be providing technical production services to events of all sorts and sizes. These include gala dinners, corporate conferences and sporting events. Success as a Senior Venue Account Manager requires a blend of leadership skills to direct and manage the AV team together with creativity and technical acumen to ensure that you provide customers with the optimum solution within their budget. Beyond technical prowess, the essence of this role lies in forging enduring relationships, especially with the venue’s in-house events team. Your ability to foster trust and rapport will be the cornerstone of your success. As a testament to your contributions, our client offers an enticing salary complemented by an uncapped commission package, recognising and rewarding your dedication to exceeding expectations. Duties and responsibilities: Manage the on-site AV team to optimise resources and coordinate activities with the venue’s sales team. Assist the venue’s events team with general AV advice and join client show rounds to discuss and share ideas about technical solutions. Provide clients with creative expertise, helping to develop concepts that enhance their events, then produce quotations and proposals for clients via the in-house events team. Work with the in-house team to ensure that the correct resources are identified and booked for each event. Using your well-honed personal skills, you will enhance existing relationships both the venue’s events team and other venue personnel. Qualifications and experience: Current experience working as live events AV Account Manager or Venue AV Manager. Demonstrable track record selling AV solutions to event clients. Previous experience as an event AV technician is essential. This might be with a venue as an employee of an events AV company or as a freelance events AV technician. Naturally pro-active instincts, with a hunger for sales. A good understanding of corporate events. Outstanding organisational skills and the ability to prioritise. First class interpersonal skills – especially with regard to meeting management and written communications. Experience and familiarity with a CRM (would be helpful). Very good IT skills including competence with Microsoft Office (Word, Excel and PowerPoint). MB857: Senior Venue AV Account Manager Location: Hammersmith Salary: £42,500 - £47,500 + Bonuses (circa £7,000pa) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme

We are seeking a Document Controller with a proven track record in managing and maintaining document control processes. The ideal candidate will have experience in document control, Electronic Document Management Systems (EDMS), and possess good communication and organisational abilities. Key Responsibilities: • Maintain and update project documentation in compliance with company standards., • Ensure accurate filing, retrieval, and distribution of documents across teams., • Monitor document workflows and approvals within EDMS systems., • Act as the primary point of contact for EDMS-related queries., • Configure and manage document control settings in Asite and other platforms., • Train and mentor new starters on document control processes and EDMS systems., • Provide ongoing support to project teams on document management best practices., • Ensure all documentation meets regulatory and project requirements., • Conduct periodic audits to maintain data integrity and compliance., • Liaise with internal teams, contractors, and clients to ensure smooth document flow., • Support project managers with reporting and document status updates., • Work across multiple platforms and systems to ensure consistency of data., • Verify that all project information is captured and consolidated within Asite, maintaining a single source of truth for documentation. Department: Information Management Reports to: Document Control Manager Key Skills and qualifications: • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to create formulas and macros in Microsoft Excel, • Ability to manage large volumes of documentation accurately and efficiently., • Desirable: Experience with Power BI, • Good communication and interpersonal skills., • Strong attention to detail and organisational ability., • Ability to work under pressure and meet deadlines., • Desirable: experience in document control within construction, engineering, or related sectors., • Good knowledge of EDMS platforms., • Essential: Hands-on experience with Asite (System Admin)., • Desirable: Familiarity with EB and ProjectWise., • Certification in Document Control or EDMS systems (advantageous). Key relationships: Operational Delivery Teams, Design, Planning, Construction, Information Management, Quality & Assurance. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws

JOB DESCRIPTION POST TITLE: Care Manager ( Hybrid ) LOCATION: Ealing, London W5 HOURS OF DUTY: 40 hours a week (inclusive of lunch break) SALARY: £37-40 k (dependent on experience) RESPONSIBLE TO: Service Manager MAIN CONTACTS: • Clients & family members, • The AICS Group staff, • Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers., • Rehabilitation support worker SPECIAL CONDITIONS OF SERVICE: • An enhanced Disclosure and Barring Service check will be undertaken., • Maintain confidentiality in respect of the client., • Able and willing to work flexibly at various locations. ABOUT THE ROLE: The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager. All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years’ experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills. MAIN DUTIES: Client & Package Management • Complete and update the client’s care plan, risk assessment and rehabilitation support workers guide, • Work closely with the client’s MDT team to complete all client documentation, • Attend client MDT meetings monthly or as scheduled, • Attend and contribute towards emergency strategy meetings, • Highlight, recognise, and report any safeguarding concerns, • Liaise with client and their professional team regarding rehabilitation goals, • Organise and host all staff team meetings on behalf of your client, • Offer daily and ongoing support to all rehabilitation support worker, • Give clients professional advice, support, and guidance where necessary, • Complete full package reviews with client, case manager and/or professionals when required, • Organise/monitor the day-to-day activities of rehabilitation support worker working with clients, • Create and make amendments to MACH (daily reports) forms using the online system, • Monitor Rehabilitation support workers using the MACH Form (daily reports) systems, • Oversee general client development (Rehab Programme), • Ensure that client files are compliant to The AICS Group & CQC standards, • Complete a quarterly audit on selected client files, • Keep up to date with CQC legislation regarding standards of care for clients, • Recruitment of appropriate staff to match existing clients’ requirements, • Send speculative ‘Profile Cards’ to clients and/or clients’ case manager, • Keep in communication with your clients regarding changes to any company procedures, • Arrange and host team meetings on the clients’ behalf, • Complete documents for client files in line with CQC standards, • Visit clients quarterly or when necessary, • Complete client home spot check on clients (including clients from other packages), • Record and monitor any client complaints Rehabilitation support workers Management • Assist with the introduction of new rehabilitation support workers to clients & the organisation, • Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries), • Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration), • Complete and amend any potential candidate profile cards when required, • Complete quarterly supervisions with all rehabilitation support worker, • Monitor rehabilitation support workers performance according to the organisation’s disciplinary policy, • Support all rehabilitation support workers with personal and professional development plans, • Provide as much information as possible to rehabilitation support workers on any potential clients, • Organise client and rehabilitation support workers meet and greets / interviews, • Check and update the Staff Plan system with rehabilitation support workers availability, • Complete and send out weekly or monthly client rotas Payroll Management • Check timesheets for accuracy and expense claims as and when required, • Confirm rehabilitation support workers weekly hours using the Staff Plan system, • Assist accounts with any payroll amendments, issues, or concerns, • Assist accounts with any invoice amendments, issues, or concerns, • Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary, • Communicate directly with clients regarding any credit control issues, if required New Referral Management • Taking new referrals over the phone, face to face or via email, • Complete an initial referral form and file for future reference, • Update your client new referral pipeline form, • Send case manager or client the rate schedule, client information sheet and terms of business, • Arrange an initial referral meeting with client, client’s representative and/or case manager, • Complete the initial care plan, initial risk assessment and environmental risk assessment, • Communicate directly with recruitment department regarding any recruitment needs, • Communicate directly with the case manager or client’s representative regarding potential rehabilitation support workers, • Organise meet & greets / interviews with the rehabilitation support workers and client, • Complete the clients’ ‘Home folder’ and arrange for it to be on site, • Ensure the business has accurate information on all new clients – Case managers, solicitors, funders, other professionals and next of kin, • Clarify expense policy and procedure & emergency shift cover procedure, • Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)