Customer experience executive jobs in London

Company description : Bella Moore is a diverse-owned establishment dedicated to providing exceptional hair care services. Our salon prides itself on delivering top-notch customer service, staying ahead of trends and creating a welcoming and inclusive atmosphere for both clients and staff. We are dedicated to providing growth opportunities for aspiring hairstylists and other professionals within the industry. Job description : We are seeking a talented and passionate Junior Hairstylist to join the Bella Moore team. As a vital member of our team, you will have the opportunity to showcase your creativity and expertise to our clientele. Responsibilities : - Hair Styling : Execute a variety of hairstyling techniques. - Client Consultations : Conduct thorough consultations with clients to understand their hair goals, preferences, and any other specific concerns. - Product Knowledge : Stay up-to-date with the latest hair care products that we provide. This will help educate clients on proper hair maintenance. - Customer Service : Provide a high standard for customer service, by ensuring clients feel welcomed, comfortable, and valued throughout their experience. - Cleanliness and Sanitation : Maintain a clean and organised work environment, including sanitising tools, cleaning your work station after every client. Please Note: Basic techniques such as washing, blow-drying, braiding, straightening, & curling are required for this position. However, no prior training is required for the specific treatments and colouring services, as thorough training will be provided to ensure your competency. Benefits : - Training from top experts from L’Oréal and Avlon - Additional pay for achieving the title of “Top Stylist of the Month” - Team socials and incentives, including a sponsored trip, for employees demonstrating outstanding performance in their work. Expected hours to work : 7 hours Planned start for this job : May (Immediate start)

Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast-growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: Our Handyman or Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider

NO EXPERIENCE NECESSARY Fluent in English Essential (Customer Facing Role) WHO IS PUBLIC SPACE? Public Space is a Private Hire booking platform that automates 90% of the sales process, providing a friendly, seemless and a quick booking process for all your private events. A better solution to the current slow, arduous offerings in the market, think AirBnB, automated. Currently we have 14 listings throughut London, a cocktail bar in the city and a co working space in Homerton. The emphasis is now firmly on the Bank location as a platform for us to hit sustainable growth in 2024. WHERE WILL I BE WORKING? This role is incredibly varied with a big emphasis on hospitality. With 4 days on site in Bank and 1 day in the office in Homerton. WHO WILL I BE WORKING WITH? This is an EA role so you will be working side-by-side with the founder at the grass roots of a fledgling startup gaining real problem solving experience with no limit on how much you can learn and develop. WHAT WILL MY HOURS BE? Working lates is part of the hospitality scene so be prepared to work lates and weekends hosting private parties and waiting tables, at least for the mid term. The ideal candidate would be available for full time hours as the role develops. WHAT ARE PUBLIC SPACE LOOKING FOR? We are looking for someone with a high EQ, brave and determined and willing to do what it takes to build and grow a business. A passion for hospitality is a must but an ability to build the ideal role for your self is key. WHAT IS IT LIKE TO WORK IN A STARTUP? The startup environment is tough but this runs relative to the opportunity. You can expect a forever changing and exciting role with huge potential for both personal and financial gain. The role really is what you make of it with the only limits on how far you can progress are the limits you have for yourself Are you in?

Location: Woolwich, East London, UK Salary: Basic £28k to £35k, up to £45K with OTE Company Overview: Boost Inc is a dynamic and multi-award-winning retail tech company dedicated to delivering innovative and cutting-edge unattended retail solutions to our customers. With a focus on unrivalled user experience and excellent customer service, we strive to revolutionise the vending industry landscape through our commitment to excellence, creativity, and fun technology. Position Overview: We are seeking a highly motivated and enthusiastic Graduate Sales Executive to join our growing team. This role presents an exciting opportunity for a recent graduate to kick-start their career in sales within the technology sector. As a Graduate Sales Executive, you will be responsible for driving revenue growth through prospecting, cultivating relationships, and helping generate sales pipeline with new and existing clients. Working closely with the International Head of Sales, our Sales Managers and our Sales Executives, you will play a key role in helping us win and manage new business; ensuring that new leads are qualified and followed up, and that the administrative aspects of our sales cycle is managed brilliantly. Key Responsibilities: - Process Management: ensuring our sales operation functions effectively, including managing inbounds for the UK and European businesses, as well as supporting on contract administration and other account management tasks. - Sales Administration: Preparing customer quotes, client invoicing, overseeing back-office sales support functions, including making recommendations for improvement. - Lead Generation: Generate leads through various channels such as cold calling, email campaigns, networking events, and social media. - Client Engagement: Build and maintain strong relationships with prospective clients through effective communication and account management. - Prospecting: Identify and research potential clients within the designated market segment. - Pipeline Management: Manage sales pipeline efficiently, tracking leads and opportunities through CRM software. - Solution Selling: Act as the front line for all inbound enquiries. You will understand the clients’ needs and actively work with the Sales Managers and Account Managers to effectively build a suitable proposition of our products/services. - Market Analysis: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities. - Collaboration: Work closely with the sales team and other departments to ensure a seamless sales cycle and alignment of departments to deliver sales orders. This will include organising product demonstrations and organising meetings with agendas for the Sales management team to attend and ensure follow up actions are adhered to. Qualifications: • Bachelor's degree in any field. • Excellent communication and interpersonal skills. • Self-organised with the ability to run multiple projects at once. • Goal-oriented with a drive to succeed in a sales environment. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office suite and CRM software. • Self-motivated learner, able to learn quickly in a fast-paced environment. • Prior experience in sales or customer service is advantageous but not essential. We are more interested in your attitude and experience than your academic profile, and welcome applicants from a wide range of backgrounds. Benefits: • Competitive salary with commission/bonus structure. • Comprehensive training and development programs. • Opportunities for career advancement and progression. • Private health insurance subject to successful completion of probation (6 months) • Dynamic and supportive work environment with a focus on work-life balance. • Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!) • Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. • The opportunity to travel internationally on a regular basis. • On-site parking Application Process: If you are a proactive and ambitious individual looking to launch your career in sales, we invite you to apply for the Graduate Sales Executive position at Boost Inc. Please submit your CV and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!