Customer experience specialist jobs in Richmond - Page 3Create job alerts

We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication* Act as a first point of contact for resident enquiries across phone, email and digital platforms.* Provide clear and timely responses, making sure queries are followed through to resolution.* Log and manage enquiries and service requests within property management or CRM systems. Complaints Management* Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures.* Maintain accurate records.* Escalate more complex or sensitive issues where needed.* Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination* Coordinate resident service requests with property managers and contractors.* Support the management of maintenance requests and operational service queries.* Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently.* Maintain accurate records of resident communications and service requests. Resident Experience* Support the delivery of a consistent and positive resident experience across the portfolio.* Assist with resident engagement initiatives and community activities where required* Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration* Use operational systems to track enquiries, complaints and service requests.* Keep resident information and service records are accurate and up to date.* Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have:* Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration.* Experience handling resident or customer enquiries and complaints, including investigation and resolution.* Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We have an exciting opportunity for a Senior Functional Specialist for our public sector client. This role sits within the Enterprise Systems team in the CIO function and is pivotal in ensuring the smooth operation of finance and procurement processes within D365 Finance & Operations. You will be the primary point of contact for functional support, incident resolution, and continuous service improvement. Working closely with finance, procurement, and project teams, youll help drive operational efficiency, maintain compliance, and support system enhancements. The role also involves collaboration with technical teams to manage escalations and ensure robust documentation and governance practices. Responsibilities: Support & Incident Management Serve as the primary point of contact for finance- and procurement-related issues in D365 F&O. Provide day-to-day assistance to finance, procurement, and project teams in using D365 effectively. Investigate, diagnose, and resolve functional incidents and service requests within agreed SLAs. Work with technical, development, and infrastructure teams to manage escalations and deliver permanent fixes. Log, document, and track issues through Azure DevOps and Freshservice Maintain functional knowledge base and support documentation. Maintain accurate configuration and business process documentation. Participate in post-incident reviews and continuous service improvement initiatives. About the Candidate: This is a great opportunity for someone with the right skills and passion to join the Enterprise Systems team within CIO. Were looking for a proactive and detail-oriented D365 Finance & Operations Functional Consultant with a passion for support and service excellence. Youll bring strong functional expertise across core finance and procurement modules, along with experience in incident management and system testing. Your ability to bridge the gap between business and IT teams will be key to your success. If you thrive in a collaborative environment and are committed to continuous improvement, this is a great opportunity to make a meaningful impact. Essential Skills Required: Functional Expertise Proven experience as a D365 Finance & Operations Functional Consultant, preferably in a support or managed service capacity. Experience providing postgo-live support in D365 environment. Strong functional knowledge across: General Ledger (GL): journal management, allocations, financial dimensions, posting profiles Accounts Payable (AP): vendor invoices, payments, settlements, workflows Accounts Receivable (AR): customer invoicing, cash receipts, collections Credit & Collections: collection letters, aging, interest notes, customer credit management Fixed Assets (FA): capitalization, depreciation, impairment, disposals Procurement & Sourcing: purchase requisitions, purchase orders, approvals, vendor collaboration Project Management & Accounting (PMA): project setup, WBS, funding, cost control, revenue recognition, and research grant tracking Experience supporting month-end / year-end processes,budgeting, and reporting. Support design and testing of small enhancements, workflows, and configuration changes. Participate in Microsoft update testing (monthly service updates / regression testing). Support Experience Working knowledge of ITIL processes (incident, problem, and change management). Use of LCS and Azure DevOps and Fresh service for ticket management, testing, and deployment tracking. Experience managing functional testing cycles for system updates and hotfixes. Familiarity with compliance and reporting obligations tied to funded research projects. Ability to bridge the gap between finance teams, research operations, and IT. Desirable Skills & Experience: Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310). Familiarity with Power BI,Power Platform, and Excel add-ins for reporting. Experience with multi-currency configurations. Knowledge of security roles,segregation of duties, and workflow approval hierarchies. Exposure to D365 Supply Chain Management (SCM) integration points. Understanding of data management framework Prior experience supporting finance systems within public sector, higher education, or research institutions West London, Hybrid working. TPBN1_UKTJ

HVAC Engineer £45k-£50k Company based near Greenford Job Overview My client are seeking two skilled and motivated professionals to join their Engineering team: an HVAC Engineer and an HVAC Engineer (Ventilation Bias). Both roles will be responsible for carrying out planned preventative maintenance, reactive callouts and minor project works across a range of HVAC and associated systems, including general fault finding and repair of assets and services. The successful candidates will ensure all work carried out on plant and equipment is accurately recorded and maintained within site manuals, both in hard copy and electronic formats. You will be required to participate in an out-of-hours emergency call-out rota and demonstrate flexibility outside of core working hours when required. Working as part of my clients team, you will develop and maintain effective working relationships with colleagues, clients and customers. A professional and courteous approach when dealing with clients, customers and the general public is essential to uphold and enhance the reputation of my client. You will be expected to continually demonstrate a strong commitment to customer care and maintain clear and effective communication with customers, line management and office support staff at all times. DUTIES Planning and undertaking scheduled maintenance Responding to breakdowns Diagnosing faults Repairing equipment Supervising engineering apprentices Obtaining specialist components, fixtures or fittings Maintaining accurate records Ensuring compliance with company/health and safety legislation Creating maintenance procedures Managing van stocks of supplies and equipment Out of Hours Rota 'on-call' work To develop an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them. To gain knowledge of the employee’s handbook, my clients policies and processes and clients ISO system of works. KNOWLEDGE • Fault finding, rectification, planned maintenance of split systems, multi systems and VRV systems. service chillers, pumps and all associated chilled water pipework, air handling units, ventilation systems, VRV, VRF, multi and split type air conditioning units, stand-alone/close control units, dry air coolers controls & panels., • Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning, • Ability to interpret from drawings, instructions and specifications, • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer., • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters HVAC Ventilation Bias Engineer • Proven experience in the ventilation industry, including ductwork or fire damper testing/remedials - HVAC Ventilation Bias Engineer (E), • Knowledge of TR19 guidelines and BSEN 15780 (E), • Comfortable working in and around plant rooms, at height, or in confined spaces (E) E - Essential, D - Desirable for both positions; NVQ Level 2/3 (C&G) Heating and Ventilating - Industrial and Commercial Installation (6188-30) or Heating and Ventilating - Ductwork Installation (6188-31) or Planned and Reactive Maintenance on Heating and Ventilating Systems (6188-32) or equivalent (E) NVQ Level 2/3 in Refrigeration and Air Conditioning/City & Guilds 2079 – Handling Refrigerants or F-Gas (Category I) certification (D) Fault finding, rectification and planned maintenance experience. (E) Full driving licence (UK (E)) Knowledge Skills Requirements: - Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning (E) Ability to interpret from drawings, instructions and specifications (E) Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer. (E) • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters. (E)Substantial practical experience: - have experience of mechanical services, plumbing and heating maintenance on domestic/industrial/commercial systems.(D)Also experience of mechanical maintenance and repairs. (D)Enhanced DBS – Can be arranged (D)Confined Space (D)City & Guilds 2365 or 2357 in Electrical Installation or equivalent (D) SKILLS • Substantial practical experience required: maintenance in a domestic/industrial/commercial scenario., • Must have relevant mechanical qualifications., • To always present a professional image: onsite, in the office and to clients., • Ability to apply basic problem-solving skills to a variety of situations., • Full - Clean driving license that enables the person to drive in the UK., • Ability to establish good relationships with internal and external team members., • Good levels of verbal and written communication skills. OTHER • The ability to travel to a range of sites., • Appreciation that there might be out of hours working, agreed in advance. Join our my client as an HVAC Technician where your expertise will contribute significantly to the comfort and satisfaction of our clients! Job Types: Full-time, Permanent Pay: £45,000.00-£50,000.00 per year Benefits: • Company pension, • Cycle to work scheme, • Health & wellbeing programme, • Life insurance If this sounds like you please send George your cv in the first instance

Refrigeration Service Engineer - Middlesex Up to £48,000 Basic + London Weighting + Excellent Benefits Package + Training We are currently looking for a Refrigeration Service Engineer to join a respected and expanding refrigeration specialist covering Middlesex and the surrounding areas. This opportunity is ideal for both experienced engineers and junior retail refrigeration engineers looking to further develop their skills, with full training and ongoing support provided for the right candidate. The Role Working across a regional portfolio of commercial sites, you will carry out planned maintenance, fault finding and reactive repairs on a range of commercial refrigeration systems. This is a mobile position, so a full UK driving licence is essential. Key Responsibilities Attending breakdowns and service calls across the region Carrying out planned preventative maintenance Diagnosing and repairing refrigeration faults Maintaining high standards of health & safety and customer service Completing all relevant paperwork electronicallyRequirements Experience working within refrigeration or retail refrigeration Valid F-Gas certification Full UK driving licence Good fault-finding and problem-solving skills Positive attitude and willingness to learnWhat's on Offer Basic salary up to £48,000 + LWA + plus standby allowance Full training provided for less experienced retail refrigeration engineers Door-to-door travel pay Overtime paid at enhanced rates Double time on Sundays and Bank Holidays 1 in 4 call out rota Pension scheme Company van and fuel card 33 days holiday Genuine progression opportunitiesThis is a fantastic opportunity to join a business that values its engineers, offers strong earning potential and provides clear routes for career progression. Keywords: Refrigeration Engineer, Retail Refrigeration Engineer, Refrigeration Technician, Service Engineer, Commercial Refrigeration, F-Gas Engineer, Field Service Engineer, Refrigeration Maintenance Engineer Refrigeration Engineer - Middlesex Retail Refrigeration Engineer - Engineering Commercial Refrigeration Engineer - Twickenham Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business

Quality Technician - Hounslow - £29,000 - OTE £44,400 - Ref 2021 I am currently recruiting for a Quality Technician to work for a leading Engineering organisation in Hounslow. Paying up to £29,000 - OTE £44,400. The organisation is an industry leading company that is delivering a range world class products into specialist markets. They have a team of highly motivated individuals that are extremely driven and pride themselves on delivering their innovative portfolio of products and engineering expertise to clients across the globe. Due to their continued success, the organisation has the need to appoint a Quality Technician on a permanent basis. In this role as a Quality Technician, you will be responsible for ensuring world class quality standards are maintained through end of line inspections, using both visual inspection and measurement techniques on individual components and finished products. This will accumulate to about 50% of your time. You will also oversee final documentation checks and sign off prior to dispatch. Whilst you won't be creating the documentation you will be responsible for coordinating it all and ensuring it's in the final pack before shipment. This could be internal coordination or externally getting the necessary compliance certificates from suppliers. This will equate to around 30% of your time and the remaining 20% will be made up by managing non-conformity procedures, carrying out root cause analysis (RCAs), goods in inspections and handling customer returns. Essential Requirements: A minimum of 2 years experience as a Quality Technician, Quality Engineer, QC Engineer or similar Worked in a Manufacturing environment Nice to have: Knowledge of Sheet Metal, Fabrication, Welding and/ or CNC machined components This is a rare and exciting opportunity for a Quality Technician to work for an industry leading organisation that are innovating and shaping the future of their industry, continuously pushing the boundaries of technology to enhance their product range. The organisation fully supports career development and therefore opportunities to advance your career will become available. This is an immediate requirement so if you have the required skills and experience, please get in touch immediately with an up-to-date copy of your CV

Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. This is a hands-on leadership role focused on delivering first-class soft services operations across a busy and customer-focused estate environment. The salary on offer for this role is up to £68,000 plus a competitive benefits package. The successful candidate will oversee all soft services provisions including security, cleaning, reception, concierge, and landscaping, working closely with specialist service partners to ensure consistently high standards are achieved across the estate. You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives. Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives. The position will also support events and occupier activities across the estate, requiring excellent communication and stakeholder management skills, alongside the ability to manage multiple priorities within a fast-paced operational environment. A strong focus on service excellence, ESG initiatives, and continuous improvement is essential. Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. Strong leadership, organisational, and communication skills are essential, along with the ability to work proactively and respond effectively to operational challenges. A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well

Reporting to – Head of Mechanical Maintenance Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Various Sites & Head Office Start Date: Immediate SCOPE 1. To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management., 2. East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance., 3. This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works. KNOWLEDGE, COMPETENCY REQUIREMENTS 1. Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E), 2. Experience working within an employer’s integrated management system (D), 3. HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E), 4. Experience with CAFM/CMMS (D), 5. Knowledge of SFG20 maintenance schedules (D), 6. Commercial H&S Awareness Course (D), 7. Full clean driving licence (E) This section provides guidance on competency requirements for the Water Services Manager responsible for delivery and compliance across water systems (water hygiene, closed-loop water quality, pumps, LTHW/LTHH interfaces, domestic and commercial plumbing systems, soil/vent and drainage). Competence should be evidenced through qualifications, relevant experience, and demonstrable ability to plan, supervise, assure and report compliant works. Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580) • Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements., • Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record-keeping., • Can review/quality-check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure., • Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials., • Understands sampling strategy and actions (e.g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls., • Can plan and supervise remedial works (tanks, calorifiers, dead-legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation., • Can lead/participate in internal audits and client audits; produce evidence packs and close out non-conformances., • Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned. Closed-loop water quality (LTHW/LTHH & sealed systems) • Understands closed-loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life., • Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting., • Can interpret water analysis results (e.g., pH, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions., • Can plan and oversee cleaning/flushing activities (power flush, side-stream filtration, chemical clean) including method statements, waste handling and reinstatement testing., • Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk., • Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets). Pumps, booster sets & pressurisation systems • Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls., • Can plan PPM and reactive response: set-point checks, vibration/noise checks, seal/bearing indicators, strainers, non-returns, isolation valves and control panel alarms., • Can coordinate safe isolations (electrical and hydraulic), drain-down/refill, venting and functional testing/commissioning., • Can oversee troubleshooting and ensure evidence-based repairs (fault codes, trend data, flow/pressure checks)., • Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates). Domestic & commercial plumbing systems (hot/cold water) • Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control., • Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards., • Can manage TMV lifecycle: selection/fit-for-purpose, routine testing, fail-safe checks, servicing and documentation., • Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification., • Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross-connections, inadequate insulation) and produce remedial plans and quotations. Soil, vent & drainage systems • Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage., • Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning., • Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans., • Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable). Project / contract management (delivery, commercial & governance) • Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations., • Competent in procurement and subcontractor management: pre-start reviews, competence checks, RAMS review, supervision, and performance management., • Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs., • Understands change control: identifying variations, pricing, client sign-off, and maintaining a clear audit trail., • Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders., • Can produce client-ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs. Leadership, competence assurance & quality • Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escalate technical risk., • Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control., • Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns., • Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans., • Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non-conformances. Health, safety & environmental competence (water-related works) • Can review and implement RAMS and site permits relevant to water works (e.g., isolations, hot works where applicable, working at height, plantrooms, lone working)., • Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements., • Can ensure safe system of work for drain-down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable)., • Can investigate incidents/near misses and implement corrective actions through the IMS. Typical evidence (minimum/desired) Essential evidence: demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication. Typically desired (role dependent): recognised water hygiene/legionella qualification (e.g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed-loop water treatment and pump/pressurisation systems; WRAS knowledge/certification. CPD: maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics. DUTIES Team Leadership & Management • Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services., • Provide technical mentorship, support and operational direction., • Identify recurring issues and implement root‑cause corrective improvements., • Facilitate regular team meetings focusing on performance, compliance and continual improvement., • Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports., • Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation. Technical Support & Problem‑Solving • Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations., • Provide escalation support for complex technical issues, commissioning tasks and diagnostic work., • Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations., • Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission., • Promote technical excellence and hands‑on development within the team. Water Hygiene, L8 Compliance, Auditing & Accreditation • Lead water compliance across all operational sites., • Ensure full compliance with:, • ACOP L8, • HSG274 Parts 1–3, • BS 8580‑1 – Legionella Risk Assessment, • Water Supply (Water Fittings) Regulations, • Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies., • Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete., • Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems., • Maintain readiness for external audits including LCA and client audits., • Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions. Plumbing, Drainage & Pump Operations • Oversee maintenance and remedial works across:, • Hot & cold water plumbing systems, • Drainage networks (internal/external), • Booster sets, pressurisation units and general plumbing pumps, • TMVs, calorifiers, tanks and expansion vessels, • Ensure assets are verified and documented appropriately., • Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement., • Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed. Asset Management & Lifecycle • Maintain accurate asset registers and statutory documentation., • Prepare quotations aligned with client budgets and technical requirements., • Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics. Health & Safety Management • Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works., • Promote a strong safety culture, ensuring PPE compliance and safe working practices., • Deliver toolbox talks, safety briefings and awareness training. Continuous Improvement & Innovation • Identify improvements to maintenance processes, reducing costs and improving performance., • Stay updated on emerging technologies, water treatment methods and regulatory changes., • Encourage innovation within the team and evaluate new products and tools for operational benefit., • Consistently champion the company’s core values across all activities. MEETINGS • Attend and prepare reports for management meetings., • Attend pre‑bid and interim bid meetings to provide technical input., • Attend client meetings, recording all discussions., • Attend handover and tender meetings, ensuring accurate documentation., • Attend post‑contract review meetings and track improvement actions., • Attend appraisal meetings, company staff meetings, H&S meetings and team meetings. See full job description for more information

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare environment? If so, we have an exciting opportunity for you! Our client, a forward-thinking healthcare organisation, is seeking a Clinical Customer Experience Specialist to join their innovative Cus

As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare environment? If so, we have an exciting opportunity for you! Our client, a forward-thinking healthcare organisation, is seeking a Clinical Customer Experience Specialist to join their innovative Cus

Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package. About the job Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package. Are you looking to build an international career in customer experience within a fast-growing digital environment?.

The position requires a Bachelor's degree, fluency in English and French, and experience in customer-facing roles. A leading lighting control company in London is seeking individuals for a customer service role. Responsibilities include delivering exceptional service, resolving customer issues, and

Responsibilities include handling customer interactions across various channels, collaborating with stakeholders to drive customer satisfaction, and applying attention to detail in managing finance applications. A passion for helping customers is essential in this role, alongside strong communicatio

This full-time position involves preparing high-quality food, creating attractive displays, and delivering excellent customer service. Previous catering experience is a plus, but not essential. Chartwells Independent is looking for a Customer Services Assistant to join their team in Greater London.

A leading fashion retail brand in Greater London is looking for enthusiastic sales team members to enhance customer experiences and achieve sales targets.

URBN is seeking a retail employee in Greater London dedicated to creating an unimagined customer experience. The role involves engaging with customers, supporting sales processes, and maintaining visual standards.

You'll prepare high-quality food, craft attractive displays, and ensure exceptional customer service in a fast-paced environment. Experience in catering is a plus, but enthusiasm is vital.

A leading food services provider in the UK is seeking a dedicated Customer Services Assistant to join their dynamic team. In this role, you will prepare high-quality food, create attractive displays, and ensure a positive brand image while delivering exceptional customer service.

The Clinical Customer Experience Specialist is a new role within TympaHealth that is key to enabling the Company to expand and for our customers to grow their ear and hearing health services. As Clinical Customer Experience Specialist you will be responsible for driving adoption which in turn improv

NEXT in the United Kingdom is looking for dedicated team members who can efficiently process stock, maintain cleanliness, and provide exceptional customer service.

We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across eve

Witan Search is looking for a Customer Service professional to join a collaborative team in Greater London. In this role, you will be the go-to contact for customers, ensuring that inquiries, orders, and issues are handled efficiently. A strong customer service background, excellent communication sk

The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks. A recruitment agency is seeking a motivated Customer Service Executive to join their team in Colchester. This role involves acting as the first point of contact for cu

A dynamic remote workplace is seeking a Remote Customer Experience Assistant to support daily operations and client communication. Join the growing team to enhance customer satisfaction and operational efficiency.

A global beauty and wellness platform is seeking a Customer Experience Specialist to join their team. Enthusiasm for customer service and a proactive attitude are essential.

This role is pivotal in delivering high levels of customer satisfaction and embodying the brand ambassador spirit. Responsibilities include ensuring excellent service, managing customer inquiries, building relationships, and maintaining store standards. The ideal candidate will have experience in re

Responsibilities include delivering outstanding customer service, serving as the primary contact for customers, and collaborating with various departments for effective problem resolution. A leading technology company in London seeks a proactive individual for a Customer Service role.

Responsibilities include managing customer complaints, handling data analytics, and maintaining communication with customers. Ideal candidates should possess a diploma in business or marketing and have 1-3 years of relevant experience in CRM or customer service. The Consortium for Clinical Research

As the Senior Specialist, Customer Experience, you will be the first line of escalation and driver of process improvements within the support ecosystem. Artsy’s Customer Experience team sits at the intersection of support, operations, and commerce — responsible for everything from buyer and sell

Yara International is seeking a Laboratory Customer Service Specialist at their Pocklington site in the UK. Candidates should have GCSE standard education, experience in a pressurized office environment, and strong communication skills. This role involves processing orders and responding to customer

A customer-focused tech company in the UK is looking for a Customer Experience Specialist to provide exceptional support and turn issues into opportunities. You will work closely with teams to enhance the customer journey, requiring 2+ years of experience in customer support.

As the Senior Specialist, Customer Experience, you will be the first line of escalation and driver of process improvements within the support ecosystem. This is an individual contributor role suited for someone who thrives at the intersection of hands‑on execution and driving broader improvements

You will utilize store systems and procedures to enhance operational efficiencies, ensuring a welcoming experience for customers. The ideal candidate is energetic, passionate, and has experience in a fast-paced environment. In this role, you will be responsible for delivering customer support excell

The position requires assisting customers and ensuring a seamless shopping experience. Candidates should ideally have experience in customer service and be willing to operate a forklift. Wickes is seeking customer-focused individuals for various roles in Essex, UK.

Customer Experience Specialist (Sales & Service Support). Customer Experience Specialist. Customer Experience Specialists.

In this role, you will provide exceptional customer experiences, build brand loyalty, and personalise solutions for customers at Apple Stores across the UK. Apple is seeking a part-time Specialist in Westminster to join their Retail team.

In this role, you will deliver exceptional customer service and assist customers with their book choices while maintaining a tidy and inviting store environment. The ideal candidate will have a passion for customer experiences, will be a confident communicator, and will thrive in a team setting.

A leading remote support company is seeking a detail-oriented Remote Customer Experience Coordinator to join their virtual support team. Candidates should have excellent communication skills and customer service experience. In this 100% remote role, you will assist clients via email, chat, and phone

Een toonaangevend beauty tech-bedrijf zoekt een Customer Experience Specialist.

A leading retail academy in London is seeking a Specialist for Apple Retail. This seasonal position involves delivering exceptional customer service and building brand loyalty. Responsibilities include educating customers, working collaboratively with team members, and contributing to a diverse and

Tommy Hilfiger is looking for a Sales Associate in Greater London to ensure high levels of customer satisfaction through excellent service. Key responsibilities include authorizing discounts, resolving customer queries, and building professional relationships.

A culinary experiences company is seeking a Customer Happiness Specialist to engage clients and provide top-notch customer service throughout the booking process. Candidates must have strong sales and customer support experience, excellent communication skills, and the ability to manage multiple tas

This role involves enhancing customer experiences, ensuring a speedy checkout, and maintaining stock levels. OurCoop is looking for a Customer Service Assistant in the United Kingdom, primarily for evening and weekend shifts. Ideal candidates should be customer-focused, excellent communicators, and

A prominent retail chain in Greater London is seeking a Customer Service Associate to deliver an exceptional shopping experience. Preferred candidates will have a high school diploma and prior retail experience, along with strong customer service and communication skills. Responsibilities include as

As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover