Customer operations jobs in United Kingdom - Page 5

We’re looking to expand our team at Nancy Spains Shoreditch! Looking for experienced bartenders with lots of personality who can pour a perfect pint and know the craic! Looking for part time and full time staff. Here at Nancys we’re very keen on progression from within. There’s lots of room to move up into management roles. Duties Prepare and serve a variety of alcoholic and non-alcoholic beverages according to established recipes and standards. Maintain cleanliness and organisation of the bar area, including washing glassware and cleaning surfaces. Provide excellent customer service by engaging with customers and taking orders. Collaborate with staff and other team members to ensure smooth operations during busy periods. Handle card, contactless and cash transactions accurately and efficiently, utilising POS systems for billing purposes. Demonstrate effective time management skills to prioritise tasks during peak hours.

Job overview As a commis chef you’re on the first rung of the ladder to becoming a great chef. You will work well in a close-knit team and will be a pro-active individual that is willing to learn and develop their current skills, as well as being dedicated to preparing a high standard of food. Duties and responsibilities Accurately measuring meal ingredients for the Chef de Partie. Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits. Preparing basic salads and sauces as directed by the Chef de Partie. Receiving deliveries and verifying that all ordered items have been delivered and are of good quality. Discarding all expired and spoiled food items stored in the stock rooms, refrigerators, and freezers. Performing basic cleaning duties and ensuring that workstations are properly sanitized. Plating and presenting meal items as per the Chef de Partie’s instructions. Maintaining high standards of hygiene Preparing the ingredients for a more senior chef Stock rotation Operational Requirements To assist with the preparation of the Carvery and to serve the customers as required To adhere to all the requirements under the Food Hygiene Regulations at all times To ensure all maintenance issues are reported according to the Hotel procedures To adhere to all Health and Safety Requirements as required by the Hotel To carry out any reasonable request as per the Senior Chef on duty Customer Relations To ensure product knowledge on Hotel products and services is up to date at all times To respond in a pro-active manner to guest feedback for positive and negative comments Feedback from customers is monitored and analysed to improve service delivery To ensure personal presentation is of the highest standards at all times to project a professional image to customers and Hotel To maintain a consistent approach to customer service at all times in line with the Hotel’s expectations Costs and Efficiency To follow the procedures for minimal wastage throughout the kitchen To maintain the correct procedures for stock control and monitoring according to departmental policy To assist with deliveries into the kitchen as required To actively engage in an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Skills Ability to work in a high pressure, fast paced environment Willingness to follow instruction Relevant training and culinary qualifications A food handler's license. Proven commercial kitchen experience. Sound knowledge of food health and safety regulations. The ability to stand for extended periods. The ability to work under pressure. Excellent organizational skills. Effective communication skills. Benefits · Meals on duty · Staff uniform · Monthly performance-based incentives · Company pension contribution after you passing your probation period · Recommend a friend fee · 20 days holiday plus 8 bank holidays · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally

We are looking for an experienced, ambitious and enthusiastic Supervisor, with high standards and a true passion for great food and people, to join our young and expanding farmily! Supporting the Assistant Manager in running the day-to-day restaurant operations, delivering excellent customer service and a consistent high food quality, the Supervisor will also ensure the front of house team performance and standards. What We Offer: • Salary up to £14.65 (including £1 weekly team bonus)., • Daily food allowance during shifts with unlimited coffee., • 50% discount across all our restaurants when off duty., • Unlimited coffee on shift., • You will never work on your Birthday and be paid for it!, • Healthcare cash plan., • Discount on our Pantry selection like a tahini chocolate spread., • Monthly team socials and annual parties., • Opportunities for development in the company., • Green Commute – Cycle Scheme., • Employee Assistance program (supporting mental health and well-being). Key Responsibilities: • Supervise and lead the Foh team during service, • Monitor cleanliness, presentation and standards of the shop, • Leading the front of house team in delivering an excellent customer service., • Training, coaching and developing the front of house team., • Ensuring the correct Health & Food Safety standards are always followed. What makes a great Farmer? • Previous experience in a supervisor role or a team-leader, • Colourful personality and individuality, being Bold but Humble., • Passion for great food and people., • Caring for your team, driving their progression. At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandannas! Does this sound like you? Apply here! We are looking forward to hearing from you!

Are you tired of sitting behind a desk all day? Do you enjoy meeting new people and working in different locations every day? If so, we have the perfect opportunity for you! We are a small, friendly, family-run business that specializes in expert cleaning and maintenance services. Our team takes pride in providing top-notch services to our clients, ensuring their homes and businesses are spotless and well-maintained. We clean ovens, carpets, windows, and gutters, repair ovens, perform pressure washing, and offer a handyman service. No experience? No problem! We provide comprehensive training to ensure you're fully equipped to deliver excellent service. What We’re Looking For: • A positive attitude and a willingness to learn., • Enjoyment of physical work and being on the move., • Good communication skills and the ability to interact with customers., • Reliability and a strong work ethic., • A driver's licence, • Live in Surrey or South West London Why Join Us? • Starting salary of £25,000, rising to £28,000 after 4 months., • Van supplied, insurance & fuel paid by us, meaning no commuter costs (saving on average £300 per month), • Nest company pension, • Overtime/Saturday work available, but zero pressure to do so., • Be part of a close-knit family run team that values hard work and camaraderie., • Learn a variety of skills in the cleaning and maintenance industry., • Enjoy a role that keeps you active and engaged. We’d love to hear from you!

As a Front of House/Kitchen Assistant at our takeaway shop, you will play a pivotal role in ensuring the smooth operation of both the kitchen and customer service areas. Your dedication to maintaining high-quality food preparation standards and creating a welcoming atmosphere for our customers is essential to our success. Key Responsibilities: Front of House: - Greet customers with a warm and friendly demeanor. - Take orders accurately and efficiently, ensuring special requests are noted. - Maintain a clean and organized front of house area, including dining and service areas. - Assist customers with inquiries, provide menu recommendations, and ensure their satisfaction. - Handle customer payments and transactions with precision. - Uphold excellent customer service standards and address customer concerns professionally. - Collaborate with kitchen staff to ensure timely food preparation and delivery. Kitchen: - Ensure food safety and sanitation standards are met at all times. - Maintain kitchen equipment and utensils in good working condition. - Assist in inventory management and restocking supplies as needed. - Work closely with the kitchen team to coordinate orders efficiently. Qualifications: - Minimum of 3 years of experience in both front of house and kitchen roles. - Demonstrated ability to multitask in a fast-paced environment. - Excellent communication and interpersonal skills. - Strong attention to detail in both food preparation and customer service. - Knowledge of food safety and hygiene practices. - Ability to stand for extended periods and lift moderately heavy objects. - A positive and outgoing personality with a commitment to excellent service. If you are a passionate individual with extensive front of house and kitchen experience, we encourage you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional service and delicious cuisine to our valued customers. Shift starts from weekday 6pm- 2am Payment is paid per week We are a company that do bonus schemes and reward for hard work, and increase pay when we see improvements and determination. Salary: From £12.00 per can increase due to experience

As a Nourisher, you are the heart of the guest experience. You prepare beautiful, custom-made bowls and serve each person with warmth, efficiency, and genuine care. Your presence on the line is more than operational — it’s relational. You make people feel seen, respected, and energized through every interaction. This isn’t just service. It’s nourishment. Key Responsibilities • Assemble made-to-order bowls with precision, speed, and aesthetic care, • Deliver an exceptional guest experience with every interaction — warm, clear, and helpful, • Ensure cleanliness, organization, and smooth flow of the service line, • Educate guests on ingredients, combinations, and health benefits where needed, • Maintain Zaha’s high standards of hygiene, quality, and consistency, • Communicate effectively with the Back (Makers) and fellow Nourishers to ensure flow and freshness, • Embody Zaha’s values — simplicity, service, humility, and excellence

Restaurant Manager, runs the day-to-day operations of a dining establishment. Their duties include managing the staff and operations, providing excellent customer service, ensuring staff are safe and that all food safety procedures are followed according to regulations. Having a keen attention to detail and being able to prioritise tasks are some of the key qualities required for a Restaurant Manager.

My Aqua is a Legionella Control & Water Hygiene Service company that is continuing to expand and reach out to new customers. We are looking for a time served Senior Pump Service Engineer / Pump Services Manager (reporting to the Operations Manager) to join our team. The immediate job consists of completing servicing, diagnostic, installation, and breakdown work on a range of pump stations and submersible pumps. The long-term goal would be to manage a small pump engineer team and to assist with pump associated quotations. The successful Pump Engineer will ideally be based within a reasonable distance of the M25 and will have a strong background experience of maintaining, fault finding and installing a wide range of clean water pumps and ideally drainage pump. Join our team as a Senior Pump Engineer / Pump Services Manager and contribute to meaningful projects that positively impact communities. The majority of the jobs will be located in high-end residential properties in London and the surrounding areas, and the role will typically involve working on servicing and breakdown jobs, and then collective team work for larger-scale jobs and installations and will also be willing to join our callout rota. Occasionally works may be further afield which may require staying away, costs for hotel and meals will be covered by the company. Other responsibilities will include temperature profiling, sampling and reporting on associated tank and pipework in addition to other Legionella Control, Water Hygiene and Treatment Services. Pump Engineer Position Requirements • Proven experience in water pumps, fault finding , service, installation and repair and project management, • Excellent communication skills to effectively collaborate with team members and clients, • Experience working with Lowara, Wilo, Grundfos , DAB, Aquatech, Espa systems - clean water booster set, • Previous experience completing Service/Maintenance work on Booster sets submersible pumps and control panels, • Previous experience on installing new booster sets, • Previous experience in diagnostics, • Booster set experience essential, • Electrically competent (18th Edition qualification desirable), • Confined Space trained, • Basic knowledge in Legionella Control, Water Hygiene and Treatment CSCS card desirable Full UK Driving License essential Happy to commute Applicants must be able to demonstrate the following skills: Basic IT skills (Onsite Job Reporting Required) Good industry knowledge Confident communication skills Good time management Willingness to travel Flexible in areas to work in Experience: • Pump Servicing: minimum 5 years (required), • Pump Engineer Position Remuneration, • Salary £35 to 40k, depending on experience, negotiation for correct candidate., • Company Van, Phone, Tools & fuel card provided, • Monday - Friday. Hours are typically 08.00-17.30 with overtime available, • 28 Day's Holiday paid inc. Bank Holidays

About DG Study World DG Study World is a trusted educational consultancy dedicated to helping students achieve their global study goals. We provide professional guidance, career counseling, and a wide range of services to support students in pursuing higher education abroad. Overview We are looking for a talented and creative Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing and brand-consistent graphics across various platforms to enhance our digital presence, marketing campaigns, and student engagement. Responsibilities ⦁ Design digital and print materials, including brochures, flyers, social media posts, banners, and presentations. ⦁ Collaborate with the marketing and sales teams to develop creative concepts and campaigns. ⦁ Ensure brand consistency across all design outputs. ⦁ Edit and enhance images, infographics, and video graphics where required. ⦁ Keep up to date with the latest design trends and tools. Requirements ⦁ Bachelor’s degree/diploma in Graphic Design, Fine Arts, or related field. ⦁ Proficiency in design software (Adobe Photoshop, Illustrator, InDesign, Canva, etc.). ⦁ Strong portfolio showcasing creative design work. ⦁ Excellent attention to detail, creativity, and time management skills. ⦁ Ability to work independently and collaboratively in a fast-paced environment. Additional Responsibilities for Business Sales Executives ⦁ Identify and approach potential students and parents to promote DG Study World services. ⦁ Build and maintain strong client relationships, ensuring excellent customer service. ⦁ Achieve monthly and quarterly sales targets by converting leads into enrollments. ⦁ Conduct presentations, seminars, and counseling sessions as needed. ⦁ Stay updated on education abroad trends, visa processes, and admission requirements. ⦁ Collaborate with the marketing and design teams to support promotional campaigns. Additional Responsibilities for Business Associate Professionals ⦁ Support the development and execution of business strategies to expand market reach. ⦁ Conduct market research and competitor analysis to identify new opportunities. ⦁ Assist in drafting business proposals, agreements, and partnership documents. ⦁ Coordinate with cross-functional teams to ensure smooth operations. ⦁ Monitor performance metrics and prepare regular reports for management. ⦁ Contribute to client relationship management and retention strategies. What We Offer ⦁ Competitive salary of £33,500 per Year. ⦁ Opportunities for professional growth and career advancement. ⦁ A collaborative and dynamic work environment. ⦁ Access to continuous learning and training resources.

About the job Job Description The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. Managing the rostering for all catering staff (including kitchen staff) Managing time sheets/payroll management Ordering of food and drinks and sundries through Do & Co ordering system. Liaising with the Lounge Manager and Supervisors Liaising with laundry regarding Lounge linen Ordering cleaning supplies Performance management and training of all staff Investigating customer complaints Completing daily audits and maintaining stock control Ensuring food temperature is adhered to as per H &S regulations Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Minimum 3 years’ experience as a Supervisor in hospitality industry Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics. Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints. Effective verbal and written communication skills to interact with staff, management, and guests. Ability to quickly identify issues and develop solutions to enhance operations and guest experiences. Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently. Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards. Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner. Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability. Familiarity with menu offerings, beverage pairings, and food safety regulations. Ability to handle conflicts among staff or with guests diplomatically and effectively. Ability to work collaboratively with other staff members, fostering a positive work environment. Skills in training new staff and providing ongoing development opportunities for team members. Flexibility to adapt to changing situations, guest needs, and operational demands. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £14.00 per hour Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Reception Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

We are seeking a highly organized and proactive Dispatch and Distribution Manager to oversee dispatch operations, fleet distribution, and customer coordination within our towing and recovery company. This role is critical in ensuring efficient job allocation, customer satisfaction, compliance, and safety across all operations.

Barista Supervisor We’re looking for a skilled and reliable Barista Supervisor to join our team. The ideal candidate will be passionate about coffee, have excellent barista skills (including latte art), and be confident in leading by example. Responsibilities: Prepare high-quality coffee and drinks to company standards Demonstrate strong latte art skills Supervise the barista team and ensure smooth day-to-day operations Manage stock levels and place/receive orders in a timely manner Uphold excellent customer service and team standards Maintain cleanliness and organisation behind the bar Requirements: Proven experience as a barista (supervisory experience an advantage) Skilled in espresso preparation and latte art Reliable, punctual, and able to take initiative Strong organisational and stock management skills Positive attitude with the ability to motivate a team We offer: Competitive pay Opportunities for growth and development A supportive team environment

Receptionist - Gymkhana Salary - up to £16 ph Schedule - Full Time Experience - Previous experience as Receptionist within a Michelin star restaurant or Fine dinning Gymkhana are seeking a Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014. As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to." The Position We're looking for an experienced Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Marchants & Co Ltd is a well-established company with a proven track record in the successful completion of a wide variety of projects including data centre, commercial, residential and education sectors. Our success reflects our commitment to our employees and partners, and our dedication to safety, quality, innovation, sustainability, and customer satisfaction. Marchants & Co Ltd specialise in interior fit out (office interiors, Acoustic fabric ceilings and fabric wall linings) mainly for commercial projects - the company is seeking to recruit a Project Manager to lead a projects in Central London, England. Candidates must have solid experience in project management within a similar environment although their current role may be at senior engineer / construction manager level. Experience of large fit out projects including / ceilings / wall pannelling is essential, Typical Project Manager Job Duties: • Managing project budgets to ensure they do not exceed the budgeted amount, • Managing daily operations of construction projects from start to finish, including communicating with subcontractors and vendors about any issues that may arise, • Gather client input and make recommendations on design elements and materials to be used in the project, • Managing the hiring of contractors, subcontractors, architects, and engineers as needed to complete the project on time and within budget, • Ensuring that all building codes and ordinances are followed throughout the construction process, • Estimating costs and managing budgets for projects using computer software such as Excel or Access, • Coordinating with architects and engineers on project design issues and problems, • Managing all aspects of interior fit out construction projects from start to finish, including scheduling and budgeting for materials and labour costs, • Coordinating with clients to address any concerns or issues during project development phase Education & Experience Requirements • 8+ years’ experience in the construction industry with significant experience in a project engineering / construction management / project management role, • Experience of project management on fit out projects, • Bachelor’s degree in construction management, civil engineering, or a related field., • Strong track record in project completion, • Previous demonstrable experience of dealing with design, budget and scheduling issues and managing to a successful outcome Benefits: The role provides attractive career opportunities as well as competitive salary and benefits package. It is necessary that applicants already have authorisation to work in the UK and do not require a work permit. If you are interested in this position, send your CV.

We are looking for a friendly and energetic Waitress & Barista to join our team at the Haberdashery. The ideal candidate should have experience in customer service, be able to prepare various coffee beverages, and ensure a great experience for our customers. Responsibilities: • Greet and serve customers with a welcoming attitude., • Take orders and deliver food and beverages efficiently., • Prepare coffee and other drinks, ensuring quality and presentation., • Maintain cleanliness and organization in the cafe., • Handle payments and operate the cash register., • Assist with restocking supplies and ingredients., • Follow health and safety regulations. Requirements: -LATTE ART essential • Previous experience as a waitress or barista is preferred., • Ability to make different types of coffee (espresso, cappuccino, latte, etc.)., • Strong communication and customer service skills., • Ability to work in a fast-paced environment., • Positive attitude and teamwork skills., • Availability to work flexible hours, including weekends.

Assistant Manager – Opportunities to work in a morden and efficient environment Supports the Salon Manager in daily operations, staff scheduling, and maintaining service quality. Handles customer concerns, assists with inventory, and ensures cleanliness and compliance with health & safety standards.

About Vista View At Vista View, we pride ourselves on delivering safe, professional, and engaging property viewings for our clients. We work with landlords, vendors, and buyers to provide a trusted service that combines efficiency, market knowledge, and great customer care. Our Viewing Agents are at the heart of this — the face of Vista View at every property visit. Role Overview As a Viewing Agent, you will conduct property viewings on behalf of Vista View. You’ll ensure that prospective buyers and tenants are welcomed, guided safely around the property, and given the right information to make informed decisions. You will represent Vista View’s professional standards, safeguard client interests, and provide an exceptional viewing experience. Key Responsibilities • Conduct Property Viewings – Welcome prospective clients, show them around properties, and highlight key features tailored to their needs., • Health & Safety – Complete a pre-viewing safety check of each property, identifying and reporting hazards., • Safeguarding – Remain vigilant to safeguarding concerns and follow Vista View procedures when necessary., • Client Service – Answer basic questions about the property and local area, while ensuring a positive and professional experience., • Professional Standards – Maintain a smart appearance, arrive on time, and always represent Vista View values., • Reporting – Provide feedback to the Vista View team on client reactions, property condition, and any issues identified during the viewing., • Flexibility – Work across different property types, schedules, and client needs with professionalism and adaptability., • Key Collection & Drop-off – Collect property keys from branches, landlords, or vendors, and return them promptly and securely after viewings., • Photography Support – Assist with basic property photography where required, ensuring images are clear, professional, and suitable for marketing. Skills & Attributes • Excellent interpersonal and communication skills, • Reliable, punctual, and professional in appearance and conduct, • Ability to work independently with confidence, • Strong observational skills and attention to detail, • Comfortable using a smartphone for schedules, reporting, and lone-worker safety apps, • Knowledge of property, lettings, or sales (desirable but not essential), • Local area awareness and ability to highlight key amenities Requirements • Must be over 18 with the legal right to work in the UK, • Clean driving licence and access to your own vehicle (preferred), • Smartphone with data for scheduling, communication, and reporting, • Willingness to complete Vista View’s Induction & Safety Training Workbook before starting, • Flexible availability (including some evenings or weekends), • Applicants must hold a valid DBS check issued within the last 12 months, or be willing to obtain one prior to starting the role. Qualifications • Experience in Estate Agents, Residential Real Estate, and Property Management (preferred), • Strong Customer Service and Sales skills, • Excellent communication and interpersonal skills, • Ability to work independently and as part of a team, • Good organisational and time-management abilities, • Knowledge of the Greater London property market is a plus, • Valid driver's license and reliable transportation (preferred) What We Offer • Competitive per-viewing pay structure, • Flexible working — choose assignments that suit your schedule, • Comprehensive training, including safeguarding, diversity, and health & safety, • Ongoing support from the Vista View operations team, • Opportunity to grow within a trusted, client-focused property brand Our Values at Vista View • Safety First – protecting both our agents and our clients, • Respect for All – inclusive, professional service every time, • Excellence in Standards – polished, consistent representation, • Client-Focused Service – putting people at the heart of what we do Locations Available This role is open nationwide, with opportunities across multiple UK cities and their surrounding areas: • North East & Yorkshire → Newcastle (incl. Sunderland), Leeds (incl. Wakefield, Bradford), Sheffield (incl. Rotherham, Barnsley, Doncaster), • North West → Manchester (incl. Bolton, Bury), Liverpool (wider Merseyside area), • Midlands → Birmingham (wider Birmingham area), Leicester (wider Leicestershire), Nottingham (incl. Derby, Mansfield), Coventry (wider Coventry area), • East of England → Cambridge (Cambridgeshire towns), Peterborough (wider Peterborough area), Colchester (wider Colchester area), • South East → Oxford (Oxfordshire towns), Reading (Berkshire towns), Slough (Berkshire towns), Chelmsford (incl. Basildon), Milton Keynes (incl. Northampton), • South & London → London (Greater London), Southampton (incl. Portsmouth)

Duties Identify and pursue new business opportunities, including corporate catering and event-driven food services. Strengthen partnerships with existing delivery platforms and expand the restaurant’s delivery revenue streams. Analyse market trends, competitor activity, and customer feedback to recommend store-specific growth strategies. Negotiate terms and contracts with corporate clients and key suppliers. Oversee the delivery process, ensuring quality standards and service consistency are met. Set sales objectives, track team performance, and ensure achievement of revenue targets. Collaborate with operations, front-of-house, and delivery teams to maintain smooth workflows and brand-standard compliance. Review and monitor client payment terms and account status to safeguard consistent cash flow. Contribute localised content ideas and promotional recommendations aligned with brand guidelines and social media policies. Who we looking for Qualifications Bachelor’s degree or higher. Experience Proven background in restaurant or café management, ideally within fast-casual or Asian cuisine operations. Experience managing teams and driving sales performance. Skills Strong leadership and team management capabilities. Excellent communication, negotiation, and organisational skills. Fluent in English and Mandarin (or Cantonese).

Team Member- Birley Bakery Birley Bakery and The Chocolate Shop are are owned and operated by entrepreneur Robin Birley. They are located in Chelsea Green, London and have a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. We are currently looking for a Team Member to join the Birley Bakery Team. The company benefits our Team Member will receive are: • 28 days holiday per year (including bank holidays), • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical and dental insurance with Bupa, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1000, • Staff Accommodation (subject to availability), • Online retail discounts, • 20% discount at Birley Bakery, • Free English Classes, • Freshly prepared meals whilst on duty The responsibilities of our Team Member are: • To finish, warm up, pack and serve the range of food and beverage offerings of the shop to walk in customers and/or delivered orders., • To work as an effective part of a team to ensure the operational standards as set and expected by the company are achieved and maintained. The Experience & Qualifications required of our Team Member are: • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Strong customer service experience, • To work as an effective part of a team, • Excellent communication skills The working hours: • The shop is open 7 days per week from Monday- Sunday- 6am-8pm, • 9 hour shifts, on a rota basis 5 days out of 7 If you feel you would like to join us as Team Member at Birley Bakery then apply by forwarding your up to date CV to the link below.

Assistant Manager – Popina Restaurant and Eatery Are you passionate about hospitality, brimming with positive energy, and driven to deliver exceptional guest experiences? Popina Restaurant and Eatery is looking for a dynamic Assistant Manager to support our General Manager in overseeing the smooth day-to-day operations of both the floor and kitchen teams. What You’ll Do: • Assist the General Manager in all aspects of daily operations., • Lead, support, and motivate FOH and BOH team members., • Ensure high standards of customer service and operational excellence., • Maintain a hands-on presence on the floor—leading by example during busy shifts., • Help implement service standards, staff training, and team development., • Solve problems with creativity and a customer-first mindset., • Friendly, service-oriented, and confident in handling customer interactions., • A natural leader with strong communication skills., • Positive, proactive, and great at energizing a team., • Flexible and calm under pressure in a fast-paced environment., • Starting pay: £14.50/hour (after 3-month probation)., • Performance-based increase up to £16.00/hour., • A fun, creative, and team-focused environment.

Assistant Manager Wanted – Be Part of Something Big in Kentish Town! Location: Kentish Town, London Venue: Exciting New Gastro Pub Role: Assistant Manager Start Date: ASAP Are you ready to be part of one of the most exciting new openings in North London? We’re on the hunt for an enthusiastic, driven, and hands-on Assistant Manager to help us launch and lead a brand-new gastro pub in the heart of Kentish Town. This isn’t just another pub gig – this is your chance to be part of a flagship venue, with big plans, bold flavours, and a vision to become one of the most talked-about destinations in the city. We're looking for someone who’s hungry for more than just service — someone who wants to build a reputation, lead a team, and put us on the map. Who We Are: We’re a passionate, independent team launching a modern British gastro pub with a twist. Think seasonal menus, craft drinks, community vibes, and events that bring the place to life. We’re building from the ground up – and we want leaders, not followers. Who You Are: A natural leader with assistant management or supervisory experience in hospitality. Comfortable with fast-paced service and high standards — and not afraid to get stuck in. A people-person who can motivate teams, wow guests, and be a key part of the pub’s identity. Organised, reliable, and excited to grow with the venue as we develop our food, drink, and event offering. Ambitious — maybe you see yourself as a future GM, and this is your stepping stone. What You’ll Do: Support the GM with day-to-day operations, staff management, and service standards. Be a key figure on the floor, leading by example and ensuring top-tier customer experience. Get involved in everything from stock and rotas to events and local partnerships. Help shape a vibrant, welcoming culture for staff and guests alike. Why Join Us? Be part of an exciting project and build something from scratch. Work with a passionate team who value creativity, collaboration, and quality. Competitive salary + performance-based bonuses. Real opportunity for career progression in a growing hospitality group. Staff socials, and your name on the door of something special. Ready to roll up your sleeves and make your mark in Kentish Town? Apply now with your CV and a few words about why you’d be a great fit. Let’s build something unforgettable together!

Pay: £13.50 per hour Job description: Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the HOP experience across our two new sites coming VERY SOON!!! Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: HOP Master (Restaurant Supervisor) London (100% Onsite) £13.50 per Hour Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more… Hours: Full Time (up to 45 hours per week) Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food! Where you’ll shine: As a part of the management team, you'll be assisting steer the daily operations and ensuring top-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in check—without ever compromising on quality. Compliance is key, so you’ll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience. About you: • At least 1 year of previous supervisor/management experience, • Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry, • Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience, • Some operational knowledge, including stock management, compliance, and cost control, • Hands-on approach—willing to step in when needed, • Honing the craft of excellent communication skills, with the ability to engage both team members and customers, • A problem-solver who stays cool under pressure and can adapt quickly to challenges, • Competitive hourly rate, • day off on your birthday + 1 extra day for every two years working for HOP, • Structured career ladder for development, • Free food on every shift, • Team events & parties, • Referral scheme, • Flexible pay through wagestream, • 50% discount when you come with family or friends

We are seeking a dedicated and experienced Assistant Restaurant Manager to lead our team and ensure the smooth operation of our central London restaurant. This senior role requires a strong leader who can manage staff, oversee the rota, and maintain high service and cleanliness standards. RESPONSIBILITIES: • Leading and managing the restaurant team, including waitstaff and kitchen staff, • Creating and overseeing staff schedules and rotas, • Ensuring exceptional service standards and enhancing the customer experience, • Handling customer inquiries and resolving any issues promptly and professionally, • Training and developing team members to ensure they have the skills and confidence needed to excel, • Overseeing the preparation and serving of food and drinks, • Maintaining a clean, tidy, and well-organised floor area, • Collaborating with kitchen staff to ensure smooth service and efficient operations, • Managing inventory, ordering supplies, and ensuring compliance with health and safety regulations ABOUT YOU: • Proven experience in a restaurant management role, • Strong leadership and team management skills, • Excellent communication and interpersonal abilities, • Friendly and approachable, • Positive mindset with a problem-solving attitude, • Ability to thrive under pressure and maintain composure, • Genuine passion for delivering an outstanding guest experience WHAT WE OFFER: • Competitive hourly wage + service charge + tips, • Flexible work schedules, • 50% staff discount at all our associated venues, • 20% friends and family discount at all our associated venues ABOUT US: We are a small restaurant group operating from three venues in London. We specialise in Latin American food mostly seafood based! People love us for fresh ceviche and delicious Pisco Sours! Our restaurant is committed to being an equal opportunity employer, welcoming everyone in the community. We celebrate diversity, take pride in our offerings, our work, and being ourselves. If you're excited to join our amazing team, we want to hear from you! Details Salary (based on experience): £35,000-£45,000 Schedule: Full-Time 42-45 hours per week

Key Responsibilities: Clean and prepare apartments for guest check-in/check-out Change bed linens and towels; make beds to a high standard Clean bathrooms, kitchens, bedrooms, and living areas thoroughly Vacuum, mop, dust, and sanitize all surfaces Restock apartment supplies (toiletries, kitchen essentials, tea/coffee, etc.) Report any maintenance issues or damages to management promptly Ensure all cleaning equipment is used and stored safely Adhere to company health, safety, and hygiene standards Maintain a professional and friendly demeanor when interacting with guests or other staff Ensure all cutlery, kitchen utensils, kitchen appliances are cleaned and working. Take photos for documentation and follow the companies standard operating procedures. Do the final checks before the property is ready for guest. Prepare laundry for future stays ensure it is good quality Weekly deeper cleans. Fix minor hiccups during tight changeovers (e.g., stains, missing items, quick repairs) Communicate with the laundry company and additional cleaners when needed. Ensure all keys, access codes, and security systems are working for guest. Ability to use initiative and be creative. Some additional responsibilities by be added through training Company Benefits Competitive pay based on experience and performance/ end of year bonus Flexible working hours (where possible) Opportunities for growth as the business expands Training and support to help you meet 5-star standards Independence and trust, you’ll have real responsibility A supportive team environment – we’ve got your back Staff discounts for friends & family stays (subject to availability) 25 days Paid Holidays Recognition and bonuses for exceptional work (performance-based) Qualifications Proven experience as a housekeeper or in a similar role Excellent customer service skills Good communication skills and ability to work as part of a team Attention to detail and ability to follow instructions. Basic English (spoken & written) Right to work in the UK (No student visa can be accepted for the self employed role) Smartphone with internet access Weekend availability Occasions

Hi, I’m Rotsen co-founder of El Pollote. After years of building this place with my partner Katherine, we’ve reached a point where we need someone to step in and lead the day-to-day operations so we can focus on the bigger picture. This isn’t just a job post. It’s us being real: we’ve built something we care deeply about, but we can’t do it alone anymore so we’re looking for an experienced, driven and hands-on General Manager to take charge of our Carnaby Street location and help lead El Pollote into its next chapter. About El Pollote El Pollote is a bold and unapologetic celebration of Latino flavour and street energy, served through award-winning food, vibrant cocktails and a team that brings the vibe every day. We're not a typical fried chicken joint, we're something different, something louder, something that lives and breathes passion and pride. We're proud to be independent, immigrant-built, and flavour-first. Our food is made from scratch, our culture is rooted in Latin America and our energy comes from the streets we grew up in. What You’ll Do -⁠ ⁠Take full responsibility for day-to-day operations at our Carnaby Street restaurant. -⁠ ⁠Lead and develop our front and back-of-house teams with confidence, fairness and energy. -⁠ ⁠Manage stock, rotas, cost control and systems with precision. -⁠ ⁠Maintain high standards of hospitality, hygiene and overall customer experience. -⁠ ⁠Support recruitment, training and onboarding of new team members. -⁠ ⁠Report directly to ownership and work closely to shape the future of the business. -⁠ ⁠Help us evolve while protecting the core values that made El Pollote what it is. What We’re Looking For -⁠ ⁠Proven experience as a General Manager in a busy, high-pressure restaurant. -⁠ ⁠Strong leadership and communication skills, you lead by example! -⁠ ⁠A head for numbers and systems and a heart for people. -⁠ ⁠Someone comfortable taking ownership, not just following orders. -⁠ ⁠Passion for hospitality, Latino culture, and creating great experiences. -⁠ ⁠Fluent in English and Spanish(required for team communication). What We’re Offering -⁠ ⁠Salary: £40,000 – £45,000, depending on experience. -⁠ ⁠Performance bonus structure tied to revenue, staff retention and guest experience. -⁠ ⁠Full creative involvement in the future of the brand. -⁠ ⁠Staff meals, discounts and a role you can genuinely make your own. -⁠ ⁠A workplace where your voice matters and where we work hard but never fake it. INTERVIEWS If this sounds like a challenge you’re ready for, or you know someone who fits the bill, then please get in touch to arrange an interview.

We’re Hiring: Full-Time Bar Manager for an Exciting New Pub Opening! Location: Kentish Town Start Date: ASAP (but we’ll wait for the right person!) Are you ready to lead the bar at the best new pub in town? We're opening a brand-new, independently-owned pub in the heart of London, and we’re on the hunt for a passionate, experienced, and hands-on Bar Manager to help bring our vision to life. You’ll be a key part of shaping something special from the ground up. What You'll Do: -Lead day-to-day bar operations with energy, style, and a smile -Build and manage a high-performing front-of-house team -Help create an outstanding drinks menu (think local craft, seasonal cocktails, and quality classics) -Maintain stock, manage ordering, and keep costs under control -Ensure exceptional customer experiences – every time -Uphold licensing, health & safety, and hygiene standards What We’re Looking For: -Previous bar or hospitality management experience (ideally 2+ years) -A natural leader who thrives in a fast-paced environment -Strong organisational and people management skills -Passion for drinks, customer service, and building a great pub culture -A creative streak – we welcome fresh ideas and initiative! What You’ll Get: -Competitive full-time salary + performance-based bonuses -Creative freedom to help shape the bar’s identity and offer -A fun, supportive, and ambitious team to work with -Opportunities to grow with the business -Staff perks, socials, and more Sound Like You? We’d love to hear from you. Send your CV and a brief note about why you’re a great fit! Let’s build something brilliant together!

Job Title: Restaurant Manager (New Opening) Location: Lauretta’s Pizzeria, 93 Columbia Road, E2 7RG Type: Full-Time (45 Hours per week) Pay: £18-19 Inc tronc Depending on experience Start Date: 25th June Reports to: Owners Job Summary: We are opening an exciting new restaurant and are looking for an experienced and hands-on Restaurant Manager to lead the setup and day-to-day running of the business. This is a unique opportunity to play a pivotal role in building a restaurant from the ground up — shaping the team, operations, and service culture from the very beginning. The ideal candidate will be organized, proactive, and confident managing all aspects of a food and beverage operation. Strong knowledge of ordering, stock control, and rota planning is essential, and barista skills are a big plus — we’d love someone who can train and lead the team on coffee service. Key Responsibilities: Pre-Opening: ⁠ ⁠Assist with setup of operational procedures, supplier sourcing, and opening plans ⁠ ⁠Help recruit, train, and onboard the opening team ⁠ Operations Management: ⁠ ⁠Oversee smooth day-to-day running of the front of house and kitchen ⁠ ⁠Ensure compliance with health, safety, food hygiene, and licensing laws ⁠ ⁠Manage stock levels, place orders, and handle deliveries and inventory checks ⁠ ⁠Write and manage staff rotas to ensure efficient and cost-effective coverage Customer Service: ⁠ ⁠Create a warm, welcoming atmosphere for guests from day one ⁠ ⁠Lead by example on the floor, maintaining high service standards ⁠ ⁠Resolve customer issues quickly and professionally Team Leadership: ⁠ ⁠Train, motivate, and supervise front-of-house staff ⁠Conduct regular performance check-ins and help staff grow in their roles Financial Management: ⁠ ⁠Track and manage budgets, margins, and sales targets ⁠ ⁠Monitor and control labour, food, and beverage costs ⁠ ⁠Prepare reports and suggest improvements to boost profitability Requirements: ⁠ ⁠Experience as a Restaurant Manager or Supervisor (ideally in a new opening) ⁠ ⁠Strong knowledge of ordering systems, stock-taking, and rota creation ⁠ ⁠Excellent leadership, organization, and communication skills ⁠ ⁠Confidence training and leading a team from the start Well rounded knowledge of wine and bar service ⁠ ⁠Flexibility to work evenings, weekends, and holidays as needed ⁠ ⁠Familiarity with EPOS and scheduling systems Preferred: ⁠ ⁠Experience with opening a restaurant or café ⁠ ⁠Food hygiene or health & safety certification ⁠ ⁠Passion for hospitality and team development This is a fantastic opportunity to shape something from scratch and be a key part of a new concept’s success. If you’re a hands-on leader with strong systems knowledge and a love for great pizza, service, and coffee — we’d love to hear from you.

Role Overview Josh Hair and Beauty is seeking a talented, reliable, and versatile General Hairstylist to join our creative team on a commission-based agreement. This stylist should be confident in working independently across a range of services and have excellent customer service and technical skills. You will operate under a commission structure and work closely with our team to deliver an exceptional client experience in line with the brand’s standards of excellence. Key Responsibilities Hair Services Provide a full range of salon services including (but not limited to): • Silk presses, • Blow dries, • Haircuts (trims, shaping, precision cuts), • Colouring (tints, highlights, custom colour), • Texture releases, • Relaxers, • Treatments and conditioning, • Wig installs and maintenance (optional, depending on skillset), • Provide consultations and recommend suitable services and treatments, • Maintain accurate service timing and manage your daily schedule efficiently, • Follow proper sanitation and hygiene protocols before and after every service Client Experience • Welcome clients warmly and provide a high-quality, relaxing salon experience, • Ensure clients are signed in on Salon IQ (training provided if needed), • Offer aftercare advice and suggest retail products or packages, • Maintain a clean and organised workspace at all times Administrative & Booking • Manage your own appointments via Salon IQ (or with front desk assistance), • Confirm bookings and respond promptly to any client reschedules, • Keep track of your earnings (commission-based) Team Contribution • Attend monthly reviews with management for performance, feedback, and goal setting, • Support a collaborative and professional team environment, • Provide occasional input on promotions, packages, or service ideas Expectations • Punctuality and professionalism are non-negotiable, • Maintain a high level of client care, presentation, and brand alignment, • Be proactive in resolving client concerns and upholding salon reputation, • Take full ownership of your services, cleanliness, and time management, • Comply with all relevant health and safety regulations and salon guidelines Required Skills & Qualities • Minimum 2 years of hands-on salon experience, • Strong skillset in both natural and chemically treated hair, • Confident in cutting, colouring, and heat styling, • Excellent interpersonal and communication skills, • Ability to manage your own client base and contribute to team efforts, • A positive, professional, and client-first attitude

PART TIME OFFER TO FULL TIME As a barista on our family run speciality coffee shop, you are not just preparing drinks. You are the face of our business, the start of someone's day. We are looking for someone who brings warmth, personality and professionalism to every shift and who takes pride in both craft and community. WHAT WE ARE LOOKING FOR IN YOU -A naturally friendly, warm and talkative personality -strong communication skills and emotional intelligence -willingness to learn about speciality coffee and refine your skills -pervious cafe or hospitality experience is a plus but we are happy to train the right person -a love for talking to people, good food & coffee and creating great vibes CUSTOMER SERVICE -you are friendly, confident and naturally welcoming ,greet every customer with a warm smile and friendly energy. When you say hello make costumers feel seen and heard. -you enjoy conversation and create a space where regulars return because of the way you made them feel -you understand how to balance fast service with real connection -build genuine rapport with regulars and new visitors alike. -engage in light, welcoming conversations to create a relaxed environment. -handle customer feedback professionally and with empathy . -remember customer names and favourite/regular orders when possible. -take orders confidently and handle payments accurately COFFEE PREPARTION & BEVERAGES Knowing how to prepare espresso based drinks to speciality standards (calibrating grind, dial in, tamping, extraction, milk steaming) Know your beans: origin, tasting notes and roast level Maintain grinder calibration and espressso machine cleanliness throughtout the day. UPSELLING & PRODUCT KNOWNLEDGE - UNDERSTANDING THE CUSTOMERS MOOD & INTENT Listen carefully to cues: Are they in a rush, chatty, curious or hungry ? Recommended add ons such as non dairy milks, extra shots, syrups or food pairings Proactively recommend pastries, retail coffee or drink upgrades based on customer prefence. Learn flavour profiles, bean origins and seasonal items and confidently describe them. Encourage costumers to try new things through tasting or limited free offers DAILY SHOP OPERATIONS -Open and close the shop efficiently, folling prep and cleaning checklists. -Keep the cafe tidy, well stocked and looking beautiful -Keep customer seating and service tidy, safe & welcoming. -Restock coffee beans, milk, condiments and other supplies as needed. -Maintain hygienic practices at all times (including personal hygiene and food safety) -You consistently maintain a clean and organised workstation, whether you are behind the machine, at the counter or handling dishes -You understand and follow hygiene practices (washing hands, sanitising surfaces, prper food handling) without needing to be reminded -You alwasy leave the coffee machine and bar tidy at the end of the shift, and you jump in to clean up even when its not "your mess" • You treat the cafe like your home, from polishing glassware to folding cloths properly., • TEAM & CULTURE, • -Work closely with other staff (including family) to support each other throughout shifts, • -Communicate openly about stock needs, customer feedback or team tasks, • -Contribute to a positive, respectful environment, bring energy and humour to the team., • -Be flexible and jump in to help wherever needed (kitchen, floor, dishwashing, restocking), • -Can stay cool under pressure, know hoe to move quickly without sacrificing quality or cleanliness., • -You are reliable and you show up on time. You are ready to work and your team knows they can count on you, • Looking forward to hearing from you,, • Anna & Team!

About RIV Worldwide RIV Worldwide Ltd is a UK-headquartered international freight forwarding company with operations in India, Canada, and the United States. We provide customised air and ocean freight solutions, working in partnership with major airlines, carriers, and global clients. With our expanding international operations, we are seeking a Business Development Executive to strengthen client relationships, win new business, and contribute to revenue growth. Role Purpose The Business Development Executive will be responsible for identifying and securing new business opportunities in freight forwarding, maintaining strong client relationships, and supporting revenue growth across RIV’s international markets. The role requires generating sales leads, preparing quotations, negotiating rates, and ensuring successful handover of new accounts to operations. Key Responsibilities ● Identify and pursue new business opportunities in air and ocean freight forwarding. ● Build and maintain long-term relationships with clients to ensure repeat business and account growth. ● Prepare quotations, pricing proposals, and service presentations in line with company guidelines. ● Negotiate rates and service agreements with clients, balancing profitability and competitiveness. ● Maintain a structured sales pipeline and provide accurate forecasts and activity reports to management. ● Collaborate with operations and customer service teams to ensure smooth implementation of client accounts. ● Conduct market research to monitor competitor activity, industry trends, and customer requirements. ● Achieve agreed sales targets and contribute to the company’s overall growth objectives. Qualifications & Experience ● Degree in Business, Marketing, Sales, or related field (advantage). ● Proven experience in B2B sales (experience in logistics, freight forwarding, or transport is desirable). ● Strong communication, negotiation, and interpersonal skills. ● Ability to prepare professional sales proposals and present to clients. ● Organised and target-driven, with the ability to manage multiple opportunities simultaneously. ● Proficiency in MS Office; familiarity with CRM systems is an advantage. Why Join RIV Worldwide ● Opportunity to grow the sales function in a dynamic international freight forwarder. ● Exposure to global operations across the UK, India, Canada, and the US. ● Competitive base salary with performance-based incentives. ● Hybrid working arrangement with flexibility. ● Collaborative team environment where your contribution directly impacts company growth.

Restaurant Supervisor needed for a Middle Eastern restaurant in central London Who are you?, Someone with a nice personality, down to earth, a deep passion for customer service and an eye for detail. A quick learner, a team player and someone with a big desire to grow. The position will grow into an Assistant Manager position after probation if things go well You will be closely working with the owner (a nice person who really looks after his staff) The restaurant operates 7 days a week from 11am to 11pm Theres is some flexibility in terms of hours but you will be expected to work at least 45 hours a week with a mixture of openings and closings Starting pay is up to £36000 Sponsorship visa is not available

Field Care Supervisor will require working in the field and the office • Company car can be provided, • Working hours will be flexible., • Training will be provided Job Description: • To undertake assessments for new packages, • Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management (Re-assessments at 6-monthly intervals for double-handed service users, and annually, or as required, for all other service users), • Report any changes in a Service User to the Care Coordinating Team., • Monitor all Service Users for customer satisfaction., • Ensure the accuracy and completeness of all documentation held in Service Users' homes., • Ensure that all written reports and administration is up to date and signed off by Operations Management Team., • Liaise closely with the Senior Care – Coordinator/Operations Management Team and report back regularly on activity in the field., • To attend service user reviews as required by the Local Authority., • To record on the system the outcomes of all such reviews., • To carry out spot visits to Service users’ homes whilst Care Workers are in attendance when required., • Responding to complaints and queries from service users.

Manage day-to-day operations, including kitchen and customer-facing operations Recruit, train, supervise, and evaluate team members to ensure excellent performance and motivation. Oversee food preparation and service quality, ensuring all menu items meet company standards. Monitor health, safety, hygiene, and food safety compliance. Plan staff rotas and manage shift scheduling based on peak business hours. Handle inventory control, place supplier orders, and reduce waste through proper stock management. Address customer complaints and feedback promptly to maintain satisfaction and repeat business. Implement operational improvements and report on store performance, staff productivity, and support business expansion.

Job Description: We are looking for a highly organized and proactive Administrative Assistant to manage and streamline our office operations. The ideal candidate will possess excellent administrative skills, attention to detail, and the ability to handle multiple tasks efficiently. This role is essential in ensuring the smooth functioning of our daily operations, supporting various departments, and contributing to our overall success. Key Responsibilities: Office Administration: Manage daily office operations, including scheduling meetings, handling correspondence, and maintaining office supplies. Coordinate appointments, travel arrangements, and logistics for the team. Organize and maintain physical and digital files, ensuring all records are accurate and up-to-date. Prepare and distribute internal communications, memos, and reports as needed. Assist in onboarding new employees by preparing necessary documentation and facilitating orientation. Customer Support: Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Assist in managing customer orders, returns, and exchanges to ensure a positive shopping experience. Collaborate with the customer service team to resolve any issues or concerns effectively. Data Management: Maintain and update databases, ensuring data integrity and confidentiality. Generate and analyze reports to support business decisions and identify areas for improvement. Utilize Microsoft Excel to create spreadsheets, track inventory, and manage sales data with precision. General Administrative Tasks: Handle incoming and outgoing mail, packages, and deliveries. Assist in organizing company events, meetings, and team-building activities. Perform general clerical duties such as photocopying, scanning, and filing documents. Benefits: Competitive salary and performance-based incentives. Flexible working hours and remote work opportunities. Employee discounts on our exclusive fragrance products.

Key Responsibilities: Design and execute purchasing strategies for premium fashion and lifestyle products, ensuring alignment with overall business goals. Knowledge of Mandarin is advantageous for effective engagement with East Asian clients and suppliers. Identify, source, and secure popular luxury items from the UK market, coordinating both online and offline purchasing channels while nurturing relationships with key vendors. Establish long-term supplier partnerships, lead negotiations on pricing and terms, and manage performance reviews to ensure service quality and reliability. Conduct ongoing market intelligence and product assessments, preparing analytical reports on items, trends, and pricing to inform strategic procurement choices. Take responsibility for procurement budgets, implement cost-efficiency measures, and ensure compliance with internal policies and external trade regulations. Supervise purchasing documentation, from order processing to receipt and inventory tracking, ensuring accuracy and regulatory compliance. Monitor industry developments, attend seasonal brand events, outlet sales, and private shopping opportunities to capture early access to in-demand products. Share product knowledge and brand insights with colleagues and clients, assisting in strategic decision-making and enhancing customer experience. Work closely with cross-functional teams to support smooth operations and client service. Provide seamless communication with Mandarin-speaking stakeholders to ensure accurate product selection and timely fulfilment. Represent the Company with professionalism, upholding its reputation within the luxury goods sector. Qualifications, Experience & Skills: Bilingual proficiency in Mandarin and English, with excellent intercultural communication skills. Strong organisational skills with a meticulous approach to documentation and workflow management. Passion for luxury fashion, with awareness of current trends, product lines, and brand heritage. Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with Adobe software is a plus. Self-driven, dependable, and capable of independent work in a high-pressure environment. Willingness to travel within the UK for store visits, outlet sourcing, and brand events. 1–2 years of experience in luxury retail, buying, or operational roles. Exposure to product sourcing, fashion-related marketing, or creative industries is an asset. Experience in areas such as visual merchandising, brand presentation, or showroom planning is beneficial. Degree in Fashion, Business, or a related field. Previous experience in luxury retail is a significant advantage.

Benefits and Pay 0.48% minimum guaranteed pay rise per year £100 bonus per new job sourced Company van provided Uniform provided £5 lunch money offered per day £63.75 per hour before tax £408.00 per 8 hour day after tax £2,040.00 per 40 hour week after tax £8,160.00 per 160 hour month after tax £97,920.00 per 1,920 hour year after tax About Us We are a well established gardening company, expanding to hard landscaping projects based in Coulsdon; working in its surrounding areas. We specialise in domestic and commercial landscaping services. Our work includes garden design, turfing, paving, resin bound, planting and general grounds maintenance. Due to growing demand, we are looking for a skilled and enthusiastic Landscaping Team Leader to join our friendly team. Responsibilities Initial Consultation & Site Survey: Visit clients with your manager to assess the site, discuss their needs and measure the area. You Discuss: Driveway type (block paving, tarmac, (resin), gravel, etc.), layout, drainage, edging and any special features with client/ manager.You’ll assist your manager to write a quote, plan and draw a design with ai tools. Site Preparation & Excavation: Most excavation will be done with a digger and collected by a grab lorry. (In most instances) Sub-Base Installation Edging & Kerbing Surface Installation Finishing Touches & Clean-Up: Final checks for level, drainage and finish. Clean-up of debris, leftover materials and tools. Optional extras if applicable: bollards, sealants and (planting). Provide excellent customer service by addressing client inquiries regarding landscape care. Qualifications Proven experience and relevant qualifications in landscape maintenance is necessary. Strong mechanical knowledge with the ability to operate various landscaping equipment safely. Familiarity with hand tools, power tools, and machinery used in landscaping tasks. Knowledge of horticulture principles and practices is not necessary but desired. Ability to work outdoors in varying weather conditions while maintaining a positive attitude. Strong attention to detail and commitment to delivering high-quality workmanship. Excellent communication skills for effective collaboration with team members and clients. If you are enthusiastic about transforming outdoor spaces and have the necessary skills to thrive as a Landscaping Team Leader, we encourage you to apply. Join us in creating beautiful landscapes that enhance our community!

Assistant to the Production and Operations Director, working on all aspects of ecommerce including: • fulfilling orders, • dealing with dispatch, • website maintenance and updating, • stock checking and ordering, • dealing with customers (on line and in workshop/shop), • wholesale order fulfilment, • liaising with suppliers, • general office work

Join us at the start of something exciting! Monty’s has opened its first store, and we are looking to add a team member to our team of stars. We offer a wide variety of freshly made salads and sandwiches to our customers. Our shop is conveniently located behind the Tate Modern gallery (SE1, London), with Blackfriars being the closest tube/train station. London Bridge Station is also within walking distance. At Monty’s, we are seeking friendly, smiley, hardworking “team players”. Your Responsibilities: • All day-to-day operational tasks, including but not limited to:, • Delivering exceptional customer service, • Assembling the dishes ordered by the customers, • Food preparation, • Helping with all cleaning tasks If you are: • Curious, • Passionate about hospitality and creating unforgettable customer experiences, • Smiley & Friendly, • Always looking to excel in everything you do We Will Offer: • Wage with hourly pay rate of £13.00, • 4 weeks of paid holiday, • Free staff food during shifts, • Carrier development If you're excited to be part of something new, we would love to hear from you!

Crunch is looking for a friendly and organised Cashier to join our front-of-house team at our new site in Soho. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. We're looking for someone who is very detail-oriented, enjoys engaging with customers, and takes pride in maintaining a clean and welcoming front-of-house space. Key Responsibilities: • Deliver outstanding customer service: Greet customers with a smile, take orders efficiently, and ensure a friendly and professional experience from start to finish., • Operate the till system accurately: Handle transactions, issue receipts, and manage order entries with speed and accuracy., • Pack delivery orders correctly: Prepare Deliveroo, Uber Eats, and other delivery orders with attention to detail, ensuring all items are included and packaged securely and according to company policy., • Maintain cleanliness and organisation of front-of-house: Keep counters, customer areas, and the till station clean and tidy throughout the shift., • Assist with stock for front-of-house items: Monitor takeaway packaging, napkins, and other essentials, restocking as necessary., • Communicate effectively with the kitchen team: Ensure smooth order flow and timely delivery of online orders., • Follow opening and closing procedures: Set up and close down the till area and front-of-house space according to company standards. What We Offer: • How many hours do you need? We work around you!, • Flexible working hours, • Uniform provided, • Referral bonus of £300 for recommending new team members, • Fully structured and paid training provided, • Free meals while you’re on shift!, • Opportunity to grow within the company – we’re opening new sites soon! Requirements: • Previous experience in a customer-facing role (preferred), • Great communication and interpersonal skills, • Attention to detail, especially when packing orders, • Comfortable working with tills and handling transactions, • Positive and proactive attitude, • Able to stay calm under pressure and multitask efficiently, • Basic understanding of food hygiene and safety practices We are looking forward to hearing from you 🥪🤟🏼

About UBX UBX Training is a fast-growing fitness business co-founded by four-time world boxing champion, Danny Green, alongside Australian fitness and tech entrepreneur, Tim West. We first opened in Australia in 2016 and have since expanded rapidly, enjoying five years of continuous growth, with 100 clubs now open across Australia, New Zealand, Japan and Singapore. We launched in the UK in 2022! At UBX, we deliver a sense of community, camaraderie and belonging, the most attractive aspects of sports, and combine these elements with convenience, accessibility, expert support, and intelligent programming. We have identified the reasons that motivate an individual to take control of their fitness and the barriers that may stop them, to create an environment where results are an additional benefit to the pure enjoyment of the workout. UBX’s unique boxing and strength training is non-contact and focuses on a mixture of bag work, padwork and strength training across a 12-round workout. In every workout, our members get 1 on 1 support from a UBX coach who advises on form and technique and ensures that the experience can work for people of all ages, backgrounds, and fitness levels. We deliver the most convenient, enjoyable, and effective workout to our members as well as a rewarding and enjoyable business for franchisees. Primary Purpose ● A key member of the team and accountable to the Owner, the Club Manager will have responsibility for the performance of the UBX club. ● As the lead for the sales function, you will be responsible for executing lead generation/marketing plan to increase membership sales. ● As Club Manager, you are accountable for ensuring all duties are delivered through project management, inter-personal skills, communication skills, administration, problem solving and process management. Key Accountabilities ● Maintain and grow the total membership base and oversee all aspects of the membership sales process. ● Drive financial plans and increase gross margins of the business through optimal programming and capacity utilisation. Responsibilities and Duties General ● Create, properly manage and exceed, all Sales and Operational budgets. ● Develop a gym culture where excellence and member appreciation are the focus and results are achieved. ● Build and develop relationships with key stakeholders, particularly the Owner, UBX Head Office team and the club team. ● Maintain gym facilities, top-notch cleanliness, appearance and organisation of the club and inventory. ● Maintain a strong working knowledge of our training programs by participating in at least two UBX training sessions per week. Customer Acquisition ● Create annual marketing plan for social media, digital/print marketing, and community events ● Carry out sales campaigns to increase membership via lead generation, brand promotion, social media networks and out-reach activities. ● Ensure a consistent sales effort is always maintained by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations. ● Provide club tours & convert leads to members. ● Make sales calls to prospects. ● Drive member referral scheme. Customer Retention ● Onboarding new members and helping them through our joining process. ● Offering first class customer service to current members. Social Media ● To manage social media pages and update with real-time content. ● To respond to any comments on all platforms. Reporting ● Analyse success of our business performance - both in terms of year-on-year performance and vs budgets and re-forecasts – providing insight, commentary, and action plans to address performance variances. ● To continually benchmark our activity vs. our competitive set (and the wider market) and feedback to the business. ● Daily management of invoicing and tracking of all budgets. Team Management ● Recruit, hire, train and deliver the onboarding program for all staff. ● Providing leadership and direction to the team at your UBX club. General Administration & Office Duties: ● To assist with answering the phones and take messages when require. ● Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls. ● Participate in technical and personal development activities.

Aetherbloom is a UK-based outsourcing company that connects businesses with highly skilled, ethically sourced talent in South Africa. We're looking for a highly motivated and results-driven Sales & Business Development Partner to join our team. This is a commission-only role, ideal for an entrepreneurial professional who thrives on building relationships and closing deals. As a key member of our team, you'll be responsible for generating leads and securing new clients for our suite of ethical, data-driven outsourcing solutions. What You'll Do: • Generate Leads: Identify and research potential UK businesses that could benefit from our services, focusing on areas like customer support, business process management, and virtual administration., • Build Relationships: Initiate contact with key decision-makers through a combination of cold outreach (calls, emails) and professional networking., • Educate and Consult: Understand a prospect's pain points and demonstrate how Aetherbloom's ethical and high-quality solutions can help them save money, increase efficiency, and scale their operations., • Close Deals: Guide potential clients through the sales cycle, from initial conversation to a signed contract, ensuring a smooth and positive experience. Who You Are: • A self-starter with a strong entrepreneurial spirit., • Someone with a proven track record of generating leads and closing deals, preferably in a B2B environment., • An exceptional communicator with strong listening skills and the ability to articulate complex solutions clearly., • Motivated by uncapped earning potential and the satisfaction of building a business from the ground up., • Passionate about ethical business practices and making a positive impact., • This role is ideal for someone looking to earn additional income with a part-time commitment, or for a dedicated professional prepared to work hard for unlimited earning potential. Why Join Aetherbloom? This is a chance to be a foundational part of a company dedicated to not only delivering high-quality service to UK businesses but also to creating meaningful employment opportunities in South Africa. You'll have the flexibility to work on your own terms while being supported by a team that values integrity, excellence, and empowerment.

BRASSERIA NOTTING HILL – Your Neighbours for Breakfast, Lunch & Dinner We’re excited to offer an opportunity to join Brasseria Family, our independent, family-run Italian restaurants located in two of London’s most iconic neighbourhoodss. Known for our warm hospitality, exceptional service, and delicious Italian food, we take pride in doing things properly. Our team is at the heart of everything we do, and we genuinely value and support those who work with us. We’re currently looking for experienced and enthusiastic waiters to join our front-of-house team. As the face of Brasseria Family, you’ll play a vital role in creating welcoming, memorable dining experiences for every guest. What You’ll Do · Deliver attentive, knowledgeable, and friendly service · Be a positive, respectful, and reliable team player · Follow all cash handling and operational procedures · Learn and maintain detailed knowledge of our menu · Set and clear tables with precision and care · Ensure a clean, safe, and guest-ready dining environment at all times · Communicate menu specials, allergens, and changes confidently · Check in with guests promptly and professionally What We’re Looking For · A love for hospitality and working with people · Flexibility, dedication, and a strong work ethic · A proactive attitude and willingness to go the extra mile · A good communicator who thrives in a fast-paced team environment · Someone who values honesty, reliability, and attention to detail Our Mission & Values "We want everyone — guests and team alike — to feel better when they leave than when they arrived." · Customers: We treat our guests like friends of the family · People: Our people are Brasseria Family — we work as one · Profit: We believe small details lead to meaningful results What We Offer · Free meals on shift · Competitive salary · Full-time role · 28 days paid holiday · Supportive, family-style work environment · Immediate start available Ready to Join? Send your CV today. We look forward to welcoming you to the Brasseria Family.

About Us UC TRADE LIMITED is a dynamic cross-border trading and purchasing company specializing in sourcing and delivering high-quality products to customers around the world. We work closely with international suppliers and individual clients, offering tailored procurement and logistics solutions with a focus on trust, efficiency, and growth. Job Duties: • Develop and implement commercial strategies to drive company growth and market expansion., • Communicate effectively in both English and Chinese with clients, suppliers, and partners., • Manage supplier relationships, including price negotiation, contract management, and quality assurance., • Identify new business opportunities and build partnerships with distributors and brands., • Monitor sales performance, market trends, and competitor activities to support decision-making., • Lead and coordinate cross-border purchasing, logistics, and order fulfillment processes., • Collaborate with the marketing and operations teams to optimize customer experience and profitability., • Prepare business reports, forecasts, and performance analyses for senior management. Who We’re Looking For: • Bachelor’s degree or above in Business, Marketing, or related field., • Minimum 3–5 years of experience in commercial management., • Proven experience in cross-border purchasing or trading company preferred., • Strong proficiency in Chinese (Mandarin) -both written and spoken., • Strong negotiation, communication, and analytical skills., • Excellent understanding of supply chain, import/export operations, and cost control., • Proficient in English and Mandarin (both written and spoken); Cantonese is a plus., • Detail-oriented, proactive, and able to manage multiple projects simultaneously., • Strong leadership and problem-solving abilities in a fast-paced environment., • Familiarity with digital tools (Excel, ERP systems, and online marketplaces).

Do you have passion for hospitality and exceptional customer service? Join our Team as a Headwaiter/ess and be part of an exciting journey! About Jason Atherton Restaurants – The Social Company: Jason Atherton started The Social Company in 2011, and it has grown into a globally renowned restaurant group, with a portfolio of worldwide restaurants and recognised brands across the world, with a strong presence in London, England including City Social, Little Social as well as the Blind Pig Bar, Berners Tavern – named ‘the defining restaurant of the decade’. The group has expanded its Restaurant portfolio to include Sael in St James’ Market, Three Darlings in Chelsea’s Pavilion Road and Row on 5 on Saville Row. The Social Company has a global presence in Shanghai, Dubai, Mykonos, and St Moritz. Jason Atherton's dedication to culinary excellence and philanthropy has positioned The Social Company as a leader within the hospitality sector. About City Social: Located on level 24 of Tower 42 in the heart of London and boasting magnificent views across the city, City Social features a beautiful modern-British menu created by Jason Atherton. City Social also houses a relaxed bar, Social 24, offering cocktails inspired by the famous London landmarks that can be spotted from the panoramic views. About you: We are recruiting for a talented and experienced Head Waiter/ Waitress to join our Team. As a Head Waiter/Waitress you would have an eye for detail and be proactive in the Restaurant ensuring that the Front of House Team are offering an excellent and consistent service that is in line with our standards. You will go beyond and above the call of duty to ensure that every guest receives a lasting and memorable experience. What We Offer: Competitive salary package: Negotiable, depending on experience Employee benefits: 28 days of annual leave plus annual increments to the maximum of 33 days Complimentary meals whilst on duty Generous food & beverage discounts Company events & days out Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be. Responsibilities: Handle guest complaints and feedback effectively and professionally Be aware of reservations, seating arrangements, and table service Training Waiters/ess and Commis Waiter/ess on standards operating procedures Contribute to the development and implementation of new initiatives and ideas. Qualifications: Proven experience as a Head Waiter/Waitress Excellent communication and interpersonal skills Supervisory experience and the ability to motivate and inspire a Team Passion for customer service and a commitment to delivering exceptional experiences Knowledge of Food & Beverage service standards Ability to work under pressure and maintain a positive attitude. Person Specification: Bring in a positive and can-do attitude Been a Team Player Honesty and integrity. Start Date: Immediate Start

We are seeking a detail-oriented, dependable Dry Cleaner to join our garment care team. The ideal candidate will be responsible for professionally cleaning, finishing, and inspecting garments and textiles according to our standards. This role also includes stain treatment, and exceptional customer service. salary pay based on experiences. Prior experience in dry cleaning or laundry operations (preferred) but training will be provided if necessary

Job Title: Barista & Counter Service Assistant (Takeaway Only) Location: Vnilla (Covent garden) About Us: We are a friendly, down-to-earth takeaway dessert shop. Known for great coffee and delicious puddings. We pride ourselves on excellent service and a warm, welcoming atmosphere for our customers. Role Overview: We’re looking for a reliable and positive team player to join our small team. You’ll be responsible for preparing quality coffees, serving puddings over the counter, and ensuring customers have a smooth takeaway experience. Key Responsibilities: Prepare and serve coffee and hot drinks to a high standard Serve puddings and other takeaway items at the counter Maintain a clean, organised, and welcoming counter area Handle cash and card transactions accurately Assist team members with daily tasks and contribute to smooth operations Follow health, hygiene, and safety standards at all times Take responsibility for your role and support the wider team when needed What We’re Looking For: Punctual and dependable with a strong work ethic Friendly, approachable, and down-to-earth attitude A positive outlook and willingness to learn Team player who supports others and takes initiative Ability to stay calm and efficient in a busy environment Experience in coffee making or customer service is an advantage, but training will be provided Opening HOURS: 10:30 - 19:00

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.