Service Advisor
hace 2 días
Walton-on-Thames
Location: Walton-on-Thames Salary: £32,000 Basic + Bonus Hours: 42 hours per week, Monday to Friday 8:00am-5:30pm + Saturday 8:00am-12:30pm on a rota Job Type: Full-Time, Permanent LOOKING FOR YOUR NEXT SERVICE ADVISOR ROLE? Are you an experienced Service Advisor / Aftersales Advisor / Automotive Service Advisor looking for a new challenge? This is a fantastic opportunity to join a busy and professional automotive environment where you'll play a key role in delivering excellent customer service, supporting the workshop and ensuring vehicles move through the aftersales process smoothly. If you're confident dealing with customers, organised and comfortable working in a fast-paced dealership environment, this could be an excellent next step. • £32,000 Basic + Bonus, • Generous annual leave, increasing with length of service, • Enhanced family leave, • Eyecare vouchers, • Smart Health, including 24/7 GP access, • Dental insurance, • Critical illness cover, • Flexible life assurance options, • Discounted gym memberships, • Travel insurance, • Technology and home vouchers, • Exclusive retail and lifestyle discounts, • Ongoing training and development, • Clear career progression opportunities As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and efficient experience from initial contact through to vehicle collection. Your responsibilities will include: • Welcoming and assisting customers, • Managing customer enquiries by phone and in person, • Booking vehicles into the workshop, • Completing vehicle health checks, • Keeping customers updated throughout the repair process, • Liaising closely with technicians and workshop colleagues, • Identifying additional work and communicating recommendations to customers, • Processing orders accurately and efficiently, • Ensuring customer requirements are dealt with promptly, • Maintaining accurate administrative records, • Providing excellent customer service throughout the entire process, • Working towards department targets and productivity requirements, • Supporting the wider aftersales team when required We're looking for someone who has: • Previous experience as a Service Advisor or in a similar automotive customer-facing role, • Excellent customer service and communication skills, • Good knowledge of computer systems, • Strong organisational and administrative skills, • The ability to manage multiple tasks in a busy environment, • A confident and professional manner, • Good attention to detail, • The ability to work both independently and as part of a team, • A proactive approach to customer service, • A full UK driving licence would be advantageous Automotive/dealership experience is preferred, particularly where you've worked closely with workshop teams and customers, but the key requirement is the ability to deliver a consistently high level of customer service. #J-18808-Ljbffr