Customer service agent jobs in London - Page 2Create job alerts

Familiarity with remote desktop tools and helpdesk software. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk IT support or customer service tech role.

Sales Experience,Presentation Skills,SAAS,Customer Service,Google Docs,Organizational skills,Growing Experience,Communication skills,Retail Sales,Enterprise Sales,Medicare,Lead Generation. As an Inbound Sales & Customer Service Agent you will:. Inbound Sales & Customer Service Agent.

Mandatory 6-month internship (proof required).

Sales Experience,B2B Sales,Customer Service,Account Management,Territory Management,Salesforce,Market Research,Outside Sales,Relationship Management,Enterprise Sales,negotiation,Oracle. Securities Commodities and Financial Services Sales Agent. Design questions related to your occupation as a Securi

This role sits within the Service Agent pillar: 12 teams and growing building every capability that makes Fin work. Fin is #1 and the race is heating up. Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultim

Multilingual Customer Support Agent Greece. Handle customer enquiries via phone email and chat. Resolve account service and general support queries.

Role Description of Estate Agent:. This is a remote, self employed, commission only position for an Estate Agent at Frestons. The Estate agent will be responsible for conducting viewings, doing property valuations, generating lead, calling applicants and providing top customer service.

Senior Full Stack Engineer (.NET / React / Azure / AI) 📍 UK (Remote) 💰 £70,000 + Benefits The Opportunity We’re partnering with a rapidly growing AI & Cloud consultancy that is building something genuinely different in the market. This isn’t just another consultancy role. You’ll work across: • 🚀 Cutting-edge internal AI products being taken to market, • 🤝 High-impact enterprise customer projects, • 🧠 Direct collaboration with one of the most technically respected leaders in the cloud & AI space This is a hands-on engineering role for someone who wants to operate at a high technical bar, shape architecture decisions, and build modern AI-enabled platforms properly. If you care about clean design, security, performance, and using AI responsibly to accelerate engineering — you’ll thrive here. What You’ll Be Doing • Designing and building secure, scalable cloud-native applications, • Contributing to internal AI-powered products from concept to market launch, • Working closely with a deeply technical industry leader to shape architecture and engineering standards, • Building modern full-stack platforms across backend, frontend, cloud, DevOps and AI tooling, • Embedding AI-assisted workflows into real-world engineering environments, • Contributing to multi-tenant, secure SaaS architectures Technical Environment: Backend Engineering • C# (.NET / .NET Core), • ASP.NET Core APIs, • Entity Framework Core & Dapper (and knowing when to use each), • SOLID principles & clean architecture, • Asynchronous programming, concurrency & performance tuning, • TDD, unit testing & integration testing, • Code quality gates & peer review discipline, • Secure coding practices Frontend Engineering • TypeScript, • React, • Next.js, • Modern frontend patterns (hooks, state management, server/client data fetching), • Robust API integration & error handling Identity & Security Architecture • Authentication & authorisation design, • SSO flows, • OAuth2 & OpenID Connect, • JWT best practices (signing, expiry, refresh, validation), • Multi-tenant architecture (data isolation, tenant-aware auth, scaling) Cloud & Infrastructure (Azure) • Azure PaaS (App Services, Functions, Storage, Service Bus, Key Vault), • Docker & containerisation, • AKS / container orchestration fundamentals, • Azure Entra ID & managed identities, • Secure networking (VNets, private endpoints, ingress/egress patterns), • Infrastructure as Code (Terraform, Bicep or similar) DevOps & Delivery • Advanced CI/CD pipelines (Azure DevOps, GitHub Actions), • Build, test & release automation, • Secure pipeline design & secrets management, • Environment promotion strategies AI-Enabled Engineering • AI-assisted development workflows (Copilot, Claude Code or similar), • Advanced prompting for engineering tasks, • Agent-based or orchestration familiarity (Semantic Kernel, AutoGen or similar), • AI coding guardrails & validation gates, • Using AI as a force multiplier without compromising maintainability or security What Makes This Role Different • You’ll help build real AI products, not just prototypes, • You’ll operate at a genuinely high engineering bar, • You’ll work directly with one of the most technically credible names in the industry, • You’ll influence architecture, standards and best practice from day one, • You’ll join at a stage where your impact is visible and meaningful Salary & Package • 💰 £70,000, • Flexible working, • High ownership, high autonomy, • Exposure to advanced AI engineering practices

SUMMARY DESCRIPTION: We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious, detail-oriented, and committed to providing exceptional service while ensuring compliance with industry regulations. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. WHAT YOU DO: Key Responsibilities AOG/CLS Responsibilities: Handle urgent and high-pressure shipments with efficiency and accuracy. Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options. Build and maintain strong relationships with service providers, including airlines and trucking companies. Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans. Ensure adherence to internal policies, operational process standards (OPS), and external regulations. Continuously assess department process flow to identify areas for improved efficiency. Air Export Responsibilities: Receive, prepare, and route shipments in compliance with customer requirements Manage freight receipt and processing to ensure timely and accurate shipment execution. Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction Willingness to learn and develop expertise in: - Road Freight - Imports Skills & Qualifications: Strong problem-solving and negotiation skills. Ability to work in a high-pressure environment with tight deadlines. Strong attention to detail and ability to manage multiple shipments simultaneously. Knowledge of compliance regulations and industry standards. WHAT QUALIFICATIONS YOU BRING TO US: This section lists desired qualifications for the job and may be edited to the specific job role. Previously worked within Air Export Good computer skills (e.g., MS Excel, MS Word) Good market and product knowledge. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. xrnqpay Experience in the handling of AOG, CLS movements. Shift - 4on/4off Nights - 7pm - 7am Upto £45,000 If you do not hear from us within 7 days, your application has been unsuccessful

We are currently recruiting on behalf of a prestigious 5-star hotel and resort for a professional and guest-focused Senior Reservations Agent to join their established Reservations team. All potential candidates should read through the following details of this job with care before making an application. Acting as the first point of contact for all booking enquiries, you will play a key role in delivering an exceptional customer experience across a range of services, including guest rooms, dining, golf, and spa packages. This is a fast-paced, customer-facing role where attention to detail and a commitment to service excellence are essential. The Reservations team is made up of knowledgeable and dedicated professionals who provide expert guidance to guests via telephone and email, ensuring each enquiry is handled efficiently and tailored to individual needs. In this role, you will also support both individual and group bookings, working closely with internal departments such as Meetings & Events, Accounts, and Food & Beverage to ensure a seamless customer journey. The successful candidate will have previous experience in a similar reservations role and be confident handling booking administration, including working with third-party booking partners. As a senior team member, you will also provide guidance and support to more junior colleagues. We are looking for someone with a positive and flexible approach, excellent communication skills, and a professional telephone manner, as this is primarily a phone-based role. A strong command of written and spoken English is essential, along with a genuine passion for delivering outstanding guest service. The Opportunity This role is based within a luxury countryside resort set within a large private estate, offering guests a tranquil and high-end escape. The property features premium dining experiences, a wide range of leisure facilities including a golf course, and an award-winning spa and health club. As part of a privately owned group, there is a strong focus on individuality, both for guests and employees, and fostering a supportive team culture. xrnqpay Benefits include: • Access to on-site leisure facilities including spa, golf course, and gym, • Complimentary meals during shifts in the staff canteen, • Subsidised transport from a nearby town centre

Front Desk / Front of House Hotel Receptionist Do not wait to apply after reading this description a high application volume is expected for this opportunity. A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If youve also worked in the following roles, wed also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to48 hours per week, morning and evening shifts including weekends flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. xrnqpay AWD online operates as an employment agency. AWD-IN-SPJ

Job Description Overview We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals

Previous experience in a customer service or sales environment. TeamJobs are advertising for a Danish-speaking Inbound Sales & Customer Service Agent to join a busy and growing team within the travel sector. This is a fantastic opportunity for someone who is passionate about delivering exceptional c

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perr

Northreach are urgently looking for Customer Service Agents to join our clients growing team in Brentford. Work with a respected Financial Services company with a commitment to exceptional customer support. Previous experience in customer service (call centre experience is preferred).

Customer Service Agent – Flexible Living Support | The Flex | London, UK. Share local recommendations and support guest enjoyment.

Strong customer advocacy and customer service skills. Proven experience in complaint handling, customer correspondence in a regulated or customer‑focused environment. To provide first line support to both players and retailers within the agreed departmental KPIs and Gambling Commission requirement

Customer Service & Reservations Agent – Heathrow. From Heathrow HQ, we serve hotels, private clients, and corporate partners across London and beyond.

A leading home innovations company is seeking a Customer Service Agent in Rainham, Essex. The ideal candidate will possess a strong background in customer service with a minimum of 2 years in a contact/call center. Responsibilities include troubleshooting technical queries, processing orders, and re

A historic hotel in New York is seeking a Front Desk Agent for seasonal employment to provide exceptional customer service, manage guest check-ins/outs, and handle reservations.

A leading utility service provider is seeking a Resolution Field Agent to conduct field visits addressing customer accounts in the UK.

Operational Support Agent – Full Time – Days and Nights.Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving Licence?.If you answered yes to these questions, then read on!.As an Operational Support Agent, you

A global retail company in London is seeking a Customer Care Agent - German Speaker to deliver exceptional customer service through various channels.

They’re hiring a Customer Support Agent to deliver world-class service and technical support to users. Enhanced parental leave and nursery support. Mental health support and professional coaching.

This position is perfect for anyone looking for temporary, part-time or full-time work. You can do this part-time or full-time. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income

You can do this part-time or full-time. This position is perfect for anyone looking for temporary, part-time or full-time work. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists.

You can do this part-time or full-time. This position is perfect for anyone looking for temporary, part-time or full-time work. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists.

You can do this part-time or full-time. This position is perfect for anyone looking for temporary, part-time or full-time work. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists.

Onepilot is an innovative company specializing in customer support outsourcing. Our mission is to deliver a flawless customer experience for our partners. Using Onepilot’s technology and documentation, you’ll handle customer requests via.

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

SENIOR PROPERTY MANAGER Rendall & Rittner £Competitive, aligned to experience and portfolio size Hybrid ROLE OVERVIEW This is a unique Senior Property Manager role, working closely with the CEO and senior leadership team on high-impact initiatives across new business, mobilisation and complex operational projects. This is not a traditional portfolio role. You will initially focus on supporting key business priorities before transitioning into long-term portfolio ownership as developments are secured and onboarded. You will collaborate with teams across Property Management, Operations and Mobilisation, gaining exposure across the full lifecycle of a development. This is more than just portfolio management. Youll act as a senior point of expertise, balancing operational delivery, client relationships and team leadership, trusted to make decisions and contribute to the wider success of the business. ROLE EXPECTATIONS This is a fast-paced, high-responsibility role requiring strong leadership, sound judgement and commercial awareness. You will: Take ownership of developments as they are onboarded, ensuring consistently high service delivery Lead, support and mentor Property Managers and junior team members Build strong, trusted relationships with clients, residents and stakeholders Oversee budgets, forecasts and financial performance with accuracy and control Manage major works projects and Section 20 consultations end-to-end Ensure full compliance with H&S, legislation and industry best practice Proactively identify risks, resolve issues and drive improvements WHAT SUCCESS LOOKS LIKE Youll be successful in this role if: You play a key role in securing, onboarding and stabilising new developments Your portfolio transitions into a stable, compliant and high-performing position Clients see you as a trusted advisor and go-to expert Your team is engaged, supported and consistently delivering Financial management is accurate, transparent and well-controlled Major works and projects are delivered smoothly and professionally HOW YOULL SPEND MOST OF YOUR TIME Most weeks, youll be: Supporting new business pitches and mobilisation activity Working with senior stakeholders on complex or high-priority developments Managing and stabilising developments as they are onboarded Attending client meetings, AGMs and board presentations Reviewing budgets, forecasts and financial performance Overseeing major works and contractor performance Conducting site visits and ensuring compliance standards are met Providing expert advice on leasehold legislation and best practice Youll work in a hybrid way, with a mix of home working, time in the office and site visits as required, trusted to manage your time and priorities effectively WHO THIS ROLE IS FOR Has strong experience in residential block/property management Has previously operated at Senior Property Manager level or is ready to step up Is confident leading people and influencing stakeholders Has strong financial, operational and commercial awareness Communicates clearly, professionally and with authority Is comfortable working across a range of priorities beyond a standard portfolio role Takes pride in delivering a high-quality, proactive service EXPERIENCE THAT HELPS Proven experience managing residential portfolios Experience mentoring or managing team members Strong understanding of Landlord & Tenant Act and leasehold legislation Knowledge of RICS, ARMA and industry best practice Experience with Section 20 consultations and major works TPI qualification (or working towards) WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. TPBN1_UKTJ

Job Description: The company are an established and very successful manufacturer of service tools for the automotive industry. Pertemps are recruiting on their behalf for an Automotive Project Engineer for their operations in Redditch. Salary - up to £40,000 per annum. The role is a Day shift from Monday to Friday. Main Goal To significantly increase the range of new products offered to customers to ensure the company achieves it sales targets in terms of both turnover and profit. Main Responsibilities Research and development of New Products for the company which are pertinent to its customer base. Undertaking research to check the application coverage of existing products to ensure the company has the most up-do-date information. Supporting the marketing of the company's products by assisting with the production of demonstration rigs, action shots and video of tools being used. Main Duties Locating and using Aftermarket/OEM published information to compile company records to assist and support maintenance of existing product information and new development projects. Liaising with existing trade contacts and finding new ones to enhance the companies ability to keep abreast of what is happening in workshops and assist with research on tooling requirements. All trade contacts should be recorded within appropriate company records along with as much supporting information as possible including all notes from interactions with such contacts. Maintaining an awareness of new vehicles in the market and technical developments regarding the use of tooling in the servicing of such. All information should be kept recorded and filed within appropriate company records. Finding appropriate vehicle parts to assist with tool design and testing. This work will include ensuring that any purchases required to be made by the company are checked against other market options to ensure the best value for money. The role will include possible collection of such parts using the company van and preparing them for the work which will be required of them on arrival at the company. Being responsible for both the testing of all prototype tools on vehicle parts obtained and brought to the company workshop or by visiting trade contacts and observing such work being done by them. To assist with the maintenance of the product development workshop area within the company ensuring it is clean and tidy. You will be expected to answer customer technical questions/queries in relation to products which the company supplies to the market in a timely and appropriate manner via telephone, electronic correspondence, or face to face contact. messages. Aside from the main duties described herein you will be expected to support the Technical Director in any other duties as and when required by him. Skills and experience required You will need to hold at least 1-2 years of working experience as a project, process, production, manufacturing engineer or similar. You will be expected to have an NVQ Level 3 Vehicle Maintenance and Repair qualification or similar, with experience of working in the motor trade as a mechanic. You will be expected to have a clean driving license. You will be expected to be proficient in the use of all Microsoft software packages and be computer literate. Hold excellent communication skills, comfortable at all levels and be able to multi task effectively. The company endeavours to always improve its productivity and you will be expected to help with this by highlighting any efficiency'sor improvements that could be made in your area of the business. The role is based in Redditch so is easily copmmutable from Bromsgrove, Birmingham, Droitwich, Solihull, Alcester, Worcester, Kidderminster. The role is being advertised on behalf of Pertemps who operate as a recruitment agent. TPBN1_UKTJ

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If youve also worked in the following roles, wed also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include : Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely Telephone Handling: Answer internal and external calls promptly and manage switchboard operations Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy Billing and Payments: Post charges, process payments and ensure all financial transactions are correct End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies Guest Communication: Relay messages and coordinate with departments to meet guest needs Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS Previous experience in a receptionist, front of house or customer service role Strong communication skills with a professional and friendly manner Excellent organisation skills and ability to multitask in a busy environment Experience with administrative tasks such as data entry, record keeping and correspondence Ability to use hotel systems, PMS systems or similar CRM/database systems Confident handling telephone enquiries and switchboard operations High level of attention to detail when managing bookings and financial transactions Ability to work flexible shifts including weekends and evenings A proactive approach with a focus on delivering excellent customer service Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: On-going Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.80ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Salary: £21,429 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 3:30pm with a 30 min for lunch, 30 hours per week Location : Gifford Lodge, Twickenham, London, TW2 5TP About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. How you'll be rewarded Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Professional development and qualifications Thorough induction and ongoing training Immensely rewarding work About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

Managing Agent Officer (leasehold) £25 PAYE or £32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).QualificationsLevel 2 (GCSE Grades A*- C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Operations Manager Location: London Salary: £40,000 - £60,000 per annum About the Job We’re looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow with the business. You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who’s ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time, and more. Analyse data daily to identify root causes of repeat issues, trends, or inefficiencies. Produce clear weekly and monthly performance reports with insight-driven actions. Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation Design digital support journeys that leverage self-service and automation wherever possible. Use automated workflows that reduce manual effort. Collaborate with product and tech teams to identify customer pain points and resolve them at the source. Customer Insight and Cross-Team Collaboration Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight Ensure support processes comply with data privacy regulations, including GDPR. Handle fraud, abuse, and chargeback cases in coordination with finance and legal teams. Own escalation workflows and ensure high-priority issues are resolved quickly and fairly. What We’re Looking For Must-Haves 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). Proven track record in leading support operations in a 24/7/365 environment. Data-driven mindset, with the ability to interpret performance metrics and implement changes based on insight. Ability to lead strategy while also being deeply hands-on. You’ll need to write the playbook, run the reports, talk to customers, and build the processes. Experience with automation tools and a deep understanding of customer workflow design. Excellent communication and stakeholder management skills, especially when handling cross-functional issues. Grit, resilience, and a growth mindset. This is a high-effort, high-reward role. Nice-to-Haves Experience in telecom, eSIM, travel tech, or subscription-based businesses. Exposure to fraud workflows, payment disputes, or regulatory complaint handling. Understanding of self-service design and proactive support strategies. What You Can Expect A critical role in shaping how global travellers experience our brand. A startup environment with autonomy, ownership, hard work and opportunity for growth. Remote-first working culture with flexible ways of working. A mission-driven team solving real customer problems at scale. If you're someone who thrives on solving problems, loves making data-driven decisions, and wants to take full ownership of building an exceptional support experience, we’d love to hear from you. To Apply If you feel you are a suitable candidate and would like to work for Orbit Mobile, please do not hesitate to apply

This is an exciting opportunity for an experienced MRICS Quantity Surveyor to join our client working on a variety of project types - they are a well-established multi-disciplined practice providing consultancy services across both the public and private sectors, on major frameworks with the South East of England. The successful candidate will be experienced with Cost Management working on schemes assisting the Associate Quantity Surveyors on both Pre and Post Contract. The candidate will be given the experience needed in order to quickly take on responsibility for their own schemes that will suite their stage of development. Day to day task will include but not limited to; Cost Estimating Procurement and Tendering Working with both the JCT and NEC Forms of Contract Contract Administration/ Employers Agent Measurement to NRM2 standard Project Financial Control and Reporting Valuations Risk Management An understanding of all of the above will be required. The Candidate To be successful in this role you will; * Gained the MRICS and a RICS Accredited Quantity Surveying Degree. * Previous experience working for a PQS consultancy * Have an understanding of the task identified above. Previous experience of the tasks will be a bonus. * Be well organised, efficient, using initiative and able to work to tight deadlines. * Possess excellent communication skills, both written and verbal, coupled with an eye for detail, a commitment to excellence and developing strong client relationships. * Possess a proactive approach to problem solving and ability to follow these through to a satisfactory conclusion. * Have proven IT skills, including Microsoft Word, Excel and AutoCAD competencies. * Be flexible, confident and self-motivated with a real desire to deliver excellent customer service. * Positive attitude and willing to learn with and develop the team

Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers

Call Centre Sales Advisor Brentford £26,500 + Uncapped Commission (OTE 35k) + Training + Benefits Position for a call centre agent to deal with inbound enquiries and convert them to customers. The company are a market leader in the self storage industry who are going through an exciting period of growth. In this role, you will manage enquiries and inbound calls providing excellent service in the process, and opportunities for uncapped commission. Here is a great chance for dedicated training and a host of growing benefits to add to the appeal of this stand-out position. The Role: * Call Centre Sales Advisor * Enquiries and inbound sales calls *Hours: Shifts on a rota of 8-5, 9-5:30, 9:30 - 6 or in 1 in 6 weeks you'll do 10:30 - 7pm. *1 in 5 weekends on a rota where you'll have 2 days off in the week Candidate Requirements: * Telephone/call centre customer service experience OR general sales experience Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior-level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Call Centre, Team Leader, Supervisor, Sales, People Management, Office Management, MS Office, KPI, Sales, Commission, Telesales, Conversion Rate, Manage Team, Results, Leadership, Communication, Complaint Handling, Coaching, Developing, Motivating, Advise, Manage Expectations, Customer Service, Performance, Hanwell, Ealing, Acton, Brentford, Southall

Role: Call Centre Agent Location: Hertford Salary: £25,000 per annum Hours: 09:00 to 17:00 Monday to Friday About the Role We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service. You will be working within agreed service level agreements, ensuring cases are handled efficiently and clients are kept informed throughout the process. This role would also suit candidates searching for positions such as Contact Centre Advisor, Customer Service Advisor, Collections Agent, Call Handler or Client Support Administrator. What You’ll Do • Manage inbound and outbound calls in a professional and timely manner • Recover outstanding payments accurately and within set timeframes • Provide clear and efficient updates to clients on case progress • Handle customer queries via phone and email • Process card and cheque payments securely • Follow established processes and guidelines to achieve successful outcomes • Work towards individual and team targets on a daily basis • Prepare and issue Section 121 notices where required • Maintain accurate records and report updates to management What We’re Looking For • Previous experience in a call centre, customer service or collections role • Excellent communication skills and a confident telephone manner • Strong organisational skills with the ability to manage workload effectively • High attention to detail and accuracy • Comfortable using internal systems and databases • Ability to work both independently and as part of a team • Target driven with a proactive approach to tasks Who Might Suit This Role This role would suit individuals with experience as a Customer Service Advisor, Call Centre Agent, Collections Advisor, Account Handler or Client Support Assistant. Experience within financial services, property management, housing or office based customer support roles would be particularly relevant. Why Join • Competitive salary of £25,000 per annum • Salary review every 6 months • 25 days annual leave plus bank holidays • Stable Monday to Friday working hours • Supportive team environment with clear processes in place • Opportunity to develop within a structured contact centre setting If you are a motivated and detail focused individual looking for a new opportunity in a contact centre environment, we would be keen to hear from you

Freightserve recruitment are looking for a Operations Lead Agent looking after Key Accounts for a Worldwide Freight Forwarder based in the Heathrow area. The Operations Lead for Airfreight oversees day-to-day execution of critical air cargo movements for high-value customers. This role ensures flawless coordination across booking, documentation, carrier handling, customs clearance, and milestone visibility. As the primary escalation point for critical accounts, the Operations Lead safeguards service reliability, manages exceptions, and maintains strong customer relationships in a fast-paced, deadline-driven environment. Daily Duties:- • Lead airfreight teams responsible for bookings, pre-alerts, tracking, and exception management., • Ensure all shipments meet airline cut-offs, security requirements, and customer-specific SOPs., • Monitor daily performance metrics such as uplift success rate, milestone accuracy, and transit time compliance., • Act as the operational owner for key airfreight customers with sensitive cargo, high volumes, or strict transit requirements., • Build strong relationships with customer logistics teams, understanding their routing guides, compliance rules, and service expectations., • Conduct regular performance reviews, including root-cause analysis for delays, rollovers, or documentation errors., • Oversee end-to-end airfreight processes: booking, pickup, export documentation, security screening, airline acceptance, uplift, arrival, customs clearance, and final delivery., • Serve as the first escalation point for issues such as:, • Airline rollovers, • Missing or incorrect documentation, • Screening failures, • Capacity shortages, • Weather-related disruptions, • Customs holds, • Coordinate with carriers, ground handlers, customs brokers, and internal teams to resolve issues quickly and protect customer timelines., • Ensure accuracy and timeliness of all airfreight documents, including MAWB/HAWB, commercial invoices, packing lists, DG declarations, and security documentation., • Maintain compliance with aviation security regulations, IATA standards, and customer SOPs., • Identify documentation gaps and implement corrective actions to prevent recurrence., • Work closely with airlines, GSAs, and ground handling agents to secure space, manage uplift priorities, and resolve operational issues., • Provide proactive communication to customers regarding flight status, delays, and recovery plans., • Support carrier performance reviews by providing operational insights and data., • Partner with Sales, Key Account Management, Customs, and Network Operations teams to support customer needs and service improvements., • Provide operational feedback to influence routing strategies, carrier selection, and capacity planning., • Support onboarding of new airfreight accounts, ensuring SOPs, KPIs, and communication flows are clearly defined. Required Experience • Experience in airfreight operations within a freight forwarder or airline environment., • Strong understanding of IATA regulations, airline processes, security screening, trade compliance and customs procedures., • Experience managing time-critical shipments and high-pressure escalations., • Excellent communication skills with the ability to provide clear, concise updates to customers and internal teams., • Familiarity with airfreight systems, airline portals, and visibility platforms. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Call Centre Manager A dynamic, fast-growing subscription-based entertainment company operating in the prize draw and rewards sector. The business offers everyday excitement through a range of high-value prizes, access to thousands of rewards, and exclusive digital content. Role Overview The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience. This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our multi-country customer support operations. Success is measured through performance data, sales outcomes and operational efficiency. Key Responsibilities Team Management & Leadership - Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets Set clear expectations for productivity, sales performance, and service standards Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes Hold team members accountable for meeting KPIs and performance standards Support recruitment, onboarding and structured training of new agents Build a performance-driven culture focused on results, accountability and continuous improvement Take ownership of team structure, including hiring, performance management, and exiting underperformance where required Sales Performance & Target Delivery - Own delivery of team sales, retention and revenue targets Drive sales, retention and upgrade performance across all customer interactions Ensure agents actively identify and convert opportunities during inbound and outbound contacts Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis Implement structured coaching to improve objection handling, closing rates and customer engagement Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met Operational Oversight - Manage daily call centre operations across both office-based and remote teams in multiple countries Ensure staffing levels, scheduling and coverage align with demand and business priorities Monitor key performance indicators, including: Sales conversion rate Revenue per agent Retention rate Call volumes Customer satisfaction Response times Identify underperformance quickly and implement corrective action Resolve escalated customer issues or complaints efficiently Maintain clear ownership of operational performance and cost efficiency across the function Performance Monitoring & Data Management - Use performance data to manage the operation proactively Analyse trends in customer behaviour, sales performance and productivity Produce regular reporting on operational and commercial performance Identify performance gaps and implement targeted improvement plans Drive continuous improvement in efficiency, conversion and customer outcomes Own performance dashboards and ensure decisions are driven by data rather than assumptions Decision-Making Authority - Authority to recruit, manage performance, and exit team members in line with company policy Responsibility for delivering operational and commercial performance targets Authority to implement process, staffing, and workflow changes to improve performance Ownership of day-to-day operational decisions across the call centre function What We Offer Competitive salary (Circa £60,000 base, up to £70,000 OTE) Performance bonus and commission pay 31 days holiday per year, including public holidays Working hours Monday to Friday (standard business hours with an early finish on Fridays) Company pension Multiple company events each year and regular team rewards Additional company benefits including lifestyle discounts and rewards TPBN1_UKTJ

HR ADVISOR EMPLOYEE RELATIONS Rendall & Rittner £Competitive, aligned to experience Hybrid ROLE OVERVIEW We are looking for an experienced HR Advisor to join our Employee Relations team, supporting managers across the business with a wide range of HR matters. This is a hands-on role focused on delivering clear, consistent and commercially sound advice, ensuring policies and procedures are applied fairly and effectively across the organisation. You will work closely with managers at all levels, supporting them through complex employee relations cases while also contributing to wider HR initiatives, including training, policy development and continuous improvement. ROLE EXPECTATIONS This is a fast-paced, high-responsibility role requiring strong judgement, attention to detail and the confidence to influence at all levels. You will: Manage employee relations cases end-to-end, including disciplinary, grievance, probation and appeal processes Provide clear, practical advice to managers on policies, procedures and employment law Draft correspondence and documentation to a high standard Support and deliver training to line managers on best practice and policy application Prepare documentation for Employment Tribunals where required Manage wellbeing cases, including Occupational Health referrals Review and update HR policies, templates and documentation Monitor trends and provide regular reporting to the business WHAT SUCCESS LOOKS LIKE Youll be successful in this role if: Employee relations cases are managed consistently, fairly and in line with company policy Managers feel confident and supported in handling people matters Documentation and correspondence are accurate, clear and timely Policies and procedures remain up to date and relevant Trends and risks are identified early and addressed proactively HOW YOULL SPEND MOST OF YOUR TIME Most weeks, youll be: Managing a range of employee relations cases across the business Advising managers on employment law, policies and best practice Drafting letters and supporting documentation Supporting manager capability through coaching and training Reviewing and updating policies and HR documentation Monitoring trends and reporting on key HR metrics Supporting wider HR projects and continuous improvement initiatives Youll work in a hybrid way, with a mix of home working and time in the office, collaborating closely with the wider HR team and stakeholders across the business WHO THIS ROLE IS FOR Has strong experience in employee relations within a fast-paced environment Is confident managing complex cases and influencing stakeholders Has a strong understanding of UK employment law Communicates clearly, professionally and with confidence Is organised, detail-focused and able to manage multiple priorities Takes a practical, solutions-focused approach to HR EXPERIENCE THAT HELPS Experience managing employee relations cases end-to-end Strong knowledge of UK employment law and HR best practice Experience supporting managers and delivering training Experience drafting HR documentation and correspondence Previous experience within a property or service-based environment (desirable) CIPD qualification (or working towards) WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. TPBN1_UKTJ

Customer Operations Manager Location: London Salary : £40,000 - £60,000 per annum About the Job We're looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow with the business. You'll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who's ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience • Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. * Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. * Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. * Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership • Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time, and more. * Analyse data daily to identify root causes of repeat issues, trends, or inefficiencies. * Produce clear weekly and monthly performance reports with insight-driven actions. * Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation • Design digital support journeys that leverage self-service and automation wherever possible. * Use automated workflows that reduce manual effort. * Collaborate with product and tech teams to identify customer pain points and resolve them at the source. Customer Insight and Cross-Team Collaboration • Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. * Work closely with product, engineering, and commercial teams to advocate for customer needs. * Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight • Ensure support processes comply with data privacy regulations, including GDPR. * Handle fraud, abuse, and chargeback cases in coordination with finance and legal teams. * Own escalation workflows and ensure high-priority issues are resolved quickly and fairly. What We're Looking For Must-Haves • 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. * Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). * Proven track record in leading support operations in a 24/7/365 environment. * Data-driven mindset, with the ability to interpret performance metrics and implement changes based on insight. * Ability to lead strategy while also being deeply hands-on. You'll need to write the playbook, run the reports, talk to customers, and build the processes. * Experience with automation tools and a deep understanding of customer workflow design. * Excellent communication and stakeholder management skills, especially when handling cross-functional issues. * Grit, resilience, and a growth mindset. This is a high-effort, high-reward role. Nice-to-Haves • Experience in telecom, eSIM, travel tech, or subscription-based businesses. * Exposure to fraud workflows, payment disputes, or regulatory complaint handling. * Understanding of self-service design and proactive support strategies. What You Can Expect • A critical role in shaping how global travellers experience our brand. * A startup environment with autonomy, ownership, hard work and opportunity for growth. * Remote-first working culture with flexible ways of working. * A mission-driven team solving real customer problems at scale. If you're someone who thrives on solving problems, loves making data-driven decisions, and wants to take full ownership of building an exceptional support experience, we'd love to hear from you. To Apply If you feel you are a suitable candidate and would like to work for Orbit Mobile, please do not hesitate to apply.

Pear Recruitment – Property Manager Location - Surrey Quays Salary – £30,000 - £35,000 Full licence and own car required Hours: Mon – Fri 9am – 6pm Full Licence with own car Required Our client Prides themselves on 5-star reviews and customer relations, making them the go to agent in the area. If you are well presented, always going above and beyond with a fantastic attitude this is an unmissable opportunity to work within a great estate agency! They are looking for an organised, proactive, and people-savvy Property Manager to oversee a residential lettings portfolio. You’ll be the first point of contact for landlords and tenants, ensuring everything from maintenance to compliance is handled smoothly. This is a fast-paced role that demands strong communication skills, attention to detail, and the ability to juggle multiple priorities without dropping the ball. Responsibilities: • Manage a portfolio of residential properties., • Act as primary contact for landlords and tenants, handling queries swiftly and professionally., • Coordinate and oversee property maintenance, repairs, and refurbishments., • Carry out property inspections and ensure compliance with current UK lettings legislation., • Handle rent arrears, renewals, and tenancy terminations., • Maintain accurate records using property management software., • Ensure all safety certifications (gas, electric, EPC, etc.) are up to date., • Build and maintain strong relationships with contractors, suppliers, and service providers., • Support lettings negotiators and the wider team with move-ins and move-outs. Experience • Proven experience as a Property Manager in residential lettings., • Excellent knowledge of UK lettings law, compliance, and best practice., • Strong organisational skills with the ability to prioritise and multitask., • Confident communicator, • IT literate with experience using property management software (Alto, Streets), • A self-starter who thrives in a busy environment., • Driving licence and access to a car essential. If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription | Sales-Focused Role Full-Time | London | Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You’ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We’re Looking For We want someone who loves sales and enjoys winning business. You’ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What’s In It For You * Competitive basic salary * Bonus / commission structure * Clear career progression opportunities * Growing and ambitious business * Supportive team culture * Ongoing training and development If you’re someone who enjoys closing deals, hitting targets and being rewarded for performance, we’d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK