Customer service care jobs in United Kingdom - Page 3

There’s a permanent opportunity for you here as a Mechanical Shift Engineer to join one of our flagship retails sites in the heart of the West End, London The Role • Carrying out planned preventative maintenance to building services equipment, • Carrying out reactive and emergency breakdown tasks allocated, • Carrying out inspections, fault finding and diagnosis, • Ensuring all tasks are completed in accordance with agreed service levels, • Completing job sheets electronically on a Tablet or Smartphone, • Maintaining site based records and log books, • Carrying out general cleaning and housekeeping to maximise life expectancy of all equipment, • Proactively working to reduce energy consumption on client sites and recommending improvements, • Working to all health, safety, compliance and local policies and procedures, • Maintaining excellent relationships with our customers – face to face, telephone and email Hours of Work • 4 days on 4 days off (7am-7pm, 7pm – 7am) Benefits • Additional earnings available through overtime - if wanted, • 23 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Career Progression Route • From this role you could progress into a Supervisor position if desired Qualifications and Experience Required • NVQ Level 2/3 in mechanical engineering, • Commercial building maintenance experience in a customer facing environment We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

Facilities Assistant A new opportunity for a Facilities Assistant to join one of London’s most prestigious US law firms on a full-time, permanent basis working the hours of 7:30 am to 3:30 pm. The Facilities team are going through an exciting growth period at the firm and are looking for someone who can maintain excellent customer service and care to all staff and vendors. • To £45,000, • West-End based, very short walk from the tube station, • Amazing employee benefits, • 10% pension contribution, • Free on-site office meals Facilities Assistant Key Responsibilities include: • Liaise with the Facilities and Office Services Manager, alongside the wider team, to ensure that reactive tasks are performed promptly and project work maintained., • Walk the floor regularly to assist employees and address any issues with the facilities where required., • Track and manage firm's assets, to enter and manage service requests., • Ensure that office moves and meeting room configurations are done in the correct and timely manner alongside the wider team., • Ensure that new joiners have the correct set-up within their office, inclusive of stationery items, including assist with the leaver process., • Be able to perform basic repairs to the facilities and furnishes and carry out troubleshooting exercises., • Help organize regular health & safety inspections, DSE evaluations and risk assessments, including updating departmental documents, check lists, and purchase orders. Facilities Assistant Key Skills & Requirements: • 5+ years’ experience in a Facilities role within a law firm., • Able to carry out physical duties., • H&S qualification / experience desirable (IOSH or working towards that level) membership with the IWFM and or relevant IWFM qualification or working towards one., • Knowledge of health and safety at work requirements and to understand building services is desirable.

Clinic Manager Location: Harley Street, London Salary: Competitive + performance bonus sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network. We are expanding our leadership team in London and are seeking a dynamic, commercially driven Clinic Manager to oversee day‑to‑day operations, drive performance, and lead a high‑performing clinical and front-of-house team. As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols. Key Responsibilities • Lead, mentor, and develop a multidisciplinary team including practitioners, nurses, and consultants, • Oversee daily operations to ensure an exceptional patient experience, • Achieve and exceed financial targets through effective KPI management, • Maintain the highest standards of governance, safety, and regulatory compliance, • Manage clinic rota planning, stock levels, and operational efficiency, • Support recruitment, onboarding, and staff development strategies, • Deliver monthly performance reports and contribute to regional business goals, • Foster a culture of professionalism, accountability, and continuous improvement Essential Skills & Experience • Proven leadership experience in a clinical, healthcare, or aesthetic setting, • Strong commercial awareness with a track record of meeting KPIs, • Excellent communication and people‑management skills, • Customer‑focused mindset with the ability to deliver a luxury patient experience, • Strong organisational and problem-solving skills, • Competitive salary + annual performance bonus, • Discounted aesthetic treatments, • Group discounts on procedures and products, • Career progression within two of the UK’s most recognised aesthetics brands, • Supportive, collaborative, and innovative working environment

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide. About The Hotel Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. About the Job An opportunity has arisen for a In-Room Dining Supervisor to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role: • Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity., • Develop and implement timelines, delegate tasks, and brief staff on duties across various departments., • Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly., • Compile duty rosters and advise on changes as necessary., • Prepare reports and maintain appropriate filing systems., • Manage stock, inventories, vendor directories, and contract agreements. About you The ideal candidate for this position will have the following experience and qualifications: • Excellent listening skills and customer orientation., • Adaptability and appreciation of cultural diversity, • Passion for driving excellence, • Adaptable and flexible, • Two years of experience in a similar role within a luxury Hotel. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

Ecommerce Project Manager London (Hybrid - 3 days in office, 2 from home) £40-50k I’m looking for an Ecommerce Project Manager to join a fast-growing clean beauty group supporting multiple consumer brands across the UK and Europe. This is a central role in a newly built digital team, working across three established brands (and growing), with huge scope to shape how e-commerce, CRO and digital platforms scale over the next few years. The business is in full growth mode - acquiring brands, investing in digital, and building proper foundations. You’ll be working closely with a brilliant, hands-on digital leader, who values attitude over the perfect skillset, is happy to develop you, and in an environment with ownership, momentum and getting things live. What you’ll be doing This is not a content role and not a dev role, you’re the person who makes things happen across platforms, teams and brands. • Owning and delivering e-commerce and digital projects across multiple Shopify stores, • Acting as the bridge between brand teams, designers, developers and central digital, • Leading website improvements and new functionality from brief through to launch, • Owning and driving conversion rate optimisation - identifying opportunities, testing, learning, improving, • Managing the digital roadmap across brands and keeping projects moving, • Supporting and improving the wider digital ecosystem (CRM, analytics, customer service tools, etc.), • Making sure what gets built actually delivers impact, not just launches What we’re looking for This role will be perfect for someone with a few years experience that wants to take a step up into a fast paced, high growth business where they can have a lot of exposure and impact. • Strong experience in e-commerce project management, in a consumer or DTC environment (agency considered with consumer clients), • Shopify experience is essential, • Comfortable working across multiple brands or stakeholders, • Experience (or strong interest) in CRO and optimisation, • Confident working with developers, marketers and designers - even if you’re not technical yourself, you need to know the lingo!, • Organised, delivery-focused, and able to push projects through when things get stuck, • Curious, proactive, and keen to grow with the business Why this role • High-growth beauty business with real momentum, • Central role supporting multiple brands - lots of exposure, lots of scope, • Strong leadership and a team being built properly (not patchworked), • Clean / sustainable beauty products that people actually care about, • Hybrid working, London-based team, genuinely collaborative environment If you’re someone who likes ownership, variety, and building things that scale, this is a really exciting time to join.

Dalkia UK are looking for a Contract Manager to join our team working on our flagship Selfridges site in London, Oxford Street The Role • Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded, • Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers, • Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/ targets (i.e. working capital, P&L, Costs), • Lead, manage and support a no-compromise approach to Health & Safety, • To manage the business to ensure all of the necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively and without disruption, • To manage and control the attendance and work output of all directly employed staff and specialist sub-contractors, • Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that Inviron’s margin expectations are achieved, • Develop a relationship with the internal project department in order to deliver high value projects throughout the life of the contract Main Responsibilities: • Planning and allocation of technical resources across S&Co including the control and issue of materials and equipment., • Support the client’s vision of creating ‘the destination for the most extraordinary customer experience’ by ensuring that all contractual KPI's and SLA's are achieved whilst maintaining good working relationships with the client, the concessions and the end customers., • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites., • Collating completed PPM worksheets and reviewing for any additional works identified therein and planning implementation of the repair using the in house team., • Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store., • Maintaining and managing Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced., • Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff., • Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers; hazards or other defects/issues that may be encountered., • Ensure that the engineers adhere to the Company Dress Code all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment., • Undertake other tasks or requests to maintain and improve the service provision throughout the region., • Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews / appraisals., • To develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification., • Carrying out regular reporting (at the request of the Facilities Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations., • Assisting in the recruitment of team members as and when required., • Carry out regular site audits and provide regular onsite support., • Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs., • Minimise disruption to the clients business and maintain the required availability of the key functional areas throughout their store., • Maintain good working practices to enhance asset value and promote a positive image of both the client and Dalkia., • Undertake and report Service audits and H&S Check sheets, recording and reporting results., • Develop and take duty of care for the Maintenance Teams on a daily basis., • Assist Maintenance Teams in any daily issues in delivery of the maintenance service., • Authorisation and reporting of annual leave and organisation of appropriate staff cover ., • Review and authorise timesheets., • Responsible for finances and WIP. Hours of Work • Monday to Friday, 8am-5pm Benefits • Additional earnings available through overtime - if wanted, • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Qualifications and Experience Required • Substantial quantifiable and demonstrable experience in a similar role, • Demonstrable experience of budget management and control of small revenue works, • Recent successful experience of controlling site teams in hard services., • Proactive management and experience of internal service delivery teams, • Proven track record in successful people management including performance management and familiarity with operational HR process and procedure, • Valid formal Health & Safety qualification e.g. IOSH / NEBOSH, • Detailed operational understanding of facilities maintenance and building services within a client focused environment, • Extensive experience in managing a multi-disciplined workforce, • Experience in the Mechanical and Electrical aspects of general building PPM schedules, • Experience with similar maintenance duties including fault diagnosis, rectification, • Building Management Systems experience, • Mechanical or Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar, • IT literate FM Management Information Systems, MS Word, Power point and Excel, • Wide breadth of knowledge on mechanical electrical systems and building fabric repairs, • Sound commercial and financial awareness, • Experience of Supervising and controlling similar contracts/site delivery teams, • Proven ability to produce detailed reports for the customer and Account Manager At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

Feel is a trailblazing direct-to-consumer wellness brand on a mission to redefine how women care for their health. Born in the UK and trusted by hundreds of thousands, we create science-backed supplements and clean beauty innovations in wellness that help women feel strong, confident, and empowered - every single day. Fueled by customer obsession and a relentless drive for innovation, we’re now bringing our award-winning formulas globally. With Dubai and London as our international hubs, we’re building a powerhouse team to lead this next chapter of global growth. 🚀 We’re already an 8-figure brand in the UK - and we’re just getting started. Our goal? Triple our growth in the next few years through bold international expansion, world-class marketing, and a culture of excellence. This is your chance to be part of something extraordinary from the ground up. If you're passionate about wellness, innovation, and building brands that truly make a difference - we want to hear from you. The Opportunity As the Customer Service Manager, you’ll own the full performance of Feel’s Customer Service function - driving measurable results across response quality, speed, automation, AI and customer satisfaction. You’ll stay close to the day-to-day, handling Tier 2–3 escalations, analysing and reporting on performance data, and creating improvements that actually work. This is a hands-on role for someone who gets things done. You’ll combine sharp operational judgement with data, automation, and AI to deliver one of the most advanced customer experiences in the wellness industry. You’ll report directly to the Head of Customer Service and play a key role in scaling operations globally - from refining workflows and creating automation logic to improving how AI interacts with our customers across every channel. About You You own outcomes from start to finish. You don’t wait for instructions - you spot what’s broken, fix it fast, and make sure it never slips again. You move quickly, stay close to the detail, and hold yourself to a higher standard than anyone around you. You know customer service inside out - from data, dashboards, and automation to tone, escalation handling, and customer sentiment. You’re just as confident rewriting automation logic as you are resolving a complex ticket or presenting performance results to leadership.You create structure, consistency, and measurable impact where it’s missing. You turn insights into action, feedback into improvement, and good operations into great ones. You’re direct, decisive, and never think any task is beneath you if it drives results. Key Responsibilities Team Management • Own and lead the day-to-day running of the Customer Service team - structuring and overseeing all work across daily, weekly, and monthly routines., • Build and maintain team rotas, deliver daily stand-ups, and ensure consistent performance through clear KPIs, reporting, and regular appraisals (including 180-reviews)., • Create and update training materials, maintain worksheets and documentation, and drive continuous improvement across the team’s workflow and output. Customer Operations & Escalation Ownership • Work directly on customer tickets daily to stay connected to customer sentiment and identify recurring issues before they escalate., • Set and uphold the standard for quality, speed, and tone consistency across all channels., • Own Tier 2–3 customer escalations, delivering fast, precise resolutions that set the benchmark for tone and accuracy. Data, Reporting & Continuous Improvement • Own customer service reporting across Google Sheets, Tableau, and CRM analytics - tracking CSAT, response time, contact rate, and automation performance., • Use data to uncover inefficiencies and convert them into measurable improvements., • Deliver weekly proposals and performance insights - knowing not every idea will land, but the right ones will move the needle. AI, Automation & Optimisation • Own AI and automation quality - review 400+ AI-handled tickets weekly, identify patterns, and tailor guidance to enhance tone, accuracy, and logic., • Build and refine automation logic, macros, and chatbot flows to cut manual handling time without sacrificing quality., • Measure success through real data, iterate fast, and improve constantly. Collaboration & Strategic Execution • Work cross-functionally with Product, Tech, and Operations to deliver scalable improvements that reduce contact rates and increase efficiency., • Support the Head of Customer Service in driving automation and operational projects that raise the bar for customer experience., • Take full ownership - if something needs fixing, you fix it. Requirements • 3+ years’ experience as Customer Service Manager, ideally within e-commerce, subscription, or D2C environments., • Proven success leading high-performing teams in fast-paced, tech-enabled settings., • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas), Tableau, or similar analytics tools to interpret trends and performance., • Hands-on experience with CRM systems, automation tools, and AI-driven workflows (e.g., Gorgias, Zendesk, Intercom, or similar)., • Excellent written and verbal communication skills, with natural empathy and attention to tone., • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations., • Comfortable with change, ambiguity, and fast iteration - able to prioritise what matters most without losing sight of the details., • Based in London Why Join Feel? • Competitive salary, • Free products for you and generous discount for friends and family, • Modern office in Holborn, • A collaborative, empowering team culture that values creativity and execution Our Values - How We Work At Feel, we don’t just hire for skills - we hire people who live and breathe our core values: • Collaboration – We work better together, • Efficiency – We move smart and fast, • Passion – We care deeply about our mission, • Continuous Improvement – We always level up, • Customer Focus – We put the customer at the centre If that sounds like you, you’ll feel right at home here.

Join us to shape the technology powering the frontline workforce. Connect by Cocentric is growing fast – and we’re looking for a hands-on Platform Engineering Manager to shape its technical future. Connect bridges HR systems and digital tools to give frontline employees seamless, secure access – without email addresses or complexity. Backed by recent funding and used by some of the UK’s biggest brands, the platform is scaling fast. As our Platform Engineering Manager, you’ll work at the intersection of engineering, product, and customer delivery – setting technical direction, guiding architectural decisions, and helping scale a secure, modular, and high-performing platform. You’ll lead on everything from architecture and infrastructure to mentoring engineers and helping shape the product roadmap. WHAT YOU WILL DO • Design, lead, and evolve the technical architecture of the Connect platform, • Make decisions on tech stack, infrastructure, frameworks, and integration approaches, • Collaborate closely with the Head of Connect to align architecture with roadmap priorities, • Provide hands-on technical leadership – contributing code, conducting reviews, and guiding decisions, • Mentor and support a growing engineering team, ensuring high-quality delivery, • Translate complex business requirements into scalable and maintainable systems, • Focus on performance, reliability, and security at scale, • Stay ahead of emerging technologies and contribute to continuous improvement WHAT YOU’LL BRING • Strong experience with Service Fabric and Kubernetes, • Proven experience architecting and scaling B2B SaaS platforms, • Strong full-stack technical expertise – especially across C#, JavaScript, and React, • Experience integrating with APIs and identity platforms (e.g. Microsoft Entra ID / Azure AD), • Solid understanding of cloud infrastructure – ideally Azure and Service Fabric, • A collaborative mindset – comfortable working across product, engineering, and client delivery, • A pragmatic, hands-on approach to problem-solving and decision-making, • Background in IAM or SSO is a bonus OUR TECH STACK • Frontend: React, JavaScript, • Backend: C#, .Net, Azure Service Fabric, • Infrastructure: Azure, Service Fabric, Cosmos DB WHY COCENTRIC • Be a key part of a product that’s transforming how the frontline workforce connects, • Help shape the technical foundation of a platform built for scale and impact, • Work alongside a talented, fast-growing team backed by investment and momentum, • Hybrid working model with a base in our London office and flexibility to work from home, • 29 days annual leave, including a day off for your birthday, plus bank holidays., • Our office closes over Christmas, • Generous private medical care and additional perks with Vitality, • Cocentric recognise that your family is important and being able to spend quality time with your family as it grows is a wonderful experience. This is why we offer enhanced Maternity, Paternity, Adoption and Parental leave.

A renowned private clinic on Harley Street with a very friendly and sociable team of people is looking for a Head of Reception to lead their reception team, and deliver an exceptional patient experience across all front of house areas within the clinic. They are a close knit hardworking team and there is huge scope for progression there as well as fantastic benefits. This role ensures the smooth running of daily reception operations, driving high performance within the team, maintaining consistent standards, and serving as the key link between the reception function and senior management. The Head of Reception will oversee workflow, service delivery, team development, and the professional presentation of the clinic environment. This role requires: Leadership & Team Management • To lead, support, and manage the Reception Team, promoting a high-performance culture., • To hold regular 1:1s, team meetings, and coaching sessions to ensure clarity, communication, and effectiveness., • To provide real-time guidance to the team, ensuring all reception tasks are completed accurately and on schedule., • To support recruitment, onboarding, and ongoing training of team members., • To conduct probation reviews, performance appraisals, and address underperformance confidently and constructively. Operational Excellence • To ensure the reception desk and waiting areas are always calm, organised, and well-presented., • To manage daily operations, ensuring appropriate staffing levels, shift coverage, and adherence to clinic protocols., • To drive efficiency in patient flow, appointment management, waiting room organisation, and communication between clinical teams and reception., • To oversee the maintenance and accuracy of patient records, invoicing, administrative documentation, and compliance with clinic policies. Communication & Coordination • To act as the primary liaison between management and the reception team, ensuring clear, timely communication of updates, changes, and expectations., • To work closely with other departments (Optometry, Surgery, Technicians, Admin, and Management) to ensure seamless coordination and exceptional patient care., • To represent the Reception Team at HOD meetings, raising department issues, suggestions, and improvements. Performance & Service Standards • To drive service excellence, ensuring patients receive a warm, professional experience from arrival to departure., • To monitor team performance, service levels, punctuality, and adherence to clinic standards., • To analyse workflow challenges and implement service improvements or training where necessary., • To maintain and update policies, procedures, checklists, and training resources for the reception function. Personal Attributes • Highly self-motivated and proactive, with the ability to anticipate the needs of the clinic., • Able to manage multiple competing priorities in a high-pressure environment., • Strong understanding of customer behaviour and the ability to adapt communication styles accordingly., • Calm, compassionate, and professional at all times when dealing with patients and colleagues., • Open to change and personal development, with the desire to consistently improve processes and performance. PERSONAL REQUIREMENTS • Minimum 3–4 years' experience in reception or administrative roles, ideally within a medical, clinical, or hospitality environment., • At least 1–2 years of team leadership or supervisory experience., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Competent using databases, email, Word, Excel, and general administrative systems., • Confident problem-solving ability with a calm and solutions-focused mindset., • Professional presentation and patient-facing experience essential. This is a wonderful working environment where you will be supported. There is progression potential and lots of benefits. The salary is around £40-45K (potentially flexible for the right person). We are expecting a high volume of applicants so please send your application ASAP to avoid missing out on this great role.

Job Title: Risk Manager (UK) Location: London / Hybrid (3 days in the office) Term: Permanent/ Full-time Salary: TBD depending on experience Reports to: Head of Compliance (UK) About us B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship. With over 18 years of expertise in payments, B4B Payments is headquartered in the UK. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member. B4B Payments’ US division (B4B Payments USA, Inc. ) is based in Boston, MA, and specialises in enabling companies to reduce costs and increase efficiency in managing corporate expenditure and global payouts. B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally. B4B Payments is a Banking Circle Group company. A next-generation financial technology platform for global commerce, Banking Circle Group comprises a rich set of complementary e-commerce solutions. From international cross-border payments, accounts and liquidity management, and embedded finance to business payments & card issuing, B2B Buy Now Pay Later, and account-to-account payment methods, the ecosystem is delivering modern financial solutions to some of the largest and most successful companies around the world, as they accelerate the digitalisation of their customer and supply-chain. About the role The Risk Manager will provide support with upcoming regulatory developments, including internal risk governance enhancements, DORA operational resilience, Consumer Duty reviews, PSD3 etc all of which are increasing the complexity of risk management requirements. This is a great opportunity to take ownership of risk management in an award winning fintech company, with direct influence of senior stakeholders and the chance to drive meaningful change and promote awareness and ownership of risk across the business. Responsibilities • Act as the day to day owner of PCS risk management framework, ensuring risks are identified, assessed, and mitigated., • Maintain the risk register and in some cases update the Business-Wide to ensure alignment with regulatory expectations and business objectives., • Coordinate with risk owners across the business to ensure accountability and timely remediation of risks., • Produce regular MI and risk dashboards for the Board, Group risk and compliance committee, and regulators., • Lead the integration of new regulatory requirements into the risk framework (e.g., DORA, failure to prevent fraud)., • Close off audit items and manage risk audit, • Provide training to the business, • Clearly conveying risk assessments, reports, and recommendations to executives, teams, and regulators, while influencing action and compliance, • Work with the board to develop a risk strategy, • Educate the business on risk and set risk maps Requirements Essential (Need to have) • Solid understanding of Risk management and of UK and EU regulatory frameworks, • At least 5 years of experience working within risk management within a regulated financial institution (e-money, payments, fintech, banking, FX, trading).), • Experience developing and maintaining risk frameworks, registers, and MI reporting., • Experience in a managerial level or similar position, • Strong analytical and problem-solving skills, with the ability to make sound, data-driven decisions in complex compliance and risk management scenarios., • Exceptional communication and relationship-building skills, with the capacity to effectively advocate for solutions and gain buy-in from diverse stakeholders Desirable (Nice to have) • Bachelors degree in a relevant field, • Professional Qualification in Risk Management, • Experience in a payments/fintech company, • Professional qualification (IRM, ICA, CISI, ACAMS,PRMIA, or equivalent). What we offer • 25 days annual leave, • Annual wellness day off, • Access to retail & other discounts, • Vitality health care plan, • Access to ‘’Nous Finance-a smart way to save money’’, • Learning & development support, • Ride-to-work scheme, • Access to our GO1 our online learning platform to help continuously develop yourself, • Regular socials and relaxed working environment Make a difference: We’re always on the look out for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works. Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day. Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers. Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society. Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key. NOTE: We kindly request that you contact us by submitting your CV, indicating your current location, and confirming your eligibility to work in the United Kingdom. We assure you that our team will promptly respond to your inquiry. Please note that we are not considering inquiries or applications from Agencies. Additionally, we regret to inform you that we are unable to provide visa sponsorships at this time

CT Engineer • Circa £45,000 - £50,000 per annum, dependent on skills & experience, • Company car & Bonus scheme, plus other benefits, • Permanent position, with opportunity for continuous development, • Field-based role, covering the South East of the UK. We are looking for the successful individual to be based in In London (within the M25). Are you an experienced and highly adept CT Engineer? Do you thrive in high-pressure situations and enjoy the thrill of problem solving? If so, we have a fantastic opportunity for a CT Engineer to join our dynamic team! About us: At Canon Medical Systems, we offer a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound and MRI, and are committed to delivering optimum health opportunities for patients through uncompromised performance, comfort and safety features. To find out more, please visit our website at: ___ About the role: As one of our CT Engineers, you will be the driving force in ensuring the seamless functionality of our CT systems. You will primarily be responsible for the repair, maintenance and modifications of our CT equipment. This is a field-based role and will involve regular travel across the region, while also providing occasional support to other regions in the UK if required. Your excellent customer service skills will prove highly valuable in this role, as you will work both individually and as part of a team to ensure our customers’ needs are met. You will ensure our equipment has the maximum possible uptime in line with business performance indicators and ISO quality management systems. This is a brilliant opportunity to join a team that is committed to putting patients at the heart of everything we do. If you are seeking your next challenge in the medical imaging field, then we would love to hear from you! Why work for us? • You will join a successful and growing Company where customers and patients are at the heart of everything that we do – In our latest employee survey, 95% of our team members are proud to work at Canon Medical Systems UK., • We offer fantastic opportunities for training & development, • You will be entitled to 25 days holiday per year (rising to 30 days after 5 years’ service), plus paid bank holidays, • You will have access to our Defined Contribution Pension Scheme, • Our flexible benefits platform gives you the freedom to personalise your benefits to suit your circumstances, with options including private healthcare, health cash plans, dental plans and holiday buy and sell., • You will have access to our Employee Assistance Programme and Wellbeing App., • One paid volunteer leave day per year to support causes you care about. Whether you’re passionate about healthcare initiatives, environmental projects, or supporting local charities, we encourage you to contribute in a way that’s meaningful to you. To find out more about how we invest in our people, please visit our website on: ___ What are we looking for? • A proven track record of working as a CT Engineer, with good experience in reactive fault-finding and breakdown resolution in CT systems., • Experience with Canon/Toshiba CT systems would be an advantage., • Excellent communication and customer service skills, • Ability to work in a high-pressure and fast-paced environment, • Ability to manage own diary and comfortable travelling across the region, • Full and valid right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this position., • Full UK Driving License. We are also delighted to have made it onto the Inclusive Top 50 UK Employers List 2024/25, ranking at Number 46th! Now in its 9th year, the Inclusive Top 50 UK Employers List (IT50), displays a collection of the most inclusive employers operating across the UK, shining a light on best practice for inclusion across all strands of diversity including Age, Disability, Gender, LGBT, Race, Faith & Religion. We also recognise that every individual has unique needs and circumstances. As part of our commitment to inclusivity, we are able to offer reasonable adjustments during the application and interview process to support candidates with disabilities, long-term health conditions, or other personal circumstances. If you require any adjustments, please don’t hesitate to contact our Recruitment Team at - we’ll work with you to ensure that you have the support you need to succeed. To apply for the role, please apply via the link or send your CV directly to our Recruitment mailbox: We look forward to receiving your application #joinourteam

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Junior Sous Chef to join our stunning site at Royal Opera House, London. Location: WC2E 9DD Salary: £13.85 per hour, plus tronc in total £17.00 - £20.00 per hour, depending on experience Working Pattern: 40 hours per week – 5 days our of 7, shifts between 09:00am and latest finish 10:30pm (rota basis), flexibility is a must Key responsibilities will include: • Supporting the head chef, leading, and supervising kitchen staff, and ensuring high standards of food quality and hygiene, • Responsible for training and development of up to team of 5 team members, • Foster a positive and efficient working environment, leading by example and motivating the kitchen teams at each site, • Maintaining high food quality standards, • Assist with ordering supplies, managing inventory, and controlling stock levels within budget for all three kitchens, • Help manage budgets and control food costs, ensuring profitability for each area Ideal candidate Junior Sous Chef : • Be passionate about great-tasting food and exceptional customer service, • Have experience as a Junior Sous Chef equivalent role with a strong culinary background, • Have strong leadership, communication skills, and a passion for food to ensure smooth, efficient service, • Demonstrate brilliant financial acumen, • Very well organised and good time-management skills, • Comes from hi end- restaurant background, • In-depth knowledge of food safety and hygiene regulations, • Have willingness to work flexible hours, including evenings and weekend What's in it for you? Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Family friendly support, • A holiday purchase scheme, • Regular social events and communication with our leaders, • Volunteering days, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

ZPB Associates is a high-performing organisation looking for exceptional individuals to join us on our exciting growth journey. We want to bring our proposition to more clients in more places, with a particular focus on growing our pharma & life sciences client base. ZPB is a strategy and data-led communications consultancy. We partner with health systems, industry, consumers, and businesses to transform the way that healthcare is delivered and consumed. Our clients are committed to improving care for patients whether that is through innovative medicines, technology or critical services. We work across all parts of the health and care system, giving us a unique 360-degree approach to market access and insight. Our brand of market access helps clients operate as partners to the health and care system. We use data, insight, primary and secondary research to bring rich insight to a client’s world, allowing them to improve access and engagement. Our pharma and life sciences practice is growing, and most of our work in pharma is with their national market access teams. We work with some of the largest pharma companies in the world, as well as smaller biotechs. Our portfolio spans cardiovascular disease, infectious disease (e.g., HIV and Hep C), cancer, rare diseases and many more. We’re looking to build out our market access and research practice and we’re looking for both junior and senior roles to support its growth. About the role This role requires an interest in pharma market access and the wider health and care system. You will have previous experience in a similar environment or have worked in research, analysis, or scientific roles understanding market and system drivers. You will be passionate about improving access to treatment and care, be that pharmacological or otherwise. Areas of work include strategic market access, market development, KOL / network mapping, research projects within the NHS, thought leadership, building medical science liaison tools (customer facing), patient research, engagement, and advocacy. One of the key factors is that you are part of a growing team working with both healthcare and pharma clients. You will work with our clients to understand their challenges and design effective, innovative, and exciting strategies to help them achieve success. You will also work alongside healthcare services & digital health companies. About you: • At least 2 years as a healthcare market analyst with proven experience in market research, market, • access and data analysis, • Experienced in the pharmaceuticals & life sciences sector, and with a solid understanding of the UK healthcare system and wider market., • An analytical and ever-curious mind and proficient in research methodologies, data interpretation and statistical analysis., • Ambitious, enthusiastic, and creative. You’re passionate about using data and insight to bring problems to life and to help colleagues and clients understand what solutions or approaches may be most effective., • Able to make insight sing using creative and compelling formats, including data visualisation and modelling to reveal the status quo as well as potential., • A health geek, with a relevant degree, relentlessly interested in the sector and how data and insight can help improve access to the latest treatments and technologies., • A self-starter, happy to pitch in wherever you’re needed, with excellent written and verbal communication skills and able to engage with clients up to a senior level., • You’re ambitious and keen to succeed., • You’re a problem solver, who is able to take initiative and happy to step up when needed., • You’re able to come into our London office 3 days per week (Tues – Thurs). You’ll be: • Conducting market research and analysis (secondary and primary) to identify trends, opportunities and threats in the healthcare and pharma industry., • Collecting and analysing data (qual and quant) on market dynamics, competitive landscapes, customer segments and industry trends to provide actionable insights to clients., • Analysing data on healthcare services, patient demographics, funding sources, regulatory developments and competitive landscape to provide insights and recommendations to support strategic decision-making., • Able to put datasets to work through your basic knowledge of the information they have and how they can be used., • Supporting research projects, managing timelines and ensuring deliverables meet quality standards and client expectations., • Responsible for seeking out and using data sources to model dashboards, pathways and scenarios, tell a story or illustrate a problem., • Able to advise the team on data interpretation, limitations and context., • Able to present information in an exciting and intelligent style in a variety of formats working with designers and other creative colleagues., • Able to design qualitative research plans, discussion guides and undertake interviews capturing information and developing it into insight for projects including strategy development, communications and market insight., • Collaborating with internal teams and external stakeholders to gather relevant data and information for analysis., • Keeping abreast of industry trends, best practices and regulatory changes that may impact the healthcare market., • Responsible for preparing and presenting information working alongside the client team. This could be in the form of face-to-face client meetings, proposals, presentations or reports to communicate findings and recommendations to senior management and key stakeholders. You may be asked to contribute to development of media stories, sales materials or workshops., • An expert at data analysis, outlier calculations including banding and quintiles as well as basic regression analysis., • Happy to pitch in and help where necessary. What you’ll get in return: • Salary starting at £40-45k plus bonus, • 25 day’s holiday per year, increasing to 31, plus bank holidays and the Christmas period, • A comprehensive training and development programme, with the opportunity to focus on your particular interests, • 4 week fully paid sabbatical after five years’ service, • Private medical insurance, which includes discounts and offers on wellness products, • Central London office in Hale house – ‘home of HealthTech’ which has regular events and socials so you can meet and learn from some of the brightest health innovators in the UK, • Trust, respect, plus continual development opportunities and autonomy., • Mentorship from senior team members (with backgrounds in NHS, data and analytics, public health, market access) who have built their careers through advising, positioning and steering organisations through the health and care system., • Direct exposure to senior individuals, think tanks, forums and trade bodies shaping the future of health and social care. If you think this sounds like you, please send your CV and a covering letter to

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Financial Services Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Demonstrate strong English verbal and written communication skills, • Demonstrate self-reliance and motivation This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Benchmarked salary of £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

About IKAWA At IKAWA, we are transforming the coffee industry with world-leading precision sample roasters trusted by coffee professionals in more than 70 countries. Since 2010, over 10,000 users have roasted more than one million cups of coffee using our systems. Our mission is simple: Improve coffee for everyone, farm to cup. We design and manufacture innovative roasting systems that elevate quality, support better decision making in sourcing, and make exceptional coffee more accessible around the world. Today that means two revolutionary roasters, and our long-term vision reaches far beyond this to reshape the global coffee value chain. Join our ambitious team and help us continue to redefine what is possible in coffee. Salary: £33k/annum (37.5h contract) + commission Hybrid role: 3 days per week at the company’s HQ in Lewisham, London Role Overview We are looking for a high-performing Sales Executive with proven B2B sales experience to help meet the growing global demand for our IKAWA Sample Roaster for Professionals. This is a hands-on commercial role, reporting into our Head of Sales and Marketing, that blends sales outreach, product demonstrations, customer relationship building, and international travel. You will be confident, enthusiastic, and highly driven, ready to contribute to ambitious growth targets and represent IKAWA in the field. Important: Candidates must be within a comfortable commuting distance to Lewisham and able to work onsite three days per week. This role involves regular international travel at short notice and occasional weekend work for trade shows. Applicants must have the unrestricted right to work in the UK because sponsorship is not available. Key Responsibilities The role includes the following responsibilities but is not limited to: • Present IKAWA’s products to coffee buyers, traders, roasters, and producers around the world, • Manage and engage a dedicated sales pipeline of more than 200 active prospects, • Respond effectively to inbound leads, maintaining fast and high quality communication, • Generate outbound outreach to build a strong, high conversion pipeline, • Bring the value of our product to life through email, phone, virtual demos, and live demonstrations, • Conduct in-person product demonstrations and customer visits in the UK and internationally, • Represent IKAWA at key industry exhibitions and events throughout the year, including some weekends, • Contribute to short term and long term commercial initiatives and improvement projects, • Work closely with account management, marketing, operations, and customer service, • Act as a brand ambassador who champions IKAWA across the coffee industry The ideal Candidate • Minimum two years of B2B sales experience, not retail or shop-floor sales, • Comfortable commuting to Lewisham HQ for three days each week, • Proven track record of achieving or exceeding sales targets, • Strong relationship building and customer engagement skills, • Confident presenting and demonstrating products, both in person and remotely, • Excellent verbal and written communication, • Solid understanding of sales frameworks and pipeline management, • Strong negotiation skills, • Energetic, persistent, and results oriented, • Able to travel internationally at short notice and work occasional weekends for trade shows or other events, • Experience using Hubspot or other similar sales CRM systems Nice to Have • Experience in the specialty coffee industry, coffee equipment sales, green coffee or coffee subscriptions, • Understanding of the Specialty Coffee sector, cupping, flavour profiles and coffee grading knowledge., • Additional business level languages beyond English Why IKAWA? Working at IKAWA means being part of a tight-knit team that’s making a global impact in the coffee industry. We offer a collaborative culture, opportunities for growth, and a chance to work with a product that people truly care about. If you’re passionate about product innocation, sales growth and love great coffee, we’d love to hear from you. Salary: £33k/annum (37.5h contract) + commission Hybrid role: 3 days per week at the company’s HQ in Lewisham, London Holiday allowance: 25 days + Bank holiday Probation: 3 months Start date: 05/01/25

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To tidy the luggage area and Concierge desk as required., • To man the Telephone main switchboard as and when required., • To ensure all requests are the Concierge desk are handled in a professional and courteous manner., • To assist in the Security of the hotel by reporting any suspicious persons or happenings., • To ensure a proper handover is prepared for the morning shift., • To deliver extra beds, turndown beds and clean rooms as requested by your line manager., • To park cars safely when required and issue correct dockets with all details provided as blank filled in., • To prepare the Banqueting Boards and assist in directing guests to functions., • Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule., • Reports any incidents, complaints, suspicious persons or safety hazards immediately. About you: The ideal candidate for this position will have the following experience and qualifications: • Must have UK driving license., • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment., • Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism., • Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service., • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

Sales Negotiator – High-End Independent Agency | Fulham £20,000 – £25,000 basic | £60,000 – £75,000 OTE | Company Tesla | 25 days holiday + BHs If you're an experienced Sales Negotiator who values straight-talking service, beautiful homes, and a more grown-up approach to agency life this could be the ideal next step in your career. This Fulham-based independent agency has become the go-to name in the local market since 2008. Known for offering honest advice, a consultative approach, and a modern brand, they’ve built a team of experienced professionals who work collaboratively and take real pride in delivering results the right way... without the corporate ego or the outdated estate agency clichés. The Role You’ll split your time between the office and out on viewings, getting to know applicants and understanding their needs before guiding them through the buying process with care and expertise. Your day-to-day will involve: • Conducting viewings and building lasting relationships with buyers, • Managing your applicants from first enquiry to offer and beyond, • Working closely with solicitors and colleagues to ensure sales progress smoothly, • Handling negotiations and delivering honest, professional advice to clients, • Maintaining excellent communication with buyers and sellers throughout the process, • Supporting your manager with feedback, updates, and sales progression as needed What You'll Need • A minimum of 2 years' experience as a sales negotiator (ideally in London), • A full UK driving licence, • A customer-first mindset and genuine passion for property, • Strong organisational skills and the ability to work independently, • A calm, mature approach and great communication skills The Package • Basic salary £20,000 – £25,000 (depending on experience), • OTE £60,000 – £80,000, • 25 days holiday per year, plus public holidays, • Use of a branded Tesla for viewings, • Hours: Mon–Fri 9am–6pm & one in three Saturdays 10am–6pm If you’re looking for a role where your talent is recognised, your ideas are heard, and your environment is refreshingly down-to-earth — this is a rare opportunity to grow your career with a standout agency in the Fulham market. Please note: I am out of the office until the week commencing 5th January 2026. Applications will be reviewed and responded to then. Thank you for your patience.

Reception Manager - High-End Hospitality Operator Location: London Salary: £50,000 per annum + amazing benefits package Our client, a highly regarded and successful hospitality operator with a portfolio of unusual, breath-taking restaurant concepts, serving amazing food in prime locations, are looking for a highly experienced, commercially driven, well-networked and proactive Reception Manager for their operation based in central London. The group is expanding with plans to open further restaurants and brands across the UK and overseas. Still relatively young yet highly successful with a fantastic reputation as an employer, they pride themselves for being ahead of their competitors and providing their guests with a unique dining experience. The role: • Inspire your team to deliver the companies vision, to bring a unique and immersive dining experience to their guests, • Show your experience and capability for managing high volume operations and busy service periods, • Demonstrate an in-depth knowledge of booking systems such as Seven rooms and Opentable and understanding customers specific needs to deliver a unique experience, • Provide guests with up to date and accurate information on the restaurant with a good knowledge of all food and drink offerings, • Adapt your style to different situations and different customer requirements, • Inspire the team to deliver impeccable service with unwavering attention to detail to our guests throughout their time in the restaurant, • Willingness to share their knowledge with junior members of the team so they are continually learning and developing The package: ·£50,000 per annum package ·Health care plan ·50% off dining ·Long service awards ·Wagestream ·Development academies ·Cycle to work scheme ·EAP scheme ·Wellness programme ·Meals on duty ·Annual celebration This is a fantastic opportunity for the right candidate. If you feel you have what it takes and want to be involved, then please click apply. Hesketh James is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background.

Job Description Title: Senior Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a Senior Sales Associate, you are a key player on the boutique team—combining deep product knowledge, exceptional client service, and leadership presence to support both customer experience and team performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Senior Sales Associates lead by example and contribute to a culture of respect, team collaboration, and elevated service. Job Purpose To serve as a role model on the sales floor by delivering exceptional client service, meeting and exceeding personal sales goals, and supporting junior staff with day-to-day selling and service standards. The Senior Sales Associate acts as a product expert and clienteling ambassador, helping to drive performance and uphold Longchamp’s luxury values. Key Responsibilities Client Service & Sales Leadership • Deliver world-class service to each client, providing tailored styling advice and storytelling around Longchamp’s heritage and product craftsmanship, • Actively drive personal sales and assist others in achieving team goals, • Support CRM initiatives by cultivating long-term relationships and managing follow-ups, • Resolve client issues with professionalism and sensitivity Team Mentoring & Support • Serve as a coach and mentor for junior Sales Associates during floor operations, • Provide peer-to-peer training on product knowledge and selling techniques, • Help reinforce service protocols and team standards, particularly during peak periods, • Support management in daily team briefings and onboarding of new employees Product & Brand Expertise • Maintain deep, up-to-date knowledge of collections, materials, and product care, • Stay informed on current fashion trends and competitive market activity, • Share feedback on product performance and customer preferences with leadership Boutique Operations • Support store operations including stock handling, delivery processing, and replenishment, • Perform POS transactions with speed and accuracy, • Maintain floor presentation and cleanliness throughout the shift, • Follow all loss prevention and compliance procedures Skills & Qualifications • 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role, • Strong customer service and sales acumen, • Advanced product knowledge and presentation ability, • Excellent communication and interpersonal skills, • POS and inventory system proficiency, • Fluent in English; other languages a plus Person Specification • Confident, articulate, and client-focused, • Collaborative and supportive of team goals, • Demonstrates a polished and elegant appearance in line with brand standards, • Reliable, proactive, and performance-driven, • Open to feedback, coaching, and personal development, • Available to work flexible hours, including weekends and holidays Key Performance Indicators (KPIs) • Personal sales target achievement, • Units per Transaction (UPT) and Average Transaction Value (ATV), • CRM data capture, client retention, and reactivation, • Team support contribution (e.g. mentoring, shift leadership), • Client satisfaction and mystery shopper feedback, • Visual compliance and operational excellence Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

We are seeking a Microsoft CX & CCaaS Implementation Specialist with deep expertise in MS Dynamics CCaaS, MS Dynamics 365 CRM Customer Service, Microsoft Copilot Studio, and Azure Communication Services to design, build, and operationalize next-generation customer experience (CX) and contact-center-as-a-service (CCaaS) environments. This role sits at the intersection of Dynamics 365 CRM Service, Microsoft Dynamics CCaaS, and Copilot-driven automation, enabling seamless omnichannel engagement, agent assist, and AI-driven case management. At TeKnowledge, your work makes an impact from day one. We partner with organisations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead, and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: • Be Part of Something Big – A growing company where your contributions matter., • Make an Immediate Impact – Support groundbreaking technologies with real-world results., • Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions., • Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Are TeKnowledge. Where People Lead and Tech Empowers. Key Responsibilities • Design and configure Dynamics 365 Customer Service, Microsoft CCaaS, and Copilot Studio solutions across voice, chat, and digital channels., • Integrate Microsoft CCaaS, Dynamics 365 with Azure Communication Services (ACS), Power Platform, and third-party CRMs., • Develop and maintain reusable reference architectures, solution blueprints, and deployment templates for D365 + CCaaS synergies., • Build and maintain demo environments, accelerators, and proof-of-concept demonstrating integrated D365 Service + Copilot + CCaaS capabilities., • Translate presales solution designs into implementation-ready configurations and guide delivery teams through setup and go-live., • Own UAT setup, final validation, cutover, and hypercare readiness., • Implement Copilot Studio conversational flows integrated with Dynamics 365 cases, knowledge bases, and Power Virtual Agents., • Design intelligent routing, agent assist, and self-service automation leveraging Microsoft AI services., • Build and publish custom connectors, plug-ins, and data adapters to unify customer journeys., • Create technical BoQs, solution documentation, and implementation playbooks for presales and delivery teams., • Support solution sizing, feasibility analysis, and migration assessments (e.g., from Genesys, Avaya, Kore.ai, or Cognigy)., • Ensure alignment with Microsoft Cloud Adoption Framework, Security & Compliance, and Well-Architected Framework standards., • Continuously refine solutions to enhance agent productivity, CX analytics, and service automation maturity. Required Skills & Experience • Proven hands-on implementation experience with Microsoft Dynamics 365 Customer Service, CCaaS (Digital Contact Center Platform), and Copilot Studio., • Strong understanding of omnichannel engagement, case management, routing logic, and agent productivity tools., • Experience in CCaaS migrations and integration architectures using Azure Communication Services and Power Automate., • Ability to build end-to-end CX solutions connecting Dynamics 365, Copilot, Azure Open AI Services, and external systems such as WFM., • Excellent technical documentation skills., • Familiarity with Azure Foundry, Power Platform, Dataverse, and Azure Cognitive Services. Preferred Qualifications • Microsoft Certifications: MB-910 / MB-920 (Dynamics 365 Fundamentals), MB-230 (Dynamics 365 Customer Service Functional Consultant), AI-102 (Azure AI Engineer Associate), Azure Communication Services, and/or Copilot Studio specializations., • Prior experience in presales solution engineering, consulting, or technical evangelism roles., • Demonstrated success in creating accelerators, integration templates, or solution IP within Microsoft ecosystems., • Understanding of contact-center KPIs, journey analytics, and CX transformation frameworks.

Luxury Watches We are looking for a Luxury Sales Associate to join our prestigious team. If you have a deep appreciation for high-end watches and enjoy creating memorable experiences for clients, this is the perfect opportunity for you! • London, • Salary: Up to 50k - Negotiable pending experience + great benefits package Commitment to quality, precision, and impeccable customer service sets us apart as leaders in the industry. We aim to provide every customer with an extraordinary shopping experience, guided by expertise and passion. Key Responsibilities: • Build and nurture strong relationships with clients, offering personalized and memorable experiences, • Maintain a high level of product knowledge and stay updated on new collections, trends, and innovations, • Achieve and exceed individual sales targets while promoting the brand’s luxury image, • Manage stock and ensure the store is well-organized, visually appealing, and in line with brand standards, • Handle customer inquiries, after-sales service, and warranty information with care and professionalism, • Collaborate with the team to execute events, product launches, and promotions that enhance the brand’s presence, • Ensure a luxurious, welcoming atmosphere for clients at all times Requirements: • Previous experience in luxury retail, particularly in watch sales & HFJ, is highly preferred, • Excellent communication, interpersonal, and customer service skills, • A polished, professional appearance and demeanor, reflective of the luxury industry, • Proven ability to meet or exceed sales targets, • Strong attention to detail and a customer-centric approach to sales, • Knowledge of high-end watch brands is a plus, • Ability to work in a fast-paced environment while maintaining professionalism and elegance Why Join • Competitive salary and commission structure, • A dynamic and collaborative team environment focused on excellence, • Employee discounts and other exclusive perks If you're passionate about luxury timepieces and ready to bring your sales expertise to a brand synonymous with elegance, apply today!

A renowned private clinic on Harley Street with a very friendly and sociable team of people is looking for a Lead Receptionist to lead their reception team, and deliver an exceptional patient experience across all front of house areas within the clinic. They are a close knit hardworking team and there is huge scope for progression there as well as fantastic benefits. This role ensures the smooth running of daily reception operations, driving high performance within the team, maintaining consistent standards, and serving as the key link between the reception function and senior management. The Head of Reception will oversee workflow, service delivery, team development, and the professional presentation of the clinic environment. This role requires: Leadership & Team Management • To lead, support, and manage the Reception Team, promoting a high-performance culture., • To hold regular 1:1s, team meetings, and coaching sessions to ensure clarity, communication, and effectiveness., • To provide real-time guidance to the team, ensuring all reception tasks are completed accurately and on schedule., • To support recruitment, onboarding, and ongoing training of team members., • To conduct probation reviews, performance appraisals, and address underperformance confidently and constructively. Operational Excellence • To ensure the reception desk and waiting areas are always calm, organised, and well-presented., • To manage daily operations, ensuring appropriate staffing levels, shift coverage, and adherence to clinic protocols., • To drive efficiency in patient flow, appointment management, waiting room organisation, and communication between clinical teams and reception., • To oversee the maintenance and accuracy of patient records, invoicing, administrative documentation, and compliance with clinic policies. Communication & Coordination • To act as the primary liaison between management and the reception team, ensuring clear, timely communication of updates, changes, and expectations., • To work closely with other departments (Optometry, Surgery, Technicians, Admin, and Management) to ensure seamless coordination and exceptional patient care., • To represent the Reception Team at HOD meetings, raising department issues, suggestions, and improvements. Performance & Service Standards • To drive service excellence, ensuring patients receive a warm, professional experience from arrival to departure., • To monitor team performance, service levels, punctuality, and adherence to clinic standards., • To analyse workflow challenges and implement service improvements or training where necessary., • To maintain and update policies, procedures, checklists, and training resources for the reception function. Personal Attributes • Highly self-motivated and proactive, with the ability to anticipate the needs of the clinic., • Able to manage multiple competing priorities in a high-pressure environment., • Strong understanding of customer behaviour and the ability to adapt communication styles accordingly., • Calm, compassionate, and professional at all times when dealing with patients and colleagues., • Open to change and personal development, with the desire to consistently improve processes and performance. PERSONAL REQUIREMENTS • Minimum 3–4 years' experience in reception or administrative roles, ideally within a medical, clinical, or hospitality environment., • At least 1–2 years of team leadership or supervisory experience., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Competent using databases, email, Word, Excel, and general administrative systems., • Confident problem-solving ability with a calm and solutions-focused mindset., • Professional presentation and patient-facing experience essential. This is a wonderful working environment where you will be supported. There is progression potential and lots of benefits. The salary is around £40-45K (potentially flexible for the right person). We are expecting a high volume of applicants so please send your application ASAP to avoid missing out on this great role.

We are on the hunt for an experienced sales controller to join our team. At Gran Luchito, you will play a key role in shaping and growing one of the UK’s most exciting challenger food brands. Responsible for driving commercial strategy and revenue growth across key retail accounts. You will drive the brand’s market share within the Mexican and World Foods category, ensuring the business remains competitive, profitable, and ambitious in its growth targets. Full Time 40hrs a week - home based with some travel required. Salary available on request (see bottom of list for full list of benefits) To apply please send your CV and a covering letter to: About Gran Luchito Gran Luchito is on a mission to bring the very best of Mexican food to the world. Trading since 2012, we have a range of over 20 Mexican products that we sell to Tesco, Sainsbury's, Waitrose, Ocado, Booths, Whole Foods Market and export to several markets around the world, including Sweden, and Australia. We work with manufacturing partners in Mexico, Europe and the United Kingdom. We are a small global remote working team with team members in the UK, Italy and South Africa. Our Mission To become the world’s most loved authentic Mexican food brand by looking after our customers, people and planet. We are proud to be a certified B Corp and a member of 1% for the planet. About You To succeed in the role the right candidate will be an experienced sales manager, preferably with experience working and managing accounts of Major UK Supermarkets and a self starter ready to make a significant impact on the Gran Luchito business. You will naturally capture the distinctiveness of the Gran Luchito 'Great Little Fighter' brand, and lead the sales team whilst embodying our core values of being nimble, authentic, progressive, and inclusive. Your Key Responsibilities: • Lead the grocery Sales Team, • Manage key UK retail accounts such as Waitrose and Tesco, • Work closely with the Head of Marketing to implement the UK strategy., • Bring in new business, • Creating and implement annual JBPs for customers., • Managing P&L of accounts within budget., • Effective internal and external communication of performance, recommending specific actions where the business looks to consolidate areas of strength as well as rectify underperformance., • Bringing Gran Luchito to life in store! What we are looking for: • A highly experienced FMCG professional with 5+ years of proven success working with major UK supermarkets., • Full UK driving licence (not essential - but ability to travel around the UK where required)., • Entrepreneurial and collaborative team player with excellent communication skills., • Strong understanding of sales strategies and ability to hit KPIs., • Excellent customer relationship management., • Good understanding of IT systems relevant to the role., • Data-driven with strong analytical skills to measure, forecast and optimise sales performance., • IT Literate with advanced user ability on Google Sheets/Excel & Google Slides/Powerpoint., • A passion for selling and comfortable negotiating with buyers., • Excellent attention to detail., • Excellent analytical skills., • Ability to effectively work remotely in a dynamic, fast-paced start-up environment, with excellent project management skills, comfortable juggling multiple projects., • Passionate about food, cooking and Mexican cuisine is a plus! Additional Requirements: • Must be an English speaker., • Applicants must be eligible to work in the UK., • Effectively work remotely in a dynamic, fast-paced start-up environment., • Full-time: 40 hours/week, • UK, must be able to regularly commute to work events, meetings within M25 and travel internationally if required. How we Work At Gran Luchito, we believe great things happen when different voices come together. We're building a workplace where everyone feels included, supported and excited to do their best — no matter who you are or where you’re from. We believe in a workplace that works for you. Adjusted hours, part-time roles, flexible working - we want to support what balance looks like for you. We know that thriving at work often means having the space to manage life beyond it. Interested? If you're excited about a role with us but don’t meet every single requirement — we still encourage you to apply. We’re looking for potential, passion, and people who care about what they do. Benefits include * • Salary on request, • 25 holidays plus standard 8 UK Bank holidays, • Annual performance bonus of up to 20% of base salary., • If you birthday falls on a work day - take a half day on us, • Work Place Pension, • Bupa health and dental insurance, • Death in Service Insurance, • you will become eligible for some of these benefits after your probation period. Please check our handbook for a full list of benefits and details..

LatentView Analytics is a leading global analytics and decision sciences provider, delivering solutions that help companies drive digital transformation and use data to gain a competitive advantage. With analytics solutions that provide a 360-degree view of the digital consumer, fuel machine learning capabilities and support artificial intelligence initiatives., LatentView Analytics enables leading global brands to predict new revenue streams, anticipate product trends and popularity, improve customer retention rates, optimize investment decisions, and turn unstructured data into valuable business assets. Key Responsibilities: Building and scaling data pipelines, analytical infrastructure, and dashboard solutions that power customer success insights across multiple international markets. responsible for engineering high-quality data foundations, enabling automated analytics workflows, and implementing new tools and capabilities that enhance data accessibility and reliability across Customer Experience, Digital Experience, and Service Delivery. Hands-on, technically focused role at the intersection of data engineering and applied analytics. Qualification : • 8+ years of experience in Data Analytics, Data Engineering, or Applied Data Science, • Expert proficiency in SQL for complex queries, data modeling, and transformation logic, • Strong experience with data pipelines and orchestration tools, • Hands-on experience with big data ecosystems (e.g., Snowflake, Databricks, Spark, AWS/GCP/Azure data services), • Advanced skills with Tableau, Power BI, or Looker, including data source optimization and dashboard automation, • Proficiency in Python or R for scripting, data analysis, and automation, • Familiarity with APIs, RESTful data integration, and Git-based workflows, • Experience with A/B testing frameworks, statistical analysis, or experimentation design preferred, • Knowledge of Customer Success or Support Operations KPIs (e.g., resolution rate, contact deflection, AHT) preferred, • Strong problem-solving, collaboration, and communication skills with both technical and non-technical audiences, • Data Engineering & Pipeline Development: Design, build, and maintain ETL/ELT data pipelines to consolidate and transform customer success data from multiple international sources. Collaborate with Data Engineering and Platform teams to optimize data ingestion, model performance, and processing efficiency. Implement data validation, version control, and automated quality checks to ensure accuracy and reliability. Partner with engineering to establish data governance, metric definitions, and consistent schema designs across global regions., • Dashboard Development & Automation: Develop and maintain scalable, self-service dashboards and data products that empower teams to explore key metrics (e.g., tNPS, AHT, repeat contacts, digital adoption). Leverage tools such as Tableau or Qlik for visualization, ensuring optimal performance and intuitive design. Automate recurring reports and KPI tracking workflows, integrating them with modern BI and data orchestration tools., • Advanced Analytics & Insights: Conduct deep-dive analyses and root-cause investigations to identify patterns, trends, and optimization opportunities across global support operations. Use SQL, Python, or R to build analytical scripts, support experimentation frameworks, and perform ad-hoc statistical analyses. Partner with Data Science teams to productionize analytical models or pipelines supporting A/B testing and performance measurement., • Tooling & Capability Enablement: Evaluate, implement, and integrate new data tools, APIs, and cloud-native platforms to expand analytic capabilities. Champion best practices in data architecture, version control (Git), and continuous integration/deployment (CI/CD) for analytics workflows. Serve as a technical point of contact for data platform enhancements supporting International Customer Success analytics., • Communication & Collaboration: Translate complex analytical outputs into clear, actionable insights for technical and business partners. Collaborate cross-functionally with engineering, product, and operations to embed data-driven decision-making into strategy. Support a data-first culture through documentation, training, and process standardization. At LatentView Analytics, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, colour, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Head of Customer Experience & Contact Center Operations London | Hybrid Up to £100 + £17k Bonus, 30 Days Holiday, 14% Pension, Full Family Health Care + This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e.g., Genesys, NICE, Verint, Zendesk, Salesforce Service Cloud). Overseeing multi-site operations including offshore locations you will own service performance across customer-service operations, ensuring consistent service levels, strong workforce planning, robust quality controls, and a high-performance culture. Lead risk management, operational reporting, and continuous improvement across multiple region Key Responsibilities • Oversee capacity planning, forecasting, and service-level delivery., • Manage operational budgets and monthly performance reviews., • Lead service tools oversight (telephony, case management, reporting platforms)., • Drive a strong risk-management culture and compliance with customer-outcome obligations., • Build capability: recruitment, onboarding, skills development, competency frameworks., • Lead Quality Assurance and ensure consistent service standards., • Develop executive-level reporting and operational dashboards., • Partner with product, change, and technology teams to improve customer journeys., • Monitor industry best practice and competitor activity to inform service strategy. Candidate Profile • Senior leadership experience in customer operations or contact-centre environments., • Prior experience in a Large Financial Services firm. (Bank, Insurance, Credit Cards Etc.), • Strong understanding of telephony/case-management platforms (e.g., Genesys, NICE, Zendesk)., • Skilled in capacity modelling, forecasting, and performance management., • Experience operating in regulated environments., • Strong analytical, reporting and stakeholder-management capabilities., • Proven track record developing teams and uplifting service culture., • Comfortable leading through change and transformation.

Job title Case Manager Reports to Underwriting Team Leader Department Operations – Underwriting Location Hybrid – 3 days in the Glasgow office Contract Type 6-month Fixed Term Contract Start Date Candidates must be able to start early Jan Deadline 5pm, Monday 22 December 2025 LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come. Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement. LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. We live by four core behaviours that shape our culture and guide our success: • Commitment – going the extra mile for brokers, customers, and colleagues., • Agility – adapting quickly, embracing innovation, and staying ahead in a dynamic market., • Humility – valuing collaboration, listening actively, and learning continuously., • Openness – communicating transparently and welcoming diverse perspectives. If these behaviours resonate with you, you’ll thrive here. The role At LiveMore, we care passionately about our customers. As a Case Manager, you are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner. Responsibilities • Managing a busy pre-offer pipeline of applications., • Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately., • Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria., • Remaining compliant with all applicable regulatory guidelines., • Developing and maintaining key relationships with internal and external customers., • Answering internal and external customer queries, with the key objective of first-time resolution., • Meeting key performance indicators and service levels by working to agreed objectives and deliverables., • Identifying potential issues and suggesting suitable solutions or process improvements. Experience and Competencies • Customer service experience, • An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly., • Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail., • Meticulous attention to detail. Benefits • Growth Shares – a stake in the company, • 30 days holiday plus bank holidays, • Health cash plan, • Salary Sacrifice pension scheme, • Employee assistance programme, • A supportive and collaborative working environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing

About the Job This is an exciting role for those with a cheerful, outgoing personality who love interacting with people and animals. If you enjoy engaging with the public, building relationships, and being part of a dynamic team, this role is perfect for you. Occasional in-clinic administration will also be part of the role, but most of your time will be spent meeting clients, promoting our services, and supporting our community initiatives outdoors. Company Description Virtue Vets is London’s leading next-generation veterinary care and pet wellness clinic chain. Known for premium, tailored care at accessible prices, we deliver an exceptional experience for pets and their owners. Our clinics feature modern, contemporary designs alongside state-of-the-art diagnostic, surgical, and laboratory facilities. At Virtue Vets, we prioritise pet health and client satisfaction in every aspect of our services. Role Description We are looking for a Hostess to represent Virtue Vets in London. You will be the friendly face of our brand, helping potential clients learn about our services and encouraging them to experience our clinics. Your responsibilities will include: • Engaging with the public in busy areas, parks, and at local events to introduce Virtue Vets and our services., • Providing information to potential clients and assisting with sign-ups., • Conducting tours of our clinics for interested clients., • Supporting occasional in-clinic administrative tasks, including answering client inquiries and helping with simple office duties., • Assisting the team during promotional events and community initiatives. What We’re Looking For • Outgoing, approachable, and enthusiastic personality., • Excellent communication skills and confidence engaging with the public., • Professional, neat, and well-presented appearance., • Ability to work independently and as part of a team., • Flexibility to work weekdays, weekends, and some evenings., • Experience in customer service, hospitality, events, or retail is preferred., • A love of animals and interest in pet care is a strong advantage. Why Join Virtue Vets? • Be part of a modern, fast-growing veterinary brand., • Enjoy a role that mixes people engagement, events, and light in-clinic administration., • Flexible working hours and a dynamic work environment., • Work with a supportive, friendly team and make a tangible difference to pets and their owners.

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Retail Sous Chef to work at a prestigious banking firm. Location: 1 Basinghall Ave, London EC2V 5DD Rate of Pay: £40,000 per annum Working Pattern: Monday - Friday 40 hours per week, 7:00am - 3:30pm Key Responsibilities: • To invent and create menus that are in line with client and customer needs, • To produce food in a timely fashion to ensure smooth service to the customers, • To enjoy the food you produce and ensure they are ‘picture perfect’ every time, • To assist in developing and producing new service styles and food concepts, • To communicate with the relevant parties requirements for planned menus and, • order necessary ingredients, • Cooking for up to 500 people per day Our ideal candidate will have a contract catering background What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards Partnerships, Innovation, Integrity, Quality, Fun

Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence. For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance. Role Overview: We are seeking a Sales Associate with proven experience in the luxury fashion and/or resale industry. The ideal candidate is sales-driven, ambitious, and highly motivated, with a deep understanding of the luxury retail landscape and a passion for growth. They possess exceptional clienteling skills, a genuine love for luxury brands - especially Hermès - and strong product knowledge across key categories such as Birkin and Kelly bags, exotic leathers, and limited-edition pieces. This is an exciting opportunity for an ambitious individual eager to build their career with a brand that values excellence, authenticity, and success. What you’ll be doing: • Provide a premium client experience from initial inquiry to final sale, • Build, maintain and retain long-term relationships with high-net-worth individuals, • Confidently advise clients on product selection with an expert understanding of luxury items, • Have an understanding of ‘white glove’ service and manage inventory with care and attention to detail, • Collaborate closely with the sourcing and authentication teams, • Hit and exceed individual sales targets while maintaining brand integrity What we’re looking for: • Proven experience (minimum 2 years) in luxury fashion, ideally in resale or consignment, • Expertise in top-tier luxury brands, with a strong knowledge of Hermès products (not essential), • Polished, confident, and sophisticated presence, • Outstanding communication and interpersonal skills, • Highly organised, self-motivated, and detail-oriented, • A natural flair for styling, presentation, and customer experience, • A sale driven, and motivated individual who thrives on a job well done Why work with us? At Love Luxury, we believe success should be as rewarding as it is inspiring. Joining our team means becoming part of a fast growing luxury brand, where ambition is celebrated and growth is limitless. • Generous commission structure and earning potential: Your hard work and sales results directly define your success - the sky’s the limit., • Career growth: We’re committed to helping you develop, learn, and progress within a brand that’s expanding across Dubai and beyond., • Empowered culture: Work alongside a passionate, driven team that values excellence, authenticity, and achievement., • Luxury environment: Represent a respected global brand in a premium retail space, surrounded by the world’s most exclusive designer pieces., • Continuous development: Receive product training, mentorship, and real opportunities to grow into senior luxury sales and management roles. At Love Luxury, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where every team member is valued, respected, and empowered to thrive — regardless of background, nationality, or identity. Due to the large number of applications, our team endeavours to respond within one week.

We are looking for an exceptional Account Executive to join our rapidly growing field team in London. Your primary responsibility will be to generate in-store sales and contribute to brand awareness and retail sales to influence Sunday Riley’s in-store success. You will have full ownership of sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service. Your main areas of focus will be to: • To deliver exceptional customer service to all potential/actual customers., • To consistently achieve and deliver the KPI targets., • To develop excellent in-store relationships with management/peers., • To know and understand sales achievements, figures and data and to have personal accountability for all deliverables. Product Knowledge • To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team., • To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment., • To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products., • To be able to answer all customer’s needs in order to recommend the exact products suited to them. Store Environment • To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area., • To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards., • To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed., • To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples. The ideal candidate: • You must enjoy the retail environment and have a strong background in the beauty industry, sales and customer experience., • Professional Beauty Therapy qualifications are essential., • You are a stellar seller, organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills., • Communication skills, timely reporting practices, follow-through, and a collaborative approach with Field Sales Manager to develop strategic in-store sales and activities are a must., • Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment., • Flexible in regard to work hours and travel, as national travel with occasional overnight stay might be required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves. EEO Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law. Social And Environmental Responsibilities We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value

Who we are: Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We offer year-round collections, including knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move. We are defined by the women who wear Varley and exist to instil quiet confidence, creating collections that enhance everything they already are. As women’s lives evolve, so do we. Job Description We are looking for a Wholesale Director EMEA (Maternity Cover) to oversee the regional wholesale strategy and drive commercial, profitable growth across wholesale partners, agents and distributors. Based in London, this role operates from the company’s Carnaby street office/Marlyebone showroom and reports directly to the CEO. The role is hybrid and based 3 days a week in our Soho office/ Marlebone showroom and 2 days working from home outside of market. In market days in the showroom can increase to facilitate customer appointments. Responsibilities • Deliver the EMEA wholesale strategy aligned with global commercial objectives., • Lead seasonal sales planning, including forecasting, budgeting, and achieving revenue targets., • Build and maintain strong relationships with key buyers, introducing new strategic partners each season., • Drive market appointments in London and Paris, ensuring clients’ OTB plans are met., • Drive sell-in and sell-out growth across key partners. Being accountable for all forward order and in-season business., • Oversee exisiting 3rd party agents and distributors in the region., • Focus on new business development identifying opportunities to expand distribution and channel growth., • Lead, coach, and develop a high-performing sales team., • Negotiate contracts, trading terms, and annual agreements., • Ensure brand consistency, compliance, and alignment across partners., • Maintain strong awareness of the competitive landscape and communicate market insights internally., • Conduct weekly business analysis on KPI’s and share performance updates for major accounts and market as a whole., • Work cross-functionally with operations, finance, and logistics to ensure a smooth end-to-end sales process., • Negotiate and support commercial activations such as pop-ups, trainings, and marketing collaborations., • Represent the company in a positive and supportive manner at all times. Experience and Skills • Minimum 10 years of wholesale experience, including team management., • Strong network and deep knowledge of the contemporary, athlesuire or luxury makret across Europe., • Sales-driven mindset with excellent negotiation and relationship-building skills., • Highly organised, detail-oriented, and comfortable in a hands-on environment., • Excellent communication and relationship-building skills, able to collaborate effectively with other teams and external partners., • Team player with the adaptability to thrive in a small, lean structure., • Strong written and verbal communication skills in English. Other languages a plus., • Ability to be calm under pressure and meet deadlines., • Excellent time management skills., • Strong reporting and analytical skills., • Highly motivated and proactive, able to work effectively in a fast-paced environment., • Proficiency in Microsoft Office., • Desirable: proficient in NuOrder or similar B2B platform., • A love of fashion and Varley as a brand and company., • Flexible to travel. Benefits • Employee Purchase Scheme with 50% off for employees., • Friend and Family Purchase Scheme with 20% off., • Access to Bupa Health care after 2 years, • 25 Days Holiday Our People We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community. Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of qualityin everything we do and looking after one another. Everything else should take care of itself. Company Values We are the sum of many parts. We may have two founders but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals. We pursue quality in everything we do. We should chase perfection in everything we do. Growth is a result of improvements to every aspects of what we do, not just reliant on an individual or department. We grow together. We embrace possibility and push boundaries. We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes. Data-driven decisions and purposeful actions. We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions. Our brand is timeless and valuable. Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation. We never compromise our product. We believer the best form of marketing is to make better product. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price. We respect and exceed customer expectations. We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others. We choose partners who reflect our values. We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation. We grow our brand by empowering others. We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections. Responsibility is at the core of everything we do. We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities. Kindness is our guiding principle. We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.

🚀 Join the Wowcher Team - We're Hiring a Sales Executive! 🚀 Location: London (Embrace the office vibes - 4 days a week!) Salary: £26,000 - £30,000 + Commissions (OTE £50,000 - £60,000) Are you a Sales Executive ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few! We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on! What are we looking for? • We are looking for someone with an eye for business-to-business sales. You must be able to come in and hit the ground running!, • A confident communicator who is happy to pick up the phone to talk with both new prospective clients, as well as those we have worked with previously., • Excellent presentation, communication, and negotiation skills with the ability to sell at all decision-making levels., • A smart business-oriented individual who can understand what deal structures and price points will appeal to the consumer, and who can then negotiate strongly to achieve a great outcome for the consumer, Wowcher, and client alike., • An individual who has an interest in consumer trends, and what types of deals will perform best as those trends evolve., • Brilliant objection handling skills, with the ability to anticipate queries and objections, and the initiative to gather the tools and information necessary, as well as build the trust required, to turn these around., • Self-motivated team player who can exceed goals and revenue expectations, with the ability to work on their initiative whilst building positive and rewarding working relationships with both colleagues and stakeholders. What will my responsibilities be? • Actively calling targeted businesses with the ultimate aim of signing fabulous merchants, • Creating excellent pitches, presentations, and proposals and negotiating to ensure a mutually beneficial deal is created for Wowcher, the merchant, and our growing customer base., • Providing clients with relevant information; especially in response to enquiries about products and services., • Continually establishing client relationships and building a strong rapport to enable you to deliver excellent customer service and further develop Wowcher's outstanding reputation., • Meeting weekly KPIs and monthly sales targets. Why Wowcher is Your Next Stop: Our office is like no other - it's a hub of fun and creativity! 🌈 Flexible working - blend office and home for your ideal work-life mix 🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days) 🍏 Free fruit to fuel your day 🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning. 🌿 Wellness Wednesdays (hello, free massages!) 🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco 🎮 Games area for some friendly competition 🎁 Benefits platform Perkbox so you can get discount and rewards across the UK! 🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues 🎊 Legendary all-company parties twice a year - don't miss out! 🚲 Cycle Scheme and Season Ticket Loan to get you moving 💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution. 🤝 Enhanced Employee Assistance Provider for confidential support and advice 🕶️ Eye Care Vouchers – we’ve got you covered! 💸 Store discounts across the Wowcher website (including travel deals!) 👕 Smart-casual dress code every day!! Want to know more? Check out:

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career This role will be based out of our London office. The position will focus primarily on EMEA Immigration and Relocation needs, with a heavy emphasis on immigration. Ideal candidate would be a subject matter expert in all things Global Mobility (Immigration and relocation; tax is a plus). However, it's important you are a team player who can adapt to a fast-paced and ever-changing environment to be successful. Project management skills are strongly encouraged. Your Impact Serve as point of contact for day-to-day questions regarding immigration, relocation, and processes from internal stakeholders (foreign nationals, HR, Talent Acquisition, Legal, and managers). You'll be a key member of a global team, collaborating daily with Global Mobility & Immigration (GMI) partners in other regions to align on best practices, leverage collective knowledge, and drive a cohesive global strategy. Come to the team with an open mind and ideas to improve the global mobility program. Most importantly, have fun while working hard. Immigration • Strong knowledge of end to end immigration process across EMEA, • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess if sponsorship for potential candidates is a requirement, • Manage new hire immigration cases by partnering with outside immigration partner and manage expectations from start to finish, • Work with current employees and immigration partner to ensure continued work authorization including amendments, extensions, and permanent residency, • Continuously communicate timeline with the various parties involved - employee, manager, People Business Partners, and GMI TEAM, • Partner with Senior Manager, GMI to develop and own the internal process for permanent residency requirements and ensure we follow all country specific immigration compliance requirements and documentation., • Collaborate with internal partners such as HR Operations, People Business Partners, Recruiting, Payroll, Legal, Corporate Tax, Finance and Accounting to create solutions on streamlining cross-functional processes, • Data integrity a must -ensure and maintain immigration data is accurately maintained in Workday and other systems, • Provide general information, education, and guidance to People Business Partners, Talent Acquisition Team, and candidates regarding requirements for entry to specific country that are in line with immigration regulations, • Maintain Global Mobility internal resources (ASKHR/PANDA) for EMEA, which will include but not limited to, process workflows, policy guidelines, and other necessary resources, • Build and develop a successful partnership with our external immigration partner and hold them accountable to deliver a strong service for our employees Relocation • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess relocation benefits and needs, • Continue to build strong relationship with relocation partner and sub vendors, • Work closely with Local HR Operations Leader, HR Operations and HR Tech to develop a more streamlined approach as it relates automation and process improvements, • Provide ongoing training/updates to People Business Partners, Talent Acquisition and Senior Leaders as it relates to relocation benefits and/or immigration Qualifications Your Experience • 3+ years of experience in a similar role and able to demonstrate knowledge and/or experience in Global Mobility, • Must be experienced with Global Immigration and core immigration processes for EMEA, • Demonstrated curiosity and technical aptitude for evaluating, experimenting with, and integrating new AI/Generative AI tools into existing workflows., • Proactively analyze existing workflows to identify bottlenecks and areas reliant on repetitive manual tasks, and develop creative solutions to improve process efficiency., • Assess the root cause of various issues (process, systems, training, etc) and provide recommendations to remediate, • Excellent relationship building and customer service skills, • Knowledge working with tax, legal, payroll, benefits, on potential issues related to cross border movement is a plus, • Familiarity with Workday is a plus Additional Information The Team Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

POSITION: Brand Store General Manager - Jaguar POSTING END DATE: 02/01/2026 LOCATION: Phase 1 – Gaydon, Whitley and London. Phase 2 - Knightsbridge, London (with occasional travel to Gaydon and Whitley as required) SALARY: Competitive JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact. WHAT TO EXPECT Jaguar is an iconic brand with an illustrious heritage that is now undergoing a dramatic transformation. As part of the Re-Imagine strategy for the JLR business, Jaguar will be repositioned as a modern luxury brand and will seek to offer a new end to end client journey, underpinned by an all-electric car portfolio. This exciting opportunity is both a visionary and operational leadership role that will shape the future of our retail presence in London, which will be wholly owned by Jaguar - a first for JLR. THE ROLE Phase 1 - Pre-Opening: During this phase, you will be focussed upon the implementation and set up of the new London store prior to opening. Key Responsibilities: • Operations – Working with our central operations team, you’ll become familiar with our global operating standards and assessing how this can be localised to the London store., • Commercial – Working with our UK NSC Sales team, you’ll understand the JLR sales management process and compliance, to lay groundwork for future sales performance., • Marketing – Working in collaboration with our Brand teams, implementing the marketing activity plan aligned to our brand standards whilst ensuring it is localised., • People – Working in collaboration with our People & Training colleagues, you’ll play a crucial part of in the creation of the brand store team. You’ll also become familiar with people processes and understanding core training, immersions and luxury experience creation and education requirements., • Digital – Working in collaboration with our Digital colleagues, being a central point of contact for all things digital/IT Systems relevant to the brand store., • Property – Working in collaboration with our property colleagues to undertake site checks, liaising with third party suppliers and other relevant stakeholders local to the area. Phase 2 - Post Opening During this phase, you will be fully responsible for the day to day running of the store, from client experience, overall commercial performance, operational matters and the experience for your team. Key Responsibilities: Client Experience • Delivering an engaging and exceptional client experience that is unique to our brand which is consistently followed., • Maintaining long term client relationships to increase exposure and revenue opportunities., • Promote the use of client relationship management (CRM) systems and the importance of quality data collection to deliver the best possible client experience., • Raising market awareness to maximise revenue opportunities., • Leading client events to build new relationships into the brand., • Manages any client escalation if required with the utmost professionalism and care to protect the relationship and reputation of our brand. Commercial Sales • Own the full commercial performance of the store, delivering profitable growth across new vehicle sales and financial services., • Lead, inspire, and performance-manage the sales team to consistently achieve sales, margin, and client experience targets., • Oversee the complete sales pipeline, ensuring disciplined lead management high conversion discipline, and a data-led understanding of client demand., • Set clear sales forecasts, manage and report results rigorously, and implement corrective that strengthen brand equity, client acquisition, and sales revenue., • Run structured sales reviews and coaching to build a high-performance culture aligned with both commercial outcomes and brand ambition. Operations • Ensure the store operates to the highest standards of compliance, safety, and brand integrity in line with brand policy., • Drive operational performance through effective use of systems, data, and reporting., • Continuously improve processes to elevate efficiency and the client experience., • Strengthen the brand's presence in the local area through proactive community and partnership activity., • Provide clear operational insights and feedback to the wider business to enhance performance and future planning., • Lead the store sustainably in line with the company's environmental objectives. Your Team • Driving high performance of your teams consistently and providing support where required, through coaching and feedback., • Living and breathing the values of JLR and the culture of Jaguar and bring this to life by positively role modelling these principles., • Encouraging and welcoming the team to come up with new ideas to improve the store performance and new ways of working., • Embracing diversity, so that everyone feels valued and included., • Ensure that all of the team represent the brand as required and to standard., • Adhering to our people processes to enhance the employee experience and maintain consistency, such as regular check-in’s, providing feedback and areas of development., • Ensuring your team understand the importance of education for both self-development and for client service. Success Indicators • Meeting or exceeding commercial (revenue/margin/profit/loss) and sales performance targets (target unit sales)., • Consistently achieving and out-performing levels of client service feedback, net promoter scores and employee net promoter scores., • Being a positive ambassador whilst also achieving positive outcomes from training and education., • Successful implementation of marketing initiatives., • Positive brand image within the local area., • Successfully positioning and leading by example, the Jaguar brand store as a ‘Halo’ Retailer., • Sharing your experiences and knowledge for the benefit of others within the Jaguar network. WHAT YOU’LL NEED Essential Knowledge, Skills and Experience • Luxury retail experience is essential., • Proven experience within luxury automotive retailing, minimum of 3 years is preferred. Experience in hospitality is also preferred but not essential., • Experience in successfully building a team from day one, within a similar environment., • Proven experience of delivering exceptional levels of client service and revenue., • Proven track record of direct commercial, sales and financial performance management., • Knowledge and understanding of luxury retail operations and in particular, the demands and lifestyles of HNW and UHNW clients., • Knowledge of the London area, specifically with regards to other luxury retail environments, including hospitality and other relevant social areas which could be relevant for our clients., • Strong analytical skills - able to use data to drive analysis and results and create action plans based on data insights., • Capable of seeing the 'bigger picture' and thinking strategically., • Attention to detail and high degree of accuracy., • Experience born in a retail environment, particularly during a set-up phase., • Fluency in English, whilst another language is desirable., • Proven success in leading luxury events., • A knowledge of ‘back office’ accounting and forecasting. Personal Profile • Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact., • You live and breathe both a client and people centric mindset with a true focus on creating loyal brand advocates., • You build engaged, supported and inspired teams. Thanks to your commitment to people development, you challenge individuals to grow themselves and their career with us., • You believe in leading with your people with a constant focus on how we can leverage the client experience a little more in every interaction., • You are someone who believes in empowerment, setting clear objectives and frameworks but with a trust in your talented team to deliver above and beyond expectations., • You are compelled to dive into the data and understand the stories behind the numbers in order to leverage best practice and quickly fix problems., • You are not afraid receive or give in the moment feedback. We want you to be fearless in your pursuit of truly incredible client centric experience and loyalty for a lifetime., • You have integrity and empathy who holds the client experience and the experience of their team, above all else, even when it is challenged. What we can offer you Possibly a ‘once in a career lifetime’ opportunity, this is your chance to join us on our journey of something quite incredible, and you’ll be at the very heart of it. We will also offer a competitive renumeration package, which includes two management vehicles, enhanced bonus scheme and many more benefits. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all.

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one. It's a busy and exciting time for the brand and we’re on the hunt for a Store Manager to join our growing Sutton team. The Store: As our Sutton Store Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed. You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion. The Role: In your high street store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way! You will be fully accountable for the your store performance, by working alongside your Territory Leader to continually identify opportunities which will impact KPI’s, customer service, team development and overall sales – so that we are playing to win! About you: • You have previous store/deputy management experience, • You have a track record of effectively leading and managing a team, • You identify yourself as a New Look brand adorer, • You have a history of delivering and exceeding KPI’s and key objectives, • Commercial acumen, • Excellent communication and interpersonal skills to engage with customers and provide exceptional service., • Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently. Why New Look? The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks … Being part of the New Look Team means you get access to a great range of benefits & perks … 👗 You’ll our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members! 🛍 Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway. 💰 Plan for your retirement while you work with our contributory private pension scheme. 💰 We’re all about celebrating our success, so we have a performance-related retail management bonus scheme. 🧸 Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave. 👩🏻 ⚕️ Claim money back towards the cost of medical care that you pay for yourself and your children with our healthcare cash plan, paid for by us. 🚲 Do your bit for the environment and save money with our Cycle2Work scheme. 👩 👩 👧 👦 All employees are covered by our life assurance policy from day one. ❤ We're proud to partner with the ___ and ___ Please note – these benefits and perks are non-contractual and may be changed from time to time. We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process

An excellent opportunity to join a leading Agency/Consultancy who specialise in Digital, Customer Experience and Data solutions with an impressive mix of clients across all industry sectors. They have an opportunity for an Account Manager/Senior Account Manager who has 3 plus years experience to join the team and manage a portfolio of clients mainly in the Public Sector that focusses on Web an Web App development and integration projects, CMS, Digital Experience(UX/UI) and Service Delivery. This a great opportunity to bring your current knowledge of the above and also get to work on CRM, Customer Data and Martech projects. Responsibilities/Duties: • Understand your client’s business, objectives and performance and, build industry awareness and knowledge., • Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development., • Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required)., • Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner., • Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc., • Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings, • Build and manage client relationships at all levels based on trust and respect., • Be responsible for your account commercials and profitability. Key experience: • At least 3 years client management experience, • Public Sector client experience, • Must of worked on Web/CMS/UX/UI based projects, • A willingness to work on other Digital and Data projects. The role is based in Central London on hybrid basis of 2-3 days a week in the office. Basic salary of upto £55,000 DOE, plus excellent benefits and bonus.

ASSISTANT STORE MANAGER - LUXURY FRAGRANCE BRAND Central London About: • Join an exciting, innovative luxury fragrance and body care brand launching in Central London., • Be part of a prestigious boutique offering a contemporary sensory experience., • Work within a brand that values excellence, heritage, and exceptional customer engagement. Responsibilities: • Support the Store Manager in achieving sales KPIs, including sales performance, ATV, UPT, and CRM objectives., • Deliver an exceptional customer experience, consistently meeting and exceeding luxury retail standards., • Lead, inspire, and motivate the team to achieve individual and store goals., • Oversee daily operations, ensuring the boutique is impeccably presented and managed., • Assist with stock management, visual merchandising, and operational compliance., • Collaborate with colleagues to foster a professional, high-performing team environment. Requirements: • Experience in a leadership role within premium or luxury retail., • Strong knowledge of the London market and its clientele., • Passion for luxury fragrances and high-end retail experiences., • Assertive, dynamic, and positive attitude with excellent communication skills., • Proven ability to drive sales, motivate a team, and deliver exceptional customer service., • Full-time and permanent contract. Offering: • Competitive salary of up to £35,000 annually, depending on experience and seniority., • Performance-based commission scheme + additional benefits. Due to a high response, we can only contact shortlisted candidates that fit the criteria above. 360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all of our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Our client is seeking a driven and experienced salesperson to join their team, focusing on selling premium hospitality experiences across six flagship events within their Arts & Entertainment and Tennis portfolio. The client's Hospitality Department delivers exceptional experiences and generates revenue across some of London's most iconic events. Spanning music, sport, culinary, and festive experiences, the team curates unforgettable moments for a diverse audience. Permanent | West London (3 days per week in office) Salary: £28,000 - £32,000 (DOE) Current portfolio includes: • Summer: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, Blenheim Palace Festival, • Winter: Hyde Park Winter Wonderland, Glide at Battersea Power Station The Ideal Candidate Will • Have a genuine passion for live events and hospitality sales, • Bring 1-3 years of proven sales experience, ideally in events, hospitality, or a related industry, • Thrive in a fast-paced, client-focused environment Key Responsibilities • Drive revenue growth to achieve and exceed sales targets, • Maintain high activity levels (40+ dials and 5+ effective calls per day), • Source and convert new business opportunities, • Manage and update the sales database and key client records, • Collaborate with colleagues to develop strategies and identify new opportunities, • Report on sales performance, pipeline, and forecasting, • Support event development through industry insight and creative ideas, • Translate marketing strategies into sales opportunities, • Prepare and distribute effective sales communications, • Liaise with internal teams including marketing, operations, accounts, and PR, • Represent the client confidently at meetings and networking events, • Manage the re-booking process and build long-term relationships, • Ensure process compliance and maintain event integrity, • Deliver all work with precision, attention to detail, and commercial awareness, • Exceed personal and event sales targets, • Provide timely, professional client communication and service, • Contribute to team success and business growth, • Deliver accurate forecasting and insightful reporting, • Proven sales or event sales experience with strong results (1-3 years), • Confident telesales and account management skills, • Experience in sales planning and forecasting, • Proficiency in Microsoft Office and CRM systems, • Highly organised with exceptional attention to detail, • Strong written and verbal communication skills, • Commercially aware, customer-focused, and results-driven, • Proactive, solution-oriented, and resilient under pressure, • Hours: 9 am - 5 pm, • Location: West London (4 days per week in office), • Occasional weekend and travel required for events such as Taste of London or Hampton Court Palace Festival Apply below today for more information! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Warehouse Operations Manager - Nights Location: Waltham Cross Salary: £50,000 – £56,000 per annum Hours: 45 hours per week | start times between 18:00 - 21:00 starting on Sunday Reporting to: Head of Warehouse Operations Are you an experienced warehouse leader ready to take ownership of a large-scale night operation? We are looking for a Warehouse Operations Manager - Nights to lead, inspire and optimise our night warehouse function. This is a senior operational role with full accountability for performance, people leadership, service levels and cost control across the night shift. You’ll be responsible for delivering outstanding operational performance through strong leadership of Team Managers and their teams, embedding best practice, driving continuous improvement and creating a customer-centric, high-engagement culture. What We’re Looking For • Proven experience in a senior warehouse or logistics management role, ideally within a fast-paced environment, • Strong leadership capability with experience managing and developing management teams, • Commercially aware with a strong grasp of productivity, cost control and KPI delivery, • Confident decision-maker with excellent communication and stakeholder management skills, • Strong understanding of health & safety, compliance and continuous improvement, • Flexible and resilient approach, comfortable working night shifts What We Offer • Competitive salary £50,000 – £56,000 (DOE), • Annual pay reviews, • 33 days holiday (inclusive of Bank Holidays), • Retail discount membership, • Health Care Cash Plan, • Stakeholder pension, • Death in Service benefit, • Additional tailored benefits linked to service and commitment Ready to lead a high-performing night operation? If you’re an experienced warehouse leader looking for your next challenge in a role where you can truly make an impact, we’d love to hear from you.

Introduction This residential development is looking for a polished, people-focused Concierge to be the first point of contact for residents and visitors on a part-time basis (Saturday and Sunday). This role is all about setting the tone, delivering excellent service, and keeping the front of house running smoothly. Role Overview: • Location: SE10, London, • Package: DOE., • Industry: Property Management What You’ll Be Doing: • Acting as the front-of-house presence for the development, creating a welcoming and professional environment., • Greeting residents and visitors, managing access, and handling day-to-day enquiries with confidence and care., • Answering phone calls, emails, and correspondence in a clear, friendly, and professional manner., • Responding to issues or complaints, taking ownership and escalating where needed to ensure resolution., • Supporting the smooth running of the building by assisting with mobilisation, handovers, and resident move-ins., • Helping maintain site standards, compliance records, and basic risk management routines., • Working closely with the wider site and management teams to ensure residents receive a consistently high level of service. Main Skills Needed: • Strong customer service and front-of-house experience., • Confident communication skills, both face-to-face and written., • A calm, organised approach with good attention to detail., • Ability to handle queries and complaints professionally and empathetically., • Comfortable using systems and technology to log information and tasks., • A proactive, team-focused mindset with a genuine pride in your work. What’s in It for You: • 7am – 7pm Sat – Sun, 24 hours per week., • A resident-facing role where you can really make an impact on day-to-day experience., • The chance to work within a professional residential environment with clear routines and structure., • Ongoing support and the opportunity to build a long-term career in property and customer service. Call to Action: Think it could be a fit? We’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

A client in the social care sector is seeking a Sales and Commercial Operations Lead to join the team for 6 months. You will focus on driving sales and outreach activity, testing approaches to engage employers and improve conversion rates. Reporting to senior leadership, your objective will be to deliver practical sales trials and refine processes that support commercial growth. Responsibilities • Deliver and evaluate short-term sales and outreach trials, adapting based on feedback, • Develop and refine sales collateral and messaging to improve engagement and conversion, • Use CRM systems effectively for lead management, tracking, and reporting, • Build strong relationships across internal teams to ensure coordinated customer engagement Requirements • Proven experience in B2B sales and outreach, ideally within service-based organisations, • Hands-on approach with ability to execute and adapt sales tactics quickly, • Strong communication and relationship-building skills, • Familiarity with CRM systems and data-driven sales reporting Details • Start date: 6th January 2026, • Duration: 6 months, • Day rate: £300-£400 per day, • Location: Home-based with occasional travel within England

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide. About The Hotel Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. About the Job An opportunity has arisen for a Membership Coordinator to join us Jumeirah Carlton Tower in The Peak Spa. The main duties and responsibilities of this role: • Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback., • Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos., • Support the coordination and communication of member events, activities, and experiences., • Build and maintain positive relationships with members, ensuring a warm, personalised, and consistent level of service. Greeting by name where possible., • Maintain accurate and up-to-date member records on MRM, Book4time and Sales Reconciliation sheet., • Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation. About you The ideal candidate for this position will have the following experience and qualifications: • Excellent listening skills and customer orientation., • Adaptability and appreciation of cultural diversity, • Passion for driving excellence, • Adaptable and flexible, • Similar experience in a similar role within a luxury Hotel. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

There’s a permanent opportunity for you here as an Electrical Shift Engineer to join one of our flagship retails sites in the heart of the West End, London The Role • Carrying out planned preventative maintenance to building services equipment, • Carrying out reactive and emergency breakdown tasks allocated, • Carrying out inspections, fault finding and diagnosis, • Ensuring all tasks are completed in accordance with agreed service levels, • Completing job sheets electronically on a Tablet or Smartphone, • Maintaining site based records and log books, • Carrying out general cleaning and housekeeping to maximise life expectancy of all equipment, • Proactively working to reduce energy consumption on client sites and recommending improvements, • Working to all health, safety, compliance and local policies and procedures, • Maintaining excellent relationships with our customers – face to face, telephone and email Hours of Work 4 days on 4 days off (7am-7pm, 7pm – 7am) Benefits • Additional earnings available through overtime - if wanted, • 23 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Career Progression Route • From this role you could progress into a Supervisor position if desired Qualifications and Experience Required • NVQ Level 3 in Electrical Engineering or equivalent, • 18th Edition, • Commercial building maintenance experience in a customer facing environment We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements., • 1st Line Support of MCR equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns. • Communicate fault conditions in a timely and coherent manner to staff, customers, and service suppliers. This includes escalations to management, call-out of support engineers and customer escalation as detailed in the escalation procedures. • Liaise with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies. • Responsible for the implementation of short notice transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. • Interface with the MCR Shift Supervisor to proactively identify and develop new procedures and processes to improve the operation and meet the often rapidly changing needs of the department. • Provision of day-to-day operations, services, and functions through appropriate use of scheduling, routing, automation, and monitoring systems located in the MCR Operations Room. • Control and monitoring of remote equipment at unattended sites associated with transmitter operations. • Maintain accurate logging and reporting relating to all aspects of MCR operations., • Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets. • Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required: • Excellent all-round communication skills., • Be a team player., • Service Desk experience., • Able to work well under pressure and to adhere to strict deadlines., • Very organised and accurate with high degree of attention to detail., • Willingness and ability to work unsociable hours., • Desire to expand technical knowledge within IT and broadcast systems., • Logical and analytical problem-solving skills., • Ability to analyse upcoming workloads, arranging and prioritising tasks as necessary., • Strong time-management skills., • Desire to progress career within the company and build on learned skills and abilities. Essential Qualifications/Experience: • Experience of working in an MCR operational environment., • Experience of working in broadcast operations and with associated technology as applied to OTT, HF broadcasting, radio, TV, satellite, internet, and multimedia. • Experienced in the operation of broadcast and IT equipment., • Have an awareness and general understanding of UNIX/Windows operating systems. Desirable Qualifications and Experience: • Service Desk Operator, • Knowledge of broadcast workflows and distribution of content via satellite, IP, fibre, and cloud., • Knowledge of IT processes and networking., • Knowledge of world geography and general interest in current affairs and the media., • Knowledge of OFCOM specifications and guidelines Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role Desktop Support Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: • Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc., • Incident handling: including troubleshooting, break fix; follows incident management process., • Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component., • Software application support for applications both commercial off the shelf and customer developed., • Perform ICMS and PC sign off on every PC deployment and collection, • Assist in end user support or consultations., • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues., • Receive, diagnose, assess and resolve Deskside Incidents, • IMAC’s - Prepare new and existing equipment for deployment, • Move existing equipment (PC, notebook, Thin Client, network printer etc.…) and update configurations, as necessary., • Change an existing hardware/software component and verify functionality upon completion, • IMAC Update in CMDB, • Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM) Your Profile Essential skills/knowledge/experience: • Strong English proficiency and inter personal skills., • Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc, • Experience in Windows & non-Windows Operating environment, • Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component., • Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual., • Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software., • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals., • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users., • Supervise complaint ticketing system and follow timely resolution of all work orders., • Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory)., • Creation/restoration of images and up gradation of patches using SCCM., • Ability to participate in the design, architect and engineering of software deployments/installation process., • Demonstrated ability to provide user support by means of remote access tools., • Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them., • Knowledge on Asset management., • Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Field-Based 1st Line Engineer – Permanent – Paying up to £40,000 – Watford based (5 days on site) – Full UK Driving Licence required - Managed Service Provider Overview We are seeking a dedicated and capable Field-Based 1st Line Engineer to join our team and support a new client in the Watford area. This is a full-time, on-site position requiring a proactive individual who can deliver exceptional technical support while demonstrating empathy and professionalism. Role & Responsibilities • Provide 1st line technical support across main sites and surrounding locations., • Service client shops in the area as required., • Work primarily within a health care environment, ensuring a compassionate and professional approach., • Perform networking tasks including patching and basic switching., • Build and configure laptops, with experience in Intune and Autopilot for device onboarding., • Support monthly staff onboarding by issuing and setting up IT equipment. Essential Skills and Experince • Full UK Driving Licence – this is non-negotiable., • Demonstrable technical experience in IT support., • Strong interpersonal skills and empathy for working in sensitive environments., • Networking knowledge (patching and basic switching)., • Experience with laptop builds and Microsoft Intune/Autopilot., • Excellent attention to detail, punctuality, and commitment to the role. Salary & Details • Competitive salary: £35,000 – £40,000., • Opportunity to work in a meaningful environment supporting a health care customer., • Full-time, 5 days per week on-site (Watford). Field-Based 1st Line Engineer – Permanent – Paying up to £40,000 – Watford based (5 days on site) – Full UK Driving Licence required - Managed Service Provider

Cluster Facilities Manager West London £50,000–£55,000 + benefits This is an opportunity to take full ownership of a portfolio of high-quality SME workspaces and make them your own. Managing multiple sites, you’ll make decisions that directly influence customer experience and building performance. With a strong focus on operational excellence, you’ll be responsible for delivering high standards across both hard and soft services. From health & safety and security to the overall look and feel of each building, your input will be visible and impactful. Working closely with specialist contractors and service partners, you’ll play a key role in managing costs, reducing risk, and monitoring performance to ensure sites operate efficiently and safely. Above all, you’ll be part of a business that puts customer care at its core, giving you the chance to make a genuine difference to the businesses that occupy and rely on the spaces you manage. What You’ll Do • Take responsibility for the day-to-day operation of multiple sites, ensuring buildings are safe, compliant, and maintained to a high standard, • Oversee all building services, including maintenance, repairs, security, and health & safety, • Manage external service providers, reviewing performance and controlling costs to deliver efficient, high-quality outcomes, • Coordinate fire safety inspections, audits, and statutory compliance across your portfolio, • Maintain accurate site documentation, including O&M manuals, safety files, asset registers, and certification, • Manage budgets and service charge expenditure, approving spend and tracking costs to ensure value for money What You’ll Need • IOSH Managing Safely (or equivalent), • Strong knowledge of building engineering systems and health & safety requirements, • Experience managing budgets and service charge costs with a focus on efficiency, • Confidence instructing and monitoring works, including reviewing RAMS and issuing PTWs, • Excellent organisational and leadership skills, with the ability to manage teams About the Company Our client specialises in high-quality SME workspaces across London, with a strong emphasis on customer care, sustainability, and community. You’ll work within well-managed, often iconic properties as part of a supportive and professional organisation. If you’re looking for a hands-on facilities role within a well-managed property portfolio, please apply.

Luxury Travel Reservations Consultant Location: Hybrid – flexible office/ hybrid Working Hours: Monday to Friday, 9:00am–6:00pm, with occasional weekend work on a rota Salary: OTE £45K We are delighted to be recruiting on behalf of a highly respected, fast-growing luxury travel company that specialises in designing bespoke, high-end holidays to destinations such as the Indian Ocean or the Caribbean. They are now looking to expand their team with the addition of an experienced Luxury Travel Reservations Consultant. This is a fantastic opportunity for someone with a proven track record in luxury travel sales to join a business that truly values personalised service, expert knowledge, and attention to detail. If you’re passionate about curating exceptional travel experiences and want to work in a flexible, supportive environment – this could be the perfect role for you. About the Role As part of a friendly and professional team, you will be responsible for handling enquiries from discerning clients and creating tailor-made holiday experiences. From the initial contact through to booking and post-sale service, you’ll ensure every detail is perfectly executed. Key responsibilities include: • Managing client enquiries by phone and email, providing clear and expert guidance on availability, pricing, and travel options., • Offering insightful, personalised recommendations to help clients plan the perfect trip., • Handling all aspects of the booking process accurately within internal systems., • Identifying opportunities to enhance the client experience through upselling room upgrades, packages, and additional services., • Taking care of special requests and ensuring all client preferences are communicated and delivered effectively., • Providing detailed information about accommodations, local activities, and destination highlights., • Supporting any booking amendments or cancellations, always maintaining the highest level of customer care., • Working closely with colleagues across sales and operations to ensure smooth delivery of services., • Keeping client records and communications up-to-date and well-organised., • Contributing to revenue growth through lead follow-ups and nurturing key client relationships. Who We’re Looking For • Must have previous experience in Indian Ocean or Caribbean Ocean., • Previous experience in a luxury travel sales or reservations role is essential., • A consultative sales approach with a passion for delivering exceptional customer experiences., • Detail-oriented with excellent organisational skills and the ability to manage multiple enquiries., • Strong communication skills – both verbal and written – with the ability to adapt to client needs., • A confident, proactive team player who thrives in a dynamic, collaborative environment., • Comfortable working with booking systems and technology platforms. What’s on Offer • Competitive base salary plus uncapped commission with no threshold, • Generous annual leave and a rewarding commission scheme, • Hybrid working with flexibility around home and office, • Team incentives, company events, and industry travel opportunities, • Ongoing career development in a supportive and growing business If you’re a luxury travel professional looking to take the next step in your career, we’d love to hear from you. This is a brilliant opportunity to join a well-established brand that prides itself on crafting unforgettable travel experiences. Apply now!