Stoke-on-Trent
SOC Operator Location: Stoke on Trent, Staffordshire Hours of work: 44 Hours per week Shifts: 4 days, 4 days off, 4 nights (& then repeat) Contract Type: Permanent Be the first line of defence. Keep operations moving. Protect what matters. Step into the heart of our Security Operations Centre (SOC) and take on a role where every shift counts. As a SOC Operator, you’ll be the eyes and ears of our security network — responding to incidents, keeping systems running smoothly, and ensuring our clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving, decision-making under pressure, and leading by example in service delivery and operational excellence. What You’ll Do • Be a core member of the duty team, delivering operational needs safely and in line with legislation, • Use cutting-edge IT, analytics, sustainability, safety, and customer experience tools, • Support frontline teams, sector leads, and key accounts daily, • Act as the first responder for all out-of-hours incidents and operational planning, • Ensure deployed assets remain safe and secure — escalate incidents when needed, • Deliver daily reporting on productivity and performance About You • Experience working to structured processes and procedures, • Customer Service Experience, • Clear and confident team communication skills, • Report writing ability (you’ll use it daily), • Cool-headed decision-making under pressure, • Happy to work shifts (4 days, 4 days off, 4 nights & repeat), • Bonus points for previous SOC (Security Operations Centre) experience, • Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history, 5 year work history etc) Why Join ISS? ISS is a world-leading workplace and facilities management company, connecting people and places to make the world work better. From keeping hospitals running to ensuring airports welcome travellers home, we take pride in delivering services that matter. Here, you’re not just another employee — you’re part of a team that values people first, supports professional growth, and embraces diversity and inclusion. We offer: A challenging and rewarding role at the core of our security operations Opportunities to learn, develop, and grow your career A supportive team culture where #PeopleMakePlaces So, apply now and be part of a team where your quick thinking, attention to detail, and commitment to safety can make a daily difference. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We can offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaces ISS is Proud To Be A Diverse & Inclusive Employer ISS is proud to be a Diverse & Inclusive Employer. We welcome applicants from all backgrounds and are a Level 2 Disability Confident Committed organisation. If you have any further queries regarding this role, please contact the Resourcing Team by emailing
