Trabajos customer service manager en Bishop's StortfordCrear alertas

Mission (What Success Looks Like): To drive profitable growth by matching client needs with technically sound and commercially competitive product solutions. The Product Sales Specialist ensures clients receive expert advice, rapid response, and confidence in every proposal – positioning PPS Ltd as the go-to partner for engineered equipment sales. Purpose: To be the front-line technical-commercial interface for PPS’s product portfolio, offering tailored sales support, product specification, and consultative selling. The Product Sales Specialist is responsible for delivering value-added quotations, managing the pre-order process, and enhancing client satisfaction through responsive, knowledgeable engagement. Top 3 Responsibilities: • Solution-Focused Sales Engagement, • Understand customer requirements and apply product knowledge to recommend optimal solutions across PPS’s product range., • Quote & Order Management, • Create high-quality quotations with accurate technical and commercial detail, supporting the sales team with timely and compelling offers., • Customer Relationship Building, • Build trust with key accounts through clear communication, consistent follow-up, and product expertise – driving repeat business and sales conversion. JOB RESPONSIBILITIES, ACCOUNTABILITY, AND AUTHORITY Activities (Doing): • Manage incoming sales enquiries from consultants, contractors, and end-users., • Create new business opportunities via outgoing emails & calls., • Interpret specifications and select suitable PPS products and systems., • Prepare and issue quotes, technical datasheets, and supporting documentation., • Assist clients in navigating product options, compliance requirements, and compatibility., • Track proposals and follow up to close deals, log updates in the CRM system., • Coordinate with internal teams for stock availability, delivery timelines, and non-standard item reviews., • Represent the company at client meetings, trade shows, and CPD sessions as required. Delegating & Managing (Getting Things Done Through Others): Direct Reports: • Product support queries after sale, • Technical operations coordination, • Focus your energy on engaging clients, crafting tailored quotes, and delivering fast, accurate information that wins business. Decision Making / Management (Authority): • Authority to specify standard products and price within margin thresholds., • Recommend upsell options and value additions based on client needs., • Escalate major pricing deviations or lead time challenges to Sales Manager., • Approve quote timelines and prioritization in consultation with the sales team. Performance Measurement (What 100% Success Looks Like): Sales KPIs: • Quote-to-Order Conversion: >45% on qualified leads, • Quote Timeliness: >95% of quotes issued within 48 hours for standard systems, • Proposal Accuracy: <3% needing revisions or client corrections, • Follow-Up Rate: >90% of quotes followed up within 5 working days, • CRM Compliance: 100% use of CRM to log and manage opportunities, • Deliver fast, accurate, and high-conversion quotes., • Build strong rapport with clients through responsiveness and expertise., • Understand and promote the value of PPS’s product range effectively., • Support sales team goals through professional and proactive engagement. What’s NOT on Your Task List: • Commissioning, servicing, or on-site troubleshooting, • Strategic pricing decisions for framework or major accounts, • Warehouse, logistics, or stock management, • Handling product warranty claims or service complaints Other Factors: • Background in technical sales, building services, or engineering products is preferred., • Must be confident working with specifications, basic CAD or schematics., • Excellent written and spoken communication skills., • Proficient in CRM tools and Microsoft Office Suite., • Occasional travel to client offices or industry events may be required.

Ecommerce Manager Location – Widford, Hertfordshire Pretty Lavish continues to emerge within the fashion industry, bridging the gap between high street and designer brands. Recognised for sophisticated occasionwear, luxury knitwear and modern bridesmaid collections, the brand blends timeless design with affordable luxury. Nobl menswear complements this with a contemporary twist on classic — minimalist, versatile pieces crafted with a focus on quality, longevity and fit. Together, the brands share a mission to design consciously, inspire confidence, and deliver exceptional customer experiences across every touchpoint. You will be employed by Pretty Lavish. As part of your role, you will support and perform duties for both Pretty Lavish and Nobl. Purpose of the Role: The Ecommerce Manager will drive the online performance of Pretty Lavish and Nobl, owning trading strategy, website optimisation, and customer journey enhancements across both brands. Reporting to the Head of Marketing, this role combines commercial acumen with digital expertise to deliver revenue growth, optimise conversion, and lead continuous improvements to the Shopify Plus platforms. The role partners closely with Marketing, Buying, Merchandising, and Customer Care teams to ensure all digital activity aligns with brand vision and business objectives. How the role fits: The Ecommerce Manager serves as the commercial and performance counterpart to the Marketing leadership team - translating brand campaigns and creative strategy into measurable digital success. Together, these teams drive both storytelling and sales, delivering growth and elevating the customer experience for Pretty Lavish and Nobl. Key Responsibilities: E-commerce Trading and Commercial Performance • Define, develop, and implement a trading strategy that drives sales, conversion, and profitability across both brands., • Lead weekly trading reviews, presenting actionable insights on site performance, traffic sources, product sell-through, and conversion trends., • Manage promotional planning and execution in line with campaign calendars and stock positions., • Collaborate with Buying and Merchandising to optimise product availability and reduce overstock or markdown risk., • Conduct regular competitor and market analysis to ensure pricing, proposition, and onsite experience remain best-in-class., • Leverage Swap Commerce and other post-purchase tools to optimise returns processes and conversion from exchanges. Website Development and Optimisation • Manage the day-to-day performance of both Shopify stores, ensuring an exceptional onsite experience., • Contribute to the ecommerce roadmap, identifying opportunities for UX, speed, and navigation improvements., • Lead CRO initiatives including A/B testing, heat-mapping, and funnel analysis to drive incremental gains in conversion and AOV., • Collaborate with development and third-party partners to scope and deliver new functionality., • Ensure a best-in-class mobile experience and support continuous improvement of the app environment., • Utilise Advanced Commerce to manage on-site product sequencing, personalisation, and automation rules. Customer Experience and Retention • Champion data-driven improvements to the customer journey, from product discovery to checkout., • Work with Customer Care to analyse returns and feedback, implementing initiatives that reduce return rates and improve satisfaction., • Support the implementation of personalisation and product recommendation tools to enhance engagement and loyalty., • Maintain consistent brand standards across content, imagery, and product presentation. Data, Insight & Reporting • Track and analyse key ecommerce KPIs including conversion rate, AOV, LTV, bounce rate, and customer acquisition trends., • Produce regular performance reports and insights for senior leadership using tools such as Looker Studio, Google Analytics 4 and other analysis tools.., • Ensure accurate GA4 tracking and collaborate with marketing agencies on attribution and data integrity., • Partner with the Marketing team to evaluate onsite performance of campaign activity and optimise landing experiences. Collaboration and Team Development • Partner with the Head of Marketing to align site trading activity with campaign, brand, and growth objectives., • Collaborate cross-functionally with Buying, Operations, Marketing, and Logistics teams to ensure seamless product launches., • Manage relationships with platform partners, developers, and CRO/SEO agencies., • Line-manage and develop the E-commerce Executive, supporting their growth and day-to-day execution. Qualifications, Skills and Experience: • Proven experience in a direct-to-consumer ecommerce role, ideally within fashion or lifestyle., • Strong understanding of Shopify Plus, ecommerce analytics, and trading principles., • Demonstrable success in CRO, UX, and onsite optimisation., • Proficiency in tools such as Advanced Commerce, Swap Commerce, Looker Studio, Google Analytics 4, Sweet Analytics, and Triple Whale., • Data-driven mindset with proficiency in Excel and dashboard creation., • Experience working cross-functionally with marketing, buying, and development teams., • Strong commercial awareness, attention to detail, and ability to prioritise effectively., • Passionate about fashion, digital innovation, and creating exceptional customer experiences. Our ‘Pretty Positive’ Perks • Idyllic Countryside Head Office – in the leafy village of Widford, Hertfordshire, • Hybrid Working, • Early finish Fridays - last Friday of every month, • Generous Staff Discount – 50% for you, 20% for your friends and family, • Birthday Day – your birthday off every year after one year service, • Start-up Culture –the chance to make a real impact to a fast-growing company

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis. What you will be doing: Management of the customer service department to ensure high standards of client satisfaction Overseeing

Service Manager – UK & Ireland & Nordics (Technical Customer Support). Service Manager – UK & Ireland & Nordics (Technical Customer Support). At least 8 years of leadership experience, including 5+ in customer service.

As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. This is a great opportunity for a Senior Customer Service Manager to establish themselves with a big business that

Our Guest Service Manager closely supports the Active and General Manager. A solid understanding of excellent customer service practice. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts.

Guest Service Manager - Front of House Manager. Front Office Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop. Guest Service Manager - Front of

Our Guest Service Manager closely supports the Active and General Manager. You'll be Neilson's customer service ambassador, ensuring we consistently deliver a premium holiday experience. Previous experience in customer service within the hotel and hospitality industry is crucial.

Put the customer first in everything you and your teams do, driving service and guest reviews/feedback. We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in Ireland. You’ll be the driver of culture, leading your General Managers an

Conference Operations Manager - East Horsley. As the Conference Operations Manager you will. That's why we are proud to offer the following benefits for the role of Conference Operations Manager.

Part Time Customer Service Advisor (Dundee Greenmarket, Dundee, United Kingdom)Part Time: Permanent - 20, 25 or 30 hours per weekStart Date: 17/11/2025Training: Monday - Friday 15:45pm - 21:00pm for 4 weeks from the start date before moving onto your shift pattern. Why this job matters Are you some

Drive the mobilisation and development of new services, embedding quality improvements and leading strategic initiatives. Strategic thinkers who thrive in dynamic, purpose-driven environments and can influence outcomes across multiple teams and services. Opportunities to shape services and make a re

Customer Service Advisor (3 Capital Quarter, Cardiff, United Kingdom)Where: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ Full Time : 37. Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable

Key Account Manager required for this market leading manufacturer of specialist ventilation systems, field/home based covering Kent, Surrey, South London, Sussex, Hampshire, Dorset, Gloucester, South Wales and the South West with a real hub of activity in the Surrey/South London region, excellent lo

Customer Service Advisor (Riverside Tower, Belfast (N. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone

Warehouse Operations Manager -Retail. The Operations Manager will play a key role in helping our client’s business to continue to grow and succeed. The Warehouse Operations Manager Role.

Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences• Concept Evaluation: ability to spot relevant innovations, horizon scanning, determine relevance for the business, develo

Work closely with internal teams, including Customer Service, Production, Supply Chain, Finance, and R&D, to ensure seamless service delivery and product innovation. Key Account Manager – Geosynthetics (UK). Mackinnon Bruce, on behalf of a long standing partner, is delighted to present an excellen

Here’s a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer i

As the fast-growing construction market evolves at pace, your role will be to keep at the forefront of the market and new projects – spotting and leveraging opportunities to grow sales with existing products and customers and proactively creating openings to sell in products and bring new customer

Monitor customer performance across sales, promotions, forecasting, and investment spend. Strong customer engagement and category leadership. You’ll gain exposure to high-profile accounts, play a key role in shaping customer strategy, and develop your leadership skills in a collaborative and suppo

Proven experience as a National Account Manager or Senior Account Manager within FMCG / health, beauty, or personal care categories. Manage and develop relationships with major retail customers, building long-term, strategic partnerships. Represent the brand externally at key customer meetings and t

Regional Account Manager – Geosystems / Digital Reality Solutions. Regional Account Manager – Geosystems / Digital Reality Solutions. Collaborate with internal teams to maximise market share & customer satisfaction.

They are now looking for an experienced Operations Manager to join their team.

This position offers the rare chance to lead a team of between 6 to 8 that is central to delivering biocidal regulatory services across Europe.

We require a National Account Manager Business Development Manager or Regional Account Manager with Foodservice, Wholesale RTM or contract caterers experience to come in and continue to drive growth with key accounts and drive business in new channels and accounts. As a result of all of this great s

Account Manager – Government & NPSA Sector. A trusted organisation in the security access control space is seeking a skilled Account Manager to lead growth across Government, NPSA, and Critical National Infrastructure clients. Proactive approach to business development and client service.

These career opportunities would best align with experienced Key Account Managers within women’s health. Gather and maintain up to date and accurate information on key accounts and customers. Pro4ormpeople Ltd are working exclusively with a globally operating pharmaceutical company in the search f

Provide training and support on products to ensure customers understand features, benefits, and correct usage, improving safety, compliance, and productivity. Analyse market trends, competitor activity, and customer preferences to identify opportunities and mitigate risks. Build and maintain strong

Excellent written and verbal communication skills to effectively engage with candidates, hiring managers, and other stakeholders. Exciting Account Manager Opportunity in Hoddesdon, Hertfordshire. Develop strong working relationships with client managers and candidates to understand their needs and f

Ensure the correct products are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

You’ll report directly to the Group Amazon Sales Manager and play a key role in shaping how our products show up and perform across multiple Amazon marketplaces. Monitoring customer reviews and feedback to protect and grow brand reputation.

We're a full service TkTok agency that means one day you could be working building an organic strategy for a brand, launching a TikTok influencer campaign or launching global make up brands on TikTok Shop.

We are seeking a driven and collaborative Hospital Account Manager to join our client’s medical team, focusing on glaucoma and dry eye therapies. Company healthcare scheme, pension and death in service benefit.

Collaborate closely with Product, Customer Success, and Support teams to address customer needs and uncover new opportunities. Account Manager - SaaS - Remote. Are you ready to fast-track your career in an award-winning SaaS environment? We’re seeking a dynamic Account Manager to drive revenue gro

Reporting to the National Sales Manager, the role holder will be required to work closely with all members of the Limbs & Things business including the internal sales co-ordinators, customer service, marketing, and product management team. Act as the primary point of contact for all customers within

On behalf of our client, we are seeking a Junior Account Manager to join on a permanent basis. As the Junior Account Manager, you will manage all aspects of a cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling o

Improved implementation of national and EU Regulations for commercial vehicles.Key Expert: Road Traffic Expert - Team Leader (Cat.University degree in the field of technical sciences.Excellent command of English language, both spoken and written.Knowledge of Serbian language would be an.General prof

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone Technologies is a global IT managed services firm that partners with organizations to s

As a key player in the industry, they pride themselves on a commitment to delivering excellence service, now seeking a Senior Transport Operations Manager to own the end-to-end contract Transport function. Senior Transport Operations Manager. The Senior Transport Operations Manager will play a pivot

With a strong reputation built on compliance, innovation, and customer focus, the Southport manufacturing facility plays a vital role in supplying critical medicines and health products under MHRA-regulated conditions. This pivotal role ensures alignment between customer demand, factory capability,

As the Operations Manager, you will report directly to the General Manager and be responsible for all factory operations and manufacturing teams across production, engineering, and hygiene. Exciting Opportunity for an Operations Manager**. We have an excellent opportunity for an Operations Manager t

A leading global consulting firm is seeking an experienced Senior Manager – Business Operations (Global Advisory) to join its Middle East headquarters in Dubai, supporting both the regional and global advisory leadership teams.

With a hands-on approach, they embed sustainable change by aligning processes, coaching managers, and driving performance at every level. Coach client managers to embed behaviours that deliver sustainable results.

Dutch-Speaking Customer Service Advisor. Prior experience in a customer service role is advantageous. Dutch speaking Customer Service Advisor.

Account Manager – Beauty & Personal Care Manufacturing. An established and fast-growing manufacturer in the beauty and personal care industry is looking for an ambitious Account Manager to strengthen client partnerships and support global brand growth. Manage day-to-day client relationships, ensur

Country Manager – UK Operations (Power Sector). You’ll manage commissioning work on-site, support customers across utilities and EPCs, and gradually shape the UK business. Experience in commissioning, installation, or technical service.

Analyse performance against plan, identifying risks, opportunities, and improvement areas to optimise profitability and service levels. Sales & Operations Planning (S&OP) Manager. Sales & Operations Planning (S&OP) Manager.