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Engaging with Customers: Greeting customers, offering assistance, and answering questions about products or services. Resolving Issues: Addressing customer complaints or concerns and finding effective solutions to enhance satisfaction. Providing Recommendations: Helping customers make informed decisions by suggesting products based on their needs. Order Assistance: Assisting with order placement, returns, and exchanges, ensuring a smooth process. Customer Follow-Up: Occasionally following up with customers to ensure their satisfaction or to inform them of promotions or new products.
Job Responsibilities As a Sales Executive, you’ll drive revenue growth by building relationships, managing accounts, and closing deals. Key responsibilities include: Identifying new sales opportunities through lead generation, cold calling, and networking. Conducting product or service presentations tailored to the needs of clients and prospective customers. Negotiating contracts and agreements, ensuring mutual satisfaction and alignment with company goals. Overseeing a portfolio of existing accounts, strengthening client relationships, and identifying upselling opportunities. Collaborating with internal teams, including marketing and customer support, to ensure a seamless client experience. Meeting and exceeding sales quotas, tracking progress using CRM software, and generating regular performance reports. Staying informed about industry trends, competitors, and emerging market opportunities to maintain a competitive edge. Representing the company at industry events, conferences, and trade shows to enhance brand visibility and generate leads.