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An exciting new Operations Manager opportunity at DX!All about youYou will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About usWe think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.What will it feel like to be part of our team?At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.Role summary:This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.Key responsibilitiesEvident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.Experience of running a multi shift logistics operationProven record of delivering great service to Customers and managing on-going Customer relationships.Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers.Experience of managing direct cost budget.Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.Essential criteria for this rolePrevious experience in the logistics or distribution industryAdditional information on this roleIf you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.Benefits:Competitive Rates of PayHolidays: 25 days increasing with length of service + bank holidaysLong Service Recognition schemeEnhanced Maternity & PaternityEnhanced Company Pension SchemeLife AssuranceEmployee Assistance programme including 24/7 Virtual GPDX Discounts PortalExcellent opportunities for career progression and more!!We look forward to hearing from you!TPBN1_UKTJ

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities Lead your team to deliver exceptional customer service that consistently exceeds expectationsDrive KPI performance, consistently meeting challenging operational targetsOversee the execution and supervision of in-store tasks to meet targets and standardsRecruitment for your team, leading them and fostering their growth and developmentHandle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environmentProven track record in optimising operational efficiency through strategic time and cost managementDemonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligenceCommitment to delivering exceptional customer service and driving business resultsAgile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits A market-leading salary package25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase schemeA flexible contract of 40 or 45 hours a week26 weeks full pay following 1 year service for Maternity and Main Adopter LeaveComprehensive training and ongoing development opportunities throughout your Aldi careerLifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.TPBN1_UKTJ

Team Leader - Step Into Store LeadershipWe're looking for a Team Leader for our Food Convenience Stores covering the Hinckley area (39 hours per week).This is your opportunity to move beyond a standard retail role and take real ownership-leading a team, driving performance, and building the skills to progress into Store Management.What You'll Be DoingAs a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager.You'll: Lead, coach and develop your team to deliver strong performanceTake ownership of shifts, including opening and closing the storeDrive excellent customer service and make us the go-to store in the communitySupport recruitment, training and onboarding of new colleaguesManage performance, attendance and team engagementControl key commercial areas including waste, stock and labourMaintain high standards across availability, merchandising and complianceThis is a hands-on leadership role where you'll be expected to lead from the front and make decisions that impact the store's success.About You Experience in retail or a fast-paced customer environmentPrevious supervisory or leadership experience (or ready to step up)Commercial awareness and confidence working towards targetsA natural motivator who can get the best out of peopleOrganised, resilient and comfortable taking ownershipYour Career with UsWe don't just hire Team Leaders-we develop future Store Managers. With structured training, real accountability and ongoing support, you'll have a clear pathway to progress within the Society.Pay & Benefits £13.35 per hourHoliday & Financial 30 days holiday (incl. bank holidays), rising with servicePension with 3.3% employer contributionLife assurance (2x salary)Discounts & Perks 10% colleague discount + double discount every pay weekend15% discount at Fabb FurnitureAccess to My Staff Shop and wide retail discountsWagestream - flexible access to your payHealth & Wellbeing 24/7 GP access, counselling & support servicesGrocery Aid & Co-op Credit Union supportWellbeing app & mental health supportEye care supportFamily & Support Enhanced maternity payEnhanced redundancy payBereavement and terminal illness supportRecognition Refer a Friend schemeLong Service AwardsWhy Join Us?At Heart of England Co-operative Society, our stores are at the heart of the community. As a Team Leader, you'll play a key role in shaping your store, developing your team, and making a real difference locally.TPBN1_UKTJ

Bewiched Coffee - NEW SHOP OPENING NOVEMBER | Hinckley | Permanent | 42 hours per weekAre you a passionate coffee professional and inspiring people leader? Do you thrive in fast-paced, customer-focused environments and want the opportunity to make your mark from day one?We are delighted to be opening a brand new Bewiched Coffee Shop in Hinckley this November and are looking for an exceptional Coffee Shop Manager to lead the store as part of the Heart of England Co-operative Society . This is a fantastic opportunity to shape a new team, embed our culture, and establish Bewiched as the go-to coffee destination within the local community.What You'll Be Doing Leading & Developing the Team You will be a visible role model, motivating and engaging baristas and supervisors to create a positive, inclusive and high-performing environment. You'll recruit, train, coach and develop your team, celebrating success and managing performance effectively.Delivering Outstanding Customer Service You'll ensure consistently exceptional customer experiences by delivering brand-standard, handcrafted coffee and food, living the Bewiched 'Big 5' and bringing our core values to life every day.Managing Store Operations & Standards From opening and closing the store to maintaining outstanding hygiene, food safety and health & safety standards, you'll take full ownership of operational excellence, ensuring all checks, audits and procedures are completed to the highest standard.Driving Sales & Commercial Performance You'll actively drive sales through great service, upselling and team engagement, while managing stock, cash handling, ordering and wastage to deliver strong commercial results.What We're Looking For Previous experience in customer service, ideally within coffee, hospitality or food retailProven leadership capability with the ability to inspire, coach and develop a teamA positive, proactive and professional approach, with excellent communication skillsStrong organisation, attention to detail and problem-solving abilityCalm under pressure and confident working in a fast-paced environmentFlexibility to work early mornings, evenings and weekendsWhy Join Us? The opportunity to lead a brand new coffee shop from launchA supportive, values-led culture focused on development and teamworkThe chance to make a real impact in your local communityOngoing training, development and career progression opportunitiesBe part of the Heart of England Co-operative Society - a business that genuinely puts people and communities firstIf you're a passionate leader with a genuine love for coffee and customer service, and you're excited by the challenge of building something special from the ground up, we would love to hear from you.Apply now and be part of the Bewiched journey with the Heart of England Co-operative Society.TPBN1_UKTJ

Contracts Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Theres nothing better than knowing you are part of a team that has made something perfect for someone. Our Contracts Manager is a crucial role within our large, family-run company that oversees the complete build process from pre-site start procedures to handover and maintenance. Youll bring previous experience as a Contracts Manager or possibly a Site Manager in the house building industry, and we will promise you a prosperous career through ongoing support, training and great development opportunities. Be part of something more satisfying and together we will create perfect homes for the future. We are recruiting for an experienced Contracts Manager to join our East Midlands Region , based in Hinckley, LE10 9YG . Our Contracts Managers have an extremely diverse role, with no two days ever the same. Suiting a strong and motivational leader, you will be tasked with ensuring build programmes across the region are completed to testing financial targets and quality standards whilst constantly monitoring performance, maintaining the highest Health & Safety standards and consistently delivering the best customer service in the business. If you take as much pride in your work as we do, then the opportunity to oversee the complete build process, from pre-site start procedures right through to handover and maintenance should offer a challenging yet rewarding step in your career. MAIN DUTIES Ensuring Site Managers are aware of completion targets. Monitoring build performance against budget, projection and forecast and identifying reasons for delays, taking action where appropriate. Ensuring product quality and development/product presentation meet or exceed the company standards. Managing the site construction team, including recruitment, induction, performance appraisals and training & development. Ensuring the accurate and timely production of management reports. Minimising stock on site and keeping WIP to a minimum. Obtaining and retaining a complete up to date knowledge of the market conditions within which the Site Manager operates. Monitoring the use of hired plant, ensuring hire periods are kept to a minimum. Ensuring all technical queries are resolved with the relevant departments. Providing feedback to the Construction Director on practical and/or cost effective solutions. Developing working relationships with chosen suppliers, sub-contractors and plant hire companies ensuring the required costs, quality and time requirements are met. Ensuring all Health & Safety procedures are met within the site and, where appropriate, off-site. Assisting the surveying department in preparing risk assessments, method statements and sub-contractor HSE scoring systems for all trades. Ensuring an awareness of all customer satisfaction surveys and investigating sub-standard responses in conjunction with the Construction Director. Feeding back information from customers to other departments and implementing and encouraging new systems to maximise efficiencies and in turn profits. Regularly reviewing customer snag sheets at inspection, post-completion lists and on-going maintenance lists to implement procedures to limit maintenance. Attending meetings that may be necessary in the performance of your duties. Complying with and upholding legislation and company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. Ensuring all health and Safety aspects of Covid-19. ESSENTIAL SKILLS / ATTRIBUTES CSCS Card. Full UK driving licence. Experience in a previous role as a Site Manager/Contracts Manager in the house building industry. Track record of delivering quality projects to budget and on time. Excellent negotiation skills. Strong project management and organisational skills. Self-motivated and proactive with an enthusiastic work ethic. COMPANY BENEFITS Company Car, Phone and Laptop. Bupa Health Care Cover. Scottish Widows Pension Scheme. 25 days holiday entitlement (plus bank holidays). Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location). If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV.c272c101-f45c-4783-b4a0-50ad222b87c0

Head of Retentions Full Time, Permanent £55,000 - £75,000 + £20k Bonus We're partnering with a market-leading provider of HR, Employment Law, Health & Safety and Business Support services to appoint a Head of Retention. As part of a highly successful international group supporting tens of thousands of businesses across the UK and beyond, this organisation has built its reputation on delivering outstanding client service and long-term customer partnerships. This is a high-profile leadership appointment reporting directly to the Chief Operations Officer, offering the opportunity to shape and lead the company's retention strategy at a pivotal stage of continued growth. You'll take ownership of the organisation's retention and client growth strategy, driving improvements across the entire customer lifecycle. Working closely with senior stakeholders, you'll use commercial insight, operational excellence and strong leadership to maximise client retention, reduce churn and unlock growth opportunities within an established client base. Leading a team of Client Experience Account Managers and Retention Specialists, you'll build a high-performing function focused on delivering exceptional customer outcomes while achieving ambitious commercial objectives. DAY TO DAY Develop and execute the overall retention and client growth strategy. Lead, coach and inspire a high-performing retention team. Drive improvements in client experience, retention performance and operational efficiency. Analyse customer behaviour and cancellation trends to identify opportunities for improvement. Produce meaningful MI, dashboards and insight for senior leadership. Work cross-functionally to influence business-wide initiatives that improve customer outcomes. Ensure service levels, performance metrics and retention targets are consistently achieved. We're looking for an experienced senior leader with a proven track record in customer retention, client experience or operational leadership. You'll combine commercial awareness with strong analytical skills and have experience influencing senior stakeholders in a fast-paced, customer-focused environment. Significant leadership experience within retention, customer success or client operations. A proven ability to improve customer retention and commercial performance. Experience leading and developing high-performing teams. Strong analytical and reporting capability with a data-led approach to decision making. Exceptional stakeholder management and communication skills. 52094LS INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position

Head of Credit Control 5 days on site Paying up to £50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CH INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Healthcare on a part time basis contracted to 21 hours per week. As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-leading food service company in the UK. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Flexible day shifts Could you bring your passion and culinary skill to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Overseeing and implementing menu changes Identifying opportunities to improve our food services Listening and acting on customer feedback to consistently improve our food services Supporting with the creation of new menus and creative food concepts Representing Healthcare and maintaining a positive brand image Monitoring inventories to keep our kitchens well-stocked Overseeing kitchen cleaning responsibilities to maintain hygiene standards Complying with Food Handling, Hygiene and Health and Satefty regulations Our ideal Chef will: Be passionate about great-tasting food and exceptional customer service Hold a City & Guilds 706/1 & 2 or NVQ equivalent Have experience supervising a team Have experience in a similar Chef role Hold a Food Hygiene certificate Have a flexible approach to working As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0408/87736001/52745273/STC #Medirest Signature Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills Role:-To ensure you provide a high level of ongoing internal support/ communication to all allocated customers, focus on customer service and p

We are looking for a passionate Customer Experience Team Leader working in Leeds as part of the Customer Experience Team. Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams. The Team Leader is responsible for driving success and

Lead a team in a fast-paced Co-op store, providing essential services and supporting operations.

Leading and developing a customer service team for a manufacturing organization, ensuring exceptional customer experiences.

Healthcare Team Leader – Permanent Role Service Care Solutions is recruiting for a Healthcare Team Leader to join a supportive service in Heysham on a permanent, full time contract. Key Responsibilities Leadership & SupervisionProvide day to day supervision, guidance, and support to support worker

Leads a team, manages store operations, supports sales, and engages with the community.

We are seeking an experienced and dynamic Customer Service Team Leader to oversee and motivate our customer service team. Job description: Customer Service Team Leader. Job Summary - Customer Service Team Leader.

Join the UKs Leading SIM Card Distributor and Fastest-Growing Vape Business!.Elite Mobile / Galaxy Connect is experiencing.As the distribution arm of the UKs largest Pay As You Go SIM card provider and one of the fastest expanding vape suppliers in the convenience sector, were pushing boundariesand

The Service Manager will lead a team, ensure high standards of care, and manage administrative tasks within a supported living service for individuals with learning disabilities.

Support Team Leader / Service Manager5 Bed Supported LivingScarborough, YO12Learning disabilities, mental health needs, complex needs, and some mobility issuesSalary/Hours: 30 hours (£30,000 - Pro-Rata)We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee o

Lead a retail team in a Co-op store, ensuring excellent customer service and efficient operations. Responsibilities include team motivation, merchandising, stock management, and community engagement.

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements. Simpsons PS Nursery

Shifts are usually between 11am-2pm however longer shifts may be offered if necessary to meet service requirements. You will be part of a team assisting Early Learning and Childcare Officers to deliver high-quality provision for Renfrewshire's youngest children including the creation of a nurturing

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

You must have ability to motivate staff and demonstrate initiative, ability to form positive relationships with service users and colleagues and to work as part of a team, ability to communicate effectively and clearly with services users, colleagues and managers both verbal and in writing with a re

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements. Simpsons PS Nursery

You will be working alongside 6 other Team Managers having direct management responsibility for a multidisciplinary team consisting of Social workers, Occupational therapists and Adult service coordinators. You will at all times retain a 360° view of your team’s functioning and actively manage th

We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learning and Childcare Team. This is an exciting opportunity for a nurturing practitioner to join a small team dedicated to delivering high quality Early Learning and Childcare provision to children and families

A snapshot of your day:Takes overall responsibility for the team’s workload and service to members Monitors the team’s performance against Service Level Agreements and client deadlines Conducts regular one-to-one discussions for all team members and undertakes formal Personal Devel

Team Leadership & Capability DevelopmentLead, manage, coach, and develop the regional BI/data team. We are now seeking an experienced and business-oriented TMEA Business Intelligence Team Leader to lead the development of reliable, system-driven data and analytics across the region. This role will b

Residential Conveyancing Team LeaderThe firm have an excellent opportunity for a Solicitor, Chartered Legal Executive or Licensed Conveyancer with a minimum of 7 years’ residential conveyancing experience (pre or post qualification) to lead our busy and reputable Conveyancing Team based in Coventr

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About the TeamOur team of Maintenance Engineers are highly skilled control systems engineers who lead a team within our fully automated facility. As a team leader, you will oversee maintenance, automation, and control operations using advanced technologies and be provided with an outstanding platfor

DescriptionSenior Chemist (Team Leader) – HazPack | Internal OpportunityWe are looking for an experienced Senior Chemist to lead the HazPack Chemist team. Manage waste flow to maximise efficiency and customer service. You'll manage the team, plan and prioritise workloads, schedule daily jobs and e

Main roles and responsibilities:The candidate will lead part of the Safety pre-sales team, with the following key responsibilities: Manage a team of pre-sales consultantsAssist the sales team with the production of bid responses working with the product, development and portfolio teams as required.

About the RoleAs our Shift Team Leader, you will lead the Shift Team and supervise the day-to-day operation of the plant, driving continuous improvement, reducing health, safety and environmental impacts, and maximising process throughput and energy export. Our new ERF in Tilbury, Essex, is currentl

Main DutiesCustomer Service Greet and serve customers in a professional, responsive, courteous, friendly manner, including answering queries and dealing with situations that arise to deliver the highest level of customer service. Role SummaryYou will be responsible for supervising a team within a b

Key ResponsibilitiesLeadershipCoach team members through organizational and operational transformation Help establish future-state role expectations centered on expertise, governance, stakeholder partnership, operational orchestration, and continuous improvementFoster a culture of accountability, c

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. Able to provide high levels of customer service and have strong communication skills. Customer Service Assistant - Coventry.

Working as part of a team to deliver excellent standards of customer service, ensuring each and every customer receives the best service possible. With a fantastic refurb, customers will be able to relax both inside and out, enjoying the best fresh food and drinks in a relaxing yet premium environme

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Reporting into senior management, you will provide leadership and oversight to a team comprising an Assistant Team Leader and 10 Senior Planning Officers. Major Applications Team Leader. Major Applications Team Leader.

Warehouse Operative - Working at Heights (HLOP).Hours: Monday to Friday, 2:00pm 10:00pm.Quest Employment is recruiting for warehouse operatives that are comfortable working at heights (up to 14m, on a High Lever Order Picker) to join a busy and well-established warehouse operation in Derby.This is

Ability to work efficiently as part of a team.

We are looking for calm, resourceful and energetic Support Workers who are highly motivated, hardworking, and keen to join our team in Barnet. You will have well-honed skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all service users

Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. Driving team performance to achieve operational, financial, and customer service object

Bank Support Workers to join our dedicated team across. You will provide practical, emotional, and personal support to help the individuals we support live fulfilling, independent, and meaningful lives across our Hampshire services.

Supreme Recruitment are looking for experienced Warehouse Operatives to join our client located in Atherstone.Duties: Loading/unloading containers Use of pump trucks Booking in stock on the computer Picking/packing Labelling General warehouse duties * Cleaning You will be t

Senior Residential Care Worker / Team Leader - Children's Home (EBD) Job description About Us Assist Care is a 2 bed Children's Home (EBD) in Coventry specialising in providing high-quality trauma-informed care to children and young people aged 7 - 17 with Emotional and/or Behavioural Dif