Customer specialist jobs in BromsgroveCreate job alerts

Red Recruitment are currenly looking for a Service Engineer to join our Redditch based client on a permanent basis. Although bassed in Redditch travel to customer sites is required. They are aUK-based specialist in fluid handling equipment, the company provides sales, distribution, and technical support for a wide range of pump systems and compressed air solutions. With decades of industry experien... ZIPC1_UKTJ

Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us. As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and

Customer Quality Specialist - Join Our Team! 🌟 Are you passionate about quality, customer satisfaction, and problem‑solving? Our client in Redditch, Worcestershire is looking for a Customer Quality Specialist to support customer concerns, complete quality inspections, and maintain hi

Banking Advisor - Bromsgrove Branch Join a growing, community-focused financial institution and make a real impact. Reed is proud to be working exclusively with a highly successful and expanding building society thats bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, theyre launching a brand-new branch in Bromsgrove. This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community. The Role As a Customer Service Specialist , youll be the friendly face of the branch, creating long-term relationships and supporting customers through lifes key milestones. Your day-to-day will include: Having meaningful conversations to understand customer needs and offer tailored solutions. Delivering exceptional service and resolving queries with confidence. Managing till activities and maximising every interaction. Supporting customers with account management and financial products. Engaging with the local community and contributing to branch success. About You Were looking for someone who is: Experienced in financial services or strong in customer service. Passionate about helping people and finding solutions. Curious, proactive, and confident to take initiative. A great communicator who puts customers and community first. Eager to learn and develop in a forward-thinking organisation. Whats on Offer Salary: Up to £25,250 FTE Hours: 35 per week Holidays: 30 days + Bank Holidays Benefits: "Moments that Matter" days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities. A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work . Ready to make a difference in your local community? Apply today and help shape the future of high street banking in Bromsgrove.

You will be the main point of contact for customers, guiding them through queries and ensuring satisfaction. This role favors a customer-centric mindset and proactive problem-solving.

A community-focused financial institution is seeking a Customer Service Representative for their new Bromsgrove branch. In this role, you will build long-term relationships with customers, resolve queries, and manage financial products. The ideal candidate is experienced in customer service, proacti

A customer-focused company in Redditch is looking for a Customer Resolution Agent. You will manage escalations and complaints and ensure timely resolutions while maintaining high standards of customer service.

You will have proven experience as a customer resolution specialist, or similar role, who can confidentially take responsibility for the integrity and accuracy of investigations, analysing all complaints that come into the business. Whether it is via letter, email or phone you will be an excellent c

A specialist sealing solutions company based in Rushock is seeking a committed individual for a sales team role. This position involves handling customer enquiries, processing sales orders, and supporting daily operations within an office environment.

You will have proven experience as a customer resolution specialist, or similar role, who can confidentially take responsibility for the integrity and accuracy of investigations, analysing all complaints that come into the business. Whether it is via letter, email or phone you will be an excellent c

A leading global power solutions provider is looking for a Customer Service Representative to join their EU Aftermarket Department in Redditch, England. The role involves managing the full order lifecycle, boosting customer satisfaction, and improving internal operations. Candidates should have a co

Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed TPBN1_UKTJ

Senior Hardware Engineer Location: Droitwich, Worcestershire Salary: £26,000 - £31,000 per annum, dependant on skillset and experience. Vacancy Type: Contract, Mon-Fri working hours 37.5 hour a week As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply

Service / Commissioning Engineer UK Based - Extensive Travel (UK, Europe & Overseas) £38,000 Basic | OTE up to £60,000 Flexible working with regular travel & time away Our client is a well-established engineering manufacturer supplying specialist industrial equipment worldwide. They are looking to strengthen their service team with an experienced Service / Commissioning Engineer to support installations, commissioning and aftersales service at customer sites. This role offers strong earning potential, international travel and long-term career development within a stable and growing business. Responsibilities - Service / Commissioning Engineer Commission industrial equipment at customer sites in the UK, Europe and overseas Carry out extended commissioning projects depending on plant size Take full responsibility for on-site Health & Safety during service and commissioning Liaise closely with customers, contractors and site engineers to ensure successful project delivery Deliver operator and maintenance training to customers Attend emergency breakdowns and planned service visits Diagnose faults and ensure correct tools and spares are available Build strong working relationships with customers at all levels Produce clear written and verbal reports on progress and technical issues Work independently, managing workload and priorities effectively Participate in out-of-hours service support when required Qualification / Experience - Service / Commissioning Engineer Electrical engineering qualification (ONC/HNC, City & Guilds or equivalent) Hands-on electrical engineering experience within an industrial environment Broad engineering knowledge including mechanical and hydraulic systems Strong fault-finding and problem-solving ability Good understanding of Health & Safety legislation Comfortable working in potentially hazardous environments Willingness to travel and work away from home Previous international or overseas work experience advantageous Benefits - Service / Commissioning Engineer Competitive basic salary with strong earning potential Company pension contribution Life insurance 33 days holiday including bank holidays, increasing with service Fully expensed company car or van Tools provided Company credit card For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. TPBN1_UKTJ

A fantastic opportunity has arisen for a Collections Specialist to join a long standing and successful company based in Redditch. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. The company have professional offices with free parking and due to continued growth, they are looking for ambitious candidates who are looking for a long term career and they will offer you the training and personal development in return for your hard work. You will get £1000 increase in salary once you have completed your first 12 months and this company are good at investing in their people with regularpay reviews and ongoing trainingand development. This is a full-time role working Monday to Friday 9am 5pm. This is a commercial collections role dealing directly with retrieving debt from businesses so previous B2B experience in collections or customer services would be a distinct advantage. I am looking for someone with a strong Customer Service or Collections background and who is very confident and assertive on the phone for this role. Collections Specialist day to day duties will include the following: *Contacting debtors via phone, email and letters *Implementing strategies to pull back debt as quickly as possible for the client *Be able to use strong questioning and negotiation techniques to achieve your objective *Use credit information obtained from both the debtor and client to formulate an effective collections strategy *Effectively overcoming reasons for non payment. *Establish, Cant Pay / Wont Pay) situations and developing an effective collection strategy. * Remaining compliant with industry regulations at all times. * Providing high levels of customer service at all times to all customers. * Updating the database with high levels of accuracy. Requirements: *Previous Customer Service experience *Previous Debt Recovery or Collections experience *Be confident and strong on the phone whilst remaining friendly and personable * strong negotiation skills maybe an ex sales person who doesnt want to sell but wants to find solutions for your customers. If you think you have the skills and experience that we are looking for then please call Michelle Laight on 01527 591091 or alternatively click APPLY. PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you. I would like to take this opportunity to wish you good luck in your job search TPBN1_UKTJ

Rather than selling, you’ll focus on making deals happen — managing proposals, contracts, and commercial documentation for complex, high-value customers. Technically confident enough to engage with engineers, data specialists, and delivery teams, and ask the right questions.

Are you a tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking fo

CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Bank

Your new companyYour new roleWorking for a global telecommunications organisation.The team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba an

Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small?If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!Why wor

A renowned luxury brand in Greater London seeks a Sales Consultant to deliver exceptional customer service and uphold the brand's luxury lifestyle image. Ideal candidates will possess strong sales skills, extensive knowledge of the luxury market, and the ability to exceed customer expectations.

A retail company in the UK is looking for staff to enhance the customer experience in-store. The ideal candidate will have customer service experience and be committed to providing assistance with a friendly demeanor.

The role involves analyzing customer data, presenting insights, and driving improvements in the digital business.

We are looking for an experienced and strategically minded Customer Communications Specialist to own all external communication channels directed at our existing customer base. Internal Alignment: serve as the core liaison between Marketing, Product, Engineering and Customer Success to translate tec

A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. Key responsibilities include managing post-sale activities, monitoring key performance indicators, and influencing product decisions based on customer feedback. The ideal candidate

Ideal candidates will have prior experience interacting with customers and be proficient in computer skills. A global marketplace company is seeking a Customer Service Representative to provide exceptional service and support during auctions. Responsibilities include processing payments, filing docu

The role involves providing excellent customer service, managing till operations, and maximising sales opportunities.

A leading financial technology company based in London is looking for a Solutions Specialist to bridge the gap between technology offerings and client needs. The ideal candidate will have over 5 years of experience in a customer-facing role within the fintech space.

A recruitment agency is seeking a Customer Service Admin in Chelmsford to join a friendly team. Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints. Candidates must have prior experience in a customer service setting an

The Customer Solutions Specialist (CSS) provides technical support, subject matter expertise, and product advice to our regional sales teams and customers. Customer Solutions Specialist (Geotechnical Engineer). Learn from customers how, what, where, and why they use our products or competitors, and

The role involves being the first point of contact for customer enquiries, managing a portfolio of customers, preparing quotations, processing orders, and providing technical support.

Ideal candidates will possess strong communication skills in Italian and Spanish, with a background in customer service preferred. A dynamic online pharmacy in Greater London is seeking a motivated Customer Service Assistant. The role emphasizes delivering exceptional support to customers, managing

A leading online training company in Greater London is seeking a dynamic Training Specialist to enhance customer service through training programs. The ideal candidate should have at least 2 years of experience in customer service and training, plus fluency in Portuguese and English.

Candidates should have a strong can-do attitude and a passion for customer service, ensuring that all customers receive the best possible experience. A leading retail company in North Weald Bassett is seeking dedicated staff to ensure exceptional customer service and efficient operations in various

A luxury brand is seeking talent for a Customer Services role based in Fernhurst. As a Brand Ambassador, you will enhance the customer journey through effective communication and relationship building. You will manage the full customer experience and be part of a team committed to excellence.

A technology-focused services provider in the UK is looking for a Customer Renewals Representative to join their team. The role involves assisting customers with their policy renewals and requires confidence in communication and active listening skills.

Candidates should possess a full valid class 2 licence and demonstrate excellent customer service skills.

A fast-growing insurance provider is seeking a Customer Support Associate in Brighton. This role involves providing technical and insurance support to customers via various communication channels. Candidates should possess a minimum of 2 years in customer support, excellent English skills, and exper

A debt resolution firm in Lancashire is looking for a Customer Escalations Officer to manage and resolve customer complaints effectively. This role requires excellent customer service and communication skills, a good understanding of the impact of debt, and experience in handling complaints. You wil

A recruitment agency in Tonbridge is seeking a German-Speaking Customer Service representative.

A leading global logistics provider is seeking a full-time Air Cargo / Commercial Operations-Customer Service professional for their Castle Donington office. The successful candidate will manage commercial operations tasks, ensuring exceptional customer service and smooth freight operations.

Key responsibilities include selling parts, assisting with warehouse operations, and maintaining customer relationships. A solid commitment to providing excellent customer service is essential for this role.

Responsibilities include handling high volumes of customer inquiries and maintaining accurate records. A payment and software service provider located in London is seeking a Customer Operations team member to support their network of independent sellers across the UK. The ideal candidate will excel

The role involves managing toy aisles, enhancing customer shopping experiences, and ensuring shelves are stocked and well-presented.

Customer Success Specialist — 12-Month Contract. As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. Work with customer via ticket, pho

A leading reusable products company in Greater London is seeking a Customer Success Specialist to enhance customer service across direct-to-consumer and wholesale channels. Candidates should have experience in customer service and familiarity with tools like HubSpot, Cin7, and Shopify.

A financial services firm based in Greater London is looking for an Accounts Receivable Associate for a permanent opportunity.The role includes managing bank reconciliations, sales ledger reconciliations, and processing refund payments while supporting the finance team.Candidates should possess demo

You will work to deliver exceptional customer service, assisting customers with product selection and providing expert fitting advice.