Customer specialist jobs in BromsgroveCrear alertas

Red Recruitment are currenly looking for a Service Engineer to join our Redditch based client on a permanent basis. Although bassed in Redditch travel to customer sites is required. They are aUK-based specialist in fluid handling equipment, the company provides sales, distribution, and technical support for a wide range of pump systems and compressed air solutions. With decades of industry experien... ZIPC1_UKTJ

Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us. As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and

Customer Quality Specialist - Join Our Team! 🌟 Are you passionate about quality, customer satisfaction, and problem‑solving? Our client in Redditch, Worcestershire is looking for a Customer Quality Specialist to support customer concerns, complete quality inspections, and maintain hi

Banking Advisor - Bromsgrove Branch Join a growing, community-focused financial institution and make a real impact. Reed is proud to be working exclusively with a highly successful and expanding building society thats bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, theyre launching a brand-new branch in Bromsgrove. This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community. The Role As a Customer Service Specialist , youll be the friendly face of the branch, creating long-term relationships and supporting customers through lifes key milestones. Your day-to-day will include: Having meaningful conversations to understand customer needs and offer tailored solutions. Delivering exceptional service and resolving queries with confidence. Managing till activities and maximising every interaction. Supporting customers with account management and financial products. Engaging with the local community and contributing to branch success. About You Were looking for someone who is: Experienced in financial services or strong in customer service. Passionate about helping people and finding solutions. Curious, proactive, and confident to take initiative. A great communicator who puts customers and community first. Eager to learn and develop in a forward-thinking organisation. Whats on Offer Salary: Up to £25,250 FTE Hours: 35 per week Holidays: 30 days + Bank Holidays Benefits: "Moments that Matter" days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities. A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work . Ready to make a difference in your local community? Apply today and help shape the future of high street banking in Bromsgrove.

A community-focused financial institution is seeking a Customer Service Representative for their new Bromsgrove branch. In this role, you will build long-term relationships with customers, resolve queries, and manage financial products. The ideal candidate is experienced in customer service, proacti

The position offers a competitive salary of £30,000 and the opportunity to thrive in a supportive and dynamic environment, with a working schedule from Tuesday to Saturday. A leading recruitment consultancy is seeking an Administration Support professional to join their team in Droitwich.

A specialist sealing solutions company based in Rushock is seeking a committed individual for a sales team role. This position involves handling customer enquiries, processing sales orders, and supporting daily operations within an office environment.

A leading global power solutions provider is looking for a Customer Service Representative to join their EU Aftermarket Department in Redditch, England. The role involves managing the full order lifecycle, boosting customer satisfaction, and improving internal operations. Candidates should have a co

Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed TPBN1_UKTJ

Service / Commissioning Engineer UK Based - Extensive Travel (UK, Europe & Overseas) £38,000 Basic | OTE up to £60,000 Flexible working with regular travel & time away Our client is a well-established engineering manufacturer supplying specialist industrial equipment worldwide. They are looking to strengthen their service team with an experienced Service / Commissioning Engineer to support installations, commissioning and aftersales service at customer sites. This role offers strong earning potential, international travel and long-term career development within a stable and growing business. Responsibilities - Service / Commissioning Engineer Commission industrial equipment at customer sites in the UK, Europe and overseas Carry out extended commissioning projects depending on plant size Take full responsibility for on-site Health & Safety during service and commissioning Liaise closely with customers, contractors and site engineers to ensure successful project delivery Deliver operator and maintenance training to customers Attend emergency breakdowns and planned service visits Diagnose faults and ensure correct tools and spares are available Build strong working relationships with customers at all levels Produce clear written and verbal reports on progress and technical issues Work independently, managing workload and priorities effectively Participate in out-of-hours service support when required Qualification / Experience - Service / Commissioning Engineer Electrical engineering qualification (ONC/HNC, City & Guilds or equivalent) Hands-on electrical engineering experience within an industrial environment Broad engineering knowledge including mechanical and hydraulic systems Strong fault-finding and problem-solving ability Good understanding of Health & Safety legislation Comfortable working in potentially hazardous environments Willingness to travel and work away from home Previous international or overseas work experience advantageous Benefits - Service / Commissioning Engineer Competitive basic salary with strong earning potential Company pension contribution Life insurance 33 days holiday including bank holidays, increasing with service Fully expensed company car or van Tools provided Company credit card For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. TPBN1_UKTJ

Senior Hardware Engineer Location: Droitwich, Worcestershire Salary: £26,000 - £31,000 per annum, dependant on skillset and experience. Vacancy Type: Contract, Mon-Fri working hours 37.5 hour a week As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply

A fantastic opportunity has arisen for a Collections Specialist to join a long standing and successful company based in Redditch. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. The company have professional offices with free parking and due to continued growth, they are looking for ambitious candidates who are looking for a long term career and they will offer you the training and personal development in return for your hard work. You will get £1000 increase in salary once you have completed your first 12 months and this company are good at investing in their people with regularpay reviews and ongoing trainingand development. This is a full-time role working Monday to Friday 9am 5pm. This is a commercial collections role dealing directly with retrieving debt from businesses so previous B2B experience in collections or customer services would be a distinct advantage. I am looking for someone with a strong Customer Service or Collections background and who is very confident and assertive on the phone for this role. Collections Specialist day to day duties will include the following: *Contacting debtors via phone, email and letters *Implementing strategies to pull back debt as quickly as possible for the client *Be able to use strong questioning and negotiation techniques to achieve your objective *Use credit information obtained from both the debtor and client to formulate an effective collections strategy *Effectively overcoming reasons for non payment. *Establish, Cant Pay / Wont Pay) situations and developing an effective collection strategy. * Remaining compliant with industry regulations at all times. * Providing high levels of customer service at all times to all customers. * Updating the database with high levels of accuracy. Requirements: *Previous Customer Service experience *Previous Debt Recovery or Collections experience *Be confident and strong on the phone whilst remaining friendly and personable * strong negotiation skills maybe an ex sales person who doesnt want to sell but wants to find solutions for your customers. If you think you have the skills and experience that we are looking for then please call Michelle Laight on 01527 591091 or alternatively click APPLY. PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you. I would like to take this opportunity to wish you good luck in your job search TPBN1_UKTJ

Rather than selling, you’ll focus on making deals happen — managing proposals, contracts, and commercial documentation for complex, high-value customers. Technically confident enough to engage with engineers, data specialists, and delivery teams, and ask the right questions.

Are you a tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking fo

Your new companyYour new roleWorking for a global telecommunications organisation.The team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba an

We are currently seeking a CRM Marketing Specialist to join the Fan Engagement team. The CRM Marketing Specialist will work collaboratively across Marketing and with key partners, including Data & Analytics, MarTech, Product Marketing, Digital Media, and external agencies and vendors.

A customer service solutions provider is seeking a part-time Remote Customer Service Representative in the UK. The role involves responding to customer inquiries, providing accurate information, and collaborating with teams.

A retail company is seeking a Showroom Sales Executive in Cookstown to provide exceptional customer service throughout the sales process. The role involves maintaining excellent product knowledge, managing customer interactions from inquiry to delivery, and ensuring sales targets are met.

Una empresa financiera global busca un Representante de Atención al Cliente para ser el primer punto de contacto para clientes internacionales.Las responsabilidades incluyen responder consultas y resolver problemas sobre servicios financieros, asegurando una experiencia positiva.La posición es rem

Taking ownership of customer satisfaction (CSAT) across both our AI tool and Customer Love team, consistently monitoring performance and uncovering opportunities to improve the quality and impact of every customer interaction. Responsibilities include prompt optimisation, workflow refinement, and qu

Is customer‑centric and demonstrates a strong understanding of customer journey mapping and user experience research. Leading insight generation: Independently design and execute the full research lifecycle from initial scope to final delivery—using surveys, interviews, and analytics to understa

Role profile: As a Customer Experience Senior Specialist, you will support the design and execution of end‑to‑end, audience‑first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting

A leading motor factor company in East Midlands seeks a Parts Sales Advisor to deliver excellent customer service and meet product requirements for clients. You will engage with customers primarily via telephone and counter sales, ensuring high standards of service.

A quality-focused retail company is seeking an experienced Customer Service Advisor to join their growing team in Solihull. This active role involves providing outstanding support to customers through phone and email. The ideal candidate will have excellent interpersonal skills, a passion for custom

Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions. Collaborating with different functions to ensure optimized customer experience.

A recruitment agency is seeking a highly organised Customer Sales Co-ordinator in Bury St Edmunds.

A respected employment agency is looking for a skilled administrator with customer service experience to join a thriving team in Trafford Park. This role involves managing customer inquiries, orders, and documentation, with a focus on maintaining high service standards.

A prominent consulting firm in the United Kingdom is seeking a Customer Service (Food Assistant) to provide high quality customer service within laboratory settings.

A popular designer toy company in London is seeking a part-time pop-up retail associate to provide exceptional customer service. You will manage the cashier point, assist customers with their shopping experience, and be flexible with working hours, including nights and weekends.

You will handle administrative tasks, ensure smooth order processing, and assist with customer inquiries. A proactive and customer-focused attitude is essential for success in this fast-paced environment.

The Senior Specialist will also. For capability senior specialists: If needed, put in place (with support from Manager) and run buffer programs to address specific local capacity needs. Highly responsive, service oriented individual with experience working effectively cross-functionally within a "cl

By rolling out a customer-focused, commercially grounded system to identify and track what matters the most across the customer lifecycle, this role ensures that our teams confidently prioritise the most valuable opportunities for both our customers and the business. Contribute to our customer‑cen

Customer Happiness: You make customers feel heard, supported, and delighted. We're rapidly expanding and building a top‑tier Customer Success team. Anticipate customer needs before they ask—and deliver above expectations.

A leading payroll solutions provider in the UK is looking for a Customer Support Specialist for their Payroll team. This role involves providing exceptional support for complex payroll queries, serving as the first line of communication for customers.

A leading global banking institution is seeking a Customer Service Representative in Stourbridge. This full-time role involves delivering outstanding customer service, managing transactions, and educating clients about digital platforms. The ideal candidate must demonstrate excellent communication s

A leading equipment rental provider in the UK is seeking a Customer Service Advisor to deliver exceptional service and enhance customer relationships. Candidates should have proven experience in customer service, exceptional communication skills, and a commitment to continuous improvement.

A leading provider of financial insights is seeking a Customer Intelligence Specialist in London or New York. This role emphasizes ensuring data accuracy and operationalizing customer insights across sales and marketing platforms. Candidates should have a minimum of four years in Customer Success Op

A prominent retail betting company in the UK seeks customer-oriented individuals for positions in their shops. Candidates will be responsible for welcoming customers, processing bets, and providing exceptional service. A passion for customer engagement and teamwork is essential.

A leading validation solutions provider in the UK is hiring a Customer Support & Operations Assistant to manage operational and customer service activities. Responsibilities include handling customer inquiries, managing the help desk, and coordinating logistics. The ideal candidate should have previ

You will handle customer inquiries, support client concerns, and maintain high levels of customer satisfaction. Ideal candidates should possess exceptional customer service skills, strong communication, and problem-solving abilities. A premium property consultant is looking for a full-time Customer

In this role, you will ensure customers receive exceptional service while performing various store tasks, including filling shelves and processing deliveries. Successful candidates will demonstrate a strong can-do attitude and a clear passion for customer service.

A customer service company in the UK is seeking a dedicated individual to deliver exceptional service while managing check-ins and vessel operations.

A leading event ticketing platform based in Greater London is seeking a Customer Support Representative to provide outstanding support to ticket buyers. The ideal candidate will have 1–3 years of experience in customer service, preferably in ticketing or live events, and must possess excellent com

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.

A customer-focused organization in the United Kingdom seeks a proactive Customer Liaison Officer to enhance the customer journey.