Claims Administrator
hace 30 minutos
Manchester
Claims Administrator 📍 Manchester City Centre | £26,000 – £28,000 DOE Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗 With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office. This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time. If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading 👇 Key Responsibilities: 📞 Client & Lender Communication • Liaising with clients and lenders via phone + email to progress claims, • Handling inbound calls professionally and resolving queries confidently, • Making outbound chaser calls to request missing documents / updates, • Managing high volumes of emails and allocating them through workflow queues, • Prioritising tasks by urgency, deadlines, and workload, • Updating case notes, documents, timestamps and claim status accurately, • Moving claims through structured stages to avoid delays, • Tracking caseloads to ensure nothing goes stale or dormant, • Requesting missing documentation (ID, agreements, finance docs etc.), • Handling incoming post: opening, scanning, uploading + filing correctly, • Keeping case files organised, complete and compliant, • Following processes in line with regulatory expectations, • Maintaining high accuracy in data entry + document handling, • Handling sensitive information securely and confidentially, • Supporting colleagues during peak demand and managing workloads as a team, • Sharing blockers and case insights with management, • Suggesting improvements to workflows, templates and procedures, • Supporting team targets through efficient, high-quality processing 🔍 What We’re Looking For • Confident and professional phone manner, • Strong admin skills + excellent attention to detail, • Compliance / regulatory experience (nice to have, not essential), • Comfortable processing high volumes of emails, • Able to follow structured workflows and processes, • Confident using CRMs + Google Workspace (Docs/Sheets etc.), • Works well in a fast-paced, process-driven environment 🌟 Why Join? • Fast-growing, reputable CMC brand 📈, • Supportive team culture 🤍, • Training + progression opportunities 🚀, • Incentives to reward performance 🎁, • Manchester city-centre office 🏙️, • Stable Monday–Friday role.. no late nights, no weekends 🙌 If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you 💬 📩 Drop me a message / apply now 👇