Regional Director
26 days ago
West Bromwich
Large Pallet Network business is recruiting for a Regional Director covering the Midlands and South incorporating Birmingham, Worcester, Gloucester, Mid and South Wales, Bristol, Swindon, Devon, Cornwall, Southampton, Portsmouth, Dorset , Hampshire, Reading , Oxford area but NOT LONDON Job Purpose: The Regional Director holds strategic and operational accountability for driving performance, service excellence, and commercial success across an assigned region. Acting as a senior leader within the organisation, this role provides direction, oversight, and high-level support to Network Managers, Depot Principals and member businesses. The Regional Director plays a pivotal role in aligning regional performance with national objectives, fostering member engagement, and ensuring robust service delivery and network efficiency. Key Responsibilities : Service Excellence & Performance Leadership : • Provide strategic oversight of daily regional service performance in collaboration with general manager of network service., • Lead the resolution of persistent service challenges, ensuring members receive timely and effective support., • Support with the service improvement plans for members falling below service level thresholds (96% over two consecutive months)., • Monitor and interpret trends in member inputs, cut-off times, and trading behaviours to inform strategic action., • Evaluate delivery volumes across...