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As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.

A leading IT service provider in the United Kingdom is looking for a Customer Relations Manager to manage customer accounts, develop relationships, and ensure the delivery of IT solutions.This full-time, permanent role requires experience in field service or IT implementation, particularly in hospit

A leading IT services provider located in Tipton is seeking a Customer Relations Manager (CRM) to manage client accounts and ensure satisfaction.

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.

Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, The successful Customer Resolution Officer will receive a company car and the opportunity to build long-term relationships with clients across the West Midlands. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company’s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business

Hayley Dexis is looking for an experienced and forward?thinking HR Manager to join our busy HR Department based in Halesowen Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the HR Manager As the HR Manager, you’ll join a growing team and play a central role in delivering an exceptional people experience. This is a high?impact position responsible for driving operational excellence, maintaining legislative compliance, and enabling a high?performance culture across the organisation. Reporting to the UK HR Director, you will lead key HR activities, oversee HR operations, and act as the go?to expert on HR processes, systems, and employment legislation. You will also have a small number of direct reports, with the opportunity to shape and influence our expanding HR function. What You’ll Need to Succeed Ideally qualified to CIPD Level 5 or equivalent working experience. Proven HR management experience with strong complex ER case management skills. Ability to work confidently in a fast?paced environment and navigate ambiguity. Strong relationship?builder with a proactive, people?first mindset. Hands?on approach with the ability to roll up your sleeves and deliver. A collaborative team player who enjoys working across a growing HR function. Working hours: Office Based 5 days per week - no remote working available. Monday to Friday, working 40 hours per week. What we offer you: Highly competitive salary Non contractual bonus scheme 25 days annual leave (plus 8 bank holidays) In-house training. Company pension. Fun and inclusive working environment. Gift voucher incentives and opportunities to win quarterly recognition awards. Wellness initiatives, including Bike2Work and healthcare scheme. Free Life Assurance cover (x2 salary). Uniform and PPE provided if required. Excellent opportunities and career prospects are available. Key Responsibilities Performance & Culture Lead performance management processes and act as subject matter expert for managers and employees. Manage the implementation and ongoing optimisation of the company’s new performance management system. Partner with managers to embed a culture of continuous feedback and high performance. HR Operations & Compliance Oversee day?to?day HR operations and lead HR projects to improve efficiency and service quality. Ensure HR practices and company procedures comply fully with UK employment legislation. Design and deliver engaging employment law training for managers. Conduct regular reviews of HR policies to ensure alignment with best practice and legal updates. Lead HR audits and address compliance notifications with timely and effective action. Ownership of the Right to Work and Visa Sponsorship/Applications process. Support 4 company payrolls Employee Relations & People Support Manage disciplinary, capability, and grievance cases, ensuring fair, consistent, and compliant outcomes. Act as mediator to support managers and employees in resolving conflict and fostering positive working relationships. Provide expert HR advice across the business, supporting decision?making and best practice. Data, Systems & Insights Monitor key HR metrics (attendance, absence, performance trends) and recommend proactive solutions. Develop HR reports, dashboards and data insights to support senior leadership. Serve as HRIS Lead, ensuring data accuracy and continuous improvement of digital HR services. The recruitment process Adverts will close on Sunday 15th March 2026 Candidates will be moved through the process as they apply, and offer will be made as soon as a suitable candidate has been found. We encourage you to apply early to avoid disappointment. Our process; Shortlisting throughout the advertising window Teams interview with our Talent Acquisition Partner. Final stage interview with the HR Director which may involve a presentation task. Finally... We know sometimes you might feel that you don't meet the criteria or have a question about the role - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Click ‘apply’ now to become our HR Manager and join the team

Bathroom Bubbles is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbing merchants, bathroom showrooms, and other retailers. We are committed to providing exceptional customer service and to creating opportunities for our team members. We are seeking a high-energy, "Modern Manager" to lead our Tipton showroom. This is a dual-impact role – you will be responsible for the physical showroom’s sales performance and the brand’s digital "shop window" via social media. You will bridge the gap between our loyal trade counter regulars and new retail customers, turning technical products into aspirational spaces. Key Responsibilities 1. Sales & Showroom Management: Drive Revenue: Achieve monthly sales targets by converting walk-ins and trade referrals into high-value orders. Expert Consultation: Provide technical advice to tradespeople and design inspiration to homeowners. Lead Management: Proactively follow up on quotes and manage the sales pipeline from initial inquiry to final delivery. Standard Setting: Maintain a "showroom-ready" environment at all times ensuring displays are clean, functional, and correctly priced. 2. Social Media & Digital Marketing: Content Creation: Use a smartphone to capture daily "behind-the-scenes" content, new product arrivals, and completed project photos. Platform Growth: Manage and post to the company TikTok, Facebook and Instagram accounts, focusing on the Tipton/Dudley/Black Country community. Trade Spotlights: Feature local contractors and their work on our channels to build community rapport and reciprocal tagging. Engagement: Respond to comments and direct messages to convert "likes" into showroom appointments. 3. Trade Relations: Collaborate with the Trade Counter team to identify customers who have upcoming projects requiring showroom products. Visit local sites or offices occasionally to build relationships with key accounts in the Dudley area. The Ideal Candidate: Experience: 3+ years in a senior trade sales or showroom environment (e.g. KBB, Electrical, or Builders Merchants). Digital Savvy: Comfortable using social media apps (Instagram/Facebook/TikTok) and basic photo-editing tools to promote the business. Communication: Able to switch effortlessly between "trade talk" with a plumber and "design talk" with a homeowner. Local Knowledge: A resident of or familiar with the Black Country trade landscape. Technical Skills: Ability to read building plans; Experience with CAD software is a major plus. The successful candidate will receive the following benefits: Pension Scheme 20 days holiday + 8 Bank Holidays Why should you apply To join a fantastic company To become part of a great team To showcase your knowledge and skill set