Client services manager jobs in Brierley HillCreate job alerts

Location: Agile / HybridReports to: General Manager, Network ServiceWe're looking for a highly analytical and innovative Network MI & Systems Lead to drive the reporting, insight, and performance measurement strategy across a large-scale operational network.This is a leadership role for someone who excels at turning complex operational data into meaningful business insight. You'll be responsible for developing and evolving KPI frameworks, delivering intuitive dashboards, influencing senior stakeholders, and leading a high-performing MI team that enables data-driven decision making across the business.If you're passionate about data, performance improvement, business intelligence, and leading talented analysts, we'd love to hear from you.What You'll Be Doing As the Network MI & Systems Lead, you will own the end-to-end operational reporting strategy, ensuring that robust KPIs, dashboards, and reporting solutions support operational excellence and strategic decision-making.Key responsibilities include:KPI & Dashboard Ownership Design, develop, document, and continuously improve a suite of operational dashboards and reporting solutions, including: Executive Operations KPI dashboardsFunctional performance league tablesKPI-specific reportingException and alert-based reportingIntegrate operational and financial performance metrics to create a consistent reporting experience across the business.Deliver real-time reporting capabilities that identify risks, highlight failures, and support proactive operational recovery.Business Intelligence & Analytics Analyse large, complex datasets from multiple sources to create meaningful performance measures and insights.Develop new KPI models and performance metrics in collaboration with operational and data teams.Provide data-driven recommendations that influence operational strategy and business performance.Ensure reporting accuracy through robust validation, governance, and continuous improvement of data quality.Systems & Reporting Development Define operational data requirements and work closely with IT and Data Services teams to support system enhancements and reporting development.Own reporting software requirements and ensure solutions remain fit for the evolving needs of the operation.Deliver bespoke dashboards and insight tools for operational initiatives, projects, and business stakeholders.Leadership & Stakeholder Management Lead, coach, and develop a team of MI professionals, fostering technical excellence and continuous learning.Act as the subject matter expert for KPI design, reporting standards, and dashboard best practice.Build strong relationships with senior leaders across Operations, Finance, IT, Product, Legal, and Data Services.Present performance insight and recommendations to senior management and directors.Governance & Support Maintain reporting access controls and licence governance to ensure security and GDPR compliance.Support the wider business with accurate operational performance data for corporate and client reporting.Ensure KPI targets are maintained and accurately reflected across reporting platforms.Provide first-line support for operational reporting and coordinate resolution of reporting and data issues.What We're Looking For Qualifications Degree in a quantitative discipline such as Computer Science, Mathematics, Statistics, Economics, or a related field.Experience Proven experience designing and developing business intelligence dashboards that provide clear and actionable insight.At least 5 years' experience developing KPIs and management information solutions.Experience gained within logistics, supply chain, transport, distribution, or other operationally intensive environments is highly desirable.Experience presenting insights and recommendations to senior stakeholders and executive audiences.Technical Skills Advanced SQL skills, ideally with SAP HANA development experience.Strong experience with SAP Analytics Cloud, Business Objects, or similar BI and reporting platforms.JavaScript development skills.Experience working with large, complex datasets and performance reporting frameworks.Strong understanding of data governance, reporting best practice, and analytical methodologies.Leadership & Communication Demonstrated experience leading and developing analytical teams.Excellent coaching and mentoring capabilities.Strong communication skills, with the ability to explain complex technical concepts to non-technical audiences.Ability to influence decision-making through data-driven insight and recommendations.Why Join Us? This is an opportunity to play a pivotal role in shaping how operational performance is measured, managed, and improved across the organisation. You'll work closely with senior leaders, influence strategic decisions, and lead a talented team responsible for delivering business-critical insight.If you're a forward-thinking BI leader with a passion for operational excellence and data-driven decision making, we'd love to hear from you.Apply today and help transform operational performance through insight, innovation, and analytics.TPBN1_UKTJ

Semi Senior -Firm of Accountants - DudleyOur client is a well-established firm of Accountants based in Dudley. They supply bespoke accountancy and taxation services to all types of businesses and individuals.The firm are currently seeking a Semi Senior Accountant to join their expanding team.The Role as a Semi Senior Accountant:As a Semi Senior Accountant you will be expected to prepare financial statements from source documents/records to final accounts for review by one of the managers or directorsCorporation TaxBookkeeping/VAT ReturnsPrepare accounting schedules to support the balances and transactions included in the financial statementsWork on a wide range of accounts and industriesLiaise with clients directly or through the relevant manager to resolve queries or obtain further informationEnsure a high level of service to meet client's expectationsThe ideal candidate for this Semi Senior Accountant position:Ideally AAT Qualified/ Part Qual ACCAIRIS software experience is desirableCloud-based accounting systems knowledge including Xero, VT, QuickBooksStrong IT skills including Word, Outlook and Excel, to an intermediate levelExcellent communication skills both verbal and writtenConfident when dealing with clients and getting your views acrossUse initiative to identify problems and provide solutionsPackage for this Semi Senior Accountant position:£30,000 - £33,000 (DOE)Support will be provided for both professional qualifications as well as work-based learningExcellent future opportunitiesTo join a forward-thinking companyA great working environmentQuarterly social events with staff and directorBenefits:Company eventsCasual dressFlexitimeFree parkingOn-site parkingTPBN1_UKTJ

Excellent Package Technical Support Manager Our client, a long-established mechanical engineering solutions provider based in the West Midlands is seeking a Technical Support Manager to oversee the delivery of high-quality technical support services whilst driving commercial performance across the b

Our client, a long-established mechanical engineering solutions provider based in the West Midlands is seeking a Technical Support Manager to oversee the delivery of high-quality technical support services whilst driving commercial performance across the business.

Our client, a long-established mechanical engineering solutions provider based in the West Midlands is seeking a Technical Support Manager to oversee the delivery of high-quality technical support services whilst driving commercial performance across the business. This xdjnayx role blends string tec

Business Development Manager - Hazardous Waste Management Location: West Midlands, UK (Field Sales) Salary: £45,000 - £55,000 (DOE) + Car + Commission Working Hours: Monday to Friday - 8:30am-5:30pm Are you a results driven, sales hungry business development manager, looking for a new remote field sales role covering the West Midlands? This role could be right for you. My client is offering a fantastic package to help grow their business and sell their services for Hazardous Waste and Recycling. The right candidate will be an experienced and fully established sales-person who has worked previously for a UK based Hazardous Waste or Total Waste Management Company. Package Benefits: 23 days holiday + Banks Fantastic Commission scheme Company Car Private Health Care Scheme On-site Parking Opportunity for growth and development within the companyKey Responsibilities: To develop and maintain effective business relationships with new and existing clients, offering excellent services for handling hazardous waste collections and treatments and taking advantage of non-hazardous waste and recyclables opportunities as they arise. To generate and follow up sales leads, visiting potential and existing customers to obtain new business at reasonable profit. Be the forefront of the company's development by promoting the business to new and existing clients.Requirements: Waste Management Sales / Business Development Manager Experience. Experience working for a Hazardous Waste Management company. Field Sales Experience. Ability to bring business would be advantageous. Hold a full, clean, UK driving licence. #Business Development Manager, #BDM, #Sales, #Account Management, #Waste Management, #Hazardous Waste, #Recycling, #Recyclables, #TWM, #Waste Industry, #Environmental Services WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Role: HR Manager Sector: Public Sector Duration: 3 Months Location: Oldbury (Hybrid) Salary: Competitive Sellick Partnership is currently recruiting for an experienced HR Manager join our client based in Oldbury, this role if offered on a hybrid basis with a minimum of 3 days a week onsite The HR Manager will be responsible for leading the HR team, providing comprehensive HR Service which supports the delivery of the organisation's strategic plan. The duties of the HR Manager will include Act as the senior HR professional, providing expert advice on employment law, HR best practice and complex people matters. Partnering with managers across the organisation to provide proactive HR advice and support on workforce issues and organisational challenges Driving employee engagement initiatives, including staff surveys and the delivery of action plans that enhance workplace culture Leading, developing and inspiring the HR team, ensuring high performance, continuous improvement and excellent service delivery Coaching and advising clinical and operational line managers on HR policies and employment law Guiding departments through restructures, redesigns, and service transformations Designing and delivering specialist staff development and training courses. Lead the design, development, and implementation of standard operating models to ensure consistent, efficient, and compliant HR service delivery. Engage with stakeholders to define roles, responsibilities, governance, and service standards within the operating model. Document end-to-end processes, procedures, and operating frameworks to support organisational objectives. Lead and manage complex organisational change and transformation programmes, ensuring the successful delivery of strategic objectives across multiple services and stakeholders. Develop and implement change strategies that minimise risk, maintain employee engagement, and support operational continuity Support the embedding of new structures, processes, and ways of working, ensuring sustainable change and continuous improvement The HR Manager will ideally have: CIPD Level 7 qualified or equivalent, or qualified by experience Experience of working in a senior HR role Experience within a public sector organisation would be beneficial Experience of managing complex ER cases including grievances, restructuring and redundancy Expert knowledge of employment law, case law and best practice Experience of leading and developing HR teams to deliver a High-quality people services function The HR Manager will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the HR Manager in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Wednesday 16th September submitted your CV directly. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

An exciting newly created opportunity for an experienced Key Account Manager to join a successful and growing pest control and wildlife management business, looking after major customers while developing new business across the UK. Our client is part of a global group, offering substantial growth opportunities in the UK. This is far from a standard pest control business. Alongside traditional pest management services, the company delivers a range of specialist and innovative solutions, including falconry-based bird control, wildlife management and environmental services, providing customers with effective and responsible solutions to complex pest and wildlife challenges. It positions itself as an ethical alternative to traditional extermination-focused pest control by emphasizing wildlife behaviour, prevention, and sustainable management solutions. We’re looking for a commercially driven Key Account Manager who can build strong relationships across large, complex and multi-site accounts (5-6 initially), engage confidently with senior decision-makers and identify opportunities to grow both existing and new business. The role is home based with candidates ideally living in the Midlands or South of England, with regular travel to customer sites. The Role Manage and develop a portfolio of major, complex and multi-site customer accounts Build relationships with senior stakeholders and key decision-makers Develop strategic account plans to increase revenue, retention and profitability Identify opportunities to introduce additional pest control, wildlife and specialist services Work closely with operational and technical teams to deliver innovative customer solutions Lead commercial reviews, presentations, tenders and contract negotiations Develop new business opportunities and convert prospects into long-term customers Maintain a strong sales pipeline and deliver against agreed growth targets Represent a broad range of services, including pest management, falconry, bird control and specialist wildlife solutions The Candidate: We’re looking for an experienced Key Account Manager, National Account Manager or Business Development Manager with a strong commercial / industrial background. Experience within pest control would be particularly attractive, although candidates from related facilities management, environmental services, hygiene, washroom, compliance or other B2B service industries will also be considered. You’ll need to demonstrate: Experience managing large or complex B2B accounts Strong new business and account development skills Ability to build relationships at senior management level Commercial confidence with contracts, pricing and negotiations Experience working alongside operational/service delivery teams A proactive, results-focused approach with the ability to work autonomously An interest in providing customers with innovative and specialist service solutions Salary up to £45,000 + Bonus (OTE c£60-65K) + Company Car + Excellent Benefits

ROLE: Head of Sales Combination of office, home and travel to clients LOCATION: West Midlands SALARY: £48-55k, Car Allowance, Bonus/commission structure Due to acquisition and the desire to grow the business my client needs a senior, hands-on Head of Sales/New Business lead to drive growth in architectural signage (wayfinding, fascias, totems, built-up letters, tower block signage and related packages). This is a hunter role for someone who enjoys proactive outreach, relationship building, and closing sustainable relationships. The successful candidate will be supported by an internal office team for estimating, technical input, and sales admin to be able to focus there energy on development. Target sectors & buyer types Priority target sectors include, electrical contractors / principal contractors delivering major builds (e.g., tower blocks, large developments) - Education (schools, academies, multi-site education groups) - Multi-site organisations(care homes, charities, retail/charity shops). The business already has a fantastic client base in these sectors to be able to demonstrate a portfolio of work. Typical stakeholders include Estates/Facilities Managers, Project Managers, Procurement, Contractor commercial teams and Brand/Marketing stakeholders Key responsibilities • New business development through building and executing a new business plan across the target sectors., • Identify target accounts and create a structured outreach plan, generate meetings via outbound activity, networking, referrals, and existing sector relationships., • Lead discovery meetings, site visits, and stakeholder presentations., • Own opportunities end-to-end: discovery → solution shaping → proposal → negotiation → close., • Work with estimating/technical support to produce accurate, winnable proposals., • Maintain clean CRM/pipeline with clear next steps and realistic close dates., • Ensure smooth handover into delivery to protect customer experience and repeat work. Candidate profile • Proven track record in Signage, Display or Graphics sales, with a focus on New Business Development., • Ideally experienced in selling into the built environment with a product solution such as architectural signage, fit-out, construction services/products, building envelope/interiors., • Comfortable being out in the field for meetings/site visits while working office-first overall., • Commercially strong: qualification, negotiation, margin awareness., • Highly organised and someone who believes consistent CRM follow-up., • This role fit with a ready made Sales Manager/Head of Sales or a Senior Business Development Manager who has the desire for career growth

Nicholas Associates are partnered with a residential groundworks contractor who are in a period of strategic growth. As a business, they deliver civil engineering, groundworks, infrastructure services to new build projects with top 10 house builders. The company is looking for an experienced Contracts Manager from a residential groundworks background who will cover 4 - 5 projects at a time. Duties & Responsibilities: Manage and deliver multiple residential groundwork projects, from pre-start to handover Coordinate with site managers, clients, and subcontractors to ensure efficient delivery Oversee budgets, schedules, and health & safety standards Lead site teams with a focus on quality, safety, and performance Solve problems on-site and maintain excellent client relationships Report progress to senior management and contribute to continuous improvement What You'll Bring: Proven experience as a Contracts Manager Knowledge of all aspects of residential groundworks including foundations, roads, drainage and infrastructure Excellent project and people management skills Commercially astute with good contract and cost control knowledge Strong leadership and communication skills A proactive, can-do attitude and a team-first approach Why Join? Be part of a growing company with exciting long-term plans, strong pipeline of work in 2027/28 Enjoy a genuine team culture where your voice is heard and valued Work with a leadership team that invests in people and supports your development Work with a company that focuses on quality, safety, reputation What's on offer? Receive a highly competitive salary and benefits package Company vehicle or allowance Bonus scheme Pension Health CoverAbout Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Senior Business Development Manager - Aerospace Our client is a global supplier of investment castings/castings, precision machining and added value process capabilities (AS9100/NADCAP etc..) and have manufacturing plants in Asia, Europe and North America. In support of their continued development of existing and future aerospace, energy and medical customers, working from a remote home basis in the UK, this position of Senior Business Development Manager is focused on customer and market engagement along with business growth, primarily targeting the OE, Tier 1 and Tier 2 levels. The Senior Business Development Manager's responsibilities include: Supporting our client's further development of core relationships within the UK and European aerospace, energy (IGT) and medical sectors; with an emphasis on developing suitable aerospace clients in particular. Managing and further developing existing relationships with clients in the UK and Europe. Supporting the introduction and growth of our clients' capabilities into other aerospace, energy and medical programmes. Understand key market trends & programmes in the UK and European aerospace/energy/medical sectors and support successful company positioning. Strategically identify new business opportunities including new customers and partners and identify product requirements to support successful market engagement. Engage at a mid to senior level, working closely with the existing global technical and operational teams to support: Opportunity identification Bid and tender delivery Programme integration and development Communication and customer support Target added-value content Establish and deliver sales growth. Support business strategies for markets and customers. Customer relationship management - build and maintain enduring relationships with customers and users gauging their needs and developing proposals to address these. Attend conferences and events to build relationships with customers and partners, representing our client where required in the UK and Europe. Provide the organisation with competitor news and data along with providing direction on requirements to support business wins. Work closely with the senior management team within the organisation to support further UK and European success. Suitable candidates will need to have existing relationships within the UK and European aerospace sector primarily, but where possible, also have exposure to the IGT/energy and medical sectors. This role requires significant travel and customer facing engagement on a 'hunting' and key account management basis. Candidates should have a suitable technical level (ideally to degree level), and proven senior level commercial strength which supports direct and successful customer engagement, discussion and negotiation. This is a permanent role and has a core strategic focus working closely with this firmly established and qualified, privately owned supplier. This role is ideally to be home based in England - travelling as required. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Our client is looking for an Assistant Manager for Adult Care to deputise for the Service Manager with the management of providing a high quality and effective day services provided for people with, Learning disabilities and Older Adults and Physical Disabilities in Solihull. Working on a 6 month contract Working with Solihull Metropolitan Borough Council. Job Role: To supervise a team of Day Service Coordinators and to oversee their management and leadership of support workers and service delivery To ensure that the service provided meets the needs of service users in line with their individual needs and outcomes. To support with the development of the service and to help promote the service as required. To monitor the quality of the service using audit tools Working on site ( no Hybrid working) Must hold and Enhnaced DBS for Adults in the update service Working hours: Monday 09:00 To 17:00 Tuesday 09:00 To 17:00 Wednesday 09:00 To 17:00 Thursday 09:00 To17:00 Friday 09:00 To 16:30 Roughly with 30 min unpaid break per day If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council’s commitment to the prevention and detection of fraud. This information will be processed by the Council’s Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching

Position: Sales Manager Location: Birmingham, West Midlands - with travel to customer sites Salary: £35,000 - £40,000 Sales Manager opportunity available with our client, a supplier of industrial hosing and ducting solutions for a wide range of industries, including food, pharmaceutical, chemical, and agriculture. Sales Manager Job Overview Work both from the company's offices in Cradley Heath and remotely visiting customer sites across the UK. Securing sales of industrial hosing supplies to both existing and new customers Maintaining strong relationships with distributors, merchants, and manufacturers within the engineering sector Providing customers with technical support and providing product solutions to meet their specifications Liaising with UK and overseas based colleagues Sales Manager Job Requirements Strong sales background within a technical capacity, ideally from sectors such as engineering, tool hire, builder's merchants, distributors, etc A basic level of understanding of the engineering sector and relevant processes is essential Any experience within the HVAC, chemical, oil & gas, or chemical sector's is highly desirable Full UK driving licence and comfortable with nationwide travel Based within a commutable distance of Cradley Heath (DY2 postcode) Sales Manager Salary & Benefits Salary £35,000 - £40,000, negotiable depending on experience Company car provided Discretionary yearly bonus 33 days holiday, including bank holidays Monday - Friday, 8:30am - 5pm Opportunities to travel to the companies headquarters overseas for training and company eventsBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Commercial Support Coordinator £35,000 – £45,000 | Fully Remote (UK) | Permanent Do you enjoy bringing structure to busy environments, building strong client relationships and ensuring projects run smoothly? Are you commercially aware, highly organised and confident working with clients and senior stakeholders? If so, this could be the perfect opportunity for you. We are recruiting on behalf of an established and growing education and certification provider that works with external course creators to design, validate and deliver accredited qualifications. Following a period of growth, the business is looking for a Commercial Support Coordinator to become a key part of a small, ambitious and founder-led team. This is a varied role combining client management, commercial support, project coordination and process improvement. You will play a central role in supporting clients, preparing proposals, coordinating qualification projects and creating the structure and processes needed to help the business continue to grow successfully. Working closely with the Commercial Director and Project Manager, you will become a trusted point of contact for clients while helping to ensure projects are delivered efficiently and profitably. This fully remote role offers flexibility, autonomy and the opportunity to make a genuine impact within a collaborative and growing organisation. The Role Key responsibilities will include: • Acting as a key point of contact for clients and building strong relationships., • Supporting commercial activity, including proposals, pricing information and project scoping., • Coordinating qualification projects with the Project Manager to ensure successful delivery., • Managing actions, priorities and workflows across multiple projects., • Documenting processes and creating clear, repeatable ways of working., • Supporting client retention and helping to identify opportunities for additional business., • Monitoring progress using CRM and project management systems., • Helping to improve efficiency, reduce operational risk and bring greater structure to the business. About You We are interested in candidates from backgrounds such as: Account Management Client Services Customer Success Commercial Support Project Coordination Client Delivery Commercial Operations You will ideally have: • Experience working in a client-facing commercial or operational role., • Strong relationship-building and communication skills., • Commercial awareness and confidence supporting proposals, pricing or project scoping., • Excellent organisational skills and the ability to manage multiple priorities., • Experience documenting processes or creating workflows., • A proactive and solutions-focused approach., • The ability to work independently in a fully remote environment. Experience within education, training, qualifications, awarding organisations or certification would be beneficial, but it is not essential. What’s on Offer? • Fully remote working., • A varied and impactful role., • The opportunity to work closely with senior leadership., • A supportive, collaborative and growing business., • The chance to help shape processes and contribute to long-term success. If you are looking for a role where you can combine commercial awareness, client relationship skills and strong organisation to make a real difference, we would love to hear from you. Apply today to find out more

Project Engineer (HVAC / Building Services) £35,000 - £45,0000 + Great Training Available + Progression + Bonus + Increased Company Pension + 32 Days Holiday Office based in West Bromwich. Commutable from Birmingham, Dudley, Wolverhampton, Walsall, Halesowen, Stourbridge, Smethwick and surrounding areas Are you a Project Engineer from a building services background or a HVAC Engineer looking for an off-the-tools role and looking to join a long-standing market leader offering career development opportunities, the ability to gain technical training and hone your skills in being an industry expert? This is a great opportunity to step into a role where you will be viewed as a key member and go-to technical specialist in a well-established company. This established company are renowned within the HVAC industry and are at the forefront of their market. They are going through a period of rapid expansion as they look to achieve their ambitious goals. In this role you will be part of the project team overseeing full cradle to grave delivery of HVAC / AHU for commercial clients. The company will provide technical training on their industry and own product range. This is a great opportunity to join a leading company, develop your career and you're your skills in being a technical expert. The Role: Full cradle to grave project delivery of HVAC and AHU installs for commercial clients Full product and industry training Office based role 37.5 hours - Mon-Friday The Person: Previous hands on experience within HVAC, AHU or building services Or experienced within Project Engineering from building/facilities services HVAC, heating, ventilation, air con, air conditioning, AHU, air handling units, projects, commercial, project engineer, project manager, West Bromwich, Birmingham, Dudley, Wolverhampton, Walsall, Halesowen, Stourbridge, Smethwick Job Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harvey Wayman at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key Performance Indicators Statutory compliance and audit performance SLA and KPI achievement (planned and reactive maintenance) Safety performance (incidents, near misses, compliance) Customer satisfaction and service delivery metrics Asset reliability and uptime Team performance and engagement Person Specification Technical & Professional Expertise Strong multi-disciplinary technical knowledge (mechanical, electrical, or building services), with deep expertise in at least one discipline Relevant technical qualification (e.g. NVQ, HNC/HND, degree or equivalent experience) Authorised Person (AP) status or ability to obtain Experience of supervising technical services in a multi-site FM environment Leadership & Management Proven ability to lead and develop high-performing teams Strong performance management and coaching capability Ability to make decisions under pressure in a fast-paced environment Safety & Risk Strong understanding of health & safety legislation and control of works processes Risk-aware, with the ability to identify and mitigate operational risks Customer & Communication Strong stakeholder management and customer service focus Clear and effective communicator, able to convey technical information at all levels Digital & Analytical Proficient in CAFM systems (e.g. IFM Hub) and Microsoft Office Comfortable using data and reporting tools (e.g. Power BI, Tableau) to drive decisions Awareness of emerging digital solutions (e.g. automation, predictive maintenance) Commercial Awareness Good understanding of cost control, budgeting, and supplier performance management Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ IFM Hub/ PowerBI as appropriate Knowledge of AI Commercial - Good commercial awareness with strong financial skills related to operational services Our mission: To build a world-class business through exceptional service and exceptional people

Job Title Credit Controller Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton Our Company Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group. The Role The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites. This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role. Responsibilities • Manage key strategic relationships in relation to debt at all levels both internally and externally, including Managing Directors and Senior Directors., • Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and Key Performance indicator dashboards that are debt related., • Visits to customer premises with other key stakeholders across the business i.e. Sales/Services., • Managing large multiple complex data requirements/reconciliations and providing any supporting materials, • Ensure that debt collection activity is monitored and in line with customer payment terms, • Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability), • Ensure all complaints (internal & external) are investigated and resolved within agreed time scales., • Resolve queries from internal and external customers within specified timescales through multiple communication channels., • Working closely with commercial, where accounts have a 121 relationship to ensure all key business workstreams & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection., • Completing an ad-hoc duties, including reporting and analysis of data, to review trends and patterns, ensuring an action plan is implemented is required., • Attend mandatory training courses as defined within the company training matrix, as and when required., • Keep up to date with legislation and record ‘Continued Professional Development’ (CPD). Technical Skills & Experience • Experience within same role or similar., • Strong, proven understanding of UK accounting standards and practices., • Advanced proficiency in financial software such as; SAGE Accounting and MS Excel., • Exceptional analytical and problem-solving skills, with a keen attention to detail., • Excellent interpersonal skills, with the ability to build strong relationships across teams., • Ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously., • Self-driven, results-oriented, with a ‘can do’ attitude without compromising safety and/or compliance., • Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community., • Administration experience., • Ability to be proactive, always., • Excellent attention to detail., • Time management skills., • Ability to adapt to a fast-paced environment. Qualifications & Training • Professional Qualifications; ACA, ACCA, CIMA, or equivalent., • A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint, and Excel., • GCSE’s Grade 9-4 or equivalent. Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

Job Title Health & Safety Manager (Traffic Management/Highways) Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton (Plus Depot/Site Based Visits) Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role Due to continued growth and expansion within Doocey Traffic Management (DTM), we are seeking an experienced Health & Safety Manager to provide dedicated leadership and expertise across our highways traffic management operations. This is a newly created role that reflects the increasing scale, complexity and strategic importance of our traffic management business. Reporting directly to the Group SHEQ Director, the successful candidate will be responsible for leading all aspects of health, safety and compliance within DTM, ensuring alignment with Group policies, procedures and management systems, whilst maintaining compliance with traffic management specific legislation, industry standards and client requirements. The role will work closely with operational management teams, supervisors and frontline employees across multiple depot locations, providing visible leadership, expert guidance and assurance that health, safety and wellbeing remain at the forefront of everything we do. This position offers a blend of remote working, depot-based support and site visits, requiring regular travel to operational locations to drive consistency, compliance and continual improvement throughout the business. Responsibilities • Lead the development, implementation and continual improvement of DTM's Health & Safety strategy., • Act as the principal Health & Safety advisor for the Traffic Management business, providing guidance to operational and senior management teams., • Ensure compliance with Doocey Group policies, management systems, client requirements and relevant legislation., • Maintain compliance with ISO 9001, ISO 14001 and ISO 45001 standards, supporting audits and management reviews., • Ensure traffic management operations comply with Chapter 8, Street Works legislation, NHSS requirements and industry best practice., • Lead the development and review of Risk Assessments, Method Statements, Safe Systems of Work and Traffic Management Plans., • Conduct site inspections, safety tours and operational reviews across depots and project sites., • Identify emerging risks and implement proactive measures to improve safety performance and prevent incidents., • Lead the investigation of accidents, incidents, near misses and RIDDOR-reportable events, ensuring corrective and preventive actions are implemented., • Present health and safety performance, trends and recommendations to senior leadership., • Develop and manage the audit and assurance programme, ensuring compliance across all operational locations., • Monitor and report on key health and safety KPIs, including incidents, audits, training compliance and corrective actions., • Promote a positive safety culture through engagement initiatives, briefings, campaigns and workforce consultation., • Identify competency and training requirements, supporting the development of supervisors, managers and operational teams., • Lead occupational health, wellbeing and health surveillance programmes, ensuring employee welfare remains a key business priority. Technical Skills & Experience • Minimum 5 years' experience in a Health & Safety management role., • Significant experience within Traffic Management, Highways, Utilities or Civil Engineering environments., • Strong knowledge of Chapter 8, Street Works legislation, NHSS requirements and traffic management best practice., • Extensive experience managing ISO 45001, ISO 9001 and ISO 14001 management systems., • Proven experience leading incident investigations, root cause analysis and corrective action programmes., • Strong auditing, compliance monitoring and risk management capabilities., • Excellent communication, influencing and stakeholder management skills., • Proactive leadership style with a strong commitment to continuous improvement and safety culture development. Qualifications & Training • NEBOSH General Certificate or equivalent Health & Safety qualification., • Lantra Traffic Management qualification(s)., • Full UK Driving Licence., • Willingness to travel across operational locations as required., • NEBOSH Diploma or equivalent (desirable)., • GradIOSH or Chartered IOSH membership (desirable)., • ISO Auditor qualification, Mental Health First Aid certification, or Traffic Management design/operational experience (desirable). Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

Business Development Manager - Time-Critical Logistics Location: Coventry Salary: £45,000-£60,000 per year, depending on experience Additional package: £6,000 annual car allowance plus performance-related commission Help businesses solve the problems that cannot wait until tomorrow This Time-Critical Logistics business acts as a second emergency service for its customers. When an aircraft is grounded, an automotive production line is at risk or a critical component must be delivered without delay, our customers rely on us to respond immediately. Operating 24 hours a day, 365 days a year, they provide urgent, time-critical transport throughout the UK, Europe and worldwide. We support airlines, automotive manufacturers, motorsport businesses, freight forwarders and other organisations where delays can quickly result in serious operational and financial consequences. This is not about selling ordinary transport. It is about building trusted relationships with customers who need an experienced logistics partner capable of responding when every minute matters. Our client are looking for an ambitious and commercially driven Business Development Manager who can identify those customers, understand their operational pressures and demonstrate how our client can keep their aircraft flying, production lines moving and supply chains operating. The opportunity : This is a hands-on new-business role offering genuine autonomy and the opportunity to make a visible contribution to the continued growth of an established, independent logistics business. You will take ownership of identifying opportunities, opening doors and developing profitable,long-term customer relationships. The role is based at our Coventry office and will involve regular travel for customer meetings, site visits and relevant industry events. We welcome applications from established Business Development Managers and experienced logistics Sales Executives who are ready to take the next step in their careers. Key responsibilities You will be responsible for: - Identifying and targeting prospective customers across relevant industries - Generating your own leads and maintaining a strong, qualified sales pipeline - Contacting potential customers and arranging face-to-face or online meetings - Building strategic relationships with operational contacts, procurement teams and senior decision-makers - Understanding each customer's logistics requirements and operational challenges - Presenting tailored time-critical and freight solutions - Preparing professional quotations, proposals, tenders and presentations - Negotiating commercial terms and closing profitable new business - Developing newly won accounts into valuable, long-term customer relationships - Working closely with our operations, pricing and customer service teams to ensure proposed solutions are practical, competitive and profitable - Ensuring a seamless handover of new customers to the operations team - Using our CRM system to record activity, manage opportunities and forecast performance - Reporting on pipeline development, new revenue and gross-profit performance - Contributing ideas to strengthen our sales strategy, market presence and customer offering - Representing our client professionally at customer meetings and industry events Our services You will represent a comprehensive range of urgent and specialist logistics solutions, including: - Time-critical dedicated vehicle transport across the UK and Europe - AOG and urgent aviation parts logistics - Worldwide On-Board Courier and hand-carry services - Next Flight Out, air freight and dedicated air charter - International express parcels and pallet distribution - Multimodal freight forwarding and general haulage - Customs clearance About you We are looking for someone who combines strong commercial ability with the confidence and determination to create new opportunities. The successful candidate will ideally have: - A proven record of winning new B2B customers and generating profitable revenue - Experience within time-critical logistics, same-day courier, freight forwarding, road transport, aviation logistics or a related sector - A strong understanding of the complete new-business sales cycle - Consultative selling skills and the ability to understand complex customer requirements - The confidence to engage and build credibility with stakeholders at every level - Excellent communication, presentation, negotiation and relationship-management skills - Experience preparing professional proposals, tenders and commercial documentation - Confidence using CRM and sales-reporting systems to manage pipelines and forecast performance - A proactive, entrepreneurial and self-motivated approach - The ability to manage your own diary, priorities, opportunities and deadlines - A sound commercial understanding of pricing, margins and profitable growth - A collaborative approach to working with operations and service-delivery teams - A full UK driving licence and access to a suitable vehicle - Willingness to travel for customer meetings, conferences and site visits when required Experience or established relationships within aviation, automotive, motorsport, manufacturing or freight forwarding would be a significant advantage. Practical industry experience and a proven sales record are more important to us than formal academic qualifications. What we offer - £45,000-£60,000 basic salary, depending on experience - £6,000 annual car allowance, paid as £500 per month - Attractive performance-related commission based on profitable new business - Company mobile phone and laptop - 22 days' annual holiday - Direct access to the company's leadership team - Freedom to develop new markets and influence our commercial strategy - Support from an experienced and responsive operations team - Genuine long-term progression as our commercial function grows Why join our client ? - You will not be restricted by a heavily scripted corporate sales process. - You will have the freedom to pursue the right opportunities, the support of an experienced operational team and a strong portfolio of services capable of solving genuinely urgent customer problems. - This is an opportunity for someone who wants to build something, make an impact and be directly rewarded for the profitable business they generate. If you understand logistics, enjoy opening doors and can demonstrate your ability to convert opportunities into lasting customer relationships, we would like to hear from you. Please apply with your CV and a brief summary of the types of new business you have previously developed