Portering Services Supervisor
hace 5 días
Preston
Job overviewWe are looking for a motivated, enthusiastic, and hardworking Supervisor to join our Portering team here at Lancashire Teaching Hospital Trust.You will work as part of a team contributing to the smooth running of the department. You will direct, support, and supervise Portering colleagues through a range of duties to deliver an efficient and effective service to all patients, visitors, and colleagues.It's a busy and active role and extremely satisfying and fulfilling. We are a 24/7, 365 days a year service, completing up to 15,000 tasks a month. You will join a dedicated and professional Portering team that work hard together to deliver a service that we are extremely proud of.1 x 37.5 hours per week on a rotational pattern including weekendsMain duties of the jobYou will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc, using an electronic Portering Management system whilst ensuring that other tasks are carried out in a timely manner. Whilst many of the tasks are generally routine the daily functioning of the service may be unpredictable therefore a flexible approach is essential, and the post holder will be expected to use own initiative.As a Portering Supervisor you must be mobile and liaise and communicate with your team, colleagues, and other departments.You will be involved in the completion of staff rotas, carry out staff appraisals and training whilst supervising the Portering workforce including delegation of work and prioritise.The Portering Supervisor is a very important element of the department, and you will work alongside your team, leading by example, always acting in a manner that upholds the Trust’s values and working as part of a team to ensure efficiency and excellent customer care.You will be required, to adhere to departmental and Trust standards in relation to Infection Control and Information Governance.Working for our organisationWe have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.Detailed job description and main responsibilities- Communicate verbally with Portering Services Managers and staff by phone, radio and through written procedures, ensuring an effective exchange of information regarding Portering tasks and service needs.- Communicate with a range of clinical and non-clinical staff, patients, contractors, and visitors to understand service needs, limitations, and information Governance requirements, in dispatching information beyond the organisations control on both sites.- Carry out staff appraisals, training, team briefs and Return to Work interviews- Update appraisal plan, appraisal register and Training needs analysis.- Maintain staff attendance records, highlighting and discussing areas of concern with departmental managers.- Assist and support in the recruitment process.- Ensure staff rotas, absence from work and annual leave requests are completed accurately and within a timely manner- Carry out Quality Audits of Portering standards across all wards and departments within the Trust- Identify non-compliance and ensure rectifications are completed within a timely manner.- Ensure Portering Services staff adhere to cleaning, Infection Control and Health and Safety procedures during the cleaning process- Provide staff initial and refresher training. Carry out regular audits of staff training- Compile data reports on department training completed, planned, and actions required addressing areas of concern- Conduct department induction- Assist with Security incidents. Liaise with ward / department staff in relation to security incidents- Update work procedures with agreed changes, ensuring staff are aware of changes to an area.- Identify and report all equipment defects- Identify and report any potential risks within the working environment e.g., pest sightings or building environment faults.- Follow policies and procedures in relation to building security and access.- Pro-actively support the continued improvement of the Portering Services- Maintain and develop own competence for the Portering Supervisor role.- Supporting, mentoring, and coaching new Porters.- Raise requisitions and receipt goods in ensuring compliance with Trust Standing Financial Instructions.Person specificationQualifications & EducationEssential criteria- Good general level of education to GCSE standard- First Line Management or Supervisory experienceDesirable criteria- Basic health and safety training- Full UK Driving LicenceKnowledge & ExperienceEssential criteria- Computer literate and competent with Microsoft Office packages- Knowledge of Information Governance and Data Protection- Experience in dealing with the public / customer care- Capable of working on own initiativeDesirable criteria- Experience within a healthcare setting- Experience in dealing with security matters- Experience of audit / compliance processes- Experience of Infection Control processesThanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly. We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available HereTo support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Use of Artificial Intelligence (AI) when writing job applicationsIf you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process. We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this. Supporting InformationThe supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.Working Smarter pledgeWe are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.SecondmentsIf you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]Young PeoplePlease note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.Disclosure and Barring Service checksIf the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites. NO UNSOLICITED ADVERTISING COMPANY APPROACHESFor more information about the Trust take a look at our Application Guide or visit our website You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.We look forward to hearing from you soon!