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3rd Line Support Engineer – London - £48k - £52k + excellent benefits Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions. Responsibilities: • Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team., • Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery., • Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations., • Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards., • Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices., • Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement. Technical Skills: • Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration., • Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)., • In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning., • Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)., • Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)., • Experience with endpoint protection platforms like Microsoft Defender and Sophos., • Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades. Hours - Monday – Friday, between 9am – 6pm Keywords – MSP, Senior Infrastructure Engineer, Senior 3rd Line Engineer, Senior Systems Engineer, Senior IT Engineer, Lead Solutions Engineer, Lead Infrastructure Engineer, IT Systems Architect, Senior IT Consultant, IT Infrastructure Architect, Senior Technical Engineer, IT Solutions Architect, Senior Systems Administrator, multi service provider, IT Support, IT Support Engineer, Windows Server, Active Directory, DNS, DHCP, GPOs, WDS, Microsoft Azure, Azure AD, Virtual Machines, Fortinet, Juniper, Watchguard, Palo Alto, Dell PowerVault, Synology, Microsoft Defender, Sophos, Hyper-V, VMware, London, Central London

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities • Communicating with & responding to customers about technical service incidents, events and requests., • Analysing and diagnosing errors and faults, • Proactively drive incidents through to resolution, • Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management, • Technically delivery of change requests into live services, • Collaborating with Product Management team on continuous product improvement based on customer feedback, • Site acceptance testing Your Experience • Knowledge of public safety technologies, • First and/or second line support in an enterprise / Cloud based environment, • Incident management and problem resolution experience, • Microsoft operating platforms, including Microsoft cloud-based services (Azure), • Microsoft SQL Server deployment and management ideally, • WAN/LAN hardware, configuration and management, • Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally, • Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally, • Virtualisation (ESXI/HyperV/Virtualisation), • Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, • Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, • Knowledge of ITIL processes in a support environment, • Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting trading accounts into fully engaged, long-term clients. The role requires maintaining regular communication with customers to align sales and supply chain forecasts, while proactively identifying opportunities to expand account value and deepen partnerships. Key responsibilities include hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also plays a critical role in delivering exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Through a combination of relationship management, strategic account development, and targeted new business activity, the Account Manager drives both customer success and revenue growth. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Big Picture has provided technical sales and training teams to the IT and electronics industry worldwide since 1996. Clients have included Dell, Intel, Microsoft, Canon, Amazon, and Lenovo, working across all segments and verticals. Big Picture's award-winning teams work with direct sales, channel partners, and customers to drive adoption of new technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales and Business Development Managers throughout the UK. Successful candidates will have experience within the compute sales channel, compute direct sales and have successfully managed teams. Responsibilities • Understand the clients' objectives on sales and training outcomes for the team to deliver to direct sales, channel partners and customers., • Strategise methodologies and processes to deliver on these outcomes. This will involve planning both team activities and measurement criteria to ensure the team overachieves on expectations., • Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/ service gaps., • Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients., • Identify any instances of underperformance or knowledge/ skills gaps and build a program to support the teams in removing any barriers to success., • Improve the ongoing service delivery by collating feedback from all internal and external stakeholders and recommending changes to align with more successful outcomes., • Support the extended team by delivering product presentations and keynotes during roadshows. Skills • Proven track record of driving teams to achieve sales targets and operational excellence, • 5+ years in-depth knowledge of the IT sales market, both in direct and indirect channels, • Excellent reporting and analysis acumen, • Pro-active management experience - leading from the front, • Innovative team building and motivational skills, • Creativity in overcoming obstacles and driving change

Who We Are Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : • Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions., • Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs., • Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems., • Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks., • Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring • 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors., • Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing., • Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems), • Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc), • Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.), • Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations., • Deep understanding of:, • Different integration patterns and best practices such as events, synchronous vs. asynchronous, • E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc., • Analytical mindset and excellent problem-solving skills., • Strong communication skills for stakeholder engagement at all levels, • Ability to work under pressure and willingness to travel to clients world-wide, • Strong communication and presentation skills., • University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. xohmjla Click here for more information on E-Verify.

We’re a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You’ll be joining a people-focused company, and as a Strategic Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Strategic CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. • Account Complexity Management: Manage highly complex accounts involving multiple solutions, stakeholders, and geographies. Drive coordination across business units and projects to ensure a unified and strategic approach., • Drive Adoption and Value Realization: Lead efforts to ensure customers are fully adopting and realizing maximum value from Vendavo’s solutions. Collaborate with internal teams to support customers in achieving their strategic goals., • Success Planning: Develop and implement joint success plans with customers that map out milestones, desired outcomes, and KPIs, ensuring alignment with the customer’s long-term business strategy., • Risk Mitigation: Develop and implement strategies to mitigate risk to renewals. Working cross-functionally to align resources., • Best Practices Sharing: Act as a trusted advisor, sharing industry best practices and insights across the customer’s business units and geographies to optimize solution usage., • Customer Advocacy: Serve as the customer’s advocate within Vendavo, influencing product development and driving internal alignment to address customer needs., • Data-Driven Insights: Monitor and report on key customer health metrics (e.g., usage, value realization, customer satisfaction, churn risk) to proactively identify risks and opportunities., • Cross-sell Expansion: Identify expansion opportunities, aligning additional Vendavo solutions with the customer’s evolving business needs., • Thought Leadership: Provide strategic guidance and thought leadership to customers by staying informed about industry trends and emerging business challenges., • Coaching and Mentorship: Mentor and coach junior CSMs, providing strategic guidance to help them manage less complex accounts effectively., • Other duties as assigned., • Minimum 7 years of experience in Customer Success or a related role managing complex customer accounts at a strategic level., • Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes., • Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc., • Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques., • Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation., • Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation., • Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions., • Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence)., • Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus., • Demonstrated ability to engage and build relationships with customer executives and key decision-makers., • Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes., • Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers., • Willingness to travel up to 10% and support international time zones., • Fully remote based with the flexibility to work from anywhere in the UK, • Flexible working hours, • Working within a team of friendly, skilled people where help is always within reach, • 25 vacation days per year in addition to public holidays, • 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday, • 16 hours of paid volunteer time per year, • Group Life Insurance, • Income Protection Insurance, • Accident Insurance, • Pension Salary Exchange Scheme, • Optional Medical Insurance, • Travel insurance for business travels, • Cell phone allowance up to 80£ per month, • High-end laptop (Dell XPS or Mac), • Quarterly team events (bowling, boat cruise, after-work), • Competitive pay and bonus/commission THE VENDAVO STORY Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products _. OUR FUNDINGWe are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOUWe collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy _. OUR TEAM IS GROWING. YOU WILL TOO.

Storage Engineer - 6 Month Contract - London (Hybrid) - £650pd (Inside IR35) A fantastic opportunity has arisen for an Storage Engineer to join our London based global law firm on a initial 6 month contract basis. Key Responsibilities Provide SME-level support across storage infrastructure, mentoring junior team members in storage technologies Manage and maintain server, storage, and virtualisation platforms within a data centre environment Perform storage presentations, host migrations, device expansions, and VM-related engineering tasks Reverse engineer environments from virtual machines, filter VMs, and manage legacy storage transitions Work across technologies including Dell PowerMax, Dell EMC Isilon, Cisco MDS Fabric, VMware, and legacy HyperFlex nodes Develop and execute scripts using PowerCLI and PowerShell to support automation and system management Operate across multiple time zones, managing concurrent tasks and priorities effectively Support out-of-hours change windows (evenings/weekends) as required Key Experience Strong expertise in enterprise storage platforms (Dell PowerMax, Dell EMC Isilon) Solid experience with server infrastructure and virtualisation technologies, particularly VMware Proficiency in scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity ...

A leading IT solutions provider in London is seeking a Head of Dell to drive sales for Dell products and solutions.The ideal candidate will possess extensive experience in sales and account management within the IT industry.You will lead strategic sales initiatives, manage relationships with Dell, a

The Engineer should have experience in server installation, with the following servers: SMPP Firewall Servers * CPU - Intel Xeon Gold 6248R (24 cores, 3. With over 28 years experience, we are the gold standard when it comes to providing bespoke solutions to Telco organisations globally Penta is seek

Key responsibilities include managing a Dell-focused sales pipeline, engaging with Corporate customers to understand their IT strategies, and collaborating with internal and external teams. CDW UK is seeking a driven Business Development Manager for the Dell Business Unit in Greater London. This rol

Job Description VRC Account Executive 1, Inside SalesNot even digitally ground-breaking products sell themselves. Our Inside Sales Account Reps breathe life into our technology portfolio. Join us to do the best work of your career and make a profound social impact as an Account Executive on our Ins

Company description Become part of the James Hardie Europe GmbH success story. Your Partner in Growth . We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. With our ground-breaking innovations we change the way Europe builds. We are setting new standards in areas such as lean manufacturing, demand creation and implementing our push-pull strategy. Every day, our fantastic team combines the creative spirit of a start-up with the power of a global market leader. To strengthen our team, we are looking for a Area Specification Manager Commercial - South East in fulltime and unlimited for the South East region . Your tasks Technical and commercial consulting of architects, focusing on the Fermacell range and supporting contractors through the building process in the dry lining / timber frame sector Collaborating with other UK Teams and promotion the full JH range including Hardie Faade. Processing and preparation of specifications, detailed technical solutions, etc. Establishing and maintaining strategic partnerships and growing the project pipeline. Active customer advice and support in all key matters, as well as instruction and verification of the work of processors Participation in regional and national construction and trade fairs Acquisition of new customers (search and evaluation of potential objects), competition monitoring (incl. market analyses and observations) and trend analyses You are... smart? You have completed a technical/engineering degree or comparable training with several years of professional experience as well as sound knowledge in the field of building materials (drywall or facade). driven? Standing still is a foreign word for you. Your high level of self-motivation and get-things-done mentality drives you, because you not only want to achieve your goals, but exceed them. Youve got a highly motivated mindset as well as the ability to set the right priorities quickly and also adjust them. You enjoy working in a team and are willing to travel. real? You have strong interpersonal communication skills as well as good presentation skills. Commitment to the corporate culture, vision, mission and values are natural for you. What we offer 24 days holiday per annum + bank holidays Pension plan 20% bonus plan Company car + fuel card iPhone & Dell laptop Curious? Then become part of James Hardie. We are only strong together as a team. Diverse people drive innovation and growth. We are interested in what people think, regardless of culture, background, or personal belief. We are looking forward to getting in touch with you. To make the process as fair as possible, we support anonymous applications without pictures, gender or date of birth. All we need for your application is a CV and your notice period. If you wish, you can also enclose certificates or other documents with your application. Contact Sabrina Flgge Senior Recruiter James Hardie Europe GmbH Bennigsen-Platz 1 40474 Dsseldorf www.jameshardie.uk TPBN1_UKTJ

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission

3rd Line Support Engineer – London - £48k - £52k + excellent benefits Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions. Responsibilities: • Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team., • Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery., • Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations., • Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards., • Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices., • Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement. Technical Skills: • Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration., • Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)., • In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning., • Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)., • Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)., • Experience with endpoint protection platforms like Microsoft Defender and Sophos., • Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades. Hours - Monday – Friday, between 9am – 6pm Keywords – MSP, Senior Infrastructure Engineer, Senior 3rd Line Engineer, Senior Systems Engineer, Senior IT Engineer, Lead Solutions Engineer, Lead Infrastructure Engineer, IT Systems Architect, Senior IT Consultant, IT Infrastructure Architect, Senior Technical Engineer, IT Solutions Architect, Senior Systems Administrator, multi service provider, IT Support, IT Support Engineer, Windows Server, Active Directory, DNS, DHCP, GPOs, WDS, Microsoft Azure, Azure AD, Virtual Machines, Fortinet, Juniper, Watchguard, Palo Alto, Dell PowerVault, Synology, Microsoft Defender, Sophos, Hyper-V, VMware, London, Central London

Senior Account Executive - UK South East & South West Enterprise Backup & Storage | Remote / UK-based A strong enterprise sales person probably does not need another "job advert". You are likely already in a good role, earning well, and being approached regularly. So the real question is whether the opportunity is genuinely different enough to be worth a conversation. This one is. We are partnered with a high-growth challenger vendor in the backup, storage, and cyber resilience market. The business is taking market share from larger, more traditional players and has built a reputation for being disruptive, focused, and highly competitive. They are now looking for a proven Territory Sales Manager to take ownership of the South East and South West of the UK. This is not a warm-seat, account-management role. It is a territory build. You will be expected to create pipeline, open new enterprise relationships, develop the channel, and turn the region into a high-performing territory. For the right person, that is exactly the attraction. Why this should be interesting The South East and South West represent a significant UK territory with genuine opportunity across enterprise, commercial, public sector, finance, technology, manufacturing, healthcare, and large regional accounts. You will not be inheriting a saturated patch with limited upside. You will be joining a vendor that wants someone who can build, hunt, create market presence, and take ownership. There is strong leadership behind the role, a focused product proposition, and a compensation plan designed for someone who wants to outperform. Package and benefits Base salary: £90,000 - £100,000 OTE: £180,000 - £200,000 Car allowance: £9,000 per annum Commission: Uncapped, with accelerators for overachievement Additional quarterly bonus: $10,000 USD per quarter for hitting 100% of quarterly target Annual bonus potential: $40,000 USD Private medical: Covered Dental: Covered Pension: Included Company stock: Eligibility for stock grant This gives the role a total target earning profile of: £180,000 - £200,000 OTE + £9,000 car allowance + $40,000 USD annual bonus potential + benefitsWhat you will be doing: You will own the South East and South West territory from a sales, pipeline, partner, and revenue perspective. That means: Building new business pipeline across enterprise and commercial accounts Opening doors with senior decision-makers across key verticals Driving end-user sales and owning the full sales cycle Recruiting, enabling, and developing reseller and distribution partners Creating consistent channel-led pipeline, not just relying on existing relationships Building territory visibility and market presence Managing forecasting, bookings, and target achievement Working closely with UK and EMEA leadership to shape the go-to-market approach This is a role for someone who enjoys being close to the deal. You will need to be hands-on, commercially sharp, and comfortable driving activity yourself rather than waiting for marketing, partners, or legacy accounts to create momentum.Who this will suit This will suit someone who has sold enterprise backup, storage, data protection, cyber resilience, or infrastructure software across the UK. Backgrounds from vendors such as Commvault, NetApp, Pure Storage, Veritas, Cohesity, Rubrik, Dell/EMC, Veeam, ExaGrid, or similar would be highly relevant. You will likely have: A proven track record of new business sales Strong enterprise customer relationships across the South East, South West, or wider UK market Good channel, distributor, VAR, and systems integrator relationships Experience selling through both direct and partner-led routes to market The ability to build pipeline in a territory without relying on brand dominance A competitive, resilient, and entrepreneurial mindset The credibility to engage enterprise customers and partners at senior levelThe reality of the role This is not for someone looking for a comfortable patch to manage. It is for someone who wants ownership, visibility, accountability, and upside. You will be joining a challenger vendor with strong momentum in a market where enterprise customers are rethinking backup, storage, ransomware recovery, and cyber resilience. The opportunity is there, but it needs someone who can go and create it. If you are already performing well but feel your current territory, earning potential, or vendor story has started to feel limited, this is worth a conversation. Prime UK territory. Strong package. Real whitespace. Backed by a vendor that is winning. If that sounds like your kind of challenge, let's talk