IT Support Helpdesk
24 days ago
Rayleigh
IT Support helpdesk – Full Time | Essex Are you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We’re seeking a highly organised, confident communicator to join our friendly IT support team as an IT Support Helpdesk Member This role is perfect for someone who enjoys problem-solving, is eager to learn, and wants to grow in a supportive environment with genuine long-term career prospects. About Us We’re a well-established IT support company based in Essex, with over 24 years’ experience supporting small businesses. Our team is approachable, down-to-earth, and committed to delivering high-quality service in a relaxed, respectful working environment. What You’ll Be Doing • Providing first-line and second-line IT support via phone, remote access, and on-site visits, • Troubleshooting desktops, laptops, printers, and software issues (primarily Windows & Microsoft Office), • Assisting with desktop installations at client sites, • Highly organised, reliable, and able to manage time effectively, • Confident, professional telephone manner with strong communication skills, • Friendly, approachable, and service-focused, • Some hands-on experience troubleshooting IT issues (home, academic, or professional), • Confident using Windows and Microsoft Office applications, • Basic networking knowledge (Wi-Fi, routers, IP addresses), • Familiarity with PC hardware, building PCs, or virtual machines, • Experience troubleshooting printers/scanners, • Full-time role (core hours between 09:00 – 17:30, Monday to Friday – exact working hours to be agreed), • Regular opportunities for overtime and project work, • Performance-related bonuses for exceptional service Location: Rayleigh, Essex If you’re ready to take the next step in your IT career and want to be part of a forward-thinking, supportive team, we’d love to hear from you. Job Type: Full-time Education: • GCSE or equivalent (required) Language: • English (required) Licence/Certification: • Driving Licence (preferred) Location: • Rayleigh SS6 9RS (required) Work Location: In person