Senior Credit Controller
hace 15 días
Motherwell
Senior Credit Controller / Revenue Officer Salary up to £44619 (3 month temporary contract - could get extended) Motherwell Free Parking Oliver Smith Recruitment are working in partnership with our key client in Motherwell to recruit a Revenue Officer on a 3 month temporary contract. This role will report directly to the Senior Revenue Officer and will provide a comprehensive housing management service to customers in relation to Debt Recovery and Tenancy Sustainment. Duties: Debt Management • Have a working knowledge of the legal framework for arrears control and have an awareness of the current Welfare Benefit system., • Maximise rental income by checking accounts on a regular basis and taking action in line with the Associations arrears policies and procedures., • Ensure actions completed timeously and recorded appropriately., • Liaise with local Authority Housing Benefit Departments and the Department of Work and Pensions to assist customers in maximising their income., • Establish contact with customers and work with them to agree realistic and sustainable re-payment arrangements. Record all communications and actions accurately and ensuring GDPR compliance whenever information requests received., • Keep accurate records, instruct legal action where necessary. Take action in line with pre-action requirements., • Ensure court instructions are authorised and prepared accurately- liaise with the Association’s Solicitors during action., • Prepare bad debt cases for write off in accordance with policy and procedure., • Refer customers to appropriate third sector agencies for help and advice., • Have a pro-active approach to encouraging customers to engage. Provide support to customers and work to prevent legal action., • Maximise take up of benefits by providing advice and information concerning Housing Benefit and other benefits, assisting with the completion of applications and verification of income where appropriate., • Liaise with the Association’s Income Maximisation Officer and as appropriate with Local Authority Housing Benefit colleagues and DWP, • Carry out any other relevant duty as may be determined from time to time by the Senior Housing Officer and Housing Manager. Tenancy Sustainment • Work closely with the wider Housing Team to identify possible sustainment issues and work with customers towards solutions., • Communicate effectively with external agencies and signpost effectively and appropriately to maximise income and minimise debt., • Adopt a holistic approach to debt management- try to identify underlying issues and vulnerabilities which contribute to customer’s debt and facilitate appropriate intervention., • Participate in case conferences and work with others to seek alternatives to eviction. Interviews will be held ASAP at our clients HQ.