Branch Manager (Banking)
hace 15 horas
Preston
Banking Branch Manager Location: Poulton-le-Fylde (with occasional travel to Barrow-in-Furness) Salary: £30,000 – £35,000 per annum Monday to Friday - 8:45am - 5pm - Occasional work on weekends Outsource UK are recruiting aBranch Manager to lead a customer-focused branch team and support the delivery of an ambitious Direct Distribution Strategy. This is a key leadership role for an experienced branch professional who is passionate about delivering excellent customer outcomes, driving business growth, and building strong community partnerships. You will ensure the branch is a visible and trusted hub within the local area, while maintaining the highest standards of compliance, operational risk management, and service delivery. Key Responsibilities • Identify, assess, monitor and mitigate risks in line with the organisation's risk framework and regulatory expectations, • Ensure all activities are carried out in line with policies, processes, conduct rules and regulatory guidelines, • Drive performance against agreed objectives and support the delivery of annual business goals, • Ensure branch manager controls are completed in line with the Control Manual, • Maintain overall responsibility for branch quality assurance checks, • Understand and apply Consumer Duty principles to ensure consistently positive customer outcomes, • Handle member/customer complaints in line with procedure, providing summary resolutions and escalating where appropriate, • Build and maintain relationships within the local community, developing partnerships and identifying opportunities to grow presence and reputation, • Support business development activity to strengthen brand awareness and generate new opportunities, • Lead, coach and develop the branch team to foster accountability, service excellence and continuous improvement, • Ensure HR and people records are accurately maintained (sickness, annual leave, performance reviews and annual appraisals), • Promote a positive, inclusive and professional working environment Key Skills & Experience Required, • Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above, • Proven experience in a branch leadership or management role (financial services desirable), • Excellent communication and interpersonal skills, • Strong attention to detail with a “right first time” approach, • Sound awareness of market opportunities and a clear focus on achieving growth targets, • Confident handling complaints and supporting fair customer outcomes, • Leadership and management qualification is desirable (but not essential) What's in it for you?, • Competitive salary of £30,000 – £35,000, • Opportunity to lead a key branch and make a genuine impact in the local community, • A role offering variety across leadership, customer service, compliance and business development JBRP1_UKTJ