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  • Cleaner
    Cleaner
    hace 18 días
    £12.71 por hora
    Jornada completa
    South Kensington, London

    Summary of Position The Cleaner protects the restaurant's cleanliness, hygiene and safety standard across assigned guest, service and support areas. The role keeps spaces ready before opening, clean through service and fully reset for the next day, while escalating hazards and never improvising with chemicals or safety controls. Key Performance Areas (KPAs) Opening & Continuous Cleanliness Bathrooms, Frontage & Guest Areas Spill, Contamination & Hazard Response Chemicals, PPE & Waste Handling Closing & Evidence Duties & Responsibilities Opening & Continuous Cleanliness Prepare assigned guest, service and support areas to the opening cleanliness standard. Maintain visible cleanliness through service without disrupting guests or service flow. Bathrooms, Frontage & Guest Areas Maintain assigned bathrooms and external/frontage areas through the shift to the approved standard. Spill, Contamination & Hazard Response Respond immediately to spills or contamination, protect the area until safe and escalate as required. Identify and report damage, maintenance defects, hazards and unsafe conditions promptly. Chemicals, PPE & Waste Handling Use only approved chemicals, tools and PPE; never mix or improvise chemicals. Remove and handle waste through the approved route without contaminating clean areas. Closing & Evidence Complete assigned deep-clean and closing tasks to next-day readiness standard. Complete cleaning/checklist evidence truthfully and obtain the required verification. Follow emergency and safety instructions and remain within Cleaner authority. Additional Responsibilities & Reporting Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) Assigned areas meet the approved opening and through-service cleanliness standard. Spills and contamination are protected immediately and escalated without delay. Approved chemical, tool and PPE controls are followed 100%; chemicals are never mixed or improvised. Cleaning and close evidence is complete, truthful and verified. No known unsafe condition is left unreported. Qualifications No prior restaurant experience is required where the candidate can be trained to standard. Be able to understand basic work, chemical and safety instructions in the working language. Be able to work standing for extended periods and safely reach, bend, stoop and lift up to 20kg as required. Meet applicable local right-to-work, health and safety requirements. Core Competencies Communication Skills - Communicates clearly, listens actively and escalates accurately. Attention to Detail - Protects standards by noticing the small things that affect quality and safety. Teamwork - Works across roles without blurring ownership or authority. Flexibility - Adapts to live service conditions while staying inside the approved standard. Accountability - Owns assigned responsibilities and records work truthfully. Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Able to use approved cleaning chemicals, tools and PPE safely and to complete the Cleaner checklist/evidence. Current Cleaner certification is required before independent assignment. Where It Leads Cleaner (you are here) > Runner OR Kitchen Helper > role-based Academy pathways To earn your next role: Assignment Policy: Complete at least one year in the Cleaner role before permanent progression unless an approved People OS exception applies. Swiss Butter Academy: Complete the destination-role learning and competency certification before independent assignment. Performance: Meet the published People OS promotion performance gate for the relevant cycle. Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Assistant Manager
    Assistant Manager
    hace 1 mes
    £2950–£3700 mensual
    Jornada completa
    South Kensington, London

    Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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