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PATHWAZE LTD
Carpenter
hace 2 días
£40000 anual
Jornada completa
Bromley
About Us At Pathwaze Ltd, we provide more than just housing — we create safe, comfortable, and well-maintained homes where our tenants can thrive. With a strong reputation for quality service and respect for both people and properties, we’re proud to invest in our team through training, development, and genuine career growth opportunities. The Role We’re looking for a skilled and reliable General Maintenance Operative to join our dedicated team. In this hands-on role, you’ll help us keep our properties in excellent condition, ensuring homes are safe, welcoming, and ready for new tenants. From responsive repairs to preparing properties for occupancy, you’ll play a key role in maintaining high standards for our residents. The ideal candidate must be highly trained as a carpenter. What You’ll Do • Carry out a wide range of maintenance tasks: plumbing, plastering, decorating, tiling, basic electrics, and more., • Inspect properties regularly, identifying and resolving issues quickly., • Prepare vacant (void) properties so they’re move-in ready for new tenants., • Respond to emergency repairs as part of an on-call rota (evenings/weekends)., • Liaise with external contractors when specialist work is needed, ensuring quality., • Support colleagues in maintaining communal and shared spaces., • Record all work digitally using a smartphone/tablet and CRM system., • At least 3 years’ experience in general maintenance or multi-trade roles (experience in social housing or HMOs is ideal)., • Broad trade skills across plumbing, plastering, decorating, tiling, carpentry, and electrics. (Boiler/heating experience is a bonus!), • Full UK driving licence, own vehicle, and your own tools., • Excellent communication and customer service skills., • Strong organisation and problem-solving abilities — able to prioritise and work independently., • High standards of workmanship, with attention to detail and pride in your work., • Confident using digital tools for reporting and record-keeping., • Competitive salary with overtime pay and mileage allowance., • Generous holiday entitlement and pension scheme., • Flexible working and supportive, inclusive team culture., • Training and career development opportunities., • A chance to make a real impact — improving housing quality and residents’ lives.
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JKS Restaurants
Maintenance Engineer
hace 2 días
£30000 anual
Jornada parcial
London
JKS Restaurants are seeking a Maintenance Engineer to join their team. The successful Maintenance Engineer will be hands-on in supporting our Maintenance Manager to ensure our restaurants and office spaces are well-presented, safe and compliant. This role is for an initial 30 hours per week, with the potential to move to 40 hours per week in the future. This is a fantastic opportunity for an experienced Maintenance Engineer looking for a new role in an award winning, critically acclaimed group. The Position As a Maintenance Engineer, you’ll play a hands-on role in keeping our restaurants and office locations safe, well presented, and running smoothly. Supporting the Maintenance Manager and working closely with restaurant teams, you’ll help deliver both planned and reactive maintenance while minimising disruption to daily operations This includes: • Completing general maintenance and basic repairs, including painting, carpentry, and small fixings, • Support planned and preventative maintenance programmes across all locations, • Respond promptly and professionally to reactive and emergency maintenance requests, • Assist with monitoring refrigeration, air conditioning, and general plant systems, • Help maintain venue presentation so all sites meet brand and safety standards, • Support property inspections, maintenance records, and compliance documentation, • Building good relationships with our internal site managers and external contractors The successful candidate will have: • Qualification in either Commercial Electrical or Plumbing works (preferable);, • Excellent time management and organisational skills;, • Impeccable attention to detail;, • UK driving licence;, • Excellent communication skills and English language ability Benefits Dining & Hospitality • Lunch for 2 after probation, • Up to 50% off dining across JKS restaurants, • CODE App membership - Discount at some of the UK's best restaurants Health & Wellness • Discounted gym membership with up to 25% off at 4,000+ venues across the UK, • 24/7 Doctor & prescription services for peace of mind healthcare, • 8 free counselling sessions to support your mental wellbeing, • Employee Assistance Program providing confidential support when you need it, • Health, legal, money and debt support services available Entertainment • Up to 55% off cinema tickets, • Up to 25% off UK attractions (London Eye, Thorpe Park, SEA LIFE, and more), • Up to 15% cashback at 70+ major retailers across the UK Financial Support • Wagestream - stream a portion of your pay earlier when you need it, • Access to financial advice to help with your financial planning, • Company donations for your involvement with charities Special Occasions & Recognition • Wedding gift & newborn care package - celebrating your big occasions, • Staff parties & long service awards recognising your commitment, • Employee referral scheme - earn up to £600 per referral
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Expand Care and Domestic solutions Ltd
Health Care Support Worker
hace 3 días
£12.8 por hora
Jornada completa
London
Job Summary We are seeking a compassionate and detail-oriented Health Care Assistant/Support Worker to join our healthcare team. This role involves providing essential support to patients across various medical settings, including inpatient, outpatient, emergency, and specialized units such as Geriatrics, PICU, and Medical-Surgical departments. The ideal candidate will possess a strong foundation in patient care, medical terminology, and clinical procedures, contributing to the delivery of high-quality healthcare services. Prior hospital or clinic experience, particularly in Level I or Level II trauma centers, is highly desirable. This position offers an opportunity to work in a dynamic environment where your skills directly impact patient outcomes. N.B -Please note that this role currently requires a full UK driving licence and access to a vehicle. Due to specific client care needs (Genuine Occupational Requirement), we are also seeking female carers for this positionResponsibilities Assist with patient intake processes, including recording vital signs and collecting medical histories Support patient care activities such as medication administration, dressing changes, and basic life support procedures Document patient information accurately using Electronic Health Record (EHR) systems and ICD coding Monitor and report patient status changes, ensuring timely communication with healthcare providers Support hospital medicine, urgent care, internal medicine, and medical-surgical units by performing routine clinical tasks Assist with diagnostic procedures including X-ray preparation and basic assessments of physiology and anatomy knowledge Provide compassionate patient service across diverse populations including geriatrics and pediatric intensive care units (PICU) Maintain infection control standards and assist in maintaining a safe hospital environment Support medical administrative functions such as scheduling and documentation compliance Skills Strong knowledge of medical terminology, physiology, anatomy, ICD coding, and medication administration protocols Experience working within hospital environments such as Level I or Level II trauma centers preferred Proficiency with Electronic Health Record (EHR) systems and medical administrative support tasks Ability to perform basic clinical procedures including vital signs measurement and patient intake assessments Familiarity with emergency medicine protocols and urgent care procedures Excellent patient service skills with compassionate communication abilities Knowledge of outpatient and inpatient care practices across various specialties including Geriatrics, Internal Medicine, Medical-Surgical, OR experience, and hospital experience in trauma centers is highly valued Basic life support certification or higher is preferred to ensure readiness for emergency situations This position is integral to delivering exceptional healthcare support services that enhance patient safety and comfort. We seek dedicated professionals eager to grow within a supportive clinical environment committed to excellence in patient care. Job Types: Full-time, Part-time, Permanent Work Location: In person
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Joyful Living Centre
Support Worker
hace 3 días
£12.21 por hora
Jornada completa
Uxbridge
Job Purpose To provide high-quality learning, personal and wellbeing support to adults with learning disabilities and additional needs. The post holder will support service users to access education, community activities and life-skills programmes, promoting independence, dignity, inclusion, and positive outcomes in line with the Centre’s ethos, vision, and values. Ethos, Vision, and Values The post holder will: • Demonstrate and promote the Centre’s ethos, vision, and values, • Maintain a strong belief that students can and do achieve, • Respect service users as individual adults with rights, dignity, and autonomy, • Promote equality, diversity, and inclusive practice, • Act as a positive role model at all times Main Duties and Responsibilities Teaching and Learning Support • Engage with service users during lessons and break times, promoting independence and communication, • Follow guidance from the Class Lecturer and Senior Teaching Aide to reinforce learning and support individual targets and destinations, • Prepare learning environments for internal and external activities, ensuring resources are available and cleared appropriately, • Create learning resources under guidance using Microsoft Office 365 and specialist software following training, • Encourage progression towards employment, community participation and independent living, • Promote self-reliance, self-regulation, and increased self-esteem, • Support a wide range of curriculum activities, including community-based learning, swimming, sports, and trampolining., • Promote the use of ICT in learning, including tablets (iPads) and internal systems, • Following training, support the consistent use of hi-tech communication aids and assistive technology, • Record service users progress using written observations, photographs, and videos, contributing to ongoing and end-of-term evaluations, • Support basic skills programmes for individuals and small groups, including in community settings, • Provide physical support where required, including mobility, wheelchair use, personal and intimate care and responding to emergencies Positive Behaviour Support • Support service users with a range of needs, including behaviours of concern, • Understand, implement, and contribute to Personal Support Plans (PSPs), • Collect, record, and share relevant data as requested, • Support participation in meaningful activities by:, • Ensuring at least one activity is always available, • Encouraging participation in essential but less preferred tasks using motivation and rewards, • Introducing new activities to broaden choice, • Supporting skill development for increased independence, • Maintaining a balanced and varied programme of activities Safe, Consistent and Predictable Environments • Use strategies such as visual timetables and social stories, • Support structured routines and informed choices, • Identify and reduce environmental factors that may contribute to challenging behaviour, • Support service users to cope with unfamiliar or challenging environments Nursing, Medical and Personal Care • Support service users’ health and wellbeing by following individual care and medical plans, • Undertake basic first aid and administer PRN medication (e.g., EpiPen) following training, • Provide personal and intimate care with dignity, respect, and sensitivity Therapy and Physical Support • Support manual handling needs in line with individual guidelines, including walking support, wheelchair use and hoists, • Implement individual programmes under guidance from the Integrated Services Team, including:, • Communication guidelines, • Eating and drinking plans (following training and sign-off), • Physiotherapy programmes, • Contribute to multi-disciplinary discussions regarding service users progress and provision Safeguarding, Compliance and Professional Responsibilities • Safeguard and promote the welfare of all service users and report concerns in line with safeguarding procedures, • Follow key documentation including Risk Assessments, Care Plans, PSPs, and Behaviour Support Plans, • Adhere to Health and Safety policies at all times, • Participate in training and professional development, • Promote and follow all Centre policies, including Safeguarding, Equality & Diversity and Health & Safety, • Work flexibly, • Undertake other duties of a similar nature as required by the principal
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Wandsworth Town Station
5 Star Hotel Security Officer - Nights
hace 3 días
£14.32 por hora
Jornada completa
London
5 Star Hotel Security Officer Hours: 16:30 - 00:30, Tuesday & Wednesday 16:30 - 01:30, Thursday, Friday & Saturday Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills. and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel highly desirable, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.
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Urban Baristas
Cafe Manager
hace 11 días
Jornada completa
London
G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.
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Wandsworth Town Station
Retail Security Officer
hace 10 días
Jornada completa
London
Job Title: Luxury Retail Security Officer (static position) Location: Central London Pay Rate: Various (Details to be provided) Mon-sat full time (Initially various stores then assigned to single site) Role Summary: The position requires officers to have exceptional customer service & presentation. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a luxury or high value retail environment as advantageous., • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.
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Trevonix Technologies
Sales Development Representative
hace 12 días
£30000–£40000 anual
Jornada completa
London
Role Overview As an SDR, you’ll be the first point of contact for prospective clients, helping them understand how Trevonix’s security and identity solutions can transform their digital operations. You’ll focus on prospecting, qualifying, and generating new business opportunities across direct and channel-led sales. This role offers hybrid working from our London office or fully remote across the UK. Key Responsibilities Identify and qualify leads through research, outbound outreach, and inbound follow-up. Engage with channel partners, distributors, and resellers to drive joint opportunities. Understand Trevonix’s SaaS and service offerings to communicate value effectively to prospects. Collaborate with Sales and Marketing teams to execute lead generation campaigns. Maintain accurate lead and activity data in CRM tools such as HubSpot, Salesforce, or LinkedIn Sales Navigator. Schedule discovery meetings between qualified prospects and Account Executives. Support partner enablement and joint go-to-market activities. Requirements 1–2 years of experience in Sales Development, Inside Sales, or Business Development within SaaS, IT services, or cybersecurity. Familiarity with channel sales and working with partners or distributors. Strong written and verbal communication skills with a professional, consultative approach. Target-oriented and self-motivated with attention to detail. Experience using CRM and prospecting tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Nice to Have Exposure to Identity & Access Management (IAM), Cybersecurity, or Cloud solutions. Experience supporting channel programs or multi-vendor environments. Interest in learning about emerging technologies in security, identity, and cloud transformation.
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Butler's Fit & Fix
Handyman
hace 20 días
£15 por hora
Jornada parcial
St. Helier, Sutton
We offer competitive pay, ranging from £15 per hour, depending on experience. We are seeking a self-employed, skilled, and versatile handyman to join our team. The ideal candidate should have a broad range of skills across various trades to complete diverse tasks efficiently and to a high standard. This role involves ensuring that maintenance and repair work is performed to the highest standards in commercial and residential properties. Key Responsibilities • Respond promptly to repair requests and emergencies to avoid disrupting operations., • Provide excellent customer service by effectively communicating with clients about their needs and expectations., • Demonstrate strong problem-solving skills and the ability to troubleshoot issues efficiently., • Maintain excellent attention to detail and a commitment to delivering high-quality workmanship., • Work independently as well as part of a team. Repairs & Maintenance: Fix minor plumbing (leaks, fixtures), electrical (light fixtures, outlets), and carpentry issues (doors, cabinets). Installation: Assemble furniture, install shelves, window coverings, and other fixtures. Painting & Decorating: Fill gaps, paint walls, and maintain surfaces. Handle emergency tasks. Inspections: Conduct routine checks to identify issues and report needs for major repairs. Essential Skills & Qualifications Work Environment • Work in homes, offices, or commercial properties., • Tasks vary daily, requiring versatility., • A valid driving licence is required for travel between sites.
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S20 CARE SERVICES LTD
Care Assistant / Carer
hace 1 mes
£25000–£31000 anual
Jornada completa
London
Overview We are seeking compassionate and dedicated Caregivers to provide high-quality support and assistance to individuals in various settings, including assisted living facilities, nursing homes, and private homes. The ideal candidate will have a genuine desire to improve the quality of life for seniors and individuals with special needs. This paid position offers an opportunity to make a meaningful difference while developing valuable skills in patient care and support. Experience in dementia care, Alzheimer's care, hospice care, or home care is highly desirable. Candidates must be committed to maintaining dignity, safety, and comfort for those they serve. Responsibilities • Providing assistance with toileting, dressing, grooming, and bathing to support personal hygiene., • Arranging, preparing, cooking, and serving wholesome meals based on individual needs., • Aiding and reminding service users to take their prescribed medications as directed., • Escorting individuals on walks, appointments, or community outings to promote wellbeing., • Ensuring cleanliness, maintaining a safe environment, and helping prevent skin issues through proper hygiene., • Administering simple first aid and seeking emergency assistance when required., • Attending meetings with healthcare professionals and contributing to the ongoing improvement of care services.
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Butler's Fit & Fix
multi tradesman
hace 26 días
Jornada parcial
St. Helier, Sutton
We offer competitive pay ranging from £100.00 to £150.00 per day, depending on experience. We are seeking a self-employed, skilled, and versatile multi-trade professional to join our team. The ideal candidate should have a broad range of skills across various trades to complete diverse tasks efficiently and to a high standard. This role involves ensuring that maintenance and repair work is performed to the highest standards in commercial and residential properties. Key responsibilities include: • Responding promptly to repair requests and emergencies to avoid disrupting operations., • Providing excellent customer service by effectively communicating with clients about their needs and expectations., • Demonstrating strong problem-solving skills and the ability to troubleshoot issues efficiently., • Maintaining excellent attention to detail and a commitment to delivering high-quality workmanship., • Working independently as well as part of a team. A valid driving licence is required for travel between sites. Key skills and duties include: • Carpentry: Fitting doors, shelves, and general repairs., • Plumbing: Fixing leaks, installing fixtures, and bathroom refurbishments., • Tiling: Wall and floor tiling., • Plastering: Patching and minor plasterwork., • Painting & Decorating: Interior and exterior painting., • Minor Electrical Work: Replacing fittings., • General Building: Assisting with refurbishments and property maintenance.
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National council
Cleaner
hace 1 mes
£24000–£24112 anual
Jornada completa
London
Reporting to the Head of Properties, the Cleaner is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout the Centre and supporting operational tasks such as porterage and event setup. This role ensures a welcoming, safe, and well-maintained environment for all users and visitors. Key Responsibilities • Perform daily cleaning of all areas, including offices, meeting rooms, washrooms, kitchens, and public spaces., • Ensure floors, surfaces, and fixtures are cleaned and maintained to institutional standards., • Carry out deep cleaning tasks as scheduled (e.g., carpets, windows, high-level dusting)., • Monitor and replenish consumables (soap, paper towels, toilet rolls) promptly., • Assist with moving furniture, equipment, and supplies as required., • Support event setup and breakdown, including preparing and displaying refreshments and arranging chairs, tables, and AV equipment., • Follow COSHH guidelines for handling cleaning chemicals and equipment., • Report any maintenance or safety issues immediately to the Head of Properties., • Respond to ad hoc cleaning or porterage requests promptly., • Support sustainability initiatives (e.g., waste segregation, recycling). Skills, Qualifications and Experience • Previous experience in cleaning and/or porterage roles is preferred., • Knowledge of cleaning techniques, materials, and health & safety standards., • Ability to lift and move furniture and equipment safely., • Reliable, punctual, and able to work independently or as part of a team., • Flexible approach to working hours, including evenings and weekends as required., • Effective communication skills and a professional, courteous manner. Person Specification Working Conditions
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jk plumbing service
Plumbing / Heating Engineer
hace 2 meses
£40–£80 por hora
Jornada completa
Bromley
We are looking to hire engineers , we cover all of London doing emergency callout. Plumbing experience necessary. Get in touch today !!
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Horion Marketing
Credit Controller
hace 2 meses
£38000–£42000 anual
Jornada completa
Brentford
Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.
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Unite Students - North Lodge
Receptionist
hace 2 meses
£13–£18 por hora
Jornada completa
Wembley
Job Title: Concierge - Student Accommodation Location: Wembley Reports To: Accommodation Manager / Operations Manager Position Type: Full-time / Part-time (Available) About Us: Here in our establishments we provide a vibrant, welcoming community for students from around the world. Our mission is to offer a safe, comfortable, and engaging living experience that supports academic success, personal growth, and social connection. We are seeking a dynamic and personable individual to join our team as a Concierge, responsible for delivering exceptional service and creating a positive environment for our residents. Key Responsibilities: • Greet and assist residents and visitors in a friendly and professional manner., • Provide information on local amenities, events, transportation, and services available to students., • Address and resolve resident inquiries, complaints, and maintenance requests in a timely manner., • Manage booking and check-in/check-out processes for visitors or temporary residents., • Maintain accurate records of resident requests and communication., • Assist in organizing events, activities, and social programs to foster community engagement., • Ensure the building is well-maintained and report any maintenance or safety issues., • Enforce the accommodation’s policies and procedures while maintaining a positive atmosphere., • Provide emergency assistance when needed, ensuring student safety and well-being., • Monitor and secure the premises, maintaining a high standard of security and safety for all residents., • Perform general administrative tasks as needed, including answering phones, managing emails, and coordinating with the management team.
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Emergency Call Out / Plumbing & Electrical
Plumber
hace 2 meses
£50–£99 por hora
Jornada completa
Ilford
We are a fast-growing emergency call-out service handling over 200 jobs per day across the UK. Our company is committed to delivering rapid, reliable, and high-quality service to customers experiencing urgent issues in their homes or businesses. To support our continued expansion, we are looking for skilled and motivated Gas Engineers, Plumbers, and Electricians to join our professional team. Role Overview As an Emergency Call-Out Engineer, you will be responsible for attending urgent customer appointments, diagnosing issues efficiently, and completing repairs to a high standard. This role is ideal for engineers who thrive in a fast-paced environment and want flexibility, consistent job flow, and strong earning potential. Key Responsibilities • Attend emergency call-out jobs across your service area, • Diagnose and repair faults safely and efficiently, • Deliver excellent customer service on every job, • Complete required job reports and documentation, • Ensure compliance with industry regulations and company standards, • Work independently while representing the company professionally What We Offer • High job volume: Over 200 emergency jobs every day, • Flexible earning structure:, • Commission-based opportunities with strong earning potential, • Weekly wage options for those seeking stable income, • Fast onboarding and consistent workflow, • Support from our dedicated operations team, • Opportunities for long-term work and career development Requirements • Gas Engineer, Plumber, or Electrician, • Relevant industry certifications (e.g., Gas Safe Registration for gas engineers), • Full UK driving licence, • Own tools and equipment, • Strong communication and customer service skills, • Ability to work during emergency call-out hours Interested? Apply Today! If you would like more details about this opportunity, please apply, and a member of our team will contact you as soon as possible with further information.
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