Field Service Engineer
hace 1 día
London
FIELD SERVICE ENGINEER - PERMANENT POSITION We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments. As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support. The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow. Key Responsibilities: • Install, configure, test, and commission RTLS hardware and software systems at customer locations., • Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime., • Provide first-line and second-line technical support to customers both remotely and on-site., • Perform preventative maintenance, system health checks, and performance optimisation activities., • Support customer training and handovers following installation and commissioning., • Work closely with customers to resolve technical issues quickly and professionally., • Assist with system upgrades, software updates, and configuration changes., • Complete service reports, installation documentation, and technical records accurately., • Support technical demonstrations and occasional trade show or customer event activities., • Collaborate with engineering and product teams to escalate recurring issues and provide field feedback., • Ensure all work is completed in line with health & safety and site compliance requirements., • Travel regularly across the UK to support customer sites as required. Skills & Qualifications: • 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role., • Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline., • Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills., • Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous., • Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications., • Ability to diagnose and resolve technical faults independently in customer-facing environments., • Strong organisational and time-management skills with the ability to manage multiple service activities., • Comfortable working independently and travelling regularly to customer sites., • Excellent communication and customer service skills., • Good working knowledge of IT systems and networking principles., • Experience with Linux and Python would be beneficial but not essential., • Full UK driving licence and willingness to travel extensively across the UK., • Fluent in English, both written and spoken. The Offer: • A permanent, full-time employment contract, • A salary & benefits package commensurate with experience Please send over your CV to or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.