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  • Front of House Manager
    Front of House Manager
    4 days ago
    £45000–£48000 yearly
    Full-time
    London

    Featured in Decanter’s “10 new London wine bars you don’t want to miss,” Charley’s Flat brings together exciting wines, seasonal sharing plates, live music and warm neighbourhood hospitality. We’re looking for an experienced, hands-on Operations Manager to work closely with our founder and take ownership of the day-to-day running of the business. You’ll regularly lead busy evening and weekend services, confidently running the venue and team when the founder is away. You’ll take responsibility for: • Staff scheduling, rotas and shift cover., • Leading service and maintaining high standards., • Recruitment, onboarding, training and team development., • Supporting and developing our existing venue assistant manager., • Opening and closing procedures, stock controls and labour costs., • Keeping daily operations organised and resolving issues., • Working with our kitchen and events teams to deliver a great guest experience. About you You have proven management experience in a busy restaurant or wine bar. You’re calm under pressure, confident leading people and comfortable making decisions. You notice what needs doing and see it through. A strong interest in wine, a warm approach to hospitality and regular evening and weekend availability are essential. You’ll work directly with an involved founder, with room to contribute ideas and help shape a growing independent business.

    Immediate start!
    No experience
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  • Head Waiter / Waitress
    Head Waiter / Waitress
    5 days ago
    £17–£19 hourly
    Full-time
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life assurance for senior leaders -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • General Manager
    General Manager
    7 days ago
    $70000 yearly
    Full-time
    London

    General Manager | Botanica Hall | Clapham Junction | Competitive salary + Tronc + Performance bonus + Yearly bonus Botanica Hall is a little bit different. Right in the heart of Clapham Junction, within the beautifully restored Arding & Hobbs building, Botanica is the kind of place that can start with a morning coffee, drift into a long lunch, get lively over bottomless brunch and finish with cocktails, DJs and a late night. With stylish all-day dining, a coal-fired kitchen, seriously good cocktails and a venue that knows how to have a good time, Botanica has become one of South West London's go-to destinations for everything from date nights and celebrations to after-work drinks and big weekends. By day, it's about great food, brunches and catching up with friends. By night, the lights go down, the cocktails come out and Botanica shifts gear. And now we're looking for someone to take the reins. You'll be the sort of person who... • Understands what makes a great lifestyle venue tick, where food, drinks, service, music and atmosphere all work together, • Thrives on the energy of a busy brunch, packed dining room, celebration booking or late-night crowd, • Can drive daytime trade as confidently as evening and late-night business, • Has a genuine passion for quality food, cocktails and hospitality, • Knows how to create an atmosphere that keeps guests staying for one more drink, • Is commercially sharp and knows how to turn a busy venue into a successful one, • Leads from the floor, inspiring teams through presence, energy and example What you'll do You'll run Botanica Hall like it's your own. From the first coffee of the morning to the last cocktail of the night, you'll be responsible for the entire guest experience. You'll build and develop a brilliant team, maintain exceptional standards, drive sales across all trading periods and ensure Botanica remains a standout destination in Clapham Junction. You'll also play a key role in the venue's events business, delivering everything from intimate gatherings to large-scale celebrations for up to 450 guests. Most importantly, you'll make the place feel great. What we're looking for • Minimum 2 years' experience as a General Manager, • Strong background in premium bars, restaurants, lifestyle venues or high-volume hospitality, • Experience across brunch, daytime, evening and late-night trading, • Strong commercial and operational knowledge, • Passion for food, drink and guest experience, • Excellent leadership, communication and people development skills, • Calm under pressure with a true ownership mentality, • Personal Licence holder desirable What's in it for you? A standout venue in one of London's busiest neighbourhoods, backed by a growing company that genuinely invests in its people. • Competitive salary plus bonus - Up to £20,000 bonus, • Comprehensive training and clear progression opportunities, • Employee discounts across the group, • Team socials, incentives and trips, • Birthday day off, • Enhanced family-friendly benefits, • Referral scheme of up to £1,000, • Employee Assistance Programme, • Cycle-to-work scheme Ready to take the reins at one of Clapham Junction's most exciting all-day venues? If you're commercially sharp, people-focused and know how to create a brilliant atmosphere, from bottomless brunch through to late-night cocktails, we'd love to meet you. Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 Most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    2 months ago
    £34000–£36500 yearly
    Full-time
    London

    We are seeking a enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes! We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service. Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings. We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub. Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing. You’ll be a hands-on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly. You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub. Key responsibilities • Supporting the General Manager with the day-to-day operation of the pub, • Leading and motivating the team during busy services, • Maintaining consistently high standards of service, presentation and hospitality, • Taking responsibility for the pub in the absence of the General Manager, • Managing and maintaining the cellar, gas, • Managing stock levels, deliveries and stock rotation, • Supporting ordering and reducing waste and unnecessary stock loss, • Ensuring licensing, health & safety and company procedures are followed, • Training and developing team members, • Dealing confidently and professionally with guest feedback and complaints, • Helping maintain excellent relationships with regular customers and the local community Events are an important part of The Crossing, so experience in private hire and event management is highly desirable. This will include: • Liaising with guests and helping understand their event requirements, • Helping plan and organise events from enquiry through to completion, • Coordinating with the kitchen and front-of-house teams, • Ensuring event spaces are prepared and presented to a high standard, • Managing timings, menus, drinks packages and special requests, • Providing a warm, professional and personal service to hosts and their guests, • Helping generate repeat business and positive recommendations We’re looking for someone who: • Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environment, • Is confident and experienced with cellar management, • Has a genuine interest in beer, drinks and hospitality, • Has experience working with private events, functions or celebrations, • Is confident leading a team and taking responsibility, • Has excellent attention to detail and high standards, • Is calm and organised under pressure, • Has excellent communication and customer service skills, • Is commercially aware and understands the importance of sales, GP, stock control and reducing waste, • Is friendly, approachable and enjoys getting to know customers, • Is willing to be hands-on and lead by example, • Has a positive attitude and takes pride in the venue they work in What we offer • A key management position within a well-established Barnes pub, • Great shift patterns, this is not a late pub, • A friendly and supportive working environment, • The opportunity to take ownership and make a real impact, • Festive bonuses, • Staff benefits and discounts This is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember. If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.

    Immediate start!
    Easy apply

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