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Project Coordinator at the IPC Group The IPC Group, a prominent player in the building development and insurance repair sector, is expanding its team and is on the lookout for a dedicated and driven individual to help us continue to grow and succeed. About Us: The IPC Group operates in building development and insurance repair works, on behalf of national insurance companies. Position: Project Coordinator - Handling building projects for insurance claims. Location: Eastbourne, UK. In-person (required) Hours: Monday - Friday, 9:00 am - 5:00 pm, with a 1/2-hour lunch break Salary: £28,000 - £30,000 (depending on relevant experience) Bonus Scheme: If probation is successful a performance bonus will be applied. The ideal candidate will exhibit high standards, excellent communication skills, and the ability to take initiative and prioritise daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. Responsibilities: Your responsibilities will include, but are not limited to: • Booking in works with operatives and arranging start dates and site visits., • Communicating with insurers for updates on claims and informing policyholders., • Managing material choices and ordering with our purchasing department., • General administration tasks, including email writing, form completion, and maintaining spreadsheets., • Customer and operative engagement to ensure smooth operations., • Handling calls and emails from various stakeholders., • Utilising insurance companies’ systems and SharePoint for record-keeping., • Project costs and manage jobs within budget, • Compliance with GDPR and Data Protection. Skills: • Proficient in the use of I.T. especially able to competently use Microsoft Word, Excel, SharePoint & Outlook etc., • Professional telephone manner, confident receiving and making telephone calls., • Confident in dealing with customers as well as challenging customers., • Ability to take initiative., • Ability to work under pressure., • Ability to multitask., • Customer service skills., • Positive attitude towards staff members, customers, and contractors., • Teamwork- you will need to work closely with the management team, contractors, surveyors, and the rest of the admin team.

The ideal candidate will play a key role in delivering a smooth, friendly, and efficient customer experience both in-store and through our online delivery platforms. You’ll be responsible for daily service operations and maintaining a clean and organised shop environment. Key Responsibilities -Customer Service & Sales; -Greet and serve customers in a friendly and professional manner; -Take orders accurately and process payments (card/cash); -Ensure all displays and counters remain clean and presentable. Order Management: -Manage delivery and collection orders through JustEat, Uber Eats, Deliveroo, and other platforms -Organise orders for efficient and timely handover; -Communicate clearly with drivers and customers when needed. Shop Operations: -Prepare drinks (hot and cold beverages) to company standards; -Restock fridges, shelves, and packaging areas throughout the day; -Assist with stock rotation and basic inventory checks; -Keep all work areas clean and tidy, following food safety guidelines. General Duties: -Support the team during busy periods; -Follow opening and closing procedures; -Maintain a positive and professional attitude at all times. Ideal Candidate: -Friendly, confident, and customer-focused, able to work under pressure in a fast-paced environment, organised, proactive, and attentive to detail, Reliable with good time-management skills. Previous experience in hospitality, cafés, or takeaway shops is preferred but not essential. Basic understanding of food hygiene (Level 2 Food Hygiene Certificate is a plus)