Primary Duties: Greeting Customers: Welcome guests warmly and seat them if necessary. Present menus and daily specials. Taking Orders: Take food and beverage orders accurately. Answer questions about menu items, ingredients, and specials. Offer suggestions or upsell items when appropriate. Serving Food and Drinks: Deliver orders promptly and correctly. Check back with guests to ensure satisfaction. Handling Payments: Present bills and process payments (cash, credit/debit). Give correct change or receipts. Clearing and Resetting Tables: Remove dishes, glassware, and utensils after customers leave. Clean and reset tables quickly for the next guests. Additional Responsibilities: Maintaining Cleanliness: Keep the dining area clean and organized. Follow health and safety regulations. Working with the Team: Communicate with kitchen staff and bartenders. Help co-workers during busy shifts. Handling Complaints: Address customer concerns professionally and promptly. Inform a manager if a problem escalates. Stocking Supplies: Refill condiments, napkins, and other table items. Restock service areas as needed.
Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glassesInform customers about the day’s specials Offer menu recommendations upon requestUp-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Communicate order details to the Kitchen StaffServe food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Follow all relevant health department regulations Provide excellent customer service to guests