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Location: Hemel Hempstead Salary: £24,784.50 + OTE Hours: Monday – Friday, 9am – 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: • Support your customer base by managing and exceeding expectations., • Identify and create opportunities that benefit your customers., • Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate., • Handle both incoming and outgoing customer sales and service calls., • Create and manage various cases through CRM., • Work through your call alerts, and check for signs of fraud., • Develop product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP., • Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved, • Handle general billing queries., • Understand & pre-empt competitor risk, • Use company reporting mechanisms to prioritise your daily/weekly actions., • Handle customer feedback and complaints both on the phone and in writing., • Assist other departments to resolve customer-based challenges. Skills & Experience: • Customer service or Sales experience., • Excellent communication skills., • A proactive, positive (win-win) attitude., • Office 365 knowledge desirable but not essential, • Someone who thrives in fast paced environments and can easily adapt to change., • Proactive approach and ability to bring new ideas to the team., • Ability to forge lasting relationships with customers and partners., • Good time management skills and ability to prioritise workload. Additional Benefits: • 21 Days’ holiday rising to 25 after 5 years of service, • Birthday off, • Childcare vouchers, • Employee mobile package, • Holiday Purchase scheme, • Retail discounts, • Discounted gym membership We Offer: • A competitive salary and bonus structure, • Full training, • Ongoing personal development, • A bus and fun working environment SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday – Friday, 9am – 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: • Support your customer base, managing and exceeding their expectations., • Identify and create opportunities that benefit your customers, • Performing account reviews, • Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate, • Handle both incoming and outgoing customer sales and service calls, • Create and manage cases in Dynamics CRM, • Work through call alerts, and check for signs of fraud, • Develop a good product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP. ITaaS and Cyber, • Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved, • Handle general billing queries, • Understand & pre-empt competitor threats, • Use company reporting mechanisms to prioritise your daily/weekly actions, • Handle customer feedback and complaints both on the phone and in writing, • Assist other departments to resolve customer-based challenges Skills & Experience: • Customer service, Account management or Sales experience., • Excellent communication skills., • A proactive, positive (win-win) attitude., • Ability to recognise and pursue a sales opportunity, • Office 365 knowledge competency, • Proactive approach and ability to bring new ideas to the team., • Ability to forge lasting relationships with customers and partners., • Good time management skills and ability to prioritise workload. Benefits: • 21 Days’ holiday rising to 25 after 5 years of service, • Birthday off, • Childcare vouchers, • Employee mobile package, • Holiday Purchase scheme We Offer: • A competitive salary and bonus structure, • Full training, • Ongoing personal development, • A busy, fun working environment Benefits: • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Extra day off for your birthday, • Buy holiday scheme, • Employee Assistance Programme, • Free onsite parking, • Enhanced company sick pay, • Discounted retail vouchers, • Reduced gym membership, • Annual salary review, • SCG mobile benefit, • Employee referral bonus *Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

You will be part of a fast-growing practice specialising in insurance and non-insurance fraud disputes, including motor and organised frauds. Strong knowledge of the litigation process and personal injury or Fraud (desirable). RTA- Counter Fraud - Solicitor/Legal Executive/Litigation Executive.

Motor Fraud Solicitor - Birmingham / Manchester - Hybrid - up to £55,000. As part of the ongoing strategic expansion of the firm’s Counter-Fraud department, they are seeking a Solicitor to play a pivotal role within the team. In this role, you will manage a complex caseload of litigated counter-f

Global Financial services client now requires a Business Development Manager to join their Fraud and Identification team. You will be a trusted advisor to customers, ensuring a solution focused approach when selling our clients innovative Fraud & ID software/data solutions. Domain expertise in Fraud

Current mandates include substantial asset recovery claims, fraud disputes and investor/state matters with a strong international dimension. Associate or Senior Associate with strong experience in fraud-related disputes.

What will I be doing?Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and minimal financial loss to the companyDemonstrated expertise in fraud investigationDirectly managing a portfolio of suspected fraudulent claims, in accorda

Fraud Specialist OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds

The ideal candidate has experience in fraud decisioning, advanced SQL and SAS skills, and strong analytical abilities. A financial services consulting firm is seeking a Senior Fraud & Financial Crime Analyst to support a transformation program. This hybrid role involves designing and implementing au

A leading payment technology company seeks a Fraud Change Senior Manager to lead complex fraud and regulatory change initiatives.

This Senior Data Engineer role sits within Vanguard Europe’s Enterprise Security & Fraud (ES&F) team, building advanced, cloud‑native data pipelines and real‑time systems that protect clients from fraud and financial crime. Our Enterprise Security & Fraud (ES&F) team sits at the heart of this

Enterprise Account Executive - SaaS | Cyber Security | FinTech | Fraud | Series C | UK. With a global customer base and rapid expansion plans in EMEA, this is an exciting opportunity to play a critical role in taking a market-leading fraud prevention solution. SaaS new business sales experience, ide

The Global Fraud Director will define and execute the global fraud strategy, ensuring robust prevention and detection capabilities while enabling commercial growth and delivering strong customer outcomes. They will provide strategic and operational leadership across fraud operations, technology, and

Supporting the launch of new products and balancing the need for robust fraud and financial crime controls whilst maintaining a positive customer experience.

You will collaborate with clients to understand their needs, develop fraud strategies, and present tailored solutions.

This role focuses on customer lifecycle management, network optimization, and fraud detection using machine learning.

A London-based disputes-focused law firm is seeking an Associate to join its Commercial Litigation and Civil Fraud practice. The role requires 2-4 years’ PQE, with responsibilities in commercial disputes and fraud cases.

A public health organisation is seeking an experienced Business Analyst to enhance its performance reporting and governance systems.The role involves designing automated processes, redefining business strategies, and addressing organisational challenges through effective analysis.Successful candidat

The successful candidate will require an insurance background and be adept at conducting inquiries, reporting results, and liaising with authorities when fraud is identified.

This Senior Data Engineer role sits within Vanguard Europe's Enterprise Security & Fraud (ES&F) team, building advanced, cloud-native data pipelines and real-time systems that protect clients from fraud and financial crime. ES&F is where security engineering, fraud prevention, and advanced data tech

The ideal candidate will have over 7 years of direct experience in fraud prevention and risk management, as well as expertise in Python and AWS. This role focuses on developing and optimizing spam and fraud detection systems utilizing machine learning, while collaborating extensively across teams.

A leading insurance company is seeking a Head of Policy Counter Fraud to lead the strategy tackling policy fraud across Personal Lines. The role involves managing a specialist team, ensuring collaboration with various departments, and delivering significant fraud savings. Ideal candidates will have

A leading provider in fintech is looking for a Junior Data Scientist to join the team.This role involves using machine learning and statistical techniques to solve business problems, building relationships with Product Owners and Customers, and managing multiple projects simultaneously.Candidates sh

This pivotal role will oversee fraud operations, develop a high-performing team, and lead changes within the fraud function. The ideal candidate will have senior-level fraud leadership experience within a regulated environment and expertise in card and banking payments fraud. A leading payments plat

Background in data science or cybersecurity with a focus on spam and fraud. Proven track record of reducing fraud and spam actors at scale, with strong type-1 and type-2 error estimates. As a Director in Analytics, you will work in a highly collaborative environment with extensive amounts of data to

A leading FinTech company seeks a Trading Anti-Fraud Manager to lead the TAF function, managing fraud risk across diverse trading products. Responsibilities include enhancing the anti-fraud framework, coaching the team, and collaborating across departments. Ideal candidates will have over 6 years of

A leading crypto company in Greater London is looking for a Senior Back-End Engineer.This role involves developing scalable APIs and optimizing systems while ensuring security and performance.Candidates should have extensive experience with JVM languages like Java or Kotlin, and a customer-focused m

A global technology company is seeking a highly skilled Staff Data Scientist to enhance fraud detection capabilities.

Contribute to shaping propositions and client offerings across the fraud and financial crime domain. Solid understanding of sanctions and fraud risk within the wider financial crime context. Experience across fraud detection, prevention, response, and sanctions compliance.

Act as the bank’s subject matter expert on financial crime and fraud typologies, conducting deep‑dive thematic investigations into emerging threats and systemic risks. Extensive experience in financial crime and fraud typologies, including organised crime methodologies, with deep knowledge of re

The ideal candidate will have experience in consulting or banking and a deep understanding of risk and fraud management. Responsibilities include developing fraud strategies and delivering consultative solutions. A leading risk management firm in the United Kingdom is seeking an Engagement Manager t

Ability to articulate security‑driven fraud reduction strategies to CISOs, security teams, and fraud teams, including cyber details. We shift left fraud management, managing the attack before it executes the fraud. We provide an AI-driven security platform that helps banks and financial institutio

Are you passionate about FinTech and ready to make a tangible impact in a dynamic company where your decisions shape the future? Altery could be the next chapter in your professional journey!.As a Transaction Monitoring Analyst within our team, you will be responsible for performing end to end revie

Store KPI Reporting, Adjustment Reporting, Incident Reporting, Digital Fraud Reporting, AML Reporting, Retail Operations Exception Reporting. Provide ad hoc support to Digital Fraud team with chargebacks. Experience in retail fraud prevention.

The postholder will deliver a dynamic review of system weakness reports and lessons learned from both proactive and reactive counter fraud work and will develop counter fraud guidance and fraud prevention notices to support and the guide the sector on all areas of tactical fraud prevention. Reviewin

Senior Manager, Risk Operation Strategy.Airwallex is seeking a Senior Manager, Risk Operation Strategy to shape our global risk management approach.This role is based in Singapore.Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of

A leading fintech company in London is seeking a Card Fraud and Disputes Manager to lead a team in managing fraud and disputes associated with credit card products. The ideal candidate has deep knowledge of credit card fraud and proven team leadership skills.

You will be responsible for the implementation and management of fraud risk policies and oversight of fraud controls throughout the product and customer lifecycles, to ensure that Airwallex effectively manages fraud risk and meets its regulatory and financial partner requirements. As the Senior Mana

A leading technology company seeks a proactive Fraud Program Manager to support fraud prevention strategies for Apple Pay and Wallet in London. The role involves collaborating with technical and business teams to enhance partnerships and optimize fraud operations. Candidates should have a solid unde

The Trading Anti‑Fraud Manager will lead the Trading Anti‑Fraud (TAF) function, owning the framework for detecting, investigating, and preventing trading fraud and abusive trading across all regions and products. Own and enhance the trading anti‑fraud framework, rules, and monitoring to detect

Onmo is looking for a Fraud and Financial Crime Investigator to assist in giving our business’s fraud team additional defense in mitigating the risks of Fraud and Financial Crime to Onmo and our Customers. Support the Head of Fraud and Financial Crime as required in the development of fraud polici

The ideal candidate should have extensive experience in consulting and strong leadership skills, along with a deep understanding of the financial services industry and fraud management.

A leading consulting firm is seeking a Senior Consultant for their Fraud Investigation Services team in the East Midlands. The ideal candidate must hold an ACFS qualification and have experience in fraud prevention and criminal proceedings.

Act as a senior escalation point for complex, high‑impact fraud and financial crime cases and lead, coach, and develop a high‑performing transaction monitoring and fraud team. The Head of Transaction & Fraud Monitoring is responsible for designing, leading, and continuously improving the firm’

Maintaining RSM's high level of service and values, taking responsibility for ensuring timely delivery of fraud investigations to a criminal standard, producing case files and presentation of cases in both magistrates and crown courts. Delivering work in compliance with the Fraud Risk Services Stand

The Payment Fraud & Risk team at Depop supports our community by protecting transactions and payments for our users, working on building scalable solutions to protect Depop from fraudulent charges. We need a dedicated analyst to help evolve our fraud prevention from a reactive to a proactive posture

A leading mobile games development company is seeking a BI Engineer to lead fraud analytics and build data foundations for insights.