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  • Community & Digital Customer Service Manager
    Community & Digital Customer Service Manager
    1 day ago
    Full-time
    London

    The Community & Digital Customer Service Manager will play a key role in supporting the day-to-day operation of our digital customer experience. You will manage customer interactions across our app, website, email and social channels, ensuring customers receive timely, helpful and brand-aligned support. You will also act as the link between our customers, marketing team, operations teams and technology partners, helping identify opportunities to improve the digital experience while fostering a positive and engaged community. This is a hands-on role suited to someone who enjoys problem-solving, building relationships and delivering excellent service in a fast-paced, growing business. Location: London (2-3 days per week) Travel: Travel to our Switzerland HQ in Lausanne every 2 weeks. ● 2-4 years' experience in customer service, community management, digital operations or a related role ● Experience supporting customers across digital channels including email, social media and web platforms ● Strong written and verbal communication skills in English and French. ● Excellent organisational skills with strong attention to detail. ● Comfortable managing multiple priorities in a fast-paced environment. ● Experience using customer service platforms, CRM systems or ticketing tools ● Good understanding of social media platforms and online communities ● Confidence working with digital products, websites and mobile apps ● Proactive problem-solving mindset with a customer-first approach ● Strong stakeholder management and relationship-building skills Desirable ● Experience within FMCG, hospitality, wellness, fitness or consumer lifestyle brands ● Familiarity with website CMS platforms and mobile app environments ● Experience working with agencies or external technology partners ● Knowledge of CRM and customer engagement tools. ● Interest in running, fitness, wellness or healthy living. Personal Attributes ● Positive, approachable and customer-focused. ● Strong ownership mentality and willingness to take initiative. ● Calm and solutions-oriented under pressure. ● Highly organised and detail-oriented. ● Collaborative team player. ● Adaptable and eager to learn. ● Passionate about delivering exceptional customer experiences

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  • Sales Manager UK
    Sales Manager UK
    2 days ago
    Full-time
    London

    SUR-MESURE HOTELS & HOMES IS LOOKING FOR ITS SALES MANAGER ON THE UK MARKET To optimize the market presence of its properties, Sur-Mesure Hotels & Homes is looking for a dynamic and passionate Sales Manager based in London to oversee the UK & Ireland markets. Main focus The role will focus on ensuring the very best positioning of each hotel from Sur-Mesure Hotels & Homes, as well as top Private Homes, to key luxury travel trade partners across the region. The sales manager has for main focus to promote the hotels of Sur-Mesure Hotels & Homes on the UK market. He/she identifies the target audience, organize regular meetings to introduce the properties and follow up regularly to ensure a high level of requests and bookings. Main responsibilities Sales & Business Development Develop and strengthen relationships with luxury travel advisors, tour operators, concierge companies and key industry partners across the UK & Ireland. Promote the Sur-Mesure Hotels & Homes portfolio and the Private Homes collection through regular sales calls, meetings, presentations and networking activities. Identify new business opportunities and actively grow the market presence of represented properties. Identify sales opportunities on other segments (luxury events, corporate, incentives groups). Organise and conduct sales trips, trainings, client events and presentations. Organise fam trips (group or individual) to the properties. Represent the company at trade shows, roadshows and industry events. Account Management Maintain strong relationships with existing partners and ensure continuous engagement. Monitor sales performance and provide regular market feedback to hotel partners and management. Follow up on commercial actions and support partners in generating business opportunities. Ensure all partners receive updated marketing and sales materials. Market Intelligence & Reporting Monitor market trends, competition and developments within the luxury travel industry. Provide regular activity and production reports. Share strategic insights and recommendations to support portfolio development and positioning. About Sur-Mesure Hotels & Homes Sur-Mesure Hotels & Homes represents a curated collection of independent luxury hotels, exceptional private homes and hospitality projects across key inspiring destinations in France and Italy. The company works closely with luxury travel advisors, tour operators, concierge companies and lifestyle partners, offering tailor-made representation and development services with a strong focus on authenticity, quality and long-term partnerships. Candidate Profile Profile Previous experience in luxury hospitality, travel representation or high-end travel sales Strong knowledge of the UK luxury travel market Existing network of travel advisors and industry contacts is highly desirable Excellent communication and presentation skills Highly organised, proactive and autonomous Entrepreneurial mindset with strong relationship-building abilities Passion for luxury travel, hospitality and exceptional experiences Fluent in English (additional languages, French in particular, are a plus) Conditions Open to Full time or Part time position Looking for someone to work as an independent contractor (able to invoice) Location: London Regular travels within the UK - punctual travels in the hotels may be required. How to apply? Please kindly send your application to

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  • Host / Hostess
    Host / Hostess
    5 days ago
    £17 hourly
    Full-time
    London

    Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: • Greet and welcome guests with warmth and professionalism., • Manage reservations, ensuring accurate and efficient table assignments., • Open Table and/or Seven Rooms experience., • Coordinate with the service team to ensure a seamless dining experience., • Answer phone calls and inquiries, providing information and assistance., • Maintain the reception area, keeping it clean and organized., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a receptionist or host or Maitre D’ in a restaurant or hospitality setting., • Experience with either Open Table or Seven Rooms., • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    5 days ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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  • D365 Test Manager
    D365 Test Manager
    5 days ago
    £80000–£90000 yearly
    Full-time
    Southall

    About the context The D365 Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. It aims to harmonise multiple regional ERPs existing globally, while respecting divisional operating models and business specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform. AI and intelligent automation have become central pillars of the testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments. Your role We are seeking a forward-looking D365 Test Manager who will lead the Programme's global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI-driven script generation, automated execution, and accelerator-based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost. You will own the global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases. The impact you can create AI & Automation Leadership (Top Objective) ▪ Establish an AI-first testing strategy for the Programme. ▪ Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO. ▪ Identify automation opportunities across GCM and regional processes. ▪ Expand automation coverage to reduce manual testing cycles and cost. ▪ Integrate automated tests into CI/CD pipelines. ▪ Use AI analytics to predict risks and improve quality outcomes. Delivery Management (AI-Optimised Execution) ▪ Govern SAT and Global Regression Testing end-to-end. ▪ Align global teams and regions to AI-enhanced testing plans. ▪ Drive readiness across SAT → SIT → UAT → OAT → Go-Live. ▪ Use AI-augmented dashboards for visibility and forecasting. Partner Management – With an Automation-Focused Ecosystem ▪ Collaborate with SI partners who provide automation-led scripting and execution services. ▪ Ensure partners maximise AI accelerators and automation toolkits. ▪ Challenge estimates and validate automation opportunities.▪ Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance ▪ Maintain and evolve the global testing governance framework. ▪ Ensure AI-supported traceability and automated evidence. ▪ Monitor risks and defects with AI-generated insights. Testing Strategy & Global Governance (AI-Enabled) ▪ Own global testing strategy across all testing phases. ▪ Maintain AI-enhanced templates, playbooks, and ADO structures. ▪ Improve the framework using AI release insights. Regional Enablement – Regions Execute, You Govern & Guide ▪ Provide AI-supported guidance and readiness standards. ▪ Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable. Regression Testing Ownership – AI-Powered Two-Layer Model ▪ Govern Global Regression (RT1) and support Regional Regression (RT2). ▪ Expand automated regression coverage. ▪ Use AI analytics to maintain and optimise the regression suite. Test Automation – Core Pillar of the Role ▪ Lead automation strategy and roadmap. ▪ Scale automated regression for Platform Updates and global releases. ▪ Integrate automated tests into pipelines. ▪ Increase automation coverage every release. Success criteria ▪ Test Strategy refined if necessary and deployed. ▪ Quality Gates enforced. ▪ Test Coverage => 100%. ▪ Defect Leakage => 0. Tools & ADO Excellence ▪ Improve ADO setup for planning, execution, and reporting. ▪ Use AI dashboards for predictive insights. ▪ Capture lessons learned through AI-driven analysis. Technical Skills ▪ Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi-system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross-system issues and dependencies. ▪ Expert-level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.▪ Advanced AI-enabled and automation-driven testing capabilities, including: Lidana for AI- accelerated script generation and scenario optimisation; Tosca (or equivalent) for automated end-to-end and regression testing, especially for Platform Updates and repeatable global processes. ▪ Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency. ▪ Familiarity with Azure cloud services, modern integration patterns (API-based, event-driven, middleware orchestration), and cloud-native monitoring models. ▪ Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi-team coordination. ▪ Experience working with global stakeholders, SMEs, product teams and partnering with top- tier SIs (Avanade, Capgemini, PwC, HSO). What you will bring ▪ 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles. ▪ Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution. ▪ A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates. ▪ Demonstrated ability to embed automated tests into CI/CD, scale automation release-over- release, and foster an efficiency-focused testing culture. ▪ Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast-paced global environments. ▪ A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery. ▪ Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

    Immediate start!
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  • Lettings Agent-Italian, French, Spanish or Chinese preferred
    Lettings Agent-Italian, French, Spanish or Chinese preferred
    9 days ago
    £24000–£50000 yearly
    Full-time
    London

    Ready to kickstart a high-performance career in property? We’re on the lookout for ambitious Trainee Lettings Negotiators ready to take on London with energy, drive, and a hunger to succeed. At City Rooms, we’ll arm you with the tools, training, and support to thrive in one of the most exciting industries out there. From conducting property viewings and negotiating deals to building lasting relationships with clients, this role puts you at the heart of London living. What’s in it for you? Uncapped earning potential – Base salary plus uncapped commission. Top performers regularly take home £60,000+. Tailored development – Our Development Programme provides structured training and hands-on mentoring from day 1. A vibrant, high-performance culture – Work alongside driven individuals in a fast-paced, supportive environment. Recognition and rewards – Team socials, weekly incentives, and annual events to celebrate your wins. Time off that matters – Paid holiday, your birthday off, and a company pension plan. Who you are: Charismatic communicator with natural people skills Hungry to learn, earn, and rise through the ranks Smart, professional, and always presentable Fluent in English (additional languages are a big plus) What you’ll be doing: Showing clients around some of London’s most sought-after neighbourhoods, and selling the dream! Turning viewings into offers, and offers into move-ins Supporting clients through the referencing and contracting process Collaborating with the team to smash performance targets Staying on top of listings, leads, and market trends About Us We’re London’s leading shared accommodation provider, managing thousands of tenancies across the capital. With over 15 years in business, we’re still growing fast – and just as ambitious as ever. Our mission is simple: to provide quality rooms and exceptional service for London renters, and to create big opportunities for the people who help make that happen. No previous experience? No problem. If you’ve got the right attitude, we’ll teach you everything you need to know. Additional pay: Bonus scheme Commission pay Performance bonus Benefits: Company pension Employee discount Schedule: Monday to Friday Weekend availability *Fluency in an additional language such as Italian, Spanish, French, Chinese, or any other Asian language is a strong advantage.

    No experience
    Easy apply
  • Trainee Lettings Agent- Additional language required
    Trainee Lettings Agent- Additional language required
    12 days ago
    £24000–£50000 yearly
    Full-time
    Bethnal Green, London

    Ready to kickstart a high-performance career in property? We’re on the lookout for ambitious Trainee Lettings Negotiators ready to take on London with energy, drive, and a hunger to succeed. At City Rooms, we’ll arm you with the tools, training, and support to thrive in one of the most exciting industries out there. From conducting property viewings and negotiating deals to building lasting relationships with clients, this role puts you at the heart of London living. What’s in it for you? Uncapped earning potential – Base salary plus uncapped commission. Top performers regularly take home £60,000+. Tailored development – Our Development Programme provides structured training and hands-on mentoring from day 1. A vibrant, high-performance culture – Work alongside driven individuals in a fast-paced, supportive environment. Recognition and rewards – Team socials, weekly incentives, and annual events to celebrate your wins. Time off that matters – Paid holiday, your birthday off, and a company pension plan. Who you are: Charismatic communicator with natural people skills Hungry to learn, earn, and rise through the ranks Smart, professional, and always presentable Fluent in English (additional languages are a big plus) What you’ll be doing: Showing clients around some of London’s most sought-after neighbourhoods, and selling the dream! Turning viewings into offers, and offers into move-ins Supporting clients through the referencing and contracting process Collaborating with the team to smash performance targets Staying on top of listings, leads, and market trends About Us We’re London’s leading shared accommodation provider, managing thousands of tenancies across the capital. With over 15 years in business, we’re still growing fast – and just as ambitious as ever. Our mission is simple: to provide quality rooms and exceptional service for London renters, and to create big opportunities for the people who help make that happen. No previous experience? No problem. If you’ve got the right attitude, we’ll teach you everything you need to know. Job Type: Full-time Pay: £24,000.00-£60,000.00 per year Additional pay: Bonus scheme Commission pay Performance bonus Benefits: Company pension Employee discount Schedule: Monday to Friday Weekend availability *Fluency in an additional language such as Italian, Spanish, French, Chinese, or any other Asian language is a strong advantage and required.

    Immediate start!
    No experience
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  • Travelling Butler (UHNW family)
    Travelling Butler (UHNW family)
    1 month ago
    £60000–£65000 yearly
    Full-time
    London

    Job Title: Travelling Butler (UHNW family) only apply if you have experience with private households. Locations: Central London & Europe Hours: Rota / Full time Salary: £65,000 Start: ASAP About the Role An exceptional opportunity has arisen for a polished, experienced, and highly professional Travelling Rota Butler to support a UHNW family across their fully staffed residences in Central London and Europe. This is a fast paced, hands on role requiring a proactive, detail-oriented individual who can deliver consistently high standards. The successful candidate will be discreet, flexible, and confident overseeing multiple properties and managing household teams. It will be a full time rota role with 2 weeks on and 2 weeks off. Potential for live in (London) and accommodation provided in Europe. Key Responsibilities Household & Property Management: • Oversee the smooth day-to-day running of multiple residences., • Maintain and update household manuals, including care of fine art and furniture., • Ensure properties are maintained to impeccable standards at all times. Staff Management: • Manage household staff (train, supervise, mentor and motivate)., • Coordinate housekeeping teams to ensure seamless operations., • Implement structured cleaning schedules, including seasonal deep cleans. Operations & Logistics: • Manage household inventories and ordering of supplies., • Liaise with suppliers, contractors, and service providers., • Prepare residences ahead of the principals arrival, including meticulous packing and unpacking. Personal & Lifestyle Support: • Wardrobe management, including garment care and travel packing., • Manage events, dinners, and guest stays., • Deliver high level food and beverage service, including table setting and service etiquette. Driving: • Drive principals, family members and guests as required. Candidate Requirements • Proven experience as a Butler within UHNW households., • Experience managing multiple residences preferred., • Exceptional attention to detail, organisational, and leadership skills., • Flexible and able to travel extensively (up to 3 months at a time in Europe)., • Willingness to on holidays (time off in lieu provided)., • Right to work in the UK and ability to travel internationally., • Full, clean driving license., • Fluent in English. Additional languages (German, French or Italian) are highly desirable., • Able to pass background checks and provide strong references

    No experience
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