Concierge, The Savoy Hotel
hace 16 días
London
Job Title: Concierge Department: Concierge Front of House Inspired & supported by: Head Concierge Salary: 35434 (including service charge) Your purpose will be: To deliver an exceptional seamless guest service experience creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team. You will be accountable for: • Passionately and expertly creating a 5 star luxury guest experience characterised by flawless efficiency and authentic emotional connection, • Taking ownership of any guest request which comes your way seeing it through until completion, • Devising guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings., • Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace, • Having a thorough knowledge of the local area, • Confidently assisting with elements of the front desk operation including arrivals check out and billing, • Assisting in providing in room/suite services butler services special/VIP room set ups amenities deliveries to rooms, • Driving revenue through upselling and cross selling., • Communicating clearly with other teams and through RSM to ensure efficient service for our guests, • Seeking opportunities to surprise and delight our guests, • Meeting all service standards in every guest interaction, • Ensuring that deliveries for guests and colleagues are correctly recorded and delivered, • Ensuring the front hall is covered at all times and providing a warm welcome for all guests, • Paying keen attention to guest preferences and update profiles accordingly, • Flexibility to work different shifts including night shifts Qualifications : What you will need to do this role: Essential: • Minimum 3 years experience in a Concierge related role in a luxury hospitality environment, • Excellent communication skills both spoken and written with the ability to build rapport quickly and communicate well with people of all levels, • Enthusiastic and positive personality with the ability to build trusting relationships, • Ability to multi task and problem solve in a fast paced environment, • Keen eye for detail, • Previous experience of guest complaint handling and going the extra mile to meet guest needs, • Flexibility to work different shifts including night shifts, • Knowledge of ALICE concierge system Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues Additional Information : * Whats in it for you • Competitive salary pension and life assurance, • 3133 days of holiday (including public holidays), • Cashback for wellbeing/healthcare expenses & Perkbox, • Exclusive discounts:, • Savoy Fairmont Raffles and Accor hotels (friends & family rates included), • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants, • 20% off at other Gordon Ramsay restaurants and Restaurant 1890, • Free stay at The Savoy after probation, • Colleague restaurant interfaith prayer room and wellness room, • Laundry services for all colleagues, • Gym access cycle-to-work scheme and Virgin Active membership discount, • Season ticket loan for commuting, • Employee assistance program, • English classes optician reimbursements and local discounts for F&B and retail Remote Work : No Employment Type : Full-time Key Skills Accounts Receivable,Customer Service,Accounting & Finance,Financial Situation,Custtomer Relationship,Product Knowledge,Communication,Customer Accounts,Financial Risk Assessment,Financial Risk Analysis,Risk Control,Payment Method,Financial statement,Business Relationships,Accounts Payable Experience: years Vacancy: 1