Export Team Leader
hace 13 días
Mansfield
Inspire resourcing is recruiting an Export Team Leader for our client, a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team. As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order. This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot. Duties include: • Lead, motivate and support a team of 3 Export Account Coordinators., • Manage and develop relationships with over 900 active customer accounts worldwide., • Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities., • Coordinate the dispatch of product samples to prospective and existing customers., • Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback., • Liaise with international customers regarding quotations, orders, product availability, and delivery schedules., • Manage export documentation and ensure compliance with international shipping requirements., • Coordinate shipments through courier partners, • Resolve customer queries and delivery issues efficiently and professionally., • Monitor team performance and implement improvements to customer service and account management processes., • Produce reports on customer activity, sales opportunities, and export performance., • Work closely with internal departments including Sales, Operations, Logistics and Customer Service. Skills Required: • Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role., • Proven experience managing or supervising a small team., • Strong working knowledge of HubSpot CRM., • Experience handling a large volume of customer accounts., • Knowledge of export documentation and international shipping processes., • Experience working with couriers such as DHL, UPS and TNT., • Excellent communication and relationship-building skills., • Highly organised with strong attention to detail., • Ability to prioritise workload and manage multiple tasks simultaneously., • Proficient in Microsoft Office applications Desirable • Experience within a manufacturing, consumables or product-based business., • Understanding of global distribution networks and export compliance requirements., • Additional language skills would be advantageous., • Languages such as Russian, Spanish, French Personal Attributes: Proactive and results-driven approach. Strong leadership and coaching skills. Excellent problem-solving ability. Customer-focused mindset. Commercial awareness and ability to identify growth opportunities. Positive, professional, and adaptable attitude. The Package: Competitive salary. Company pension scheme. Career progression opportunities. Supportive and collaborative working environment. Exposure to a global customer base and international markets. Key Responsibilities Hubspot knowledge Requirements Hubspot Team Leader skills Export Job Title: Export Team Leader Location: Mansfield Salary: Competitive DOE Hours: Full Time, Monday to Friday We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff