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Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. You will be expected to lead content projects, mentor and line manage junior designers, and ensure that content aligns with both client objectives and user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy • Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible., • Work closely with service designers, user researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals., • Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable., • Identify content gaps and opportunities within projects and provide recommendations for improvements., • Shape and maintain content models, ensuring consistency and scalability across large services or product ecosystems., • Oversee the content design process, [KE1] ensuring delivery is on time, within scope, and meets quality standards., • Collaborate with delivery teams and stakeholders to ensure content is embedded in all phases of the project lifecycle, from discovery to implementation., • Act as a subject matter expert on content design for clients and internal teams, advising on best practices, trends, and innovations in content., • Mentor and support junior content designers, fostering their development and growth within the team., • Share knowledge, best practices, and insights with the wider UCD team through workshops, presentations, and community of practice sessions., • Work closely with clients to understand their objectives, ensuring content solutions meet both business and user needs., • Manage stakeholder relationships at all levels, ensuring alignment and buy-in for content strategies and deliverables. Experience: • Demonstratable experience in content design or a related discipline such as UX writing, editorial, or content strategy., • Proven experience working in agile environments, with a strong understanding of user-centred design principles and practices., • Demonstrated application of content design tools and methods, including user research, content audits, and information architecture., • Experience working with GDS/NHS service standards and delivering content for public sector services is preferred., • Experience leading content projects and managing stakeholder relationships is essential., • Strong writing and editorial skills, with the ability to create clear, concise, and compelling content for diverse audiences., • Excellent understanding of content design principles, including accessibility, SEO, and user experience., • Ability to manage complex projects, balancing multiple priorities and delivering high-quality content under pressure., • Strong collaboration skills, with the ability to work effectively in multidisciplinary teams., • Proficient in content design tools such as Figma, Sketch, or similar, and experience with content management systems (CMS)., • Competitive salary with an annual performance-related bonus., • Training budget for professional development and growth., • Choice of MacBook or Windows laptop with necessary software., • Cycle to Work scheme., • Flexible working structure (remote or hybrid options)., • Pension contributions and life insurance., • Private healthcare., • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives. We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale. Background to the Role We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas. You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences. Key Programmes You May Support * Report a Change Once (RACO): A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release. * Customer Account: A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience. * Government App & Wallet: Supporting the integration of services into the government app and wallet, including delivery of secure digital credentials such as proof of benefit. About the Role We are looking for a skilled Interaction Designer/Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services. You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards. Key Responsibilities * Design intuitive interaction flows, interfaces, and layouts for digital services * Produce high-quality visual and graphic design assets aligned with service standards * Translate user needs and research insights into effective design solutions * Create wireframes, prototypes, and high-fidelity designs * Ensure designs meet accessibility and usability standards * Collaborate within multidisciplinary Agile teams * Support iteration and continuous improvement based on user feedback * Contribute to design systems and maintain visual consistency across services Skills & ExperienceEssential * Proven experience as an Interaction Designer and/or Graphic Designer on digital products * Strong understanding of user-centred design principles * Experience designing accessible interfaces (WCAG standards) * Ability to communicate and justify design decisions clearly * Experience working in Agile, multidisciplinary teams * Strong skills using design and prototyping tools (eg Figma or similar) Desirable * Experience working on public sector or GDS-aligned services * Familiarity with design systems and service patterns * Experience contributing to live or large-scale digital services What We Value At Scrumconnect, diversity, inclusion, and accessibility are central to our values. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer. Reasonable adjustments are available throughout the recruitment process.

About Scrumconnect Consulting Scrumconnect Consulting is a UK award-winning digital consultancy with over 300 consultants nationwide. We partner with public sector organisations to deliver user-centred digital services that make public services simpler, faster, and more accessible. The Role We are looking for an experienced Content Designer to support Digital Channels programmes within the public sector. You will work across services including Report a Change Once (RACO), Customer Account, and the Government App & Wallet, helping design and improve content for citizens, applicants, and developers. You will collaborate with multidisciplinary Agile teams to understand user needs, redesign content structures, and deliver accessible, high-quality content aligned to GDS standards. Key Responsibilities * Review and benchmark existing content against GDS and accessibility standards * Map user journeys and validate them with stakeholders * Design clear, concise, and user-centred content * Test and iterate content using user research and feedback * Work closely with product, design, and development teams * Support the development of content strategy, standards, and governance * Deliver a structured handover to internal teams Skills & Experience Essential * Proven experience as a Content Designer in digital, multidisciplinary teams * Strong knowledge of GDS and GOV.UK content standards * Experience using user research to inform content decisions * Excellent stakeholder engagement and communication skills * Experience working in Agile environments Desirable * Experience with CMS and version control tools * Public sector or regulated environment experience Diversity & InclusionScrumconnect is proud to be a Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to creating an inclusive and accessible workplace.

About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives. We place equal importance on our people, culture, and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation. Why Work With Us - 3 Ways We're Different * We're not just a consultancy - we're a community, with a strong culture of learning, knowledge-sharing, and continuous improvement * Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems * We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset The Role We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services. You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality. Key Responsibilities * Plan and lead user research activities on complex digital services * Embed user-centred and inclusive research practices within teams * Align research activity with service strategy and delivery plans * Analyse and synthesise research findings, translating insight into clear recommendations * Supervise, mentor, and support other user researchers * Advocate for user research with stakeholders and delivery teams * Support Agile teams to adopt and mature user-centred practices Skills & Experience Essential * Strong experience working as a Senior User Researcher on GDS-aligned digital services * Proven experience planning and delivering a wide range of user research methods * Strong analysis and synthesis skills, with the ability to engage and influence stakeholders * Experience designing and delivering inclusive and accessible research * Ability to work closely with designers, developers, and product managers * Experience embedding user-centred design in Agile environments Knowledge & Capability * Understanding of the social and technological context of government services * Ability to align research to strategic decision-making * Good technical awareness of how digital services are built and operated What We Value At Scrumconnect, diversity, inclusion, and accessibility are fundamental to how we work. We welcome applications from people of all backgrounds and are proud to be a Disability and Inclusion Partner.

A leading digital consultancy in the UK is seeking a User Researcher to champion user-centered design in public sector projects.

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.A career in IBM CIC means you’ll have the opportunity to wor

Familiarity with Government Digital Service (GDS) standards. Strong communication and analytical skills with the ability to bridge business and technical teams. Digital Factory community - a collaborative team focused on user‑centred design, problem‑solving, and the delivery of modern digital se

A leading global IT transformation business is seeking an Interaction Designer for a permanent role based in Manchester.The position offers a salary of up to £70,000 and a hybrid working model with flexibility for remote work.The ideal candidate will possess strong Government Digital Services exper

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovat

Methods are looking for a team of User Researcher with experience working on public sector/GDS work.

You will collaborate with Agile teams to ensure user-focused content that meets GDS standards.

The Government Digital Service (GDS) is the digital centre of government.

This role involves designing and improving content for various platforms, ensuring user-centred approaches and GDS compliance. Candidates should have proven experience in content design and strong knowledge of GDS standards.

A software consultancy based in Manchester is seeking a Software Developer to drive quality product development, mentor team members, and engage with clients.The role requires expertise in Java or Scala, with an emphasis on clean design and collaborative methodologies.Security Clearance is essential

We're ready to welcome you onboard this Luxury Travel Team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working remotely, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic, great sociable hours and uncapped earnings potential. What you will be doing: * Acting as the first point of contact for guests and travel agents, by phone and email * Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades * Answering questions and queries from guests and travel agents, giving advice tailored to guest needs * Dealing with guest complaints by phone and email, resolving as quickly as possible * Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation * Dealing with on tour emergencies * Liaising with guests/agents advising of any changes to existing bookings. * Achieving set objectives and targets for both brands * Attending regular in-house and external product training events to ensure excellent product knowledge EXPERIENCE REQUIRED: As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made. • Good working knowledge of Sabre or a GDS system (Preferred) * Previous travel sales experience required * Previous experience using a reservations/administration system * Working knowledge of Microsoft applications THE PACKAGE: Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working! Interested? Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

We are collaborating with a highly successful and growing Travel Management Company known for delivering exceptional service to clients with a great reputation in the industry. As our clients global client base continues to expand, we are now looking for an experienced Out-of-Hours Ticketing Executive to join our clients supportive team and ensure seamless support during overnight operations. This is a fantastic opportunity for a skilled and reliable ticketing expert who thrives in a fast-paced environment and enjoys working independently during overnight hours. Out-of-Hours Ticketing Executive – Duties: • Handle out-of-hours ticketing, reissues, refunds, and schedule changes, • Manage urgent travel requests and provide efficient problem resolution, • Ensure all bookings are processed accurately and in line with airline rules, • Provide a high level of service to clients requiring overnight support, • Maintain clear and detailed booking documentation Out-of-Hours Ticketing Executive – Essential Requirements: • Significant experience in airline ticketing within a Travel Management Company or tour operator., • Proficiency in at least two GDS systems (e.g. Amadeus, Galileo, Sabre,), • Strong knowledge of fares, ticketing rules, exchanges, and refunds, • Excellent understanding of fares and rules, • Ability to work overnight / out-of-hours shifts reliably, • Excellent problem-solving skills and attention to detail, • Must be based in the UK and eligible to work in the UK with UK based ticketing experience. Out-of-Hours Ticketing Executive – Benefits: • Dental & Health Insurance, • Life Insurance, • Career development, • Supportive team, • Travel perks, • Fully remote working within the UK, • Competitive pay negotiable depending on experience, • A supportive and professional team environment, • Opportunity to work with a highly respected travel management company, • Plus many more perks If you are an experienced ticketing professional who enjoys the autonomy of out-of-hours work and takes pride in delivering exceptional service, we would love to hear from you

We are seeking an experienced Spa, Fitness & Wellness Luxury Travel Consultant to join a highly successful travel company based in London, hybrid working model or fully remote if based outside of the capital. This exciting role is ideal for a driven sales professional from a luxury travel agent or bespoke tour operator with a passion for spa, fitness and wellness travel, looking for career progression with the opportunity to earn lucrative commission. Monday to Friday role, office hours. Spa, Fitness & Wellness Luxury Travel Consultant Duties: * Tailor making a wide range of bespoke itineraries across the globe to travellers. Destinations include Europe, Middle East, Indian Ocean, Africa, Indian Sub-Continent and Asia. * Handling all aspects of client service as well as liaising with partner spas and suppliers. * Making suitable recommendations following on from discussions. * Take the initiative to develop your own product knowledge. * Handling the booking from enquiry through to final documentation. Essential Requirements: * Bespoke tailormade travel experience from a tour operator or independent travel agency is essential * Have high-end travel sales skills and product knowledge * Strong passion for wellness and wellbeing * CRS / GDS experience such as Galileo or Amadeus * Meticulous attention to detail * Excellent telephone manner and will contribute to building strong client loyalty Generous commission, supportive team, Monday to Friday office hours, great working environment, travel perks and many other benefits are on offer

Interaction Designer Manchester (Hybrid) Permanent £70,000 + Benefits Interaction Designer needed with strong Government Digital Services (GDS) experience for a permanent position in Manchester (Hybrid). Start ideally in Feb/March 2026. A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Hybrid Working - 3-4 days/week remote (WFH), and 1-2 days/week working on-site from the Manchester office. Benefits include: Salary to £70,000 (DOE) + Hybrid + Bonus + Pension + 22 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More. Key skills, experience + duties to include: As Interaction Designer you will be a key member of the User Centred Design (UCD) practice, applying user-centred design principles to deliver impactful solutions. Strong Interaction Design, UCD and UX/UI design experience, including tools like: Heroku, Figma + Sketch. Leading the design of intuitive, effective, and engaging interactions for digital products and services. Shaping strategies, mentoring junior team members + ensuring work meets user needs and business goals. Translating user research findings into actionable interaction designs. Creating high-quality wireframes, prototypes + user flows to communicate design concepts clearly. Ensuring designs align with accessibility standards including: GDS, NHS service principles, WCAG. Building strong working relationships with key stakeholders, collaborating with multi-disciplinary teams + acting as a trusted advisor to clients. Government / GDS / (url removed) domain experience is strongly preferred

Interaction Designer Manchester (Hybrid) Permanent £70,000 + Benefits Interaction Designer needed with strong Government Digital Services (GDS) experience for a permanent position in Manchester (Hybrid). Start ideally in Feb/March 2026. A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Hybrid Working - 3-4 days/week remote (WFH), and 1-2 days/week working on-site from the Manchester office. Benefits include: Salary to £70,000 (DOE) + Hybrid + Bonus + Pension + 22 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More. Key skills, experience + duties to include: As Interaction Designer you will be a key member of the User Centred Design (UCD) practice, applying user-centred design principles to deliver impactful solutions. Strong Interaction Design, UCD and UX/UI design experience, including tools like: Heroku, Figma + Sketch. Leading the design of intuitive, effective, and engaging interactions for digital products and services. Shaping strategies, mentoring junior team members + ensuring work meets user needs and business goals. Translating user research findings into actionable interaction designs. Creating high-quality wireframes, prototypes + user flows to communicate design concepts clearly. Ensuring designs align with accessibility standards including: GDS, NHS service principles, WCAG. Building strong working relationships with key stakeholders, collaborating with multi-disciplinary teams + acting as a trusted advisor to clients. Government / GDS / (url removed) domain experience is strongly preferred