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Creating service maps, blueprints, and other concepts. Experience with the GDS / style guide and service design standard. Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions.

Helping other teams understand what content design is, why it’s important, and how to work with content designers. Scoping, writing and editing content for content internal digital products and services. Ensuring all content meets Government Digital Service (GDS) standards.