General manager jobs in London, East Acton - Page 2Create job alerts

-EXPERIENCED - General Manager – Italian Restaurant (Fresh Pasta Concept) 🇮🇹🍝 We are a young and ambitious Italian restaurant group, specialised in fresh pasta fatta in casa. We launched our first restaurant two and a half years ago, and after building strong foundations, we are now looking for an experienced General Manager to help us grow the business and expand the concept. This role is for someone who truly understands Italian cuisine, culture, and hospitality — not just the food, but la mentalità. The Role As General Manager, you will be responsabile dell’intera attività — front of house, kitchen, people, standards, and financial performance. You will: • Lead the whole house (FOH & BOH), • Maintain and develop exceptional service standards, • Train, mentor, and inspire the team, • Oversee hygiene, cleaning & compliance, • Work closely with ownership on growth and expansion strategy This is a hands-on leadership role, not a desk-based position. Key Requirements We are looking for a candidate with strong senior-level experience and deep operational knowledge: • ✅ Minimum 5 years in senior management, • ✅ At least 3 years in a similar Italian restaurant environment, • ✅ Extensive knowledge of Italian cuisine & cultura italiana, • ✅ Excellent command of English (Italian strongly preferred), • ✅ Strong knowledge of Word, Excel, EPOS systems, • ✅ Confident with reservation platforms, • ✅ Very strong financial acumen, • Budgeting, • Forecasting, • P&L management, • ✅ Qualified in HACCP & Health & Safety, • ✅ Personal Liquor Licence, • ✅ Proven ability to train staff to a very high standard of service, • Who You Are, • A leader, not just a manager, • Hands-on, visible on the floor and engaged with the kitchen, • Entrepreneurial, with a growth mindset, • Passionate about autentica ospitalità italiana, • Excited by the idea of helping scale a successful concept, • What We Offer, • 🔹 Ad hoc contract package for the right candidate, • 🔹 A key role in shaping the future of the company, • 🔹 Opportunity to grow with a business aiming to expand the concept, • If you feel questa posizione è fatta per te, and you want to be part of a company moving from one strong restaurant to the next stage of growth, we’d love to hear from you.

DI LORO, a family-run Italian Ristorante, is seeking a highly motivated and experienced Assistant Manager to join our dedicated team. This role is crucial in supporting the General Manager with the daily operations of our restaurant, ensuring exceptional service and an outstanding dining experience for our guests. Key Responsibilities: • Assist in the overall management of daily restaurant operations, including front-of-house and back-of-house functions., • Supervise, train, and motivate staff, ensuring high standards of service and productivity., • Monitor and maintain restaurant cleanliness, hygiene, and health and safety standards., • Oversee customer satisfaction, handling inquiries and resolving issues promptly and professionally., • Support with inventory management, stock control, and ordering., • Assist in scheduling staff shifts and managing labor costs effectively., • Ensure compliance with all company policies and procedures., • Contribute to a positive and efficient working environment. Qualifications and Experience: • Proven experience in a supervisory or assistant management role within a restaurant or hospitality setting., • Strong leadership and team management skills., • Excellent communication and interpersonal abilities., • Ability to work effectively in a fast-paced environment., • A passion for high-quality food and service., • Flexibility to work evenings, weekends, and holidays as required.

Join Our Team at the London Steakhouse Company! We are seeking a dedicated and professional individual to become part of our dynamic team at the London Steakhouse Company, located on Middlesex Street in the heart of the City (E1 7JF), just a 5-minute walk from Liverpool Street Station. Our team is known for being friendly, enthusiastic, and committed to delivering knowledgeable service combined with warm, personable hospitality. If you are passionate about providing exceptional customer experiences and thrive in a fast-paced environment, we’d love to hear from you! As a key member of our team, you will: Supervise and support the team, deputising for the General Manager. Ensure smooth restaurant operations, delivering high-quality service. Work on a shift basis, including evenings and weekends. A strong leader with excellent communication skills and a command of the English language. Passion for food, wine, and creating memorable dining experiences. Enthusiasm for working in a busy, high-energy restaurant environment. A team player who thrives under pressure. Staff meals on duty and a 50% discount when dining as a guest. 3% company pension contributions. A break to enjoy the holidays—we’re closed on Christmas Day, Boxing Day, and New Year’s Day! Work Location: In-person at our Middlesex Street venue. If you’re passionate, ambitious, and ready to lead a team to success, we’d love to hear from you. Apply now and become part of the London Steakhouse Company team!

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Right on the edge of the City, minutes from St Paul’s Cathedral, and just across the Millennium Bridge from Tate Modern, London hotel locations don’t get much better than this. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit

Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

Yard Sale Pizza are on the search for an experienced Head Pizza Chef who is a collaborative team leader with excellent pizza making skills to join our amazing team! Offering new loyalty incentive - extra 50p per hour paid after 1 years continuous service Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We welcomed our sixth shop and FIRST south of the river in October 2020, during a difficult time where many other hospitality businesses sadly had to close their doors...a huge hats off to our brilliant delivery business model that facilitated us to open this beauty! Our full team of in-house drivers worked like mad delivering our handmade pizzas to the lovely folk of Dulwich and surrounding areas, a brilliant start! What will I be doing? • Leading and mentoring a hard working team of chefs in a busy environment., • You'll report to our Kitchen Operations Manager and General Manager and you will be responsible to run all areas of the kitchen on site., • Ensuring the smooth running of the kitchen whilst keeping a positive working environment for the team!, • You'll be responsible for overseeing and providing excellent pizza quality, kitchen speed and service., • Training and maintaining a competent chef team - providing regular appraisals and keeping the team engaged., • Ensuring that you hit successful GP and portioning figures., • Maintaining 5* Food Hygiene standards., • You'll be responsible for your team's rota in alignment with budgeted staff costs., • Stock ordering and rotation. What are we looking for? • Someone with masterclass Pizza-making skills with a real passion for pizza!, • Someone who is highly skilled in making Neapolitan-style pizza, making and stretching dough and baking in a stone-based marana oven., • A Head Chef who has previous experience leading and developing a team who enjoys collaboration and has excellent communication skills., • Someone who has first-class organisation skills and attention to detail., • Someone with good knowledge of risk assessments, food safety and hygiene within a commercial kitchen. What's on offer: • Competitive Hourly Rates., • Full time hours - around 40 per week. Loyalty incentive - extra 50p per hour paid after 1 years continuous service Paid overtime., • Holiday paid in days off or in cash., • Career progression with Yard Sale Pizza - our Shop Head Chefs earn a monthly bonuses based on KPI's., • Working with a brilliant team in a fast-growing company., • Free pizza on shift and brilliant discounts to enjoy with family and friends., • Staff parties throughout the year., • Uniform and other merchandise to celebrate your milestones working with us. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP

🎹 GENERAL MANAGER - BERINGERS All-day brasserie and piano bar | London City Island, E14 Full-time | Salary plus tips and service charge | [Bonus Scheme | Immediate start In 1895, a man called Guy Beringer wrote a letter to the press complaining about Sunday lunch. He had a point. Victorian Sundays meant getting up early for a heavy, joyless meal, usually while regretting the night before. Beringer proposed something better: push the whole thing back to midday, combine breakfast and lunch, and let people linger. He called it brunch. His argument was never really about food. Breakfast, he wrote, suits solitude. Brunch is cheerful, sociable, talk-compelling. It sweeps away the worries and cobwebs of the week. He finished with a postscript that we've taken rather seriously: beer and whiskey are admitted as substitutes for tea and coffee. We named the place after him. Beringers is our attempt to build brunch the way he actually meant it - not a queue and a 90-minute table turn, but a long, unhurried, sociable affair that starts with coffee and has no particular obligation to end. ☕ FOUR MONTHS IN We opened on London City Island at the start of this year, and it has gone better than we hoped. The room has found its people. Residents who come in every week. Tables that book at midday and are still there at six, having moved from brunch to a bottle of wine to the terrace for a spritz. Late nights at the bar where nobody's watching the clock. The regulars know our team by name and, increasingly, know each other. Our opening team has built something genuinely special from a standing start, and we're proud of them. Now we want to take it to the next level - and for that we need a General Manager. 🍸 THE VENUE All-day brasserie. Doors at 7am for coffee and the Pantry, through brunch and lunch, into a full evening menu. Signature dishes people come back for: Duck and Egg Waffles, the wild mushroom omelette, Nduja Toast. Piano bar. A baby grand at the heart of the room, live performances several times a week, and a proper cocktail list. Our Piano Plates are the signature - tapas-style sharing dishes built to be picked at slowly with a drink in the other hand. Terrace. Where a long lunch quietly becomes an evening. Events. Concert Nights, Uncork and Unwind wine tastings, tribute evenings, festival collaborations, private hires and the 1895 Club membership programme. There's a calendar, and it's growing. Full table service throughout. This is a restaurant, run properly. 🎶 ONE THING THAT MATTERS MORE HERE THAN MOST PLACES Music sets the room. It's the single biggest lever you have over how Beringers feels, and we take it seriously. The right playlist at 8am is not the right playlist at 8pm. Sunday afternoon is not Friday night. Knowing when to lift the room, when to let it settle, when to turn it up because the bar has found its second wind - that's a craft, and we want a GM who has it. You'll also work with our resident musicians and programme the live schedule alongside our events team. If you've ever changed a playlist mid-service because the room needed something else, you'll know exactly what we mean. 🚀 THE ROLE You'll take full ownership of Beringers City Island, reporting directly to senior management. Running the floor. Leading service from the pass to the door, at the standard we've set. Present in the room, known to the regulars, hands on when it counts. Leading the team. Recruiting, training, developing and retaining a front of house team that's already good and can be better. Rotas, structure, clear standards and a culture people want to stay in. The commercial side. Full P&L accountability: revenue, GP, labour cost, stock and controls. You'll be given real numbers, real targets and real autonomy to hit them. Growing covers. Building the reservations book, the regulars, the events diary and the 1895 Club. Making a busy Tuesday as good as a busy Saturday. Working with the kitchen. A genuine partnership on menu development, execution and consistency. The unglamorous but essential. Food safety, health and safety, licensing, compliance, reviews and everything else that keeps a venue running properly. Shaping what's next. Menus, events, ideas, the evening offer. We're four months old. There's plenty still to write, and we want a GM with opinions. 🔥 WHAT WE'RE LOOKING FOR • Proven experience as a General Manager, or a strong Assistant GM or Restaurant Manager ready to step up, • Genuine restaurant background - full table service, food-led, quality-driven, • Real commercial confidence. Comfortable with a P&L, labour percentages, GP and stock, • A leader people want to work for. We'd rather hear about a team you developed than a team you managed, • A natural host who understands that regulars are built one conversation at a time, • Instinctive about atmosphere - music, lighting, pace, energy, • Bar and cocktail knowledge, or the enthusiasm to get properly involved, • Personal Licence holder preferred, or willing to obtain one, • Someone who wants to build something rather than maintain it You do not need a piano bar on your CV. You need to care about rooms that feel good and people who come back. WHAT WE OFFER • Salary reviewed as the site grows. (Inc. performance bonus scheme), • Tips and service charge, • Real autonomy. This is your site to run, not a script to follow., • A group that's growing. Beringers Wandsworth opens this winter, and The Bull Group also runs Lockdown, Supershakes, The Observatory and The Eleventh Hour across London. We promote from within wherever we can, and there's a genuine path here for someone who wants one., • A Sunday & Monday close at 5pm, which in an all-day restaurant is rarer than it sounds, • Food and drinks on shift, plus discounts across every venue in the group, • Involvement in menu development, supplier tastings and the events programme, • Direct access to senior management. Small group, short decision chain, ideas get heard., • 28 days holiday ⚡ WHY THIS ONE Most General Manager jobs in London are about maintaining something that already exists. This one is four months old, in a growing group, with a story worth telling, a room people are already protective of, and enough left to build that your fingerprints will be all over it a year from now. If that's the job you've been waiting for, we'd like to hear from you. 👋 HOW TO APPLY Hit apply and send us a short message about why you'd be good for this GM role at Beringers. We read every application and reply to everyone. From there it's a short call, then we'd love to have you in - see the venue, meet the team, have a coffee and a proper conversation about where Beringers goes next. Beringers, 45 Hope Street, Leamouth Peninsula, London E14 0QG. Part of The Bull Group.

We are an energetic company with restaurants in USA, Netherland ,Italy and in London . We are keen on our high-quality food and great efficient and friendly service. At "Pulia" we are currently looking for an eager and skilled Waiter/Waitress, to join our passionate and friendly team on a permanent basis to start immediately. Overseen by our General Manager our ideal candidate would be to have previous experience in a busy and fast paced environment. Your experience working in a fast-paced environment will be put to the test at your trial stage. We expect for you to be flexible with availability, working any 5 days a week between Monday - Sunday. We also expect you to take full ownership in your role. We can offer a very competitive Salary and Tips as well as giving constant training and career development so apply today to hear more.

Launched in Paris in 2019, Tigermilk now proudly operates 10 locations across France (Paris x4, Lyon, Lille, Marseille, Bordeaux, Nice and Strasbourg) and 1 in Belgium (Brussels). TIGERMILK is now present in London. Our Latin American–inspired cuisine is 100% homemade, responsibly sourced, and served in vibrant, centrally located restaurants. From our very first opening in 2019 to our latest launch in Strasbourg (October 2025), our ambition has remained the same: to grow, improve, and do what we do best—delight our guests with great food and unforgettable experiences. To make this launch a success, we’re assembling a dream team to deliver an exceptional experience—from the kitchen to the dining room—and to be part of our exciting journey in the UK, with more openings on the horizon. If you'd like to be part of this adventure and explore opportunities with Tigermilk, we’re currently looking for an Assistant Manager. Key elements of your Role : • Manage a team of waiter/waitress, floor supervisor, reception manager and kitchen staff., • Make sure everyone is working as a team to provide expected level of service and efficiency, • Provide warm, attentive, and efficient service to ensure every guest has an unforgettable dining experience., • Ensure quick, friendly and professional service at all time, • Anticipate guests’ needs, • Share your knowledge of our South American inspired dishes and drinks, making thoughtful recommendations., • Work collaboratively with the kitchen and bar teams to ensure smooth service and high standards, • Maintain high presentation standards, keeping tables tidy and ensuring guests’ needs are met promptly, • Bring energy, enthusiasm, and a welcoming presence to every shift, • Support the restaurant team and be the go-to problem solver and motivator, • Participate in team’s onboarding and training, • You will be reporting to the General Manager. What we’re looking for : • Team player, • Hands-on team leader, • Positive and responsive to our guest’s need, • Work well under pressure, • Professional and respectful at all times, • At least 2 years’ experience in this role Base salary £34,000 + tronc (est. £30,000).

We are looking for an experienced and hands-on Kitchen Manager to join the team at The Pavilion, Wood Lane. This is a key role responsible for the smooth day-to-day running of the kitchen, with a strong focus on health & safety, food hygiene, quality, consistency and team management. The successful candidate will have solid professional kitchen experience, strong organisational skills and a genuine understanding of maintaining high standards in a busy kitchen environment. Key Responsibilities • Take overall responsibility for the day-to-day operation of the kitchen., • Lead, motivate and manage the kitchen team, ensuring standards are consistently maintained., • Maintain excellent food hygiene, health & safety and cleanliness standards throughout the kitchen., • Ensure all food safety procedures, HACCP processes and relevant legislation are followed., • Complete and maintain accurate food safety, temperature, cleaning and safety records., • Carry out regular checks of equipment, storage areas, fridges, freezers and food preparation areas., • Ensure correct food storage, labelling, dating and stock rotation procedures are followed., • Manage allergen controls and ensure the team understands and follows allergen procedures., • Monitor food quality, portion control and presentation., • Manage stock levels, ordering and deliveries while minimising waste., • Work closely with the General Manager to maintain kitchen budgets and control food costs., • Ensure the kitchen is appropriately staffed and organised for busy service periods., • Train and develop kitchen team members in food preparation, hygiene, safety and operational procedures., • Identify and address any health, safety or food hygiene issues promptly., • Maintain high standards of cleanliness across the kitchen and associated areas., • Support menu development and contribute ideas to improve the food offering and kitchen operation. What We’re Looking For The ideal candidate will have: • Proven experience working in a professional kitchen, ideally in a Kitchen Manager, Sous Chef or senior kitchen position., • Strong knowledge of food safety, hygiene and health & safety procedures., • A good understanding of HACCP principles and allergen management., • Experience managing and developing a kitchen team., • Excellent organisation and time-management skills., • The ability to remain calm and effective under pressure., • A hands-on approach and willingness to lead by example., • Strong communication skills and the confidence to manage a team., • Good understanding of stock control, ordering and food cost management., • A high level of attention to detail and pride in maintaining standards.

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

Hi All Applicants, We are an independent hospitality business operating hotels and gastro pubs in prime locations across London. The Knight of Notting Hill is well known for its unique and authentic world cuisine and is a popular destination for sports lovers. We regularly screen major sporting events such as T20 Finals, Asia Cup, World Cup matches, FIFA tournaments, and other popular football and rugby games. Our guests love us for our warm, friendly, and homely service. At Three Falcons, we always put our guests first and strive to impress them with exceptional hospitality and attentive service. We are currently looking for passionate candidates to join our team as Bartenders. We are seeking individuals who can become part of our existing team and consistently deliver outstanding service to our guests. Requirements: • A positive attitude and strong work ethic, • Relevant hospitality experience preferred, • Passion for providing excellent customer service Application Process: Please reply to this post and share your profile/CV with us. Suitable candidates will be contacted to arrange a trial shift. Kind regards, Chetan R General Manager

We are seeking an experienced and creative Head Chef to lead the kitchen of a modern European restaurant inspired by Spanish and Greek Mediterranean cuisine. The role combines traditional techniques with a contemporary approach and involves delivering high-quality restaurant service alongside weddings, corporate events, private dining and other large-scale catering occasions. The successful candidate will take responsibility for kitchen operations, menu development, costing, team leadership and consistent quality across à la carte dining and events. Key responsibilities • Lead the creation and execution of menus highlighting Spanish and Greek influences., • Develop seasonal menus for lunch, dinner, brunch and private events., • Design and deliver menus for weddings, canapé receptions, bowl-food service, corporate events and private dining., • Collaborate with the events team on menu planning, tastings, logistics and service flow., • Manage preparation schedules, ordering, stock control, food safety and allergen compliance., • Maintain high standards of quality, presentation, cleanliness and kitchen organisation., • Manage supplier relationships, food costs and waste to support healthy gross profit margins., • Recruit, train and develop a high-performing kitchen team., • Plan rotas, manage labour costs and support staff performance and development., • Work closely with the owner, general manager, events team and front-of-house colleagues to ensure seamless service. What we are looking for • At least five years’ experience in senior kitchen roles, including a minimum of two years as a Head Chef or above., • Strong experience with Spanish and/or Greek cuisine, Mediterranean produce, flavours and techniques., • Proven ability to deliver restaurant à la carte service and high-volume event catering simultaneously., • Experience creating menus and costing dishes to achieve healthy margins., • Strong leadership, communication and people-management skills., • Excellent organisation and the ability to perform effectively under pressure., • Up-to-date knowledge of food safety and allergen standards. This is an opportunity to shape the culinary direction of a growing independent restaurant and contribute to a varied programme of dining and events.

Hi All Applicants, We are an independent hospitality business operating hotels and gastro pubs in prime locations across London. Three Falcons is well known for its unique and authentic Indian cuisine and is a popular destination for sports lovers. We regularly screen major sporting events such as T20 Finals, Asia Cup, World Cup matches, FIFA tournaments, and other popular football and rugby games. Our guests love us for our warm, friendly, and homely service. At Three Falcons, we always put our guests first and strive to impress them with exceptional hospitality and attentive service. We are currently looking for passionate candidates to join our team as Waiters/Waitresses. We are seeking individuals who can become part of our existing team and consistently deliver outstanding service to our guests. Requirements: • A positive attitude and strong work ethic, • Relevant hospitality experience preferred, • Passion for providing excellent customer service Application Process: Please reply to this post and share your profile/CV with us. Suitable candidates will be contacted to arrange a trial shift. Kind regards, Chetan R General Manager

Head Pastry Chef - Cafe Ciel at The OWO Salary: Up to £52,000 DOE, based on experience and the value you bring Location: The OWO, Westminster, London Lead pastry at one of London's most exciting addresses. Cafe Ciel sits inside The OWO - a location most chefs would give a lot to put their name to. We're looking for an emerging talent ready to take real ownership: not just to execute a pastry programme, but to build one. The Role As Head Pastry Chef, you'll have genuine creative control over our patisserie offering, developing your own concept, evolving it with the seasons, and keeping it sharp against what's happening in the industry right now. This isn't a "follow the recipe book" role; we want someone who sees pastry as a craft worth pushing forward. Alongside this, you'll operationally lead our savoury section, supported by two Sous Chefs and the wider kitchen team, so this is a genuine leadership role across the full kitchen, not just a pastry bench. You'll be responsible for: • Developing and continually evolving our patisserie concept, with regular seasonal and trend-led updates, • Leading the savoury section operationally, with two Sous Chefs supporting you, • Setting and maintaining standards across both pastry and savoury output, • Working closely with the General Manager on menu direction, costing, and seasonal planning, • Mentoring and developing the wider kitchen team What We're Looking For • A talented, ambitious pastry chef ready to lead - someone looking for the platform to prove what they can do, • Strong all-round kitchen leadership skills, comfortable running more than just a pastry section, • A genuine creative eye, with the confidence to develop and evolve your own concept, • Solid understanding of seasonality and current food trends, • The ability to lead, train, and get the best out of a team What You'll Get • Salary of approx. £52,000, depending on experience and the value you bring to the business, • 28 days annual leave, • 3 meals a day available on site in our staff canteen, • Enrolment in our workplace pension scheme, • A rare platform - The OWO is a standout location, and this is a real opportunity to showcase your work and build something with genuine visibility, • Creative ownership over your own patisserie concept, not just execution of someone else's, • A supportive kitchen structure, with two Sous Chefs backing you operationally Ready to bring your concept to life somewhere people will actually notice it? We'd love to hear from you.

Restaurant Manager – La Rueda Italian Social House 📍 Clapham, London 💰 £35,000–£40,000 per year ⏰ Flexible hours – including late nights & weekends La Rueda is looking for an experienced, energetic and hands-on Restaurant Manager to join our team in Clapham. We are an Italian Social House combining great food, cocktails, music, events and a vibrant late-night atmosphere. We’re looking for someone who understands both restaurant operations and the social/nightlife side of hospitality. The role You will take responsibility for the smooth running of the venue, leading the team and making sure every guest receives an exceptional experience. Key responsibilities: • Lead and motivate the FOH team, • Manage daily restaurant operations and service, • Maintain high standards of service, cleanliness and presentation, • Drive sales, guest experience and repeat business, • Manage rotas, staffing and team performance, • Support events, DJs and late-night operations, • Work closely with the kitchen and management team, • Handle guest feedback and operational issues confidently, • Monitor stock, wastage, cash handling and costs, • Ensure licensing, health & safety and company procedures are followed What we're looking for • Previous experience as a Restaurant Manager / Assistant General Manager / Senior Supervisor, • Strong leadership and communication skills, • Excellent knowledge of restaurant service, • Confident managing busy services and late-night operations, • Commercially minded with a focus on sales and guest spend, • Calm under pressure and able to make decisions independently, • Flexible availability, particularly evenings, weekends and late nights, • Someone energetic, positive and genuinely passionate about hospitality What we offer 💰 £35k–£40k salary, depending on experience ⏰ Flexible working hours 🎶 A lively Italian social-house environment 🚀 Opportunity to grow with the business 🤝 A hands-on role with real responsibility 🍸 Work across restaurant, cocktails, events and late-night hospitality If you are a strong hospitality operator who loves restaurants, people, music and creating an atmosphere, we'd love to hear from you. Apply now with your CV and a short introduction about yourself.

We need an upbeat and organised supervisor for our cafe in old town. Title: Café manager or assistant manager Reports to: Manager on Duty / General Manager Job Overview: As a café/bar Supervisor, or assitant managee you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets. Key Responsibilities: Lead by example to ensure all service and hospitality standards are consistently met and exceeded. Support and motivate team members during shifts to deliver the best possible service to all guests. Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times. Address guest feedback professionally and promptly to ensure customer satisfaction. Assist in training and onboarding new team members, promoting a positive and productive work environment. Take ownership of shift leadership duties, including staff allocation and floor management when required. Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence. Ensure stock levels and product presentation meet brand standards. Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting. Promote and maintain a culture of teamwork, respect, and professional development. Skills & Experience Required: Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role. Strong customer service focus with a passion for hospitality. Ability to lead, inspire, and motivate a team in a fast-paced environment. Excellent communication and problem-solving skills. A proactive approach to maintaining cleanliness and safety standards. Basic understanding of stock management and sales techniques. Flexible approach to working hours, including evenings and weekends. What We Offer: Competitive pay and tips. Opportunities for progression and development. Ongoing training and support. A vibrant, inclusive working environment.

About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a full-time Manager to help bring this space to life day to day. This is not a traditional restaurant management role. We need someone who is equally comfortable running service, managing a bar, coordinating events, hosting guests and helping shape a fast-moving programme. The right person will love hospitality, have strong operational instincts, and be excited by the idea of working in a venue where things are always changing. This role will be central to the identity of the space. Over time, we want guests to come back not only because of the residencies and events we programme, but because of the team, the atmosphere and the experience we create every week. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Manager will play a key role in protecting that consistency while helping the programme feel fresh, exciting and well executed. What you’ll be responsible for Programming and coordination • Manage the operational logistics of each residency, event or takeover from set-up to breakdown, • Coordinate arrivals, check-ins, handovers and transitions between guest chefs or collaborators, • Support the execution of the venue calendar and ensure each event is properly prepared, • Work closely with founders and collaborators to make sure concepts are launch-ready, • Help spot operational risks early and solve problems before they affect service Venue and bar operations • Oversee the day-to-day running of the venue and ensure the space is consistently set up to a high standard, • Develop, manage and continuously improve the drinks offering of the space, • Oversee bar operations, stock ordering, supplier coordination and inventory management, • Lead service during event and residency nights, setting the tone for the floor and ensuring strong execution throughout, • Take ownership of team leadership on shift, creating clear communication, strong standards and a positive service culture, • Help build and shape a small but high-performing team around the space as it grows, • Create a strong team culture centred around hospitality, accountability and adaptability, • Maintain high standards of cleanliness, readiness and compliance across the venue Guest experience and commercial delivery • Manage reservations and set up events in booking systems, • Handle private hire enquiries and support conversion where relevant, • Act as host on the floor, helping create a warm, confident and memorable guest experience, • Ensure consistency in service and atmosphere across very different concepts and residencies, • Support post-event reviews by helping assess performance, guest feedback and operational learnings Sales and cost performance • Take ownership of the venue’s day-to-day commercial performance, • Help drive sales during events through strong floor leadership, upselling and service flow, • Manage labour deployment in line with expected demand and venue targets, • Monitor stock usage, wastage and ordering to maintain tight cost control, • Track performance across sales, labour and gross margin, and flag opportunities for improvement, • Support post-event reviews with a clear view on what performed well commercially and operationally Marketing and content coordination • Coordinate photoshoots and content capture around key events and launches, • Support social media, newsletters and website updates, either directly or in coordination with external support, • Help bring ideas for events, collaborations and guest engagement, • Contribute creatively to how the space is presented and experienced What we’re looking for We are looking for someone with a mix of bar, service and events experience, who is excited by the idea of helping build something new. You likely have: • Experience managing services in a hospitality venue, • Experience managing or running a bar, • Experience coordinating or delivering events, private hires, pop ups or activations, • Confidence leading a team and running a floor, • Strong organisational skills and attention to detail, • Good commercial instincts and an understanding of how service quality drives repeat business, • A calm, solutions-focused approach in a fast-paced environment We think you’ll thrive if you are: • Energised by a constantly evolving environment, • Comfortable switching between planning, service and admin, • A strong host who genuinely enjoys people, • Interested in food, drinks and hospitality culture, • Full of ideas and excited to contribute creatively, • Able to maintain consistency even when the concept changes week to week, • Motivated by building a venue with real personality and community around it Ideal profile This role could suit someone who has worked as: • a Bar Manager looking for broader ownership, • an Events Manager with strong hospitality operations experience, • a Venue Manager from an independent restaurant, wine bar or creative hospitality concept, • an Assistant General Manager ready to step into a more entrepreneurial and varied role Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary dependent on experience, • Opportunity to help shape a new hospitality concept from the ground up, • Target start date: April 28th About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Studio 3 is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

General Manager Job Title: General Manager Location: Battersea, London Salary: Competitive (Dependent on Experience) + Bonus & Benefits Position: Full-time About Us We are a busy, vibrant neighbourhood pub located in the heart of Battersea. Known for our warm hospitality, craft beers, and exceptional food, we are a staple of the local community. Whether it's a busy weekend, a packed match day, or a standout Sunday roast, we pride ourselves on delivering an amazing experience. We are now looking for an experienced, dynamic, and passionate General Manager to lead our front-of-house team and drive the business forward. The Role As General Manager, you will be the face of the venue, leading a motivated team, executing great events, and ensuring maximum profitability. Working closely with the Head Chef, you will maintain our high standards across both food and drink, while keeping the pub at the heart of the Battersea community. Key Responsibilities: • Oversee day-to-day operations, ensuring seamless service and an exceptional customer experience., • Take full ownership of the pub’s P&L, managing labor costs, stock control, and wet/dry GPs to hit financial targets., • Recruit, train, and inspire a high-performing front-of-house team, fostering a positive and rewarding work culture., • Drive marketing initiatives, community events, and big match-day activations to boost footfall and sales., • Maintain strict standards of health and safety, licensing laws, and compliance. What We Are Looking For: • Proven experience as a General Manager or strong Assistant General Manager ready to take the next step within a high-volume, premium pub or hospitality venue., • A naturally welcoming leader with excellent communication skills and a hands-on approach to busy services., • Strong financial acumen with a track record of driving sales and managing budgets/labor effectively., • A passion for premium food, craft beer, wine, and local hospitality trends., • Resilience, adaptability, and the ability to thrive in a fast-paced neighbourhood environment. What We Offer: • A competitive salary package plus an achievable, performance-based bonus scheme., • Full autonomy to run the pub like your own business with support from the owners., • Free meals on duty and generous discounts across the venue., • Excellent career progression opportunities within a growing independent company., • • A supportive, fun, and collaborative working environment.

Elevate your coffee expertise and step into a leadership role as a Store Manager at Half Million Café! Are you a seasoned coffee enthusiast who wants to progress your career? Half Million Café is seeking a Store Manager to oversee the UK brand and administrative functions, while working closely with our operations team to drive efficiency, growth, and exceptional customer experiences. Half Million was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international journey. As a Store Manager at Half Million Café, you'll play a pivotal role in shaping our coffee culture. Key Responsibilities • Work closely with the Operations team to implement business strategies that increase sales, profitability, and customer satisfaction., • Manage the daily running of the café, ensuring high standards across product quality, customer experience, and team performance., • Take a hands-on approach, supporting floor operations during peak times, including barista and service duties., • Hire, train, and supervise baristas, floor staff, and kitchen team members., • Ensure full compliance with health, safety, and hygiene regulations., • Monitor and maintain inventory, ensuring adequate stock levels and minimising waste., • Control labour costs, manage scheduling, and oversee rota planning while maintaining operational efficiency., • Manage financial performance including budgeting, reporting, and cost control., • Implement and enforce company policies, operational procedures, and administrative protocols., • Handle customer feedback and resolve issues efficiently and professionally., • Maintain equipment, facilities, and overall store presentation to high standards., • Build and maintain strong relationships with suppliers, vendors, and customers., • Keep up to date with market trends, customer preferences, and best practices in the café industry., • Support team development through coaching, performance reviews, and career progression planning., • Manage employee relations matters professionally, addressing queries and concerns fairly and in collaboration with HR., • Collaborate with cross-functional teams including HR, Finance, and Operations to ensure alignment and smooth running of business functions. Requirements • Minimum 2 years of experience as a Café Store Manager, General Manager, or similar leadership role., • Strong hands-on management approach, with experience actively supporting day-to-day café operations., • Experience in high-standard service environments is preferred., • Coffee industry experience is a strong advantage., • Excellent customer service and conflict resolution skills., • Proven leadership ability with experience motivating and developing teams., • Understanding of HR practices, including performance management and staff engagement., • Knowledge of KPIs, labour costs, and basic financial reporting., • Strong business and financial awareness, with the ability to support forecasting and cost control., • Experience working closely with cross-functional teams, including HR, Finance, and Operations., • Excellent communication, organisational, and time management skills. Pay: £38,000.00 - £43,000.00 per year

Working alongside the team and management, deliver a high-quality service. Being able to resolve in a prompt and timely manner customer issues and provide an adequate solution. As a key member of our management team, our Bartender must ensure the bar operates smoothly, with sufficient stock & staff at all times. The ideal candidate must thrive in a dynamic, fast- paced environment, maintaining a professional, friendly & welcoming demeanour with our guests, as well as making effective use of quiet times. Strong leadership & people management skills should be accompanied by a customer-focused commitment to the company values, image & ethos. A Bartender pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction & development of the bar team, as well as the financial success of the establishment. You’re expected to be a role model for all members of staff, to lead by example and to generate a positive and friendly working environment for all. Duties & key responsibilities Service quality and professionalismBar labour schedulingStaff trainingRisk assessment and HACCP awarenessCustomer relations attention to detailOrdering and stock take monitoring and optimisationCocktail menu creation with GP% targets metOrganisation, attention to detail About the business Berber & Q restaurant group currently includes Berber & Q Grill House (E8), Shawarma Bar (EC1), Carmel Queen's Park (NW6)Our menus take inspiration from pretty much anywhere we can find it, but with a bias towards the ingredients and flavours of the Middle East, North Africa and across the Ottoman. We favour vegetables as much as meat and fish, we like our wines natural and our cocktails with a kick.We cook over live fire because it makes food taste better. We love simple, honest cooking with loud colours and big, bold flavours.

Administrative Assistant We are looking for a highly organised, reliable and proactive Administrative Assistant to support the smooth day-to-day running of our operation. The successful candidate will work closely with management, helping to keep administration, communication and key operational tasks organised and up to date. This role would suit someone who is professional, confident, detail-focused and able to manage several priorities at once. Key responsibilities will include: • Supporting management with general administration and organisation, • Managing emails, documents, records and important deadlines, • Preparing and updating trackers, spreadsheets and reports, • Assisting with rotas, payroll information and team records where required, • Organising meetings, notes, action points and follow-ups, • Monitoring outstanding tasks and ensuring actions are completed on time, • Supporting recruitment, onboarding and employee documentation, • Maintaining accurate filing and confidential records, • Communicating professionally with team members, managers and external contacts, • Helping identify ways to improve organisation, efficiency and communication, • Providing additional administrative support where required

The Role In a bar, an enthusiastic bartender is integral to our team! If you've poured a pint, are a keen mixologist and have a passion for the creative side of hospitality then we want to hear from you! EPIC Perks • Flexible working hours available, • Share of service charge, • 50% discount for you + 5 friends at any of our venues!, • Your birthday lunch is on us, • Generous employee referral scheme - work with your friends!, • Money off your shopping at many high street stores, • Apprentice schemes to learn while you work, • Access to Wagestream for better money management, • Access to the award winning Hospitality Action service, • Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ?Looking to work as part of a team ?Looking to persue a career ? If the answer is yes, then we have the job for you! About you • Prior experience in a similar role including cocktails creation & costings is preferred, • A fantastic attitude and ability to create a great guest experience, • Good level of English and communication skills, • Attention to detail with the ability to identity and resolve issues, • Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. • We pride ourselves on the exceptional service that we provide to all of our guests, • We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life, • All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

We are looking for a reliable and organized team member to take ownership of the daily order cycle, from the moment a customer places an order to the moment it leaves the building. This is a hands-on, varied role in a fast-paced environment where no two days are exactly the same. What you’ll be doing: • Processing and printing customer orders across multiple sales channels, • Arranging shipments with carriers and ensuring every order has a tracking number, • Responding to customer messages and queries through marketplace platforms and email, • Monitoring daily tasks, dispatch targets, and delivery timescales, • Working closely with the team to keep operations running smoothly, • Helping with general office and ad hoc tasks as required What we offer: • Full training on all our systems; e-commerce experience is not required, • Consistent, guaranteed weekly hours with no zero-hours uncertainty, • The opportunity to learn about marketplace selling, inventory management, and online retail operations, • Employee discount and a casual dress code What we’re looking for: Previous experience in retail, hospitality, cleaning, warehousing, or another customer-facing role is useful, but full training will be provided. We’re looking for someone who is reliable, organised, punctual, willing to take responsibility, able to work well under pressure, and genuinely motivated to learn. You should be comfortable using a computer and communicating with customers in writing and by phone. Basic spreadsheet skills are helpful, and you should be confident handling email and learning new software. Working hours: • Sunday: 8:30am–6:00pm, • Monday: 8:30am–6:00pm, • Tuesday to Friday: 8:30am–5:30pm, • Saturday: Closed, • Overtime available We may consider applicants who may need a Visa Sponsorship

The Role We are looking for a Waiter/Waitress to join our fantastic team! If you are charismatic, love interacting with guests, and passionate about what you do, then we want to hear from you! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC Perks • Flexible working hours available, • Share of service charge, • 50% discount for you + 5 friends at any of our venues!, • Your birthday lunch is on us, • Generous employee referral scheme - work with your friends!, • Money off your shopping at many high street stores, • Apprentice schemes to learn while you work, • Access to Wagestream for better money management, • Access to the award winning Hospitality Action service, • Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you!About you • Prior experience in a similar role would be ideal, • A fantastic attitude and interest to learn, • Good level of English and communication skills, • Ability to provide exceptional experiences to our guests, • Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. • We pride ourselves on the exceptional service that we provide to all of our guests, • We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life, • All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Soraya, Persian-inspired, arrives as a continuation of 971 Hospitality's world by Pachamama Group. Opening is due mid July 2026. This is your chance to take a part in an exciting new opening. At its heart, Soraya is about sharing. It offers guests an exceptional culinary experience, celebrating the rich and vibrant flavours of Persian cuisine in an exquisite setting. Soraya's menu is a testament to meticulous craftsmanship, designed to delight and encourage communal feasting. Signature dishes such as Mast O Khair, Lamb Koobideh, Chicken Joujeh, and Ghaymeh Bedemjan highlight traditional Persian recipes, while innovative plates showcase the team's genius. Prepared with utmost precision, the succulent skewers of marinated meats and vegetables are served on meticulously chosen crockery and silverware that transport diners straight to the heart of Tehran. As our Head Pastry Chef, we except you to contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. As an experienced Head Pastry Chef, we trust in your ability to step into our vibrant restaurant environment and hit the ground running, leveraging your proven skills and management expertise. The responsibilities would be familiar to you: • Prepare and produce desserts, pastry and bakery items to company recipes and standards., • Ensure consistent taste, texture, portioning and presentation., • Complete daily mise en place and ensure sufficient preparation for service., • Maintain excellent organisation and cleanliness of the pastry section., • Follow recipes, specifications and plating guides accurately., • Check quality, freshness and storage of all pastry ingredients., • Monitor stock levels and communicate ordering requirements., • Control waste and use ingredients efficiently., • Follow FIFO, labelling, allergen and food-safety procedures., • Ensure all equipment is used correctly and maintained properly., • Support menu development, tastings and creation of new desserts., • Work closely with Head Chefs and the wider kitchen team., • Assist with training junior chefs and maintaining standards across the section., • Support other Pachamama Group restaurants when required. Requirements: • Previous experience in a pastry position within a quality restaurant or hospitality environment., • Strong pastry and dessert knowledge., • Good attention to detail and presentation., • Ability to follow recipes accurately and consistently., • Good organisation and time-management skills., • Understanding of food safety, allergens and kitchen hygiene., • Ability to work calmly during busy services., • Positive attitude and willingness to learn and develop., • Strong team player with good communication skills. For the Head Pastry Chef role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly – on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. As our Head Pastry Chef, we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best, we continuously improve and never settle. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Assistant Reception Manager to join our team at 5 Hertford Street. Why work with us as an Assistant Reception Manager? • Salary of up to £50,000 per annum, • 33 days' holiday, including bank holidays, • Private medical and dental insurance with BUPA, • Discounted gym membership and wellbeing benefits, • Employee Assistance Programme and retail discounts, • Cycle to Work scheme and eyecare vouchers, • £1,000 Recommend a Friend bonus, • Complimentary meals on duty, • And much more Working Hours: • Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday- Saturday, • The role requires flexibility to work any 9 hour shift across the operating hours of 7am-3am., • The club is closed on Sundays, Bank Holidays and throughout Christmas each year. What you will do: • Support the Reception Manager in the day-to-day operation of the reception department., • Lead, motivate, and supervise the reception team to maintain exceptional service standards, • Welcome members and their guests in a warm, friendly, and professional manner., • Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience., • Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally. What are we looking for? • Significant experience in a similar position is essential within a luxury boutique hotel, restaurant or private members club, • Strong leadership skills with the ability to motivate and support a front-of-house team, • Excellent communication and interpersonal skills with a guest-focused approach, • Ability to demonstrate and instil exceptional customer service standards If you feel that you have the experience and skills to join us as an Assistant Reception Manager at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.

KITCHEN PORTER Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be fun, pay attention to detail and solve problems with a smile! Key responsibilities:  Operating the dishwasher to ensure clean and sparkling dishes.  Collaborating with and providing support to the kitchen manager in all kitchen-related responsibilities.  Helping the kitchen staff by doing light prep.  Supporting the front of house during lunch time by maintaining the shop floor clean, empty bins and take empty food containers in the designated KP area. Your benefits: • A generous 50% discount at any Urban Greens location., • Enjoy a complimentary meal during your shift., • Uniforms will be provided., • You'll have the benefit of 28 days of annual leave., • Choose between full-time or part-time positions, all with the security of permanent contracts., • Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you.

Head Waiter/Waitress – Shanghai Me, London Shanghai Me London is looking for an experienced and passionate Head Waiter/Waitress to join our exceptional front-of-house team. As part of Fundamental Hospitality, you will work within one of London’s leading luxury Pan-Asian dining destinations, delivering outstanding guest experiences in a vibrant, high-energy environment. What We Offer • £18.45 per hour + tips, • Career progression within a globally expanding luxury hospitality group, • Training and development opportunities, • Staff meals and generous dining discounts What We’re Looking For • Previous experience in a Head Waiter/Waitress role within fine dining or luxury hospitality, • Excellent communication and guest engagement skills, • Strong understanding of service flow and table management, • Professional, organised, and calm under pressure, • Passion for delivering exceptional hospitality If you are charismatic, service-driven, and ready to take the next step in your hospitality career, we would love to hear from you. Apply now and join the team at Shanghai Me London.

Urban Greens is an innovative salad concept dedicated to redefining perceptions of salads by using only the freshest and most delectable ingredients to create the finest salads in London. We are seeking enthusiastic and positive team members who are outgoing, detail-oriented, and enjoy solving problems with a smile. Key Responsibilities: • Extend a warm welcome to guests, ensuring a positive experience., • Share your food knowledge to assist guests in making informed choices., • Efficiently handle payment transactions., • Manage stock effectively to minimize waste and report any shortages., • Maintain a high standard of cleanliness and order in your designated area, adhering to daily cleaning schedules., • Uphold professional standards in appearance, uniform, punctuality, and conduct., • Safely store and rotate deliveries using the First-In, First-Out (FIFO) method., • Prepare salads accurately and to specifications. Your Benefits Include: • A generous 50% discount at any Urban Greens location., • Enjoy a complimentary meal during your shift., • Uniforms are provided., • Benefit from 28 days of annual leave., • Choose between full-time or part-time positions, all secured with permanent contracts., • Opportunities to acquire new skills and thrive, with endless possibilities for career promotions.

Firmdale Hotels is a collection of luxury boutique hotels in London and New York, renowned for our distinctive design, vibrant ambiance, and commitment to exceptional service. At the heart of our brand is a dedication to providing guests with an unforgettable experience, whether they are staying for business or leisure. The Haymarket Hotel, located in the vibrant Theatre District of London, exemplifies our unique style and commitment to excellence. We have an exciting opportunity for a Floor Housekeeper to join our highly successful team at the Haymarket Hotel. As a Floor Housekeeper, you will play a crucial role in maintaining the impeccable standards of our beautifully styled hotel. You will work closely with the Deputy Head Housekeeper and the Head Housekeeper to manage the housekeeping team, ensuring that every corner of the hotel is pristine and inviting. Responsibilities: • Lead and supervise the housekeeping team during your shift, ensuring all tasks are completed to the highest standards., • Maintain the cleanliness and appearance of guest rooms, public areas, and back-of-house spaces., • Coordinate with other departments to meet guest needs and expectations promptly., • Conduct regular inspections to ensure the hotel's standards are consistently met., • Assist in training new team members, fostering a positive and supportive work environment. What you Need: • Ability to work efficiently under pressure while maintaining a positive attitude., • Exceptional attention to detail and a passion for maintaining high standards., • Strong organisational and communication skills., • A genuine passion for delivering excellent customer service., • Ability to work effectively within a team and lead by example. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We're looking for a Host Hostess to be remembered for creating great experiences. If you are charismatic, love interacting with guests, and passionate about what you do, then we want you to be our next Host Hostess! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC PERKS: • Flexible working hours available, • Share of service charge, • 50% discount for you + 5 friends at any of our venues!, • Your birthday lunch is on us, • Generous employee referral scheme - work with your friends!, • Money off your shopping at many high street stores, • Apprenticeship schemes to learn while you work, • Access to Wagestream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities WHAT YOU'LL NEED • 6 months+ experience in a similar high-end venue as Host Hostess or floor staff, • Spotless communication skills and natural guest interaction, • (Ideally)Knowledge of reservation platform such as Open Table and Collins, • Ability to manage seating arrangements, • Immaculate presentation WORK SOMEWHERE EPIC We are a London-based hospitality group of brave, bold and beautiful venues and sport bars. We're growing bigger, and we have lots of opportunities for you to progress with us. Join us and live by our EPIC values of Excellence, Passion, Integrity and Challenge. ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. The hourly rate shown is the addition of base rate and service charge, which is distributed to all staff through a Tronc Point system. We cannot guarantee an exact amount, but it is an historical estimate. If you are interested in being our new Host Hostess please click apply!

o you love to make every guest feel special? Looking for a career where you can work your way up? Fantastic, it looks like you are our perfect waiter / waitress. We are looking for wonderful wait staff, who can always put a smile on customers faces and wait staff who love working with fresh wholesome produce. At Granger & Co we are different here's what we give our fabulous wait staff: • Exceptional Monthly incentives, • Training with our suppliers and our fantastic Training manager – offering both support and guidance, • An extra day of holiday for every year of service after two years of working with the company, • A real work-life balance – healthy minds & healthy hearts!, • All meals are included when you are at work, which are fresh and wholesome, • 50% staff discount for you to use within all four of our excellent restaurants Experienced wait staff are what we're gunning for but we also value: • Natural talent – we want people-people, • An inspiring waiter or waitress who raises the bar in customer service, • A passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all four of our restaurants we demonstrate a family approach to nurturing our team and wanting to see them progress and succeed in our business. About Granger & Co. Since 2011, Granger & Co. has been bringing the best of Australian spirit in food and service to the London hospitality scene. Sunny, easy-going, and always generous, in terms of what we serve and how we serve it, Granger & Co. food is fresh, colourful and light, full of energy and vitality. We use seasonal ingredients infused with Australian flair, as well as European and Asian flavours, no matter the time of day. Our diversity and inclusion ethos We strive to run happy teams – working productively together, forever learning and aspiring – where everyone is given the chance to share their voice and input into what we do. We endeavour to promote a working environment that values employees as individuals, and value greatly the benefits that these principles bring to our daily practice. We hope you are as excited as we are by this opportunity and look forward to receiving your application.

FOH/BOH TEAM MEMBER Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively use the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be outgoing, pay attention to detail and solve problems with a smile! Key responsibilities:  Setting up the kitchen on a daily basis and ensuring all prep is done pre service.  Extend a warm welcome to guests.  Share your food knowledge with guests to assist in their choices.  Handle payment transactions.  Manage stock efficiently to reduce wastage and report shortages.  Maintain cleanliness and order in your area.  Adhere to daily cleaning schedules.  Uphold high standards in appearance, uniform, punctuality, and conduct.  Safely store and rotate deliveries (FIFO).  Prepare salads as required, etc. Your Benefits:  A generous 50% discount at any Urban Greens location.  Enjoy a complimentary meal during your shift.  Uniforms will be provided.  You'll have the benefit of 28 days of annual leave. Full-time position, with the security of permanent contracts.  Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you.

Imagine being at the heart of a luxury hotel, ensuring the safety and wellbeing of every guest, colleague, and asset. As Security Team Leader, you’ll take a proactive role in maintaining the highest standards of security, fire safety, and health & safety, while supporting a welcoming and safe environment for all. Each day is an opportunity to observe, respond, and lead with vigilance, while helping your team grow, follow best practices, and deliver excellence in every aspect of hotel safety. What You Will Do In This Splendid Role You’ll bring focus, vigilance, and leadership to every shift. Here’s what you’ll be up to: • Lead and supervise the security team, • Respond swiftly to incidents, alarms, and emergencies, investigating and escalating where necessary, • Monitor CCTV, alarms, and hotel security systems, maintaining accurate records and reports Support and train hotel staff on security, fire, and health & safety procedures, • Liaise with law enforcement, fire authorities, and management, ensuring compliance with all hotel policies and legal requirements What Makes You Splendid We live by our values, and we want you to bring them to life every day: • Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - We strive for brilliance in everything we do because excellence isn’t just a goal, it’s our standard., • Open - We’re looking for someone who values inclusivity, connection, and community. Bring your vigilance, leadership, and dedication to safety, and we’ll give you the platform to create a secure and welcoming environment for all. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

At ETM Group, Managers should be born leaders, inspirational and dedicated to their craft. Our people are at the forefront of our business, and we look for leaders who take our company values of Excellence, Passion, Integrity and Challenge (EPIC) as seriously as we do! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC PERKS • Generous salary package and a full time 48 hour contract, • Share of service charge is guaranteed, • 50% discount for you + 5 friends at any of our venues!, • Your birthday lunch is on us, • Generous employee referral scheme, • Money off your shopping at many high street stores, • Cycle to work scheme, • Access to Wagestream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities WHAT YOU'LL NEED • Long-term experience behind the bar (but not limited to) in a high end venue in a similar role or as head bartender in a high volume venue, • Knowledge of regulations related to alcohol service, • Passion and knowledge of non-alcoholic and alcoholic cocktails, spirits, wines and beers; of their history and twists, • Awareness of market trends, ability to contribute to new and existing drink lists alongside bar manager, • Passionate about staff training and development, eagerness to maintain the highest standards, • Experience with stock control and ordering WORK SOMEWHERE EPIC We are a London-based hospitality group of brave, bold and beautiful venues and sport bars. We're growing bigger, and we have lots of opportunities for you to progress with us. Join us and live by our EPIC values of Excellence, Passion, Integrity and Challenge. ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. If you are interested in being our new Assistant Bar Manager please click apply!

Imagine being at the heart of creating memorable events. From corporate meetings to social celebrations, you’ll be the first point of contact for enquiries, helping to turn leads into confirmed bookings and coordinating every detail for a seamless experience. Each day is a chance to connect with clients, and grow your skills in business development, client management, and event coordination. As Sales & Events Executive, you’ll play a key role in driving the hotel’s events success and ensuring every event is exceptional. What You Will Do In This Splendid Role You’ll bring energy, enthusiasm, and a client-focused mindset to every enquiry. Here’s what you’ll be up to: • Handling incoming corporate and social enquiries, convert leads into confirmed bookings, and ensure every client feels valued., • Conducting site visits, meeting with clients, and showcasing the facilities, helping them envision and plan their perfect event, • Contribute to the function’s targets, assist with promotional activity, and provide insights to maximize business opportunities, • Manage contracts, proposals, and event details What Makes you Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results., • Open - If you believe that great work starts with great relationships, you’ll feel right at home here. Bring your enthusiasm, professionalism, and flair for events, and we’ll give you the platform and support to make your mark. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

About Lowlu Lowlu is a sauna and cold plunge business. Our mission is to bring the joy of sauna and plunge to as many people as possible. We currently operate sites in Kentish Town and Wandsworth and this is our exciting 3rd site opening, based inside the state-of-the-art Rocket Padel facility in Ilford. We're a young, fast-growing startup and we plan on opening more sites very soon. For the right person, there is real opportunity to get involved in other areas of the business beyond your site and grow with us. Key responsibilities include: • Greeting and checking in guests, answering questions, and gathering feedback, • Handling any urgent site issues e.g. access problems, minor technical issues, • Monitoring the site's condition, taking pride in the appearance and functionality of the space, noticing when things need fixing or updating, • Flagging anything that requires further attention to the Lowlu team, • Suggesting ideas and improvements to help enhance the customer experience and overall site operations, • Tidying and cleaning the site between sessions\, • Flyering and promoting the site (this will be supported by our marketing team) Requirements: • You live in or close to Ilford, • Sauna and/or cold plunge fan!, • Naturally outgoing, warm and comfortable in a customer-facing role, • Self-sufficient, reliable and proactive — a genuine do-er, • Strong attention to detail and pride in your environment, • Happy to clean and maintain the space as part of your daily routine, • Calm and resourceful when faced with unexpected issues, • Clear communicator with great interpersonal skills, • Good time management, planning and task management, • If you are not local enough to walk, you will need your own transport — there is free parking on site Nice to Have: • Previous hospitality experience, especially within spa, sauna or wellness environments, • Experience with light maintenance: DIY and handiwork, • Can drive and have access to a vehicle No prior sauna or wellness experience? No problem. Full training and ongoing support will be provided. What You Get • £13/hour, paid fortnightly, • Free access to the saunas and cold plunges, • Discount at Rocket Padel, • Paid training at our Kentish Town site before you start, • First aid certification covered by us, • The chance to grow with a young, ambitious team that is expanding fast Training and Safety We take the wellbeing of our guests and our team seriously. Before you go live on site you will complete a first aid course and a series of training quizzes to make sure you feel confident, safe and fully prepared for every situation. Full ongoing support is provided throughout. Shifts Morning shift: 06:00 to 14:00 Evening shift: 14:00 to 22:00 Shifts will generally follow these morning and evening patterns but can be subject to change. Exact rota TBC as this is a brand new site and we will work with you to find a pattern that works.

Imagine being at the centre of creating seamless and memorable events. From corporate meetings to special projects, you’ll be the first point of contact on the Meetings & Events floor, ensuring every detail runs smoothly and every guest feels supported. Each day is a chance to grow your skills, collaborate across teams, and contribute to the success of the hotel’s events. As Event Coordinator, you’ll help bring every event to life. What You Will Do In This Splendid Role You’ll bring energy, organisation, and a client-focused mindset to every enquiry and event. Here’s what you’ll be up to: • Coordinate and support events, ensuring every client request is met and every detail is managed efficiently, • Prepare and maintain event documentation, systems, and schedules to support smooth operations, • Liaise with clients, colleagues, and suppliers to ensure a seamless and memorable experience., • Support the Sales & Events Executive and wider team with administrative and commercial tasks, • Help maintain resources, track inventory, and ensure all event-related processes are accurate and up to date. What Makes You Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence., • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others. Bring your organisation, energy, and enthusiasm, and we’ll give you the platform to make every event a success and help the hotel shine. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

Job description Kick-start your career with an exciting opportunity as a Business Administration Apprentice within a leading IT company based in London. This paid apprenticeship is designed for students who have recently completed their A-Levels and are looking to gain practical workplace experience while earning a salary and working towards a recognised qualification. As part of a supportive and professional team, you will develop valuable business administration skills while assisting with the day-to-day operations of a fast-paced technology business. You'll gain hands-on experience across administration, customer service, project coordination and business support, providing you with an excellent foundation for a successful career in the IT industry. This is an ideal opportunity for motivated individuals who are organised, eager to learn and ready to take the first step into a professional career. Key responsibilities • Support the day-to-day administrative functions of the business and assist various departments across the organisation., • Manage emails, calendars and meeting schedules using Microsoft Outlook., • Prepare professional documents, reports and presentations using Microsoft Word, Excel and PowerPoint., • Update and maintain customer records and company databases using internal CRM systems., • Assist with processing business documentation, purchase orders and general office administration., • Coordinate meetings, training sessions and internal communications., • Provide excellent customer service by responding to telephone and email enquiries in a professional manner., • Support project administration for the IT team by tracking tasks, documentation and deadlines., • Organise and maintain digital filing systems to ensure company records remain accurate and accessible., • Work closely with experienced colleagues to develop knowledge of business operations and the technology sector., • Maintain confidentiality and handle sensitive business information professionally., • Complete apprenticeship coursework and attend any required training sessions. What we're looking for Recently completed A-Levels (or equivalent qualifications). Applicants must include their UCAS points on their CV as part of the application process. No previous office or administration experience is required, full training will be provided. Strong computer skills with a good working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint). Excellent written and verbal communication skills. A professional, enthusiastic and positive attitude with a willingness to learn. Strong organisational skills and attention to detail. Good time management and the ability to prioritise tasks effectively. Ability to work independently as well as part of a team. An interest in business administration and the IT industry. Benefits Starting salary of £27,000 per annum. Fully funded Business Administration qualification. Ongoing mentoring and career development opportunities. Valuable hands-on experience within a growing IT organisation. Supportive, professional team environment.

Imagine being the person who ensures every event is set up for success before the first guest arrives. From conferences and banquets to weddings and special events, you'll play a vital role behind the scenes, ensuring every room is prepared, every detail is in place and every event runs smoothly. As Head Porter, you'll lead the delivery of event set-ups and room changes, support beverage and bar service preparation, and ensure all function spaces, public areas and back-of-house areas are maintained to the highest standards. No two days are the same, so you'll need a hands-on approach, strong organisational skills and the ability to adapt quickly to changing priorities. We're looking for someone who takes pride in getting the details right and enjoys working as part of a team to create exceptional guest experiences. With a keen eye for detail, a proactive mindset and a commitment to high standards, you'll help ensure every event is delivered seamlessly, leaving a lasting impression on our guests and clients. Key Responsibilities You will be part of the event operations team delivering memorable events and service across all our areas. Here’s what you will be expected to do: • Review and understand Banquet Event Orders (BEOs) to ensure accurate event preparation and execution., • Coordinate set-ups for function areas, ensuring all bar equipment, beverages, and supplies are ready for service., • Maintain cleanliness, organisation, and proper storage of inventory and equipment before and after events., • Work collaboratively with the banquet and events team to deliver smooth, efficient event operations., • Communicate effectively with Managers regarding guest requests, challenges, or service updates., • Lead by example, upholding high standards of service, safety, hygiene, and professional presentation. What makes you Splendid? We live by our values, and we’d love you to bring them to life every day: • Open - You believe that great work starts with great relationships, you’ll feel right at home here., • Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged., • Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results., • Honest - We take pride in our work and believe that enjoying the journey is just as important as the destination. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

As a Guest Relations Manager, you’ll be at the heart of creating memorable experiences for every guest who walks through our doors. From the very first interaction to the moment they leave, you’ll ensure each guest feels truly valued and cared for. Working closely with our wider team, you’ll help deliver a seamless service that feels effortless, while always looking for ways to elevate the guest experience even further. What You Will Do In This Splendid Role: Our team are the heart and soul of all we do. Here’s what you’ll be up to: • Be the primary point of contact for guest inquiries, requests, and feedback, handling each with professionalism and genuine care., • Foster guest satisfaction and loyalty by creating a warm and welcoming atmosphere where every guest feels special and well cared for., • Resolve guest concerns quickly and proactively, always aiming to exceed expectations., • Work collaboratively with all departments to ensure smooth, five-star service at every stage of the guest journey., • Continuously look for opportunities to enhance the guest experience and bring fresh ideas to improve service delivery. What Makes You Splendid? We live by our values – and we’d love you to bring them to life every day: • Open - If you believe that great work starts with great relationships, you’ll feel right at home here., • Nimble - We’re a nimble organisation our independence empowers us to make bold decisions quickly and create meaningful change., • Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve., • Honest - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve. Bring your personality, positivity and passion for people and we’ll give you the training and support to shine. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

Imagine leading a team that creates memorable dining experiences for every guest. Whether it's a busy breakfast service, a relaxed evening meal or a special event, you'll help set the tone by ensuring exceptional service, supporting your colleagues and keeping operations running smoothly. As a Food & Beverage Team Leader, you'll play a key role in the day-to-day operation of our Food & Beverage outlets, providing hands-on support and maintaining a visible presence on the floor to ensure guests receive outstanding service at all times. You'll lead by example, motivating and guiding the team while ensuring service standards, presentation and guest satisfaction remain consistently high. Working closely with the Food & Beverage Assistant Manager and Food & Beverage Manager, you'll support team training and development, help implement operational procedures and contribute to creating a positive, high-performing team culture. We're looking for someone who brings energy, leadership and a passion for hospitality, with the confidence to make decisions, solve problems and inspire others to deliver exceptional guest experiences every day. What You Will Do In This Splendid Role: When working as a Food & Beverage Team Leader you will be the person in charge for the guest journey during our guest’s time in F&B outlets. Here’s what you will be expected to do: • Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate, • To always maintain the highest standards of service and quality, leading by example., • Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables., • Encourage team commitment and spirit, motivate team members and ensure the team receive adequate briefings., • Demonstrate the highest guest focus & ensure individual guest requirements are understood & met by yourself and the team, • Contribute ideas/suggestions to improve standards & procedures to enable service excellence What Makes You Splendid: We live by our values, and we’d love you to bring them to life every day: • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others., • Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in., • Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve., • Honest - If you’re someone who leads with integrity and communicates openly, you’ll thrive here. We take pride in our work and believe that enjoying the journey is just as important as the destination. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – Peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

Location: City of London – Fenchurch Street Salary: £23,000-£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the process as straightforward as possible for our clients while building strong, long-term relationships with the repairers and service providers we work alongside. The Role We are looking for a confident, friendly and organised Sales & Relationship Administrator to join our team. The primary focus of this role is to make regular outbound calls to our network of vehicle repairers across the UK. This is not a traditional hard-sales role. Your job is to make contact, build rapport and develop relationships with our repairers, ensuring there is regular communication between them and NASL. We want someone who is comfortable picking up the phone, starting conversations and gradually building genuine professional relationships. You will become a familiar point of contact for our repairer network and help us better understand their businesses, requirements and how NASL can support them. Key Responsibilities • Making regular outbound calls to existing and prospective vehicle repairers., • Introducing yourself and NASL and establishing a positive relationship with each repairer., • Building rapport with repairer owners, managers and other key contacts., • Maintaining regular contact so NASL remains familiar and front of mind., • Learning about each repairer's business, capabilities, services and requirements., • Checking how existing repairers are getting on and identifying any issues or areas where NASL can provide support., • Identifying potential opportunities to strengthen relationships and generate additional business between NASL and repairers., • Updating our internal systems with accurate contact details, notes and outcomes following conversations., • Scheduling appropriate follow-up calls and ensuring agreed actions are completed., • Communicating relevant information or opportunities to the wider NASL team., • Supporting the Sales and Operations teams with repairer relationship management., • Using Microsoft Office, email and our internal systems to maintain accurate records. What We're Looking For An excellent candidate for this role will have: • A confident and friendly telephone manner., • Strong communication and people skills., • The ability to build rapport naturally with different personalities., • Confidence making a high volume of outbound calls., • Good organisational and time-management skills., • Good written communication and basic administrative skills., • Confidence using Microsoft Office and cloud-based systems., • The ability to listen, ask good questions and understand what matters to the person they are speaking with., • A positive, proactive attitude and the ability to work independently., • The discipline to maintain regular follow-ups and accurate notes. Previous experience in customer service, telesales, account management, business development or telephone-based roles would be beneficial, although full training will be provided. Knowledge of the motor repair, accident management or automotive industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Opportunity to develop experience in relationship management and business development., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and enjoy building positive relationships. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

Imagine being the friendly face that creates memorable first and last impressions for every guest who walks through our doors. As a Concierge – Luggage Porter, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. Working as part of our Concierge team, you'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay. You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service at every opportunity. If you enjoy meeting new people, take pride in going the extra mile and thrive in a role where no two days are the same, we'd love to welcome you to our team. What You Will Do In This Splendid Role: You will be part of the concierge team supporting the front office team memorable experience as soon as they arrive, until they depart. Here’s what you will be expected to do: • Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson., • Ensuring the cleanliness and security of the lobby area., • Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage., • Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel., • Managing the valet parking and taking care of guest’s cars when needed, • Assist with other departments where necessary. What Makes You Splendid: We live by our values, and we’d love you to bring them to life every day: • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others., • Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Brilliant - You’re someone who takes pride in your craft and thrives on making a difference., • Honest - You’ll be part of a team that believes in doing the right thing. We believe trust is earned through integrity. When we make a commitment, we stand by it because that’s how we’d expect to be treated. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – Peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Nina, nestled in Marylebone, invites sun-kissed flavours—a celebration of simplicity, elevated by Italian–inspired craftsmanship. As Bar Supervisor, you are responsible for the day-to-day operation, organisation and performance of the bar within your venue. The role focuses on leading the bar team, maintaining exceptional standards at all times, and managing all bar and wine-related operations, including ordering, stock control, stock counts and MarketMan administration. You act as the key operational link between the bar team, the Restaurant Manager and the Bars & Beverages team. This is a development-focused position, designed to support your growth as the business evolves. As our Bar Supervisor, we expect that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene. Our philosophy is to do it our way and make the impossible possible. For the Bar Supervisor role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly – on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. As our Bar Supervisor, we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best, we continuously improve and never settle. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

As Chef de Partie, you’re not just running a section you’re helping shape the soul of the kitchen. You're the steady force behind the pass, bringing calm precision, bold creativity, and relentless pride to every service. Whether you're refining classic techniques or pushing boundaries with new flavours, you bring your full self to the plate – every time. You’ll be an essential part of our passionate brigade, working in a dynamic and inspiring kitchen environment where creativity meets control, and where high standards are simply how we do things. Because this isn’t just a job – it’s a craft, and you take it seriously. Your section is your responsibility, your team is your pride, and the next plate is always your priority. What You Will Do In This Splendid Role: Our team are the heart and soul of all we do. Here’s what you’ll be up to: • Taking ownership of your section – keeping it sharp, organised, and consistently excellent., • Preparing and cooking every dish to the highest standards of taste, presentation, and timing., • Maintaining impeccable hygiene and food safety standards at all times – no compromises., • Managing mise en place with care, ensuring your section is ready before service kicks off., • Tasting, adjusting, and presenting each dish with pride and precision. What Makes You Splendid: We live by our values – and we’d love you to bring them to life every day: • Open – We’re proud to be a place where people can bring their whole selves to work., • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Brilliant – Brilliance means going above and beyond and celebrating the impact we make together., • Honest – You’ll be part of a team that believes in doing the right thing. Bring your personality, positivity and passion for people and we’ll give you the training and support to shine. Our Splendid Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer • Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme: Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again