ICT & Data Officer (Six month FTC)
6 days ago
Bridgwater
To provide dedicated ICT and data capacity to support the transition to a single operating model for the management of Somerset Council s 10,000 Social Properties, from the current two operating models in time for the agreed go-live date. The role will focus particularly on repairs system integration, housing management system configuration, data cleansing, and the development of user-focused process guidance to support staff transitioning into the new operating model. Key Responsibilities System Configuration & Integration • Support configuration and integration of the new repairs and maintenance contractor system with the housing management platform., • Assist with the design and testing of system interfaces and APIs between the contractor systems, the housing management system and the repairs portal., • Update and rebrand customer-facing communications, including letters, system templates and automated messages., • Undertake data cleansing and validation to ensure accuracy, completeness and consistency across datasets., • Assist with preparation of data migration plans and validation checks prior to go-live., • Support creation of a single reliable dataset for operational and reporting purposes., • Support configuration changes within the housing management system as operational practices are aligned between organisations., • Develop clear, user-friendly process guides and documentation for new or updated operational procedures., • Support system testing, integration testing and user acceptance testing activities., • Assist with resolving data and configuration issues during testing phases., • Work closely with HiS ICT staff, council ICT teams, operational teams and external suppliers. Essential • Demonstrable experience supporting ICT systems, data management or system integration projects, ideally within a housing, local government or public sector environment., • Experience working with housing management systems or similar enterprise operational systems., • Experience undertaking data mapping, data cleansing and data validation across multiple systems or datasets., • Experience supporting system configuration, testing or implementation, including user acceptance testing., • Good understanding of data quality principles, including identifying inconsistencies, duplicates and data integrity issues., • Experience supporting system interfaces or integrations, including working with suppliers or technical teams to test and resolve issues., • Ability to translate technical or system changes into clear operational processes and user guidance., • Experience producing clear documentation, including process guides, system instructions or operational manuals., • Strong organisational skills with the ability to manage multiple tasks and priorities within a time-bound project environment., • Experience working in housing management, repairs and maintenance systems, or related housing technology platforms., • Experience supporting system migration or organisational transition programmes., • Experience working with system APIs, integrations or middleware tools., • Knowledge of data governance, GDPR and data protection considerations when handling operational data., • Experience supporting supplier onboarding or contractor system integration., • Analytical and detail-oriented, with a strong focus on data accuracy and system reliability., • Pragmatic and solutions-focused, able to resolve issues quickly within a fast-moving transition programme., • Collaborative and approachable, able to build constructive relationships with both technical and operational colleagues., • Strong communicator, able to explain technical or system-related concepts clearly to non-technical users., • Well organised and proactive, with the ability to manage competing priorities and deadlines., • Adaptable and resilient, comfortable working in an evolving organisational environment during a major transition. We want Homes in Somerset to be a great place to work, where colleagues are proud to work for the organisation. As well as working alongside some amazing colleagues to provide great services to our customers, we offer a range of benefits. • We recognise the importance of a work life balance and our hybrid working policy allows you to adapt., • Up to date, modern equipment provided whether working at home or in the office. We also offer a contribution towards the cost of a desk., • Generous holiday allowance which rises with service., • You ll be auto enrolled into the Local Government Pension Scheme with a generous employer contribution., • We pay more than the statutory parental leave and work with you to balance work and life commitments., • We offer a 24-hour helpline and access to welfare and lifestyle advice, including counselling. We have also supported colleagues to become Mental Health First Aiders., • Great learning and development opportunities., • We celebrate success linked to our values including HiS Heroes and long service., • Access to discounts for sport, leisure, and entertainment activities via our benefits platform.