Hand model jobs in United Kingdom

Are you looking for an employer who can offer you opportunities for growth and development in your occupational therapy career- all whilst working within a friendly multidisciplinary team in a rewarding environment? Momenta Connect is an exciting and creative practice looking for an ambitious Highly Specialist Speech and Language Therapist who wants to grow their clinical skills in a strong team environment. We place a high importance on work-life balance, so we offer a Summer Contract that maximises annual leave! We’re also trialling provision for 10% rest every day! Job Title: Highly Specialist Occupational Therapist Location: Hillingdon, Uxbridge, Isleworth - London Salary: Up to £58,000 per annum (DOE) – plus a welcome bonus of £2000 (£1000 after successful completion of 3 months and £1000 after successful completion of probation) Hours: 37.5 hours per week Monday to Friday Contract: Permanent About Momenta Connect Momenta Connect is a renowned multidisciplinary hub, with a 15-year legacy of delivering exceptional care to children, young people, and families, both across the UK & internationally. Our success is built on a foundation of growth, collaboration, diversity, and care, which underpins every aspect of our therapeutic and assessment services. We work in close partnership with families, schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes. As part of the Outcomes First Group, a recognised leader in exceptional education, our partnership helps young people overcome educational barriers, engage with their learning, and embrace their unique strengths to find their path. With Momenta Connect entering a significant phase of growth, now is an exciting time for new employees to join and develop professionally. For more information about the Momenta Connect, please visit our website: _ About the role We are seeking an enthusiastic, creative, and motivated Highly Specialist Occupational Therapist to join our expanding multi-disciplinary team working primarily in mainstream school settings within the Hillingdon, Uxbridge and Isleworth area to build and deliver the Experts at Hand model of practice. This position plays a pivotal role in shaping the area’s inclusive education strategy. In this vital role, you will implement universal strategies and targeted interventions across mainstream schools. By delivering high-quality workforce development, you will empower school staff to confidently lead and support whole-school intervention planning. You will: • Deliver staff training and consultation., • Support schools with sensory and functional participation needs., • Support sensory supportive environments., • Supervise Therapists and Assistants., • Support EHCP/ISP processes and annual reviews where necessary and appropriate., • Contribute to multidisciplinary intervention planning. Working collaboratively with multidisciplinary and teaching teams across various school settings you will ensure that interventions are modelled and effectively integrated into school life. A key function is equipping key adults with the skills to confidently support pupils in achieving their therapy goals. Operating through a graduated response model aligned with the SEND Code of Practice, ensuring children and young people receive the right level of support at the right time. Successful candidates will demonstrate a proven track record in educational environments, paired with the strong communication skills necessary to influence key stakeholders. Essential Criteria: • BSc or MSc in Occupational Therapy., • HCPC registration., • Supervisory Experience., • Experience working at a specialist level with this client group in a similar setting., • Highly experienced in providing professional and clinical supervision., • Highly experienced in developing training. Desirable: • Experience of implementing universal strategies and targeted interventions., • Experience working with complex behaviours., • Experience completing assessments for Education, Health, and Care Plans., • Specialist CPD and/or training., • Trauma-Informed care experience., • Experience working with paediatric social, emotional, and mental health needs. About Momenta Connect Momenta Connect offers an end-to-end solution designed to support children facing complex educational and emotional barriers. Our services are aligned with best practices from Outcomes First Group, ensuring our interventions are expert-led and impactful. We provide a comprehensive suite of services: • Timely, expert-led diagnostics for ADHD, and Autism, • Immediate access to a multi-disciplinary team of therapists providing a full range of clinical assessments and therapies., • Inclusion Hubs which integrate specialist teaching and clinical support directly within school facilities., • Momenta 360, a unique program that works closely with families and schools through a clinically informed and online learning-enhanced model to support reintegration into education. Our team at Momenta 360, delivered by the trusted Momenta team at London Children’s Practice, provides clear outcomes and practical recommendations to ensure every child feels understood, supported, and ready to progress. For more information about Momenta Connect, please visit our website: _ Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including: • 25 days of annual leave + years of service allowance, • 1 CPD day to use towards training, • Annual CPD opportunities + Monthly internal CPD provided, • Life Assurance, • Pension scheme with options to increase your contributions, • “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks, • Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support., • A wide range of health, wellbeing, and insurance benefits, • 100s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover For more information about this role please refer to the Job Description and Job Pack. At Momenta Connect, we are committed to the safeguarding and promoting the welfare of people. All successful applicants will be subject to a fully enhanced DBS. Job ref: 312991

hackajob is collaborating with Actica Consulting to connect them with exceptional professionals for this role. \n Senior Cyber Security Consultant \n As a Senior Cyber Security Consultant at Actica, you will have the opportunity to provide support to a wide range of high-profile UK public sector, critical national infrastructure and defence organisations. Your help will enable them to protect their ICT investments, and in doing so play a key role in nationally critical projects which make a real difference to people’s everyday lives. \n \n We are a National Cyber Security Centre Assured Cyber Security Consultancy. \n Locations: London, Guildford, Bristol, M4 corridor \n Roles and Responsibilities \n Working either individually or as part of a larger Actica team, you will undertake a number of varying consultancy assignments. Due to the potential variety in assignments your responsibilities may well depend on your own breadth of experience. \n \n Other responsibilities could include: \n\n • Providing security expertise for major system procurements and Agile programmes;\n, • Identifying, analysing and evaluating information risks across a range of programmes, projects and systems;\n, • Explaining to risk owners and other stakeholders the causes, likelihood and potential business impacts of information risks throughout the information system lifecycle;\n, • Authoring and/or supporting the development of security assurance documentation in accordance with risk management frameworks;\n, • Developing or reviewing new security architectures that mitigate the risks posed by new technologies and business practices;\n, • Scoping security testing activities, and explaining the results and required remediation.\n\n Your level of experience will determine the amount or responsibility given to you, as a result you may also have the opportunity to lead assignments and be responsible for supervising direct reports whilst ensuring the overall success of the engagement. \n You will be given the opportunity to undertake a variety of roles throughout the project lifecycle, working across a wide-ranging set of clients and cutting-edge technologies. \n Skills, Knowledge and Expertise \n It is essential that you have the following experience: \n\n • Experience of complex ICT systems in a technical delivery or consulting capacity;\n, • A good understanding of enterprise information and communications technology;\n, • The ability to present and justify conclusions to project teams and business stakeholders;\n, • Proven abilities in delivering to client expectations and requirements;\n, • Strong verbal and written communications skills.\n\n Knowledge of or a desire to learn more about the following would be beneficial for the role: \n\n • Experience in the UK Defence, Critical National Infrastructure and Public Sectors, particularly in ICT and enterprise solutions, is highly desirable .\n, • Structured security frameworks, such as HMG SPF and ISO27001;\n, • Security, technical and enterprise architecture methods such as TOGAF and SABSA;\n, • Technical risk assessments;\n, • Enterprise security packages;\n, • Software development and delivery;\n, • ICT service delivery, including ITIL.\n\n The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires our consultants to be quick thinkers, proactive and self-motivated – with the ability to apply a structured approach to often unfamiliar subject matter. \n Additional Requirements: \n\n • Must be eligible and willing to obtain UK Government Security Clearance.\n\n Key Attributes for Success: \n\n • Ability to engage effectively with stakeholders, including resolving issues and identifying new opportunities.\n, • Strong interpersonal and influencing skills.\n, • Adaptability to a fast-paced, ever-changing environment.\n\n Working Arrangements: \n\n • Hybrid working model, with an office base in Guildford, Surrey and access to our other offices in London, Swindon and Cheltenham.\n, • Typical working week might involve 2-3 days working at clients’ premises or other locations and the remainder at home or at one of our offices.\n, • Some projects may require up to 5 days per week on-site with colleagues.\n, • The practicalities of some project work means that individuals may need to stay away from home during the working week\n, • Team-based project environment with opportunities to participate in internal initiatives.\n\n Career Development \n You will have the opportunity to further your career in consulting, specialising in the application of information assurance and cyber security expertise to a wide range of business problems. \n \n We provide substantial training leading to nationally recognised certifications, such as chartered or principal status with the UK Cyber Security Council, or certifications such as CompTIA, NIST, PCiIAA, CISMP, CISSP, CREST, ISO27001 Lead Implementer/Auditor, SABSA, and TOGAF. \n \n A Mentor will be on hand to provide support and guidance throughout your journey with Actica. You will also work with a Performance and Development Manager, often outside of your project line of control, who will conduct regular reviews based on project feedback to set career objectives and identify training courses which are both relevant to your current project work, and aligned with your planned career progression. \n Our Commitment to Diversity \n \n Actica aims to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. Discrimination against individuals on the grounds of protected characteristics is not permitted and we take steps to ensure that our staff are made aware of their legal responsibilities when making hiring decisions. \n We offer a competitive suite of benefits

Lüp is the data-driven event technology platform behind some of the world's most complex events — from SXSW Sydney to The Podcast Show London. We turn fragmented event data into a single source of truth that powers registration, smart lead capture and real-time analytics, all backed by full-service onsite delivery. Fifteen years in, award-winning (Winner at the 2026 Eventex Awards), and now scaling fast in the UK — which is where this role sits. \n We're not "open to AI." We're built on it. AI-assisted development is the default way we ship, not a side experiment, not a productivity hack we bolt on at the end. One of our lead engineers hasn't hand-written a line of code in over a year — and used exactly that workflow to take a brand-new product from nothing to market. We're hiring another senior engineer who already works this way, or is unmistakably on that path, and who brings the judgment to do it well. \n If you think of AI as autocomplete, this isn't the role. If you think of it as something you direct, push hard, and are ultimately accountable for — keep reading. The Role\n This is a high-autonomy, full-cycle role: you build it, you run it, you improve it, with very little hand-holding. You'll work asynchronously alongside a globally distributed team, so you need to set your own direction, unblock yourself, and ship high-quality software without waiting to be told what to do next. You're as comfortable in the weeds of the code as you are zoomed out on the architecture — and increasingly, your real value is in the second one. How We Build\n\n • AI-assisted development is the default, not a bolt-on. Most code starts with a model; your job is to direct it well, shape the architecture around it, and own the result end to end.\n, • You're the senior engineer accountable for what ships. The workflow is fast and high-autonomy, but the quality bar doesn't move — you stand behind everything that goes out.\n, • We give you the tools and get out of the way. Every engineer gets Claude and ChatGPT seats and is expected to use them hard. How you get the most out of them is up to you.\nEssential Experience & Skills\n\n, • 8–10+ years building software with .NET technologies.\n, • Strong proficiency in C#, ASP.NET and the wider Microsoft stack.\n, • Solid full-stack experience across back-end and modern JavaScript/React front-ends.\n, • Strong grasp of software architecture, design patterns and engineering best practices.\n, • Standout debugging. You diagnose and fix things others can't.\n, • A track record of delivering autonomously, with minimal oversight, in an async or distributed setup.\n, • Real, hands-on experience driving AI coding tools and agents to ship production code — and a clear, tested view on how you verify what they produce. This is not optional or "nice to have"; it's central to the job.\n, • Experience guiding delivery and mentoring engineers (formal team leadership is a plus, not a must).\n, • Strong written communication — most of our coordination is written, so clarity on the page matters.\n, • Comfortable in a fast-paced, collaborative scale-up environment.\n, • Bachelor's degree in Computer Science, Engineering or a related field — or equivalent practical experience\nTech You'll Work With\n We don't expect you to know every item on this list. Experience across most of it will set you up for success. \n\n • Back-end: C#, .NET, Node.js\n, • Front-end: JavaScript/TypeScript, React, Next.js\n, • Cloud & Architecture: AWS (provisioned with Terraform), microservices, distributed systems, scalable REST APIs. Our environment is a hybrid — the newer stack runs on AWS with Azure Service Bus for messaging, while the legacy/static side still lives on Azure, so comfort working across both clouds is a real advantage.\n, • Databases: PostgreSQL and SQL Server — schema design, performance optimisation, data-access patterns.\n, • DevOps & Automation: Infrastructure-as-code with Terraform, CI/CD pipelines, GitHub Actions, build and release automation.\n, • Containers & Runtime: Docker, EKS, container orchestration and deployment.\n, • Monitoring & Observability: Axiom, AWS CloudWatch.\n, • AI-Enhanced Engineering: Agentic and AI-assisted development as a daily practice (Claude, GitHub Copilot and similar), plus awareness of AI/ML and LLM integration. We give every engineer Claude and ChatGPT seats and expect them to be used hard and used well.\nCollaboration & Communication\n\n, • Work closely with Product Managers, Engineering Managers and cross-functional teams.\n, • Communicate clearly with both technical and non-technical stakeholders.\n, • Monitor and report on key software performance and delivery metrics.\n, • Maintain high-quality technical documentation and healthy development processes.\n, • Flag issues early when they might affect delivery timelines.\nWhy This Role Stands Out\n\n, • AI-first, and we mean it. Lüp backs AI-assisted development 100%. This is a place to push how far the workflow can go, with people who are doing the same.\n, • Real ownership. You build it, you run it, you improve it.\n, • High impact. Your work feeds directly into business outcomes.\n, • Variety & scale. A complex domain on a fast-growing platform means a constant supply of genuinely interesting problems.\n, • Established, not bureaucratic. A proven, award-winning platform building out its UK presence.\n\n

Description At Spotted Zebra, we're building something we genuinely believe in: an AI-native end-to-end hiring platform that helps the world's leading organisations find the right people, faster and fairer than ever before. In short, we're making hiring something everyone loves again - both talent teams and candidates alike. We're a multi-award-winning Series A company giving talent leaders the solution they've always needed. Skills science native. AI-amplified. Built by people who've lived and breathed TA and knew there had to be a better way. Spotted Zebra brings Interview Intelligence, Skills Assessments, and AI Interview Agent together in one powerful platform, designed for intelligence and action. One powerful agent and assistant: Spot. Working the way talent teams need it to, always with humans in control. The result is talent teams get the insight to predict who will succeed, the speed to move before competitors, the governance to defend every hiring decision, and the capacity to focus on the human moments that matter most. But our product is only part of the story. Spotted Zebra isn’t just building an AI-native product; we’re building an AI-native company. AI is changing how we build, sell, support customers and make decisions. We use it to move faster, stay closer to customers, reduce unnecessary processes, and give talented people more leverage in their roles. That means joining Spotted Zebra isn’t just a chance to work on the future of hiring. It’s a chance to help shape what the future of work looks like inside a scaling company: compact, ambitious teams using AI to collaborate better, make decisions quickly, and deliver meaningful impact at speed. The FTSE100 and Fortune500 companies trusting us include British Airways, NIQ, Domino's, Lidl, Merlin Entertainments, AWE, United Utilities, and Paramount. We've been named Personnel Today's Talent Acquisition Supplier of the Year 2025, secured gold across multiple industry awards, and were recently named on the UK Top 100 Startups List. But what we’re most proud of is the team. People join Spotted Zebra because the mission is real, the product is genuinely exciting, and the opportunity to shape the future of hiring is huge. What makes it special is the way we work: smart, committed people in compact teams where trust is high, decisions happen quickly, and everyone has the chance to make a visible impact. If that sounds like the kind of place you want to do your best work - read on. Fun fact: A group of zebras is called a dazzle – and ours truly is dazzling! We create a culture in which our team thrives and gallops ahead. As we roam free and empower our dazzle, we gallop ahead on the journey to achieving our goals. We understand this journey will pose challenges along the way, yet we brighten the trail with our positive mindset and encouragement of others. The dazzle continuously moves, gaining knowledge and skills so that we can graze new grounds. You'll be joining Crimson, one of Spotted Zebra's AI Augmented Delivery (AAD) Crews - a lean team made up of a Product Manager and two Product Engineers. This is a role for someone who genuinely lives and breathes building for end users. You'll partner directly with your PM to shape and define what gets built, bringing your own product intuition to every conversation, and then go away and execute - owning the build out largely solo, with the support of your crew and subject matter experts in Data Science and Design, and seeing it all the way through to production. No long hand-off chains, no waiting on others to unblock you. Just ownership, momentum, and shipping things that matter. Key responsibilities: • Partnering closely with your Product Manager to define, scope, and prioritise features - bringing your own product thinking to the table, not just taking a ticket and running with it, • Owning features end to end, from architecture decisions through to production, across the full stack (front end, back end, and everything in between), • Leveraging AI tooling throughout your workflow to move fast, bridge skill gaps, and operate effectively within a lean crew, • Writing and maintaining clean, well-considered TypeScript across both frontend (React) and backend (NestJS), with GraphQL APIs connecting the two, • Collaborating with subject matter experts - including a Staff Engineers, Engineering Managers, Designers, Data Science, QA, and DevOps - on an ad hoc basis as your work demands, • Contributing to a delivery culture that values speed, ownership, and continuous improvement over bureaucracy and hand-offs Requirements • Proven experience as a full stack engineer with strong proficiency in TypeScript and React, • A product-oriented mindset - you care about the why behind what you're building, not just the how, • Demonstrable experience taking features from concept to production independently, • Comfort using AI tools (e.g. Cursor, Copilot, Claude) as a genuine part of your engineering workflow - not just experimenting, but integrating them meaningfully, • Strong communication skills and the ability to self-manage within a small, high-trust team, • Experience working in a startup or early-stage environment, • Experience working in a B2B SaaS environment, • Enthusiasm for helping shape how AI-augmented delivery teams actually work in practice - we're building this model as we go, and your input will matter, • Familiarity with our broader tech stack, including NestJS, PostgreSQL, Redis, RabbitMQ, GraphQL, Apollo, or similar technologies, • Experience in HR tech Benefits 🤝 Meaningful share options 🏥 Health insurance 💰 Enhanced pension 🍼 Nursery salary sacrifice scheme 🏖️ 25 days holiday 🏠 Remote-first 💻 Work from home budget 🧠 L&D budget 🦷 Dental cover 👀 Eyes care support 🏢 Co-working space 🧘 Wellbeing allowance ✈️ Travel insurance 🚗 Electric car scheme At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. 🦓 Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

• Role: British Sign Language (BSL) Interpreters required!, • Start date: July 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants based in Spain, Germany, the UK or Sweden at this time. The Opportunity: As a Mimir Engineer you’ll join one of two sub-squads, Ingest or Query, that together maintain the open source _ and operate Grafana Cloud Metrics across three major cloud providers. This role offers the opportunity to work on large-scale, high-performance distributed systems where efficiency, resilience, and reliability are essential to keeping our metrics offerings competitive and smooth at massive volumes. Mimir engineers work across a variety of streams. You’ll typically collaborate with another engineer on a larger project while also driving performance and reliability improvements identified from operating the system in production. In this role, you’ll write and review PRs and design documents, help guide automated release rollouts, and participate in the on-call rotation for the systems you own. This is a chance to directly shape, optimize, and scale one of the industry’s most advanced metrics platforms. What You’ll Be Doing: • Take an active role in influencing our roadmap and your own career objectives, • Work with your team to deliver new features, then use the results to iterate and improve., • Drive projects from initial idea all the way to operations once it is in the hands of customers, • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope, • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability, • Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running, • Support other team members, participate in design discussions and collaborate with the team, • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system What Makes You a Great Fit: • Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively, • Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must., • Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well, • Some experience with delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven way, • Some experience with developing software that runs in the Cloud or some experience with systems engineering, • Some experience with being on-call and following the DevOps model, • Experience writing clean, robust, and performant software that is easily maintained by others, • Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem. Bonus Points For: • Experience working with Kubernetes, • Experience working with queue systems, e.g. the Kafka protocol, • Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects), • Exposure to microservices architecture and distributed systems, or a desire to learn, • Familiarity with the concept of infrastructure as code In United Kingdom, the compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

📌 Position Title: Product Manager 🌍 Location: Remote – Europe ⏰ Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 6am-2pm Eastern Standard Time (to ensure overlap with US team), we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives. 📝 Contract Type: Full-Time Employee 🤝 Reporting To: Chief Product Officer Role Impact We’re not looking for a traditional Product Manager. We’re looking for a deeply technical, AI-native, customer-obsessed product leader who can build a world-class, consumer-grade experience in a category that hasn’t historically delivered one. As a Product Manager at Nexford, you will own and evolve critical parts of the learner journey end-to-end. This is not about shipping features. It’s about building a product that learners come back to every day, stay engaged with over months and years, and ultimately credit with changing their lives. You will operate at the intersection of AI, product, and human behavior. You will deeply understand our learners, speak with them constantly, and translate real needs into thoughtfully designed experiences. You will help define what an AI-native, learner-first university actually looks like in practice. If you’ve built sticky B2C products, are obsessed with understanding users, and know how to turn AI capabilities into real user value, this role is for you. Key Responsibilities Own the Product, Not Just the Roadmap Take full ownership of product areas across the learner lifecycle. Define what to build, why it matters, and how success is measured. Customer Obsession & Design Thinking Develop a deep, continuous understanding of our learners through regular user conversations, research, and behavioral analysis. Apply strong design thinking principles to ensure every product decision is intentional, user-centered, and outcome-driven. Build AI-Native Experiences Identify and ship AI-powered features that meaningfully improve the learner experience. Move beyond surface-level integrations and build products where AI is core to the value proposition. Drive Engagement & Retention at Scale Design systems that keep learners coming back. Obsess over activation, habit formation, and long-term retention across a multi-month and multi-year journey. Operate Like a B2C Product Leader Build consumer-grade experiences for a global audience. Raise the bar on usability, personalization, and product quality. Turn Data Into Decisions Instrument everything. Run experiments. Combine quantitative data with qualitative insights to drive prioritization and iteration. Lead Cross-Functionally Work closely with Engineering, Design, Data, and business teams to ship high-quality products quickly. Create clarity and momentum across teams. Move Fast, Improve Constantly Ship, learn, iterate. Maintain high standards without slowing down. Continuously raise the bar. Skills & Qualifications Proven B2C Product Builder 5+ years as a Product Manager building and scaling B2C products, ideally with global audiences. Experience with products that require sustained engagement, not one-time transactions. AI-Native Thinking (Non-Negotiable) Strong understanding of AI/ML and hands-on experience building AI-powered products. You know what’s real vs hype and can translate capabilities into shipped features. Customer Obsession (Non-Negotiable) You speak with users constantly. You deeply understand their needs, behaviors, and pain points, and you build products that reflect that understanding. Strong experience with user research, usability testing, and translating insights into product decisions. Retention is Your Game You have a track record of improving activation, engagement, and retention in products with long customer journeys. Highly Technical You’re comfortable going deep with engineers. You understand systems, APIs, data flows, and how modern products are built. You use AI tools daily. Product Judgment You know what matters. You can prioritize effectively and make high-quality decisions with imperfect information. Relentless Ownership You don’t wait. You don’t need hand-holding. You take responsibility for outcomes, not just output. Clear Communicator You can align teams, simplify complexity, and articulate product direction clearly. If you're passionate about transforming lives through education and have a proven track record of delivering exceptional customer experiences, we encourage you to apply! About Nexford University Nexford University is a next-generation learning institution based in Washington, D.C. We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success. We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential. Our goals are clear: 🚀 Empower learners with the skills they need to achieve their career aspirations. 🌍 Deliver a 100% online global education, ensuring accessibility regardless of location. 💼 Offer an educational model centered on mastery of workplace competencies. 🧠 Foster critical thinking, problem-solving, and lifelong learning skills. 🤝 Create a global community, harnessing collaborative technology for learner success. 💲 Provide flexible, affordable, and continuously updated educational opportunities. Interested in finding out more about us? Visit _ for more information and join our mission!

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions. The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: • Partner closely with product engineering squads (embedded model), • Own production reliability for high-SLA and complex customer environments, • Design and implement automation to scale our reliability practices, • Ensuring our customers meet our SLO targets, • Define and evolve per-tenant SLOs and reliability models, • Proactively reduce SLO burn to prevent repeat incidents, • Serving as a primary escalation point and on-call for relevant incidents, • Lead customer-impacting incident response and post-incident reviews, • Contribute to design docs and code reviews, • Influence feature design to ensure production scalability and operability, • Build automation to eliminate toil where needed, • Improve alert quality and reduce noisy escalations We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering. • 8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience., • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force-multiplier, • Experience operating multi-tenant systems in production, • Strong experience designing and implementing SLOs, • Experience with one or more programming languages (e.g. Go, Python, Java, etc), • Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling., • Excellent problem-solving and troubleshooting skills., • Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents), • Ability to reason about performance, scaling, and failure modes, • Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction., • Ability to partner deeply with product engineering teams, • We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!), • Regular 1:1s to with your manager and colleagues, • Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc., • Improve observability of customers within their environments, • Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands, • Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle., • Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs, • Participate in PR review and collaborating with other engineers on their Design Docs, • Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality, • Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary In the UK, the Base compensation range for this role is £103,958 - £124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _.#LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

The Role Square's mission is to power all the ways small businesses do business, helping merchants in the UK operate more efficiently, grow confidently, and unlock new opportunities. As we continue scaling across the UK, we are looking for a Regional Channel Sales Manager to build and lead a network of self-employed field sales consultants to drive adoption of Square's payments and business solutions. In this role, you'll own the end-to-end management of your regional sales operation, from identifying and onboarding independent consultants to coaching them toward excellence and delivering measurable results. You'll balance hands-on field leadership with strategic planning, ensuring your consultants are equipped, motivated, and aligned with Square's standards. This is a dynamic, field-facing role that requires both the ability to inspire and develop talent and the analytical rigor to track performance and optimize strategy based on real-world insights. This role will require regular travel across your assigned region and some national travel may also be required. We offer remote work opportunities within the UK. You Will • Identify, onboard, and motivate self-employed field consultants across your region to represent Square’s hardware and software, • Provide regular coaching, training, and field support to maximize consultant performance., • Develop a regional plan to drive merchant sign-ups, set and monitor KPIs, and adjust tactics based on performance., • Visit the field regularly to accompany consultants, model effective sales behaviors, and help close deals., • Track and analyze sales performance, provide feedback, and align efforts to Square’s standards., • Produce reliable regional forecasts, pipeline updates, and performance summaries for leadership., • Capture insights from the field about local SME needs, trends, and competitive dynamics, and use them to inform strategy. You Have • 8+ years of related experience and a history of managing self-employed or independent field salespeople (ideally in the UK market)., • Strong coaching and leadership ability, particularly with non-employee contractors., • A proven track record of delivering sales targets in fast-moving environments., • Deep understanding of consultative sales, pipelines, and metrics., • Excellent interpersonal skills to build trust and drive alignment with independent consultants., • Analytical mindset — able to interpret performance data and act strategically, • Nice to have: experience in fintech, payments, POS, or working with UK SMEs; experience with performance-based or commission-only sales models. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our _

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Account Manager As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage. Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts Proactively identify technical risks before they become escalations; build remediation plans and see them through Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform Translate customer business goals into technical requirements and platform configurations within CreatorIQ Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up Calm under escalation pressure; you de-escalate with data and a plan, not reassurances Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering Curious about AI, automation, and how technical tooling can make customer teams more efficient Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on and. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, _. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our _.

Senior Project Manager 11 Months (Potential scope for extension) Location : London (3 days on site) The Project Manager will report into the Senior Product Delivery Manager to delivery global projects within the Enterprise Banking Model (EBM) programme within scaled Agile delivery framework.. They will work closely with senior Business and Operations stakeholders with functional leads including Product Owners, Business Analysts, Scrum Masters, Technology, Test leads and PMO. Strong hand on end to end delivery ownership with 10+ years' experience of global project delivery in financial services/banking is required. The role is onsite based in London with 3 days a week in the office. The key responsibilities of the role include: Proactive, assertive, diplomatic collaboration across global functions across the firm to delivery projects Disciplined scope & requirement management Delivery planning and execution within Scaled Agile- inc quarterly PI planning. Ensuring new functionality fully reviewed, tested and approved for release by stakeholders. Proactive issues, risks, dependencies management always with clear supporting executive support and supporting mitigation options and recommendations Project resource and financial planning using MS Excel and Clarity. Robust stakeholder management Creation and delivery of executive presentations Regular accurate status reporting and senior stakeholder governance Preparation of professional executive level presentations The successful candidate will benefit from having: Must Have Extensive experience of successful Agile delivery in Banking/Finance Excellent critical thinking, problem solving and analytical skills Highly proficient in: MS Excel- financial/resource planning, project data analysis, charts MS Project - delivery planning MS PowerPoint - executive presentation creation and delivery Professional Project Management qualification.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Recruitment Consultant Legal Private Practice | Leeds (Hybrid) Are you an experienced recruiter ready to take your career and your earnings to the next level? We're looking for a driven and ambitious Recruitment Consultant to join a specialist Legal Private Practice team, focusing on the North and North East of England. This is a rare opportunity to join an established, high-performing desk within a well-respected agency that has the backing of a much larger group behind it. The Role You'll be working a warm, established desk placing solicitors and legal professionals across private practice firms throughout the North and North East. You'll have access to a loyal candidate and client base, but with plenty of room to make the role your own and grow your billings significantly. This is a 360 recruitment role you'll manage relationships on both sides of the desk, from business development through to offer and placement. What's in it for you? The honest answer? A lot. Here's why our consultants choose us and, more importantly, stay with us: Commission that rewards you properly. We operate a low monthly threshold so you start earning commission quickly, with a tiered structure that pays up to 30% because we believe the people generating the revenue should share in it meaningfully. Brilliant colleagues. You'll be sitting alongside some of the most experienced and successful recruiters in the legal sector. They're not just high billers they're genuinely collaborative people who want to see you succeed too. The tools to find candidates others can't. We've invested heavily in the latest sourcing and engagement technology, so you're not fighting with one hand tied behind your back when working on difficult searches. A prime Leeds city centre base with excellent facilities, on a hybrid working model that gives you the flexibility to do your best work. The stability and resource of a larger group , with the culture and autonomy of a specialist boutique. What we're looking for You'll be an experienced recruiter ideally with a background in legal recruitment, though we're open to strong billers from professional services who can demonstrate the ability to quickly learn a new specialism. More than anything, we want someone with genuine relationship-building skills, a consultative approach, and the commercial hunger to build something great. You should be comfortable working in a candidate-short market and relish the challenge of identifying and engaging with passive talent. TPBN1_UKTJ

Academic Support Assistant (Maths) | West London Secondary School | Ideal Pre-PGCE Experience Location: Kensington & Chelsea, West London Start Date: September 2026 Pay: £117 per day | £588.37 per week (including holiday pay) Are you a high-achieving Maths Graduate looking to gain invaluable school-based experience before embarking on teacher training? A highly regarded secondary school in Kensington & Chelsea is seeking a dedicated Academic Support Assistant (Maths) to join its thriving Maths Department from September 2026. This rewarding opportunity is ideal for an ambitious graduate looking to make a meaningful impact on students' academic progress while developing a strong foundation for a future career in education. As an Academic Support Assistant (Maths) , you will work closely with experienced teachers, the Head of Department, and pastoral staff to support students across Key Stages 3 and 4. Through targeted intervention sessions, classroom support, and academic mentoring, you will help pupils build confidence, strengthen their mathematical understanding, and achieve their full potential. This role is particularly well suited to aspiring Maths Teachers who are considering a PGCE or teacher training programme in the future and are keen to gain first-hand experience within an outstanding secondary school environment. Academic Support Assistant (Maths) Key Responsibilities Provide targeted academic support to students across Years 711 Deliver tailored 1:1 and small-group Maths intervention sessions Support students in overcoming learning barriers and improving attainment Work collaboratively with teaching and pastoral teams to monitor student progress Assist with lesson preparation, classroom resources, and assessment activities Promote a positive, focused, and inclusive learning environment Act as a positive role model, encouraging engagement and academic success Academic Support Assistant (Maths) Candidate Profile A recent Maths graduate from a leading UK university (2:1 or above preferred) Passionate about education and supporting young people's development Considering a future career in teaching or educational psychology Excellent communication and interpersonal skills Organised, proactive, and able to work effectively within a team Previous experience working with young people through tutoring, mentoring, coaching, or voluntary work is advantageous The School Offers A supportive and high-performing Maths Department Outstanding mentoring and professional development opportunities Excellent preparation for teacher training and future educational careers A diverse, inclusive, and ambitious school community Strong leadership and a collaborative staff culture Excellent transport links across West London Ribbons & Reeves are London's leading Education Recruitment specialists. We specialise in helping graduates secure long-term and permanent opportunities within exceptional schools across the capital. If you are a motivated Maths Graduate looking to gain meaningful classroom experience before teacher training, apply today to be considered for this exciting Academic Support Assistant (Maths) opportunity in Kensington & Chelsea. Academic Support Assistant (Maths) | Kensington & Chelsea TPBN1_UKTJ

At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more — more freedom, opportunities, possibilities, and peace of mind. We're an award‑winning wealth management platform, helping over 2 million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. We administer over £22 billion in assets and were the first UK investment platform to offer a pension via an app. Having launched pension consolidation, our own investment funds and pension drawdown, we are now bringing regulated advice to our customers — accessible, high‑quality advice, delivered through a hybrid of intelligent technology (our Aurora advice engine) and human experts. We're looking for someone who thrives at the meeting point of three demands: creating a customer experience that's genuinely compelling and different; building novel technology and decisioning (our Aurora advice engine working alongside human Advisors and Paraplanners); and running a regulated service where suitability, compliance and good customer outcomes are non‑negotiable. You'll need to be at home holding all three at once. This is a rare opportunity to build a business within a business. We're looking for a Head of Product to own the product for our new Advice service end‑to‑end — from customer experience, through the underlying technology and operational model, to commercial performance. Moneybox advice service will help customers who need it to access the advice they need to be confident in their plans and achieve their goals — this role is accountable for making this a possibility. • Define and move the metrics that matter. Set the success metrics for the service — conversion into advice, adviser capacity and utilisation, cost‑to‑serve, AUA, retention and customer financial outcomes — and relentlessly focus the cross‑functional team of stakeholders on the few that genuinely move the needle., • Find product‑market fit, then scale it. Test and iterate the proposition until it demonstrably works for customers and the business, then build the engine to scale it; expanding from launch through year one and beyond., • Make the build‑vs‑not‑build calls. Decide what not to build as much as what to build, sequencing investment where it delivers the greatest impact and protecting the team from scope that doesn't., • Own the end‑to‑end journey. Shape how customers enter, experience and act on advice, from the fact find, through their Aurora‑generated plan and video consultation, to the actions they take afterwards. Turn a traditionally intimidating, jargon‑heavy experience into something intuitive, transparent and genuinely helpful., • Close a real industry gap. High‑quality financial advice has historically been inaccessible to most people. Design personalised journeys that make expert advice accessible and affordable, helping customers understand their options and confidently take the right next step., • Frame the problem before scaling the solution. Define the “why” and the customer job‑to‑be‑done, set measurable success criteria, and make sure the team is solving the right problem before committing to delivery., • Hold a high bar for craft. Partner closely with Product Design and Research to ensure every touchpoint (incl. app, web, video, comms) is coherent, clear, fair and not misleading, and reflects the quality Moneybox customers expect., • Engage deeply in the build. Get genuinely into the detail of how the Aurora advice engine works: the fact find data, the decision flows, the House Rules that govern what Aurora can and cannot recommend, and how model outputs are reviewed. Understand the technology and decisioning well enough to challenge it constructively with a product mindset., • Design the operational model. Shape how the service actually runs: the workflow across Advisors, Paraplanners and support, the QA and manual‑review process, SLAs, escalation paths, and the tooling (Advisor Management System, suitability reports, fact find) that makes it efficient and safe at scale., • Translate regulation into experience. Work hand‑in‑hand with Risk, Legal and Compliance so the service meets the highest standards of consumer protection and Consumer Duty, and turn those requirements into seamless experiences rather than friction. Contribute to the House Rules and to stress‑testing the advice model., • Bridge the disciplines. Be the connective tissue between Product, Engineering, Decisioning/AI, the Advice team and Compliance, thus reducing reliance on individual specialists and giving everyone architectural and operational clarity., • Regulated‑services experience (must‑have). Proven experience building or running products within a regulated service, with a genuine understanding of how to operate where compliance and good customer outcomes are non‑negotiable., • Strategic, structured thinker. You bring order to ambiguity — turning uncertain, high‑stakes problem areas into clear frames, measurable goals and sequenced decisions, and designing coherent systems rather than fragmented one‑off fixes., • Exceptional attention to detail. You hold a very high bar on complex, business‑critical work, and you sweat the details that determine whether an advice journey is suitable, clear and safe., • Appetite for the technical and operational. You want to get into the build and the operating model — decisioning logic, data flows, workflows, tooling and process — and you have the product judgement to challenge and improve them., • Strong commercial mindset. You can balance customer needs against commercial outcomes, understand the drivers of revenue, AUA and lifetime value, and are comfortable being accountable for a new service., • Exceptional communicator and influencer. You can simplify the complex, articulate decisions and their impact to technical and non‑technical audiences alike, and influence senior leadership and specialist teams without needing to be the deepest specialist in the room., • End‑to‑end ownership. A track record of owning outcomes from problem definition through delivery, launch and post‑launch impact, with the structure and drive to deliver against tight timelines., • Financial services experience. Background in wealth, pensions, investing, banking, payments or another financial‑services domain., • Hybrid digital + human‑led services. Experience building services that combine intelligent technology with human experts — robo/hybrid advice, automated decisioning, or comparable models., • Intelligence‑driven product. Familiarity with AI/ML, decisioning systems, personalisation or model‑safety and governance. #J-18808-Ljbffr

Were Hiring! Courier Service Specialist ME2 2NW Location: Rochester Shift Pattern 5/7 Ready to Lead, Inspire, and Keep the Final Mile Moving? If you thrive in fast-paced environments, love problem-solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently and on time. Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! What Youll Be Doing Day to Day as our Courier Service Specialist As a Courier Service Specialist , youll be the on-site champion keeping our Delivery Units running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, youll be the steady hand ensuring efficiency, compliance, and reliable service. Youll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlesslyso our customers get the great experience they expect. Responsibilities Support the onboarding of new couriers and allocate work effectively. Monitor parcel scanning, courier readiness and ensure compliance throughout the process. Address local issues such as late couriers, scanning delays, or missing parcels before escalating. Use the Service Tracker to raise timely, transparent escalations when needed. Support couriers with manifests, routing, and operational queries. Provide daily operational feedback to the Territory Manager to optimise performance. Interested? Heres What Youll Need to Succeed A current UK driving licence . Solid understanding of the self-employed courier model . Experience working in a fast-paced, customer-focused operational environment . Strong problem-solving , organisation, and attention to detail. Confident communication skills and the ability to spot and escalate risks quickly . At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome Were excited for the future.Lets deliver it together. TPBN1_UKTJ

Help young people build gloriously ordinary lives. Do you believe that the best learning doesn't always happen in a classroom? Are you an experienced teacher with SEN expertise who wants to lead a team, think creatively, and support young people to develop the skills, confidence and independence they need for adult life? If so, we'd love to hear from you. At MacIntyre, we believe everyone deserves the opportunity to live a gloriously ordinary lifeone filled with choice, purpose, relationships and opportunities that matter to them. Our bespoke education packages are designed around each young person, not around a building or a timetable. We support autistic young people and those with learning disabilities and/or social, emotional and mental health needs through highly personalised education. Learning takes place where it makes the most sense for the individualat home, in local communities, in colleges, workplaces and wherever meaningful opportunities can be found. About the role Based across North Warwickshire and Leicestershire, you'll lead a passionate team delivering creative, person-centred education that prepares young people for life beyond school. Every learner has their own strengths, interests, dreams and aspirations. Your role is to ensure these remain at the heart of everything we do. Working alongside Community Teaching Assistants, families and professionals, you'll design meaningful learning programmes that build on each learner's EHCP outcomes while creating opportunities to develop confidence, communication, independence, relationships and community connections. Whether learning happens in a café, on public transport, volunteering, shopping independently or exploring a new interest, you'll help ensure every experience has purpose and meaning. You'll lead and inspire a team of Community Teaching Assistants by: Coaching and mentoring colleagues to deliver outstanding person-centred education. Providing training, guidance and regular feedback. Observing practice and supporting continuous improvement. Monitoring progress and ensuring learning is well planned, evidenced and celebrated. You'll also spend one day each week (or equivalent) working directly with learners. This gives you the opportunity to stay connected to practice, model creative approaches and continue developing your own teaching expertise. What you'll find here This isn't a role where you'll spend every day behind a desk or standing at the front of a classroom. It's an opportunity to lead a team that's transforming education by making it relevant, meaningful and rooted in everyday life. You'll see first-hand the difference that personalised learning can make as young people develop skills, discover interests, build relationships and grow in confidence as they prepare for adulthood. If you're ready to lead with creativity, compassion and purpose, we'd love to hear from you. Contract Full-time (52 weeks per year) 38 hours per week Based across North Warwickshire and Leicestershire Start Date 5th January 2027 #IND About you We're looking for someone who shares our belief that education should open doors to ordinary, meaningful lives. You'll have: Qualified Teacher Status or be working towards a Level 5 teaching qualification or PGCE. Experience supporting autistic young people and/or young people with learning disabilities, or social, emotional and mental health needs. Experience leading, coaching or managing others. Creativity, curiosity and the confidence to think differently about learning. Excellent organisational and communication skills. A commitment to person-centred practice and high-quality outcomes. A full UK driving licence and access to your own vehicle, as travel across North Warwickshire and Leicestershire is an essential part of the role. About us MacIntyre is a national charity supporting more than 1,400 children, young people and adults who have a learning disability or are autistic. For 60 years, we've worked alongside people to build lives filled with opportunity, connection and belonging. Whatever your role, you'll help make that possible. Pay and benefits Alongside your salary, you'll enjoy a range of benefits including: 6 weeks' annual leave per year including public holidays Pension scheme Paid DBS check Health and wellbeing support, including an Employee Assistance Programme Shopping discounts through Blue Light Card and our staff discounts scheme Ongoing training and career development See the full range of benefits on the Careers page of our website. How to apply Click Apply to complete a short application and upload your CV. We may close this vacancy early if we receive enough applications, so we encourage you to apply as soon as possible. Please note: we do not offer Skilled Worker visa sponsorship . You must already have the right to work in the UK. Safer recruitment We are committed to safeguarding the children, young people and adults we support. If we offer you a job, well work with you to complete the appropriate pre-employment checks. Equality, diversity and inclusion We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we work in. If you need any adjustments during the recruitment process, we're happy to help, call us on 01908 357016. Our recruitment website also includes accessibility tools such as translation, OpenDyslexic font and display options. TPBN1_UKTJ

Are you looking to gain hands on experience in a specialist setting? Are you a graduate dreaming of becoming a future Psychologist? A unique and friendly Special School in Chippenham are looking for a Learning Support Assistant to help their pupils with special educational needs. The students at the school have a range of needs, including Autism, learning difficulties, speech and language needs and mental health challenges. They therefore need a Learning Support Assistant who is understanding, patient, with a positive attitude! As a Learning Support Assistant, you will be responsible for setting boundaries in the classroom and also making sure the pupils understand the value of education. You will help them understand their own emotional needs, and ensure they feel safe and supported in school. You will help manage any challenging behaviour that arises as a result of the student's needs, as well as providing pastoral support to students. Most importantly, you will set an example for all pupils and act as a positive role model. If you are a graduate in Psychology, Criminology or Sociology, this is the perfect opportunity for you to utilise your knowledge of atypical behaviour and development, whilst also gaining practical first-hand experience in the mental health sector. Previous experience working with children or adults with additional needs would be beneficial - this could be professional or personal experience. The school has a significant focus on restorative practices, positive re-enforcement as well as Social, Emotional and Mental Health needs. This is therefore an ideal role for an aspiring Forensic, Clinical or Educational Psychologist, as well as aspiring Youth and Criminal Justice Officers. Learning Support Assistant Graduate Opportunity Restorative Practices & Mental Health Support £90 - £100 per day ASAP Start Chippenham If you are interested in this role, please upload your CV to this advert today! Psychology Graduate - Psychology Graduate - Psychology Graduate - Psychology Graduate - Psychology Graduate- Chippenham - Chippenham - Chippenham TPBN1_UKTJ

The Head of Technology Resilience and Production Operations, Director is accountable for defining and executing the Technology Resilience and Production Operations strategy to strengthen MUFG's technological service stability, mitigating risks to business continuity whilst handling the complexities of the business landscape. The role holder will work collaboratively with colleagues in EMEA and across the globe to create an Enterprise Technology Resilience and Production Operations Centre of Excellence platform function to further enhance resilience and existing production operations. The Head of Technology Resilience and Production Operations will strengthen the resiliency and control landscape through the automation of embedded controls and with an agile approach to delivering resilience enhancements, improving service stability and security, increasing velocity and speed with the ability to commoditise on a global scale. The role holder will heighten customer satisfaction through the protection of revenue, safeguarding MUFG's reputation and vision to become 'the worlds most trusted Bank' and ensuring continued regulatory confidence. The role holder will work with the Head of Digital Engineering Services and Solutions Department Head to deliver transformation through a reliable, robust, sustainable, scalable and efficient operating model by leveraging best practices. The role holder will be accountable for launching and promoting Technology Resilience and Production Operation offerings to MUFG business lines including communications, education and service readiness. They will own and lead the investment planning of Technology Resilience related projects and programmes measuring the effectiveness of these services delivered. This is a Leadership position and an integral part of the Digital Engineering Solutions and Services Leadership team maintain compliance and regulatory obligations. Planning & Strategy Own and execute a comprehensive Technology Resilience and Production Operations strategy to scale and commoditise the platform where necessary whilst meeting regulatory obligation Accountable for leading the strategic direction of Technology Resilience, service design and delivery performance to protect the MUFG business and enable the business and IT to respond to disruption whilst continuing with critical business operations Accountable for leading the strategic direction for safeguarding the organisation's infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable Accountable of leading the strategic direction of Incident, Problem and Event Management to maintain operational resilience Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function Own and manage cost and feasibility while planning and delivering Technology Resilience and Production Operations platform services Provide leadership and subject matter expertise on Technology Resilience and Product Operation technologies and adoption of these across multiple regions and business lines to support the ongoing modernisation of the function, staying ahead of technological advancements through knowledge and experience through internal and external networks Identify opportunities and implement strategies for efficiency enhancement, functionalities and service quality improvement, whilst adopting technology advancements where possible Own and manage the Technology Resilience and Production Operations platform budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on Investment Work with Head of Digital Engineering Services and Solutions to deliver a reliable, robust, sustainable and efficient operating model by leveraging best practices Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements Centre of Excellence, Platform Management and Governance Accountable for building and implementing an Internationalised Technology Resilience and Production Operations Centre of Excellence Platform ecosystem that is robust, secure and resilient Accountable for Manage and overseeing successful platform upgrades pertaining to the Technology Resilience and Production Operations function Accountable for deliver best practice operations and strategic development, shaping the department's security posture while adhering to MUFG policies and procedures Accountable for resolving platform escalations with the autonomy and experience to make final decision on prioritisation, resourcing and design configurations for tooling, products and systems pertaining tot the Technology Resilience and Production Operations function Accountable for delivering high quality management information and dashboards that provide a comprehensive view of the Technology Resilience and Production Operations estate. Deliver senior stakeholder communications by translating complex technical details into clear, accessible insights Service Continuity, Design and Performance Accountable for designing, implementing and management of the Technology Resilience framework to ensure systems can adapt, recover and withstand disruption for service continuity and business performance aligning with the Operational Resilience and Business Continuity divisions outside of Technology Own and execute the strategic planning, governance and testing of IT systems to ensure business resilience Accountable for designing, implementing and managing Technology service design, acceptance and continuous performance of Technology Production operations Accountable for ensuring new technology or changed services establish document standards for availability, capacity, security and continuity to ensure they operate at peak performance once live. Accountable for tracking the operational readiness for in-scope projects, to ensure new services and changes are fully "ready" to be supported maintained and used by the business and Technology without causing disruptions Accountable for defining and enforcing service acceptance criteria and conducting readiness assessments to ensure new olive systems meet security, reliability and supportable standards Accountable for defining Key Performance Indicators and metrics (e.g system uptime, response times) with the Business and Operational Resilience to then tracking Technology service performance and health against Service Level Agreements Accountable for providing regular data for senior management that includes Technology and KPI, SLA and risk management MI to Senior Executives in the form of executive dashboard and automated alerts to drive investment and governance decisions to meet business objectives Accountable for service analysis of performance data to identify bottlenecks and lead initiatives that enhance services efficiency and user satisfaction Accountable for business impact analysis to identify vulnerabilities, critical assets and definition recovery time/point objectives Accountable for identifying Technology business continuity risk, creating Technology Division Business Continuity Plans in alignment with Product and Platform owners to identify necessary risk mitigation, including managing concentration risk and ensuring SaaS recovery assurance Accountable for orchestrating and leading complex, end to end Disaster Recovery exercises, including cycler attack simulations, ransomware scenarios and infrastructure failures to maintain Technology service continuity and resilience in the event of a disaster or critical event Own, execute and driving the Incident, Problem and Event Management associated procedures to resolution using strong facilitation, planning and time management Accountable for responding to "event" (changes in Technology state), collaborating with the Observability function Lead and monitoring functions to mitigate service-impacting incidents Accountable for providing major Incident cover, coordinating resolution efforts to ensure timely incident management Accountable for the assessment and prioritisation of multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalated without sacrificing SLA commitments Accountable for communicating the incident status, resolution and impacts to internal and external stakeholders clearly and concisely, including gathering relevant information to communicate to regulators Accountable for Postmortem analysis with accountable parties to identify root cause and deliver eradication actions with the correct ownership Drive a culture that reduces repeat incidents, shared learning, identifying thematic root causes, impacts and actions to drive improved decision making. Owns and executes enhance capabilities in root cause identification, implementing proactive Problem Management practices Accountable for delivering high quality management information and dashboards that provide a comprehensive view of the Technology Resilience and Production Operations estate. Deliver senior stakeholder communications by translating complex technical details into clear, accessible insights Change Management Accountable for the design, implementation and management framework for the introduction of technology changes and software releases into the live environment.to meet business goals whilst maintaining operational resilience Accountable for the execution of the enterprise Change Advisory Board to successfully manage risk, business impact and the authorisation of Technology change to ensure all changes meet regulatory and audit requirements Accountable for ensuring all changes are authorised, documented and appropriately assessed for risk Accountable for maintaining forward schedule of change and deployments manging conflicts and conflicts between multiple technology stacks and ensuring high availability of systems (uptime) Accountable for release orchestration, coordinating within complex deployment pipelines integrating traditional change with agile methodology to maintain speed and stability Accountable for evaluating the risks to the integrity of the Technology service environment, including security, availability and performance impact, ensuring comprehensive rollback plans are in place for all deployments Own and execute automation across the delivery pipeline to improve efficiency and reduce manual risk Governance Own and oversee the health, performance and operational integrity of Technology Resilience and Production Operations Platforms and products Ensure accurate reporting of all KPIs/KRIs for the Technology Resilience and Production Operations Platforms and products, systems and tooling Accountable for defining, refining and communicating frameworks, policies and procedures, ensuring alignment and collaboration with third parties for consistent delivery Identify key risks within the Technology Resilience and Production Operations team, assessing and mitigating those risks in accordance with the appropriate risk management framework Ensure the Technology Resilience and Production Operations function operates in a controlled way in accordance with standard procedures by adhering to related security and compliance procedures Interpret relevant regulatory, requirements and security, design and technical best practices and translate these to business aligned cloud programme requirements. In conjunction with EMEA Technology Risk, Security and Control, ensure that all regulatory requirements are fully complied with, including DORA assessments and appropriate defences and controls are in place to deal with all cyber risks Project/ Change Accountable for tracking the operational readiness for in-scope projects, to ensure new services and changes are fully "ready" to be supported maintained and used by the business and Technology without causing disruptions Accountable for defining and enforcing service acceptance criteria and conducting readiness assessments to ensure new olive systems meet security reliability and supportable standards Accountable for complex, large scale Technology Resilience and Production Operations Implementations, ensuring quality, security and compliance Responsible for the definition, documentation and safe technical execution of projects, working closely with the allocated Programme / Project Manager. Actively participating in all phases of the project Analyse accuracy of technical demands, work in progress, take action to ensure targets are met within safety and quality procedures, including hand-over to business and operational supports teams where appropriate Provide effective investigation and technical resolutions for any issues that may occur as part of the project lifecycle Investigate potential and actual service problems that may arise from implementation and recommend solutions. Follow formal procedures to plan and test proposed solutions Manage the technical delivery of projects within the agreed technical scope, cost and timescale across Bank and Securities Provide specialized technical guidance, establish technical delivery goals and set reasonable delivery timeframes Interpret relevant regulatory, requirements and security, design and technical best practices and translate these to business aligned Digital Engineering Services and Solutions programme requirements Leadership, Culture and People Management Accountable for leadership across the Technology Resilience and Production Operations function, ensuring that the team have the appropriate capabilities to be successful in their roles. Accountable for development of team with a strong focus on building future capabilities Lead and champion MUFG's inclusive, diverse, and values-led culture while fostering a growth mindset to embrace new technologies, industry advancements, and innovative use cases Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans Ensure appropriate training is in place to fulfil current and future skill requirements Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions Strong understanding of IT resilience frameworks, Cloud Resilience, Operational Resilience with strong experience managing critical service mapping and impact tolerances Proven Experience setting and executing resilience strategy aligned to business priorities with enterprise wide thinking linking resilience to business continuity, customer impact and financial risk Proven experience successfully leasing responsiveness to audits regulatory reviews and resilience testing scenarios Exceptional ability to influence senior stakeholders across CIO, Risk, Compliance, Audit and Business executives Extensive and proven experience of leading associated teams across regions to manage Incidents, Problems and Events that have compromised Technology services Extensive experience leading Priority 1 system outages within global and regulated environments across financial services Experience conducting root cause investigations and applying problem management methodologies to understand why issues occur and to prevent recurrence Proficient in Trend Analysis and statistical modelling to predict system failures Proven extensive experience leading Event, Incident, Problem and Change management teams/ departments with demonstrable proactive functional enhancement to Incident, Problem, event and change management frameworks and practices Proven extensive experience working within infrastructure environments and cloud platforms (AWS, Azure, Oracle), with a high-level understanding of platforms, operating systems, and technologies and software lifecycles Strong analytical and problem-solving skills to analyse data, identify patterns and develop effective solutions to mitigate risk Extensive and proven experience of managing Change/Release functions within a regulated financial services environment with high success rates for changes (CAB approval accuracy), increase in release velocity and reductions in Change related incidents Advanced proficiency in ServiceNow for Incident and problem tracking, analysis and reporting functions Highly Desirable Proven experience leading strategic security initiatives and process automation in large-scale environments EDUCATION / QUALIFICATIONS/ TECHNICAL COMPETENCIES Highly Desirable ITIL 4 Proficient in ITSM tools (Extensive experience of ServiceNow, Jira Service Management) Knowledge of: + Ivanti LANDesk, Qualys, Splunk + Windows Server/Desktop, RHEL/OEL Linux + PowerShell and Python scripting Familiarity with: + CyberArk PAM, ServiceNow SecOps Vulnerability Response / Application Vulnerability Agile and DevOps Methodologies /Certifications Knowledge of ISO22301 / ISO/IEC 20000 standards CBCP certified Business Continuity MBCI Member of the Business Continuity Institute Desirable GenAI & Now Assist (Generative AI) Familiarity with Site Reliability Engineering Principles PERSONAL REQUIREMENTS Strong decision-making skills with a structured and logical approach to work with a data driven and KPI focuses mindset Enterprise wide and strong strategic thinking to link resilience to business risk, customer impact and financial outcomes Excellent communication skills to bridge the gap between Technology and the business, influence across functions to build credibility across both technical and non-technical audience Excellent interpersonal and leadership skills to confidently challenge constructively whilst maintain alignment A curious and motivated approach with the ability to explore new solutions to embed a culture of proactive risk identification and mitigation Ability to remain calm, decisive and structures with the ability to lead in a pressurised environment, making timely risk-based decisions under pressure delivering clan, authoritive updates during crisis #J-18808-Ljbffr

Wholesale Merchandiser Objective: Create a consistent, commercial, and partner-relevant assortment framework. Key Actions Define a standard framework, commercial drivers, seasonal product buys, and partner-specific needs. Set mandatory assortment guardrails (e.g., % core carriers, % newness, % promo alignment). Run bi-annual structured range reviews. Capture and use product-level forecasting + sell-out inputs in range decisions. Implement demand-based forecasting; move to rolling 13-week view in 2026 (key partners) Introduce product-level forecast information and ensure it's integrated into the global operating model/process. Set up systemic visibility of wholesale forecasts (critical for O9 implementation). Hold quarterly forecast reviews with key partners. Improve forecast visibility to move reviews toward fulfilment of forecasted orders (away from fill-rate only). Establish forecast-led fulfilment reporting with exception management (root cause, action, owner, date). Evolve OTB review/management to include partner fulfilment assessment when measuringperformance. Define a dedicated order-management function within wholesale operations. Support range architecture per partner; lead the monitoring of guardrails. Consolidate partner sell-out and market signals; own SKU forecast proposal. Lead quarterly forecast reviews; drive exceptions to closure. Validate partner inputs; align commercial plans and promos. Ensure the Cluster forecasts are integrate into O9/global process; maintain 13-week rolling cadence. Set-up tracking reports that review actual orders v forecast to increase the commercial grounding of partner inventory discussions (move to fulfilled orders from fill rate) Assess feasibility for sell-out dashboards and forecast accuracy reports. Exception review: forecast vs. supply gaps; action & owner. Update rolling 13-week view for top SKUs/partners. OTB + fulfilment review (includes partner fulfilment assessment). Range guardrail compliance pulse. Formal forecast review with key partners. Range performance & sell-out insights into next range cycle. Partner sell-out at SKU/week, on-hand/cover, promo calendar, launch lists, DC availability, service lead times. Lock range guardrails and publish to Sales/KAMs. Build baseline 13-week forecast for top SKUs by contribution for key partners Stand up exceptions board (template + cadence). Start forecast-led fulfilment reporting; measure baseline KPIs. Align dedicated order-management ownership and SOP. Incomplete sell-out data ? Start with key partners; define minimal viable data spec and SLAs. Change resistance (sales/partners) ? Show quick wins via pilot KPIs assess opportunity's for commercial wins. Forecast-to-supply disconnect ? Weekly cross-functional exception calls; clear ownership. Range guardrail drift ? Embed checks in assortment sign-off workflow. BH35719 TPBN1_UKTJ