Head of customer experience jobs in DaventryCreate job alerts

What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

The role offers a competitive package with bonus potential and a range of benefits. Metro Bank is seeking a Director of Loyalty and Programme Design for a 6-month FTC. You willDefine loyalty strategy, design customer value exchanges, develop partnerships and build data foundations for an insight-led

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

State Street is seeking a Global Head of Client Engineering, Managing Director to establish and lead a new Client Engineering team within GLFX. This leadership role demands deep FX or fintech experience and a proven ability to deliver.

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. An experienced marketing leader with a strong understanding of digital assets and financial markets. Working closely with the Chief Commerci

A high-growth B2B SaaS business is looking for an experienced Head of Customer Success to lead and scale its Customer Success function. Experience building Customer Success playbooks, health scoring and customer segmentation. You'll lead a team of 7-8 Customer Success Managers, driving strategy acro

As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and acting as the senior escalation point for clients when issues arise. You'll be responsible for making sure projects are delivered safely, professionally and profitably

They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. A Customer organisation of 40+ p

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives. Develop sales and customer experience processes.

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives. Develop sales and customer experience processes.

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives. Develop sales and customer experience processes.

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Turn HubSpot’s AI and agentic capabilities (eg Breeze and related tooling) into clear, scalable service offerings.

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. From retail and e-commerce to delivery and partnerships, you'll influence how millions of customers discov

You have a comprehensive knowledge of UK regulatory laws and FCA Regulations with previous experience in Online Broking and a willingness to lead and mentor a small dedicated team of compliance professionals, ideally with some previous staff management experience. We are exclusively recruiting for o

Significant leadership experience within Customer Intelligence, Customer Experience, Voice of Customer, Customer Insight or a related discipline. Albany Beck is seeking an experienced Head of Data & Customer Intelligence to work on a long-term deployment in the Commercial Banking division of our lea

They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. A Customer organisation of 40+ p

You'll be responsible for making sure projects are delivered safely, professionally and profitably, while balancing customer experience with operational efficiency. As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and ac

Evidence of continuous professional development (CPD) in campus experience, student services, safety or leadership Relevant professional qualification in leadership, student services, safety or operations management, or willingness to work towards one Skills and Abilities Ability to think strategica

What You Will Do Customer Value Management Own the full CVM strategy, including activation, retention, cross‑sell, upsell, and lifecycle optimisation Develop and execute personalised customer journeys and targeted communication plans Increase customer engagement through data‑driven segmentation

Experience managing staff teams, contractors and outsourced service provision Proven experience of budget management and financial accountability Experience of working with external partners such as: - Police - Emergency services - Local authorities Experience of managing and responding to critical

About the role Reporting to the Executive Director of Customer and as a key member of the Leadership Team, you will: · Lead the organisation’s customer experience strategy, ensuring the resident voice is embedded across all services, decision-making and continuous improvement. This is a rare and

Fractional Chief AI Officer to define and lead AI roadmap for a HubSpot agency, focusing on commercial outcomes and service offerings.