Head of customer experience jobs in Middleton - Page 4Create job alerts

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti

You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the. Employee engagement and experience strategy.

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. Full understanding of the end-to-end customer journey and the role of Customer Service.

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. The position offers a salary between £110k-£120k and a hybrid working

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

This role involves managing integrated facilities management services and reception operations, ensuring exceptional visitor experiences. Candidates should have extensive experience in facilities management, strong financial acumen, and a proven track record in leading diverse teams. The position em

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

A leading online marketplace in Greater London is seeking a Workplace Manager to oversee workplace operations and experience across their London HQ and Brooklyn office.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. We’re entering a significant new phase of development.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. The ideal candidate has proven experience in a complex organization, strong analytical skills, and the ability to influence senior

Experience with customer service platforms and utilisation of AI tooling to support better customer experience (e. We are recruiter for a head of customer experience to lead our incredible customer support team. Proven experience leading large customer support teams (experience managing teams of 20+

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision,

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

The ideal candidate will have strong experience in customer experience within transport or hospitality, with a focus on data-driven decisions. MBM Executive Travel Recruitment is seeking a Customer Experience Lead to shape and deliver an outstanding end-to-end customer journey for a London-based tra

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. Established SaaS

Octopus Electric Vehicles is seeking an experienced leader to manage its Client Onboarding team in London on a full-time, hybrid basis. This role offers an exciting chance to contribute towards a sustainable future.

Ideal candidates will have an apprenticeship in the hotel trade or relevant experience, coupled with strong management skills. Motel One Group in Manchester is seeking a Housekeeping Manager to lead a dedicated team in maintaining high standards of cleanliness.

Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade offers competitive salary

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-

Adanola is seeking a Head of Customer Experience to lead its customer support team in Manchester. The role involves driving customer satisfaction, developing strategies to improve retention, and mentoring a team of support professionals. The ideal candidate should have proven experience in e-commerc

Experience with customer service platforms and utilisation of AI tooling to support better customer experience (e. We are recruiter for a head of customer experience to lead our incredible customer support team. Proven experience leading large customer support teams (experience managing teams of 20+

We are looking for a Head of Experience Design to join On's newly formed AI Lab. As a small team we are all required to contribute to every phase of ideation from research to development of product blueprints the digital team can build. Experience working on 0-1 products, new service models, or expe

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service Supervisor. Ideal candidates will have a passion for customer satisfaction and attention to detail.

HubBox, based in Greater London, is seeking a Head of Customer Success to lead and grow its Customer Success team. The ideal candidate will have proven experience in a SaaS environment and will work closely with cross-functional teams to optimize customer experiences. HubBox offers 25 days of holida

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. This is a hyb

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. The ideal candidate will have leadership experience and excellent communication skills, with a passion for quality. The role offers competitive benefit

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Reporting to our VP of Customer Success. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do. We are looking for a Head of Support to make this a reality.

Ideal candidates will have over 10 years of experience in product marketing, with a strong focus on strategy and analytics. Preply is seeking a Head of Product Marketing to connect brand with product innovation, driving growth across global markets. Responsibilities include shaping product positioni

REM Associates Ltd, located in Manchester, is looking for a Director of Customer Experience to lead a dynamic team of 30–40. This role involves strategic oversight of KPIs and shaping customer functions, necessitating over 7 years of service leadership experience, particularly in high-growth envir

The ideal candidate will have 2-3 years of experience in office management or similar roles and possess strong organizational and communication skills. InvestEngine Limited is seeking a Workplace Experience Manager for their London office. This hands-on position demands a proactive approach to enhan

Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. This role is crucial for driving occupancy and exceptional customer experiences across Residential Aged Care, Home Care, and Retirement Living. The position offers a hybrid working model and