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Do you enjoy working in an environment where things move quickly and decisions matter? Are you ready to step into a role where you’ll be trusted to handle real HR challenges? Do you want to build a career, not just do a job? MB are partnering with a leading retail group, looking for a permanent HR Advisor. This is a 5-day at-site role, based in Wembley. This is a fast-moving, commercially focused HR role within a leading retail group. You’ll be embedded in a dynamic Head Office environment where no two days look the same. If you thrive in pace, enjoy being hands-on, and want exposure across the full HR lifecycle, this is the kind of role that accelerates careers. Key Responsibilities: • Acting as the first point of contact for HR queries across the business, • Supporting employee relations cases end-to-end (disciplinary, grievance, absence), • Partnering with managers to drive performance and people initiatives, • Assisting with recruitment, onboarding, and workforce planning, • Maintaining HR systems and ensuring compliance with policies and procedures, • Contributing to HR projects and continuous improvement initiatives What We’re Looking For: • Experience in food manufacturing, retail, or a similar fast-paced environment, • Solid grounding in employee relations and HR processes, • Confident communicator who can influence and challenge where needed, • Highly organised, resilient, and able to prioritise under pressure, • Ambitious mindset with a desire to grow and develop Salary: Up to £35,000 For more information, you can contact Alice Redmond.

TITLE OF POSITION: General Manager (GM) – United Kingdom REPORTS TO: CEO DIRECT REPORTS: SIX (subject to change aligned to business demand) PLACE OF WORK: Richmond, London (this is a hybrid role, in-office Tues-Thurs 3 days each week as a minimum) ROLE OVERVIEW The GM is responsible for the strategic and operational leadership of the UK team’s key accounts. This role is critical in mobilising and executing contracted commitments, ensuring the full team’s strengths are leveraged for successful execution. The role oversees the design, sale and delivery of customer-focused premium experiences, fostering innovation across all business units to enhance reputation and relationships with customers, clients, and rights-holders. This is achieved through the enablement and effective management of a high-performance Senior Leadership Team (SLT), ensuring operational excellence, team alignment, and an inclusive, high-integrity culture. MAIN ACCOUNTABILITIES • Comprehensive Event Delivery: Ensure the complete and successful delivery of UK contracted programmes through impactful, target driven commercial approach, ensuring successful execution of premium experiences that meet or exceed customer expectations., • Develop Product and Service Strategies: Oversee the development and refinement of product offerings, ensuring they align with customer needs and market trends while enhancing the spectator experience., • Enhance Stakeholder and Partner Relationships: Drive progressive relationships with key rightsholders, working to support current partnerships, maintain strong relationships, and ensure all parties are aligned with the project's goals and delivery timelines., • Revenue Performance: Lead and support the Sales and Marketing teams to ensure revenue targets are achieved. Regularly monitor performance, analyse key drivers, and adjust strategies as required to optimise sales effectiveness and market positioning., • Business Development: Drive business development by expanding partnerships (inc. Sodexo Live!), strengthening market presence and unlocking new commercial contracts and opportunities that drive sustainable revenue growth., • Stakeholder Communication and Reporting: Establish and maintain effective communication channels with both internal and external stakeholders, providing regular and timely updates to ensure transparency and collaborative problem-solving., • Financial Accountability: Take full ownership of the P&L, working closely with the Head of Finance to actively monitor, manage, and drive financial performance. Ensure profitability aligns with business objectives by overseeing budget planning, cost efficiencies, and sustainable growth initiatives., • Risk Management and Compliance: Monitor and manage compliance with event delivery, legal and organisational standards, ensuring all activities are conducted safely and securely, and proactively addressing potential risks to operations and team well-being., • Team Leadership: Drive a sustainable, high-performing team, fostering collaboration to achieve unified success against clear KPIs, ensuring key deliverables align with strategic priorities, further working closely with HR to enhance employee experience, uphold company culture, and ensure compliance., • Office Operations: Ensure the effective functioning of the Richmond-based office, overseeing operational efficiency and workplace environment with support from HR / Business Support. KEY EXPERIENCE • Leadership Demonstrated ability to lead and motivate cross-functional teams in dynamic and high-pressure situations, driving team cohesion and operational success in complex event settings., • Relationship Management: Strong background in building and maintaining relationships with key stakeholders, including rights holders, government bodies, and commercial partners, ensuring collaborative success., • Market Entry and Growth: Demonstrated success in establishing and scaling profitable operations, preferably in the sports, travel, or hospitality sectors., • Innovating Customer Experience: Proven ability to innovate and enhance customer experiences within the hospitality and travel sectors, driving operational excellence and customer satisfaction through creative program developments. KEY COMPETENCIES • Inclusive Leadership: Demonstrates the ability to lead inclusively, fostering a collaborative and supportive working environment that encourages team development and collective achievement., • Resilient and Adaptable: Exhibits resilience and adaptability, effectively managing changes in project scope and responding swiftly to unforeseen challenges., • Effective Communicator: Highly articulate, with exceptional interpersonal skills, capable of engaging diverse audiences and ensuring clear, persuasive communication across all levels of the organization., • Sport Industry Knowledge: An enthusiasm for the sports industry will be beneficial. WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, Miami, Melbourne and Sydney, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France alongside numerous Grand Slam Tennis experience ventures, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to make the memorable, unforgettable for sports fans. At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. WHAT WE STAND FOR STH identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. • Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver., • Spirit of Progress: We strive to be trailblazers, we seek continuous improvement and innovation in everything that we do., • Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners and the communities in which we operate

Policies and Processes - Develop, review and implement HR policies and procedures ensuring they are up to date, legally compliant, and reflect best practice Performance Management - Design and embed performance management frameworks that drive accountability and development Oversee all HR functions

You'll work closely with our Head of People Partnering and Culture, VP People and Senior People Partner to connect our people strategy to the things that actually matter: our mission, our culture, and our strategic company goals. As a Senior People Partner at Moneybox, you'll be more than an HR expe

Overview We’re supporting a well-established, multi-site Higher Education organisation in the appointment of a Senior HR Operations Manager to join their HR leadership team on a 12-month fixed-term contract. Reporting directly to the Head of HR, this role will take ownership of HR operations across a diverse UK workforce, ensuring the delivery of efficient, compliant, and high-quality HR services within a Higher Education setting. This is a key role focused on driving operational excellence, enhancing systems and processes, and shaping performance and reward practices to support a high-performing organisational culture. Key Responsibilities HR Operations • Lead the day-to-day delivery of HR operations across multiple UK locations, • Manage, coach, and develop an HR operations team, • Act as the subject matter expert for HR systems (HRIS), processes, and data integrity, • Drive continuous improvement initiatives to streamline HR processes and enhance efficiency, • Oversee HR metrics, reporting, and data insights to support senior leadership decision-making, • Ensure all employee data and records are maintained accurately and in line with compliance requirements, • Own and manage right-to-work checks and ensure full legislative compliance, • Monitor changes in employment law and ensure HR practices remain compliant, • Support the Head of HR in delivering key HR projects and transformation initiatives What We’re Looking For • CIPD Level 5 qualified (or above), • Strong experience within HR Operations / HR Shared Services / HR Systems, • Proven experience managing HR processes across multi-site or multi-region environments, • Strong knowledge of UK employment law and its practical application, • Experience improving HR systems, processes, and operational efficiency, • Demonstrated ability to lead, coach, and develop teams, • Commercially aware with the ability to influence and support senior stakeholders, • Highly organised with strong attention to detail and ability to prioritise effectively, • Proactive, solutions-focused, and able to take ownership Key Outcomes • Deliver a high-quality, customer-focused HR service across the full employee lifecycle, • Drive effective HR projects and change initiatives, • Implement and embed performance, pay, and reward practices, • Strengthen HR systems, reporting, and data-driven decision making Additional Information This role is fully onsite in Greenford (5 days per week) The position is offered on a 12-month fixed-term contract The successful candidate will be expected to contribute to a positive, inclusive, and compliant working environment Interested? If you’re an experienced HR Operations professional who enjoys improving systems, leading teams, and making a tangible impact — we’d love to hear from you. All applications will be handled with strict confidentiality

Technical Manager - Head of Video Uxbridge / London Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Technical Manager will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in Video; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. Key Job Responsibilities Event Pre-planning Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline. Drive Results • Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals. See the Bigger Picture, • Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies. On-site Management/Operation Delivers World Class Service ensuring their discipline meets or exceeds the clients needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing • Set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager. Post-show Management Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for clients future events. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly. People Development (where they have direct reports) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications BA/BS Degreed or equivalent experience 5+ years of live large venue audio visual 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline 2+ years crew lead experience (not necessarily direct reports) Strong customer service skills Excellent organisation skills Advanced problem solving skills Strong written and oral communications skills Ability to travel up to 75% TPBN1_UKTJ

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

Senior HR Administrator Coordinator – 12‑Month FTC Our client has an excellent opportunity for an experienced Senior HR Administrator to join a fast‑paced head office HR team in a hybrid working role This role offers broad exposure across the full employee lifecycle and is ideal for someone who enjoys working at pace, takes pride in accuracy, and is confident supporting senior stakeholders. • You’ll play a key role in ensuring HR data integrity, supporting some payroll processes, producing workforce reports, and delivering a smooth and professional employee experience., • You’ll be involved in onboarding and offboarding, HR system updates, audits, workforce metrics, family‑related leave processes, Occupational Health coordination, and day‑to‑day HR queries. You’ll also support recruitment administration, interview logistics, and senior HR leaders with diary and travel coordination. We’re looking for someone with solid HR administration experience, exceptional attention to detail, and strong Excel capability (VLOOKUPs, pivot tables, reporting etc). Confidence, discretion, and the ability to build effective working relationships at all levels are essential. This is a 12‑month fixed‑term contract. Our client offers a hybrid working pattern, exposure to a wide range of HR activities. A competitive salary coupled with bonus potential, and a good benefits package

Freightserve recruitment are looking for an Compliance Manager for a well-established Courier / Logistics company based in the Heathrow area. Job Purpose: The Compliance Manager will play a critical role in ensuring the organisation adheres to all relevant regulatory, safety, contractual and ethical standards. This position encompasses managing and conducting audits, supporting with Civil Aviation Authority (CAA) compliance requirements, assisting with Memoranda of Understanding (MOU) obligations for customs clearance, addressing health and safety regulations in conjunction with external H & S experts, and developing a robust risk and compliance framework whilst supporting the Head of Legal in ensuring that contractual obligations are complied with. The role also requires leadership in promoting anti-bribery, corruption, and modern slavery compliance, together with ensuring teams are supported in managing risks effectively, including chairing risk committee meetings to enhance departmental governance and awareness. Key Responsibilities:- Audit and Regulatory Compliance:- o Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards. o Support teams with any remedial actions in response to audits. o Develop and implement an appropriate audit cycle to include a programme of monthly and yearly audits (as applicable). o Liaise with governmental and regulatory bodies together with external consultants, in order to support the Head of Legal and various teams in managing their compliance aspects across the business. o Design and deliver training as may be necessary. 2. Customs Clearance, Civil Aviation Authority and Contractual Agreements:- o Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently. o Support with Civil Aviation Authority compliance requirements such as clearance checks on employees. o Support the Head of Legal in cascading key contractual requirements to relevant departments. o Support with the management and maintenance of authorisations and accreditations. o Be a point of contact for the business in relation to queries or new developments. Health and Safety Compliance:- o Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant. o Collaborate with relevant teams (including supporting the Head of HR) to implement and monitor Health and Safety initiatives and carry out internal audits as required. Risk and Compliance Programme Development:- o Develop, implement, and regularly review a comprehensive risk and compliance programme tailored to organisational needs. o Create and develop templates to support departmental management of risk and compliance initiatives. o Monitor ongoing compliance and mitigate identified risks. Anti-Bribery, Corruption, Modern Slavery, Data Protection and Information Security:- o Support and promote compliance with anti-bribery, corruption, modern slavery, Data Protection and Information Security laws / regulations through training (including procuring specialist external training), policy i mplementation, and monitoring. o Investigate and resolve compliance breaches in a timely manner and support the Head of Legal in liaising with governmental and regulatory bodies as required. o Assist with assessments of supply chain compliance, including reporting findings and supporting suppliers with required remedial measures (as appropriate). Governance and Committee Leadership:- o Chair risk committee meetings, driving discussions on compliance risks, controls, and mitigations. o Provide comprehensive reports and recommendations to senior management and stakeholders to ensure a robust risk and compliance environment is achieved. Qualifications & Experience: • Customs clearance experience and knowledge is required e.g. MOU, BIRDS., • Experience of Civil Aviation Authority regulations is not required but is desirable, however training can be provided in this area., • Strong knowledge of regulatory and compliance requirements/frameworks within the UK., • Experience in supporting teams business wide to enhance and develop their compliance knowledge and management of risks., • Proven experience in risk management, compliance programme development, and governance., • Understanding of anti-bribery, corruption, and modern slavery compliance frameworks is desirable, however training can be provided in this area., • Excellent leadership and communication skills, with experience in chairing committees or cross-functional meetings., • Experience of liaising with regulatory or governmental bodies together with effective senior stakeholder management. Skills & Competencies:- • Analytical mindset with a strong attention to detail., • Ability to manage multiple projects and stakeholders effectively., • Strong interpersonal and negotiation skills., • Proficiency in relevant compliance tools/frameworks and software is advantageous. Key Performance Indicators (KPIs):- • Timely and successful completion of audits and regulatory submissions., • Reduction in compliance risks and breaches., • Effective implementation of compliance training and awareness programmes. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

BRANCH MANAGER Are you looking for a challenge in a fast-paced environment? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Branch Manager,you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? Company Car 30 days holiday, inclusive of bank holidays Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments above your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have previous management experience in the service industry. Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale. This role is 40 hour per week contract, working across the week as branches are open on the weekend. About us : We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. Apply now ! TPBN1_UKTJ

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across Heathrow operations. This role is central to ensuring strong collaboration between departments, delivering against customer KPIs and SLAs, and building excellent relationships with retail partners and Heathrow Airport stakeholders. You will provide leadership at terminal level, champion company values, and act as a key point of contact for operational issue resolution, innovation and continuous improvement. The successful candidate will be an experienced people leader with strong operational knowledge, excellent stakeholder management skills, and the confidence to work across multiple terminals in a fast-paced environment. Key responsibilities Use the AMIS system proactively and predictively to support delivery of all company KPIs, including DAP, Media Dwell, Returns, IBTs and Customer Service Survey expectations. Operate across multiple terminals to support the needs of the business. Ensure high standards of customer satisfaction through regular customer interaction, catch-up meetings and effective use of the RCF / ICA process to resolve issues. Work in conjunction with the Head of Customer Experience to create and deliver a Personal Development Plan (PDP), actively seeking opportunities to meet agreed objectives. Take accountability for ensuring high standards of safety and security are maintained at assigned terminals, with corrective actions implemented where required. Promote proactive hazard reporting and a strong safety culture. Resolve operational and service issues using the RCF / ICA process. Train, mentor and coach team members, including active involvement in the PDP process. Promote employee recognition initiatives and lead employee engagement activity. Identify opportunities for innovation and contribute to company projects as directed by the Head of Customer Experience. Actively support company sustainability projects and initiatives. Build strong, interdependent working relationships with retail concessionaires and HAL operations to support issue resolution, problem diagnosis, adoption of new solutions and continuous development of terminal retail performance. Work with the Head of Customer Experience and HR to resolve people management issues. Play an active part in Monthly Management Reviews and wider strategic projects as directed by the business. Act as a key point of contact for Heathrow Airport Ltd , ensuring issues are resolved effectively and professionally. Support business growth and innovation by acting as a strategic partner across the operation. Undertake other duties in line with the scope and level of the role. Please note: this job description may be amended from time to time in line with changing business needs. Key relationships External Retail Business Partners Retail Inbound Suppliers Third-Party External Suppliers Internal HCC Head of Operations Head of Customer Experience Compliance Manager Operational Managers Additional Services Transport Manager CTIMs HR Finance IT Line Level Leaders Knowledge, skills and experience We are looking for someone who is a proven team player with excellent interpersonal skills and the confidence to engage effectively with senior stakeholders. You will be a strong and logical communicator, both written and verbal, with the ability to influence, gain commitment and overcome objections. You will also be ambitious, self-motivated, target-driven and able to use your management experience to strengthen team capability, improve service delivery and support customer satisfaction. Essential / desirable experience Previous management experience within food & beverage and/or retail operations would be highly desirable Strong understanding of inventory management and goods replenishment practices Solid experience using Inventory Management Systems Ability to manage complex operational issues and deliver sustainable results Exceptional customer relationship building skills with a proven record in customer management Strong influencing skills with the ability to identify and drive positive change Flexibility in shift patterns to meet the needs of the business Strong written and verbal communication skills, including reports and presentations Proficiency in Microsoft Word, Excel and Visio would be advantageous Commitment to acting as a role model who lives and promotes company values What were looking for A visible and hands-on leader Excellent stakeholder and relationship management skills Strong operational problem-solving ability A customer-focused mindset Confidence working across multiple teams and terminals A passion for continuous improvement, innovation and engagement Salary to be discussed Why join us? This is a great opportunity to take on a high-profile operational role within Heathrow, where you will have real impact on customer performance, terminal operations, team development and business improvement. TPBN1_UKTJ

A globally recognised, research-intensive academic institution is seeking an experienced Interim Head of HR to support a large, complex division delivering world-leading research across the UK and internationally. Strong track record of delivering HR strategy and leading change initiatives. This is

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McFall Recruitment Limited is seeking a Head of HR to join their fast-scaling fintech platform. Candidates should possess senior HR leadership experience in a tech environment and a strong understanding of regulatory frameworks. This pivotal leadership role involves leading the People function throu

A fantastic opportunity has arisen for a Head of HR to join a growing F&B provider. This role will work closely with the founder and senior leadership team to shape and deliver the development and implementation of a strong people strategy that supports operational excellence, performance management

A leading organisation in HR services based in Ringwood, Hampshire is seeking a Head of HR. The successful candidate will lead HR functions, implement strategic HR initiatives, and ensure compliance across multiple sites. This role offers competitive salary and excellent benefits in a supportive env

The ideal Head of HR candidate will be a seasoned HR Leader with experience across a broad range of HR functions. I am delighted to be partnering with The Elders who are seeking an experienced Head of HR to lead and shape the organisation's HR function in London. Be a thought partner to SMT on a wid

A high-growth B2B SaaS company in London is seeking a Head of Marketing to drive demand generation and pipeline growth. The successful candidate will have 5 to 10+ years of B2B SaaS marketing experience, preferably in HR tech.

You’ll take ownership of the HR function, providing both strategic oversight and day‑to‑day operational support to ensure the smooth running of all HR activity across the business. This is an excellent opportunity for a senior HR professional to step into a key leadership role on an interim ba

A growing SaaS business in London seeks a Head of HR to lead HR operations in a standalone capacity. The role offers a hybrid working model with a salary of £80,000 plus a comprehensive benefits package. The ideal candidate will have a proven HR leadership background within the tech sector and in-d

A respected national organization in Greater London is seeking a Head of HR & Operations to lead HR and operational services, ensuring legal compliance and fostering a positive employee experience. The ideal candidate will have proven leadership experience in HR, strong communication skills, and be

A growing conglomerate is seeking a Head of Human Resources to lead its HR department. The ideal candidate has extensive experience in HR management, excellent communication skills, and knowledge of UK employment law. Responsibilities include developing HR strategies aligned with business goals, ove

We are seeking a senior engineering leader to support the evolution of core enterprise platforms across HR and Finance, with a focus on the technical architecture, stability and modernisation of both SAP and Oracle estates. Awareness of core business domains such as Order to Cash, Procure to Pay and

Working closely with the Bursar, Co-Heads of the Prep, and the Principal, the Head of HR will play a key role in shaping and fostering a strong, values‑driven HR culture and ethos at Queen’s. This is a varied and influential role, suited to an HR leader who is comfortable operating across the fu

As the Head of HR, you will join a diverse group of talented individuals who come from a wide range of backgrounds and possess an extensive array of experience. HR Director, Director of People and Culture, Head of People. Head of HR – NW London, Hybrid - £125,000 - 12 month FTC.

In this newly created Deputy Head of HR role you will lead the HR Operations & Systems function, ensuring the delivery of efficient, high‑quality HR services. Deputy Head of HR (Operations and Systems), Human Resources. Significant experience leading HR teams in HR Operations, Shared Services or H

As Interim Head of HR, you will play a central role in creating an environment where talented, curious and driven individuals can do their best work and thrive. Oversee the appropriate use of our HR tools and software, ensuring records are accurate and up‑to‑date and implementing improvements to

Whale Tankers Limited is seeking a Head of Human Resources based in Solihull. The ideal candidate should have extensive HR experience and a strong understanding of UK employment law. The position offers generous benefits including a holiday bonus, private medical insurance, and a competitive pension

Queen’s College, London is seeking an experienced Head of HR to lead and develop the HR function across both our Senior and Prep Schools. This part-time role involves strategic input and hands-on operations, perfectly suited for an HR leader who is commercially aware and attuned to our educational

We offer hybrid working, with an expectation that you'll be in one of our H&B offices 2–3 days per week for collaboration, connection and key moments. As Head of HR – Tech & Digital, you'll play a critical role in shaping the colleague experience for around 600 colleagues across our Tech and Dig

Head of HR Systems required for a leading client based in London to help shape the future of their HR technology landscape. In this role, you’ll work closely with HR, Compliance, and key business stakeholders to ensure the HR systems operate smoothly and meet all regulatory and organisational stan