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Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholdersKey requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressureDesirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certificationsPackage and benefits Base salary £110,000 - £130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing supportThis is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

Learning & Development Coordinator (9-Month FTC) Immediate Start Required We're partnering with a well-established organisation based in Watford to recruit a highly organised and customer-focused Learning & Development Coordinator for a 9-month fixed-term contract. This is a fast-paced, hands-on role supporting the delivery of learning initiatives across a large and diverse workforce. This opportunity would suit someone who enjoys working at the heart of L&D operations, thrives in a structured environment, and takes pride in delivering a seamless experience for internal stakeholders. The Role Acting as a key point of contact for all learning-related queries, you'll play a central role in ensuring the smooth coordination and administration of training activity across the business. You'll be responsible for: Managing incoming L&D queries through an internal system, providing timely and professional support to employees and managers Coordinating end-to-end training logistics, including scheduling, bookings, materials, and supplier liaison Supporting the use of digital learning platforms and encouraging employee engagement with self-service tools Maintaining accurate training records, including attendance tracking and certification management Working closely with internal teams to support purchasing processes, including raising orders and processing invoices Building effective working relationships with external training providers and accreditation bodies Ensuring data accuracy across L&D systems and contributing to regular reportingAbout You You'll bring previous experience in a learning, HR, or training administration role, with a strong focus on customer service and process delivery. We're looking for someone who: Is confident using Microsoft Office and comfortable working across multiple systems Has excellent attention to detail and a commitment to data accuracy Can manage competing priorities and meet deadlines in a structured environment Is proactive, organised, and able to work both independently and as part of a team Communicates clearly and builds positive working relationships at all levelsWhat You Need to Know 9-month fixed-term contract Immediate availability is essential Hybrid/office-based working (depending on business needs) Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition

Mobile Towbar Fitter - Home Based - Flexible Hours • £34,000 to £42,000 depending on experience and location, • Plus bonus earnings up to £4,000 per year, • Monday to Friday, • Flexible working hours, • Quieter period between October and January with full pay maintained, • Company vehicle with fuel card and satellite navigation, • Tools provided, with support to build your own kit, • Tablet provided with full training, • Workwear and PPE supplied, • Overtime available during busy periods, • Ongoing support from a dedicated team, • 3 to 4 weeks training provided, working alongside an experienced fitter If you want to work for an established, nationwide and rapidly growing company that trusts you to manage your own work, with flexibility and support and no micromanagement, then this could be the job for you THE COMPANY & ROLE A leading UK automotive installation business with a strong nationwide presence. With a network of employed engineers operating across the country, they continue to grow due to high demand for their specialist services, with over (phone number removed) star reviews. This role offers the opportunity to work independently while being fully supported by an experienced head office team who manage bookings, logistics, and customer coordination. This is a field based role where you will work from home, travelling to customer locations within roughly a 80 mile radius. Parts are delivered directly to your home, allowing you to plan your day efficiently. Typically you will complete 2 to 3 jobs per day, depending on the vehicle and complexity. There is flexibility around start and finish times, as long as the work is completed. ESSENTIAL TO APPLY • Proven experience fitting towbars is highly desirable, • Candidates with a strong mechanical or electrical background are encouraged to apply, including vehicle technicians, mechanical fitters, field service engineers, or those with hands on installation experience, full training can be provided, • Ability to install electrics and wiring confidently, without supervision, • Full UK driving licence, • Comfortable working independently and managing your own schedule, • Strong focus on quality workmanship and customer service ROLE AND RESPONSIBILITIES • Install towbars and associated electrics on a range of vehicles, • Travel to customer locations to carry out installations, • Ensure all work is completed to a high standard, • Maintain a professional and customer focused approach on site, • Manage your own daily workload and travel efficiently, • Complete job records using provided systems and equipment Please note this role involves working outdoors throughout the year, and while flexibility is offered, some days may be longer depending on workload and travel. Please apply online and contact Adam Dyson for further information. . The Clever Fish Recruitment review all applications. However due to the high volume of applicants we receive, unfortunately we are not always able to respond to every applicant individually. If you’ve not heard from us within 5 working days, on this occasion your application has not been successful. . The Clever Fish Recruitment is acting as an Employment Agency with regards to this vacancy. As an Equal Opportunities employer, we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered based on their merits and abilities for the job. . By making an application to a job advertised by The Clever Fish Recruitment or providing your contact information to show interest in a job advertised by The Clever Fish Recruitment, you consent to the disclosure of your information to The Clever Fish Recruitment to assist our legitimate business needs. This includes agreeing for The Clever Fish Recruitment storing your information and allowing us to contact you regarding suitable job opportunities. You are within your rights to ask us to remove your information at any time

Key responsibilities for the role of Head of Logistics & Supply Chain Operations -. Key experience required for the role of Head of Logistics & Supply Chain Operations -. Head of Logistics & Supply Chain Operations.

The role involves overseeing contract logistics, managing key account relationships, and daily oversight of warehouse operations. The position offers a hybrid working model with in-person requirements three times a week.

American President Lines is seeking a Head of Operations in East Midlands, UK, to lead a high-performing team in our e-commerce operation. We offer competitive benefits including annual leave, pension schemes, and opportunities for personal development.

Working hand in hand with each of the business functions, this team are responsible for taking our strategy and translating this into programmes of work to transform & grow our business to deliver a better proposition and experience for our customers, enabling us to compete sustainably and more prof

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With a nationwide team of logistics and inspection professionals, we're committed to delivering industry-leading technology and services. At BCA Logistics, we offer a full spectrum of integrated services that support our customers throughout the entire fleet management process. As the Head of Operat

Zachary Daniels is seeking a Head of Distribution in West Midlands to lead the warehousing and transport operations for a fast-growing retailer. A competitive salary of £80k - £100k is offered with responsibilities encompassing compliance and continuous improvement. The role includes overall logis

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Your focus is simple: Protect and improve margin Bring structure to planning and execution Maintain service standards Build a disciplined, accountable team Core Responsibilities Transport Operations (Primary Focus) Full ownership of daily planning and fleet utilisation Direct management of transport

Take ownership of key business areas and KPIs, stepping up when the GM is off-site. Ready to lead from the front and help run one of the UK’s most stylish, best-equipped gyms?. The opportunity to personal train up to 2 clients per week outside of their contracted hours.

Facilitate professional and personal development of the team. Facilitate professional and personal development of managers and supervisors. In the UK, we're one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, technique

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We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Medirest.As a Catering Supervisor, you will be responsible for ensuring our kitche

You will spend a lot of time jumping in and out of the pool or the sea, so you will need to be confident in the water. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. A big personality + loads of stamina, energy

Are you passionate about food ,drink and service ,want to be part of an award-winning hospit.

At Popeyes everyone counts, it’s one of our values and something that sits at the core of who we are. We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. Ready to lead a team and bring the heat? At Popeyes, we’r

UK, working with a range of quality-led establishments including country house hotels, boutique.

Days holiday including bank holidays.

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Oportunidades de crecimiento profesional ( formador principal, transiciones profesionales ). En David Lloyd Clubs ofrecemos un horario diverso de clases de ejercicios , desde yoga hasta HIIT, junto con nuestras seis clases exclusivas de autor :.

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Assist Front Office should they need support and support in keeping the public areas clean.

Our team members are the ambassadors of our business and the heart of what we do. As a qualified Family Activity Supervisor, you will lead your team to deliver the children's activities with structure and enthusiasm whilst encouraging the maximum participation of the children. We create an environme

Plenty of work available from flexible work to fixed round options from Day 1 . Opportunity to Earn) is based on a competitive rate per parcel (piece-rate) and is regularly exceeded by couriers once up to speed! Your hourly earnings are driven by volume and efficiency, and we boost your income