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White Collar Factory (95009), United Kingdom, London, London Senior UX Researcher We are looking for a Senior User Researcher to join our Research team. Our Research team is at the heart of driving customer centricity in the business, helping Capital One identify and translate our customer needs into opportunities we can invest in. We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy. We take a rigorous approach to assessing the impact of our decisions, investing in monitoring and tools that allow us to gauge our impact and evaluate how well we are meeting our mission. The Research team is critical to this. Our team combines quantitative and qualitative measures, mixing methods and creatively designing new forms of enquiry to suit our customers and our business agenda. The research team helps drive tactical insight to help us optimise and improve existing products and service offerings, but also underpins our long-term view, working very closely with product, business, and design strategy in bringing behavioural insights into our planning and future goals. What you’ll do * Develop a roadmap of work across your dedicated areas of the business by engaging with your stakeholders, such as creating & hosting workshops to uncover where research can have the most impact. * Be able to clearly explain your reasoning behind chosen research approach & methodology to not only other researchers, but also those less familiar with research. * Work with both straightforward asks & ambiguous problem areas, identifying the appropriate methodology to use for specific research objectives * Lead research projects that contribute to the desirability, usefulness, and usability of our products, responding to strategy and delivery teams across the business. * Conduct hands-on user research studies (e.g. usability testing, user interviews, surveys, conjoint analysis, diary studies, etc.). * Present and communicate actionable findings clearly and effectively across the business in engaging and useful formats. * Partner closely with product management, design, and technology teams to integrate research into the product lifecycle & measure impact. * Mentor and elevate junior researchers, contributing to the growth of the UX research team and its best practices. * Lead on company-wide activities to build empathy for our current and future customers. What we’re looking for * Proven ability to plan and guide generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be picked up by business, product, and design partners. * Strong stakeholder management. Ability to understand the needs of different areas of the business, effectively communicate project goals & meet deadlines * Has experience with both qualitative & quantitative research methodologies, and has a mixed method mindset. * A drive to consolidate, document and present research findings, often from multiple sources, in short, concise, actionable, compelling stories to a wide range of audiences * Capacity to adapt existing research methods to the organisation's needs. * Experience managing multiple projects end-to-end, simultaneously. * Hands-on research skills, as well as experience working with external vendors where required. * Strong organisational skills and proactivity in coordinating teams and processes towards meeting deadlines * Desire and curiosity to learn about credit and lending. * Motivation to help build a rigorous user research practice with a strong commercial backbone. * A deep understanding and empathy for user needs and experiences. * Experience of working in financial services or other regulated industries is a plus. Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. * Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you’ll do • Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes, • Work to achieve the goals and vision shared by Product Management and your team Leadership, • Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience, • Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop, • Provide technical leadership and innovate within your team. What we’re looking for • A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner, • Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST, • Demonstrable knowledge of creating architectural designs that meet the business need, • Proven experience in technical leadership, with a passion for mentoring and nurturing engineers, • You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution, • You’re able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste, • Solving real world problems and being comfortable working in a complex regulated environment, • Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this and you’ll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation, • We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve, • We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs, • Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Technology Global Retail Brand (London, Hybrid) £100-£110k ***No Sponsorship - Must have UK RTW ***Must have an Omnichannel background A globally recognised retail brand is undergoing a major omnichannel transformation and is seeking an experienced Head of Technology to lead the next phase of its digital, operational, and customer-experience evolution. This is a pivotal leadership role with full ownership of the technology strategy, architecture, and delivery across stores, eCommerce, supply chain, and corporate systems. You will define and execute a long-term roadmap that modernises the entire tech estate and positions the brand for scalable, customer-centric growth. Reporting directly to the CEO, you will shape the technology vision for a business with a rich heritage, strong international presence, and ambitious plans for the future. What You’ll Lead • Develop and deliver a technology roadmap that enables a truly omnichannel end-to-end customer experience., • Oversee the rollout of Microsoft Dynamics 365 ERP across the organisation, ensuring strong process alignment and operational excellence., • Own the continued deployment and optimisation of Salesforce Commerce Cloud, steering the brand’s global digital and eCommerce capability., • Drive seamless integration between retail, eCommerce, POS, CRM, PIM, DAM and OMS systems to enable real-time inventory visibility, fulfilment accuracy, and high-grade customer personalisation., • Ensure resilient, scalable cloud and network infrastructure across stores, distribution, and head office., • Strengthen cybersecurity, data protection, and IT governance frameworks., • Optimise vendor relationships, licensing, and total cost of ownership across the full tech landscape., • Lead, mentor, and grow a high-performing internal technology team, fostering a culture of delivery, ownership, and innovation. About You • Strong background of senior IT leadership within retail, eCommerce, or consumer-focused environments., • Extensive experience delivering omnichannel transformations where digital and physical customer journeys converge., • Hands-on leadership of D365 ERP and Salesforce Commerce Cloud implementations — this is essential., • Strong architectural understanding of Azure, API integrations, and modern retail platforms., • Proven ability to modernise legacy systems, implement new tools at scale, and create a unified data and systems environment., • Commercially sharp, financially disciplined, and confident influencing at board level., • A leader who is both strategic and hands-on — able to define vision and drive execution. Why Join • Lead one of the most significant retail technology transformations in the UK market today., • Shape the global architecture and digital ecosystem of a highly respected brand., • Work in a business that views technology as a strategic growth engine, not a back-office function., • Influence omnichannel experience at scale across stores, eCommerce, and global customers.

Head of Data Technology & Operations Location: London (Hybrid - 1 day in office) I’m working with a large, purpose-driven organisation within the not-for-profit sector that’s focused on improving public health and wellbeing. We’re looking for a Head of Data Technology & Operations to join the technology leadership team. This is a pivotal position, responsible for the design, delivery, and continual enhancement of the organisation’s data platforms, systems, and services. The successful candidate will lead and inspire multiple data teams, ensuring data assets are well-managed, insight is effectively delivered, and technology supports the organisation’s long-term strategic goals. Key Responsibilities • Lead and coordinate the activities of teams across data engineering, data management, data governance, and analytics enablement., • Oversee the capture, prioritisation, and delivery of all data requirements, ensuring platforms and products meet organisational needs., • Partner with technology, business, and external stakeholders to design and evolve a robust data and analytics architecture that supports evidence-based decision-making., • Take ownership of the organisation’s data foundations and platforms, supporting the delivery of key digital and transformation initiatives., • Work closely with senior technology and data leaders to shape and implement the organisation’s overall data strategy., • Act as the senior owner of the Data Governance Framework, ensuring consistent adoption and best practice across all departments., • Develop and manage the roadmap for data-related projects, overseeing delivery governance and promoting a culture of continuous improvement. About You • Proven experience leading cross-functional data teams within large, complex organisations., • Strong understanding of data management principles, data engineering, modelling, and analytics — with a focus on delivering measurable value., • Demonstrable success in implementing systems and processes that enhance data-driven decision-making and digital engagement., • Hands-on experience with modern data ecosystems such as data warehouse and lakehouse technologies (e.g. Snowflake), data ingestion pipelines, data visualisation tools, and machine learning or AI applications in data management., • Solid grasp of cloud and on-premise architectures, integrating both modern and legacy systems., • Analytical mindset with excellent problem-solving abilities., • Experienced people leader with a track record of developing inclusive, high-performing teams and collaborating effectively with partners and suppliers., • Skilled communicator able to engage both technical and non-technical audiences, simplifying complex ideas and driving alignment across senior stakeholders. What’s in it for you You’ll be joining a mission-led organisation where data and technology are central to creating meaningful social impact. In return, you can expect: • A competitive salary and comprehensive benefits package, including generous pension and leave allowances., • Ongoing professional and personal development opportunities., • Access to employee wellbeing initiatives and discounts across a range of services., • A flexible working culture that values work–life balance and hybrid working arrangements. This is an opportunity to use your leadership and technical expertise to make a genuine difference — helping an organisation harness the power of data to improve lives and outcomes across the UK.

The Head of Digital Transformation leads the strategic planning and execution of digital initiatives across the organization. This role is responsible for driving innovation, improving operational efficiency, and enhancing customer experience through the adoption of digital technologies and processes. Duties & Responsibilities: • Develop and implement a comprehensive digital transformation strategy aligned with business goals., • Lead cross-functional teams to identify opportunities for digital innovation and process improvement., • Oversee the integration of new technologies (e.g., cloud computing, AI, automation, data analytics)., • Collaborate with IT, marketing, operations, and other departments to ensure seamless execution of digital initiatives., • Monitor industry trends and emerging technologies to inform strategic decisions., • Manage change initiatives, ensuring stakeholder engagement and adoption., • Establish KPIs to measure the success of digital transformation efforts., • Ensure compliance with data privacy, cybersecurity, and regulatory requirements. Qualifications: • Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred)., • 15+ years of senior leadership experience in digital strategy, transformation, or process excellence., • Proven track record of leading large-scale digital initiatives., • Certification in digital transformation, project management, or related areas (e.g., PMP, Agile, Lean Six Sigma). The role will be based in the Middle East - relocation is a must

Puma Investments are looking for a Senior Data Analyst to join our Operations team in London. Puma Investments raises funds from a variety of sources including wealth managers and IFAs from the very large including SJP, Barclays Wealth, Evelyn Partners, and Cazenove, through regional players to the very small independents, from execution-only brokers and from HNWs. We also work with leading wrap platforms including Fidelity, Aberdeen, M&G and Transact. Within this role, you will play a pivotal role in helping to shape our data strategy. The Senior Data Analyst will lead on designing and delivering data solutions while remaining hands-on with development, demonstrating effective project management capabilities and the ability to juggle multiple priorities successfully. This role requires strong expertise in developing robust data solutions and interactive dashboards using Power BI and Microsoft Dynamics 365. The ideal candidate will have experience designing, building, and maintaining APIs and data interfaces, ensuring seamless integration across systems. This role offers a pathway to a future leadership position, with the potential to manage the team as the function expands. The Senior Data Analyst will work closely with stakeholders across the entire Puma Capital Group, ensuring our data infrastructure, reporting capabilities and integration processes support business growth and operational excellence. Role Responsibilities: • Act as the subject matter expert for data strategy, advising senior leadership on best practices, emerging technologies, and opportunities for innovation., • Lead complex data transformation initiatives from inception to delivery, ensuring alignment with business objectives and regulatory requirements., • Drive the development of existing and new advanced Power BI dashboards and reports., • Assume ownership of data within Microsoft Dynamics 365, including cleansing, validation, and reconciliation., • Design scalable data models and implement robust ETL processes. Develop and maintain APIs and data interfaces to enhance system connectivity., • Ownership of the Data team ticketing system, to track and resolve issues efficiently., • Collaborate with technical and non-technical stakeholders to understand requirements and deliver effective, user-focused solutions., • Champion data governance frameworks, ensuring compliance with FCA, GDPR, and internal security protocols., • Create and maintain technical documentation with data maps and dictionaries, to ensure robust, secure, and well-documented data flows, • Provide technical guidance and mentorship to junior team members, fostering a culture of data-driven decision-making., • Stay ahead of industry trends in analytics, BI tools, and data engineering, applying insights to enhance Puma’s data capabilities. Experience Required: • Extensive experience in data analytics or engineering, within the financial services sector., • Advanced proficiency in Power BI and Microsoft Dynamics 365 (including marketing and sales modules)., • Demonstrable full-stack development skills in SQL, Turbo C and Python, with proven experience in API development and data integration., • Experience designing scalable data architectures and ETL pipelines., • Proven ability to manage multiple priorities and deliver projects successfully., • Exceptional communication skills, with the ability to translate complex technical concepts for non-technical audiences., • Demonstrable understanding of data governance, privacy, and security best practices., • Experience mentoring others and a desire to progress into a team leadership role., • High attention to detail, proactive approach, and experience working with external development partners is advantageous. Personal Attributes • Kind, • Values-driven, • Excellent communicator, • Adaptable and willing to get stuck into whatever needs doing, • Depth of character and gravitas but operating with humility, • The drive and attitude to excel in a high performing environment whilst maintaining high levels of integrity, • Energy, dynamism, and passion for complex business challenge, • Organised, rigorous and disciplined, • Pragmatic and practical About Us Founded in 2012, Puma Capital Group is an award-winning investment manager operating within the tax efficient space and is a leading provider of growth capital to UK SMEs and property finance to developers and real estate investors. The Puma Capital Group comprises four businesses focused on delivering long-term sustainable growth for our investors and partners: • Puma Investments, • Puma Property Finance, • Puma Growth Partners, • Puma Public Markets Collectively the Group has over £1 billion in assets under management, supports over 14,000 investors, and has funded over £2 billion in property developments across the UK. We are proud to have assisted dozens of businesses across the UK elevate and build to deliver on their brilliant ideas. In the years since we were set up, Puma Capital Group has grown significantly. We are now around 140 people across the Group, with our staff working from our head office in London, and regional offices in Manchester and Edinburgh. We are part of the Shore Capital Group which has offices in London, Liverpool, Guernsey and Berlin. It is an exceptionally exciting time for our business. Combining our already very strong track record with ambitious growth strategies, we have already developed our market share substantially and are looking to build further on our success. At Puma, we are committed to fostering an inclusive and diverse workplace. As an equal opportunity employer, we consider all applicants for employment without regard to race, religion, age, sexual orientation, gender identity, gender reassignment, family or parental status, national origin, veteran status, neurodiversity, or disability status. We strive to provide a work environment free from discrimination and harassment, where everyone has the opportunity to thrive. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. Importantly, research shows that men typically apply for roles when around 60% of the criteria is met, however, women and other underrepresented people often only apply when they tick every box. So, if you think you have what it takes, but don't necessarily meet every single point outlined in the role description, please do still get in touch – we would love to hear from you!

Our client is undertaking a major transformation to a primarily Azure cloud-based infrastructure, and they're looking for a skilled Azure engineer to play a key role in this exciting journey. The successful Azure Engineer will work as part of a highly collaborative Cloud Engineering team, driving operational excellence, automation, and compliance across a complex Azure environment. This is a fantastic opportunity to shape and evolve a cloud platform that supports critical business operations and sets new standards for reliability, scalability, and security. The Azure Infrastructure Engineer, will take ownership of Azure operational processes, ensuring the platform is secure, efficient, and aligned with industry best practice. The role will work closely with the Head of Infrastructure, Cloud Tech Lead, and cross-functional teams in Architecture, Security, and Development to deliver robust cloud solutions and continuous improvement across the estate. The role will be hybrid requiring 1 day per week in the clients London office. Skills & Experience; • Experience of implementing and managing Azure operational practices., • Deep technical expertise in Azure services: Azure AD, Networking, Security, and Governance., • Hands-on experience with Azure DevOps and CI/CD pipelines., • Strong proficiency with Infrastructure as Code (IaC) - Bicep or ARM templates., • Sound knowledge of networking technologies (LAN/WAN/MPLS) and Azure connectivity., • Experience using Azure Monitor, Log Analytics, and related management tools., • Experience with Azure services such as: Azure Purview / Policy | Azure Service Bus | Azure Blob Storage | Microsoft Entra | Azure Databricks | Azure Functions | Logic Apps | Dynamics & Lifecycle Service., • Experience of building and implementing operational controls, policies, and governance for the Azure platform., • Experience of managing and evolving Azure-based infrastructure across production and development environments., • Experience of supporting and transitioning new cloud solutions into operational service., • Experience of monitoring performance and ensuring high availability of key services (including Firewalls and AVD)., • Experience of ensuring compliance with security standards and integrating monitoring tools (e.g. ManageEngine/ITSM)., • Experience of providing technical guidance and knowledge transfer to infrastructure and support teams., • Strong understanding of security technologies - firewalls, VPNs, endpoint protection, and compliance.

Head of Technology – Contract (6 months+) 📍 London – Hybrid | 💰 £700–£800 per day (Outside IR35) Are you an experienced technology leader with a passion for driving innovation across cloud, infrastructure, and managed services? We’re supporting a leading global technology partner that delivers secure, high-performing IT operations and digital transformation to clients across sectors including shipping, real estate, energy, and investment. They’re looking for a Head of Technology to define and deliver their technology strategy — leading high-performing teams, driving technical excellence, and shaping the roadmap for internal operations and client-facing services. What You’ll Be Doing • Develop and execute a modern technology strategy aligned to business and client goals., • Oversee the delivery and optimisation of multi-client environments across Windows, Linux, Azure, AWS, and on-premise infrastructure., • Lead, mentor, and develop talented technology teams to deliver operational excellence., • Act as senior escalation point for complex technical issues., • Drive continuous improvement in service delivery, monitoring, and automation., • Collaborate with senior stakeholders and partners to deliver innovative, secure solutions., • Manage budgets, vendor relationships, and technology investments. What We’re Looking For • Strong background within IT Managed Services or technology consultancy environments., • Proven leadership experience shaping and executing technology strategy., • Hands-on experience with Windows & Linux administration, Azure and AWS., • Sound understanding of security frameworks (ISO 27001, GDPR) and ITIL principles., • Knowledge of automation tools (PowerShell, Bash, Terraform, Ansible)., • Excellent stakeholder management, communication, and mentoring skills., • Experience delivering cloud migrations, hybrid infrastructure, or endpoint modernisation projects., • Relevant certifications (e.g., Azure/AWS Architect, ITIL, CISSP/CISM) highly desirable. Why Join • Opportunity to lead technology direction for a global enterprise environment., • Collaborative, high-trust culture focused on innovation and improvement., • Work with cutting-edge technologies across Azure, AWS, and hybrid architectures., • Competitive day rate and long-term project potential.

📍 Hybrid (UK-based) | 💼 Permanent | ⚖️ Senior Level Are you passionate about data protection, governance, and driving best practices across an organisation? Planet Pharma are looking for a Data Governance Lead to champion data privacy and compliance while shaping our company-wide data culture. As a Data Governance Lead, you’ll act as the organisation’s Data Protection Officer (DPO) and Caldicott Guardian, ensuring compliance with the UK GDPR, Data Protection Act 2018, and relevant ISO standards. You’ll be the go-to expert for data privacy, advising leadership, guiding teams, and embedding privacy-by-design across all operations. What you’ll do • Lead data protection compliance and governance across the organisation., • Serve as the main contact for the ICO and other regulators., • Oversee ISO27001, ISO9001, and ISO13485 certification activities., • Develop and maintain data protection and security policies., • Support audits, training, and awareness programmes., • Manage DPIAs, breach responses, and data subject requests., • Partner with cross-functional teams to build a strong data culture. What we’re looking for • Proven experience as a DPO or senior data protection professional., • Expert knowledge of UK GDPR and the Data Protection Act 2018., • Strong understanding of ISO27001 and related standards., • Experience in research, healthcare, or not-for-profit environments (desirable)., • Excellent communication, analytical, and organisational skills., • Relevant qualifications (e.g. CIPP/E, CIPM, CISM, or equivalent) highly desirable. Ready to join a high-impact team driving digital transformation? About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Augustus Chukwuma (Recruitment Team Lead) at Planet Pharma for more information: E:

Location: London, One America Square Department: Technology Team Reports to: Group Chief Technology Officer (CTO), Dotted to Group Head of Change Head of Enterprise Architecture Job Summary The Head of Enterprise Architecture will shape the future business and technology landscape of BMS Group. This role bridges business strategy, technology execution and change, ensuring that strategic intent translates into effective operating models, business capabilities, and delivery roadmaps. The successful candidate will be responsible for building a business-aligned, capability-led architecture function that drives measurable business value, innovation, and scalability across the Group. Acting as strategist, advisor, and influencer, the Head of Enterprise Architecture will enable BMS to deliver change efficiently, strengthen resilience, and accelerate growth. This role sits within Technology for delivery alignment but works in close partnership with Group Change to ensure enterprise architecture is fully embedded in the design and governance of business transformation. Key Responsibilities Strategic Leadership • Define, own, and evolve the enterprise and business architecture strategy, ensuring it directly supports BMS Group’s business objectives across Reinsurance, Specialty, International, and Retail pillars., • Act as a trusted advisor to the CTO, Head of Group Change, and senior executives on both business capability development and technology investment decisions., • Partner with Group Change to translate business strategy into enterprise-wide operating models, business capabilities, and change roadmaps., • Lead, develop, and inspire the architecture team, ensuring expertise spans business, data, application, and technology domains., • Establish a clear two-year roadmap to mature BMS’s architecture capability, aligning technology and business outcomes., • Architecture Development and Delivery, • Design and govern a holistic enterprise architecture that connects business strategy, capabilities, processes, data, and technology into a cohesive blueprint for change., • Develop and maintain enterprise business capability maps, value streams, and target operating models to support prioritisation and investment decisions., • Ensure technology architecture evolves in line with business needs, balancing agility, resilience, and scalability., • Drive adoption of modern architecture principles (e.g., cloud-native, API-first, data-driven, AI-first) to enable innovation and integration across the enterprise., • Partner with business leaders to identify capability gaps, process improvements, and opportunities for simplification and automation., • Change Interaction, Governance and Assurance, • Act as a standing member of Change Co, working groups, and SteerCos, ensuring that change initiatives align with enterprise and business architecture principles., • Lead, develop, and inspire the architecture team, ensuring expertise spans business, data, application, and technology domains., • Establish a clear two-year roadmap to mature BMS’s architecture capability, aligning technology and business outcomes. Architecture Development and Delivery • Design and govern a holistic enterprise architecture that connects business strategy, capabilities, processes, data, and technology into a cohesive blueprint for change., • Develop and maintain enterprise business capability maps, value streams, and target operating models to support prioritisation and investment decisions., • Ensure technology architecture evolves in line with business needs, balancing agility, resilience, and scalability., • Drive adoption of modern architecture principles (e.g., cloud-native, API-first, data-driven, AI-first) to enable innovation and integration across the enterprise., • Partner with business leaders to identify capability gaps, process improvements, and opportunities for simplification and automation. Change Interaction, Governance and Assurance • Act as a standing member of Change Co, working groups, and SteerCos, ensuring that change initiatives align with enterprise and business architecture principles., • Support portfolio planning, prioritisation, and investment governance through architecture insights and capability-based analysis., • Define and implement business capability and value stream governance to track delivery outcomes against strategic objectives., • Work closely with Information Security, Data, and Risk functions to ensure compliance with regulatory, security, and operational standards. Stakeholder Engagement and Influence • Build strong relationships with senior business and functional leaders, fostering a shared enterprise-wide view of capabilities, dependencies, and priorities., • Facilitate workshops to drive shared understanding of architecture principles and how they translate into change outcomes., • Communicate complex architecture and business design concepts in accessible ways to both technical and non-technical audiences., • Represent BMS externally, contributing to industry thinking and strategic partnerships that advance the enterprise and business architecture vision. Innovation and Continuous Improvement • Stay at the forefront of emerging trends in enterprise and business architecture, ensuring BMS continues to evolve its capability maturity., • Lead pilots and proofs of concept that explore new operating models, digital capabilities, and automation opportunities, scaling successful outcomes across the Group., • Continuously identify opportunities to enhance operational efficiency, customer experience, and organisational agility through effective architecture practices Qualifications Education • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field., • Master’s degree or equivalent experience preferred. Experience • Insurance or financial services industry experience strongly preferred, with understanding of regulatory, operational, and customer dynamics., • Significant experience in IT and business transformation, including leadership roles within enterprise or business architecture., • Proven track record of developing and executing enterprise-wide architecture strategies that connect business and technology outcomes., • Demonstrated experience leading high-performing teams and driving cross-organisational change., • Strong background across multiple architecture domains (business, data, applications, infrastructure, and security). Skills • Strategic and visionary thinker with the ability to connect business strategy, capabilities, and technology execution., • Expertise in enterprise and business architecture frameworks (e.g., TOGAF, BIZBOK, Zachman) and modern architecture practices (cloud, APIs, data platforms)., • Commercial acumen with a focus on business value realisation and capability maturity., • Strong leadership and interpersonal skills, able to influence and inspire at all levels., • Excellent communication and presentation abilities, able to simplify complex concepts for both technical and business audiences. Personal Attributes • Visionary and forward-looking, with a passion for shaping how technology and business architecture enable transformation., • Collaborative and inclusive, building trust and alignment across diverse stakeholders., • Resilient and adaptable, thriving in a fast-paced and evolving environment., • Committed to continuous learning, professional growth, and the development of others.

Market Data Development Team Lead – Oil Trading / Data Management Systems London We’re seeking an experienced Market Data Development Team Lead to head up a talented group of developers responsible for delivering reliable, accurate, and high-performance market data solutions. This is a key leadership role supporting the Oil Trading Division within a global commodities business, ensuring the robustness of market data consumption, transformation, and distribution. Reporting to the Head of Market Data, you’ll lead the development of the firm’s Data Management System (DMS) — a critical platform supporting trading, risk, and analytics teams. You’ll guide your team through complex curve development, standardise data integration processes, and ensure market data accuracy across multiple systems and vendors. Key Responsibilities: • Lead and mentor a team of market data developers, fostering collaboration and high performance., • Own end-to-end delivery of market data solutions — from requirements gathering to build, testing, and deployment., • Act as Subject Matter Expert (SME) on commodities and oil market data, curves, and pricing structures., • Design, enhance, and maintain data parsers and ETL/ELT workflows to ensure standardised, testable, and scalable data delivery., • Develop and manage complex oil market curves to support pricing and risk management., • Liaise with internal stakeholders, exchanges, PRAs, and data vendors to ensure seamless data flow and integration., • Provide second-line support for daily data parsing, computation, and delivery processes., • Champion coding standards, automation, and best practices in an Agile data development environment. Skills & Experience: • Proven experience leading market data or data engineering teams within commodities or financial trading environments., • Deep understanding of market data onboarding, processing, and distribution from multiple data sources (files, APIs, web scraping)., • Strong background in ETL/ELT pipelines, data warehousing, and data management best practices., • Proficiency with data processing frameworks, automation, and deployment workflows., • Hands-on experience in developing data services and applications that automate business processes., • Familiarity with Zema, containerisation (Docker), and continuous deployment tools is highly advantageous., • Committed to data quality, reliability, and governance standards. Why Join: This is a unique opportunity to lead the evolution of market data technology within a fast-paced global oil trading business. You’ll shape data strategy, drive automation and innovation, and play a pivotal role in enabling smarter, faster trading decisions.

Head of Modern Workplace Location: 2-3 days a week in Leeds or London We are currently partnered with a global client seeking an experienced M365 Product Owner to manage and optimize their M365 platform, ensuring it delivers business value and meets user needs. You will lead the integration of Microsoft Copilot and other AI tools, drive user adoption, and ensure security and compliance across services. You’ll manage a team of 14 individuals, develop product roadmaps, and collaborate with cross-functional teams to continuously improve the platform. Key Responsibilities • Lead M365 services (Teams, SharePoint, OneDrive, Exchange, Power Platform) and integrate AI tools like Microsoft Copilot., • Develop and maintain M365 roadmap, aligning with business goals and incorporating new technologies., • Manage a team, ensuring high performance and user satisfaction., • Oversee security, compliance, and cost management of M365 services., • Collaborate with stakeholders and drive platform improvements Skills & Experience • Proven M365 experience (Teams, SharePoint, OneDrive, Exchange, Power Platform)., • Expertise in integrating AI tools like Microsoft Copilot., • Strong leadership, product management, and Agile methodology experience., • Knowledge of security and compliance best practices in M365., • Ability to communicate technical details to diverse audiences. What's in it for you: • Chance to have a real impact, shape a function and make it your own, • Lead on implementation of cutting edge tech (such as Copilot), • Be a part of an ongoing large scale business transformation

Director of Artificial Intelligence & Enterprise Data Strategy Location: London / Hybrid Overview Our market-leading banking client is looking to appoint a strategic and forward-thinking Director of Artificial Intelligence & Enterprise Data Strategy to shape how advanced technology and data capability drive the next stage of its transformation journey. This executive-level role will define the bank’s data and AI vision, designing a scalable architecture, embedding responsible AI, and enabling intelligence-led decision-making across operations, risk and customer experience. You’ll influence strategy at Board level while leading a small, expert team that works across digital, transformation and technology functions. Key Responsibilities • Define and execute the organisation’s AI and enterprise data strategy, aligning it to strategic, regulatory and operational objectives, • Design and evolve a modern enterprise data architecture that supports analytics, automation and innovation at scale, • Lead adoption of artificial intelligence and machine-learning capabilities that enhance resilience, efficiency and customer outcomes, • Establish a responsible AI framework, ensuring transparency, governance and regulatory compliance, • Partner with technology, digital and transformation leaders to embed data intelligence into products, services and core platforms, • Build and develop a multi-disciplinary data and AI team, fostering collaboration and a culture of continuous improvement, • Champion data literacy and AI enablement across senior leadership and operational teams Mandatory Experience • Proven track record in data, analytics or AI leadership at Director or Head-of level within banking or large-scale financial services, • Experience designing and executing enterprise data strategies that deliver measurable business outcomes, • Expertise across data architecture, governance, automation and applied AI, • Strong understanding of risk, compliance and operational resilience frameworks in a regulated environment, • Ability to communicate complex concepts clearly to non-technical executives and Boards, • Demonstrated success in building teams and driving cultural adoption of data-led transformation Benefits & Package • Competitive compensation including base pay and annual incentive, • Private medical insurance and health benefits, • Generous pension contributions, • 30 days’ annual leave plus bank holidays, • Hybrid working model with flexibility built in, • Life assurance and income protection, • Access to professional development and wellbeing support If this sounds like the kind of strategic challenge you’d like to lead, please submit your CV. Suitable applicants will be contacted to discuss the role in more detail.

📍 London (Hybrid – 3 days in office / 2 days from home) 🕘 Full-Time | 37.5 hrs/week | Flexibility required to support global teams Ready to take the lead in shaping the future of global network infrastructure? An excellent opportunity for a high-calibre, forward-thinking Head of Global Network Infrastructure to join a global technology team at a pivotal moment of transformation. This newly created role offers the chance to lead a high-performing, globally distributed team of network professionals across the UK and other international regions, and to drive a strategic SD-WAN rollout. You will serve as both a technical authority and people-focused leader, ensuring the global network is robust, efficient, and fit for the future. 💼 Your Role As Head of Global Network Infrastructure, you will: • Establish and maintain a strong working relationship with our newly onboarded SD-WAN vendor, ensuring seamless collaboration and delivery excellence., • Drive strategic decisions and provide technical leadership across a global enterprise network., • Lead the implementation and migration of SD-WAN, with specific experience in HPE SD-WAN technology., • Manage and mentor a team of 15 network professionals across multiple regions, fostering a culture of accountability and growth., • Oversee incident management and escalation, ensuring rapid resolution and minimal business impact., • Work closely with senior stakeholders, including engagement at CIO level, to align network strategy with wider business goals., • Balance day-to-day operational excellence with transformative project delivery in a fast-paced environment., • Define and implement a global 24×7 network support model using a mix of internal and third-party resources. 🧠 What You’ll Bring While this is not a hands-on role, you will bring deep technical understanding to guide decisions and lead delivery with authority. Core Experience • Proven experience in SD-WAN design, deployment, and migration across global organisations., • Solid enterprise networking background across multi-site LANs/WANs., • Proficiency in Cisco technologies (Nexus 3K/9K, BGP, OSPF, EIGRP)., • Experience with firewalls (Palo Alto, Fortinet), VPNs, MPLS, and wireless (Aruba)., • Knowledge of cloud networking in platforms such as Azure, AWS, and GCP., • Hands-on familiarity with monitoring tools such as SolarWinds, PRTG, and F5., • Strong vendor management skills, including defining statements of work, negotiating SLAs, and ensuring consistent service quality., • Experience managing third-party service providers and maintaining high service standards. Leadership & Strategy • Proven experience leading globally distributed teams, including line management of 15 staff and mentoring., • Ability to influence and communicate effectively with senior stakeholders up to CIO level., • Strategic thinker with a track record in IT service improvement initiatives., • Experience defining and delivering 24×7 support models., • Strong capability in incident management and crisis leadership. 🌟 Desirable Skills and Experience • Certifications: CCNP, CCIE, PCNSE, NSE4/7, or similar., • Familiarity with Zero Trust, ZTNA, and SASE., • Experience with network automation/IaC (Ansible, Terraform, Python)., • Understanding of GDPR, Cyber Essentials, ITSM/ITIL frameworks. 📌 Why This Role? This is your opportunity to shape the future of a global network strategy, lead transformational projects, and influence at the highest levels. You'll help drive innovation in SD-WAN, improve resilience and performance, and bring automation and intelligence to a modernised, future-ready network. This isn’t just about keeping the lights on — it’s about setting the direction for where their network goes next. 📍 Location & Working Style Based in London, operating a hybrid model (3 days in the office, 2 days remote). Standard UK hours, but flexibility is expected to collaborate with global regions. This role will offer a market-competitive salary and a comprehensive benefits package. Apply now to build a smarter, faster, and more secure global network.

Summary At Anya Hindmarch, creativity and craftsmanship meet innovation and technology. This is an exciting time to join our business, as our technology landscape is undergoing significant change and transformation. We are seeking a dynamic Senior IT Manager to lead and oversee all aspects of our IT operations, ensuring our systems are as exceptional as our products. This pivotal role will shape and deliver our technology strategy, managing a hybrid (on premise/SaaS) IT environment that supports our head office departments, retail stores, wholesale operations, e-commerce platforms and global events. You will be the driving force behind maintaining our key business systems and data, IT infrastructure, IT security and digital tools, ensuring they empower our teams, delight our customers and keep us ahead in a fast-moving luxury retail landscape. From managing ERP reporting to supporting staff on site at high profile trade shows, you will combine technical expertise with commercial awareness, making technology a true enabler of our brand vision. Key Responsibilities • Oversee and maintain core IT business systems for day-to-day business operations, including but not limited to – SAP B1 (ERP), Shopify, SQL BI reporting, Microsoft 365 and Microsoft Azure., • Provide day to day end user support (alongside MSP), resolving technical issues promptly to minimise downtime., • Act as the advocate for clear IT architecture and clear data structures as business systems evolve and develop, avoiding IT and data technical debt wherever possible., • Produce clear, proactive documentation for systems, processes and troubleshooting guides., • Support end to end business processes running on SAP B1 (ERP), from campaign planning and product creation through to MRP., • Lead and support Shopify operations end to end, including e-commerce, retail POS system, integrations and performance optimisation, as Shopify underpins our online and in store sales, inventory management and omnichannel customer experiences., • Support wholesale market operations, ensuring technology solutions meet commercial needs., • Provide front line retail store and head office support, ensuring smooth technology operations in both customer facing and internal environments., • Be the key point of contact for travelling trade shows, ensuring all IT, POS and connectivity requirements are met for seamless event operations., • Manage relationships with third party vendors and oversee Managed Service Providers (MSPs) to ensure service quality and value., • Mentor and train employees across the wider business, building digital capability, improving technology adoption and fostering a culture of continuous learning., • Implement and monitor cybersecurity measures to protect company data, systems and networks., • Oversee IT infrastructure planning, maintenance and upgrades to support business growth and resilience., • Manage network infrastructure alongside MSP, with a focus on Cisco Meraki technologies, ensuring secure and reliable connectivity across all sites. Required Skills & Qualifications • Experience with retail business systems – ERP (e.g. SAP, NetSuite), e-commerce, POS, warehouse, CRM and BI tools., • Solid background in retail and head office IT operations, with hands on experience supporting both environments., • Strong organisational, problem solving and communication skills, with the ability to translate technical concepts for non-technical audiences., • 3–5 years of IT/retail industry experience, with a track record of delivering results in fast paced, multi-site organisations., • Experience troubleshooting code / data issues and supporting interface development, and skilled in vendor and third-party management, including oversight of Managed Service Providers (MSPs)., • Proven ability to manage MSP workload and ticket queues effectively, ensuring timely resolution and service excellence., • Competence management., • Proven cybersecurity knowledge, including implementation of security best practices and compliance measures., • Knowledge of on premises network infrastructure and SaaS environments (e.g. Microsoft Azure)., • Experience in multi-site management, ensuring consistent technology standards and service delivery., • in budget management (OPEX and CAPEX), with the ability to plan, track and optimise IT spend., • Experience managing and influencing colleagues at all levels, including C suite stakeholders., • Knowledge of SQL for business reporting, • Knowledge of Microsoft Azure, Microsoft 365 and related Microsoft business applications. Preferred Skills • Database management or data management experience., • Familiarity with SAP B1 to support end to end business processes., • Experience with Shopify POS, • Experience in wholesale market operations and related technology solutions., • Exposure to trade show IT support, including POS and connectivity setup.

Head of Microsoft Copilot AI Strategy London – 3 days a week on site Salary: £150,000+ (permanent, with flexibility based on experience) Contract Option: Possible, though permanent hire preferred A leading global financial institution is undertaking a strategic rollout of Microsoft Copilot across its enterprise systems. The organization is seeking an experienced AI Consultant and Copilot expert to design and drive an enterprise-wide innovation roadmap focused on enhancing productivity, project management, documentation, and delivery efficiency across corporate and operations functions. This role sits within a newly created, high-impact initiative exploring how AI and Copilot technologies can transform enterprise operations beyond coding — with a particular focus on business analysis, testing, and overall project delivery. The successful candidate will define and execute the Copilot strategy, build an innovation pipeline for AI productivity use cases, and work closely with senior stakeholders globally to embed automation and efficiency across the business. Key Responsibilities • Develop and implement a comprehensive Copilot and AI innovation strategy for the enterprise., • Lead automation discovery to proactively identify and assess AI and automation opportunities across business processes, focusing on measurable efficiency and business value., • Conduct detailed process analysis to evaluate feasibility and potential benefits of automation initiatives., • Design solutions by creating detailed Process Design Documents (PDDs) and defining requirements for Robotic Process Automation (RPA), AI, and Natural Language Processing (NLP) solutions., • Collaborate closely with process Subject Matter Experts (SMEs) and automation developers to optimise and redesign business processes., • Build and manage an innovation pipeline for Copilot and AI use cases outside traditional development functions., • Identify, prioritize, and drive productivity improvements across project management, QA, and documentation., • Partner with senior global stakeholders (London and New York) to evangelize AI-driven transformation initiatives., • Establish metrics and success criteria for AI adoption and report on performance outcomes. Essential Experience • Proven experience implementing Microsoft Copilot, • Strong understanding of project management, business analysis, and testing functions in enterprise environments., • Hands-on experience designing automation or AI-enabled process improvements., • Ability to engage and influence senior stakeholders (Director/SVP level and above) with credibility and strategic insight., • Background in banking, corporate, or large-enterprise operations preferred., • Demonstrated track record of communicating complex AI strategies and driving adoption across diverse teams. Candidate Profile • Senior-level professional (Director-level or equivalent) with demonstrable expertise in AI strategy, Copilot deployment, and automation leadership., • Strategic thinker with a pragmatic, delivery-focused mindset., • Confident working in new and exploratory “black box” initiatives with significant growth potential This is a unique opportunity to lead a first-of-its-kind AI and Copilot innovation program within a major global financial institution — shaping the roadmap for enterprise AI adoption and defining the future of productivity transformation.

The Role We are looking for a skilled and experienced Senior Data Engineer to join our Data Science team. The team ingests large amounts of complex sensor data (billions of data points a day), combines it with data from other teams, and produces advanced modelling products that help people park their car or charge their electric vehicle. ___ These machine learning models are high-quality production services and are updated regularly using fresh data. You will lead the design, development, and enhancement of pipelines to ingest and process streaming data for use in our machine learning models. You will be an important member of our team, lead engineering initiatives and work with smart colleagues in a supportive environment. Responsibilities You will develop pipelines for scalable big data processing with Spark, and real-time data streaming with Kafka. These pipelines will need to be written using efficient, testable, and reusable Python code using (for example) Numpy, Pandas and Pyspark. We manage our numerous pipelines using Airflow to meet our data serving and modelling requirements. Our services are reliable, robust, and follow industry best practice in data validation, transformation, and logging. We are hands-on with our infrastructure and cloud deployments. We are also looking for this position to lead initiatives enhancing our processes and infrastructure. The areas for these improvements could be our CI/CD pipelines, our data monitoring capabilities, or our feature stores. We are always looking for new senior engineers to use their experience to promote best practices amongst our data scientists and junior engineers. Although the work is quite autonomous, we value working in a team and like to collaborate and support each other in any way we can. Requirements • Proven experience as a software or data engineer in complex production environments., • High proficiency in Python, including software development standards and knowledge of the Python data science / engineering ecosystem (e.g. Numpy, Pandas)., • Strong command of Linux, containers (Docker), and infrastructure as code for cloud deployments (AWS preferred)., • Comfortable leading initiatives and mentoring others., • Experience with:, • Large-scale data processing in the cloud (we use AWS)., • Distributed processing frameworks, such as Apache Spark., • Desirable, experience with:, • Workflow management tools, such as Apache Airflow., • Streaming data processing, such as Apache Kafka., • Data or ML platforms, such as Snowflake or Databricks. Benefits You can expect great employment benefits such as: • Flexible working - hybrid home and office-based opportunities., • Paid Leave if you participate in an event for Charity., • 25 Days holiday entitlement., • An enhanced Workplace Pension Scheme - 5% by Arrive, 3% by you., • Private Medical Health Insurance., • Fantastic wellbeing programmes, including On-site Sports massages, Reiki and Head massages every week., • Discounted gym membership., • Access to Blue Call, a mental health support platform., • Enhanced Maternity and Paternity offering. About us We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. One of the key brands within the Arrive is Parkopedia. Parkopedia is the world’s leading connected car services provider, used by millions of drivers and organisations such as Apple, Here, TomTom, and 20 automotive brands ranging from Audi to Volkswagen. Its mission is to provide the best in-car data and transaction services, to make mobility ecological, efficient and convenient.

Enterprise Application Architect. Hybrid working. London 2 days a week, remainder remote. 12-month Fixed Term Contract Are you ready to shape the future of digital transformation at a leading organisation? We are looking for an Enterprise Application Architect to play a pivotal role in defining, developing, and governing their application architectures. This is an opportunity to lead on embedding automation and AI, modernising systems, and ensuring alignment with the TOGAF Standard as they deliver an ambitious digital strategy. The role. As an Enterprise Application Architect, you will: • Lead the development of application architectures that are fully aligned with business, data, and technology domains., • Drive application rationalisation and the retirement of legacy systems., • Integrate automated, AI, and cloud-smart approaches at the heart of their digital estate., • Create TOGAF-aligned deliverables including architecture principles, roadmaps, and gap analyses., • Partner with senior stakeholders to translate business needs into effective, future-proof technology solutions., • Provide thought leadership, mentoring, and consultancy across the organisation., • Deputise for the Head of Enterprise Architecture when required., • This is a senior, strategic position where you’ll combine leadership and technical expertise with the ability to influence and guide key decisions across the client. What’s on Offer? This role comes with an attractive package, including: • Salary c. £80,000 - £84,500 pa., • Generous pension scheme., • 30 days' annual leave (plus bank holidays)., • Flexible hybrid working arrangements., • Comprehensive personal and professional development opportunities, including support for TOGAF v10 certification., • Inclusive employment policies that support diversity and work-life balance., • Duration/Type: Full-Time, 12 month fixed term contract. What we’re looking for. You’ll bring a blend of vision, experience, and influence. Essential skills and experience include: • A degree in Computer Science, IT, Engineering, or equivalent professional experience., • TOGAF Certified and/or related frameworks (e.g. ArchiMate)., • Extensive experience in Enterprise Architecture within a complex environment., • Strong knowledge of application rationalisation, automation, and AI integration., • Extensive experience with Application Architecture and Enterprise Application Architecture tooling (e.g. ArchiMate, Sparx, Ardoq, BizzDesign)., • Experience of architecting solutions in multiple cloud and on-prem platforms, including Saas, IaaS, and PaaS, • Excellent analytical, planning, and communication skills, with the ability to influence both technical and non-technical stakeholders., • Significant experience of developing architecture documents, strategies and roadmaps, • Leading small teams of architects., • Extensive understanding of strategic and emerging technology trends, and designing existing, new and emerging technologies Desirable experience includes: • Experience in architecting solutions in Azure, AWS, GCP is desirable., • Integration platform improvements., • Cloud-smart strategies and automation platforms., • Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join? This is more than a technical role – it’s an opportunity to make a lasting impact. You’ll be central to shaping the clients digital future, embedding innovative solutions that improve experiences for staff, students, and stakeholders alike. In return, we offer a collaborative, forward-thinking environment with excellent benefits and career development opportunities. Diversity The client values diversity and is committed to creating an inclusive environment for all employees and their aim is to become the most inclusive organisation of its kind, anywhere. In line with this mission, they have set up a Women in Technology network to encourage collaboration with cross-functional teams to support the professional development, mentorship, and leadership opportunities for women in IT Services. Recognising the underrepresentation of women in IT Services, the Network aims to promote the growth and advancement of women in their technology workforce. Note: Reasonable adjustments will be made throughout the recruitment process for candidates with disabilities. Applications from individuals seeking flexible working arrangements are welcome. How to Apply If you are an experienced Enterprise Architect with a passion for innovation and business impact, we’d love to hear from you. Apply now by sending your CV to Simon at . Services advertised are those of an Employment Agency.

Head of Client Integration | Housing Governance – Energy Services | London, Hybrid | Up to £80K + Bonus A Head of Client Integration is needed for a leading compliance and energy solutions company who are looking for support to their rapid growth and transformation with the mission to enhance energy efficiency and improve living standards. Working closely with the CIO and senior business and operational stakeholders, you’ll play a key role in defining a standardised, scalable, and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team of developers, analysts, and data specialists to optimise delivery speed, integration quality, and overall client satisfaction. The Head of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly documented, and executed smoothly. You’ll define best-in-class integration frameworks, reduce technical complexity, and champion process and automation improvements to reduce costs and increase speed to value. You’ll also monitor performance metrics and drive continuous enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £80K + bonus + benefits 🏡 Remote working with some travel to Liverpool, Stowmarket & client sites 🤝 Reporting into the CIO Key Responsibilities: • Act as the senior point of contact for new clients during mobilisation and integration, • Work closely with bid teams to shape integration elements in tenders and proposals, • Define and own standard integration approaches with Housing Management System vendors, • Lead and grow a cross-functional team of developers, analysts, and data experts, • Ensure mobilisation projects are delivered on time, within budget, and aligned to expectations, • Drive automation, testing efficiencies, and continuous improvement in integration processes, • Establish and track KPIs to measure onboarding success, speed, cost, and client satisfaction Preferred Experience: • Background in housing, utilities, field services, or asset management, • Familiarity with IFS, Creatio, or similar workflow/service management platforms, • Experience with Housing Management Systems such as Capita, Civica, Orchard, MIS ActiveH, • Project management certification (PRINCE2, PMP, Agile) beneficial, • Understanding of automation and testing frameworks If you are interested in this Head of Client Integration role, please send your CV ASAP via this advert or to

Head of Engineering – Digital Product Studio (London / Hybrid) 💻 £130,000–£150,000 + Profit Share | Employee-Owned | AI, Mobile, Web, Cloud | Start Jan 2026 We’re working with a global digital product studio known for creating beautifully crafted, high-impact digital products and experiences. They partner with some of the world’s most innovative brands-combining design, technology, and strategy to deliver solutions that make a difference. As they expand into larger-scale, AI-powered and data-rich projects, they’re looking for a Head of Engineering to lead and grow their multidisciplinary engineering team. The Opportunity This is a key leadership role at the intersection of technology, people, and product delivery- ideal for someone who wants to combine hands-on architectural expertise and people leadership, delivery with strategic influence across a creative, purpose-driven business. You’ll lead a diverse engineering group spanning the UK and EU, helping scale the team from ~35 to 50+ people. You’ll shape technology strategy, nurture a high-performing culture, and play a pivotal role in delivering some of the most exciting digital and AI-driven products in the market. What You’ll Do • Lead and inspire a cross-disciplinary engineering team- driving standards, performance, and wellbeing., • Set the technical direction across mobile, web, and backend systems- ensuring architecture, scalability, and security., • Partner with senior leaders on client engagements, helping win, scope, and deliver large-scale (6–12 month) digital transformation projects., • Introduce new engineering patterns, processes, and tools across AI, cloud, and microservices architecture., • Maintain strong collaboration across design, product, and delivery teams, ensuring projects run smoothly and clients are delighted., • Act as a player-coach- mentoring others while staying close enough to the tech to make informed, impactful decisions. What You’ll Bring • Proven experience as a Head of Engineering / Engineering Director / Principal Engineer/Architect within a digital agency, consultancy, or product studio., • Strong background in architecting modern systems across web and mobile technologies., • Hands-on exposure to stacks such as TypeScript, Python, Golang, Angular, Native Mobile, and modern databases., • Understanding of AI and generative technology (e.g., LangChain, LLMs, ML-based product features) or curiosity to learn., • Excellent people leadership and coaching skills – empathetic, balanced, and able to foster a collaborative, inclusive culture., • Experience working across multiple client projects, balancing innovation, technical quality, and delivery timelines., • A systems thinker with strong communication, commercial awareness, and the ability to make tech make sense. Why Join • Join a design-led, employee-owned studio where creativity, collaboration, and purpose drive everything., • Shape the engineering function during a pivotal growth phase- with major investment and expanding global reach., • Work across cutting-edge digital and AI-powered projects that make a tangible impact., • Enjoy a genuinely flexible hybrid model (2–3 days in Shoreditch) and travel opportunities to teams in Europe and the US., • Excellent culture- supportive, low-ego, really innovative ad fast paced. The Package • £130,000–£150,000 base salary (dependent on experience), • Profit share % based on salary and company performance, • Long-term incentives and performance-based rewards, • Comprehensive benefits including health, wellness, and development support, • Flexible working + the opportunity to travel to clients and studios across EU and the US. Sound like you? If you’re excited by the idea of leading an exceptional engineering team, building cutting-edge products, and being part of a mission-driven global studio- we’d love to hear from you. 📩 Apply now or reach out for a confidential chat to learn more.

Role Title: Program Test Manager Duration: contract to run until 31/12/2026 Location: London, Hybrid. At least 2 days per week onsite Rate: up to £386.40 p/d Umbrella inside IR35 Must Have Skills: • Preferably worked as Head of Test earlier or 20 years’ experience in QA / Quality Engineering (technical background preferred), • Multi years of Transformation Program experience or 10+ years’ experience in Delivery Test Management on strategic complex programmes, • Worked/managed Finance & Acturis program, • Looking for someone with excellent English skills, • Master’s degree in a STEM subject Desirable Skills: • Knowledge of IFRS 17 / IFRS 9 and regulatory reporting., • Experience with Oracle Cloud ERP & EPM and integration testing., • Expertise in data migration, reconciliation, and financial controls testing., • Familiarity with cutover planning, dress rehearsals, and parallel runs. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Head of Middle Office / IBOR Technology - Investment Management BRUIN are working with a global investment manager who require an individual to lead their middle office and IBOR technology team. This is an individual contributor role and would suit a Senior Product Manager or Product Owner who has experience managing a middle office suite of applications. The business are currently going through a global middle office transformation, implementing new IBOR and reconciliations solutions. Experience needed: • experience as a Product Owner working with middle office investment management or IBOR related technology., • experience setting strategy and roadmaps across investment management products and technology., • ability to work with members of the business in investments and middle office and have strong business acumen., • experience working with technology solutions such as Simcorp, Neoxam or similar. This is a unique opportunity to set strategy and technical direction of a global investment manager.

Head of IT London / Hybrid We’ve partnered with a highly reputable bank that’s entering a new phase of digital transformation. They’re looking for an experienced Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and digital channels. You’ll work closely with senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: • Lead the IT function, setting strategic direction and ensuring alignment with business objectives, • Oversee infrastructure, applications, service delivery, and vendor relationships, • Drive transformation projects across core platforms, digital channels, and customer-facing technologies, • Ensure operational resilience, security, and regulatory compliance are embedded in all technology initiatives, • Partner with senior leadership to translate business goals into scalable, secure technology solutions, • Build and develop high-performing teams and foster strong collaboration with external partners What we’re looking for: • Senior IT leadership background gained in banking or a regulated financial services setting, • Strong grasp of governance, security and regulatory expectations, • Broad technical understanding across IT infrastructure, cloud and core banking platforms, • Experience with digital banking initiatives and modern cloud technologies, • Proven experience managing third-party technology partners and outsourced services, • Experience leading modernisation and transformation initiatives, • Confident communicator with strong leadership and stakeholder engagement skills What’s on offer: • Highly competitive compensation, • Annual bonus scheme, • Private medical cover, • 10% employer pension contribution, • Central London location with a modern office environment, • Hybrid working model (2–3 days in office), • Career growth and development opportunities within a growing technology function If this opportunity aligns with your experience, we welcome your application.

Business Intelligence Engineer We’re for a Business Intelligence Engineer to join an exciting re-insurance company, playing a key role in driving the business toward becoming a truly data-driven organisation. Reporting to the UK/EUR CEO with a matrix line to the Head of Data, this role will suit someone who’s confident designing and delivering modern BI solutions, building strong business partnerships, and using data to power strategic decision-making across the organisation. What you’ll be doing • Designing, developing, and maintaining data management and visualisation solutions that enable smarter, faster decision-making., • Building and maintaining reporting and data layers on top of the Azure Cloud data warehouse to drive consistency across business reporting., • Partnering with business teams and IT to deliver accurate, meaningful management information that reflects real business performance., • Using your understanding of insurance data to build solutions that are fit for purpose and tailored to business needs., • Enhancing automation across the business, helping teams streamline processes and reduce manual effort., • Supporting ad-hoc data projects and special initiatives as needed., • Ensuring compliance with regulatory and governance standards, including consumer duty, financial crime, and prudent management requirements. What you can bring • Strong SQL experience, with additional skills in Power BI (essential) and ideally some exposure to R, Python, DAX or similar languages., • Experience working in cloud-based data environments, ideally Azure., • A background in insurance or financial services would be highly beneficial., • Excellent communication and stakeholder skills — able to translate complex data into clear, actionable insights., • A sharp eye for detail, strong analytical ability, and a passion for problem-solving., • A proactive, results-driven approach — able to work independently and prioritise effectively in a fast-paced environment., • Degree in Computer Science, Maths, Actuarial Science, or a related quantitative field. What’s in it for you • A high-impact role working directly with senior leadership and shaping how data is used across the organisation., • The chance to own and build BI capabilities within a growing, transformation-focused environment., • Exposure to cloud-based analytics, automation, and enterprise-level reporting., • Collaborative, forward-thinking culture with opportunities for professional growth and development., • Competitive salary and benefits package, with a hybrid working setup in London.

About UST UST is a leading IT services and digital transformation company with a strong global presence. We partner with the world’s leading enterprises to drive innovation, improve agility, and deliver exceptional digital experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: • Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services., • Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: • Manage and mentor a global team of 300+ delivery professionals., • Drive governance and best practices for service management, transition, and operations. Customer Engagement: • Serve as the primary executive contact for the customer’s Cloud & Infrastructure Head., • Build strong relationships with key stakeholders across the customer organization. Incident & Escalation Management: • Oversee all Priority 1 and major incidents., • Ensure rapid mobilization of the right experts and provide real-time updates to customer leadership. Transition & Talent: • Lead recruitment for senior technical leadership roles within the engagement., • Manage transitions with minimal disruption to business operations. Business Development & Innovation: • Collaborate with UST’s CIS leadership to shape delivery best practices., • Contribute to business development initiatives and customer account growth. Stakeholder Alignment: • Partner with UST UK leadership for account governance., • Align with CIS global leadership for strategy, innovation, and practice growth. Qualifications & Experience • 20+ years of IT services delivery experience with deep expertise in Cloud Infrastructure, Application Management, and Service Management., • Proven success in leading large-scale, multi-tower global delivery engagements for top-tier Financial Services or enterprise customers., • Strong people leadership skills with experience managing 300+ member multi-location teams., • Expertise in service transition, governance frameworks, and incident/crisis management., • Exceptional customer relationship and stakeholder management skills at CXO/Head-of-Infra level., • Strategic mindset with ability to contribute to business growth and innovation., • Based in the UK, with flexibility to collaborate with global teams. Why Join UST? • Be part of a high-visibility, strategic program with a premier Financial Services customer., • Lead a large global delivery organization and influence customer success at scale., • Collaborate with UST’s global CIS leadership and contribute to best practice development., • Opportunity to drive transformation and service excellence in a dynamic, global environment.

Head of Trading IT - London - Energy Trading My client is a large European energy trader with established roots in Houston, Singapore and London. They're going through a number of major transformation projects and are looking to hire a Head of Trading IT. You'll be tasked with product implementations, ETRM and logistics optimisation and risk system enhancements. Candidates will have responsibility to bring new ideas, consolidate, implement and modernise the above areas of the business. Skills: • Deep commodity trade lifecycle knowledge, • Hands on experience in any ETRM system, • Strong understanding of risk (credit, market), • Experience in logistics/shipping optimization London Hybrid 3 days a week Package: Base up to £200,000 + bonus If you'd be interested in discussion in more detail please send back a CV and we can set up a call.

SAP SuccessFactors Lead Location:London (Hybrid) Salary: c£55K to £60K + Bonus and Benefits Are you an experienced HRIS professional with a passion for SAP SuccessFactors and driving digital transformation across People systems? We’re partnering with a global business that’s investing heavily in its HR technology landscape and they’re looking for someone who can take ownership of SuccessFactors across modules such as Employee Central, Performance & Goals, Recruitment, Learning, and People Analytics. The Opportunity As HR Information Systems Lead, you’ll play a key role in shaping how the business leverages SuccessFactors to deliver an outstanding employee experience. Reporting to the Head of People, you’ll ensure the platform runs seamlessly, from configuration and data accuracy to process optimisation and user training. You’ll also lead the integration of new entities post-acquisition, manage day-to-day HR system operations, and champion continuous improvement across the HR tech stack. This is a hands-on role where you’ll combine your technical configuration expertise with a collaborative, people-focused approach, ensuring systems empower teams across the business to perform at their best. What You’ll Do • Own configuration, maintenance and optimisation of SAP SuccessFactors modules, • Support HR teams with data governance, reporting and analytics, • Partner with stakeholders to deliver the People Systems roadmap, • Lead onboarding of new users and entities into the HRIS landscape, • Manage the HRIS Helpdesk, resolving queries and driving user satisfaction, • Support small enhancement projects, feature releases and testing cycles What You’ll Bring • 4+ years’ experience in HRIS management, with at least 1–2 years hands-on with SuccessFactors, • Strong configuration knowledge across Employee Central and Performance & Goals (certifications perferable), • Understanding of data governance, GDPR, and system integrations (e.g. payroll, LMS, identity), • Confident communicator who can bridge the gap between HR, IT and business teams, • Analytical mindset, with experience building HR dashboards and data insights, • Proactive, organised and solutions-driven approach Why Apply? • Work closely with a forward-thinking Chief People Officer in a high-impact role, • Join a business investing in digital HR transformation and employee experience, • Hybrid working with London base and occasional travel, • Opportunities to lead projects and shape future system enhancements Interested? If you’re passionate about SuccessFactors, data-driven HR, and improving the employee journey through technology, this could be the next big step in your HRIS career.

We’re working with a leading, fast-growing specialist insurance business seeking an accomplished Head of Business & IT Change to drive strategic transformation across their broking operations. This is a key leadership role, overseeing a diverse portfolio of business and technology change — from platform migrations and process optimisation to the integration of acquired firms. You’ll shape and deliver the group-wide change agenda, ensuring technology, people, and process all move forward in sync to support ambitious growth plans. The Opportunity As Head of Change, you’ll lead the end-to-end delivery of complex transformation initiatives, ensuring projects align with business objectives and add measurable value. Working closely with senior leaders across broking, operations, and technology, you’ll establish best-in-class change governance, build high-performing teams, and embed a culture of continuous improvement. You’ll be instrumental in shaping the future of how the business operates — from optimising core systems such as Acturis and Salesforce to improving data, digital, and operational capabilities that enhance client service and efficiency. Key Responsibilities • Define and execute a business and IT change strategy aligned with organisational goals., • Oversee large-scale transformation programmes covering M&A integration, target operating model design, and enterprise system implementation., • Build and manage a robust change portfolio across business, operations, and technology functions., • Develop a structured governance framework with clear reporting, KPIs, and risk management., • Lead and mentor a multidisciplinary team of project managers, business analysts, and change specialists., • Partner with broking and operational leaders to identify improvement opportunities and deliver tangible business outcomes., • Foster collaboration and innovation across the change function, promoting Agile and continuous improvement practices. About You • Proven experience leading business and technology change within an insurance brokerage or financial services environment., • Strong understanding of broking operations, systems, and processes (Acturis experience highly desirable)., • Track record of delivering complex transformation programmes in acquisitive organisations., • Excellent stakeholder management skills with the ability to influence at all levels., • Practical experience of Agile, PRINCE2, or PROSCI methodologies., • Commercially astute with strong financial management and delivery focus. Why Join This is a fantastic opportunity to take ownership of a high-impact change agenda within a forward-thinking, specialist insurance group that’s reshaping the way complex risk is managed. You’ll join a culture that values innovation, collaboration, and empowerment — where ambitious ideas are backed with the support to deliver them.

Head of Data Technology- 6 month contract- Outside ir35 - rate tbc. We’re looking for a Head of Data Technology to join our clients Technology leadership team. You will be leading a team of data professionals who are supporting the data community, data governance and the framework around it. Reporting into the CTO, you will be responsible for leading and managing two teams whilst growing that to 4 or 5. Those teams are split between data engineering/snowflake platform as well as the data management team who run the governance frameworks, the quality frameworks, supporting the community. Headcount is circa 20 across these existing teams. Operational leadership in terms of running Data platforms and ensuring change is delivered through those platforms in the right way. There is a large amount of change in the organization, and it will be your responsibility to manage the change hitting the data platform, and the analytics and data science platform. Leading a team of data professionals who are supporting the data community, data governance and the framework around it. Priority projects will include continuing the transformation from legacy platforms to Salesforce transforming data structures. This is a critical organizational change across the teams. The engineering team are doing a lot of this lifting. As well as leading these in-flight projects, there will be additional responsibility to scope additional data platforms and sources, and to support the research arm of the organization with their data ambitions. This role is critical to enable the maturity of the organization to grow, getting the platforms in place to introduce AI. Ideal career trajectory- starting life as a data engineer, worked on a platform, moving into a governance role, then into an operational role working out how you can get more out of data in a Head of position all at enterprise scale. Someone who can help transform the current teams. Helping people understand how they operate in a more mature environment around data. Further detail on what are we looking for? • Proven track record of building, leading and developing cross-functional teams to drive value from data in large complex organisations., • Strong understanding of data management principles and practices, data engineering and modelling, and analytics and insight delivery and their ability to enable organisational value., • Significant experience in creating and embedding new systems and processes which support improved fact-based decision making, digital marketing and operational engagement, • Proven full-lifecycle experience across full-suite data landscapes which may include data warehouse and data lakehouse solutions (e.g. Snowflake,) associated data ingestion, migration and management components, data visualisation tools, machine learning and AI applications in data management, and MDM, CRM and enterprise applications such as Salesforce., • Strong understanding of cloud-based and on-premise system architectures, incorporating modern cloud-based as well as legacy components., • Demonstrates strong analytical thinking and problem-solving skills, • Highly developed people skills, with extensive experience of building inclusive environments, ability to coach and support development of data skills in various capabilities, including working with and delivering outcomes through third parties., • Able to build networks and relationships internally and externally, acting as a trusted technical support to key stakeholders across the charity, with ability to create momentum, balance short & long-term focus, and provide challenge whilst maintaining trusted relationship, • Excellent communication skills, with an ability to convey complex information and concepts to technical and non-technical audiences, valuing challenge and ideas and learning from experimentation.

Head of Data – Azure & Databricks | Permanent | Hybrid (2–3 Days in London) Flexible salary + comprehensive benefits package – contact us to learn more! Are you ready to lead the evolution of a cutting-edge data platform? My client is seeking a visionary Head of Data to define and drive their data strategy, leveraging Azure and Databricks to deliver scalable, high-performance solutions that empower analytics and decision-making across the business. What You’ll Do • Own the data strategy: Shape and evolve a modern hybrid data platform to meet current and future business needs., • Architect and optimize: Design robust data pipelines for large-scale ingestion, transformation, and delivery across diverse sources., • Champion best practices: Ensure orchestration, monitoring, and governance standards for reliable, secure data flows., • Drive innovation: Implement smart storage, compute allocation, and caching techniques for performance and cost efficiency., • Lead and inspire: Manage and mentor a team of data engineers and BI developers, fostering collaboration and technical excellence., • Deliver insights: Oversee dashboards and data products that align with business priorities and enable actionable intelligence., • Govern and protect: Enforce strong data governance, quality standards, and security protocols across the data estate. What We’re Looking For • Proven leadership in data engineering and analytics, ideally within Azure and Databricks ecosystems., • Expertise in ETL orchestration, Azure Data Factory, and medallion architecture., • Strong experience with Power BI, DAX, and KPI-driven dashboarding., • Ability to translate complex technical concepts into clear business value., • Background in construction, project delivery, or similar data-rich environments is a plus., • Excellent stakeholder management and communication skills. Interviews are limited and scheduled for next week – this role will be filled by the end of the month. If you’re interested, send your CV to or call 0191 338 7522 today. Please Note: • Permanent role for UK residents only., • No sponsorship available – you must have the right to work in the UK., • Some roles may require successful background checks (DBS and Credit Check). About Us: TRG is the UK’s leading recruiter for Power BI and Azure Data Platform roles. We proudly sponsor SQLBits, Power Platform World Tour, and multiple user groups nationwide. For confidential discussions about your job search or hiring needs, contact me directly at .

Head of Data & Insight (12 Month FTC) Large, Impact-Driven Charity!! We’re looking for a strategic Head of Data & Insight to join a major UK charity and lead a talented team through a period of transformation, restructuring, and digital innovation. You’ll shape customer engagement strategies, optimise supporter journeys, and ensure data drives measurable impact across multiple channels, helping the organisation achieve its ambitious goals. The ideal candidate will have experience leading data, insight, or analytics teams, with a strong understanding of customer journey mapping, digital engagement, and stakeholder management. Knowledge of data structures, databases, and analytics tools is essential, with experience in email marketing platforms a What we’re looking for: • Leadership experience in data, insight, or analytics teams, • Proven experience in customer journey mapping and digital engagement, • Strong stakeholder management and communication skills, • Knowledge of data structures, databases, and analytics (experience with email marketing platforms a plus) Perks & Details: • £64k–£67k per year (flexible for exceptional candidates), • Hybrid working – mostly remote, with occasional London office attendance, • Collaborative, supportive environment with room to grow

IT Director | Innovative Platform | Events Sutton Full-time, On-site Up to £150,000 About the Company Our client is a fast-growing and innovative technology platform operating in the events space, currently expanding into new markets across the UK and internationally. Their mission is to redefine how people experience and manage events through cutting-edge digital solutions. As part of their continued growth, they’re now looking for an experienced IT Director to lead their technology function and drive the next phase of product and platform development. The Role The IT Director will take ownership of the company’s technical strategy and delivery, managing a cross-functional team that includes software engineers, QA specialists, project managers, and other technical staff. This is a senior leadership role with both strategic and hands-on elements. You’ll be responsible for evolving the company’s core platform and app, overseeing the build-out of a scalable SaaS solution, and ensuring the smooth operation of both back-office systems and customer-facing technologies. You’ll work closely with the senior leadership team to deliver strategic technology initiatives, enhance user experience, and ensure the business remains at the forefront of digital innovation in the events industry. Key Responsibilities • Lead and develop the internal technical team (engineers, QA, PMs, etc.)., • Oversee the architecture, development, and delivery of the platform and mobile app., • Drive the creation and scaling of a robust SaaS platform to support future growth., • Manage the integration and optimisation of systems such as Stripe, Yoti, and Azure., • Ensure smooth operation and security across all technology environments., • Collaborate with commercial and product teams to align technology with business goals., • Lead on major transformation and digital innovation projects., • Balance strategic planning with practical, hands-on problem-solving. Key Requirements • Proven experience in a senior IT leadership role (IT Director, Head of Technology, or CTO level)., • Strong background in developing and scaling SaaS platforms., • Must have experience working on apps, • Broad technical knowledge across both back-office infrastructure and customer-facing applications., • Hands-on experience with cloud technologies, ideally Azure., • Familiarity with Stripe (payments) and Yoti (digital identity verification)., • Excellent leadership, communication, and stakeholder management skills., • Strategic thinker with a delivery-focused mindset., • Experience managing high-performing, multidisciplinary technical teams. Package & Benefits • Salary: Up to £150,000 (depending on experience), • Bonus: Discretionary annual bonus, • Benefits: Life insurance, private healthcare, and additional perks

Interim Head of Quality & Standards | £57k - £66k | Remote We are working with a university to fill an interim position for a Head of Quality and Standards for 3 months FTC. The requirement is urgent to provide stability within the team, you will have 4 direct reports. There are lots of opportunity to lead on quality annual reports, external examiners and modification of programmes. As well as this you will be able to support the team with Student Casework related activities. This role offers the opportunity to play a key part in a major curriculum change project, supporting to embed the ream & contributing to a high-profile institutional transformation. Summary of the role Title: Interim Head of Quality and Standards Rate: £57,000 - £66,000 Mode: Remote Essential skills: • Strong background in student casework and academic quality and standards, • Confident managing people and processes, • Collaborative team player who stay engaged while working remotely, • Experience in agile or change-focused universities, • Proven ability in managing change and supporting new teams through transition Next steps: Interviews are taking place this week and next. Please reach out to Yafet Okubet on 07802244258 or for informal discussion or to apply for the role.

Lead Data Engineer Amwins Global Risks | London | Permanent The Opportunity Amwins Global Risks is building their first dedicated Data Engineering team as part of an ambitious new Data Strategy. This is a rare chance to join a top 10 Lloyd's contributor at the ground floor of their data transformation journey. This role is perfect for a hands-on technical leader who thrives in entrepreneurial environments - someone who wants to own and build a data platform from the ground up rather than inherit established systems. The Role in Context • New team creation: Leading 4-5 Data Engineers in a greenfield environment, • Low data maturity starting point: All the challenges and opportunities that come with building from scratch, • High autonomy: You'll own the data platform and have the freedom to establish technical frameworks, • Reporting to: Ben Sutton, Head of Reporting & Analytics (DataIQ Future Leaders 2025 recipient) ✅ Own the entire data platform - not just maintaining someone else's work ✅ Define technical standards from the ground up ✅ Small but mighty team - high impact, collaborative environment ✅ Hands-on leadership - split between coding and team management ✅ Established, stable company with global reach (800+ employees, 150+ countries) ✅ Investment in growth - flat structure that values expertise and relationships Ideal Candidate Profile Must-haves: • Hands-on coding appetite - this isn't a pure management role, • Team leadership experience - comfortable managing and mentoring engineers, • Advanced skills: SQL, Python, PySpark, Databricks, Azure stack, • ❌ Candidates who've "moved away" from hands-on engineering, • ❌ Those uncomfortable with people management responsibilities Sectors to explore: • Financial Services (beyond insurance), • Don't limit to Lloyd's/London Market - we're open to strong engineers from any industry, • Technology companies with strong data engineering practices, • Principal/Lead Data Engineers looking for more ownership, • Senior Data Engineers ready to step into leadership, • Hybrid working: 2-3 days in London office (potentially more initially), • Hands-on technical skills - expect coding discussions/challenges, • Leadership philosophy - how they'd build and mentor a new team, • Problem-solving in low-maturity environments - comfort with ambiguity, • Ownership mindset - examples of building systems from scratch

Loss Prevention Manager - Europe Job Title: Senior Loss Prevention Manager Location: London, UK - Canary Wharf Job Type: Full-Time, Permanent Reports To: EU Head of Operations Support About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide. In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential regions. For more information, please visit ___ and our LinkedIn Career Page. What to Expect POP MART is a dynamic, fast-growing company with a diverse and multicultural team. In this role, you can expect to: • Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experience, • Collaborate with passionate teams across multiple markets to deliver secure, efficient, and well-governed retail operations, • Grow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trust Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART collectibles, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and professional development opportunities designed to build leadership, analytical, and technical skills, • Regular team events to share ideas, celebrate achievements, and connect across regions The Role and Candidate The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations. Reporting to the EU Head of Operations Support, you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross-functional position requires close collaboration with Supply Chain, Retail, HR, Compliance, and external security partners. The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets. Responsibilities Leadership & Team Management • Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performance, • Provide strategic direction, set priorities, and ensure accountability across the Loss Prevention function, • Foster a culture of ownership, continuous improvement, and operational excellence Loss Prevention Strategy & Governance • Develop, implement, and refine a comprehensive European loss prevention strategy, • Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy, • Partner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standards, • Conduct regular risk assessments and compliance audits across stores and warehouses Theft, Fraud & Shrinkage Control • Oversee investigations into internal and external theft, fraud, and operational losses, • Collaborate with law enforcement and ensure compliance with local legislation, • Design and implement anti-theft policies, training, and awareness programmes for retail teams, • Build preventative controls that minimise loss and drive a strong security culture Security, Surveillance & Technology • Oversee CCTV, EAS, alarm systems, and access control measures, • Manage third-party security vendor relationships and monitor contractual performance, • Ensure effective incident reporting and emergency response protocols, • Champion digital transformation and the adoption of advanced security and analytics tools Data, Reporting & Analytics • Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunities, • Provide data-driven insights and strategic recommendations to senior leadership, • Leverage AI-enabled tools and predictive analytics to proactively identify operational vulnerabilities Cross-Functional Collaboration • Partner with Store Operations, HR, and Compliance to embed a strong loss prevention culture, • Support new store openings through risk assessments and security specification reviews, • Build governance frameworks and communication channels with external vendors, auditors, and regulatory bodies, • Deliver training to store leadership teams on theft deterrence and incident management Required Qualifications • Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environment, • Deep understanding of European regulations, shrinkage control, and fraud prevention practices, • Demonstrated leadership skills with experience managing and developing teams, • Strong investigative skills and proficiency with CCTV systems, EAS, and related technologies, • Excellent analytical ability to interpret data, identify trends, and implement proactive solutions, • Exceptional communication and stakeholder management skills, • Fluency in English; proficiency in another European language is highly advantageous, • Willingness to travel across Europe as needed Desirable but Not Essential • Experience in luxury, high-value goods, or FMCG retail, • Familiarity with Organised Retail Crime (ORC) and current European retail crime trends, • Professional certifications in Loss Prevention, Security Management, or Risk Analysis Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to .

Principal UX Designer – Digital Healthcare Innovation - Contract - Hybrid in London About the Role We’re looking for an experienced Principal UX Designer to shape the future of our digital healthcare products. You’ll lead user experience design across web and mobile platforms, ensuring every interaction is intuitive, compliant, and meaningful. This role is perfect for someone who can balance strategic design thinking with hands-on execution — crafting elegant, user-centred experiences that improve patient outcomes and transform healthcare delivery. What You’ll Do • Lead end-to-end UX design for digital healthcare products, from discovery through delivery., • Create wireframes, user flows, prototypes, and high-fidelity designs., • Conduct user research, usability testing, and heuristic evaluations to inform and validate design decisions., • Collaborate closely with product managers, developers, and medical teams in an agile environment., • Advocate for UX best practices and ensure compliance with healthcare regulations., • Stay current with emerging UX, healthcare, and technology trends. What You’ll Bring • Degree in Product Design, UX Design, HCI, or a related field., • 4+ years of experience as a Senior, Lead, or Principal UX Designer., • Strong portfolio showcasing innovative, evidence-based design solutions., • Deep understanding of User-Centred Design (UCD) and UX strategy., • Proficiency in Figma, ProtoPie, Adobe XD, or similar tools., • Excellent communication and collaboration skills with senior stakeholders., • Experience working in Agile teams. Desirable Experience • Background in healthcare, medtech, or digital health., • Knowledge of EHR systems, telemedicine, remote monitoring, or connected medical devices., • Familiarity with AI, machine learning, or SaMD (Software as a Medical Device) applications., • Understanding of healthcare regulatory and compliance requirements., • Passion for healthcare innovation and improving patient outcomes. Ready to join a high-impact team driving digital transformation? About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Augustus Chukwuma (Recruitment Team Lead) at Planet Pharma for more information: E:

Third-Party Risk Manager - Global Lloyd's Market Insurer Location: London (Hybrid - 3 days office) Salary: £90,000 - £115,000 + bonus + benefits We are working on behalf of a global Lloyd's of London market insurer seeking an experienced Third-Party Risk Manager to join their London team. This is an excellent opportunity to play a key role in the development and implementation of a global Third-Party Risk Management (TPRM) framework, as the business delivers a major transformation to strengthen its oversight of critical suppliers, outsourcing arrangements and associated regulatory obligations across multiple jurisdictions. Reporting into the Global Head of Third-Party Risk Management, you will work closely with colleagues across Procurement, Risk, Compliance, Legal, Information Security, and Technology to embed consistent, risk-based standards, frameworks, and systems across the organisation. Key Responsibilities * Support the design and implementation of global third-party risk policies, frameworks and governance aligned to regulatory requirements including PRA SS2/21, DORA, GDPR and CSDDD. * Contribute to the rollout of a new global TPRM technology platform, ensuring requirements are captured, tested, and successfully embedded across regions. * Collaborate with global and regional stakeholders to operationalise the new Target Operating Model (TOM) for third-party risk management. * Partner with external service providers delivering TPRM operations to ensure alignment with group standards. * Track emerging regulatory and operational risks, support ongoing monitoring, and deliver regular reporting to senior management and committees. * Act as a subject matter expert and key point of contact for third-party risk across the business. Experience Required * Proven experience in Third-Party Risk Management, Outsourcing Risk, Operational Risk, or Supplier Governance within a regulated financial services or insurance environment. * Strong understanding of regulatory requirements such as PRA SS2/21, DORA, GDPR and related outsourcing standards. * Experience supporting the implementation of TPRM frameworks, governance structures or technology platforms (e.g. ProcessUnity, Archer, Coupa, MetricStream). * Excellent stakeholder management skills, with the ability to engage across global functions and drive change initiatives. * Prior experience within the insurance or Lloyd's market is strongly preferred. Why Apply This is a genuinely strategic role within a high-performing global insurer that is investing heavily in its third-party risk capability. You'll join at an exciting stage of transformation, with the opportunity to shape and embed new frameworks that will define best practice across the organisation globally.

WB Power Services is now Rehlko! Rehlko is a global leader in power and energy resilience, with a heritage that spans over 100 years. Since launching the first modern generator, we’ve continually shaped the way the world powers homes, industries, and critical infrastructure. Today, our product range includes engines, generators, power conversion systems, UPS, EV components, electrification solutions, microgrid controls, and clean energy technologies. We serve a wide range of customers globally — from OEMs to industrial, commercial, and residential sectors. As part of this exciting transformation, WB Power Services has now become Rehlko. This means we retain the trusted, values-led foundation of a family business while being powered by the scale, resources, and global vision of Rehlko. For our people, this means new opportunities, bigger projects, and a chance to help shape the future of resilient, sustainable energy. The Role We are looking for an experienced Construction Site Manager to take full responsibility for day-to-day operations across our construction and installation sites. You’ll lead from the front, managing WBPS and subcontractor teams to deliver projects safely, efficiently, and to the highest standards. You’ll act as the key on-site authority for Health & Safety, drive quality and compliance, and build strong working relationships with clients and internal stakeholders to ensure projects are completed on time and within budget. This role offers the chance to work on diverse and technically interesting projects, often within the power generation and M&E environments, with genuine career development opportunities into senior management or project leadership roles. Key Responsibilities • Take full responsibility for daily site operations, ensuring works are completed safely, to specification, on schedule, and within budget., • Lead and manage both Rehlko (WBPS) and subcontractor teams on site., • Serve as the primary Health & Safety authority, upholding Rehlko procedures and enforcing safe working practices at all times., • Prepare and approve company RAMS, and review or sign off subcontractor RAMS., • Manage the Permit to Work and Isolation Procedure systems on site., • Proactively identify and manage risks, reporting any significant issues or delays to the Project Manager or Technical Director., • Build and maintain strong relationships with clients, contractors, and internal teams., • Plan works in collaboration with the Projects team and report progress to key stakeholders., • Attend occasional Head Office meetings (Derbyshire) for project handovers or team briefings., • Represent the business professionally and promote a culture of safety, quality, and excellence., • Carry out pre-start checks and post-completion inspections to maintain Rehlko quality standards. What You’ll Need • Proven experience as a Site Manager in construction or industrial M&E environments., • SMSTS certification (essential)., • Strong working knowledge of ISO standards and Health & Safety legislation., • Experience managing subcontractors, enforcing RAMS, and leading on-site operations., • Ability to interpret technical drawings and project documentation., • Excellent communication and leadership skills, with a professional, client-facing manner., • Strong IT skills and confidence using systems such as ERP and SharePoint., • Flexibility to travel and stay away as required., • Desirable: Experience within the power generation or M&E sectors. What We Offer • £55,000 – £62,000, depending on experience and location, • Company vehicle, • Private healthcare, • 28 days holiday plus bank holidays, • Death in service benefit, • Outstanding Employee Assistance Programme, • Expenses covered when working away, • Career progression opportunities into senior or project management roles, • A supportive, family-led culture with the global strength of Rehlko

Head of Compliance - Lead the Future of Food Safety at Pret Are you a compliance leader who lives and breathes food safety, brand integrity, and operational excellence? We are working exclusively with Pret who are looking for a Head of Compliance to safeguard its brand, ensure its global standards are met, and lead a high-performing team across equity shops and franchise partners. You’ll be the guardian of Pret’s food compliance systems — from specification management to franchise partner oversight — ensuring our customers get the trusted, delicious Pret experience every time. You’ll shape policies, embed best practice, and drive continuous improvement across the business, all while supporting Pret’s global expansion and transformation initiatives. What You’ll Do: • Lead compliance to Pret’s Food Technical & Safety Framework across equity and franchise operations, • Own and manage recipe/specification systems, ensuring accurate product data worldwide, • Drive audits, risk management, and continuous improvement programs, • Collaborate cross-functionally to embed compliance into strategy and business growth, • Build and maintain technical relationships with franchise partners, • Lead, inspire, and grow a multidisciplinary compliance team, • Monitor KPIs, analyse trends, and deliver actionable insights, • Represent Pret externally to stay ahead of industry trends and regulatory developments You’ll Need: • Extensive experience in food safety, technical leadership, and compliance across retail, manufacturing, or franchise models, • Proven track record in policy development, compliance verification, and business transformation projects, • Excellent stakeholder engagement and influencing skills, • HACCP Level 4, advanced Food Safety certifications, and Lead Auditor training desirable, • Recognised industry expertise and the ability to lead high-performing teams Perks & Extras: • Nationwide and international travel – see the food world up close, • Up to 33 days of holiday including (flexi) Bank Holidays, • Free private medical cover, with the option to add family or partner at an additional cost, • 4% of your pension contribution matched by Pret, • Life assurance at 3x annual salary, • Loyalty award for 5, 10, 15, 20 years’ service, • Flexi-time and hybrid working (3 days in the office, two days at home), • Lifestyle savings, • Season ticket loans, • Healthcare cash plan, • Financial wellbeing provisions, • Free mortgage services, • Sabbatical after 3 years, • Opportunities to support our charity, The Pret Foundation, • Work at the heart of Pret’s technical team shaping the future of food, • Be part of a brand renowned for quality, ethics, and innovation If you’re ready to shape Pret’s compliance strategy, drive global standards, and make an impact across thousands of shops and franchise partners, this is your chance to step into a role where your expertise truly matters. For further information, contact Luan Harrison at MorePeople. Alternatively, press 'Apply Now' and help lead Pret’s mission to keep food safe, legal, and delicious!

Exposure to technology and a desire to work in technology-enabled Human Resource transformation programmes and learn about how technology is transforming People functions of the future;. Reporting into the Head of Finance and Corporate Technology, you will take the lead in delivering transformation

Job Description Who we're looking for Delivery Leads are accountable for ensuring teams deliver value consistently and effectively. You create and maintain the conditions for delivery success: clear objectives, iterative plans, and motivated teams working at a sustainable pace. You focus on outcomes, ensuring the right balance between business priorities and technical quality while proactively managing dependencies, addressing risks, and removing impediments. Equally at ease with business stakeholders and technical engineers, you bring credibility and challenge where needed, using agile and lean practices to improve flow and collaboration. Above all, you are pragmatic, adapting approaches to context, prioritising what delivers the most value, and recognising that sustained delivery depends on both mindset and discipline. About Schroders We're a global investment manager. We help institutions, intermediaries and people around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Technology at Schroders There's a huge amount of change going on at Schroders. Technology's shaping our business more and more, so there are many opportunities waiting to be grabbed. And because we're a big financial player, we can put hefty backing behind good ideas. We're a serious business - we have enormous responsibilities to our clients and shareholders. But just because we're suited and booted, that doesn't make us stuffy; our tech teams are friendlier and more informal than you might expect. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly. The team Group Business Platforms provides the technology platform for all of Schroders operational functions across Public Assets, Wealth Management and Private Markets. We support all business domains across Schroders Group from traditional processes such as Trade Operations, Portfolio Accounting, Risk Management, Performance Measurement and Attribution, Regulatory Compliance, Client Reporting, and Workflow Automation. In addition, we also support less traditional areas such as Real Estate, Private Equity, Private Debt and Credit Alternatives and Renewable Energy Infrastructure. We also support Client Technology and Corporate functions with their data solutions. Our primary goal is to deliver business value through application of domain expertise and provision of robust solutions to our customers. The team works very closely with the Operations businesses across the Group to create a Technology platform with an emphasis on a stable operating environment that can function efficiently and at scale. The teams primarily operate agile ways of working but are flexible across large programmes of work. The Regulatory Reporting team works closely with our business stakeholders to create and maintain a reporting platform that sources and delivers appropriate and timely data to meet Schroders' regulatory reporting obligations. The data that is sourced, ingested, enriched and published needs to be accurate and timely to ensure adherence to the various regulatory commitments that we have as an enterprise. A stable operating environment that can function at multiple speeds and levels of scale is key. To deliver this, the team owns, maintains and ensures operational health of several processes and tooling to provide adherence to multiple global regulatory requirements. These include but are not limited to MiFID, Solvency II and G20 reporting and include submissions to the likes of the FCA, MAS, ASIC and ESMA regulatory bodies directly and through reporting platforms such as DTCC and UnaVista. Our solutions use a mix of traditional and modern technologies - primarily based on the Microsoft stack. Our approach for any new builds is cloud first with our solutions including the use of data feeds, databases, Azure services and APIs. We are keen to innovate where appropriate and build, integrate or adopt new tooling with AI capabilities where appropriate. We recognise that successfully balancing personal and professional commitments brings out the best in our teams and therefore all roles in Global Technology are reviewed for suitability for flexible working arrangements. This specific opportunity it is expected to require 5 days per week with 3 days office time and the balance remotely. We passionately believe that personal performance is enhanced by embracing the whole person and structuring a working environment that supports them. What you'll do • Lead the delivery of value through the team, ensuring objectives are clear, progress is visible, and delivery balances business change with technical quality., • Build, coach, and motivate teams, fostering collaboration, self-organisation, and continuous improvement while protecting focus and removing delivery impediments., • Apply the most appropriate agile and lean tools and techniques to enable effective delivery and facilitate ongoing improvement., • Proactively manage dependencies, overcome obstacles, and ensure the best value is achieved within constraints., • Partner with The Business sponsors and representatives as well as Senior Engineers to develop iterative plans, align roadmaps to strategy, and connect teams to user needs and problem spaces., • Assist the Head of to line manage team members: setting objectives, supporting personal development, and providing regular feedback., • Assist with the management of resourcing and budgets for your area, providing transparency in planning, forecasting, and reporting., • Collaborate with others to ensure alignment of solutions to business needs., • Manage key stakeholders and build strong partnerships with other senior peers, ensuring input is sought, considered, and understood., • Oversee third party engagements with vendors and consultancies, ensuring value and delivery outcomes meet expectations., • Capture and analyse delivery metrics to produce insights for teams and stakeholders, using both data and context to evidence progress and improvement., • Contribute to the wider delivery community, defining and sharing best practice to enhance how we work across the organisation. The knowledge, experience and qualifications that will help, • Financial Services experience is very useful., • Regulatory Reporting experience would be very useful., • Driving teams to set, track, and achieve objectives., • Influencing cross functional adoption of agile ways of working., • Managing multiple initiatives with transparency and collaboration., • Removing delivery bottlenecks and impediments., • Leading and coaching teams through transformation., • Applying agile metrics and reporting effectively., • Strong grasp of agile, lean, and coaching techniques. What you'll be like, • A natural servant leader who models agile ways of working and inspires others, • Approachable and collaborative, with a genuine respect for diverse perspectives., • An effective communicator who adapts with tact, sensitivity, and clarity., • Fluent in both business and technology contexts., • Proactive, resilient, and able to thrive in fast-paced, time critical environments., • Positive under pressure, demonstrating composure and focus., • Respectful of stakeholder authority while confident in providing constructive challenge., • Accountable, fair, and guided by integrity., • Hands on and willing to get involved to ensure successful outcomes. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

Location - London/Hybrid Salary - Up to £75k This is an incredible opportunity to build a data and intelligence function from scratch. This role will report directly into the CEO and will own critical capabilities that powers our companies growth — connecting systems, insights, and analysis to shape strategy, improve performance, and strengthen our position as the authority on UK mid-market business success. About the Role As Head of Data, you’ll take full ownership of this information ecosystem — ensuring it becomes a strategic engine for growth. You’ll design and oversee connected systems across CRM, marketing, events, subscriptions, and external datasets, building the foundation that delivers actionable insights, sharper targeting, and a deeper understanding of our audience. This is a hands-on, strategic leadership role at the centre of our Clients commercial and digital transformation. Responsibilities • Own and evolve data architecture and governance, ensuring accuracy, compliance, and seamless flow across CRM (HubSpot), marketing, and event systems., • Lead data enrichment and integration from internal and external sources (e.g. Beauhurst, Experian, MNAI), maintaining a best-in-class mid-market database., • Build and maintain dashboards and reporting tools that give real-time visibility of performance across sales, marketing, engagement, and retention., • Deliver regular insights and recommendations that inform strategic and commercial decisions at SLT and Board level., • Create connected company and CEO profiles that enable personalised experiences across content, communications, and events., • Champion data culture and capability, ensuring every team understands and uses insight to drive results. Required Skills • 5+ years’ experience in a senior data, analytics, or business intelligence role with multi-system ownership., • Proven track record of connecting and managing complex datasets across CRM (Hubspot), marketing, finance, and external sources., • Skilled in data visualisation and BI tools such as Power BI, Looker Studio, or Tableau., • Strong understanding of data governance, enrichment, and compliance (including GDPR)., • Excellent communicator — able to make data meaningful for non-technical teams. Preferred Skills • Experience in B2B media, membership, or data-driven publishing., • Familiarity with HubSpot and marketing automation tools., • Knowledge of AI, predictive analytics, or data-led product development., • Understanding of the UK SME and mid-market landscape.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Support the development and execution of industry-leading comms/PR campaigns and a strong pro-active media relations programme, • Develop and build BCG's network of media contacts focusing on the global titles based in the UK, national press, and key industry specialist titles, • Be a core member of running BCG’s day-to-day BCG London press office, handling incoming media queries and liaising directly with MDPs to prepare for and react to media opportunities, • Work alongside senior stakeholders to proactively monitor and manage reputational risk, provide strategic counsel, handle press enquiries and work alongside client communications teams and digital experts where needed, • Help manage our local PR agency, • You will be part of the London-Amsterdam-Brussels (LAB) system. You will be based in London, UK but may be required to travel to the Netherlands and/or Belgium occasionally for global, regional connections, • Drive a streamlined media monitoring programme for the LAB system alongside global media/marketing metrics colleagues, • Work alongside the LAB Marketing Team and Global PR teams to raise the profile of BCG’s experts and thought leadership, • Where appropriate, proactively pitch story ideas from a busy pipeline of BCG research and published content, with a specific focus on the UK, • Oversee the media training of MDPs and prepare experts for media interactions, including attending interviews and meetings, and preparing briefing documents YOU'RE GOOD AT • Written and verbal communication – able to formulate and articulate a viewpoint on complicated issues, develop compelling press materials and create concise, well-written narratives/messages, • Problem solving, critical and creative thinking and flexibility of approach – the ability to drive results and impact in often ambiguous situations, • Working in a team environment and collaborating across teams/units to deliver the best for BCG, • Relationship building (externally with media and internally with a variety of stakeholders) – knowing when to constructively challenge where appropriate, • Working efficiently and calmly in a fast-paced PR setting including issue management and crisis comms, • Finding a media hook and aligning our assets (thought leadership, expertise, partners, etc.) with the busy UK news agenda, • Quickly establishing a good understanding of a wide variety of industries, • Staying organised and making progress amidst a high volume of complex projects and stakeholders, • Maintaining high quality standards under pressure, • Displaying a strong work ethic, service-mentality, and autonomous drive What You'll Bring • BA / Masters preferred, at least 7+ years of B2B press experience ideally in professional services environment, agency or similar, • Demonstrable experience building strong relationships with target UK and European media, • Strong track record delivering and supporting campaigns across earned, owned and paid media, • Excellent understanding of the components of a B2B news piece, article, feature, op-ed or by-lined comment piece, • Genuine interest and knowledge of the UK media ecosystem and cycle Who You'll Work With • LAB Managing Directors and Partners (MDPs) and both global and local topic experts, • Report into LAB PR Director and work closely with the LAB Marketing Team, • Global Positioning and External Communications Team, particularly the Global Head of External Communications and European Media Relations Lead, • Wider network of London office and LAB system staff Additional info BCG’s marketing team drives the firm’s reputation as a thought leader. We work to strengthen and protect BCG’s brand, advance our business agenda, and partner with management to engage with our key audiences through tools such as global thought-leadership publications, public relations, alumni outreach, recruitment marketing, and social media. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Contribute to the promotion of the compliance function as a trusted advisor., • Support day-to-day tasks relating to compliance programs (e.g., compliance trainings roll out, setting up and preparing agendas for correspondence/meetings, drafting presentations, collaborating with other regional teams)., • Support Senior Management through the evaluation of complex clients and/or topics., • Track the local adaptation and implementation of risk mitigating measures (e.g., policies and processes)., • Consolidate risk reporting / mitigation measures., • Act as a key point of contact for local system staff across all compliance topics., • Provide advice on compliance queries or otherwise connecting staff to the most appropriate team to address their query., • Support with operational tasks related to compliance training and communication exercises., • Receive compliance related information from business stakeholders or from the Global Compliance team and collate this into timely reports., • Assist with compliance risk identification and compliance risk reporting., • Perform data validation and integrity checks on compliance datasets., • Support with bottom-up compliance risk identification exercises, including aggregating results and producing analysis and reports., • Assist project teams (as allocated by line manager) with a view to ensuring that compliance considerations are identified and recorded from inception to delivery. YOU’RE GOOD AT • Working in an international environment, • Project management, • Engaging with cross functional stakeholders, • Problem solving and analysis, with a demonstrable ability to operate with little oversight, • Working effectively in a fast-paced environment, with the ability to prioritize and balance competing, time-urgent demands, • Attention to detail, • Written and oral communication (English; additional languages will be considered favourably); active listening What You'll Bring • An academic degree in a relevant discipline. Advanced degree preferred, • 3-4 years’ experience in a compliance function or other risk management discipline such as audit, fraud examination, quality control, risk analysis within a financial/ banking institution, professional services, or consulting firm or international business (aerospace, transport, construction, pharmaceutical, healthcare etc.), • Preferably advanced knowledge of, Microsoft Office (Power point, Excel, Word), Trello, exposure to business intelligence tools: Tableau, Power BI Who You'll Work With You will be part of the EMESA Regional Compliance Team reporting to the EMESA Senior Director, and you may also be working with the Asia Pacific and/or North America Regional Compliance teams. This team sits within a network of regional Compliance teams which report into the Global Head of Compliance and Chief Risk Officer. In this role you will engage regularly with stakeholders and collaborators across the business: Managing Directors and Partners, Regional and System Risk and Compliance Nodes, Legal, Finance, Risk, and more. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Ready to take ownership of the systems that power our business? We’re looking for a Software Configuration Analyst to join our growing team. In this role, you’ll manage and maintain configurations across key platforms including Financial Cloud and Lateral, ensuring every change is developed, tested, and deployed in line with company standards. Working closely with business stakeholders, you’ll translate requirements into effective system solutions that support operational and strategic goals. Blending technical configuration and business analysis, this role is perfect for someone who enjoys detail, structure, and problem-solving, with a passion for quality and continuous improvement. You’ll be part of a high-performing transformation and technology team that values precision, collaboration, and accountability. Working alongside colleagues across operations, change, and IT, you’ll contribute to initiatives that enhance customer journeys, strengthen system capabilities, and drive process efficiency throughout the business. So, what will your day-to-day look like? Configuration Management • Manage configuration changes to Financial Cloud and Lateral based on approved business requirements., • Plan, design, and deliver configuration updates, ensuring accuracy and consistency across environments., • Create and maintain templates, data fields, pages, workflows, rules, and callflows., • Manage and maintain the Rules Engine and other configurable elements to support business logic and automation., • Collaborate with business owners to gather, document, and validate requirements for configuration changes., • Conduct impact assessments and ensure all proposed changes align with operational and compliance objectives., • Liaise with internal teams and third-party providers to coordinate configuration activities., • Deliver configuration changes within agreed timelines and according to company delivery frameworks., • Conduct testing, validation, and peer reviews prior to production deployment., • Ensure configuration changes adhere to version control standards and governance processes., • Analyse and resolve configuration issues promptly, identifying root causes and implementing corrective actions., • Review and refine configuration processes to enhance efficiency and consistency., • Proactively identify risks or improvement opportunities in configuration practices. Does this sound like you? Essential • Experience in software configuration or systems administration within a complex business environment., • Strong understanding of configuration management principles and change control frameworks., • Ability to analyse business requirements and translate them into configuration specifications., • Hands-on experience with configuration tools and workflow management systems (e.g. Financial Cloud, Lateral, or similar)., • Excellent problem-solving and analytical skills, with strong attention to detail., • Strong documentation, testing, and communication skills., • Experience working within a regulated or financial services environment., • Knowledge of version control systems and CI/CD concepts., • Familiarity with ITIL or structured change management processes., • Understanding of automation, workflow design, and data configuration principles. The Application Timeline • A first stage video call with the internal talent acquisition team (15 minutes), • A second stage competency interview/test with the hiring manager (45 minutes) If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £28,000 + up to 20% of your annual salary, paid as a bonus., • This role is based at our Blackpool office, conveniently located just off the M55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Description Summary Help strengthen our Team as our Head of Network Operations. Capita is seeking a dynamic and experienced Head of Network Operations to lead the strategic and operational management of our network infrastructure across multiple business units. This role is pivotal in ensuring the resilience, performance, and scalability of our network services, supporting mission-critical operations and enabling digital transformation across the organization. What you’ll be doing: Leadership & Strategy • Lead and develop the Network Operations team, fostering a high-performance culture across Tier 1, Tier 2, and Tier 3 support levels., • Define and execute the operational strategy for network services, aligned with Capita’s broader technology and business goals., • Drive continuous improvement initiatives, including automation, monitoring, and proactive incident management. Operational Excellence • Oversee 24/7 network operations, ensuring high availability, performance, and security of all network services., • Manage major incidents and escalations, ensuring timely resolution and effective communication with stakeholders., • Own the operational KPIs and SLAs, ensuring compliance and reporting against agreed metrics., • Collaboration & Stakeholder Engagement, • Work closely with Design, Delivery, and Security teams to ensure seamless integration and transition of network solutions., • Partner with business units to understand requirements and deliver scalable, secure, and cost-effective network solutions., • Engage with vendors and service providers to manage contracts, performance, and service delivery. Risk & Compliance • Ensure network operations adhere to regulatory, security, and compliance standards., • Lead risk assessments and mitigation strategies for network infrastructure and services., • Budget & Resource Management, • Manage operational budgets, including forecasting, costs, and resource planning., • Support workforce planning, including shift patterns and allowances to ensure coverage and retention. What we are looking for: • Proven experience in leading large-scale network operations in a complex, multi-site environment., • Strong technical background in enterprise networking (Cisco, Juniper, SD-WAN, cloud networking)., • Experience managing 24/7 operations and shift-based teams., • Excellent leadership, communication, and stakeholder management skills., • Strong understanding of ITIL, incident/problem/change management processes., • Experience with network monitoring and automation tools., • Ability to manage budgets and vendor relationships effectively. Desirable Qualifications: • CCNP/CCIE or equivalent certifications., • ITIL Foundation or higher., • Experience in service provider or managed services environments., • Familiarity with cloud platforms (Azure, AWS) and hybrid networking models. What you’ll be doing: Leadership & Strategy • Lead and develop the Network Operations team, fostering a high-performance culture across Tier 1, Tier 2, and Tier 3 support levels., • Define and execute the operational strategy for network services, aligned with Capita’s broader technology and business goals., • Drive continuous improvement initiatives, including automation, monitoring, and proactive incident management. Operational Excellence • Oversee 24/7 network operations, ensuring high availability, performance, and security of all network services., • Manage major incidents and escalations, ensuring timely resolution and effective communication with stakeholders., • Own the operational KPIs and SLAs, ensuring compliance and reporting against agreed metrics., • Collaboration & Stakeholder Engagement, • Work closely with Design, Delivery, and Security teams to ensure seamless integration and transition of network solutions., • Partner with business units to understand requirements and deliver scalable, secure, and cost-effective network solutions., • Engage with vendors and service providers to manage contracts, performance, and service delivery. Risk & Compliance • Ensure network operations adhere to regulatory, security, and compliance standards., • Lead risk assessments and mitigation strategies for network infrastructure and services., • Budget & Resource Management, • Manage operational budgets, including forecasting, costs, and resource planning., • Support workforce planning, including shift patterns and allowances to ensure coverage and retention. What we are looking for: • Proven experience in leading large-scale network operations in a complex, multi-site environment., • Strong technical background in enterprise networking (Cisco, Juniper, SD-WAN, cloud networking)., • Experience managing 24/7 operations and shift-based teams., • Excellent leadership, communication, and stakeholder management skills., • Strong understanding of ITIL, incident/problem/change management processes., • Experience with network monitoring and automation tools., • Ability to manage budgets and vendor relationships effectively. Desirable Qualifications: • CCNP/CCIE or equivalent certifications., • ITIL Foundation or higher., • Experience in service provider or managed services environments., • Familiarity with cloud platforms (Azure, AWS) and hybrid networking models. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. Check out our website ___ for more information What’s in it for you? • 23 days’ annual leave rising to 27 days holiday in time with the opportunity to buy extra leave, • company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more, • volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office, • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform, • opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always 🧑 💻 Fearless innovation ✅ Achieve together 💙 Everyone is valued