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Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

Are you a people person with a passion for promoting health and well-being? Do you have the confidence and charisma to strike up a conversation with anyone you meet? If you enjoy engaging with people, making connections, and helping others, we want YOU to join our team at Realeyes Opticians in Sutton! About Realeyes Opticians: Realeyes Opticians is not your average optician. We believe in providing top-tier eye care with a personal touch. Our mission is simple: to help our community see better and live better. As a Patient Promoter, you’ll be at the heart of that mission—helping our local community understand the importance of eye health while promoting our services with enthusiasm and professionalism. The Role: As a Patient Promoter at Realeyes Opticians, you will be an essential part of our customer journey, engaging with passing foot traffic to raise awareness about the importance of eye exams and encouraging people to book their appointments with us. Your primary goal is to spark conversations, educate, and generate bookings—all while standing outside our store on the vibrant high street of Sutton. Key Responsibilities: Engage with passers-by: Warmly approach and engage people walking by, sparking conversations about the importance of eye health and the benefits of regular eye exams. Promote our services: Enthusiastically communicate our eye care services and book appointments for eye exams on the spot. Generate appointments: Create a buzz by effectively encouraging potential patients to schedule their eye exams, helping us grow our customer base. Customer service excellence: Provide outstanding customer service by being informative, friendly, and approachable at all times. Represent Realeyes: Be a positive ambassador of our brand by embodying our values and commitment to eye care. What We’re Looking For: Great Communication Skills: You must be confident and able to engage with a wide variety of people in a friendly and professional manner. Outgoing Personality: We need someone who’s comfortable talking to strangers, approachable, and full of energy. Customer Service Excellence: You should have a knack for creating positive experiences and making people feel comfortable and informed. Passion for Eye Health: A genuine interest in educating others about the importance of eye exams and helping them understand how we can improve their lives through better vision. Self-Motivated & Target-Driven: While you’ll have the flexibility to work your own hours, we need someone who’s goal-oriented and driven to generate appointments. Flexibility: Part-time, full-time, or weekend hours available! We’re open to accommodating your schedule. What We Offer: Competitive Pay: £12.50 per hour, with the potential for bonuses based on performance. Flexible Hours: Work hours that fit around your schedule—whether that’s part-time, full-time, or just weekends, we’re happy to accommodate. Supportive Environment: Join a dynamic, friendly, and passionate team that’s committed to supporting you in your success. Opportunity to Grow: As we expand, there are plenty of opportunities for career progression within the company. Why Join Us? Be part of a forward-thinking optician that puts the customer at the heart of everything we do. Work in a Vibrant Area: Sutton’s high street is the perfect place to interact with a variety of people, ensuring no two days are the same! Make a Real Difference: You’ll help people understand the value of their vision and encourage them to take action towards better eye health. If you’re ready to take the first step in an exciting new role, where you’ll be on the frontlines of real, impactful change, apply now to join the Realeyes Opticians family!