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We are seeking a motivated and hands-on Supervisor / Team Leader to oversee daily operations and support our team. The ideal candidate is a natural leader with a passion for customer service, team development, and maintaining a smooth, efficient, and positive work environment. Responsibilities: Supervise daily front-of-house operations Lead, coach, and support staff to deliver excellent service Act as the main point of contact for staff during shifts Ensure compliance with company policies and health & safety standards Handle customer concerns and resolve issues in a professional manner Assist with scheduling, training, and onboarding new employees Monitor inventory and assist with ordering supplies when needed Collaborate with management to implement procedures and improve performance Maintain a clean, organized, and welcoming environment Requirements: Proven experience in a supervisory or leadership role (hospitality or retail preferred) Strong communication and problem-solving skills Ability to lead by example and motivate a team Organized, reliable, and able to work under pressure Flexible availability, including evenings, weekends, and holidays Familiarity with POS systems and basic reporting

Job Summary: The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained. Key Responsibilities: Supervise and coordinate day-to-day activities on the sales or operations floor. Lead, motivate, and coach staff to meet sales targets and performance goals. Ensure excellent customer service by addressing customer concerns and resolving issues promptly. Monitor inventory levels and coordinate with stockroom for replenishment. Enforce compliance with health, safety, and company policies. Oversee floor layout, product displays, and merchandising standards. Handle staff scheduling, shift management, and attendance. Conduct regular performance reviews and provide feedback and training. Act as the point person for escalations during assigned shifts. Assist in sales reporting, audits, and other administrative tasks as needed. Qualifications: 3+ years of experience in retail business. Strong leadership and interpersonal skills. Excellent communication and conflict resolution abilities. Ability to multitask and remain calm under pressure. Proficient in using POS systems, MS Office, and inventory management tools.

Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

Floor Manager (Restaurant): Qualifications: • Degree/Diploma in Hospitality Management • Food Hygiene Training: o Level 1 Food Safety Awareness o Level 2 Food Hygiene and Safety o Level 3 Supervising Food of Safety Skills: • Have knowledge of personal hygiene, food hygiene and food safety, food handling, sanitation, and safety precautions • Implement and ensure compliance with all relevant food and health and safety policies and procedures • Proven ability to work under pressure with excellent customer service skills and an eye for attention to detail • Outstanding interpersonal and communication skills • Outstanding leadership and people management skills • Have the ability to train, coach and inspire team members • Excellent organizational, multitasking, and problem-solving skills • Excellent interpersonal skills • Must be punctual and reliable with time management ability • Basic literacy and numeracy skills • Available to work extended hours when required • Passion for food and customer service Experience: • Experience of managing a fast-food takeaway kitchen

Role Overview A hands‑on experienced chef who can translate creative dishes into consistent, scalable execution and help steer menu evolution in line with our growth strategy. You’ll be the engine behind day‑to‑day service, quality control, and kitchen discipline. You will work closely with management, helping to ensure that every plate that leaves the pass meets our specifications, cost, and food safety standards while pushing the menu forward. Key Responsibilities Recipe & Spec Control: - Standardise recipes, plating guides, and portion sizes; maintain the master spec file. Service Leadership: - Supervise other chefs on shifts, helping them to manage timing, flow, and clear communication between stations and the front of house. Prep & Hygiene Systems: - Supervise daily prep lists, enforce mise en place standards, and manage cleaning schedules. - Lead shift briefs and on‑the‑fly training to keep standards sharp. Food‑Safety & Compliance: - Conduct spot checks on storage temperatures, date labelling, and FIFO stock rotation. - Maintain accurate HACCP logs; ensure the team’s food‑safety certifications are current. - Act as kitchen lead during Environmental Health Officer inspections. Inventory & Purchasing: - Make daily orders and monitor stock levels Menu Development & Strategic Growth: - Work with the managers to expand and fine‑tune the menu so it aligns with our commercial targets and brand direction. Innovation & Continuous Improvement: - Trial new techniques, ingredients, and equipment; integrate successful ideas into menu rollouts. Culture & Example: - Set the tone for punctuality, hygiene, and teamwork; coach junior chefs toward promotion‑readiness. Qualifications - Proven experience in supervising and managing kitchen staff - Strong culinary skills with a background in food preparation and cooking - Solid understanding of food safety regulations and practices - Experience in restaurant and hospitality settings - Leadership abilities to foster a positive team environment Job Type: Full-time Pay: £36,000.00-£40,000.00 per year Additional pay: Loyalty bonus & Performance bonus Benefits: - Company pension - Cycle to work scheme - Discounted or free food - Employee discount - Sick pay - Store discount Schedule: Weekend availability Experience: Kitchen management: 3 years (required) Licence/Certification: Food Hygiene Certificate (preferred) Work authorisation: United Kingdom (required) Work Location: In person

Position Summary As an Assistant Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional customer service, team performance, and smooth restaurant running. You will lead by example, coach the team, and help deliver financial targets. Key Responsibilities - Support the General Manager in day-to-day operations, including opening/closing procedures. - Ensure high standards of customer service and guest satisfaction. - Supervise and motivate front-of-house (FOH) and/or back-of-house (BOH) teams. - Handle customer complaints and resolve issues promptly. - Assist in staff training, development, and performance reviews. - Monitor and manage stock levels, orders, and deliveries. - Ensure health & safety, food hygiene, and licensing regulations are followed. - Help manage labour costs, rota scheduling, and payroll inputs. - Drive sales and assist in achieving revenue and profitability goals. - Cover the manager’s responsibilities in their absence. Skills & Experience - Previous experience in a supervisor or assistant management role, preferably in hospitality or F&B. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Good understanding of customer service principles. - Confident in handling complaints and pressure situations. - Basic financial awareness (e.g. cash handling, P&L understanding). - Familiar with stock management and ordering systems. - Knowledge of health & safety and food hygiene standards. Requirements - Right to work in the UK. - Flexible availability, including evenings, weekends, and holidays. - Fluent in English (spoken and written). - Personal licence (desirable, not essential). - Level 2 Food Hygiene Certificate (preferred).

We are now looking for a Head Waiter to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europe’s tallest restaurant - Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. What you do as a Head Waiter/Waitress: · You pride yourself on having excellent product knowledge in both food and wine and going the extra mile to create memorable guest experiences · You’re confident to run a section, open and close shifts, supervise and motivate the junior members of the team · You’re passionate about wine and ideally hold WSET L2 qualification · Your attention to detail ensures consistency and your keen desire to coach the team enhances their knowledge and confidence · You thrive on teamwork and support the management team to guarantee guests always leave with a fully positive dining experience · You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · 30% discount for your Friends & Family in all UK Restaurants · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels. · MYNDUP - up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Company Overview: Songtsen Limited is a growing hospitality brand based in the UK, dedicated to delivering warm, personalised, and high-quality accommodation experiences. With a focus on comfort, cleanliness, and exceptional guest service, we aim to create a “home away from home” for both leisure and business travellers. Our operations blend modern hospitality standards with a touch of cultural charm, attracting a loyal base of domestic and international guests. As part of our ongoing growth, we are excited to expand our team and welcome passionate professionals into our service-driven environment. Key Responsibilities 1. Daily Operations Management: Oversee the hotel’s day-to-day operations, ensuring smooth functioning across front desk, housekeeping, and guest services.Maintain high standards of service, addressing any issues swiftly to guarantee guest satisfaction. 2. Team Leadership & Training: Lead, coach, and inspire the front-line team—including reception, concierge, and housekeeping—to uphold service excellence. Conduct regular staff briefings and performance reviews, fostering a collaborative and motivated team environment. 3. Guest Relations: Serve as the primary on-site point of contact for guests, efficiently handling enquiries, feedback, and special requests.Build rapport with guests to ensure memorable stays and encourage repeat business. 4. Quality Control & Compliance: Ensure full compliance with health & safety, fire regulations, and other statutory requirements. Oversee regular inspections to maintain cleanliness, housekeeping standards, and overall guest comfort. 5. Inventory & Cost Control: Manage inventory levels for housekeeping and guest amenities; place orders and monitor supplier relations. Collaborate with finance to control expenses and optimise operational efficiencies. What We Offer: A competitive salary ranging from £33,000 to £39,000 A stable, full-time position with clear career progression opportunities A supportive, multicultural working environment Comprehensive training and professional development support

We are looking for a Strength & Conditioning Coach to join our exciting team at Zone Six – Health & Performance, Loughton, Essex. We are an ambitious, experienced multi-disciplinary team of sports medicine and injuries specialists including physiotherapists, massage therapists and experienced performance coaches. Our teams experience includes 10 seasons in the Premier League, with boxing champions, Olympians across professional sports and around the world. Our experience in elite sport has inspired us to be able to provide a similar service to our clients, striving to bring the highest level of elite care, normally provided to athletes. We have a new facility in Loughton fully equipped with everything you’ll need including a gym, as well as an opportunity to work alongside and cross-refer with our physiotherapists. The candidate will work together with our highly experienced Lead Performance Coach and their primary responsibility will be contributing to, and delivering our semi-private personalised coaching programme, THE Z6 CLUB, in sessions of up to 6 clients. We expect the candidate to be able to drive with each client: progression, good form, encouragement and bringing an energetic can-do atmosphere to the gym. We would like the candidate to have the following skills and experience: • Relevant personal training / strength & conditioning qualification • Fully insured with up-to-date enhanced DBS • Experience in planning and delivering progressive programmes • The desire to provide a high standard of service to every client in order to maintain and prove the high standards of ZONE SIX We would like the candidate to have the following personal attributes: • a desire to generate business through initiative and by working within a team • be self-motivated, reliable, professional and able to build relationships • enjoys working with a fun, motivated team • innovative in ways of improving how we work as a team • strong communication skills – communicating with clients, other members of the team and external contacts • strong IT skills using our online system and booking in clients as necessary • enjoys helping clients achieve their goals We are passionate about knowledge sharing and personal development of which you’d get the opportunity to continue this with us. We are looking for a coach to join us at ZONE SIX on a part time basis. The role may include peak times, early morning or evenings. Saturday morning availability is also desirable. The position will be on a self-employed basis on set hours with the ability to pick up additional 1:1 and group coaching hours, with an income dependent upon experience. You will have use of the gym facilities. Hours and income will be discussed at interview.