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IT Support Technician- Nantgarw - Hybrid - £12.21 per hour - IMMEDIATE START The Opportunity Yolk Recruitment has teamed up with a Business Consultancy who require a short term IT Support Technician who has great communication skills and is knowledgeable regarding Microsoft Office applications. What the IT Support Technician will will be doingThe ideal IT Support Technician will will be responsible for • Providing 1st line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice, • Logging incidents with our external 3rd party service providers, • Assisting in updating the IT Support knowledge bank, • Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues, • Allocating more complex calls to the relevant teams where appropriate What the successful IT Support Technician will bring to the teamThis role is suitable for someone who has • Excellent Communication skills, • A good knowledge of Microsoft Office, • A people focused approach What you will get in return • £12.21 per hour, • Hybrid working arrangement with 4 days on site, • 37.5 hour working week If you are a strong communicator and have a proficient knowledge of Microsoft Office I would like to hear from you, THIS ROLE WILL BE 4 DAYS A WEEK IN THE OFFICE.

Full time: Sales Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE – Where your voice could be the start of something big - What’s in it for you • A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme., • An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)., • Huge discounts off your Mobile and Broadband packages, starting at £10 a month., • Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions., • Discount codes to give out to friends and family, • Support to carve your own career path. We’re passionate about helping our people grow the career they want. At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here. Ready to make your mark? Apply now and let’s start building your future.