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Claims Handler - Commercial Lines - BoltonAre you ready to work for one of the most progressive independent Insurers Brokerages in the North West?This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims HandlerThe RoleAs a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process.You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence.Key ResponsibilitiesManage claims from start to finish, providing expert guidance and delivering outstanding service at every stage.Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution.Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes.Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence.Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up.Prepare clear, insightful claims reports for Account Executives and management.Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards.Support innovation and efficiency through collaboration with colleagues and the wider business.About YouWe're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring:Minimum 3 years' experience in Commercial Insurance Claims handling is essential.Strong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required.Excellent communication, negotiation, and analytical skills.Accuracy, attention to detail, and the ability to work to tight deadlines.Proficiency in Microsoft Word, Excel, Outlook.What's on OfferCompetitive salary and benefits package25 days annual leave , plus additional time off at ChristmasEmployer-matched pension contributionLife AssurancePrivate Medical CoverCII qualification support and ongoing professional developmentRegular training and learning opportunitiesEmployee Assistance ProgrammeAs an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.TPBN1_UKTJ

Title: Personal Injury Fee Earner \n Location: Bolton, Greater Manchester (Hybrid) \n A leading national insurance law firm is seeking an experienced Fee Earner to join its highly regarded Defendant Insurance Litigation team in Bolton. This is an excellent opportunity to handle a quality caseload of Employers' Liability and Public Liability claims for major insurers clients within a collaborative and well established team. \n The Opportunity \n You will manage your own litigated caseload of defendant EL/PL matters, primarily fast track claims with opportunities to assist on more complex multi-track litigation. The role offers a high level of autonomy, exposure to high quality insurance work and the chance to develop your expertise within a nationally recognised practice. \n Why Apply? \n\n • Flexible hybrid working with only 1 day required in office per week\n, • Excellent long term career progression opportunities\n, • Exposure to high quality defendant work\n, • Supportive and collaborative environment\n, • Competitive salary and comprehensive benefits package\n\n About You \n\n • Experience managing a litigated caseload of EL/PL claims\n, • Experience in or knowledge of defendant insurance litigation processes\n, • Demonstrated ability to handle a caseload of fast track claims\n\n Apply \n If you are a Solicitor or experienced Fee Earner looking to progress your career within a leading insurance litigation team while benefiting from genuine flexibility and high quality work, apply now or get in touch for a confidential discussion. \n #INDMADN

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.Do you have on-site construction experience or Building Surveyor qualifications then we want to hear from you!Join Our Dynamic Team at Davies!At Davies, we believe that our success is a collective achievement. Heres why youll love being part of our family:Valued and Supported:Youre not just an employee; youre a vital contributor. We appreciate your unique skills and perspectives, and were committed to your growth.Perks Galore!:??? Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourselfyouve earned it!Time Off:?? Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? Weve got you covered.?? Learning Opportunities:Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.What will your day look like:Engaging Communication: Youll connect with customers, contractors, and insurer clients via phone, email, and written correspondence. Your friendly approach will make a difference!Claim Wizardry: Assess the overall validity of claims and create meticulous schedules of works. Imagine restoring properties to their original splendor!Repair Maestro: Utilize our in-house schedule of rates to update building repair scopes. Youll evaluate contractor estimates like a seasoned pro.Negotiation Dynamo: Picture yourself skillfully negotiating cash settlements for repairs with policyholders. Youve got this!Contractor Choreographer: Manage panel contractors, ensuring repair schedules and costs dance harmoniously.Claims Whisperer: Settle claims under delegating authority. Your expertise will make a real impact.Knowledge and Abilities:Experience: Whether youre a seasoned buildings insurance claims expert, have extensive trade experience, or hold the title of Graduate Building Surveyor, we welcome you!Communication Mastery: Your verbal and written skills will shine.Customer Service Extraordinaire : Deliver a high standard of serviceour clients deserve the best.Positive Vibes : Bring that can-do attitude and flexibility. Youre a self-motivated team player!Attention to Detail: Spot problems like a detective and resolve them with precision.Thriving Spirit: Fast-paced, target-driven environments invigorate you.#INDUKIBenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMetal, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental planAbout DaviesWe are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.TPBN1_UKTJ

Title: Commercial Insurance Solicitor \n Location: Greater Manchester (Hybrid - 4 Days Working From Home) \n A leading UK insurance law firm is seeking an experienced senior associate to join its highly regarded insurance litigation team. This is an excellent opportunity for a Solicitor or CILEX Lawyer with defendant property damage and coverage experience to work on complex and high value disputes within a nationally recognised practice. \n The Opportunity \n You will work alongside experienced lawyers on significant property damage and insurance coverage claims while also running your own caseload. The role offers exposure to high value and complex litigation, opportunities to develop technical expertise and the chance to work closely with major insurer clients in a collaborative and supportive environment. \n About You \n You will be a qualified Solicitor or CILEX Lawyer with experience handling complex defendant property damage claims with a strong understanding of insurance coverage. \n Benefits \n\n • Competitive salary and bonus\n, • Flexible hybrid working, only 1 day in office attendance required\n, • Excellent career progression opportunities\n, • Comprehensive benefits package\n\n If you are looking to develop your career handling complex insurance disputes within a leading team, apply now or get in touch for a confidential discussion. \n #INDCATN

Personal Injury Solicitor \n Fully Remote – Work from Anywhere in the UK \n Salary up to £42,000 + Excellent Bonus \n Solicitors & Legal Executives with Practicing Rights Welcome \n \n Perks & Benefits: \n\n • Salary up to £42,000 + annual bonus\n, • 100% remote – work from anywhere in the UK\n, • 25 days holiday, increasing over time\n, • All equipment provided – including laptop\n, • No business development or marketing required\n, • 25 days holiday (increasing over time)\n, • Death in Service Insurance & Income Protection\n\n \n Your Role: \n You’ll be responsible for managing your own caseload of fast-track personal injury claims, including: \n \n\n • Employer Liability (EL), Public Liability (PL), Occupier’s Liability (OL) & Road Traffic Accidents (RTA)\n, • Handling claims from start to finish, including litigation where necessary\n, • Preparing key court documents (e.g., claim forms, particulars of claim, schedules of loss)\n, • Liaising with experts, clients, and counsel\n, • Instructing and briefing counsel\n\n \n \n What We’re Looking For: \n\n • At least 1 years’ experience managing a fast-track personal injury caseload\n, • Experience handling EL/PL and RTA claims\n, • Ideally litigation experience & knowledge of CPR procedures \n, • Understanding of the MoJ Portal\n, • To be a Solicitor or Legal Executive (with practicing rights) is essential\n\n \n \n Ready to Apply? \n \n Click Apply Now to submit your CV or contact Paul Norman for a confidential discussion and to foind out more.

🚨 We don't normally recruit into private practice... \n ...which is exactly why this opportunity caught our attention. \n \n As specialists in the in-house legal market, it's rare that we'll represent a law firm. However, we're making an exception for one of our long-standing clients because this is anything but a typical private practice role. \n \n One of the Partners in this team made the move from an in-house legal role because the opportunity to join one of the UK's leading education litigation practices was simply too good to ignore. The environment, quality of work and reputation of the team made the move an overwhelmingly positive one. Since then, the already well-established practice has continued to go from strength to strength and is now at the point where it's having to consider turning work away. \n \n They're looking for a Senior Litigation Associate / Legal Director (6+ PQE) to help support the continued growth of this exceptional team. \n \n The work \n You'll act for universities, further education colleges and private education providers on a fascinating range of disputes including: \n • Student breach of contract claims \n • Equality Act claims \n • Judicial Reviews \n • Consumer law disputes \n • Regulatory challenges \n • Broader commercial disputes where required \n \n Unlike many commercial litigation roles, you'll spend much of your time dealing with individuals rather than large corporates. Most claimants are litigants in person, so success comes from combining excellent technical litigation skills with empathy, sound judgement and strong communication. \n \n You'll manage your own caseload from instruction through to resolution, working closely with senior stakeholders within client organisations to balance legal, commercial and reputational considerations. Importantly, this isn't a volume litigation environment. You'll have the time to think, advise and make sensible strategic decisions. \n \n Who might this suit? \n You don't need to have spent your career in education litigation. \n We're interested in experienced litigators with excellent technical ability and a thorough understanding of the Civil Procedure Rules who enjoy running matters independently. \n \n You could currently specialise in: \n ✔ Commercial Litigation \n ✔ Personal Injury \n ✔ Insurance Litigation \n ✔ Professional Negligence \n ✔ General Civil Litigation \n \n Experience of student, education or consumer disputes would be advantageous but isn't essential. \n \n Why consider the move? \n ✔ Join one of the UK's leading education litigation practices. \n ✔ Work alongside lawyers who have experienced both private practice and in-house legal environments and understand what clients really need. \n ✔ Develop long-standing relationships with exceptional institutional clients. \n ✔ Genuine autonomy and responsibility. \n ✔ Friendly, collaborative team culture. \n ✔ Excellent work-life balance. \n ✔ Minimal focus on billing compared with many commercial litigation teams. \n ✔ No expectation for senior lawyers to spend their time chasing new business—the practice is already exceptionally well established. Your focus will be on delivering outstanding client service, nurturing existing client relationships and helping expand an already thriving team. \n \n Location & Flexible Working \n \n The team is based in Birmingham, and whilst attendance in the Birmingham office around once a week would be beneficial for collaboration and team development, this role can be undertaken on a predominantly remote basis. \n \n Given the nature of the work, there will be occasions where travel to courts throughout the UK is required. Outside of those commitments, you'll have the flexibility to work remotely, providing an excellent work-life balance while remaining closely connected to colleagues and clients. \n \n If you've reached the stage in your career where you're looking for intellectually stimulating litigation, sophisticated clients, genuine flexibility and a role where quality of work matters more than time recording, we'd love to have a confidential conversation. \n \n To apply or for more info please contact: \n \n Kate Mazzag: kate@aysearch.com 07769946081 \n OR \n Victoria Moore: victoria@aysearch.com 07971666134 \n \n Due to a high volume of applications, we will only respond to those we deem suitable for the role. \n To keep up to date with Arbuthnot Yon and our latest job postings, please go on to our Company LinkedIn page and click ‘follow’ \n \n https://www.linkedin.com/company/arbuthnot-yon/?viewAsMember=true

🚨 We don't normally recruit into private practice... \n ...which is exactly why this opportunity caught our attention. \n \n As specialists in the in-house legal market, it's rare that we'll represent a law firm. However, we're making an exception for one of our long-standing clients because this is anything but a typical private practice role. \n \n One of the Partners in this team made the move from an in-house legal role because the opportunity to join one of the UK's leading education litigation practices was simply too good to ignore. The environment, quality of work and reputation of the team made the move an overwhelmingly positive one. Since then, the already well-established practice has continued to go from strength to strength and is now at the point where it's having to consider turning work away. \n \n They're looking for a Senior Litigation Associate / Legal Director (6+ PQE) to help support the continued growth of this exceptional team. \n \n The work \n You'll act for universities, further education colleges and private education providers on a fascinating range of disputes including: \n • Student breach of contract claims \n • Equality Act claims \n • Judicial Reviews \n • Consumer law disputes \n • Regulatory challenges \n • Broader commercial disputes where required \n \n Unlike many commercial litigation roles, you'll spend much of your time dealing with individuals rather than large corporates. Most claimants are litigants in person, so success comes from combining excellent technical litigation skills with empathy, sound judgement and strong communication. \n \n You'll manage your own caseload from instruction through to resolution, working closely with senior stakeholders within client organisations to balance legal, commercial and reputational considerations. Importantly, this isn't a volume litigation environment. You'll have the time to think, advise and make sensible strategic decisions. \n \n Who might this suit? \n You don't need to have spent your career in education litigation. \n We're interested in experienced litigators with excellent technical ability and a thorough understanding of the Civil Procedure Rules who enjoy running matters independently. \n \n You could currently specialise in: \n ✔ Commercial Litigation \n ✔ Personal Injury \n ✔ Insurance Litigation \n ✔ Professional Negligence \n ✔ General Civil Litigation \n \n Experience of student, education or consumer disputes would be advantageous but isn't essential. \n \n Why consider the move? \n ✔ Join one of the UK's leading education litigation practices. \n ✔ Work alongside lawyers who have experienced both private practice and in-house legal environments and understand what clients really need. \n ✔ Develop long-standing relationships with exceptional institutional clients. \n ✔ Genuine autonomy and responsibility. \n ✔ Friendly, collaborative team culture. \n ✔ Excellent work-life balance. \n ✔ Minimal focus on billing compared with many commercial litigation teams. \n ✔ No expectation for senior lawyers to spend their time chasing new business—the practice is already exceptionally well established. Your focus will be on delivering outstanding client service, nurturing existing client relationships and helping expand an already thriving team. \n \n Location & Flexible Working \n \n The team is based in Birmingham, and whilst attendance in the Birmingham office around once a week would be beneficial for collaboration and team development, this role can be undertaken on a predominantly remote basis. \n \n Given the nature of the work, there will be occasions where travel to courts throughout the UK is required. Outside of those commitments, you'll have the flexibility to work remotely, providing an excellent work-life balance while remaining closely connected to colleagues and clients. \n \n If you've reached the stage in your career where you're looking for intellectually stimulating litigation, sophisticated clients, genuine flexibility and a role where quality of work matters more than time recording, we'd love to have a confidential conversation. \n \n To apply or for more info please contact: \n \n Kate Mazzag: kate@aysearch.com 07769946081 \n OR \n Victoria Moore: victoria@aysearch.com 07971666134 \n \n Due to a high volume of applications, we will only respond to those we deem suitable for the role. \n To keep up to date with Arbuthnot Yon and our latest job postings, please go on to our Company LinkedIn page and click ‘follow’ \n \n https://www.linkedin.com/company/arbuthnot-yon/?viewAsMember=true \n

Claims Handler / Supervisor / Team Leader Job Market – Claims / Legal - Disease / NIHL / Military Claims Handler / Supervisor / Team Leader - About the role My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. You will provide support the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to the business. You will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team. Claims Handler / Supervisor / Team Leader – Key duties Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases. Provide supervision and technical support to their team, enabling individuals to continue to progress in role. Ensure compliance with benchmarks set by the business and by clients whilst driving quality of delivery. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible. Complete projects and process updates in order to improve current operating practices or to address specific client issues. Ensure compliance with the SRA Standards & Regulations. Claims Handler / Supervisor / Team Leader – Key requirements Experience in the file handing of disease claims with a handling authority of £100k. Technical knowledge of a NIHL Claims, Disease Claims and / or Military Claims. Proficient in all stages of both the pre litigation and litigation process of disease claims. Demonstrate some prior experience of: Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable). Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button. We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey. Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.We are seeking a highly experienced Global Delivery Lead to drive the expansion and excellence of our Professional Services Delivery organization across multiple regions. This role is pivotal in scaling our delivery operations, ensuring consistent execution across geographies, and maintaining strong client satisfaction. The ideal candidate will have a proven track record in expanding delivery organizations, particularly within the Professional Services domain, alongside deep expertise in Insurance Software, Business Transformation, and large-scale program execution.Strategic Leadership & Expansion • ·Develop and execute a global delivery strategy, expanding our Professional Services operations into new regions., • Establish and optimize regional delivery hubs, ensuring alignment with market demands and client needs., • Collaborate with leadership to define scalable delivery models that enhance efficiency, profitability, and customer satisfaction.Delivery Excellence & Execution, • Oversee the end-to-end delivery of large-scale programs, ensuring high-quality execution and alignment with business objectives., • Drive best practices in delivery governance, program management, and risk mitigation., • Ensure seamless implementation and integration of insurance software solutions, maximizing business value for clients., • Monitor and enhance KPIs related to project success, cost efficiency, and client satisfaction. Client Engagement & Business Transformation • Act as a trusted advisor to clients, ensuring alignment between our solutions and their business transformation goals., • Work closely with key stakeholders, including C-level executives, to shape delivery roadmaps and drive strategic initiatives., • Lead continuous improvement initiatives to enhance delivery methodologies, tools, and frameworks.Team Leadership & Growth, • Build, mentor, and develop high-performing delivery teams across multiple regions., • Foster a culture of accountability, collaboration, and innovation within the delivery organization., • Ensure alignment between Professional Services, Product Development, and Customer Success teams to drive seamless client experiences., • 10+ years of experience in Professional Services Delivery, with a strong focus on expanding delivery organizations across multiple regions., • Deep expertise in Insurance Software and Business Transformation, with a proven track record of leading complex implementation programs., • Strong leadership experience in scaling and optimizing delivery teams in a global environment., • Hands-on experience with enterprise software deployments, preferably in insurance technology or financial services., • Exceptional stakeholder management skills, with experience engaging with C-level executives., • Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid, etc.), governance, and risk management frameworks., • Proven ability to drive operational excellence and continuous process improvements in delivery organizations., • Strong communication, negotiation, and decision-making skills.Preferred Qualifications, • Experience in expanding Professional Services operations in Europe, APAC, or LATAM., • Familiarity with core insurance systems (Policy Admin, Claims, Billing, etc.) and their implementation challenges., • MBA or relevant certifications (PMP, SAFe, ITIL, etc.) are a plus., • Become part of a fast-growing insurance software vendor with multinational teams across Europe. Currently, we have offices in over 7 different countries, including Bulgaria (Sofia & Burgas), Germany (Munich), Denmark (Copenhagen), Spain (Madrid), Lima (Peru), Kuala Lumpur (Malaysia), Belgrade (Serbia), • Our diverse backgrounds have led to a collaborative and innovative work environment, where we value unique perspectives and experiences. At Fadata we are more than just coworkers - we are a team of professional and passionate individuals from over 20+ different countries., • We have a flexible home office policy • Receive a competitive remuneration package together with great opportunities for personal and professional growth., • A positive company culture built around people's wellbeing., • No meetings time when we can focus on our main tasks., • Work in a dynamic environment with an exceptional team that is always ready to help., • A half-day off the second Friday of the month so you can focus on passion projects, boost your creativity, or spend time with your loved oneс. Join us and become part of a team that is changing the insurance industry through technology for the better.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this r...

Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries. Experience in SME commercial broking with knowledge of a range of commercial insurance products. They’re now seeking an SME Account Handler to join their team—someone who takes pride in doing t

Data Software Engineer (Python PySpark) Remote UK to £95k Are you a data savvy Software Engineer with strong Python coding skills? You could be progressing your career in a senior, hands-on Data Software Engineer role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company as they expand their UK presence; their platform enables an insurance quote to be made to the consumer within 60 seconds, using just 4 clicks. As a Data Software Engineer within the Claims team you will help shape the architecture of data products, building reusable technology that enables teams to ingest, store, transform and serve their own data products. You'll take a lead in data transformation, setting up best practices in areas like Data modelling, performance optimisation and Data Governance to ensure that the data used within the business is consistent, available and reliable. You will be supported with continual learning and self development opportunities and will be encouraged to contribute to testing open source tools and engaging in community building activities such as meet-ups, keeping up to date with new and emerging technologies and methods. Location / WFH: You can work from home on a full time basis from anywhere in the UK or work a hybrid model from the London office depending on your location / preferences. About you: • You are degree educated in a relevant discipline, e.g. Computer Science, Mathematics, • You have a software engineering background with advanced Python and PySpark coding skills, • You have experience in batch, distributed data processing and near real-time streaming data pipelines with technologies such as Kafka, • You have experience of Big Data Analytics platform integration with AWS, • You have a strong understanding of RDBMS, Data Warehousing, Data Modelling, SQL (Redshift, PostgreSQL) and NoSQL databases, • You have a good appreciation of software engineering best practices, DevOps, CI/CD, IaC, • You have excellent communication skills What's in it for you: As a Data Software Engineer (Python Spark AWS) you will earn a competitive package: • Up to £95,000 salary, • Remote working including flexible working hours, • Workplace nursery scheme, • Enhanced maternity package, • 25 days holiday plus ability to buy or sell 5 days p/year + extra "duvet day", • Pension, Private Medical and Dental Insurance, Life Assurance, Employee Assistance Programme, • Weekly Yoga and monthly Acupuncture sessions, Headspace membership, • Diverse, inclusive team environment with a range of support networks, • A range of other perks including Perkbox, cycle to work, season ticket loan Apply now to find out more about this Data Software Engineer (Python Spark AWS) opportunity. Ref: PR/100084/A/KS/100725

You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works _ What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: 🚀 Raised £31m! 🚀 Launched Laka in a total of 10 countries, essentially helping more people in more places! 🚀 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond 🚀 Supporting riders from everyday commuters to elite athletes and pro teams 🚀 Partnering with leading leading cycling brands and retailers across Europe 🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row - go us! 🎉) 🚀 Giving our all to customers and they agree, check out our 4.9 google rating! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries. What you'll be getting up to: • Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email, • Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc), • Be the first point of contact for our B2B partners, supporting them to get their riders back on the road, • Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members, • Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka, • Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (you might find yourself working on exciting projects with the Marketing, Product or Technology teams), • Speak English and French!, • Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike, • Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way, • Get loads of satisfaction from helping people going through a rough patch (losing your bike isn't easy, you know) - you'll understand what it means to go the extra mile and make a member's day, • Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!, • Are a fast learner and can get up to speed with common tools - we use a number of systems at Laka, but don't worry, we'll give you all the training you need, • Are comfortable chatting with our members, with excellent written communication in (native) Dutch & English You might have already guessed it but it makes a lot of sense to be passionate about cycling when joining Laka. Don't worry about any insurance knowledge - we can teach you the ins-and-outs of insurance and support your knowledge on all things bike parts, too. Of course it is great if you already have previous insurance experience, "WFT" (insurance) certificates or experience as a bike mechanic. We can work together on completing your skill set. Before you apply, please make sure that you currently have the right to work in the UK (we're really sorry, but we're not able to provide visa sponsorship for this role). What can you expect from working at Laka? 🏠 Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we'd love to see your friendly face!) 📈 Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join 💰 Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually 🌴 Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year 💶 Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future 💊 Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost) 🖥 Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we'll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be 🍽 Lunch on us - £15 every first Wednesday of the month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours 💃 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun! 🎳 Monthly socials - as if quarterly company events weren't enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!) 👚 Laka swag - we'll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family 🚴 Laka credit - for all you cyclists, we'll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts 🧠 Mental health support - unlimited support via Spill, including one-to-one therapy sessions 🌈 Belonging at Laka We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we'd like our own people to be too. We're fast becoming a global community of people and we believe each person's unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We'd love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing _.

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth. Look at our careers site to find out more: https://careers.rank.com/ Join The Rank Group Plc as an In-House Solicitor, where your expertise in employment law will help shape workplace best practices across our iconic brands. This is a fantastic opportunity to take on meaningful, varied legal work in a vibrant and collaborative in-house environment - with scope to expand as capacity allows. What you’ll do: • Partner with the People & Culture team to lead on the Group’s response to the Employment Rights Bill., • Manage Employment Tribunal claims in-house through to hearing, including drafting, advocacy, and negotiation., • Advise across the full spectrum of employment law matters; from senior terminations to TUPE, industrial action, and employee relations., • Update and advise leadership on legal developments, supporting training, policies, and compliance initiatives., • Liaise with and manage external counsel where appropriate., • Support on adjacent legal matters including pensions, immigration, and other disputes and litigation across the Group., • If time allows, contribute to commercial legal work with appropriate training and support., • Engage broadly with the business, offering practical, solution-focused advice., • A qualified solicitor licensed to practice in England & Wales., • A broad spectrum of specialist employment experience required., • Solid grounding in employment law with strong drafting, negotiation and advocacy skills, • Ability to build trust and communicate legal issues clearly across all levels of the business, • A collaborative mindset and willingness to roll up your sleeves on a diverse range of legal work, • Experience managing or instructing external counsel a plus If you're commercially aware, legally curious, and ready to make a real impact in-house - this role offers exactly that. #LI-IZ1 #LIHybrid Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

Major loss adjusting practice seeks to strengthen its Forensic Accounting Services Division through the appointment of two newly qualified Accountants (up to 3 years PQE); one centred in Birmingham and one in London/South East. • You will be part of an outstanding team of highly experienced Accountant/Adjusters, mid-range Forensic Accountants and graduates going through advanced training to develop their skills in the insurance claims field., • Our client provides wide-ranging services from traditional major loss support work to specialist areas such as cyber, product recall, contingency and professional indemnity, whilst simultaneously developing a forensic accounting practice., • All positions are home-based but there is flexibility for an office base if preferred. About you: • Candidates must essentially be ACA or ACCA qualified with up to 3 years PQE and looking to take their career in a different direction., • This is an outstanding opportunity to forge a new career as our client can accommodate all levels of ambition., • Current requirements exist in the Birmingham and London areas. Salary & Benefits: Basic salary up to £60,000 plus annual bonus, car/allowance, pension, private medical care and 25 days holiday.

BJAK is building AI-powered automation systems that simplify complex insurance workflows- from quotations and policy issuance to claims and customer support. To make this possible, we need intuitive, fast and scalable user experiences. We're looking for an experienced Frontend Engineer based in the United Kingdom to help build the next generation of AI-powered web applications used by both customers and internal teams. This is a fully remote role where you'll collaborate closely with our global engineering team while working with product and operations teams based in Malaysia. Build exceptional frontend experiences that make complex AI-powered workflows feel simple. You'll develop modern web applications that help customers purchase insurance more easily while enabling internal teams to operate faster through intelligent automation. Build modern web applications using React, Next.js, TypeScript and modern frontend technologies. Develop customer-facing products alongside internal AI-powered operational tools. Translate product and UX requirements into fast, responsive and intuitive interfaces. Integrate frontend applications with backend APIs and AI services. Improve application performance, scalability and reliability. Build reusable components and maintain a scalable frontend architecture. Participate in code reviews and contribute to engineering best practices. Collaborate closely with product managers, designers, backend engineers and QA throughout the development lifecycle. Help shape technical decisions and continuously improve our frontend stack. Bachelor's degree in Computer Science, Software Engineering or a related discipline, or equivalent industry experience. Proven experience building production-grade web applications. Strong experience with React and TypeScript. Experience with modern frameworks such as Next.js (or similar frameworks like Vue or Angular). Solid understanding of HTML5, CSS3 and responsive web development. Experience consuming REST APIs. Strong understanding of component-based architecture and frontend application design. Experience optimising frontend performance and debugging production applications. Familiarity with Git and modern software development workflows. Comfortable working within CI/CD environments. Strong problem-solving skills and attention to detail. Excellent communication skills and ability to work effectively in a distributed team. Comfortable working in a fast-moving, product-focused environment. Experience building AI products or AI-enabled user experiences. Experience with workflow automation or SaaS platforms. Experience with Next.js, Vite or modern frontend tooling. Familiarity with Node.js or Python. Experience with Playwright, Cypress, Jest or Vitest. Knowledge of authentication, authorisation and web security. Experience with Redux, Zustand or similar state management libraries. Contributions to open-source projects or active participation in developer communities. Think beyond simply implementing designs. Care deeply about user experience, performance and usability. Take ownership from idea through production. Write clean, maintainable and scalable code. Balance engineering quality with execution speed. Enjoy solving complex technical and product challenges. Want to build AI products with measurable business impact. Prefer highly structured environments with detailed specifications for every task. Focus only on writing code without understanding user problems. Avoid ownership beyond implementation. Are uncomfortable working in a fast-paced startup where priorities evolve quickly. You'll thrive if you can: Deliver fast, intuitive and reliable frontend experiences. Simplify complex workflows through thoughtful product design. Build scalable frontend architecture that supports rapid growth. Maintain high engineering standards while shipping quickly. Become a trusted technical partner across engineering, product and operations. Build AI Products – Work on cutting-edge AI and automation systems that solve real business problems. Global Engineering Team – Collaborate with experienced engineers and cross-functional teams across multiple countries. Fully Remote – Work remotely from UK while collaborating with our Malaysia-based teams. International Exposure – Gain experience building products used across Southeast Asia and work with globally distributed teams. Learning & Development Budget – Receive support for technical courses, certifications, conferences and continuous learning. Career Growth – Fast career progression with opportunities to take ownership of impactful projects. Innovative Challenges – Solve large-scale engineering problems in a high-growth technology company. Modern Engineering Culture – Code reviews, knowledge sharing, continuous improvement and engineering excellence. Competitive Compensation – Attractive salary package based on experience and performance. We assess culture, working style and frontend execution. The process usually includes application review, two interviews and a technical task or code review.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization. • Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth, • Support IT operations across a globally distributed workforce, • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management, • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows, • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms, • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others, • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements, • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience, • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility, • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement, • 5+ years of experience in IT, including at least 2+ years managing IT teams or functions, • Experience administering Google Workspace or similar enterprise productivity platforms, • Strong experience managing SaaS applications, including provisioning, access control, and license management, • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms, • Strong people leadership skills with a proven ability to coach, develop, and retain talent, • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar), • Experience managing endpoints and device lifecycle processes in a modern SaaS environment, • Ability to manage distributed teams and collaborate effectively across regions and functions, • Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function, • Experience building IT processes, workflows, and operational playbooks from the ground up, • Strong interest in improving IT efficiency through automation and systems thinking, • Familiarity with IT security best practices and access governance, • Experience working in a high-growth SaaS or technology environment, • Interest in journalism, media, or social platforms, • Communicate clearly and effectively with both technical and non-technical stakeholders, • Take ownership of their work and proactively identify opportunities for improvement, • Balance speed and quality when delivering operational and systems improvements, • Approach problem solving with strong analytical thinking and sound judgment, • Work collaboratively across teams and contribute to a positive team environment, • Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team, • A 1 hour zoom interview with the hiring manager, • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads, • 30 minute executive interview This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. For roles based in Europe, we offer a competitive salary range aligned with local market value. • The base salary for this role in the UK is between £78,000 - 92,000 GBP, • The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Remote Work, Forever • Fully distributed team with a permanent remote setup, • Home office stipend, phone and internet reimbursement, coworking membership, • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S., • Annual reviews to ensure equity and market alignment, • Standardized bonus or commission structure, • 401(k) with employer contributions, • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents, • 100% premium coverage for individuals on high-deductible plans, • 24/7 Virtual Care and Employee Assistance Program, • Employer-funded HSA contributions and other pre-tax benefits, • Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits • 4+ weeks of PTO, plus paid sick and mental health days, • 13 paid holidays with the option to swap for personal days, • Up to 16 weeks of fully paid parental leave Learning and Development • Transparent pathways for internal mobility and promotion, • Bi-annual performance reviews, team workshops, and leadership training, • Unlimited access to Coursera and O’Reilly, • 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives, • Agile, founder-led company focused on collaboration and innovation, • Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to _.

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company. SALARY: £25,000 per annum LOCATION: Remote / Working from Home - candidates MUST be UK based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with: • New prospects: Helping them understand the products and find the right insurance cover for their needs, • Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment. DUTIES Your duties as a Customer Service Adviser / Sales Support Agent will include: • Answer inbound calls and respond to customer queries with clarity and professionalism, • Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs, • Assist existing customers with policy queries, changes, and mid-term adjustments, • Provide friendly and accurate support throughout the customer journey — from quote to renewal, • Work independently and take ownership of your workload CANDIDATE REQUIREMENTS • Fluent in English, • Excellent phone manner with strong verbal communication skills, • Previous experience in customer service or phone-based sales (essential), • A fast learner, confident using web-based systems, • Comfortable working independently in a 100% remote role, • Strong organisational skills and attention to detail, • Experience in the insurance industry (preferred but not essential) BENEFITS • Fully remote position with all training provided, • Opportunity to grow in a supportive, customer-first company, • No rigid scripts. Just real conversations and support, • A small friendly team of colleagues that works collaboratively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13669 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is ...

The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will run a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients. The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness in relation to fixed fee work is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: • Bogus Passenger, • Staged/Contrived, • Fraudulent Exaggeration, • Induced accidents, • Low Speed Impact, • Late Notification Claims, • Credit Hire FraudKey Responsibilities It will be the responsibility of the File Ha...

We have a fantastic opportunity for anyone looking to take the next step in their legal career. We are looking for ambitious, driven candidates to join our dynamic, exciting and collaborative division as a File Handler focusing on causation claims. Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The DA Causation File Handler role involves working within a team of fraud specialists and support staff handling a caseload of litigated RTA Causation files under Delegated Authority on behalf of a cross section of insurance clients. The File Handler will work in close conjunction with the Team Leader and the Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness in relation to fixed fee work is essential. A key element of this role is decision making, to be reached within a se...

Handles commercial insurance claims for a progressive independent insurer brokerage in the North West, recognized for industry achievements and community contributions.

Manage a variety of insurance claims across commercial and personal lines, including liability, property, and motor.