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Repairs Coordinator / Works Scheduler Surrey / South London Permanent full-time (Mon to Friday 9am to 5pm) £27,000 - £30,000 depending on experience Office-based Summary: Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler / Works Scheduler to liaise and workwith homeowners, trades teams and co... ZIPC1_UKTJ

Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually. They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Key Skills Required • Working understanding of Household insurance policies to include bedroom rated and HNW requirements., • Working understanding of Residential Landlords covers and associated requirements, • Knowledge of underwriting terms, policy wording, and coverage limits, • Ability to process mid-term adjustments, renewals, and claims queries, • Investigation skills to resolve policy issues and coverage gaps, • Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client, • Ability to explain complex policy details in simple terms, • Professional email and phone etiquette, • Strong listening skills to understand client needs, • Keeping track of deadlines (renewals, endorsements, documentation), • Professional and trustworthy, • Team Player but able to work independently Computer & keyboard skills • Navigation of standard office PC Systems, • Essential working knowledge of Microsoft Word and Excel, • Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial, • Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR Salary, Benefits & Hours • Generous salary (depending on experience), • Monday to Friday 8.30am to 5.30pm, • Parking Onsite, • 28 days holiday, • Pension, • Learning & Development Support

Exclusive to Arthur, we're partnering with an innovative, technology-led UK insurer that has built its reputation by solving some of the most complex challenges in home insurance. Operating at the intersection of data science, geospatial intelligence and underwriting, the business has spent over two decades using technology and analytics to better understand risk and provide cover where others cannot. As they continue to invest in advanced pricing capabilities, they are looking to appoint an R&D Manager – Data Enrichment, Risk Pricing & Geospatial Analytics to lead the discovery, development and deployment of next-generation risk signals that drive underwriting and pricing performance. This is a rare opportunity for a senior analyst, principal analyst or technical lead to step into a highly visible leadership role where you'll influence strategy, build new capabilities and see your work deployed directly into production. The Opportunity You'll lead the development of innovative pricing features and geospatial risk models focused on property and household insurance risks. Working across Pricing, Data Science, Underwriting and Claims, you'll identify new data sources, assess emerging technologies and transform research concepts into deployable pricing solutions that deliver measurable commercial impact. This is a genuinely hands-on role where you'll combine technical expertise, commercial thinking and people leadership to shape the insurer's future risk capability. You'll likely bring: • Extensive experience within insurance pricing, data science, catastrophe modelling, geospatial analytics or related risk functions., • Strong household insurance experience., • A track record of delivering predictive models, pricing features or data products into production environments., • Experience working with third-party geospatial, environmental or property datasets., • Strong technical capability across Python, R and SQL., • Experience using GIS technologies such as QGIS, ArcGIS, GeoPandas or PostGIS., • Understanding of model governance, explainability and regulatory requirements., • Excellent stakeholder management and communication skills. If your experience aligns with many of the areas outlined above, but not necessarily all of them, we'd still encourage you to apply. The hiring manager is open to exploratory conversations with individuals who can bring some relevant experience and have the capability and ambition to grow into the role.

Repairs Coordinator / Works Scheduler Surrey / South London Permanent full-time (Mon to Friday 9am to 5pm) £27,000 - £30,000 depending on experience Office-based Summary: Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler / Works Scheduler to liaise and workwith homeowners, trades teams and contracts managers to help ensureworks projectsruns smoothly. Role: As a Repairs Coordinator / Claims Handler / Works Scheduler you will be taking calls and logging new repairs projects, updating full details on the system, keeping accurate records, taking details of customer material choices, ordering materials for site, assisting with booking in trades visits with the homeowner and working closely with contracts managers throughout the repairs projects. Repairs Coordinator / Claims Handler / Works Scheduler Experience: We are looking for someone who is experienced in dealing property repairs, insurance claims or has worked in a reactive/responsive maintenance environment (ideally for a contractor or within social housing).You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role. Location: The ideal Repairs Coordinator / C...

Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually. They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Key Skills Required Working understanding of Household insurance policies to include bedroom rated and HNW requirements. Working understanding of Residential Landlords covers and associated requirements Knowledge of underwriting terms, policy wording, and coverage limits Ability to process mid-term adjustments, renewals, and claims queries Investigation skills to resolve policy issues and coverage gaps Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client Ability to explain complex policy details in simple terms Professional email and phone etiquette Strong listening skills to understand client needs Keeping track of deadlines (renewals, endorsements, documentation) Professional and trustworthy Team Player but able to work independently Computer & keyboard skills Navigation of standard office PC Systems Essential working knowledge of Microsoft Word and Excel Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR Salary, Benefits & Hours Generous salary (depending on experience) Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support