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Senior Customer Relations Officer £290 per day (Umbrella) Croydon (Hybrid) 5 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: • Effective management of a complaint caseload with maintenance of accurate and timely records., • Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL., • Timely production of “Final Response Letters” aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights., • Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS, • Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint, • Undertake effective root cause analysis tasks as requested by the Head of Customer Relations., • Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends., • Support in monitoring internal / external adherence to the Clients UK’s complaint handling procedure / regulations., • Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required., • Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence., • Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences., • Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate, • Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days, • Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case, • Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: • Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF., • Solid complaint handling experience within an insurance company, especially a claims environment., • A sound understanding of the FOS and it’s associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance.

Senior Customer Relations Officer 6-Month Contract | Hybrid – Croydon | Up to £300 per day We are currently supporting a leading global insurance organisation with the appointment of two Senior Customer Relations Officers on an initial 6-month contract basis. This position sits within the customer relations and complaints function, focusing on complex complaint investigations and Financial Ombudsman Service (FOS) referrals across general insurance products. The successful candidates will play a key role in delivering fair customer outcomes while ensuring regulatory compliance and maintaining high service standards. Overview: The role is responsible for managing complex and escalated customer complaints from receipt through to resolution, including cases referred to the Financial Ombudsman Service. You will work closely with internal stakeholders, claims teams, underwriting and legal functions to investigate concerns thoroughly and deliver well-reasoned final responses in line with FCA requirements. Day-to-Day Responsibilities: • Managing a portfolio of complex and escalated complaints, • Handling Financial Ombudsman Service (FOS) cases end-to-end, • Conducting detailed investigations across multiple insurance products, • Drafting high-quality final response letters and case summaries, • Liaising with internal departments to obtain evidence and case information, • Ensuring complaints are handled within FCA and internal regulatory timeframes, • Identifying trends, root causes and potential conduct risks, • Supporting continuous improvement initiatives within customer relations processes Essential Skillset: • Strong experience within General Insurance, • Proven experience handling Ombudsman/FOS complaints, • Excellent written communication and investigation skills, • Strong understanding of FCA complaint handling regulations and DISP rules, • Ability to manage high volumes of complex casework independently, • Strong stakeholder management and decision-making capability, • Previous experience within insurer or large financial services environments preferred Package: • Initial 6-month contract, • Up to £300 per day, • Hybrid working – minimum 1 day per week in the Croydon office, • 37-hour working week, • Immediate start available

Quantity Surveyor | Social Housing Projects | Croydon\nAre you an ambitious Quantity Surveyor with strong main contracting experience? This is an opportunity to join a leading contractor with a long-standing reputation for delivering social housing framework schemes across London and the South East. You’ll play a key role in ensuring projects are commercially successful, while developing your career in a business that invests in its people.\nWhat You’ll Be Doing (The Role)\n Prepare budgets and manage target costs to achieve agreed profit margins.\n Lead subcontractor procurement, managing packages to programme.\n Oversee valuations, applications for payment, claims, and final accounts.\n Manage client-side cost reporting and contractual correspondence.\n Prepare financial forecasts, monthly reconciliations, and commercial reports.\n Provide advice and input into value engineering exercises.\n Contribute to contractual claims and insurance reports.\n Support and, where required, mentor junior surveyors within the team.\nAbout You\n Qualified in Quantity Surveying (HNC/D or degree level).\n Member of (or working towards membership of) a professional institute.\n Experienced in main contractor QS responsibilities across social housing schemes.\n Confident in using JCT, NEC, and ACA contracts.\n Excellent commercial, analytical, and organisational skills.\n Strong communication skills – able to work effectively with clients, consultants, and subcontractors.\n * Proactive, detail-focused, and committed to continuous development.\nAbout the Company\nThis contractor has built its reputation on delivering general contracting projects with an emphasis on quality, innovation, and sustainability. They are known for long-term client partnerships, investment in their people, and creating a supportive, professional environment. With a strong pipeline of work across London and the Home Counties, you’ll join a stable and growing team.\nWhat’s In It For You?\n Salary up to £56,000 (DOE)\n £4,000 car allowance & business mileage\n Private healthcare & life cover\n Company pension scheme\n 26 days annual leave + bank holidays\n Ongoing professional training and development\n * Opportunity to work on high-profile projects with a forward-thinking contractor\nHow to Apply\nIf you’re a Quantity Surveyor looking for a role that offers challenge, variety, and genuine career development, we’d love to hear from you. Apply today and we’ll be in touch quickly to discuss your next move

Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler to liaise and work with homeowners, trades teams and contracts managers to help ensure works projects runs smoothly. The ideal Repairs Coordi

Senior Customer Relations Officer6-Month Contract | Hybrid – Croydon | Up to £330 per dayWe are currently supporting a leading global insurance organisation with the appointment of two Senior Customer Relations Officers on an initial 6-month contract basis.This position sits within the customer relations and complaints function, focusing on complex complaint investigations and Financial Ombudsman Service (FOS) referrals across general insurance products. The successful candidates will play a key role in delivering fair customer outcomes while ensuring regulatory compliance and maintaining high service standards.Overview:The role is responsible for managing complex and escalated customer complaints from receipt through to resolution, including cases referred to the Financial Ombudsman Service. You will work closely with internal stakeholders, claims teams, underwriting and legal functions to investigate concerns thoroughly and deliver well-reasoned final responses in line with FCA requirements.Day-to-Day Responsibilities:• Managing a portfolio of complex and escalated complaints• Handling Financial Ombudsman Service (FOS) cases end-to-end• Conducting detailed investigations across multiple insurance products• Drafting high-quality final response letters and case summaries• Liaising with internal departments to obtain evidence and case information• Ensuring complaints are handled within FCA and intern...

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here inCroydon. The role of theAccount Handleris to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities: • Ensure the smooth running of assigned portfolio on a day to day basis, • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels, • Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources, • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate, • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries, • Prepare template client reports as request by Account Executive ...

CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with.In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Owners,...

My client are looking for a Commercial Insurance Specialist to join their busy Commercial team. The ideal candidate will have experience within the commercial insurance industry. Benefits: • Competitive salary, • Hybrid working, • Parking on-site, • Pension scheme Responsibilities: • Working in line with FCA guidelines and maintaining compliance at all times., • Handling policy adjustments, renewals, and claims efficiently and accurately., • Liaising with clients, insurers, and premium finance companies regarding policy queries and updates., • Processing new business enquiries and supporting the renewal process from start to finish., • Building strong client relationships through excellent customer service and communication., • Identifying opportunities to cross-sell additional insurance products where appropriate., • Providing administrative support and assisting other departments when required. Skills & Requirements: • Minimum 2 years' insurance brokerage experience., • Knowledge of commercial insurance products., • Strong customer service and telephone sales skills., • Acturis experience beneficial., • CII qualifications preferred ...

Job Title: Junior Commercial Account Handler Salary Banding £30,000 - £35,000 p/a OTE £50,000+ My Client is seeking a full time Junior Commercial Account Handler to join our very busy Commercial team. The ideal candidate will have experience in the commercial insurance industry, in particular dealing with Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Skills & Requirements: • Insurance Brokerage experience of 2 years., • Experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade., • Able to provide a high standard of Customer Service., • Telephone Sales experience. Content: • Working within FCA guidelines., • Processing of adjustments/claims, • Incoming/Outgoing mail., • Liaising with Insurance Companies., • Market & invite Renewals, • Processing of prospective new business clients., • Processing of daily diary., • Liaising with clients on all incoming/outgoing calls., • Processing adjustments to client policies., • Liaising with Insurance companies., • Liaising with the Premium funding company., • Cross selling Insurance products, • Assisting other departments when necessary. Beneficial Supporting Skills:

CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with. In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Ow...

Senior Customer Relations Officer £290 per day (Umbrella) Croydon (Hybrid) 6 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: • Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the Clients UK's complaint handling procedure / regulations. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. * A sound understanding of the FOS and it's associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website