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CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with.In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Individuals who are working towards there CII qualification would be at a distinct advantage however this is not essential to be considered as my client will help fund professional studies. You will have a professional, driven attitude and will be able to establish strong relationships with clients to obtain repeat business. Acturis experience would also be a big plus!On offer is a basic salary of £30-35,000 + excellent bonuses, which can take your salary up to around a circa of £45-50k a year. Office hours are Monday to Friday – 9.00am to 6.00pm. All staff work one week in the office then two weeks at home following completing any training needed. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: • Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact., • Conduct fully in-depth investigations into customer complaints, identifying root causes, and drafting comprehensive responses to ensure a fair and consistent approach., • Developing and maintaining complaints packs that highlight key trends, recurring issues, and areas for service improvement, • Performing quality checks on complaint resolutions and customer interactions to ensure adherence to company standards and regulatory guidelines., • Provide feedback and coaching to Customer Service teams to enhance complaint handling skills and reduce repeat issues., • Lead engagement meetings/share best practise with other departments to improve complaint resolution at 1st point of contact. These are excellent career opportunities for those who are passionate about improving customer satisfaction through effective complaints management and service improvements It is essential that you possess proven experience in customer service with a strong focus on complaints handling and resolution, gained either in the financial services, banking and insurance or even someone who might have dealt with PPI/Car type claims You will be detailed orientated with strong analytical skills (experience in reporting and identifying trends from customer data would be useful), coupled with excellent written and verbal communication skills, be able to identify vulnerability and adapt to different needs and ensure clear and professional complaint responses. Offering an excellent remuneration and benefits package that includes an annualbonus, pension, generous holiday entitlement, hybrid working (after probationary period), free parking, free parking and various social events throughout the year, further information is available on application.

Job Title: Junior Commercial Account Handler Salary Banding £30,000 - £35,000 p/a OTE £50,000+ My Client is seeking a full time Junior Commercial Account Handler to join our very busy Commercial team. The ideal candidate will have experience in the commercial insurance industry, in particular dealing with Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Skills & Requirements: • Insurance Brokerage experience of 2 years., • Experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade., • Able to provide a high standard of Customer Service., • Telephone Sales experience. Content: • Working within FCA guidelines., • Processing of adjustments/claims, • Incoming/Outgoing mail., • Liaising with Insurance Companies., • Market & invite Renewals, • Processing of prospective new business clients., • Processing of daily diary., • Liaising with clients on all incoming/outgoing calls., • Processing adjustments to client policies., • Liaising with Insurance companies., • Liaising with the Premium funding company., • Cross selling Insurance products, • Assisting other departments when necessary. Beneficial Supporting Skills: • CII Qualification(s) (if not, provision for IF1, provided by company), • Acturis System experience Benefits: • Competitive Salary., • CERT CII preferable., • Working from home and office on rota basis, following completion of office training., • Staff parking., • Work Place Pension Scheme., • Staff Events. Hours of Work: • Monday to Friday Shifts - 9.00am - 6.00pm

About Healix At Healix, we safeguard people’s health and wellbeing worldwide. We provide 24/7 travel risk management, medical assistance, and claims services—supporting clients in complex, often critical situations across the globe. We’re now looking for a Technical Claims Specialist to join our Customer Operations team, playing a key role in managing high-risk, high-value cases and driving quality and consistency in claims decision-making. The Role As a Technical Claims Specialist, you will act as a senior escalation point for complex travel and medical claims—providing expert judgement, clear case direction, and ensuring fair, accurate outcomes. This is a highly collaborative role where you’ll work closely with medical teams, operations, insurers, and external partners, helping to shape decisions on some of the most sensitive and high-impact cases. What We’re Looking For • Proven experience in travel insurance claims and/or medical assistance claims, • Experience managing complex, high-value, and high-risk cases, • Strong understanding of: Medical repatriations and cost containment • Claims governance and regulatory requirements (e.g. CIDRA), • Ability to make sound decisions under pressure, • Confident stakeholder management across multiple teams and external partners, • Experience in complaints handling and resolution, • Highly organised with the ability to prioritise in time-critical situationsOur Values At Healix, how we work matters as much as what we do: • Put people first – we prioritise wellbeing and care, • Think independently – we use expertise and judgement to make the right decisions, • Earn trust – we act with integrity, transparency, and reliability Why Join Us?, • Work on meaningful, real-world cases with global impact, • Be part of a collaborative, expert-led environment, • Opportunity to develop and grow within a specialist function, • Exposure to international cases and stakeholdersApply Now If you’re an experienced claims professional looking to step into a technical, decision-making role with real impact, we’d love to hear from you. About The Role Key Responsibilities • Act as the primary escalation point for complex and high-value claims, • Provide clear case direction, decision rationale, and reserving for challenging cases, • Manage cases involving: High-risk scenarios (e.g. RTAs, adventure activities, vulnerable customers) • High-cost regions (e.g. USA and other global locations), • Complex medical conditions and repatriations, • Review and approve write-offs and escalations with clear recommendations, • Identify and pursue recovery opportunities, • Ensure decisions align with policy terms, CIDRA, and regulatory expectations, • Support complaint handling and resolution, • Contribute to continuous improvement of claims processes, • Build strong relationships with internal and external stakeholders, • Share insights and expertise to support wider teams and business performance Required Criteria • Proven experience handling complex travel or medical insurance claims., • Strong decision-making skills with the ability to assess high-risk, high-value cases., • Ability to work under pressure and prioritise in time-critical situations. Desired Criteria • Experience with medical repatriations and cost containment., • Knowledge of CIDRA and insurance regulatory frameworks., • Experience supporting complaints handling and process improvement. Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed

My client are looking for a Commercial Insurance Specialist to join their busy Commercial team. The ideal candidate will have experience within the commercial insurance industry. Benefits: • Competitive salary, • Hybrid working, • Parking on-site, • Pension scheme Responsibilities: • Working in line with FCA guidelines and maintaining compliance at all times., • Handling policy adjustments, renewals, and claims efficiently and accurately., • Liaising with clients, insurers, and premium finance companies regarding policy queries and updates., • Processing new business enquiries and supporting the renewal process from start to finish., • Building strong client relationships through excellent customer service and communication., • Identifying opportunities to cross-sell additional insurance products where appropriate., • Providing administrative support and assisting other departments when required. Skills & Requirements: • Minimum 2 years' insurance brokerage experience., • Knowledge of commercial insurance products., • Strong customer service and telephone sales skills., • Acturis experience beneficial., • CII qualifications preferred

At Taylor Wimpey, we dont just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, youll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Role models Taylor Wimpeys values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isnt required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Senior escalation point for complex travel and medical claims, ensuring fair and accurate outcomes. Proven experience in travel or medical insurance claims. Exposure to international cases and stakeholders.

CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with. In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Individuals who are working towards there CII qualification would be at a distinct advantage however this is not essential to be considered as my client will help fund professional studies. You will have a professional, driven attitude and will be able to establish strong relationships with clients to obtain repeat business. Acturis experience would also be a big plus! On offer is a basic salary of £30-35,000 + excellent bonuses, which can take your salary up to around a circa of £45-50k a year. Office hours are Monday to Friday – 9.00am to 6.00pm. All staff work one week in the office then two weeks at home following completing any training needed. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

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