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CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with.In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Individuals who are working towards there CII qualification would be at a distinct advantage however this is not essential to be considered as my client will help fund professional studies. You will have a professional, driven attitude and will be able to establish strong relationships with clients to obtain repeat business. Acturis experience would also be a big plus!On offer is a basic salary of £30-35,000 + excellent bonuses, which can take your salary up to around a circa of £45-50k a year. Office hours are Monday to Friday – 9.00am to 6.00pm. All staff work one week in the office then two weeks at home following completing any training needed. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: • Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact., • Conduct fully in-depth investigations into customer complaints, identifying root causes, and drafting comprehensive responses to ensure a fair and consistent approach., • Developing and maintaining complaints packs that highlight key trends, recurring issues, and areas for service improvement, • Performing quality checks on complaint resolutions and customer interactions to ensure adherence to company standards and regulatory guidelines., • Provide feedback and coaching to Customer Service teams to enhance complaint handling skills and reduce repeat issues., • Lead engagement meetings/share best practise with other departments to improve complaint resolution at 1st point of contact. These are excellent career opportunities for those who are passionate about improving customer satisfaction through effective complaints management and service improvements It is essential that you possess proven experience in customer service with a strong focus on complaints handling and resolution, gained either in the financial services, banking and insurance or even someone who might have dealt with PPI/Car type claims You will be detailed orientated with strong analytical skills (experience in reporting and identifying trends from customer data would be useful), coupled with excellent written and verbal communication skills, be able to identify vulnerability and adapt to different needs and ensure clear and professional complaint responses. Offering an excellent remuneration and benefits package that includes an annualbonus, pension, generous holiday entitlement, hybrid working (after probationary period), free parking, free parking and various social events throughout the year, further information is available on application.

Job Title: Junior Commercial Account Handler Salary Banding £30,000 - £35,000 p/a OTE £50,000+ My Client is seeking a full time Junior Commercial Account Handler to join our very busy Commercial team. The ideal candidate will have experience in the commercial insurance industry, in particular dealing with Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Skills & Requirements: • Insurance Brokerage experience of 2 years., • Experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade., • Able to provide a high standard of Customer Service., • Telephone Sales experience. Content: • Working within FCA guidelines., • Processing of adjustments/claims, • Incoming/Outgoing mail., • Liaising with Insurance Companies., • Market & invite Renewals, • Processing of prospective new business clients., • Processing of daily diary., • Liaising with clients on all incoming/outgoing calls., • Processing adjustments to client policies., • Liaising with Insurance companies., • Liaising with the Premium funding company., • Cross selling Insurance products, • Assisting other departments when necessary. Beneficial Supporting Skills: • CII Qualification(s) (if not, provision for IF1, provided by company), • Acturis System experience Benefits: • Competitive Salary., • CERT CII preferable., • Working from home and office on rota basis, following completion of office training., • Staff parking., • Work Place Pension Scheme., • Staff Events. Hours of Work: • Monday to Friday Shifts - 9.00am - 6.00pm

About Healix At Healix, we safeguard people’s health and wellbeing worldwide. We provide 24/7 travel risk management, medical assistance, and claims services—supporting clients in complex, often critical situations across the globe. We’re now looking for a Technical Claims Specialist to join our Customer Operations team, playing a key role in managing high-risk, high-value cases and driving quality and consistency in claims decision-making. The Role As a Technical Claims Specialist, you will act as a senior escalation point for complex travel and medical claims—providing expert judgement, clear case direction, and ensuring fair, accurate outcomes. This is a highly collaborative role where you’ll work closely with medical teams, operations, insurers, and external partners, helping to shape decisions on some of the most sensitive and high-impact cases. What We’re Looking For • Proven experience in travel insurance claims and/or medical assistance claims, • Experience managing complex, high-value, and high-risk cases, • Strong understanding of: Medical repatriations and cost containment • Claims governance and regulatory requirements (e.g. CIDRA), • Ability to make sound decisions under pressure, • Confident stakeholder management across multiple teams and external partners, • Experience in complaints handling and resolution, • Highly organised with the ability to prioritise in time-critical situationsOur Values At Healix, how we work matters as much as what we do: • Put people first – we prioritise wellbeing and care, • Think independently – we use expertise and judgement to make the right decisions, • Earn trust – we act with integrity, transparency, and reliability Why Join Us?, • Work on meaningful, real-world cases with global impact, • Be part of a collaborative, expert-led environment, • Opportunity to develop and grow within a specialist function, • Exposure to international cases and stakeholdersApply Now If you’re an experienced claims professional looking to step into a technical, decision-making role with real impact, we’d love to hear from you. About The Role Key Responsibilities • Act as the primary escalation point for complex and high-value claims, • Provide clear case direction, decision rationale, and reserving for challenging cases, • Manage cases involving: High-risk scenarios (e.g. RTAs, adventure activities, vulnerable customers) • High-cost regions (e.g. USA and other global locations), • Complex medical conditions and repatriations, • Review and approve write-offs and escalations with clear recommendations, • Identify and pursue recovery opportunities, • Ensure decisions align with policy terms, CIDRA, and regulatory expectations, • Support complaint handling and resolution, • Contribute to continuous improvement of claims processes, • Build strong relationships with internal and external stakeholders, • Share insights and expertise to support wider teams and business performance Required Criteria • Proven experience handling complex travel or medical insurance claims., • Strong decision-making skills with the ability to assess high-risk, high-value cases., • Ability to work under pressure and prioritise in time-critical situations. Desired Criteria • Experience with medical repatriations and cost containment., • Knowledge of CIDRA and insurance regulatory frameworks., • Experience supporting complaints handling and process improvement. Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed

My client are looking for a Commercial Insurance Specialist to join their busy Commercial team. The ideal candidate will have experience within the commercial insurance industry. Benefits: • Competitive salary, • Hybrid working, • Parking on-site, • Pension scheme Responsibilities: • Working in line with FCA guidelines and maintaining compliance at all times., • Handling policy adjustments, renewals, and claims efficiently and accurately., • Liaising with clients, insurers, and premium finance companies regarding policy queries and updates., • Processing new business enquiries and supporting the renewal process from start to finish., • Building strong client relationships through excellent customer service and communication., • Identifying opportunities to cross-sell additional insurance products where appropriate., • Providing administrative support and assisting other departments when required. Skills & Requirements: • Minimum 2 years' insurance brokerage experience., • Knowledge of commercial insurance products., • Strong customer service and telephone sales skills., • Acturis experience beneficial., • CII qualifications preferred

At Taylor Wimpey, we dont just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, youll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Role models Taylor Wimpeys values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isnt required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Senior escalation point for complex travel and medical claims, ensuring fair and accurate outcomes. Proven experience in travel or medical insurance claims. Exposure to international cases and stakeholders.

CKB Recruitment are pleased to be working with one of the UK's leading independent insurance intermediaries based in quality and modern offices in Surrey. They have gained over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth in their Commercial Team they are seeking to appoint a Junior Commercial Account Handler to complement their existing team. The position is based in their Chessington office. Free staff parking is available on-site, and they even have their own Gym! For all staff to use, free of charge. As a Junior Commercial Account Handler you will be responsible for handling all types of commercial insurance which will include Commercial Combined, Shop, Office, Liability, Motor Fleet, Professional Indemnity and Motor Trade. You will handle a book of existing clients and will take all incoming and outgoing telephone calls. You will invite and handle all renewals, MTAs, claims and will also quote new business making sure you understand your clients industry and risks and even undertaking visits to establish relationships as well as managing relationships with underwriters at the Insurance Companies this broker work with. In order to be considered for this role, you will need to have at least 2 years Commercial Insurance gained working in a broking or Company Environment, with experience in some of the following - Commercial Combined, Shop, Office, Property Owners, Liability, Motor Fleet, Professional Indemnity, Restaurant, Motor Trade. Individuals who are working towards there CII qualification would be at a distinct advantage however this is not essential to be considered as my client will help fund professional studies. You will have a professional, driven attitude and will be able to establish strong relationships with clients to obtain repeat business. Acturis experience would also be a big plus! On offer is a basic salary of £30-35,000 + excellent bonuses, which can take your salary up to around a circa of £45-50k a year. Office hours are Monday to Friday – 9.00am to 6.00pm. All staff work one week in the office then two weeks at home following completing any training needed. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

Role: Senior Claims Associate, Property Claims Handler, Claims Handler, Claims Executive, Insurance Claims Specialist, Claims Associate. Join a growing, independent insurance brokerage where claims truly matter. Based in Redhill, Surrey, this Senior Claims Associate role offers the opportunity to be

ExamWorks Group is excited to offer a role for Claims Investigators in the UK, focusing on accident investigation and fraud prevention. Candidates should possess experience in insurance, police, or legal fields, and must be competent with IT tools.

Maintain primary responsibility for caseload of attritional, large and complex losses on insurance, reinsurance and delegated business, with referral where required. Report reasonably foreseen matters within the EP&C claims arena that may affect the reputation or financial position of the firm, imme

A leading insurance organization in the UK is seeking a Claims Adjuster to assess and evaluate International Casualty claims. Responsibilities include managing claims processes, attending client meetings, and ensuring compliance with standards.

Work closely with brokers and third parties to resolve claims in line with company strategy and compliance standards. Handle a mix of standard and complex claims, primarily focusing on Cargo and Marine Liability.

A leading insurance provider based in London is seeking a Claims specialist focused on delivering effective claims services to clients. The role involves investigating and settling claims, maintaining relationships with brokers, and ensuring compliance with company policies. Ideal candidates will ha

Sedgwick Claims Management Services Ltd is hiring a Building Surveyor in London to lead the reinstatement of buildings impacted by unexpected events.

Insurance experience – Worked in the Insurance market ideally or supporting insurers. Forensic Accountant – Energy Insurance Claims. We work closely with global insurers, reinsurers, captives and forensic accountants to resolve complex insurance claims.

The role involves managing properties affected by various perils, overseeing the claims process from assessment to final report submission, and ensuring compliance with all regulations.

Work closely with brokers and third parties to resolve claims in line with company strategy and compliance standards. Claims Adjuster (Marine) at Brit. Handle a mix of standard and complex claims, primarily focusing on Cargo and Marine Liability.

Claims Handler (Insurance / Motor Trade). Are you a Claims Handler or similar from an Insurance background, looking for a Monday - Friday 9am - 5pm role where you will build a long term career alongside a friendly team?. You will be responsible for reviewing insurance claims for customers to ensure

Process all insurance claims, including sickness and life insurance claims. Life Insurance & Income Protection Insurance. Preferably have knowledge or experience in the insurance / membership industry.

Effective management of Claims outcomes, including reporting to and sign off by the Claims Manager and or Senior Claims Adjuster, where appropriate;. Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel a

The role will report to one of Mosaic’s finpro claims managers, however, the individual may potentially be involved in claims across other Mosaic lines of business. Four to six years of experience as a claims adjuster in the London market handling professional indemnity or financial institutions c

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Effective management of Claims outcomes,

Crawford & Company is seeking a Surveyor for a remote role managing general material damage claims, often exceeding £1M.

Starr Insurance Companies is looking for a motivated Claims Adjuster to join their London team. The ideal candidate should have experience in handling complex claims and familiarity with claims systems. This role involves managing claims across Energy and Construction industries, with opportunities

This key role supports the end-to-end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part-time basis.

Troxell is hiring a Claims Specialist in the UK who will coordinate client claims handling and processing. Responsibilities include detailed reviews of claims for accuracy and communication with clients and management. Applicants should have a high school education, excellent communication skills, a

Homeprotect Home Insurance is seeking an experienced leader to manage complex property claims. Ideal candidates will have proven experience with property claims exceeding £100,000, strong management skills, and a comprehensive understanding of UK insurance law.

A leading insurance recruitment firm is seeking a Claims Associate to join a prestigious Professional Indemnity team. Ideal candidates will have 1-3 years of claims handling experience and an insurance background. The role involves processing claims, managing case loads to achieve the best outcomes,

The firm specializes in defending professional indemnity claims for solicitors and financial advisers, dealing with a variety of matters, including D&O claims and regulatory investigations. Ziegler Consulting Associates is looking for two senior lawyers to join their boutique insurance practice in G

This hybrid role involves working on a diverse range of complex insurance claims, with a focus on Cyber and Cyber Security cases. The ideal candidate will have excellent technical and interpersonal skills and be experienced in advising throughout the claims cycle.

Aon is seeking a Claims Management Executive for a hybrid role to guide clients through complex claims across the South UK region. You'll be responsible for setting claims handling procedures, maintaining client relationships, and serving as the primary contact for claims inquiries. The position off

SX3 Independent Claims Consultants is seeking an Audit Services Manager to oversee customer satisfaction, manage client services, and deliver exceptional customer service daily. The role requires a minimum of 10 years of claims management experience, quality assurance experience, and proficiency in

You will play an important role assisting partners on complex litigation, often involving criminal and health and safety related enforcement action, civil claims for compensation, coroner’s inquests and coverage interpretation/disputes. You will be a qualified lawyer with at least 2 years PQE and

This role involves assessing insurance claims by inspecting sites and negotiating settlements.

This role offers the chance to work with a global practice, advising on aviation-related claims and disputes.

Responsibilities include advising insurers on claims arising from property damage and business interruption, defending claims, and handling coverage disputes. The ideal candidate will have over 5 years of PQE and strong knowledge of insurance law, alongside experience in litigation.

We are committed to the development of the Insurance Officer and we would seek to ensure that they have the adequate training and experience to progress to a Senior Insurance Officer (Grade E) through the appraisal process and diversity of claims experience. Initially this will focus on Property/Hou

Crawford is seeking an experienced Surveyor to join their Property team.This remote role involves handling material damage losses and assisting with complex building issues.Key responsibilities include assessing damage, preparing reports, and ensuring compliance with regulations.The ideal candidate

Auston Legal Ltd, based in London, is seeking an Associate (NQ-4PQE) for its Construction Insurance team. The successful candidate will handle diverse claims within the construction field, advising both clients and insurers on legal matters.

Starr Insurance Companies is looking for a Claims Admin Assistant to provide crucial administrative support for claims processing in London and Europe. The ideal candidate will possess advanced data entry and numeracy skills, proficiency in MS Office, and a keen interest in the London Insurance Mark

This is a leading-edge, forward-thinking claims adjusting role and will assume responsibility for claims handling activities and claims management relating to Financial Lines claims (D&O, FI, PI and W&I) arising from business written by Convex Group. You will report directly to the Senior Financial

This key role supports the end-to-end processing of insurance claims while ensuring accuracy, efficiency, and outstanding customer service. United Cerebral Palsy of Georgia is seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part-time basis.

Sedgwick is seeking a Senior Forensic Accountant to conduct comprehensive financial assessments of commercial insurance claims. The successful candidate will analyze complex claims and quantify economic losses, while maintaining professional engagement with clients. Applicants should have a recogniz