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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available _. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

A leading investment management firm in the UK is looking for an experienced Investment Operations & Portfolio Oversight Specialist. Candidates should possess a Level 4 Diploma in Financial Planning and relevant experience in investment operations or multi-asset oversight. This full-time role is ess

Seven Investment Management is seeking a Talent Acquisition Associate to support our People & Culture team across Private Wealth recruitment.

The role focuses on high-quality administration, data integrity and coordination across DFM activities, supporting the Investment Director and team. The position emphasizes data management, reporting, governance and process execution, rather than direct investment analysis. Our client, a respected I

Fram is working with an investment management firm that is looking to engage with an experienced Level 4 qualified investment professional to support investment colleagues across portfolio oversight, implementation, and operational investment processes. Investment Operations & Portfolio Oversight Sp

Trade Support Senior Analyst - Global Investment Operations (UK). Trade Support Senior Analyst - Global Investment Operations (UK). This role will provide Investment Operations BAU and change management support within a programme of work designed to reinforce firm wide integration, create opportunit

The role covers investment operations, accounting, cash management and financial control, offering an excellent opportunity for an insurance finance professional with strong investment accounting experience. Edenbrook is supporting a large Life, Pensions and Investments provider in their search for

Axon Moore Group Ltd in Preston is recruiting an experienced Operations Accountant to support investment operations, cash management and financial reporting for the group.

This role sits within the Investment Operations – Middle Office team reporting to the Head of Transaction Control and Oversight. Middle Office Oversight & Control Analyst – Global Investment Operations (UK) 2-year FTC. Middle Office Oversight & Control Analyst – Global Investment Operations (U

A boutique investment firm in London is looking for a detail-driven Trade Analyst to join its Operations team. This full-time position involves ensuring accurate trade lifecycle support, transaction reporting, and operational controls in a fast-paced investment environment.

A leading investment management firm is seeking a Trade Support Senior Analyst in London. The role involves supporting both front and middle office operations, managing trades, and maintaining compliance.

PRA is looking for an Investment Operations & Compliance Manager to lead the day-to-day operations and compliance activity supporting our growing investment platform. We’re looking for someone with significant experience in private funds, investment operations, fund operations or compliance, ideal

Operations Manager - Investment and Financial Planning. If you know financial planning or wealth management operations inside out — and you're the kind of person who can't help thinking about how systems, processes and technology should fit together — this could be for you. We are looking for an

We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof.

Working closely with the Group Finance Director, you'll become involved in the management of a successful entrepreneurial family's affairs, covering tax, investments, property and wider wealth planning. A varied remit spanning tax, property, investments and family wealth.

Are you an experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands-on mechanical engineering background (either by education or time-served) who wants to build a career as a customer facing, Technical Account Manager? We offer extensive training and

You will be responsible for ensuring operational efficiency, maintaining high standards of service delivery, and driving continuous improvement across all technical operations. Lead and manage the day-to-day operations of M&E building services, ensuring projects and maintenance activities are delive

Expanding specialist household insurer seeks to appoint National Operations Manager to its Major & Complex Loss Division.

We're partnering with a leading international manufacturing business to recruit a Financial Analyst who will play a key role in supporting commercial decision-making and driving financial performance across the organisation.This is an excellent opportunity to join a collaborative finance team where

Are you a qualified, commercial finance professional from a product driven background ? Do you enjoy working stakeholders to help shape strategic decision making ?.Henderson Scott are working a Sussex based business to recruit a Senior finance analyst due to growth.As Senior finance analyst you wil

Partner with Commercial, Operations, Warehouse, Payroll and Treasury.

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passionate Receptionist to join our team!.As a Receptionist , you will welcome our members and provid e a premium

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.With more than 28,000 employees who make the world better every day, we know we have something special.Behind our customers - amazing companies that help feed t

Develop and execute a forward looking capital investment strategy that supports equipment renewal, capability expansion, and adoption of new technologies. Optimise shop-floor layout and space utilisation proactively, ensuring the facility is configured to support current operations, future growth, a

The Global Asset Operations Manager - Advanced Wound Managementwill lead the strategic coordination of regional fleet operations across all regions. The role will act as a central point of contact between local operations teams and global leadership, ensuring alignment with business objectives and s

This Operations Strategy Manager will report to the Senior Director Operations Strategy for the Industrial Solutions Segment. As a member of the Industrial Solutions Operations Strategy team, you will contribute to our growth strategy, competitiveness, and operations performance by working on strate

Trusted by more than 10,000 subscribing customers globally, the Qualys TruRisk Platform helps businesses simplify security operations, lower the cost of compliance by delivering critical security intelligence on demand, and automating the full spectrum of auditing, compliance and protection.

Your skills and experiences might also include:Knowledge of warehouse management, supply chain or logistics operations.

Experience doing business and create relations with decision makers such as Site Managers, EHS Manager, Operations Manager and Engineering Manager.

Job DescriptionWe’re looking for a driven QA Operations Manager to lead quality on the shop floor at our Lopen site. You’ll lead a hands-on QA team, own batch release, and act as a key technical authority—driving quality excellence, regulatory compliance, and continuous improvement across oper

Are you thriving to build strong client relationships and drive growth?If you’ve worked in SaaS-Sales in healthcare, education or research, this could be the next step in your career.About UsAt Elsevier Health, we’re all about connecting healthcare professionals and students with the clinical an

Our strongest investments are in our people and the patients we serve.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewThe UK&I Utility Key Account Manager is the senior field-based sales leader responsible for managing all aspects of the business with

Ensure existing customers derive measurable value from their Baxter investments. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

The current Director has been personally managing day-to-day operations alongside their director-level responsibilities, and is now looking for an experienced Operations Manager to take full ownership of that function - freeing up leadership to focus on strategic growth. Key Responsibilities:Take fu

Strong understanding of outlet retail operations and trading strategies. More about the roleStakeholder Management & CollaborationBuild strong relationships with Retail Operations, Commercial, Marketing, Property, CX and Store teams.

Job Description SummaryGE HealthCare is seeking a dynamic and commercially focused Account Manager to work within the Patient Care Solutions (PCS) Local Customer Team in Central Zone UK, alongside Modality Product Sales Specialists and Implementation Specialists.This role is primarily a customer-fac

Oversee core financial operations such as SoW creation, PO tracking, invoicing, and accounts receivable, and produce monthly leadership reports on financial performance and utilisation. Coordinate business operations including marketing materials, travel, room bookings, company assets, and team even

About youAs a minimum requirement, you’ll have:Experience in portfolio management, PMO, investment governance, finance, business planning or change management within a large and complex organisationProven experience supporting investment planning, prioritisation or governance processes involving m

Act as Project Manager on Additional Services projects by:Identifying opportunities within the Asset Management portfolioDeveloping and executing Additional Services activity from owner approval to completion on Wind, Solar & Storage AssetsEnsuring compliance and deliverables are met, including d

External Account ManagerLocation: Field-based (Midlands & South England)Package: Competitive salary + company car/car allowance + bonus + benefitsA leading chemical distribution business is seeking an experienced and motivated External Account Manager to join its Personal Care division, covering t

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.Join our world-class team today and fulfill your career potential!The OpportunityPartner Account Managers (PAMs) combine payment services industry knowledge, senior relations

About The Role:Key ResponsibilitiesEnsure all services and works are delivered safely and effectively in accordance with contractual specifications, agreed service-level agreements and customer expectations.Provide technical and operational leadership to direct reports, supporting them in resolving

Essential Duties and Responsibilities: To network, migrate and grow the account base to EcolabManage and grow existing accounts within the partner networkDevelop and maintain strong customer elations where challenges and operational changes are acted upon quickly and efficientlyWork closely with op

Position Summary, Responsibilities & ExpectationsDrive the growth and expansion of Amazon's business, contributing to the overall success of CORSAIR’s operations in EMEA through strategic collaboration with sales and marketing teams.

AutoStore holds a simple yet powerful vision: to store and move things for everyone, everywhere.Founded in Norway, we've grown into a global technology company.AutoStore uses advanced software to automate and orchestrate order fulfillment.Our goal is to ensure orders arrive faster than ever, with mi