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Description Pivotal UK - InMotion Ventures 3 JOB DESCRIPTION - Sept 2026 Customer Services Representative - Member Billing Department InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience. Requirements About the role As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience. This role is mainly remote, with occasional visits to our Old Street (London) office. • Responding to customer enquiries via phone, email, and live chat, • Resolving queries quickly and considerately, • Monitoring payments and chasing overdue customer invoices, • Supporting departmental tasks such as invoice updates and processing third-party charges, • Keeping clear and accurate records, • 2+ years’ experience in a customer service role, • A confident communicator who enjoys helping people, • Someone proactive, organised, and able to work independently, • Comfortable handling payment conversations and resolving issues, • Strong attention to detail, • Experience with CRM systems (Salesforce is a benefit, but not essential) Benefits Alongside a supportive and collaborative culture, we offer: • A permanent contract for long-term stability, • A flexible, remote-first working environment, • 25 days’ holiday + bank holidays, plus an extra day off for your birthday, • 2 additional volunteer days to give back to causes you care about, • A competitive salary + discretionary bonus scheme, • Contributory pension scheme to support your future, • Healthcare cash plan for everyday wellbeing By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client. We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else. We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months. _. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.

Job Title: Procurement Professional Location: Portsmouth Broad Oak, Hybrid – 4 days on-site during training, followed by flexible hybrid working with no fixed days We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: Circa £32,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Procurement Professional, you will oversee procurement activities across a range of long-term projects, with a particular focus on software procurement. You will govern project orderbooks, source goods and services, coordinate supplier delivery, and resolve issues that could impact programme requirements. Working closely with Project Management, Engineering, Goods In and suppliers, you will provide procurement guidance and ensure requirements are delivered in line with governance, export controls and agreed timescales. Core duties: • Oversee procurement activities, including RFQs, purchase orders, expediting, orderbook management and invoice processing, • Coordinate supply chain activities across projects, working with PM, Engineering, Goods In and suppliers to support on-time delivery, • Monitor orderbooks and address supplier delays or changes, escalating risks where required to minimise programme impact, • Responsible for ensuring software orders are placed in accordance with agreed functional governance and software register is maintained accordingly., • Build effective supplier and stakeholder relationships, providing procurement guidance and contributing to continuous improvement across the Supply Chain function Essential Skills: • Procurement experience ideally within high-volume, fast-paced, or regulated environments such as defence, or manufacturing; and a continuous improvement mindset, alongside examples of identifying opportunities and contributing to solutions, • Experience coordinating supply chain order books, including high volumes of purchase orders, updates, queries, and invoices, • Able to interpret procurement and supplier data, identify trends, risks, and improvement opportunities, and apply governance and process controls to enhance accuracy and efficiency, • Considerable IT capability, including ERP systems (such as SAP) and advanced Excel skills, plus the ability to compile data for reports and presentations, • Experience working across suppliers, procurement and cross-functional teams to coordinate requirements, resolve issues and support delivery The Central Procurement – Combat Systems Team: The Central Procurement Team within Combat Systems supports long-term in-service programmes, working closely across projects and functions to meet changing requirements. The team manages procurement across hardware and an increasing portfolio of software, offering exposure to evolving technologies and varied supplier activities. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 14th October 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-ED1 #LI-Hybrid #combatsystems JBRP1_UKTJ

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue. This role is responsible for both delivering an excellent end-to-end customer experience. We are looking for a people-oriented individual who can build rapport with a wide range of customers and colleagues. A strong customer-first approach is essential, with the ability to identify and meet customer expectations at every stage. The ideal candidate must be versatile and able to adapt to changing situations, while maintaining consistent communication and professionalism. • Act as the primary point of contact for customers throughout the vehicle service journey, taking full ownership of their experience, • Attend to customers and vehicles, accurately capturing service requirements and setting clear expectations, • Manage service bookings, re-bookings, and diary control to maximise workshop capacity in collaboration with the Workshop Controller, • Make pre-arrival confirmation calls and ensure vehicles are correctly planned into the workshop, • Pre-plan jobs by coordinating parts picking at least 48 hours prior to vehicle arrival, • Keep customers informed at all stages of the service process, including diagnosis, authorisation requirements, and completion updates, • Liaise closely with workshop staff, parts department and subcontractors on both planned and unplanned work, • Promote aftersales opportunities and obtain customer approval for additional work identified during the service process, • Ensure all service activity is accurately updated in internal systems (e.g. Truckfile), including workshop loading and job status, • Deliver service in line with dealer and manufacturer standards, policies, and customer experience expectations, • Support the wider service team in achieving daily and monthly WIP and sold-hours targets, • Representing “the star,” an international luxury car brand, • Promoting vehicles with the latest technologies, • Benefiting from career opportunities within a fast-growing group, • Joining a family-owned group with strong values and collaborating with passionate people, • Participating in regular internal events that promote team cohesion (seminars, incentives, parties…), • Enjoying many other benefits:, • Discretionary bonus scheme, • 24 days Annual leave plus bank holidays, • Simply Health, • Staff referral scheme, • Enhanced Maternity and Paternity Leave, • Employee Assistance Programme (EAP), • Excellent customer service skills, with the ability to build rapport, manage expectations and handle queries professionally., • Clear and confident communication skills, both verbal and written, with customers and internal stakeholders., • Highly organised with strong time-management skills, able to balance customer-facing duties with financial and administrative responsibilities, • Attention to detail - accurate processing of repair orders, invoicing, and maintaining compliance with company policies and manufacturer standards., • IT proficiency in generic software for managing workflows and customer records., • Service administration, customer service, costing or invoicing role experience within an automotive or workshop environment. Ability to manage work in progress (WIP), ensuring jobs progress efficiently from booking through to invoice closure., • Problem-solving ability - proactively addressing customer concerns and resolving issues quickly and effectively. Confidence to challenge inaccuracies and suggest improvements., • Adaptability - flexibility to handle changing situations and varying customer requirements with ease., • Team collaboration - working effectively with the Service Manager, Workshop Controller, and colleagues to achieve targets and deliver quality service., • Experience monitoring labour efficiency and identifying time or cost discrepancies, • Experience in using dealer management or workshop systems (e.g. Truckfile, Kerridge, Keyloop or similar), • Knowledge of manufacturer standards, warranty processes and compliance requirements #J-18808-Ljbffr